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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

General Description:

Owns all technical aspects of software development for assigned applications.

Participates in the design and development of systems & application programs.

Functions as Senior member of an agile team and helps drive consistent development practices – tools, common components, and documentation.

Required Skills:

In depth experience configuring and administering EKS clusters in AWS.

In depth experience in configuring **DataDog** in AWS environments especially in **EKS**

In depth understanding of OpenTelemetry and configuration of **OpenTelemetry Collectors**

In depth knowledge of observability concepts and strong troubleshooting experience.

Experience in implementing comprehensive monitoring and logging solutions in AWS using **CloudWatch**.

Experience in **Terraform** and Infrastructure as code.

Experience in **Helm**

Strong scripting skills in Shell and/or python.

Experience with large-scale distributed systems and architecture knowledge (Linux/UNIX and Windows operating systems, networking, storage) in a cloud computing or traditional IT infrastructure environment.

Must have a good understanding of cloud concepts (Storage /compute/network).

Experience in Collaborating with several cross functional teams to architect observability pipelines for various GCP services like GKE, cloud run Big Query etc.

Experience with Git and GitHub.

Proficient in developing and maintaining technical documentation, ADRs, and runbooks.

Must Have: 

● Experience in Java or Core Java (7+ years) 

● Experience in SpringBoot (4+years) 

● Good Knowledge of Microservice, Multithreading, design pattern Concept 

● Framework: SpringBoot, Spring Security, JAX-RS, Hystrix, Kafka 

● ORM: Spring Data JPA. Hibernate 

● Cloud Service: AWS(MSK, S3), Serverless lambda Functions 

● Build tools: Maven, Gradle 

● Good To Have: Spring Webflux, Web Client, ecommerce domain experience. 

Please find the below JD:

Min 7+ yrs of IT Experience.

Min 7+yrs in SAP ABAP.

With good communication skills.

Skills :SAP ABAP ND ECC Exp

JOB RESPONSIBILITIES (About 10 - 11 years and at least 9 years relevant experience)

Develop Java webservices and components according to a detailed design document.

Build efficient, reusable and reliable Java code per industry best practices.

Follow TDD approach and ensure unit-test coverage meets quality requirements.

Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.

Ensure best possible performance, quality and responsiveness of applications.

EXPERIENCE / SKILLS

Must have experience developing in Java latest version (least version is 8)

Must have experience in design and development using Micro service architecture

Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications

Must have experience developing Spring Boot applications

Must have experience developing database access layer using Spring Data JPA/Hibernates

Must have experience in developing REST Services using Spring

Good working experience in development of event driven systems using any framework

Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB

Must have experience writing unit and integration tests using Junit

Must have experience using mock frameworks like Mockito, WireMock

Must have experience using Git

Must have experience with CI / CD

Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes

Familiarity with build tools Maven or Gradle

Added advantage with experience of Reactive and Functional Programming

• 4 to 6 years plus experience in having implemented Hybris Commerce Solution.
• Working experience in Java, Spring, and Hibernate is a must
• Working experience of customizing Hybris Accelerators
• Proficient in Hybris core concepts and commerce concepts including, but not limited to, Hybris PCM Data Modeling, Endeca/SOLR, WCMS/ Customer Experience Manager, Cockpits, Cron jobs, internationalization, personalization, security concepts, and REST.
• Proficient in the catalog, order management, promotions, B2B commerce.
• Should have experience in handling multi/Omni-channel architecture through related Hybris Channel management modules.
• Good understanding of integration patterns/methodologies of Hybris with Organic SEO Search, Faceted Search, and Commerce Search.
• Should have exposure on the continuous integration build tools and code quality tools
• Working experience of Integration with external services such as payment gateways, Order management solution using Web services such as REST and SOAP
• Working experience of SOLR Search Engine is a plus

• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• You will design Scalable and Fault-Tolerant systems
• You will help Maintain critical and auxiliary systems (databases, cache ...)
• You will build Experiments that help validate hypotheses for the product

Experience:

2+yrs In your first 3 months, you will…

• Successfully onboard and create strong bonds with the current team
• Participate in brainstorming and technical ideation for projects with product, growth, and engineering
• Contribute to existing product features and experimentation

In your first 6 months, you will…

• Develop prototypes of new features or products using rapid iteration and experimentation as we explore new ideas
• Partner across the engineering team to ship features

In your first year, you will...

• Champion best-in-class engineering practices and systems for an emerging engineer team
• Help build a suite of features for the product

Our Ideal Hire:

• Learned best practices and has experienced the challenges and joys working at a startup
• Managed and maintained production code at increasing scales
• Feels strongly motivated by our mission
• Communicates complex problems and proposes solutions, in writing and in conversation

Expertise:

• Proficiency in any one language (ex: NodeJS / Go / Python)
• MySQL (design / indices / optimizing queries)
• Redis (types/ functionality/ use cases)

Hands-on experience:

• Handled scaling issue
• Good at debugging

Good to have:

• Kafka (or other stream-processing software)
• AWS

Do not apply if you are not:

• Ownership driven
• Curious in general
• Able to explain things in simple terms
• Self-motivated
• Use to work in the chaotic environment
• Highly proactive
• Willing to Mentor and humble to ask for collaboration
• Most important, Learn & Grow yourself!
• Hungry to grow anymore