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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers. 
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 2+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies.
• Good communication skills especially with Enterprise customers from around the globe are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

This is a full-time on-site role for a Full Stack Developer, located in Bengaluru. The Back End Developer will be responsible for designing, developing, and maintaining the server-side of web & app applications. 

Position Overview:

We are looking for an energetic and results-driven Business Development Executive to join our Sales team. The ideal candidate will be responsible for identifying potential clients, promoting our financial solutions, and building long-term business relationships.

This role involves a balanced mix of field and office-based activities (50% each).

Key Responsibilities:

• Identify and generate leads through field visits, networking, and online channels.
• Meet potential clients to present and promote VTAMINM’s financial services such as Business Loans, Debt Solutions, and Investment Offerings.
• Build and maintain strong client relationships to ensure repeat business and referrals.
• Develop and execute strategies to achieve monthly and quarterly sales targets.
• Coordinate with internal teams for proposal preparation, documentation, and client onboarding.
• Conduct market research to identify business opportunities and competitive trends.
• Maintain accurate records of sales activities and client interactions in CRM tools.
• Represent the company in client meetings, business events, and industry forums.

Requirements & Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or Finance (BBA/MBA preferred).
• 1–3 years of experience in Sales or Business Development, preferably in financial services or related sectors.
• Excellent communication, negotiation, and presentation skills.
• Strong client relationship management and networking abilities.
• Proactive attitude with a results-oriented mindset.
• Comfortable working in a hybrid role (field + office).
• Proficiency in MS Office.

We are looking for a skilled Java Developer with hands-on experience in Java, Spring Boot, and Microservices architecture to join our dynamic development team. The ideal candidate will be responsible for designing, developing, and maintaining high-performance, scalable applications that meet the needs of modern enterprise systems.

Key Responsibilities:

💠Design, develop, test, and deploy Java-based applications using Spring Boot and Microservices.

💠Collaborate with product managers, architects, and cross-functional teams to understand requirements and deliver solutions.

💠Build and maintain RESTful APIs for various business functionalities.

💠Participate in code reviews, debugging, and performance tuning.

💠Ensure best practices in code quality, security, and software development lifecycle (SDLC).

💠Maintain and improve existing systems and troubleshoot issues as needed.

💠Implement and manage containerized applications (e.g., using Docker, Kubernetes) where applicable.

💠Integrate third-party APIs and work with database systems (SQL and/or NoSQL).

💠Monitor and maintain application performance and scalability.

Required Skills & Qualifications:

💠Bachelors/Masters degree in Computer Science, Engineering, or related field.

💠Strong proficiency with Spring Boot and the broader Spring Framework.

💠Proven experience in building and deploying Microservices.

💠Knowledge of RESTful web services and API design.

💠Experience with databases like MySQL, PostgreSQL, or MongoDB.

💠Familiarity with CI/CD tools (e.g., Jenkins, GitLab CI) and version control systems like Git.

💠Understanding of containerization tools (Docker, Kubernetes is a plus).

💠Strong problem-solving and communication skills.

Job Title

Business Development Manager – Corporate Sales

Basic Qualification

Graduation

Department

Client Servicing

Sub Department

Location

BANGALORE

Experience

6 to 10 Years

Job Summary

The Business Development Manager – Corporate Sales plays a key role in acquiring new business, generating revenue, and retaining clients in coordination with the underwriting and claims teams. This role involves building strong client relationships, cross-selling insurance products, managing a motivated team, and ensuring operational efficiency through MIS reporting and compliance adherence. The AGM must also maintain insurer relationships and oversee smooth policy renewals and changes.

1.      Client Prospecting and Acquisition:

·        Introduce to potential clients and arrange meetings with key decision-makers

·        Conduct in-depth discussions to understand client needs and insurance requirements

·        Coordinate with clients to generate RFQs (Request for Quotations) across different insurance lines

·        Facilitate client onboarding by obtaining required data and engaging with the underwriting team to close deals.

2.      Revenue Generation and Cross-Selling

·        Coordinate with the underwriting team to earn maximum revenue from each deal, ensuring profitability at the individual, zone, and organizational levels

·        Generate GWP across different insurance segments such as health, life, liability, and property insurance

·        Identify opportunities to offer additional insurance products to existing clients to increase business

·        Maintain the expense ratio target for the individual, team, and organization through efficient deal management.

3.      Relationship Management

·        Build and maintain strong relationships with clients throughout the insurance program duration to ensure satisfaction

·        Collaborate with servicing and claims teams to offer a seamless client experience, ensuring high retention rates

·        Proactively engage with clients to facilitate policy renewals and amendments as required

·        Act as a liaison between clients and insurers to resolve any service issues or policy discrepancies.

4.      Team Management and Development

·        Encourage the team to actively engage with clients and generate new business opportunities through policy changes and renewals

·        Involve team members in client interactions, insurer negotiations, and coordination with TPAs to boost their confidence and skills

·        Monitor team performance and align individual goals with organizational objectives to achieve business targets

5.      Corporate Visits and External Liaison

·        Regular visits to client offices to strengthen relationships and identify new opportunities

·        Maintain relationships with insurers to facilitate smoother underwriting and claims processes

·        Engage with TPAs for quick resolutions and enhanced client service.

6.      Daily MIS and Reporting

·        Ensure accurate and timely preparation of daily MIS reports to track business progress

·        Share insights with management to support decision-making and business strategy.

7.      Compliance and Process Management

·        Ensure all business operations comply with IRDAI regulations and organizational policies

·        Identify areas for improvement in client servicing processes to increase efficiency and client satisfaction.

  Additional Information

Company Industry:

Insurance Broking

Employment Status:

Full Time

Employment Type:

Regular

Number of Vacancies:

1

Working Days:

Monday – Saturday

Office Timings:

10:00 AM to 06:30 PM

Skills:

· Insurance Product Knowledge

· Client Relationship Management

· Team Management and Leadership

· Negotiation Skills

· Communication skills

· Regulatory Compliance Knowledge

· TPA Coordination Experience

· Project Management Skills

· Networking Skills

· Financial Acumen

· Problem Solving skills

• Design and develop high-volume, low-latency applications for mission-critical systems and deliver high-availability and performance
• Create well-designed, testable, efficient code
• Participate in all phases of the development life-cycle
• Assist in the preparation and production of releases of software components
• Ensure designs are in compliance with specifications
• Investigate alternatives and technologies and present them for architectural review, in order to support continuous improvement
  
  

Requirements:

• 0.5 - 2 years of experience working with mobile development
• Min. 1-year experience in Flutter Development
• Deployed at least 1 app
• Have experience with Flutter for both iOS and Android.
• Familiarity with RESTful APIs, GraphQL APIs
• A degree is not a constraint
  
  

About Company

• Vision : Bikayi helps small to medium sized businesses go online and scale their businesses. Bikayi merchants are selling various things from groceries to apparels and electronic items.
• Scale : We are very close to grossing a GMV of 1B dollars on an annual basis. Probably one of your neighbourhood shops is using Bikayi to sell online.
• Fuel : Monetizing the product from early days we have a solid business model and our revenue numbers are growing at a healthy pace. Apart from this we are funded by top investors in the world like Sequoia capital and Ycombinator.
• People : We have a culture which gives you a lot of challenges to solve and at the same time get high rewards.

Fun facts

• 42,59,407 Indians started their online selling journey with Bikayi this year, That is greater than the combined population of Maldives and Monaco
• We witnessed a GMV growth of 5400% and revenue growth of 1100% last year.
• Band Chainsmokers have also invested in Bikayi 🎵

Responsibilities

• Guide the team : Help the junior engineers to unblock them and guide them on best design practices. Help in code reviewing on a regular basis.
• Responsible for code delivery : Pushing deploys on a constant basis. When working in a growth stage company, this part can be challenging as the speed of requirements is high. You will need to make sure you are able to push code on a regular basis.
• Design & Architecture : You need to have technical expertise in the company's tech stack and in general the frontend or backend infrastructures.
• Prepare thorough technical documentation which can be used as a reference by other engineers.
• Own your product : You will be responsible for the success / failure of your team and the product. You will need to work with cross functional teams, understand their requirements and make sure that everybody is on the same page.

Requirements

• Past experience of working for tier 1 / vc funded companies.
• 3+ years of commercial work experience in the relevant domains.
• Continuous past experience of delivering products at a steady pace.
• Experience in the following would be preferred.
• Node Js for Backend Engineers
• React Js for Frontend Engineers

Company Perks

• Macbook
• Flexible hours
• Book reading / personal development stipend
• ESOP pool also available
• Health insurance benefits
• Fully stacked snack kitchen and gaming room
• Free front row tickets to The Chainsmokers concerts in India \m/

NOTE - SALARY IS NEGOTIABLE 

• Company Profile - https://drive.google.com/file/d/1FYi4TuTx2_Kx-mWrOCNiaLK5JtWlJI-5/view?usp=sharing

• Demonstrable experience as a Robotic Process Automation Developer using Robotic
  technologies, particularly with UiPath.
• Act as a Subject Matter Expert with Robotic Process Automation Development and
  technologies, especially around UiPath.
• Should have Advanced Developer certification from UiPath.
• Strong Customer-facing experience.
• Command on UiPath RE Framework.
• Strong Software Development Skills in Automation Software.
• Experience in working with .NET Framework and customization.