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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Title:- Head of Analytics

Job Location:- Bangalore - On - site

About Qrata:

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up

We are currently scouting for Head of Analytics

Our Client Story:

Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.

We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.

1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards

2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites

3. A Card for Everything Enable customer purchases, both large and small

4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc

5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections

6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you

What you will do:

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business

Qualification:

• Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
• Proven experience (7+ years) in leading analytics teams in the credit card industry
• Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
• Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
• Experience with analytics tools such as SAS, SPSS, or Tableau
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams
• Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
• Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience

What you can expect:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall business objectives

o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business

o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives

2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms

o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities

o Establish and enforce data privacy and security protocols to comply with regulatory requirements

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning

o Provide guidance and mentorship to the team, promoting professional growth and development

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry

o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools

For more Opportunities Visit: Qrata Opportunities.

Our client is a Leading Indian consumer electronics start-up and is one of the fastest-growing start-ups. They have also emerged as the fifth largest wearable brand globally. They are super passionate about the impact that they are making in people’s lives and are looking for a fellow self-starter to join our ambitious bunch.

Responsibilities

· Using agile methodology values, principles, and practices to plan, manage, and deliver solutions.

· Training, mentoring and supporting scrum teams to follow agile values, principles, and practices.

· Determining and managing tasks, issues, risks, and action items.

· Scheduling and facilitating scrum events, meetings, and decision-making processes.

· Monitoring progress and performance and helping teams to make improvements.

· Planning and organizing demos and product/system testing.

· Ensuring the proper use of collaborative processes and removing impediments for the scrum team.

· Tracking project processes, deliverables, and financials.

· Preparing and presenting status reports to stakeholders.

Requirements

· Bachelor's degree in computer science, information technology, or a relevant field preferred.

· 6+ years of experience as a Scrum Master

· 3-4 implementation of LCNC platforms like Mendix.

· Ability to analyze and think quickly and to resolve conflict

· Ability to work with internal stakeholders and vendors

· Strong communication, interpersonal and mentoring skills

· Ability to adapt to a changing environment

· Self-motivation and ability to stay focused in the middle of distraction

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMQAM0120PS

1. Primary Skills:

• Quality Engineering / Test Automation
• Deep understanding of software engineering fundamentals
• Experience in testing web app - UI, API
• Knows REST API automation
• Experience working in Linux/Unix environment
• Good to have scripting languages (Shell Scripting, Perl)
• Basic Knowledge of SQL
• Outstanding problem solving and debugging skills
• Candidate has worked on Microservices architecture

1. Secondary Skills:

Work closely with product manager and developer to understand product

requirements and design.

• Design and execute manual test cases - End2End testing, functional

testing, UI testing, regression testing, Integration testing.

• Coordinate with the developer, product manager, and other business

stakeholders on test case review, identify missing and complex test case

scenarios.

• Raise bug for test case failure, Publish test report,
• Analyze server logs, DB and provide other relevant details with a bug

4.Years of Experience: 5-8 Years

1. Location:(Hybrid)-Bangalore, Hyderabad and Gurgoan
2. Position-1
3. Budget-24 LPA
4. NP- Immediate-15 Days

Role: Project Manager

Experience: 6+years

Education Qualification: Graduate/Postgraduate

Responsibilities:

• Manage technical aspects of projects, including planning, execution, and delivery

• Translate product strategy into detailed requirements for prototype construction and final product development

• Create Functional and Technical specification documents, translate application storyboards and use cases into functional applications

• Track project progress, identify and mitigate risks, and ensure project deliverables are completed on time and within budget

• Delivering new Bodhee features using AGILE delivery programs

• Ensure project quality and adherence to industry standards and best practices

• To act as a single point of contact from the team to Bodhee Stakeholders

• Identify and implement process improvements to increase efficiency and reduce costs

• Promote teamwork, motivate, mentor and develop subordinates

• Manage and take ownership of product including defining scope and developing requirements for product launch

Requirements

• Overall 6+ years’ experience with 3+ years of experience as Project Manager for any development projects and hands-on technical experience

• Proven experience as a technical project manager, with a track record of delivering projects on time and within budget

• Experience with agile software development methodologies.

• Strong experience with Java and UI design and development

• Strong experience leading development teams utilizing Java and UI technologies.

• Working experience with Data Analytics products is a plus

• Strong understanding of RDBMS and working experience with SQL

• Experience with developing Micro-services Based applications

• Excellent problem solving and analytical skills

• Excellent communication skills

Senior Software Engineer - Frontend (IC - Staff)

Bangalore

About

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

As an early-stage member of the team, some of your responsibilities will include:

• Working closely with founders to build the frontend and iterate product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and backend functions.
• Drive architectural changes on frontend architecture by profiling, improve UX, and build with the design system.
• Constantly improve our live site with frontend monitoring and automation
• Build accessible experiences sensitive to the needs of all users

Qualifications

• Minimum 3 years of experience in Web Application Development.
• Understanding of engineering best practices, frontend design principles, interface guidelines and principles of system design
• Proficiency with any part of our technology stack: React, TypeScript, Tailwind, Next.js, Graphql
• Experience with network communications on web platforms, making synchronous and asynchronous web service calls.
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

Equal Opportunities

We are an equal opportunity employer. We ensure that none of our employees or prospective employees receives less favourable treatment as a result of age, sex, disability, marital status, colour, race, religion or ethnic origin. Equally we aim to ensure that no such employee is disadvantaged by terms and conditions of employment which cannot be justified.

COVID-19 Considerations

Due to the current health crisis related to COVID-19, we are open to a fully remote work setup till it is safe to work in person.

Job Description

1. TREND MICRO /SYMANTEC  Anti-Virus Security Management tDLP MANAGEMENT
2. MONITORING END POINTS AND DAILY UPDATE TOBE PUSHED THROUGH SERVER AV CONSOLE
3. RCA for non-updating of end points and remote resolution.
4. Interacting with OEM to fix.
5. SQL Data base  Troubleshooting/Restoring Database.
6. Automated the process of vulnerability management and policy compliance across the enterprise; provide network discovery and mapping, asset prioritization,
7. Good  speak and write English Communication
8. Able to work shift basis

• Develop, test, and deploy fast and scalable web apps
• Designing and maintenance of fully functional large relational and non-relational databases
• Timely deployment of web apps on the cloud
• Server management and cloud-based infrastructure
• Establishment and integration of development tools as required
• Identification of application issues when deploying the apps
• App deployment on the cloud along with solving debugging issues
• Coding architecture for frontend and backend

Skills & Requirement:

• Minimum 5 years Experience required.
• Angular 2.0+, Angular 7, Nodejs, .Net 4.0, .Net Core, REST API, Micro services, Networking.
• Distributed server and storage – MongoDB & SQL Server

• Hands on experience in building web-based enterprise applications
• Good working knowledge Angular, Nodejs, .Net Core
• Understanding of cloud technologies
• Direct understanding of application lifecycle; Agile, SDLC
• Proficient in Object Oriented Programming.
• Experience with Networking Concepts.
• Good at API integration, debugging and fixing the issues with API
• Experience in performing SQL queries on a RDMS.
• Operational experience: Troubleshooting and Support
• Ability to work in groups and in independent settings to complete assigned tasks
• Previous experience on IOT Projects will be added advantage

Work Location: 1st Sector, HSR Layout, Bengaluru - 560102

Office Timings : Monday to Saturday – 9:00AM to 6:00PM

Work From Office Only

• Translate designs and wireframes into high quality code for TV, tablets and mobile
• Design, build, and maintain high performance, reusable, and reliable Kotlin code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automatization

Android Developer Requirements:

• Proven experience as an app developer (2 - 4 years).
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration

• Strong experience in Java Development
• Deep expertise and hands-on experience with Web Applications
• Experience in programming languages such as HTML, CSS, JavaScript, JQuery, React JS, and API.
• Expertise in Java, Spring Boot is an added advantage.
• Hands-on design experience with Web Services (REST, SOAP, etc ..).
• Strong grasp of security principles.

Abilities:

• Developer with  strong ability to develop web application using Java and ReactJS
• Should be able to code, design, and implement
• Maintain code integrity and organization