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Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Amazon Web Services (AWS)Job Title: Sr. DevOps Engineer
Experience Required: 2 to 4 years in DevOps or related fields
Employment Type: Full-time
About the Role:
We are seeking a highly skilled and experienced Lead DevOps Engineer. This role will focus on driving the design, implementation, and optimization of our CI/CD pipelines, cloud infrastructure, and operational processes. As a Lead DevOps Engineer, you will play a pivotal role in enhancing the scalability, reliability, and security of our systems while mentoring a team of DevOps engineers to achieve operational excellence.
Key Responsibilities:
Infrastructure Management: Architect, deploy, and maintain scalable, secure, and resilient cloud infrastructure (e.g., AWS, Azure, or GCP).
CI/CD Pipelines: Design and optimize CI/CD pipelines, to improve development velocity and deployment quality.
Automation: Automate repetitive tasks and workflows, such as provisioning cloud resources, configuring servers, managing deployments, and implementing infrastructure as code (IaC) using tools like Terraform, CloudFormation, or Ansible.
Monitoring & Logging: Implement robust monitoring, alerting, and logging systems for enterprise and cloud-native environments using tools like Prometheus, Grafana, ELK Stack, NewRelic or Datadog.
Security: Ensure the infrastructure adheres to security best practices, including vulnerability assessments and incident response processes.
Collaboration: Work closely with development, QA, and IT teams to align DevOps strategies with project goals.
Mentorship: Lead, mentor, and train a team of DevOps engineers to foster growth and technical expertise.
Incident Management: Oversee production system reliability, including root cause analysis and performance tuning.
Required Skills & Qualifications:
Technical Expertise:
Strong proficiency in cloud platforms like AWS, Azure, or GCP.
Advanced knowledge of containerization technologies (e.g., Docker, Kubernetes).
Expertise in IaC tools such as Terraform, CloudFormation, or Pulumi.
Hands-on experience with CI/CD tools, particularly Bitbucket Pipelines, Jenkins, GitLab CI/CD, Github Actions or CircleCI.
Proficiency in scripting languages (e.g., Python, Bash, PowerShell).
Soft Skills:
Excellent communication and leadership skills.
Strong analytical and problem-solving abilities.
Proven ability to manage and lead a team effectively.
Experience:
4 years + of experience in DevOps or Site Reliability Engineering (SRE).
4+ years + in a leadership or team lead role, with proven experience managing distributed teams, mentoring team members, and driving cross-functional collaboration.
Strong understanding of microservices, APIs, and serverless architectures.
Nice to Have:
Certifications like AWS Certified Solutions Architect, Kubernetes Administrator, or similar.
Experience with GitOps tools such as ArgoCD or Flux.
Knowledge of compliance standards (e.g., GDPR, SOC 2, ISO 27001).
Perks & Benefits:
Competitive salary and performance bonuses.
Comprehensive health insurance for you and your family.
Professional development opportunities and certifications, including sponsored certifications and access to training programs to help you grow your skills and expertise.
Flexible working hours and remote work options.
Collaborative and inclusive work culture.
Join us to build and scale world-class systems that empower innovation and deliver exceptional user experiences.
You can directly contact us: Nine three one six one two zero one three two
- Oversee the editing of all video content, ensuring it aligns with the creative vision and storytelling objectives.
- Manage the editing team, assigning projects, monitoring progress, and ensuring deadlines are met.
- Collaborate with Directors, Producers, and Motion Graphics Designers to create cohesive and engaging narratives.
- Maintain quality control on all output, ensuring that the final products meet the high standards expected by clients and stakeholders.
- Innovate and drive the adoption of new editing technologies and techniques to keep the agency at the forefront of the industry.
JavaJava
Javascript
React.js
Angular (2+)
AngularJS (1.x)You Are:
An experienced UX designer, who is able to understand our business requirements and any technical limitations, as well as be responsible for planning and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, journey maps, wireframes, mockups, and prototypes, validate the proposed solutions with users and is expert in usability best practices.
You will be part of the product team, working closely with users, engineers, and UI designers, to build and refine our product.
In this role, you should be both analytical and creative, able to grasp user needs and solve problems. A strong portfolio of successful projects is essential. Ultimately, you will make our product more user-friendly and intuitive, in order to attract and retain customers.
Simply put, you will be passionately and constantly solving challenging problems!
What you will do:
- Work closely with Product Owners to understand business requirements
- Ask smart questions, take risks and champion new ideas
- Make design decisions that imbibe empathy related to core, as well as new functions and features
- Use user-centered design process and rapidly test and iterate your designs
- Work directly with our engineers, delivering product specs and assets to them
- Work directly with other designers to envision and iterate the concept
- Compile research and create user flows
- Design mockups and high-fidelity user interfaces
- Conduct concept and usability testing as well as gather feedback
- Define the right interaction model and evaluate its success
- Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.
What you have:
- 4 - 6 years of UX design experience.
- Solid grasp of information architecture, interaction design, information design, and usability testing
- A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
- Expertise in UX software and strong understanding of development technologies
- Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision
- Solid design background with an keen eye for quality and details
- Background in project management and research
- A plus if you have fintech knowledge and experience.
What you will bring:
- Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
- Be nimble. You will be working to model problems with customer journey maps, while simultaneously designing and iterating against those needs and behaviors. Velocity and iteration are core to your being.
- Be flexible. Be ready to work on multiple projects, help your team members when they reach out and grow the team’s UX knowledge.
- Be a storyteller. Have a strong point of view, able to articulate and communicate ideas clearly to stakeholders. Bring in your style of presenting with awesome story telling.
- Build empathy as a culture. Enable organization to think and feel from a user’s perspective. Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
- Be committed to results. As a designer with experience, you will work closely with product leadership, cross-functional leads, to go beyond expectations.
- Collaborate like mad. Identify synergies and opportunities for optimized end-to-end experiences across workflows, channels, devices, and segments. Partner with the teams across geos to drive product experiences.
- Be accountable. In addition to design skills, you also have some development know-how to help you implement your designs. You are confident steering a project from the earliest ideation phases all the way through final delivery.
- Everyone is empowered to make decisions
- Transparency in communication keep us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
- You also have flexible timings and a great office space to work in
- Meal coupons and Uber Credits
Android DevelopmentJava- Develop Android handset clients
- Develop architecture and low-end designs based on customer and product management requirements
- Communication of designs and other development issues to developers and managers
- Design, develop and manage automated unit and acceptance tests
- Peer review of design code and tests
- Participate in the agile development program
- Bug Fixing
- Take ownership of deliverables
- Adhere to development methodologies
ESSENTIAL SKILLS/ATTRIBUTES:
- Excellent knowledge of Android
- Appreciation for the limitations of handset development
- Attention to detail and subtleties of UI design and implementation
- Understanding of design patterns
- Ability to design for scalability and resilience
- Strong application process flow and problem-solving techniques
- Strong focus on refactoring and code quality
- Understanding of software configuration management and release management
- High levels of software engineering literacy and communication skills
- Friendly and professional manner
- Minimum 3 - 5 years java development
- Third Level Qualifications in computing, mathematics, or science
- Experience in building web (PWA)/mobile app using ionic/reactjs (react native)
DESIRED SKILLS:
- Experience of working in an agile environment
- Product development and lifecycle experience
- Experience in unit testing
- Scripting (JavaScript, Ruby, Python, Shell, etc.)
- Knowledge of build systems such as Maven and Gradle
- RESTful development
- XML, JSON, HTTP, SyncML, HTML 5, CSS, Groovy
- Windows and Unix development
- Experience leading development teams or performing customer-facing duties is an advantage
- Kotlin Language Skills
Key Responsibilities & Requirements
You should primarily be a backend developer or full stack developer, very good at code reviews and code optimization. Our products depend on processing large amounts of data and having fast response times is absolutely essential.
You will have the opportunity to
- Take responsibility of building systems for scale
- Manage our backend systems and database optimizations
- Assist in key decisions and design architecture that drives development across products
- Define processes and help with efficient functioning of the team
- Work with cross-functional teams to ensure the products are scalable, maintainable and secure
What we expect from you:
- We work on Ruby on Rails but you can have 2+ years of experience as backend developer in any language
- Have a solid grasp of OOP, databases and automated testing methodologies.
- Know how to manage sprint and ensure tasks are completed within the timeline
- Design and implementation of low-latency, high-availability, and performant applications
- Strong understanding of SQL databases
- Proficient knowledge of various authentication methods like JWT, OAuth etc..
- Perform peer code reviews and Code audit - Analyze existing code and remediate performance issues within existing applications
Having seen over 10x growth in 2021 alone, we are expanding our scope of products to cater to the fast growing creator economy and help creators monetize in ways beyond influencer marketing. We are also looking at tremendous growth in the next few years, standing at the verge of building something huge!
Come join our team of developers if a fast learning environment in a high growth industry excites you.
About Winkl
Please check out our product before applying to this position -
* Website - https://winkl.co
* Team - https://winkl.co/about
* Android App - https://play.google.com/store/apps/details?id=co.winkl.app&;amp;hl=en
* iOS App - https://www.winkl.co/app
Winkl is a technology company that is changing how influencer marketing is done. From a manual process earlier to an automated and data-driven process with Winkl. More on this here.
Leveraging data & technology helps Winkl scale influencer marketing to a level that wasn't possible earlier. This has helped Winkl power influencer campaigns for top brands in India like Flipkart, Amazon etc.
Culture & Expectations
* At Winkl, no one tells you what to do. We don't micromanage. We don't spoon feed. As long as you're willing to learn new things, are proactive, initiate activities on your own, make mistakes and learn from them, take responsibility, stick to your word of getting things done, we think you'd be a great fit at Winkl.
* On a day to day basis, you'll get to be an important part of a high growth startup as it scales.
* You'll receive all possible support from your team at Winkl to help you succeed.
* Being highly accountable is a non-negotiable requirement
Javascript
Redux/Flux
React NativeReact.js- Leveraging Financial Technology to Make Healthcare Affordable. We are focused on making healthcare affordable through planned savings for medical expenses. Born from a need for a healthier financial alternative for those who can- t pay immediately for the treatment they need.
- AffordPlan is the only one of its kind program which gives you the power of creating your own savings plan, upon whose maturity you- re given instant access to the treatment you need.
What we are looking for :
- Strong sales experience of services, B2C (preferred industry/ BFSI/Insurance/Retail/Telecom)
- Should have good Analytical skills ( Data )
- Team Management Experience - ( 20-25 people ) ( preferred experience on managing -female staff )
- Should have retention Experience
- Strong Understanding about attrition control
Job Description :
- Train the Field Sales Executives about our product.
- Manage sales through FOS.
- Converting the appointment into Lead.
- Systematic role out of brand/product launch and generate lead and convert the same.
- Achieve business targets of the area for various quarters as well as the financial year.
- Innovate plan and implement new ways to acquire a customer.
- Publishing daily MIS on product performance across all branches.
- Developing, Constructing and Cooperative working relationship with the employee of the mapped branch.
Company is Product based into Banking & Finance domain
C#
.NETWhat you'll do:
- Solve complex development problems and produce the highest quality code while striving to push technical boundaries
- Work closely with both external clients and internal, cross-functional product and technical teams to support multiple projects
- Maintain technical design documentation, communicating architectural and design changes to development teams
- Conduct regular design and code reviews, establishing and publishing quality and performance metrics
- Manage and foster a team-oriented environment, providing technical oversight to team members
Basic qualifications:
- Bachelor of Science
- 9+ years of experience working with .NET technologies, with advanced proficiency in C#
- A minimum of 4-5 years working with SQL Server Databases, designing new or altering existing table structures to meet project requirements
- Demonstrated knowledge of enterprise architecture and SOA services
- Strong background in web technologies and architectures
- Technical acumen and understanding of Agile technical practices and how they operate within an Agile organization
- Strong Communication Skills
- Proven ability to build, manage and foster a team-oriented environment
Preferred qualifications:
- Data-driven, analytical approach to problem solving and project management
- Experience working in a product-based IT company and/or banking and financial services company
- Familiarity with multiple implementation standards and methodologies, including Agile
- Experience working with ASP.NET MVC, Entity Framework, LINQ, NoSQL, Message Queue, and building Reusable Libraries
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