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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Responsibilities:

• Work with product managers to find solutions to critical problems, face internal customers, and create requirements.
• Triage and fix critical issues that arise in the field that affect our core product.
• Manage git repositories, pull requests, and review code.
• Communicate properly & promptly with all stakeholders.
• Build a proof-of-concept for new products from scratch.
• Optimize, clean up, and comment on the existing codebase.

Requirements:

• Must have 5-8 years of hands-on engineering experience.
• Must be an expert in JavaScript/Typescript with ES6+ features, Node.js, ReactJS, and Redux
• Must be an expert in HTML5 CSS3 SASS, and Webpack.
• You are proficient with RESTful API design and implementation using Node.js.0
• Proficiency in relational (MySQL, Cloud Spanner etc. ) and non-relational (MongoDB, Google Cloud Firestore etc. ) databases.
• Must be an expert in data structure and creating highly optimized algorithms.
• Should have a working knowledge of GCP services like App Engine, CloudSQL, Compute Engine etc.
• Should have a working understanding of microservices patterns, serverless design, and event-based architecture.
• Willingness to learn new programming languages, frameworks, and paradigms.

We are looking for an AI Architect to join our team.

Responsibilities

• Architecture Design: Develop scalable and efficient AI architectures.
• Technical Guidance: Provide expertise and guidance to development teams.
• System Integration: Collaborate to integrate AI technologies into systems.
• Performance Optimization: Optimize AI models and infrastructure.
• Data Management: Manage large datasets for AI training.
• Ethical Considerations: Address ethical and privacy concerns.
• Technical Documentation: Create comprehensive technical documentation.
• Collaboration and Communication: Collaborate with stakeholders.
• Problem-Solving: Analyze and troubleshoot technical issues.
• Continuous Learning: Stay updated with AI advancements.

Requirements

• Education: Bachelors or masters degree in computer science or related field.
• Experience: 8+ years of experience with 3+ years as an architect. Extensive experience in Gen AI and LLM technologies, including exposure to open source LLMs is a must.
• Technical Expertise: Proficiency in NLP, machine learning, and deep learning. Familiarity with open source LLM frameworks like GPT-3/4 or similar models.
• Architectural Design: Ability to design scalable and efficient AI architectures.
• System Integration: Skill in integrating AI technologies, including open source LLMs, into new or existing systems.
• Performance Optimization: Experience in optimizing AI models and systems, including open source LLMs, for efficiency.
• Data Management: Knowledge of handling large datasets for Gen AI and LLM training, including open source LLMs.
• Ethical Considerations: Understanding of AI ethics and privacy concerns, particularly relevant to open source LLMs.
• Collaboration and Communication: Strong teamwork and communication skills.
• Problem-Solving: Aptitude for troubleshooting and resolving technical challenges related to open source LLMs.
• Continuous Learning: Willingness to stay updated with advancements in Gen AI, LLMs, and open source LLM technologies.

Job Title: Engineering Manager

Job Location: Chennai, Bangalore
Job Summary
The Engineering Org is looking for a proficient Engineering Manager to join a team that is building exciting
and futuristic Data Products at Condé Nast to enable both internal and external marketers to target
audiences in real time. As an Engineering Manager, you will drive the day-to-day execution of technical
and architectural decisions. EM will own engineering deliverables inclusive of solving dependencies
such as architecture, solutions, sequencing, and working with other engineering delivery teams.This role
is also responsible for driving innovation, prototyping, and recommending solutions. Above all, you will
influence how users interact with Conde Nast’s industry-leading journalism.
● Primary Responsibilities
● Manage a high performing team of Software and Data Engineers within the Data & ML
Engineering team part of Engineering Data Organization.
● Provide leadership and guidance to the team in Data Discovery, Data Ingestion, Transformation
and Storage
● Utilizing product mindset to build, scale and deploy holistic data products after successful
prototyping and drive their engineering implementation
● Provide technical coaching and lead direct reports and other members of adjacent support teams
to the highest level of performance..
● Evaluate performance of direct reports and offer career development guidance.
● Meeting hiring and retention targets of the team & building a high-performance culture
● Handle escalations from internal stakeholders and manage critical issues to resolution.
● Collaborate with Architects, Product Manager, Project Manager and other teams to deliver high
quality products.
● Identify recurring system and application issues and enable engineers to work with release teams,
infra teams, product development, vendors and other stakeholders in investigating and resolving
the cause.
● Required Skills
● 4+ years of managing Software Development teams, preferably in ML and Data
Engineering teams.
● 4+ years of Agile Software development practices
● 12+ years of Software Development experience.
● Excellent Problem Solving and System Design skill
● Hands on: Writing and Reviewing code primarily in Spark, Python and/or Java
● Hand on: Architect & Design end to end Data Pipeline (noSQL databases, Job Schedulers, Big
Data Development preferably on Databricks / Cloud)
● Experience with SOA & Microservice architecture
● Knowledge of Software Engineering best practices with experience on implementing CI/CD,
Log aggregation/Monitoring/alerting for production system
● Working Knowledge of cloud and devops skills (AWS will be preferred)
● Strong verbal and written communication skills.
● Experience in evaluating team member performance and offering career development
guidance.
● Experience in providing technical coaching to direct reports.
● Experience in architecting highly scalable products.
● Experience in collaborating with global stakeholder teams.
● Experience in working on highly available production systems.
● Strong knowledge of software release process and release pipeline.
About Condé Nast
CONDÉ NAST INDIA (DATA)
Over the years, Condé Nast successfully expanded and diversified into digital, TV, and social
platforms - in other words, a staggering amount of user data. Condé Nast made the right move to
invest heavily in understanding this data and formed a whole new Data team entirely dedicated to
data processing, engineering, analytics, and visualization. This team helps drive engagement, fuel
process innovation, further content enrichment, and increase market revenue. The Data team
aimed to create a company culture where data was the common language and facilitate an
environment where insights shared in real-time could improve performance.
The Global Data team operates out of Los Angeles, New York, Chennai, and London. The team at
Condé Nast Chennai works extensively with data to amplify its brands' digital capabilities and boost
online revenue. We are broadly divided into four groups, Data Intelligence, Data Engineering, Data
Science, and Operations (including Product and Marketing Ops, Client Services) along with Data
Strategy and monetization. The teams built capabilities and products to create data-driven solutions
for better audience engagement.
What we look forward to:
We want to welcome bright, new minds into our midst and work together to create diverse forms of
self-expression. At Condé Nast, we encourage the imaginative and celebrate the extraordinary. We
are a media company for the future, with a remarkable past. We are Condé Nast, and It Starts Here.

Y Media Labs is a creative technology company that helps brands re-imagine their customer  experiences. Our mission is to export the Silicon Valley mindset to the rest of the world.  

We create digital products with purpose that have a lasting impact on users' lives and clients'  businesses. We are a team of dreamers and doers united by a simple idea: If we make a  difference for your customers, we will make a difference for your business too. And it works.  Since 2009, we have led early-stage startups and top-tier brands to "wow" their customers  with best-in-class digital products and experiences. The Wall Street Journal calls us “YML is  one of the most innovative companies in Silicon Valley.”  

Through next-generation technologies and world-class design, we help brands like Apple,  PayPal, L'Oreal, Home Depot, Kaiser Permanente, State Farm, First Republic Bank develop  solutions that drive major business outcomes. Founded in 2009, Y Media Labs is  headquartered in Silicon Valley with four offices worldwide including Atlanta, Indianapolis,  Bangalore & Sao Paulo.  

We came of age with the invention of the app store. We have mobile in our DNA. We create  solutions across the digital ecosystem. Unlike agencies who are born desktop, we are deeply  connected to how consumer perception has shifted thanks to the mobile lifestyle. We have  

built and launched 207 products, delighted over 407 million users, built over 200+ apps, work  with 30 Fortune 500 clients, been responsible for over 400 billion transactions through our  work and generated over $200 billion in transactions for our clients, and been featured on the  app store over 700+ times!  

• Portfolio of our work can be found @ ymedialabs.com/work  
• Live look into our engineering team @ medium.com/ymedialabs-innovation  • Live look into our design team @ dribbble.com/ymedialabs  

Our team in Bangalore is close to 250 strong, and we are growing in a variety of ways. Our  goals include a culture of excellence and we are looking to transform the team to be one of  the best tech teams in Bangalore.  

We are looking to hire Engineering Manager for our team in Bangalore. If you are excited about building products that will be used by millions of consumers worldwide, building products for brands that you can be proud to show to your family and friends - you need to join us!

Responsibilities:

• Lead and coach a group of engineers in delivering scalable, flexible and secure features to our customers
• Leading engineering teams composed of backend, frontend, iOS, Android developers and QA.
• Deep dive into work of your team, review the code submitted by your team, and resolve the root cause of problems
• Coach your team members how to increase the quality of their code based on real examples
• Involve in hiring for your teams
• Drive a continuous improvement process - introduce new tools & automations based on real data analysis
• Represent the team to engineering groups internally, to executive leaders in various functional groups within YML, to current and future customers, and to our partner organizations.
• Build a diverse team while fostering a collaborative and inclusive environment.
• Project and Program management
• Collaborate with Product/Project Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.
• Closely Interact with other functions such as PM/Product, Design, UI/UX, Architecture, QA, and deliver planned features
• Deliver Web, Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness.
• Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
• Play the role of an unblocker in a tight scrum environment.
• Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 50%+ of bandwidth going into modules owned.

Requirements:

• A highly talented developer with 10+ years of hands-on experience.
• Primarily in web application development experience using, JAVA, Angular, ReactJS, Python, GO.
• Working with MVVM, MVP, MVC patterns.
• Additional Mobile development experience Android, Kotlin, iOS, Swift, Objective C will be a bonus.
• Must have at least 3+ years of experience in an engineering management role, and a clear record of success prior to that as a senior/staff engineer.
• Must be compelling and clear communicator, able to represent your team to internal and external audiences with differing levels of technical fluency.
• Ability to handle multiple competing priorities/projects in a fast-paced environment.
• Good Analytical, Problem solving and Debugging skills.
• Hands on experience in Designing, Coding and release management.
• Continuously increasing your team's work quality & performance.
• Experience with writing and maintaining unit-tests, functional tests, and CI/CD pipelines.
• Ability to think from a product mindset.
• B. Tech/M. Tech/MCA (IT/Computer Science).

Nice to Have:

• Hands-on cloud development experience

Job Responsibility:

• Need to have an excellent experience in Perl Programming, shell scripting.
• Need to have good knowledge in regex usage.
• Need to Develop clean, high-quality and reusable codes based on programming standards.
• Need to Prioritize, plan and handle multiple tasks effectively.
• Need to interact with internal team members for integrated development.
• Need to have good communication skill.

Skills Required:

• Need to have an experience on MySQL, XSLT, XML, and JSON.
• Need good knowledge in the concepts of Perl scripts and modules.
• Need experience in Using Git and SVN.
• Need to have experience in database concepts.
• Need experience in investigate and resolve issues and bugs.

Preference of Educational background:

• E/ B. Tech
• MCA

Preference of Professional background:

• 3-5 years of experience with Per development using OOPs concept.
• Good exposure to cloud environment.
• Prior experience with XML, JSON.
• Excellent written and oral communication skills
• Good to have knowledge on elastic search.
• Should have strong knowledge and understanding of software development life cycle.
• With mandatory data structure experience and proficiency in database and Linux.
• Experience on working on AWS S3 is added advantage.

Other Comments:

• Male candidates only preferred (Need to extend work in late night also)