Talend developer

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

• Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
• Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
• Create and maintain product-related documentation, internal and external
• Debug user's issues and create reproducible test cases for engineers to resolve
• Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
• Understand user goals and their desired outcome from using the product.
• Document use cases and feature requests

What we are looking for:

• Previously done customer support role. Preferably technical customer support
• You're data-driven and analytical
• Excellent follow-up skills with great attention to detail
• You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
• You have a highly structured work approach, the ability to manage multiple activities in parallel
• Good communication skills: English / Hindi / Marathi / Bengali

Responsibilities:

• Providing primary backup for networks should they fail.
• Ensuring the effective administration of a new business network.
• Performing troubleshooting on all programs when required.
• Preparing post-mortem reports and performing trend analysis when there are system failures.
• Developing proposals and helping to finalize opportunities that reduce expenses.

Requirements:

• CCNA certified.
• Around 1 year of experience in Network Operations.
• Excellent communication skills.
• Candidate with networking certification is preferrable.

Job Role: Software/Infrastructure Support Engineer

Must: Excellent Communication Skills

1. Monitoring software and infrastructure for multiple clients (Stage and Deployment server).
2. Take snapshots and backup of client database.
3. Co-ordinating between development team and client to resolve end-user (customer complaints)
4. Monitoring client infrastructure as defined by Technical Project Manager and promptly informing the development team of any changes leading to breaks in any service.

Eligibility: B.Tech, BCA, MCA, Graduation with knowledge of Linux or one programing language

Minimum 2 years’ experience in technical support (preferably IT helpdesk or software support)

Or

Minimum 1-year experience in AWS or Google cloud support.

Understanding one programing language is a plus point

• Strong technical knowledge in software, hardware, and networking
• Prior experience in Customer service or call center environment
• IP protocol and network experience highly desirable
• Working knowledge of NetApp technical systems (6 months or more)
• Strong understanding of computing technology including hardware components, data storage, operating systems, software applications, common peripheral devices, and external connectivity
• Sound problem solving skills with linear and logical troubleshooting skills
• Process knowledge, assessment, design and documentation skills
• Strong oral and written communication skills
• Solid analytical, technical, and project management skills
• Must have proficiency with various software applications including Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently with minimal supervision
• Must be available weekends
• Languages: B2 English

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

•   Minimum of 12 years of Experience with Informatica ETL, Database technologies.
•   Experience with  Azure database technologies including Azure SQL Server, Azure Data Lake Exposure to Change data capture technology Lead and guide development of an Informatica based ETL architecture.
•      Develop solution in highly demanding environment and provide hands on guidance to other team members. 
•      Head complex ETL requirements and design. 
•      Implement an Informatica based ETL solution fulfilling stringent performance requirements. 
•      Collaborate with product development teams and senior designers to develop architectural requirements for the requirements.
•      Assess requirements for completeness and accuracy. 
•      Determine if requirements are actionable for ETL team. 
•      Conduct impact assessment and determine size of effort based on requirements.
•      Develop full SDLC project plans to implement ETL solution and identify resource requirements.
•      Perform as active, leading role in shaping and enhancing overall ETL Informatica architecture and Identify, recommend and implement ETL process and architecture improvements.
•      Assist and verify design of solution and production of all design phase deliverables. 
•      Manage build phase and quality assure code to ensure fulfilling requirements and adhering to ETL architecture

 

Essential duties and Responsibilities:

•             Assist IT staff with the delivery, installation, configuration and ongoing usability of desktop and laptop computers, peripheral equipment and software.

•             Maintain employees' access on associated computer systems and/or phone/voicemail systems

•             Assist employees with Smartphones, Laptops and Tablets

•             Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.

•             Ensure desktop computers and users interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, conferencing systems, application servers and administrative systems.

•             Works with senior IT staff to purchase hardware and software.

•             Assesses functional needs to determine specifications for purchases.

•             In Person, Phone, Email and Ticket support with onsite and remote employees.

•             Manage Ticket pipeline within stated SLA's.

•             Performs all other duties as required.

Essential Knowledge & Skills:

•             Knowledge of principles, methods, and practices related to payroll activities.

•             Knowledge of accounting procedures and practices.

•             Able to exercise great initiative independent judgment.

•             High regard for confidentiality and ability to maintain confidential information.

•             Ability to manage several projects and tasks simultaneously.

•             Solid problem-solving and business acumen skills.

•             Willingness to work additional hours in order to meet tight deadlines.

•             Exceptional written and verbal communication

•             Excellent customer service

•             Highly organized, with exceptional attention to detail

•             Able to thrive in a fast-paced environment

•             Efficient written and verbal skills in the English language

Education and/or Experience:

•             Associates Degree in Information Systems, Business, Communications or related field

•             3-7 years' experience supporting Windows 7/8/10 desktop and laptop computers

•             3-7 years IT Customer Service Experience a must

•             Experience troubleshooting hardware issues remotely.

•             Experience installing software, patches and updates on Desktops and Laptops remotely

•             Experience troubleshooting basic network, software and printing problems

•             Mortgage Industry experience a plus

•             High School Diploma required

Machines, office equipment & software:

•             Windows 7/8/10 desktop, laptop and tablet computers