Multiphysics Simulation Expert

Job description:

Job Title : Client Support Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company’s services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

• Customer Support:
• Handle incoming calls, emails, or chats from customers.
• Resolve queries and provide accurate information about products, services, and company policies.
• Escalate unresolved issues to the appropriate departments.
• Problem-Solving:
• Investigate customer complaints and identify solutions.
• Process returns, refunds, or exchanges as per company guidelines.
• Documentation:
• Maintain detailed records of customer interactions, including queries, complaints, and resolutions.
• Update customer accounts and ensure data accuracy.
• Customer Engagement:
• Build rapport and establish trust with customers.
• Provide personalized support to ensure customer satisfaction.
• Provide information about services and actionable along with deadlines.
• Help Client know the progress on the jobs assigned.
• Feedback Collection:
• Gather and document customer feedback for product or service improvements.
• Share insights with management for process enhancement.
• Sales Support (Optional):
• Upsell or cross-sell products and services, if applicable.
• Assist with placing orders and tracking deliveries.
• Client onboarding process
• Payment follow up with the clients.

Required Skills and Qualifications

• Educational Requirements: :Graduation mandatory.

Key Skills:

• Excellent verbal and written communication.
• Active listening and empathy.
• Problem-solving and conflict-resolution skills.
• Multitasking and time management.
• Familiarity with CRM software and MS Office Suite.

Experience:

• Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

• Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Work Location: In person

Candidate should be based at Amritsar with Cardio Diabetic experience. Should have minimum 2-4 years’ experience as an Area Manager. Preferably, one managing higher volume of sales and having stability in one or two companies will be preferred.

Role and responsibilities:

• Establish in concert with IT leadership, an effective IT Change & Release management process in REMSC ERP CoE, primarily in SAP environment for the assigned scope.
• Ensure all releases are delivered as per the defined process and deviations are analysed and appropriately remedied. Collaborate with solution architects, functional analysts, service managers, business users and other stakeholders to ensure the changes in the releases are delivered as planned.
• Work closely with release management and relevant stakeholders to ensure smooth deployment of the changes.
• Ensure all QA checklists are followed and aligned with established change & release processes.
• Create and maintain adequate QA documentations ensuring it is up-to-date and available to all relevant stakeholders.
• Support and facilitate audits on the application change management
• Support in Control performance activities to align with established QA and process guidelines.

Knowledge, Skills, Experience:

• Advanced knowledge and prior experience in SDLC. Experience in SAP is highly desirable.
• Basic knowledge and experience in application change management & release management in a complex IT environment.
• Good communication and presentation skills with ability to effectively collaborate with diverse and complex stakeholders.
• Strong problem solving skills with keen attention to details.
• Good working knowledge of office applications like MS Outlook, Word, Excel, Visio, etc.
• Bachelor’s degree in relevant discipline or equivalent work experience.

Principal working relationships:

• IT change team members like Domain Managers, Solution Architects, Functional Analysts, Release Managers, Cluster/Country Service Managers, etc., for understanding and delivery of changes.
• Business users and decision makers as customers.
• ERP CoE Release Manager to manage QC activities and release activities

Exotica IT Solutions Pvt. Ltd. is a fast-growing IT company delivering digital solutions across the globe. We are looking for a skilled Business Development Executive with expertise in Fiverr to join our dynamic team.

Roles & Responsibilities:

• Generate new business opportunities through Fiverr, LinkedIn, freelancing platforms, and other online channels.
• Create and manage Fiverr gigs to attract international clients.
• Understand client requirements and provide tailored IT services/solutions.
• Communicate with clients effectively, prepare proposals, and close deals.
• Maintain strong relationships with clients for repeat business.
• Collaborate with internal teams to ensure successful project delivery.
• Achieve sales targets and contribute to company growth.

Required Skills:

• Must have proven knowledge/experience in Fiverr (creating gigs, handling clients, order management).
• Excellent communication and interpersonal skills.
• Knowledge of IT services, web development, or digital marketing (preferred).
• Good negotiation and presentation skills.
• Ability to handle multiple projects and clients simultaneously.

Qualifications:

• Graduate in BBA, MBA, or any relevant field.
• 6 months – 2 years of experience in Business Development/Sales/Fiverr handling.

Perks & Benefits:

• Competitive salary + attractive incentives.
• Growth-oriented career path.
• Exposure to international clients via Fiverr & other platforms.
• Supportive work culture and learning opportunities.

Contact us: Via Whatsapp or Call.

Our growing company is in need of an experienced and resourceful Technical support engineer responsible for the sales of retail products, services, and goods to customers. Guide the buyer's journey, helping convert prospects and closing deals. We’re searching for professionals that have a solid track record of creating long-term value for organizations. 

We’re looking for executives who are customer-obsessed and ready to solve the changing needs of our clients. Candidates should have strong communication skills, experience in selling IT products to corporate and Government agencies.

Job Description:

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Responsibilities

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high-quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Developing a clear product strategy and the product roadmap for the company's Connect business
• Working closely with the engineering team to guide and drive the roadmap
• Developing appropriate planning, prioritization, and release management processes in tandem with business, engineering, and other leads
• Driving superb execution against plan anticipating risk and leading discussions via frequent, clear communication. (both internally and with customers)
• Owning the product metrics driving scale, efficiency and experience
• Working closely with business to build the growth roadmap

Desired Candidate Profile

• B.E./B.Tech and/or MBA
• At least 6 years of product management experience where you have played a significant role in the creation of new products or had end-to-end ownership of a product
• B2C product management experience, preferably in consumer tech startups
• A strong technical background, enabling meaningful contribution to technically-driven features
• Previous development experience in some form is required
• Strong communication skills
• Product Mindset with a design first thinking
• Agility and endurance
• Awareness of latest industry trends