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Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Communication - Excellent communication, presentation, and negotiation skills
Role: Application Developer Role Description: Design, build and configure applications to meet business process and application requirements.
Must have Skills: Oracle Project Portfolio Management Cloud, Oracle Fusion PPM Cloud, Project Fundamentals Cloud
Good to Have Skills: Oracle Financials, Grants
Job Requirements: 1: Responsibilities:
a: All tasks related to configurations, data import, data export and
customizations of Oracle PPM Cloud Project Fundamentals, Projects Costing, Projects Billing, Project Accounting
b: Consultant is responsible for gathering and analyzing business requirements.
c: Consultant may have to interact with the clients to better understand the product requirements or in case the design requires any kind of modifications.
d: Experience in analysis of source data in data migrations and report the same and able to create test plans based on analysis.
e: Experience and demonstrated proficiency with QA methodology, process, and deliverables.
2: Professional Experience:
a: Must have 4-7 years Cloud PPM experience/2 to 3 end to end implementation experience.
b: Should be strong on Oracle Project Accounting Project Costing, Project Billing Project Management under cloud environment.
c: Strong understanding of Projects functional flows
Good knowledge of PL/SQL for data querying & analysis
Job Title: Training Coordinator
Location: Bengaluru, India
Experience: 0-2 years
Qualification: Bachelor of Computer Applications (BCA)
Mandatory Skills: Excellent Communication Skills
Job Summary:
As a Training Coordinator, you will be responsible for organizing, scheduling, and managing training programs for employees or clients. You will ensure smooth execution of training sessions, coordinate with trainers, and maintain training records.
Key Responsibilities:
- Plan, schedule, and coordinate training sessions.
- Communicate with trainers and trainees to ensure smooth execution.
- Maintain training records and documentation.
- Assist in the development of training materials and resources.
- Evaluate training effectiveness and provide feedback.
- Handle queries related to training programs.
- Ensure compliance with company training policies.
Required Skills:
Excellent communication skills (verbal & written).
Strong organizational and time-management abilities.
Ability to work in a fast-paced environment.
Basic knowledge of training methodologies.
Proficiency in MS Office (Excel, PowerPoint, Word).
Preferred Skills:
- Experience in coordinating training programs.
- Knowledge of Learning Management Systems (LMS).
- Ability to multitask and manage multiple training sessions.
Machine Learning (ML)
Deep Learning
PythonJob Location: Chennai
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.
React.js
Javascript
Redux/Flux2. Build web and mobile apps in ReactJS, React Native.
3. Convert UI/UX design wireframes into React code ensuring responsiveness.
A Recruiter must be very skilled at finding talented individuals to meet a company’s needs. This will require Senior Recruiters to be active on social media forums, attend career fairs, make cold calls, visit local college campuses or universities and any other creative methods they can conceive of to locate qualified individuals. Recruiters are often competing for the same candidates so being charismatic and fostering a good relationship with these potential employees is very important.
Interview and Hire Talent
The ability to conduct L1 / L2 (Technical) interviews is essential for the Recruiter. Some will be tasked with all interviewing responsibilities while others may do an informal interview session to decide whether or not senior management should proceed with a formal interview. Regardless of their role they must have knowledge of interview techniques and be good at reading people. They must also be able to perform the hiring process which may include collecting and filing paperwork, ordering background checks, salary negotiations and providing new employee orientation assistance.
Maintain Candidate Database
Recruiters are tasked with maintaining a database of potential candidates. They document any phone calls, emails or other correspondence they may have with a possible employee and note which candidate would be best for a particular position. These databases provide large companies with a healthy pool of qualified applicants. Senior Recruiters may also have to keep reports and other paperwork on those they successfully hire.
Core skills: We want Recruiters with these core skills. If you want to work as a Recruiter, focus on the following.
- Proficient in Microsoft Office applications
- Knowledge of server-based applicant tracking systems
- Proficient with social media platforms and Job Search Portals
- Experience in recruiting or human resources
- Reporting to the Customer Experience Manager
- Work from office: the role will be based in Bark’s offices in Bangalore
- The package will be a good base salary with excellent commission on top
- He/she will be responsible for the following aspects of customer success, including:
- Front-line B2B support for inbound calls & mails (ratio 80:20))
- Successful onboarding of professionals to buy their first pack, soft sales for elite/up-gradation
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Requirements
- Well versed in English and Marathi (oral and written communication)
- Experience in sales or customer support domain will be appreciated
- Fresh graduate or less than 2 years of experience
- A go-getter attitude to get things done efficiently and resolve user queries in a single contact
- Excellent communication style and ability to stay calm under pressure
Desirable
- Knowledge of any CRM tools/customer success platforms and how they work (Zendesk is preferred)
- Comfortable to work for 40 hours/ week on a roster basis
- Knowledge of other languages will be an advantage
1: Min exp of 3-4 years
2: Experience in sales for Software, IT products , demo and closing.
3: Will be responsible for the entire sales funnel: Lead Sourcing>> Closure
4: HubSpot/Marketing Automation knowledge is a plus
5: Excellent Communication: Written & Verbal & Presentation
6: Global Experience Mandatory APAC market
7 International Client handling experience is preferred
8: Candidates with agency background will be preferred
Python
PostgreSQL
RedisPassionate about getting things done mindfully, rationally.
Good understanding of OOPS and Data structures
Proficiency in Python with at least 3-4 years of relevant experience
Solid understanding and deep knowledge of Flask, Docker, REST API's.
Knowledge of Databases - PostgreSQL
Working experience with Test Driven development
**Good to Have:**
Knowledge of Redis, Celery
Knowledge of Microsoft Azure.
End to End application Design, Development and Deployment
**Responsibilities:**
Interact and identify the gaps that exist between various products used in Airprobe and their needs.
Architect and build applications to address those gaps.
Create and improve the design, analytics, coding and testing for high-quality software and new products.
Write clean, maintainable code following best practices (unit testing, source control, continuous integration, automation, design patterns, etc.)
Debug code and troubleshoot problems
Build automation scripts/DevOps/CI-CD pipeline for the application over Azure.
**Expectation:**
Start up Culture, Push the Boundaries, Leadership Qualities, Problem Solving
Responsibility Driven: We’ll ask you to take end to end ownership of whatever you are doing. We believe that the best comes out of you when you ship something end to end.
You know how to maintain balance between perfectionism and pragmatism.
You are research oriented, and love to explore ways to find things that you don’t already know
Strong knowledge of CICS, CICSplex and SMP/E
Good knowledge and experience with Mainframe MQ administration
Experience working with: JCL, IPCS, diagnostic tools such as Omegamon or other equivalent tools
Skilled at troubleshooting problems in a CICS environment
Programming skills - COBOL,PL/1, C, REXX, Assembler
Proficient in working with high availability environment along with alignment to process (ITIL)
Experience with large complex environments running critical and 24*7 applications
Experiencewith aspects of MQ administration and operations
Proficiency with Assembler programming
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