Content Writer

Responsibilities:

●        Technical Leadership:                                                                                                     

○        Architect and design complex software systems

○        Lead the development team in implementing software solutions

○        Ensure adherence to coding standards and best practices

○        Conduct code reviews and provide constructive feedback

○        Troubleshoot and resolve technical issues

●        Project Management:                                                                                                       

○        Collaborate with project managers to define project scope and requirements

○        Estimate project timelines and resource needs

○        Track project progress and ensure timely delivery

○        Manage risks and identify mitigation strategies

●        Team Development:                                                                                                         

○        Mentor and coach junior developers

○        Foster a collaborative and supportive team environment

○        Conduct performance evaluations and provide feedback

○        Identify training and development opportunities for team members

●        Innovation:                                                                                                                          

○        Stay abreast of emerging technologies and industry trends

○        Evaluate and recommend new technologies for adoption

○        Encourage experimentation and innovation within the team

Qualifications                                                                                                                                 

●        Experience:                                                                                                                        

○        12+ years of experience in software development

○        4+ years of experience in a leadership role

○        Proven track record of delivering successful software projects

●        Skills:                                                                                                                                    

○        Strong proficiency in C# programming languages

○        Good knowledge on Java for reporting

○        Strong on SQL - Microsoft azure

○        Expertise in software development methodologies (e.g., Agile, Scrum)

○        Excellent problem-solving and analytical skills

○        Strong communication and interpersonal skills

○        Ability to work independently and as part of a team

Key Responsibilities:

- Plan and execute offline marketing campaigns.

- Organize events, promotions, and partnerships.

- Create marketing materials for brands

- Track and report campaign performance.

- Manage budgets for marketing activities.

- Client relationship management

Requirements:

- Bachelor’s degree 

- Strong communication and organizational skills.

- Ability to manage multiple tasks.

Benefits:

- Competitive pay

- Health insurance

- Opportunities to learn and grow

• Inbound/Outbound Calls II Good Communication
• Inform Customers about the Company's Products/Services and Offers
• Manage Inbound/ Outbound Customer calls in a Timely Manner
• Generate Leads That Develop Into New Customers
• Identify Customer's Needs and Convince the Customer to Buy the Product/Service
• Gain Comprehensive Product/Service Knowledge and Clarify Information Wherever Required

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background

About the Role

The Dremio India team owns the development of the cloud infrastructure and services that power Dremio's Data Lake Engine. With focus on query performance optimization, supporting modern table formats like Iceberg, Deltalake and Nessie, this team provides endless opportunities to to define the products for next generation of data analytics.

In this role, you will get opportunities to impact high performance system software and scalable SaaS services through application of continuous performance management. You will plan, design,  automate, execute the runs followed by deep analysis and identification of key performance fixes in collaboration with developers. Open and flexible work culture combined with providing employees ownership of the work they do will help you develop as a leader. The inclusive culture of the company will provide you a platform to bring fresh ideas and innovate. 

Responsibilities

• Deliver end to end performance testing independently using agile methodologies
• Prepare performance test plans, load simulators and test harnesses to thoroughly test the products against the approved specifications
• Translate deep insight of architecture, product & usage into an enhanced automated performance measurement & evaluation framework to support continuous performance management.
• Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
• Collaborate with other engineering and customer success functions to simulate customer data and usage patterns, workloads to execute performance runs, identify and  fix customer issues and make sure that customers get highly performant, optimized and scalable Dremio experience 
• Analyze performance bottlenecks, root cause issues, file defects, follow up with developers, documentation and other teams on the resolution.
• Publish performance benchmark report based on test runs in accordance with industry standards
• Regularly communicate leadership team with an assessment of the performance, scalability, reliability, and robustness of products before they are exposed to customers
• Analyze and debug performance issues in customer environments.
• Understand and reason about concurrency and parallelization to deliver scalability and performance in a multithreaded and distributed environment.
• Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation

Basic Requirements

• B.Tech/M.Tech/Equivalent in Computer Science or a related technical field 
• 8+ years of performance automation engineering experience on large scale distributed systems
• Proficiency in any of Java/C++/Python/Go and automation frameworks
• Hands on experience in integration performance automation using CI/CD tools like Jenkins
• Experience in planning and executing performance engineering tasks to completion and taking ownership of performance epics during a set of sprints.
• Experience in designing, implementing, executing and analyzing automated performance tests for complex, production system software.
• Experience in analyzing performance bottlenecks in system, performing root cause analysis, and following issue resolution workflow to tune the system to provide optimized performance
• Ability to derive meaningful insights from the collected performance data, articulate performance findings effectively with senior team members to evaluate design choices.
• Experience with database systems internals, query optimization, understanding and tuning query access plans, and query execution instrumentation.
• Hands on experience of working projects on AWS, Azure and Google Cloud Platform 
• Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
• Ability to create reusable components to automate repeatable, manual activities
• Ability to write technical reports and summary and present to leadership team
• Passion for learning and delivering using latest technologies
• Excellent communication skills and affinity for collaboration and teamwork
• Passion and ability to work in a fast paced and agile development environment.

Preferred Qualification 

• Hands on experience of multi-threaded and asynchronous programming models
• Hands on experience  in query processing or optimization, distributed systems, concurrency control, data replication, code generation, networking, storage systems