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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

About AuxoAI:

AuxoAI is a global platform-based services firm. We help companies—turn their strategies into practical digital and AI solutions. By understanding how our clients make decisions, we use digital and Artificial Intelligence (AI) technologies to drive growth, enhance their operations, improve customer experiences, and provide clear, actionable insights from their data. What We Do We work across various industries such as healthcare, high-tech, consumer packaged goods (CPG), finance etc., and in sales, marketing, and customer support functions.

We help our clients with accelerating their digital and AI journeys through:

• AI Application Development

• Data, Digital and Cloud acceleration using AI

• AI Native Product Engineering

We are seeking a skilled and experienced Data Engineer to join our dynamic team. The ideal candidate will have 6+ years of prior experience in data engineering, with a strong background in AWS (Amazon Web Services) technologies. This role offers an exciting opportunity to work on diverse projects, collaborating with cross-functional teams to design, build, and optimize data pipelines and infrastructure.

Responsibilities:

* Design, develop, and maintain scalable data pipelines and ETL processes leveraging AWS services such as S3, Glue, EMR, Lambda, and Redshift.

* Collaborate with data scientists and analysts to understand data requirements and implement solutions that support analytics and machine learning initiatives.

* Optimize data storage and retrieval mechanisms to ensure performance, reliability, and cost-effectiveness.

* Implement data governance and security best practices to ensure compliance and data integrity.

* Troubleshoot and debug data pipeline issues, providing timely resolution and proactive monitoring.

* Stay abreast of emerging technologies and industry trends, recommending innovative solutions to enhance data engineering capabilities.

Requirements :

* Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

* 6+ years of prior experience in data engineering, with a focus on designing and building data pipelines.

* Proficiency in AWS services, particularly S3, Glue, EMR, Lambda, and Redshift.

* Strong programming skills in languages such as Python, Java, or Scala.

* Experience with SQL and NoSQL databases, data warehousing concepts, and big data technologies.

* Familiarity with containerization technologies (e.g., Docker, Kubernetes) and orchestration tools (e.g., Apache Airflow) is a plus.

Role Summary

The Production Planning Engineer is responsible for developing, implementing, and optimizing manufacturing plans and schedules to produce complex aerospace components. This role ensures efficient material flow, maximizes resource utilization, and guarantees all production activities meet rigorous safety and quality standards (AS9100).

Key Responsibilities

 Production Scheduling: Create and maintain detailed production schedules and work orders that balance customer demand, material availability, and facility capacity across various manufacturing cells (e.g., CNC machining, assembly and Fabrication).

 Process Optimization: Analyze current manufacturing processes to identify inefficiencies, bottlenecks, and areas for improvement. Implement Lean Manufacturing and Six Sigma methodologies (e.g., Kaizen events, value stream mapping) to enhance efficiency and reduce lead times.

 Work Instruction Development: Collaborate with manufacturing engineers to develop clear, detailed work instructions, Standard Operating Procedures (SOPs), and build plans that comply with engineering specifications and quality requirements.

 ERP/MRP Management: Utilize the company’s Enterprise Resource Planning (ERP) or Manufacturing Resource Planning (MRP) systems (e.g., SAP, Oracle, IFS) to manage production data, track inventory, update BOMs (Bill of Materials), and monitor work-in-progress (WIP).

 Capacity & Resource Planning: Conduct capacity analyses for labor and machinery, forecasting future needs and coordinating with management to ensure adequate resources are available for upcoming projects.

 Problem Solving & Coordination: Act as the technical liaison between the production floor, quality assurance, engineering, and supply chain teams to resolve immediate production issues (material shortages, design queries, quality holds) and prevent delays.

 Compliance & Documentation: Ensure all planning and production activities adhere strictly to aerospace quality management systems (e.g., AS9100, ISO 9001). Maintain accurate production records and performance metrics (KPIs).

Required Qualifications and Skills

 Education: Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related technical discipline from an accredited institution.

Experience:  Minimum of 1-3 years of experience in production planning, manufacturing engineering, or process planning within an aerospace or high-compliance, regulated manufacturing environment.

 Hands-on experience with typical aerospace manufacturing processes (e.g., precision machining, sheet metal fabrication, complex assembly).

Technical Skills:

 ERP/MRP Proficiency: Strong proficiency in using major ERP/MRP systems for production planning and inventory control.

 Methodologies: Solid understanding of Lean Manufacturing principles, Six Sigma, and continuous improvement tools.

 Data Analysis: Strong analytical skills with proficiency in data analysis tools (e.g., advanced Excel, Minitab).

 Technical Acumen: Ability to interpret complex engineering drawings, blueprints, and Geometric Dimensioning & Tolerancing (GD&T) per ASME Y14.5 standards.

Soft Skills:

 Excellent organizational skills, attention to detail, and ability to manage multiple priorities in a dynamic environment. Alpha-Tocol Engineering Services Pvt. Ltd.

 Strong communication and interpersonal skills, with the ability to lead and collaborate effectively across different departments.

 Proactive problem-solver with a focus on results and efficiency.

Preferred Qualifications

 Certifications such as APICS Certified in Production and Inventory Management (CPIM) or Six Sigma Green Belt/Black Belt.

 Experience with advanced planning and scheduling (APS) software. 

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

This role will help build and support the data factory, keying and Linking and Credit Products on Azure. The role will also in addition automate Infra as a code to protect data, performance, secure product and customer interactions. Configure and deploy tools to leverage operational metrics to support customers with sys on glass monitoring and via alerts to help with L2 and L3 support.

Responsibilities:

• Contribute to all phases of the development lifecycle
• Produce well-designed, testable, efficient quality code
• Ensure designs comply with specifications
• Prepare and produce releases of software components
• Support continuous improvement and innovation
• Produce quality documentation for the support teams
• Troubleshoot / Diagnose issues and identify appropriate solutions

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or equivalent experience required.
• 8 to 12 years of experience designing, developing and implementing software applications and hands-on experience with large-scale applications at large institutions with technologies like Java/J2EE, Spring, Spring Boot, producing & consuming REST API’s.
• Experience with front-end / UI technologies – ReactJS, JavaScript, HTML CSS
• Strong expertise on Kafka, event-driven architecture
• Strong experience using one or more Relational & non-relational NoSQL databases (Oracle, SQL Server, Cosmos DB, MongoDB, Cassandra, Redis).
• Expertise in Security, IAM Policies and Networking.

Great to Have:

• Experience with Kubernetes, Openshift
• Experience with Azure Event Hub, Azure Blob Storage, Stream Analytics.
• Practical experience with the end-to-end DevOps CI/CD pipeline including one or more of the following: Azure DevOps, Jenkins, Maven, Gitlab, and SonarQube.
• Strong experience on event-based architecture leading strategy, governance and execution of event-based architecture at large institutions.
• Financial services industry experience.
• Experience with analytics and performance monitoring.
• Knowledge of Test Driven Development (TDD) and/or Behavior-Driven Development (BDD).
• Experience in the day-to-day practicalities of Agile software Product Development Lifecycles such as Scrum, SAFe, DAD, Lean-Agile, Kanban, etc.

Roles and Responsibilities :

• Design, Develop, test and maintain software applications with MVC architectures, Microservices and scalable cloud-native apps.
• Perform hands-on coding and provide thoughtful code reviews
• Mentor and lead team members to continuously improve the quality and productivity of deliverables
• Demonstrate ability to work within an agile team as well as collaborate with many other teams on design and implementation strategies. Follow SCRUM Agile Development methodology
• Effective Communication Skills- An ability to express your ideas to the recipient & Co-ordinate and communicate with the cross-functional team along with the client's team
• Problem Solving, Hustler - Get Stuff Done, Self-Disciplined Open-minded, User-Focused, Adaptive
• Lean Principles & Analytical Thinking
• Project planning, timelines and milestones for execution and deliverables
• Participate in the Evaluation Review of your team member

Primary Skills

• Expert in Python with experience on Django.
• Expert in server programming, you should be able to implement complex business logic.
• Good understanding of the threading limitations of Python, and multi-process architecture.
• Good understanding of fundamental design principles behind a scalable application.
• Knowledge of event-driven programming in Python.
• Experience with python packages like Numpy, pandas, flask, Pyspark, pymongo, os, logging, re, pyyaml.
• Experience with swagger io module to expose API
• Strong unit test and debugging skills.
• At least 2 years of experience in RESTful API/HTTP/JSON`
• Knowledge of AWS cloud and python Boto lib.
• Proficient understanding of code versioning tools Like Git.
• Good understanding of Linux OS.

Secondary Skills:

• AWS Kinesis
• Web Sockets
• RAbbitMQ
• AWS Cloud formation

SellerGeni is an early-stage VC Funded SAAS Product in the Ecommerce Growth space. Our products GrowZ and SmartPlug enable sellers on Amazon to grow their sales and improve the quality of their listings through automated tools. Our vision is to simplify Growth across all ecommerce channels. We make traffic generation as simple as launching a Shopify website. You will be working closely with key stakeholders across the organization and leading a team of motivated engineers and professionals trying to change the status quo in online business growth. Join us if you love solving real-world problems with technically robust solutions.

Open to SDE-2, SDE-3, FSE & SWE.

What you will be doing

• Write test-driven code for Client and Server side application
• Creating functional codes that implement product requirements
• Participating in the design and creation of scalable software
• Testing and fixing bugs and/or other coding issues
• Take ownership of code, tasks and system architecture
• Brainstorming to scale the system for millions of users
• Mentoring juniors and champion the Agile Development Practices

What you need to have

• Knowledge of Javascript back-end languages & frameworks (e.g NodeJS, ExpressJS, GraphQL, TypeScript etc)
• Knowledge of Javascript front-end frameworks (e.g.NextJS, ReactJS, Angular etc)
• Experience in SQL/NoSQL databases (e.g. MongoDB, MySQL, DynamoDB, etc)
• Experience in building and maintaining large-scale production (e.g Redis, Jobs, Queue, Async sockets, etc)
• Knowledge of modern javascript libraries (e.g JWT, Webpack, Browserify, jQuery, Bootstrap, Semantic etc)
• Decent understanding of networking technologies (e.g TCP, HTTP, websockets, server-sent events, etc)
• Excellent communication and teamwork skills
• Good understanding of System design, architecture and Web Security
• Knowledge of version control software like Git, Github, BitBucket

Nice to have

• GSoC (or) Open Source contributions
• Prior startup (or) SAAS product experience
• Experience with building B2B products
• Amazon SP-API, MWS and advertising API
• Consumer Web Development Experience for High-Traffic, queue based applications
• Software security and SDLC
• UI/UX Product design & decision
• Experience in development workflow integrations (e.g CI/CD, Docker, Kube, pods, etc)
• Experience in building REST APIs, server-side architecture
• Decent understanding of Cloud & DevSecOps (e.g ECS ELB, SSM, SQS, Lambda, Kafka etc)

Benefits

• Competitive Salary & Equity
• MacBook Pro
• Flexible Work Timings
• Work With Experienced Team (Ex Amazon, Paytm, Oracle & GSoCers)

Total Experience : 2-6 years Relevant Experience: 2-3+ years

• Execute and manage the company’s brand strategy as well as corresponding brand elements in order to maximize the brand’s equity
• Responsible for the creation and placement of advertising that is in support of the business’s initiatives through media planning, creative development, metrics, market research, and vendor management.
• Drive programs and projects across the various customer touch points to drive customer consideration and trust for our products
• Execute aggressive multi-channel marketing plans to drive customer acquisition and retention
• Take ownership of the brands voice by defining guidelines and best practices across products and platforms
• Work with digital teams to create digital first assets that can help drive acquisition & engagement
• Establish metrics for the purpose of measuring campaign effectiveness against KPI’s.
• The role will report to the Head of Brand marketing

Key skills

• Customer Centricity
• Innovative and creative thought process
• Analytical
• Exposure to Brand Communication and Media Planning
• Prior experience in an internet/digital company, or managing digital first brands is preferred

Industry we can Look at: FMCG/ Consumer Durable/Retail or any B2C

Based Location: Bangalore (work from Office)

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work on a remote cross-functional team where you’ll play a critical role in designing, planning, development, deployment and observing your code in production.   
• Develop high performance, highly scalable and accessible web applications. Our web app is used by over 20 million educators, students and parents worldwide.  
• Meet tight deadlines in a rapid application development environment.  
• Collaborate with Product Management, Design, and Operations teams to create and deliver tested features to production.  
• Collaborate with specialists across web, mobile, and operations to achieve a better user experience for our product.  
• Be able to assess and bring in industry information into your decisions and learn new technologies: AWS is releasing new tools every day, there are new open source libraries to vet and you will be a party to helping us vet and pick the best tool for the job.  
• Be willing to work in any area of the codebase if needed, this can include JavaScript/TypeScript/Node, PHP, Java or other technologies.  
• Help staff, build, and form the culture around a team of 5 engineers, a product manager, designer, QAs and associated supporting roles.

Qualifications include:

• Strong CS fundamentals including familiarity with data structures and especially the asynchronous challenges that face JavaScript developers today.   
• Experience developing in at least 2 server side languages (PHP, node.js, …)  
• Experience developing in at least 1 client side JS framework (ReactJS, Angular, …)  
• Experience testing software in alignment with the Test Pyramid.  
• Experience with datastores, either SQL (MySQL preferred) or NoSQL, and the ability to talk deeply about them.  
• Able to identify the source of complex problems occurring as a result of multiple systems interacting (experience with observability tools such as datadog/newrelic is a plus).   
• Experience working on a team of 5 engineers plus supporting roles (e.g. QA, design, etc), preferably as a Senior Software Engineer.  
• Experience with code review, being able to sign-off on another team member’s code ensuring high quality standards.  
• Be self-sustained even when tackling the highest profile, most difficult work across the organization.  
• Willingness to accept responsibility and be accountable not only for your own work but the work of the team as a whole.  
• Experience working with other people’s code, how to dig into it and make tactical changes with minimal side effects.  
• A solid understanding of how to break down user stories and give estimates that include accessibility and security requirements.  
• Be able to see roadblocks far ahead, across many vectors of risk  
• Be a true team player! Ensuring their knowledge and expertise is shared amongst other team members and even cross-team and be willing to seek out opportunities to mentor teammates.  
• A commitment to learning about anything you don’t know on your own and without much supervision.  
• Superior communications, organization and relationship building skills — you’re going to be working on cross-team efforts, so this is essential.  
• Self-motivation as well as ability and desire to learn new technologies, applications, processes, and environments.  
• A belief that delivering code to production is just one step in the process. Observing and owning the code you wrote goes hand in hand with construction.  
• A desire to take on whatever challenge is most important. This could be tackling something you are familiar with, or it could require a deep dive into a whole new world. The key is having the right attitude.