Content Writer

Qualification: Bachelor’s (BE/B.Tech) or other

Position: Subject Matter Expert (HR)

Experience: 4 years – 7 years

Location: Indore

Roles & Responsibilities:-

 Provide first-line support to clients via telephone/email/tickets according to decide by the

company.

 Troubleshooting and resolving IT issues in a timely manner.

 Answering customer questions.

 Receive, Review and Manage client data in the software.

 Facilitate valuable and clear verbal and written communication with clients.

 Coordinate with internal teams to identify & resolve issues as well as opportunities for

improvement of system and services.

 Provide strategic guidance to client personnel on various modules of ERP.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionise their customer experience endeavours. 

Position Description: We're seeking a proactive individual to spearhead lead generation and client engagement efforts. The role entails identifying and connecting with key decision-makers to showcase how our product addresses their business needs.

Key Responsibilities:

- Address client engagement and retention challenges using our solutions.

- Utilize diverse channels including phone, email, research, and social media to generate new business.

- Identify and pursue potential buyers, both domestically and internationally.

- Determine budget and timeline by understanding key buying influencers.

- Foster prospect relationships through effective communication and follow-ups.

- Collaborate with Business Development Managers to expand the sales pipeline and meet revenue goals.

- Work with the Marketing team to drive inbound leads.

- Manage CRM data for accuracy and documentation.

- Prepare and analyze sales pipeline reports for effective tracking.

Requirements

- Education: Bachelor's degree in Business, Marketing, or related field.

- Experience: Proven sales or business development experience, preferably in B2B SaaS.

- Communication Skills: Excellent verbal and written communication to engage potential clients.

- Research Skills: Ability to identify prospects through various channels.

- Customer Focus: Understanding of customer needs to position our solutions effectively.

- Initiative: Proactive approach to lead follow-up and new business opportunities.

- Analytical Skills: Proficiency in preparing and analyzing sales reports.

Benefits

- Medical Coverage: Comprehensive healthcare for you and your family.

- Dynamic Work Environment: Thrive in an innovative workplace with growth opportunities.

- Learning and Upskilling: Access to professional development resources.

- Collaborative Culture: Join a team that values communication and teamwork.

About Client Launched in 1993, Client's brand, focused on providing high-quality herbal powders for beauty care. With a commitment to purity, their products contain only natural ingredients without fillers or preservatives. Recognizing the demand for safe and differentiated products in the growing Indian personal care market, they expanded their product range. In 2012, a strategic investor joined, leading to further expansion and enhanced product quality. Today, the brand boasts 36 products across 10 categories, marrying Ayurvedic principles with natural ingredients, offering outstanding products globally through various channels.

 Job Description:

• Develop and oversee performance marketing strategy
• Manage Ad campaigns on Facebook, Google & Marketplaces
• Create engaging content for digital platforms
• Conduct regular CRO audits and execute A/B tests
• Implement user testing for enhanced conversion rates
• Review and optimize advertising campaigns for planned ROAS/ACOS
• Identify and optimize performance marketing channels
• Manage Analytics for campaign tracking
• Troubleshoot campaign-related issues
• Stay updated on industry trends and emerging technologies

Requirements

• 3-4 years of proven Performance Marketing experience
• Bachelor's degree in Marketing, Business, or related field
• In-depth knowledge of digital marketing channels and analytics
• Strong creative skills with attention to detail
• Data-driven mindset and analytical abilities

Responsibilities:

• Work with our dynamic team on different projects (products & services) to build high quality mobile application
• Designing and building native mobile applications for Apple’s iOS platform 
• Collaborating with the design team to define app features
• Work on bug fixing and improving application performance
• Publishing application on App Store
• Debug and optimize code for performance and scalability
• Designing and implementing application updates. Turn feedback into custom solutions for client needs
• Create and maintain the technical documentation
• Collaborate with a team to define, design, and ship new features
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency
• Stay up-to-date with the latest iOS technologies and advancements

Skills:

• Strong Knowledge & understanding about SWIFT and Objective C
• Strong Knowledge & understanding of executing projects in Xcode, OOPs concept
• Ability to write clean, maintainable and efficient code
• Familiar working with RESTful APIs, third party libraries and API, cloud message APIs and push notifications
• At least have published and managed 1 app in Appstore
• Knowledge and understanding in Dependency injection tool like dagger or similar
• Knowledge of Hybrid app development platforms will be preferred

Characteristics:

• Good communication skills across all platforms
• Creative mind-set – and the ability to approach a problem creatively
• Highly organized with the ability to work independently in a fast paced team environment
• Ability to work in a team in a transparent and entrepreneurial culture. 
• Self-motivated with initiative to reach challenging targets
• Exceptional attention to detail
• Positivity, focus and a winning mentality allied with kindness
• Curiosity, energy, creativity, and bravery with a strong desire to help to build the o2h culture

• Degree in Computer Science (BS/MS), related technical field or equivalent practical experience
• 8+ years of industry experience in product development
• Experience in coaching and mentoring team members
• Must own a specific component of the product. Gathering requirements by working with product management. Working closely with development managers in defining external product interfaces
• Must have excellent written and verbal communication skills. Must articulate various design approaches and design decisions clearly - within the team and across the teams.
• Must work with QA engineers to devise proper test constructs - unit testing and integration tests.