Talend developer

#QA_Automation

- 2-5 years of experience in Software Quality Assurance.

- Strong hands-on experience with Playwright Automation.

- Experience in UI, API, Regression, Integration, and End-to-End Testing.

- Strong understanding of test planning, test strategy, and defect lifecycle management.

- Experience creating and maintaining automation frameworks.

#Technical_Skills

JavaScript / TypeScript

REST API Testing

SQL Database Validation

Agile / Scrum Methodology

Test Case Management & Defect Tracking Tools

#Most Important Requirement – Delivery Ownership

The candidate must be capable of acting as a QA Delivery Owner and should:

- Take complete ownership of product quality.

- Ensure sprint and release commitments are met.

- Coordinate with development and project management teams.

- Drive projects toward successful production releases.

- Provide delivery confidence to management and stakeholders.

- Escalate quality and delivery risks proactively.

- Ensure client deliverables meet business and functional requirements.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

• Handle incoming customer calls professionally and efficiently.
• Make outbound calls to follow up on customer inquiries or resolve issues.
• Provide accurate information about products or services to customers.
• Resolve customer complaints and ensure customer satisfaction.
• Update customer information in the database during and after each call.
• Collaborate with other team members to address customer needs effectively.
• Meet or exceed individual and team performance targets.
• Follow communication scripts and guidelines to ensure consistency.
• Stay updated on product knowledge and industry trends.
• Escalate complex issues to the appropriate department or supervisor.
• Proven experience in a customer service or voice process role.
• Excellent verbal communication skills in English+ Hindi.
• Strong active listening and problem-solving abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills.

We are seeking an experienced and dynamic Corporate Sales Professional with strong expertise in new business development and client acquisition within the insurance broking industry. The ideal candidate should have a proven track record in driving corporate sales, building client relationships, and delivering revenue growth.

Key Responsibilities

• Drive new business acquisition by identifying, approaching, and converting potential corporate clients.
• Develop and execute effective sales strategies for corporate insurance solutions.
• Build and maintain long-term relationships with clients, ensuring superior service delivery.
• Collaborate with internal teams to design tailored insurance solutions for corporate clients.
• Meet and exceed monthly/quarterly/annual sales and revenue targets.
• Monitor market trends, competitor activities, and emerging opportunities in the corporate insurance space.
• Prepare and present proposals, negotiations, and closure of deals with CXOs and decision-makers.
• Ensure compliance with regulatory guidelines and company policies.

Key Requirements

• 7+ years of experience in corporate sales within the insurance broking industry.
• If from an insurance company, must have direct sales (corporate clients) exposure.
• Strong network and established relationships with corporate clients.
• Demonstrated success in new business development & client acquisition.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently with a target-driven approach.
• Strong understanding of corporate insurance products and solutions.

What We Offer

• Competitive salary with performance-linked incentives.
• Opportunity to work with a reputed and growing insurance broking firm.
• Exposure to diverse industries and corporate clients.
• Career growth and professional development opportunities.

Desired Candidate Profile

• 3+ years of overall experience in marketing (Must have worked either in Ecommerce, Edtech, Healthtech, Fintech or any other B2C app based company)
• 2+ years of experience in engagement & retention domain
• 1+ year experience of working on engagement & retention tools like WebEngage/ MoEngage/ CleverTap is a big plus
• Excellent analytical skills and a high degree of business acumen
• Strong organizational, communication and presentation skills
• Proven ability in handling concurrent projects with attention to detail and accuracy
• Understanding of Google Analytics and AppsFlyer (Mixpanel knowledge is a big plus)    

• Design and plan how test automation will be used within the company, you will then need to execute the plan.
• Test simple to moderately complex application components based on functional requirements in production and dev environments.
• Work closely with the development team to identify, report, and troubleshoot defects; verify problem fixes in a detailed, efficient, and timely manner
• Conduct end-to-end testing to ensure deliverables meet requirements and expectations
• Perform SQL queries to analyze and manipulate data.
• Detects and tracks software defects and inconsistencies and reports them to development and project management teams.
• Working with product owners and developers to define acceptance criteria, identify risks, and plan testing coverage for upcoming features
• Work both individually and as part of a team.

 TECHNICAL SKILLS:

• 4 years of experience testing solutions in object-oriented design and web applications developed using Python, Django, and Web API. Strong working knowledge of architecture and GUI usability.
• 4-year experience using selenium
• Minimum 1 year of experience in database testing with the ability to understand, write and execute SQL queries.
• A good understanding of software fundamentals including software design, algorithm development, data structures, code modularity, and maintainability.
• Ability to understand and approach projects in a logical and systematic manner so testing is detailed, thorough, and accurate.
• Experience with scripting experience is nice-to-have.
• Ability to communicate well and comfort in working with multiple internal and external teams.

PERSONAL QUALIFICATIONS:

• Bachelor’s Degree in Computer Science/related field or relevant work experience
• Minimum 3 years of software testing experience through a full system development life cycle, including implementing test plans, test cases, and test procedures
• Ability to teach yourself new technologies, processes, and products at a fast pace.