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- Provide L1 support including desktops, laptops and printers and other IT related accessories
- Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
- Raise ticket within supplied ticketing system and update and close with end user confirmation
- Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
- Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
- Install, configure and troubleshoot various PC Hardware Components
- Configure and troubleshoot of LAN and Wi-Fi setup
- Install and troubleshoot Printer, Scanner and Projector
About you:
• 1-2 years of experience as a Desktop Engineer from any industry
• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware
• Strong experience in Anti-Virus software installation and Management
• Good experience in configuration and troubleshooting of Network Devices
• Basic knowledge of Server administration and Server hardware
• Good working knowledge on MS-Office
• Good communication and problem-solving skill
• Any bachelor’s degree with IT background would be a plus
Job Description:
We are seeking a talented and experienced B2B SaaS SEO Content Writer to join our team. In this role, you will play a critical part in creating engaging and high-quality content for our SaaS (Software as a Service) business, targeting a B2B audience. Your primary focus will be on creating content that is optimized for search engines and designed to attract and engage potential customers.
Responsibilities:
- Produce well-researched, informative, and engaging content that aligns with our B2B SaaS industry, including blog posts, articles, whitepapers, case studies, and website content.
- SEO Optimization: Conduct keyword research to identify relevant search terms and phrases, and incorporate them into your content to maximize organic visibility.
- Collaborate with the marketing team to develop content strategies that align with business goals and industry trends.
- Promote your content through various channels, including social media, email marketing, and other online platforms, to increase reach and engagement.
- Create content that speaks directly to our target audience, addressing their pain points and providing valuable solutions.
- Stay current with SEO and content marketing best practices, industry trends, and competitors' strategies to continually improve our content efforts.
Qualifications:
- Experience/ knowledge in B2B SaaS content writing with a focus on SEO optimization.
- Exceptional writing and editing skills, crafting engaging and informative content.
- A strong understanding of SEO principles, keyword research, and on-page optimization.
- Familiarity with B2B SaaS and authoritative writing on related topics.
- Strong research skills to gather data, statistics, and insights to support your content.
- Track record producing content driving organic traffic, engagement, and conversion.
- Collaborative skills, meeting deadlines in a fast-paced, cross-functional setting.
- Proficiency with SEO and content marketing tools (SEMrush, Ahrefs, Google Analytics).
A portfolio of previous work showcasing your B2B SaaS and SEO content writing skills.
We are looking for someone to be responsible for the development and maintenance of Salesforce applications. Your primary focus will be custom Salesforce development and integration with third-party services. You will be working with other engineers and developers on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
Responsibilities
- Translate functional requirements into technical requirements
- Design and build high-performance, reusable, and reliable Apex code with best practices
- Ensure the best possible quality of the application
- Take ownership of project work and developing client relationships (should be a confident self-starter)
- Identify bugs and align with requirements during debugging
- Write test classes for the class that you develop and ensure more than 80% code coverage
- Test bug fixes to make sure they work as per requirements, then deploy them to production
Skills and Qualifications
- Apex development
- Should have worked with an editor such as MavensMate or Eclipse for force.com
- Visualforce page development
- Ability to communicate with customers and provide consultation on Salesforce solutions
- Good problem-solving skills and ability to give optimal solutions
- Hands-on experience in administration setup, e.g., managing users, security controls, and data as well as creating roles, profiles, and reports.
- Experience in designing custom objects, custom fields, picklists, page layouts, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements
- Education: BEng (IT, CE, CS, or EC), BSc, MSc (CS), BCA, or MCA
- Certification: Any Salesforce certification would be a plus point.
We are looking "Customer Support Trainee" for Reputed Client @ Coimbatore Permanent Role.
Experience: 0-1 Yr
• The primary job of a customer support executive is to address customer issues and resolve them in a timely and efficient manner.
• Support represent interact with customers on a variety of channels such as phone, email,and ensure that all valid customer concerns are being dealt with immediately.
• Processing excellent product knowledge to enhance customer support.
• Ability to meet deadlines and prioritize tasks
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Updating, implementing, and maintaining procedures.
• Documenting and communicating the results of your efforts.
• Conducting meetings and presentations to share ideas and findings.
• Prioritizing initiatives based on business needs and requirements
• Working closely with clients, technicians, and managerial staff.
• Able to speak Hindi, Tamil & English
We are looking "Customer Support" for Reputed Client @Permanent Role.
Experience: 0 - 2 Years
Skills :
1.For freshers - Hindi speaking, Basic computer knowledge. Kindly provide the CV only related to our requirements
2.Experienced - Should have relevant skill in SQL,Jaseper soft,Customer handlig and communication skills,ERP modules,Hindi speaking
Location : Coimbatore
About iamneo
iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.
As a bootstrapped profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into full-stack cloud labs with auto-evaluation technologies.
Our community is known for its futuristic vision, quality of work, steadfast loyalty, and unwavering commitment. If you are looking for a place to leave an impact, start your journey with iamneo.
THE ROLE
We are looking for an experienced and detail-oriented Delivery Manager - Tech to join our Tech team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Customer Success Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals.
RESPONSIBILITIES
- Manage client portfolios, analyze customer data and improve customer experience.
- Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to onboarding, training, governance, reporting, and providing continued support.
- Identify and develop up-sell opportunities.
- Advocate for customer needs and issues discussion & cross-departmental resolutions.
- Understand proposal objectives, determine the scope of work, source information, collate and analyze information logically, and produce high-quality outputs in a timely manner.
- Maintain a detailed repository and tracker to ensure all recent documents are added regularly.
- Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes.
- Manage a team of Customer Success Engineers/Technical Support Engineers.
- Handle client escalations as needed.
WHAT WE ARE LOOKING FOR IN YOU...
- 7+ years of experience leading teams in customer-facing roles
- Strong project management abilities, and excellent technical writing, research, and communication skills.
- Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C, C++, Angular.js, React.js, DBMS, etc., required
- Successful track record of managing at least Rs.20 crore in ARR
- Excellent written and verbal communication skills
- Proven record of driving adoption and growth of the install base
- Executive-level experience in a B2B customer success role with a fast-paced SaaS organization.
- Excellent analytical, problem-solving, and decision-making skills
- Worked in the software industry as a developer/tester/support executive early in their career would be a plus..
WHAT YOU GET AS PERKS
- Flexible work timings and no leave policy - We don't go behind timelines, we work for better products at flexible working hours.
- No hierarchy - Everyone has open access to anyone in the team.
- Medical insurance - We got you covered. We provide insurance for you and your family members.
We are looking to add a WordPress Developer to our team. This position will support the Senior Web Developer while working across various client website. Specifically, this role will support the design, development, launch, and updates of client sites.
The right candidate will possess a minimum of 1-3 years of professional experience in web development with a strong focus in WordPress.
Hand on experience with TC Customization, Installation, Upgrade, Migration
Teamcenter BMIDE & ITK - Working with BOM & Structure , SOA , AWC customization
Work Flow & Dispatcher configuration through custom utility translation
Good knowledge on Teamcenter customization and AWC customization and configuration
Should have intensive work experience on the following modules.
oReport generation.
oPLM-XML import / export.
oDocument Management
Good knowledge on required programming languages for ITK(C/C++), SOA-AWC(Angular JS,HTML,CSS) customization.
In addition to that,
oBMIDE
oDispatcher
oWorkflow (Designer).
oPreferences
oQuery Builder
Optionally,
Teamcenter to SAP integration
Teamcenter to Polarion integration
Designation: SAP SD Consultant
Experience: 4-10 years
Location: Chennai, Coimbatore, Bhubaneswar
Job description
1. SAP SD(Sales and Distribution) - HANA Sales of S/4 HANA
2. O2C(Order To Cash ) business process expertise,
3. SAP SD Implementation/Support/Development project expertise.
4. Exposure to SAP SD configurations (O2C processes, Pricing Procedure, Revenue account determination, Credit Management, Rebate Processing, Batch Management, Consignment, Stock transport orders)
5. S/4 Migration/Implementation/AMS experience
6. SAP Activate, ITSM Tools, SAP Release Management, Agile MethodologyJob Description |
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We are looking for 4+ years of experience as a Cloud Engineer or Administrator able to demonstrate in-depth knowledge of the cloud computing market, enterprise, and open-source technologies.
- Azure AZ-104 Certified Azure Administrator, AWS Certification or GCP Professional Certification required
Advanced scripting (Bash, PowerShell, Python) .E
experience in automation, configuration, etc. Ideally has experience with Puppet, Chef, Ansible, or equivalent.
Container technologies (Kubernetes, Rancher, Docker, CoreOS)
Experience in support and configuration of systems and application monitoring services (CloudWatch, Prometheus, StackDriver, Azure Monitor)
Experience with cloud management and governance technologies (CloudHealth, CloudCheckr)
Experience using, and configuring ITSM systems (Zendesk, ServiceNow)
Familiarity with running mission-critical infrastructure within 24x7 production environment