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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Criteria

Mandatory

• Strong Product / Business Analytics profile, with a focus on B2C digital products
• Mandatory (Experience 1): Must have 4+ YOE in Consumer analytics for Product / Marketing / Business / Consumer behaviour Insights for B2C Products (Don't want logistics, operations or supply-chain focused analytics profiles, they should have worked on consumer-side analytics)
• Mandatory (Experience 2): Must have hands-on experience with data analysis tools (SQL, Excel, Python, R)
• Mandatory (Experience 3): Must have hands-on experience with KPI dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels
• Mandatory (Experience 4): Proven ability to translate and communicate complex analytical concepts into clear, actionable insights for non-technical stakeholders
• Mandatory (Company): B2C product companies offering digital / Tech products (such as Fintech, EdTech, AdTech, TravelTech)
• Mandatory (Exclusion): Avoid all e-commerce companies like Meesho, Amazon, Flipkart, Swiggy, as their scope of work is limited and irrelevant to their requirement.
• Note: Candidates must be from B2C tech product companies where the core user experience is driven by the technology itself—not from companies like Ola, Swiggy, Zepto, Zomato, Uber, where the user experience is shaped by a tangible service (e.g., food delivery or cab rides).
• Mandatory (Stability): Minimum 2 years per role required. One short stint is acceptable if there’s a long tenure (eg: 5+ years) in a prior role. Frequent job changes are straight rejects.
• Note: Total years of experience must not exceed 6 years.

Preferred Companies

Scaler, Unacademy, upGrad, BYJU’S, Vedantu, Khan Academy, Toppr, Practo, QISpine, Paytm, Paytm Money, Freo Money, Groww, Zerodha, CRED, Navi, PhonePe, Jupiter, Kuku FM, Hike Messenger, Pocket FM, Dailyhunt, Gaana, JioSaavn, MX Player, Hotstar, Gameskraft, Dream11, MPL, Nazara Technologies, WinZO

Key Responsibilities:

Sales and Business Development:

• Lead the branch team to achieve sales targets for Loan Against Property (LAP) products, ensuring overall growth in the branch's portfolio.
• Develop and implement strategies to acquire new clients, cross-sell products, and maintain long-term relationships with customers.
• Monitor market trends and competitor activities to identify opportunities and stay ahead of market demands.
• Promote the LAP product offerings through various channels, including partnerships, referral networks, and local events.

Team Leadership and Management:

• Manage, mentor, and guide the sales and operational teams to achieve individual and branch-wide sales goals.
• Conduct regular performance reviews and provide coaching and training to enhance the sales team’s skills.
• Ensure adherence to organizational standards and processes in customer acquisition and relationship management.

Customer Relationship Management:

• Establish and maintain strong relationships with key clients, stakeholders, and other business partners.
• Provide high-level support for the LAP product offering, including assisting clients with queries and guiding them through the loan process.
• Resolve customer issues or concerns related to LAP applications and ensure timely and efficient processing.

Operational Management:

• Oversee the day-to-day operations of the branch, including loan origination, documentation, disbursement, collections, and compliance.
• Ensure the branch maintains a smooth, efficient, and compliant operation in line with internal policies and external regulations.
• Monitor and maintain branch financials, including revenue, expenses, and profitability.

Reporting and Compliance:

• Provide regular reports to senior management on branch performance, including sales achievements, operational issues, and market trends.
• Ensure all processes comply with regulatory guidelines, including KYC (Know Your Customer) and AML (Anti-Money Laundering) policies.

Location: Hybrid/ Remote

Openings: 5

Experience: 0 - 2Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key Responsibilities:

Backend Development & APIs

• Build microservices that provide REST APIs to power web frontends.
• Design clean, reusable, and scalable backend code meeting enterprise security standards.
• Conceptualize and implement optimized data storage solutions for high-performance systems.

Deployment & Cloud

• Deploy microservices using a common deployment framework on AWS and GCP.
• Inspect and optimize server code for speed, security, and scalability.

Frontend Integration

• Work on modern front-end frameworks to ensure seamless integration with back-end services.
• Develop reusable libraries for both frontend and backend codebases.

AI Awareness (Preferred)

• Understand how AI/ML or Generative AI can enhance enterprise software workflows.
• Collaborate with AI specialists to integrate AI-driven features where applicable.

Quality & Collaboration

• Participate in code reviews to maintain high code quality.
• Collaborate with teams using Agile/Scrum methodologies for rapid and structured delivery.

Required Skills:

• Proficiency in JavaScript (ES6+), Webpack, Mocha, Jest
• Experience with recent frontend frameworks – React.js, Redux.js, Node.js (or similar)
• Deep understanding of HTML5, CSS3, SASS/LESS, and Content Management Systems
• Ability to design and implement RESTful APIs and understand their impact on client-side applications
• Familiarity with cloud platforms (AWS, Azure, or GCP) – deployment, storage, and scalability
• Experience working with Agile and Scrum methodologies
• Strong backend expertise in Java, J2EE, Spring Boot is a plus but not mandatory

Why LiftOff? 

We at LiftOff specialize in product creation, for our main forte lies in helping Entrepreneurs realize their dream. We have helped businesses and entrepreneurs launch more than 70 plus products.

Many on the team are serial entrepreneurs with a history of successful exits.

As a Devops Engineer, you will work directly with our founders and alongside our engineers on a variety of software projects covering various languages, frameworks, and application architectures.

Must Have 

*Work experience of at least 2 years with Kubernetes.

*Hands-on experience working with Kubernetes. Preferably on Azure Cloud.

*Well-versed with Kubectl

*Experience in using Azure Monitor, setting up analytics and reports for Azure containers and services.

*Monitoring and observability

*Setting Alerts and auto-scaling

Nice to have

*Scripting and automation

*Experience with Jenkins or any sort of CI/CD pipelines

*Past experience in setting up cloud infrastructure, configurations and database backups

*Experience with Azure App Service

*Experience of setting up web socket-based applications.

*Working knowledge of Azure APIM

We are a group of passionate people driven by core values. We strive to make every process transparent and have flexible work timings along with excellent startup culture and vibe.

An emerging Social Media Aggregator is looking to hire iOS developers with 2-4 Years of experience.

Preferrably those who can join within 30 days can apply.

Requirements

• Proficient with Objective-C, Swift, and Cocoa Touch.
• Strong familiarity with Xcode
• Experience with object-oriented design and programming concepts
• Must have knowledge of MVC, MVP design patterns.
• Excellent skills in debugging, problem-solving, source code analysis, and coding
• Ability to work effectively as an individual and within the team
• Experience with offline storage, threading, and performance tuning
• Familiarity with RESTful APIs to connect Desktop applications to back-end services
• Understanding of Apple's design principles and interface guidelines
• Experience with performance and memory tuning with tools
• Proficient understanding of code versioning tools -GIT

Salary will not be a constraint for the right employee

Primary responsibilities:

• Architect, Design and Build high performance Search systems for personalization, optimization, and targeting
• Designing systems with Solr, Akka, Cassandra, Kafka
• Algorithmic development with primary focus Machine Learning
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Participation in design and code reviews and recommend improvements
• Unit testing with JUnit, Performance testing and tuning
• Coordination with internal and external teams
• Mentoring junior engineers
• Participate in Product roadmap and Prioritization discussions and decisions
• Evangelize the solution with Professional services and Customer Success teams

Minimum requirements:

• Tech/M.Tech in computer Engineering or related fields or MCA
• At least 10-14 years of software development experience
• Expert in Java, Scala or any other object oriented language
• Proficient in SQL concepts (HiveQL or Postgres a plus)
• Additional language skills for scripting and rapid application development

Desired skills and experience:

• Working with large data sets in the PBs
• Familiarity with UNIX (systems skills a plus)
• Working experience in Solr, Cassandra, and Kafka
• Working in a distributed environment and has dealt with challenges around scaling and performance
• Working with distributed teams across multiple locations

Job Responsibilities

We are looking for Backend Developer who can move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done.

Experience & skills required:

• Bachelor’s Or Master’s in computer science
• 1-3 years proven work experience, or demonstrated ability
• Significant experience in building secure, scalable RESTful APIs in NodeJs
• Understanding of Web services
• Strong troubleshooting and performance tuning skills for all layers of a web application.
• Proficient understanding of code versioning tools, such as Git
• Experience with multiple technology stacks on web and mobile
• Experience in different types of integrations like POS, PMS, Payment gateway, SMS gateway is a plus.

Position: Senior Java Developer / Tech Lead

Work Location: Bangalore; India

Type of Employment: Full-time, Permanent

Experience: 6 to 10 years of Experience

• Proficient in Java/J2EE , core java, full stack development experience ( Database to UX)
• Must be proficient with integration with third-party applications within the enterprise and outside the organizations (API)
• Must be good in writing highly optimized code.
• Must be good at abstracting solutions - reduce time and cost to build
• Experience with Workflow Engines like Activiti will be an advantage
• Good understanding of native Android code/interface with Android apps, if preferable
• Must be an expert in managing data at the application database level - Transaction and Reporting database design
• Must be good in coding & product development
• Experienced with monitoring and observability
• Experienced with production support and debugging (heap dumps, thread dumps etc)
• Experience in Logistics domain is desirable
• Prior startup experience is preferred

Requirements:

• Bachelor’s or equivalent degree in Computer Science / BE
• Ability to handle the team of 7 to 8 members and giving guidance to the team
• Strong problem-solving skills
• Ability to respect deadlines and will to perform in an accelerated learning environment.

Key Skills: Java, J2EE, JSP, Spring, Angular, Apache, MySQL, SQL Queries,LinuxEnviroment, HTML, JQuery, Java Script, Version Control, .Net, Activiti, IBatis, Maven – Build, Git Hub, J Bos, CSS, HTML 5, JIRA, Selenium,AWS – Server Handling, Android, React JS

Note: Hiring from logistics and Ecommerce company only and 30-45 days’ notice is ok and can also buy back notice if required.