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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Minimum 4 to 8 years in graphics programming with deep WebGL/OpenGL knowledge

Strong understanding of the full rendering pipeline

Strong TypeScript skills

Should know React.js

Expert in OpenGL Shading Language

Mastery of Physically Based Rendering

Ability to build custom WebGL engines from scratch

Preferred candidates from SAAS or software or IT Service based Startups or Scale up companies only (MNC / Big 4/ consulting firm candidates are not applicable for this role)

NEED TO HAVE

1) 1+ years of work experience on some front end like React.JS, nodejs or Angular.JS

2) HTML, CSS

3) Strong in Javascript concepts

4) Good communication skills

5) Loves to code

GOOD TO HAVE

1) Experience with type script will be a plus

2) Experience with Nest.JS framework will be a plus

3) Strong hold on ES6 principles.

4) Familiar with TDD ( Test Driven Development ) will be a plus.

5) Familiar with working in CI / CD will be a plus

6) Micro-Service architecture knowledge will be an added benefit.

Job Summary:

Seeking a seasoned SQL + ETL Developer with 4+ years of experience in managing large-scale datasets and cloud-based data pipelines. The ideal candidate is hands-on with MySQL, PySpark, AWS Glue, and ETL workflows, with proven expertise in AWS migration and performance optimization.

Key Responsibilities:

• Develop and optimize complex SQL queries and stored procedures to handle large datasets (100+ million records).
• Build and maintain scalable ETL pipelines using AWS Glue and PySpark.
• Work on data migration tasks in AWS environments.
• Monitor and improve database performance; automate key performance indicators and reports.
• Collaborate with cross-functional teams to support data integration and delivery requirements.
• Write shell scripts for automation and manage ETL jobs efficiently.

Required Skills:

• Strong experience with MySQL, complex SQL queries, and stored procedures.
• Hands-on experience with AWS Glue, PySpark, and ETL processes.
• Good understanding of AWS ecosystem and migration strategies.
• Proficiency in shell scripting.
• Strong communication and collaboration skills.

Nice to Have:

• Working knowledge of Python.
• Experience with AWS RDS.

Required Skills & Qualifications

• 5+ years of professional web development experience, with 3+ years focused on Shopify.
• Strong proficiency in Liquid templating language and Shopify’s theme architecture.
• Experience with Shopify APIs (REST & GraphQL) and building private or public apps.
• Strong frontend development skills: HTML5, CSS3 (SCSS), JavaScript (ES6+), and React or Vue.js.
• Deep understanding of Shopify's checkout process, cart mechanics, and store configuration.
• Experience working with Shopify Plus features like checkout.liquid, multi-store setup, and scripts.
• Solid understanding of web performance, accessibility, and SEO best practices.
• Experience with Git, CI/CD pipelines, and Agile development workflows.
• Ability to work independently and lead projects from concept to completion.

Nice to Have

• Experience with Headless Shopify implementations using Hydrogen or Next.js.
• Familiarity with Shopify Functions, custom checkout extensibility, and Shopify’s new App Bridge.
• Prior experience working with international stores, multiple currencies, and languages.
• Understanding of backend systems (Node.js, PHP, or Ruby) for custom app integrations.
• Contributions to the Shopify developer community or open-source projects.

EWar is looking for a Design Lead who can help drive the Design Team at the company. This is a role for a creative individual with excellent aesthetic judgment and willingness to collaborate within a team environment. You'll help not only lead the EWar experience but inspire and elevate the team by producing work that is always raising the bar and taking a user experience first approach to solving problems. Your work will allow our customers to feel delighted every time they use our product.

Responsibilities:

• Lead design projects and contribute to product strategy: visually and linguistically.
• Plan and design memorable user interfaces that are iconic and usable across our iOS, Android, and web platforms.
• Deliver wireframes and prototypes to help people visualize your design ideas.
• Push the bounds of creativity using the latest design techniques and languages.
• Good knowledge of graphic/visual design.
• Work closely with the Engineering team to get crazy ideas to life.

• Penchant for learning and building with new design tools and frameworks.
• No challenge is too big to solve; love thinking about products and am excited to ideate & build all by yourself.

Requirements:

• Proficiency in Sketch (Component system), Adobe XD, Illustrator, or any other tool that helps you churn out a great design.
• Awesome design portfolio.
• People who can solve problems & create engaging experiences.
• If you want things just like you imagined and are obsessed with those small details.
• If you don't stop at the design step but go forward and look after it until it's perfect.
• If you bring new ideas, try many things and bring a fresh perspective.
• People who speak out their minds, but we love thinkers and doers.
• Knowledge of front-end development.
• Anything else that can surprise us.

We are looking for a skilled and experienced front-end developer to join our product team. This role requires you to be a tech-savvy contributor in translating the customer needs and user expectations into interactive web apps. You’ll be an exceptional problem solver and take responsible actions in ensuring the application is optimised both in technology and in delivering the best user experience. If you share our passion to create and define interactive web pages, we are happy to hear from you!

What You'll do-

• Work closely with design, product management, and development teams to create elegant, usable, responsive and interactive interfaces across multiple devices.
• Implement UI development principles to ensure that the product client-side serves at scale.
• Review and optimize usage by monitoring key metrics and rectifying the issues proactively.
• Ensure the technical feasibility of UI/UX designs-Turning UI/UX designs into prototypes, creating awesome interactions from designs, writing reusable content modules, and ensuring the maintainability of the code.
• Build reusable code and libraries for future use
• An ability to perform well in a fast-paced environment and bring in optimal flow for rapidly changing design/ technology.

Technical Requirements-

• At least 1 to 3 years of relevant work experience as a web developer, UI developer, JavaScript expert, or a frontend engineer
• Be familiar with Responsive Web Design, common Web UX patterns and anti-patterns
• Be able to tell good design from bad design
• Be able to write clean, maintainable code which others can work on
• Familiar with UI layouts, SASS, bootstrap, and Material UI
• Experience debugging using popular JavaScript-based tools like Chrome Developer Console
• You have mastery in DOM manipulation (including jQuery) and understand components, CTAs
• Know browser behaviour, performance, compatibility and cross-browser issues
• Proficient understanding of code versioning tools, such as Git,
• You take pride in working on advanced CSS, animations and responsiveness
• You seem to have good architectural & design skills
• Ability to own, end to end responsibility - right from the requirement to release
• Ability to produce bug-free and production-grade code
• Be great at debugging, including identifying page speed and performance bottlenecks, using tools like Chrome Dev Tools, React Dev Tools, etc.
• The skills that we consider - CSS, JavaScript, React, Redux, Node.js

Required Skills

• Javascript, ReactJS, Redux, NodeJS, HTML, CSS

Good to have-

• Knowledge of TDD frameworks mocha, chai, jest etc.
• Understanding of Typescript
• Understanding of ReactJS based frameworks like NextJS, Gatsby, etc.
• Understanding of REST API
• Passionate to create good design and usability

Job Location: Bangalore, Pune, Chennai, Mohali, Gurugram, Panchkula, or Dehradun

The candidate must be available to join within two weeks.

Job Description:

• 5 to 8 years of experience in Developing APIs and RESTful services using Node JS.
• Experience with AWS API Gateway
• Produce high-quality code and experience with security implementations Identifying application security risks and implementing security patches procedures.
• Implement and Improve application logging services
• Work with the product and design teams to understand end-user requirements, formulate definitions of done, and translate that into an effective technical solution.
• Work with the QA Team to develop testing protocols to identify and correct challenges.
• Must have good analytical, debugging, and problem-solving skills.
• Good communication skills.

Job Title: Chief Engineer: Deep Learning Compiler Expert

You will collaborate with experts in machine learning, algorithms and software to lead our effort of deploying machine learning models onto Samsung Mobile AI platform.

In this position, you will contribute, develop and enhance our compiler infrastructure for high-performance by using open-source technology like MLIR, LLVM, TVM and IREE.

Necessary Skills / Attributes:

• 6 to 15 years of experience in the field of compiler design and graph mapping.
• 2+ years hands-on experience with MLIR and/or LLVM.
• Experience with multiple toolchains, compilers, and Instruction Set Architectures.
• Strong knowledge of resource management, scheduling, code generation, and compute graph optimization.
• Strong expertise in writing modern standards (C++17 or newer) C++ production quality code along test-driven development principles.
• Comfortable and experienced in software development life cycle - coding, debugging, optimization, testing, and continuous integration.
• Familiarity with parallelization techniques for ML acceleration.
• Experience working on and contributing to an active compiler toolchain codebase, such as LLVM, MLIR, or Glow.
• Experience in deep learning algorithms and techniques, e.g., convolutional neural networks, recurrent networks, etc.
• Experience of developing in a mainstream machine-learning framework, e.g. PyTorch, Tensorflow or Caffe.
• Experience operating in a fast-moving environment where the workloads evolve at a rapid pace.
• Understanding of the interplay of hardware and software architectures on future algorithms, programming models and applications.
• Experience developing innovative architectures to extend the state of the art in DL performance and efficiency.
• Experience with Hardware and Software Co-design.

M.S. or higher degree, in CS/CE/EE or equivalent with industry or open-source experience.

Work Profile:

• Design, implement and test compiler features and capabilities related to infrastructure and compiler passes.
• Ingest CNN graphs in Pytorch/TF/TFLite/ONNX format and map them to hardware implementations, model data-flows, create resource utilization cost-benefit analysis and estimate silicon performance.
• Develop graph compiler optimizations (operator fusion, layout optimization, etc) that are customized to each of the different ML accelerators in the system.
• Integrate open-source and vendor compiler technology into Samsung ML internal compiler infrastructure.
• Collaborate with Samsung ML acceleration platform engineers to guide the direction of inferencing and provide requirements and feature requests for hardware vendors.
• Closely follow industry and academic developments in the ML compiler domain and provide performance guidelines and standard methodologies for other ML engineers.
• Create and optimize compiler backend to leverage the full hardware potential, efficiently optimizing them using novel approaches.
• Evaluate code performance, debug, diagnose and drive resolution of compiler and cross-disciplinary system issues.
• Contribute to the development of machine-learning libraries, intermediate representations, export formats and analysis tools.
• Communicate and collaborate effectively with cross-functional hardware and software engineering teams.
• Champion engineering and operational excellence, establishing metrics and processes for regular assessment and improvement.

Keywords to source candidates

Senior Developer, Deep Learning, Prediction engine, Machine Learning, Compiler

• Prior experience with one or more of the following:
  1. Enterprise technology teams
  2. Technology consulting
  3. A pre-sales or post-sales role
• Experience working on client facing engagements.
• Engineering experience with strong understanding of software engineering fundamentals and ability to pick up new technology stacks.
• Creative problem-solving skills.
• Ability to think strategically and co-create long term vision for Hasura deployments with enterprise team leads and executives.
• Very good written & spoken communication skills in English.
• For positions in the US: Willingness to travel within the US (and occasionally abroad). All expenses will be covered.

• Prior experience in a developer tools company.
• Experience working with any of the following technologies:
  1. GraphQL
  2. Docker
  3. Kubernetes
  4. Postgres
  5. Frontend frameworks such as React, Angular, Javascript
• Experience with any of the following:
  1. Setting up and maintaining CI/CD pipelines
  2. Setting up and maintaining test suites
  3. Setting up and managing infrastructure
  4. Database admin