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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Role : Java Full stack (Java + React ) - Java Heavy Backend + latest exp in React experience is must

Experience : 3 to 5 Years

Location : Wissen office, Bangalore 

Notice period: Immediate or <20 days joiners only

Required Skills and Qualifications 

Backend: 

• Strong programming skills in Core Java, Java 8+ 

• Experience with Spring Boot, RESTful APIs, Microservices architecture 

• Good understanding of JPA/Hibernate, and SQL/NoSQL databases 

Frontend: 

• Proficient in React.js, JavaScript (ES6+), HTML5, CSS3 

• Experience with Redux, React Hooks, and component-based architecture 

• Familiarity with front-end build tools (Webpack, Babel, NPM)

Key Responsibilities:

• Develop and maintain scalable backend services using Core Java / Spring Boot 

• Design and implement responsive, high-quality front-end interfaces using React.js 

• Integrate backend APIs with frontend components seamlessly 

• Collaborate with product managers, architects, and QA to deliver quality software 

• Ensure code quality through unit testing, code reviews, and performance tuning 

• Troubleshoot and debug production issues as needed 

Experience:

• Very strong hands on experience of web and mobile technologies: - HTML JavaScript,  HTML5/CSS3,OOJS.

• 5 + years of UI Development Experience using JavaScript Frameworks

• 3+ years of Angular Development Experience

• Strong in OOJS(Mandatory)

• Has implemented coding patterns and built UI framework

• Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience

• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system

• Creating custom, general use modules and components which extend the elements and modules of core AngularJS

• Creating configuration, build, and test scripts for Continuous Integration environments

• Cooperating with the back-end developer in the process of building the RESTful API

Required Skills and Experience:

• 5 - 11 years of experience in front-end development, with a strong focus on React.js.
• Proven experience with React.js and related technologies (e.g., Redux, React Router, Hooks, Context API).
• Strong proficiency in JavaScript, HTML5, CSS3, and modern front-end build tools (e.g., Webpack, Babel, etc.).
• Hands-on experience with RESTful APIs, Server Sent Events, WebSocket's
• Hand’s on experience with web components, micro frontends
• Deep understanding of browser apis like history, intersection observer, event handling, virtual panes, drag and drop etc
• Ability to work on a complex and fast moving code base.
• Familiarity with TypeScript and its integration with React applications.
• Strong problem-solving skills and attention to detail.

Job Positions: Relationship Manager/ Senior Relationship Manager

Experience: 0 to 2 Years

·        Good communication in English and Kannada is must.

·        Only male candidates are preferred (who has passion towards his carrier in field sales).

·        Any sales experience are considered. (Experience in automobile industries is an added advantage).

·        Bike with DL is must.

Salary: 17,000 to 24,000 INR + Incentives+ Petrol expense and free insurance.

Job Location: Bangalore

(Nayandhalli, Nagadevanhalli, Bannerghatta, Lalbagh, Dabaspet, Kankapura Road, Magadi Road, Kalyan Nagar, Kr Puram and Brookefield)

• Segment our users by deeply understanding our clients and end users. You will talk regularly to users and prospects and draw qualitative and quantitative insights.
• Define our GTM and partner with the rest of the team to execute the GTM. It will include work like demand generation, ORM, slack community for our users, sales enablement and marketing assets.
• Work closely with a range of cross-functional teams - product, partner managers, marketing, and sales to craft thoughtful go-to-market strategies and drive growth initiatives.
• Understand and analyze the competitive landscape to define our own marketing strategy

• What are we looking for?
  

  An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

  • 2+ years of relevant work experience that can span digital marketing, product marketing or growth marketing.

• Experience working on marketing or growth throughout a product’s lifecycle.
• Working experience in SaaS, preferably for international markets.
• Hands-on experience in Google Analytics, Google AdWords, Hubspot CRM, Slack, ORM tools and Webflow.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of work, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that Xoxoday offers.

A fast-growing PE funded Fintech SaaS company based in Bangalore with offices in Delhi, Mumbai, California, New York, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 2000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

• Identify bad code practices in JavaScript and write new analyzers to detect them.
• Improve the coverage of automatically fixable issues.
• Ensure fewer false-positives are reported by the analyzer.
• Work on the internal tools that support analysis runtimes.
• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.
• At least 3 years of professional software development experience in JavaScript.
• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).
• Familiarity with JavaScript practices followed in the industry.
• Native experience with Linux/Unix environment.
• A focus on delivering high-quality code through strong testing practices.

• Definition, development, implementation and execution of reusable, flexible, accurate and well-documented test plans for our (embedded) software.
  Ensure the quality of deliverables for the embedded real-time software application by defining test plans, performing manual testing, and developing automated tests that cover functional, integration, system, performance, and regression aspects.
• Working with specifications, technical documentation, existing use cases and business requirements.
• Proposing improvements to address the identified problems, which you will follow up on and, when they are value-adding, embed them in the testing frameworks.
• Create and implement testing methods, record results, and provide recommendations to improve quality.
• Perform and execute end to end validation of components and lower-level changes.

Required Qualifications:

• Bachelor's Degree (or higher) in the field of (Embedded) Computer Science, Mathematics, Electrical Engineering.
• 4+ years of experience with testing software.
• 3+ years use of Python, C/C++
• Experience using embedded development and testing tools (emulators, debuggers, analyzers, etc.)
• Experience in designing, developing, and executing embedded software automation and test scripts 
• Understanding of operating systems (Embedded) Linux, RTOS and some basic understanding of microcontrollers.

Other (preferred) Qualifications:

• Working multidisciplinary knowledge about electronics, software, and hardware
• Knowledge of Agile/SCRUM practices.
• Ability to understand (embedded) hardware documentation.
• Bash / Shell scripting
• Experience with Level2 AC EV chargers and/or DC fast chargers.

Location: Bangalore/Mumbai

Requirements:

• Experience in building tech platforms
• Setup SDLC processes within the team.
• Define Architecture and tech design of the system. Take strategic calls in deciding the tech stack to be used.
• Should be a hands on coder and should contribute significantly to the code base.
• Manage task allocation and delivery timelines for the team.
• Team building and hiring. Should be able to define the resource requirements and work with hiring managers to fill in the positions.
• Work closely with the product and business team to execute the vision and roadmap of the company.
• Domain expertise in Payments/Lending/Fintech is preferred.

OVERVIEW OF REACH52 AND OUR WORK

reach52 (R52) is a fast growing, social enterprise start-up working to bring sustainable, universal basic healthcare services to users in low-access, developing regions. We do this through an innovative service model, an off-line technology platform and embedding support within communities to help residents access care, knowledge and other services we deliver.

Our mission is divided in to two parts: community access, navigation and healthcare support on the one side; and ultra-low-cost fill-in services to sustain the solution on the other. This allows core healthcare services and treatments to reach further into communities where state of the art services don’t always get to. Our fill-in services allow treatments for life threatening conditions to be accessed reliably and with continuity, so minimising the risk of relapse or crippling financial problems. At the current time our income comes from grant funding and the value of our data services. This, together with other funding streams, provides a sustainable solution so that the services become embedded in the communities we serve.

OVERVIEW OF THE ROLE

In 2019, reach52 was been awarded funding from a major bank to grow into India. We would like tohire a highly motivated Junior Software Engineer to support the designing and delivery of enterprise solutions, applications and integrations in India. India is a new market for us, and we are rapidly expanding our userbase and need to continue to build our portfolio of integrated applications that work in a challenging, off-line environment. We currently use document databases to replicate data between a master and the off-line applications. We have extended workflows that mean our processes flow through Java/Kotlin applications on android and through web technologies depending on the access channel. We support interactions with communities, commercial, logistics and police offices. We need extend our support for internationalisation and localisation and to integrate external services such as local payment options to our commercial applications, together with access to data from third parties. The role will involve the continuing development of a cross application technology solution with emphasis on cost and productivity and existing investment. The candidate should be able to work well with the dev team based in Manila, Philippines.

Title: Junior Software Developer

Employment: Full time contract with probation period

Start Date: Mar 2020

Location: Bangalore

Reporting to: CTO

ROLE SCOPE AND RESPONSIBILITIES

The core role scope and responsibilities will be:

• Understand and analyze user requirements and defects;

• Design and develop R52’s existing Java/Kotlin-based applications;

• Work on new development projects;

• Work with users and stakeholders to scope out new requirements;

• Work as part of a distributed team.

PERSON SPECIFICATION

The ideal candidate will have:

• Strong communication skills;

• 2-4 years software development experience;

• A selection of the following and be prepared to assess and learn new techniques appropriate to system redevelopment:

 o  Cloud platforms

 o  Proficient with Java / Kotlin / Python / Elixir

 o  NoSQL databases and replication

 o  Commercially secure communications

 o  Website / API security

 o  Application integration

 o  Design of off-line services

 o  Containerisation (Docker)

 o  Release Management and Deployment (Kubernetes)

• Knowledge of healthcare systems and/or technology is a strong advantage;

• Strong team working skills, ability to work to deadlines, and flexibility to work as part of a small but-growing team in a dynamic way.