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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Required Skillset

·       The candidate should be well-versed in advanced off-page SEO methodologies like link-building, influencer collaboration, guest blogging, and content promotion.

·       Profound knowledge of on-page SEO, such as keyword optimization, meta tags, title improvement, URL structure, user experience, and conversion rate optimization, is necessary.

·       Must have relevant experience in team leadership, workflow organization, and project management.

·       Should be capable of devising, articulating, and implementing successful SEO strategies for enhanced website performance and ranking.

·       Exceptional verbal and written communication aptitude is required for articulate interactions with the team and other stakeholders.

·       Proficiency in MS Office Suite, especially Excel, is a prerequisite for effective data analytics and reporting.

·       Record-keeping ability and advanced skills in data reporting, with a clear understanding of analytics tools like Google Analytics, SEMrush, and Ahrefs, is a must.

·       Should be able to conceptualize innovative solutions for achieving high quality and authoritative link-building.

·       The capability to quickly identify and rectify issues impacting the SEO performance of the website is required.

·      A proven track record in SEO showcasing improved SEO performance is crucial.

Job Description

·       Guide the SEO team in applying best SEO practices to all online content.

·       Oversee and manage SEO team's workflow to ensure deadlines and targets are achieved.

·       Formulate effective on-page and off-page SEO strategies.

·       Undertake keyword research for improving organic SEO rankings.

·       Analyze SEO statistics, including traffic, ranking, clicks, and bounce rates.

·       Establish systems and standards for optimizing all content for SEO.

·       Design strategies and action plans for building high-quality, authoritative backlinks to our website.

·       Monitor and assess search results and performance across major search channels.

·       Execute data analysis to inform SEO strategy and provide enhancements.

·       Regularly track and report on KPIs using tools like Google Analytics, SEMRush, and Ahrefs.

·       Present detailed reports and insights to the team and stakeholders.

·       Communicate SEO strategies and results to the team, clients and stakeholders in a clear, precise manner.

·       Work in collaboration with other departments, such as content, design, and development, to manage SEO strategy.

• Integration of client-side elements developed by a frontend developers with server side logic
• Building reusable code and libraries for future use
• Test and debug programs
• Coordinate with other team members to understand user requirements and provide technical solutions

Skills and Competencies:

• Proficient knowledge of Python with a backend server framework like Flask or Django
• Understanding accessibility and security compliance from the Business statement & implement them accordingly
• Building API endpoints - Project structuring, build reusable components, etc
• Integration of multiple data sources and databases into the application code
• Creating database schemas that represent and support the business use case
• Experience with building the infrastructure for serving the front-end app and assets would be a value-add
• Experience with scripting for task automation and data analysis
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML, and CSS would be a value-add
• Professional, precise communication skills

Qualification and Experience:

• B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
• At least 2 years of experience in Backend Development
• Proficient knowledge of Python or any other back-end programming language
• Demonstrated experience with Object Oriented design and development
• Experience in working with MongoDB or other NoSQL databases would be a value-add
• Knowledge of Microservices, Dockers, Kubernetes
• Exposure to Google Cloud Platform and/or Amazon Web Services

Digital Marketing Intern

0-2 Years experience

Job Location: Bangalore

Degree in Marketing/Communications/Public Relations/Journalism

Description:

Are you a digitally savvy individual with a passion for marketing and design? Join our team as a Digital Marketing Intern and play a vital role in helping us enhance our online presence, promote our UI/UX design projects, and engage with our audience. This internship will provide you with hands-on experience in digital marketing within a creative design studio.

Role & Responsibilities:

• Collaborate with the marketing team to develop content that aligns with our design studio’s branding and messaging
• Assist in creating email marketing campaigns, including designing email templates and writing compelling copy
• Monitor email campaign performance, analyze results, and suggest improvements
• Support SEO efforts by conducting keyword research and optimizing website content
• Assist in improving website performance and user experience (UX) to drive organic traffic
• Utilize analytics tools to track and analyze digital marketing performance, including website traffic, social media engagement, and email open rates
• Generate regular reports and provide insights to optimize marketing strategies
• Collaborate with the marketing team to plan and execute digital marketing campaigns, promotions, and events
• Assist in managing online advertising efforts, if applicable
• Stay updated on digital marketing trends, industry news, and best practices
• Share insights with the team to adapt strategies accordingly

Must have Skills:

• Strong written and verbal communication skills
• Detail-oriented with critical thinking skills
• Understanding of SEO techniques and best practices
• Familiarity with major social media platforms (Linkedin, Facebook, Twitter, YouTube, etc.)
• WordPress basics are very important
• Keyword research experience is a must-have
• Basic knowledge of website analytics tools (e.g., Google Analytics) is a must-have

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• 16+ years of experience in designing and developing technology solutions using a variety of platforms, languages, and tools, with at least 5+ years of software architecture experience
• Strong background into Devops, Azure, Java, .NET, all mobile, web and backend solutions
• Ability to think breakthroughs by leveraging new age technologies and a deep understanding of the client’s business and the industry they operate in 
• Ability to lead by example by picking up coding of complex functionalities when required
• Strong understanding of technology and the ability to deep dive into a technology problem
• Ability to influence key client stakeholders on their technology and operations strategy
• Vast experience in owning delivery of complex technology solutions for global clients
• Ability to multitask and own multiple technology tracks simultaneously in a globally distributed delivery setup
• Experience in creating cutting edge technology solution by collaborating with other world class technologists 
• Balanced approach that aligns technology-based solutions with customer needs
• Visible thought leadership through technology blogs, whitepapers, presentations etc. 
• Fluent verbal and written language skills and ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication

RESPONSIBILITIES:

• Owning the technology health of the project / account on all key metrics 
• Ensuring projects / accounts meet technical standards of governance, technology standards and best practices
• Owning the long term as well as the short-term technology strategy of your project / account
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings  
• Conceptualizing and owning the technical architecture and design of the projects you are influencing
• Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership and breakthrough solutions for our clients.
• Running workshops internally and with customers on technology and business topics to create new solution areas and use cases
• Communicating and driving adoption of organizational technology initiatives in your account
• Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
• If you are aligned with a Center of Excellence (CoE) or practice –
• Defining the vision for the practice/CoE, creating plan/budget for the practice

• Create and lead innovative programs, software, and analytics that drive improvements to the availability, scalability, efficiency, and latency of the application
• Work with Directors to define and execute technical strategy and arbitrate technical processes and decisions.
• Work with development teams to guide future technology choices and foster cross-team collaboration
• Work across all teams to help define and clarify requirements, explore technical feasibility, and help define product directions and plans.
• Work closely with product & engineering leaders and tech leads to turn requirements into actionable plans that teams can understand.
• Define, Refine & Develop POCs in quick turnaround time and demonstrate the same to all stakeholders effortlessly
• Embed with teams from time to time to write code, provide technical guidance, etc.
• Very deep knowledge of the entire tech stack. Excellent understanding of the entire SDLC.
• Provides a multiplier effect in getting stuff done.
• Acts as SME for the team or product area within the Engineering organization and for cross-functional organizations as well.
• Teaches others why new features are important. Good understanding of customer use cases.

• A Bachelor's degree in any technical discipline
• Minimum 5 years of experience administering AEM applications
• Build management using Bamboo/Jenkins or relevant tech
• Configuration and Release management
• Design and build enablement
• Good communication skills