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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

UI/UX Designer (5–6 Years Experience)

Location: [Bangalore]

Company: Miror

About Miror

Miror is a women’s health and wellbeing platform dedicated to supporting women through perimenopause, menopause, hormonal health, and midlife transitions. We combine science-backed guidance, technology, and community to create a deeply empathetic, trusted experience for women navigating this phase of life.

Role Overview

We are looking for a UI/UX Designer with 5–6 years of experience who can craft intuitive, emotionally intelligent, and user-centric digital experiences. You will play a key role in shaping Miror’s app and digital interfaces, ensuring they are elegant, accessible, and deeply aligned with the needs of women.

This role requires a balance of:

✔ User empathy

✔ Strong visual design

✔ Interaction thinking

✔ Product & business understanding

Key Responsibilities

User Experience (UX)

Translate product vision and user needs into thoughtful user flows, wireframes, and prototypes

Design frictionless journeys across onboarding, symptom tracking, consultations, and community interactions

Conduct user research, usability testing, and feedback analysis

Identify usability issues and continuously improve experience

User Interface (UI)

Design clean, modern, and emotionally resonant interfaces

Create design systems, component libraries, and style guides

Ensure visual consistency across app, web, and future digital assets

Collaborate with developers for pixel-perfect implementation

Product Collaboration

Work closely with Product, Engineering, Content, and Marketing teams

Contribute to feature ideation and product strategy discussions

Balance aesthetics with functionality and performance

Advocate for user-first thinking

Accessibility & Inclusivity

Design experiences accessible to diverse age groups and digital comfort levels

Ensure readability, clarity, and intuitive navigation

Apply accessibility best practices (contrast, typography, interactions)

Required Skills & Experience

5–6 years of experience in UI/UX / Product Design

Strong portfolio showcasing mobile-first and app design

Proficiency in Figma / Sketch / Adobe XD

Expertise in wireframing, prototyping, interaction design

Experience building design systems

Strong understanding of usability & accessibility principles

Ability to translate complex workflows into simple experiences

Excellent communication & collaboration skills

Preferred Experience (Good to Have)

Experience designing for healthtech / femtech / wellness platforms

Familiarity with behavioural design / habit loops

Experience with data-heavy interfaces (trackers / dashboards)

Understanding of responsive & adaptive design

Job description

Role Overview:

We at Incruiter are seeking an experienced and dynamic Panel Onboarding Team Lead to oversee the onboarding process of freelance interview panels. This role requires managing a team of recruiters, ensuring smooth panel sourcing, onboarding, and maintaining high-quality service delivery to our clients.

EXCITED ABOUT YOUR TASKS?

Team Leadership:

• Lead, mentor, and manage a team of recruiters responsible for sourcing freelance interview panel members based on client requirements.
• Ensure that the team achieves its sourcing and onboarding targets effectively.

Panel Sourcing & Onboarding:

• Collaborate with recruiters to source potential panel members using various tools like Naukri and other databases.
• Oversee the onboarding process to ensure smooth integration of panel members into Incruiters system.
• Leverage technical expertise in IT profiles (e.g., software development, data science, DevOps, cloud computing, cybersecurity and niche technologies) to identify candidates with relevant skills and industry experience.

Relationship Management:

• Build and maintain strong relationships with onboarded panel members to ensure their satisfaction and continued collaboration.
• Handle escalations and resolve issues promptly and professionally.

Quality Assurance:

• Ensure that the panels provided to clients meet high-quality standards and align with the specific job descriptions shared by clients.

Reporting & Coordination:

• Provide regular updates and reports to higher management on team performance and onboarding progress.
• Work closely with the client success and operations teams to align goals and deliverables.

Qualifications:

A minimum of 4+ years of experience in recruitment or a similar role.

Proven team management experience is mandatory.

Proficiency in using recruitment tools and databases such as Naukri, LinkedIn, and other sourcing platforms.

Strong communication and interpersonal skills.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Experience in relationship management with freelancers or external consultants is a plus

Position: AWS Data Engineer

Experience: 5 to 7 Years

Location: Bengaluru, Pune, Chennai, Mumbai, Gurugram

Work Mode: Hybrid (3 days work from office per week)

Employment Type: Full-time

About the Role:

We are seeking a highly skilled and motivated AWS Data Engineer with 5–7 years of experience in building and optimizing data pipelines, architectures, and data sets. The ideal candidate will have strong experience with AWS services including Glue, Athena, Redshift, Lambda, DMS, RDS, and CloudFormation. You will be responsible for managing the full data lifecycle from ingestion to transformation and storage, ensuring efficiency and performance.

Key Responsibilities:

• Design, develop, and optimize scalable ETL pipelines using AWS Glue, Python/PySpark, and SQL.
• Work extensively with AWS services such as Glue, Athena, Lambda, DMS, RDS, Redshift, CloudFormation, and other serverless technologies.
• Implement and manage data lake and warehouse solutions using AWS Redshift and S3.
• Optimize data models and storage for cost-efficiency and performance.
• Write advanced SQL queries to support complex data analysis and reporting requirements.
• Collaborate with stakeholders to understand data requirements and translate them into scalable solutions.
• Ensure high data quality and integrity across platforms and processes.
• Implement CI/CD pipelines and best practices for infrastructure as code using CloudFormation or similar tools.

Required Skills & Experience:

• Strong hands-on experience with Python or PySpark for data processing.
• Deep knowledge of AWS Glue, Athena, Lambda, Redshift, RDS, DMS, and CloudFormation.
• Proficiency in writing complex SQL queries and optimizing them for performance.
• Familiarity with serverless architectures and AWS best practices.
• Experience in designing and maintaining robust data architectures and data lakes.
• Ability to troubleshoot and resolve data pipeline issues efficiently.
• Strong communication and stakeholder management skills.

What you need to have:

• Be a passionate advocate for customers and help ensure thorough and intuitive customer journeys.
• Targeting customers with better customer segmentation, hypotheses, testing with experiments, campaign analytics, communication process ,automation, and competitive benchmarking.
• Working closely with Product, Analytics, Business and Design teams
• Owning one or more key traffic channels for a category (Personal Loans,
• Home Loans, Health Insurance and Mutual Funds) and build the optimum funnel for the business.
• Conceptualize, design and execute initiatives through extensive experiments.
• Work on new product, features and scheme launches, and making the successful by targeting customers through various channels
• Analyse traffic patterns and optimize for seasonality, relevance, and selection
• Regularly develop, test and analyse new tactics that sell products across all categories and increase conversion rates, documenting the results and sharing best practices with the team
• Own projects with considerable scope and/or complexity with significant impact on customer experience

BASIC QUALIFICATIONS

• 1-3 years of experience in roles requiring high analytical skills
• Experience using data and metrics to measure impact and determine improvements
• Experience in making data-driven decisions, developing customer insights from data and creating strategies to improve conversion and sales.
• Understanding of product funnel and journeys.
• Excellent written and oral communication skills, with the ability to communicate effectively in reviews and meetings

The Role

We are looking foran Information Security Analyst – Compliance to primarily strengthen our practice towards compliances such as HIPAA, HITRUST,etc. and ensure highest levels of security around sensitive data.

• Identifying new risks and performing risk assessments.
• Performing continuous gap analysis.
• Auditing the applications, configurations, and internal practices against standards such as HIPAA, HITRUST etc.
• Providing advice and implementing forward-thinking information security policies, procedures, and standards.
• Assisting several teams (internal and external) with best practicesand security consultations.
• Supporting with other information security activities as assigned.
• Ensuring the organizational compliance during audits and certification efforts.

Requirements:

• Demonstrated experience in implementing and maintaining security standards such as HIPAA, HITRUST, SOC2, ISO 27001 etc.
• Ability to understand and interpret legal, regulatory, and contractual compliance requirements.
• Experience in InfoSec policy creation and documentation.
• Ability to understand technology and pertaining risks.
• Knowledge on IT, Servers, SDLC, Database, etc.
• Experience working with / securing cloud-based applications is an add-on.
• 2+ years of experience.
• Excellent written and verbal communication skills.
• Relevant Security Certifications will be a good add-on.

Our job is one of empowerment. Specifically, empowering our clients to improve their business through advances in technology and data. As the ad tech ecosystem continues to become more complex, we are counted on to provide expertise on digital marketing technologies, incorporate strategy and manage tracking of all digital marketing efforts. But as our client roster continues to grow, we’re going to need more help.

YOUR RESPONSIBILITIES

• Automated testing of complex SPA Web application (brand-new software products based on unified platform, new features, bug verification), requirement testing, analysis and clarification (direct communication with product owner),
• Communication with different cross-functional teams
• Following automation testing standards set in the team
• Help to build fully automated testing pipeline

 REQUIRED SKILLS AND EXPERIENCE                                                                                              

• 3-5 years of experience in automation testing
• Testing web-applications (UI and API), including SPA
• Black box testing (boundary values, equivalence partitioning)
• UI/UX Testing
• C# experience of 2+ years
• NUnit or similar
• Selenium WebDriver
• CSS-selectors                                                                    

DESIRABLE SKILLS AND EXPERIENCE                                           

• Basic knowledge of core JavaScript
• Desire to learn tools and techniques
• Confluence or similar
• Bug tracking system (Jira)
• TeamCity
• Allure or similar
• Jira X-Ray or similar
• Performance testing experience
• Cross-browser testing experience
• Security testing experience                                             

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous