5+ Active learning Jobs in India

Customer Support Specialist – Remote (India)

About KrispCall

KrispCall is a modern cloud telephony platform that helps businesses manage calls, support teams, and stay connected in one place.

The Role

We’re hiring a customer support specialist in India. You’ll be the first point of contact for our users, solving issues quickly and making their experience smooth. You’ll work closely with product, engineering, and success teams to improve the platform.

Fully remote. Open to candidates across India.

What You’ll Do

• Provide fast, clear support via chat, email, and video.
• Troubleshoot VoIP, integrations, and app/account issues.
• Help onboard new users.
• Document common issues and suggest improvements.
• Share feedback with product and engineering teams.

Requirements

Must-Have

• 1+ year in technical support, SaaS, or helpdesk.
• Basic understanding of VoIP or cloud-based tools.
• Strong English (written & verbal).
• Good problem-solving skills, reliable computer + internet.

Nice-to-Have

• Experience with HubSpot, Zendesk, Intercom, or similar.
• Remote work experience in startups.
• Basic knowledge of APIs, networking, or dev tools.

Why Join Us

1. 100% remote; work from anywhere in India.
2. Clear growth opportunities and career progression.
3. Collaborative, supportive, and inclusive culture.

Apply Now

If you’re driven to help users and grow with a global startup, we’d love to hear from you.

About the Role

We are seeking a motivated and customer-focused Account Success Manager to join our remote team in India. This role professional will be responsible for managing client/partner accounts, ensuring their satisfaction, and driving revenue through upselling, cross-selling, and renewals. You will be responsible for onboarding clients/partners, managing relationships, monitoring usage, and delivering value that aligns with the client’s/partner’s goals. You will act as a trusted advisor and growth partner to your assigned accounts.

Key Responsibilities

1. Client Onboarding: Guide new clients through a smooth onboarding process and ensure they understand how to effectively use our services.
2. Relationship Management: Serve as the primary point of contact for assigned clients and maintain strong, trust-based relationships.
3. Retention & Engagement: Regularly engage clients to understand their goals, usage patterns, and challenges, proactively offering solutions to increase satisfaction.
4. Performance Monitoring: Track client performance, usage metrics, and deliver insights to help them maximize value.
5. Issue Resolution: Coordinate with internal teams to resolve client issues quickly and effectively.
6. Upsell & Renewal Support: Identify growth opportunities and support upsell/renewal efforts in collaboration with the Sales team.
7. Feedback Loop: Collect and relay client feedback to improve product/service delivery and inform business decisions.

 Qualifications and Skills

• Bachelor’s degree in Business, Marketing, or a related field
• 1+ years of experience in account management, sales, or customer success, preferably in a B2B SaaS or service-based industry
• Proven ability to meet or exceed sales targets while maintaining strong client relationships
• Excellent communication (English – verbal & written), negotiation, and interpersonal skills
• Tech-savvy with experience using CRM or account management tools along with productivity apps.
• Self-driven, organized, and comfortable working remotely with minimal supervision.
• Problem-solving mindset with a customer-first attitude
• Ability to manage multiple clients and priorities effectively

Preferred Skills

• Experience working with international clients or managing remote client relationships.
• Familiarity with contract renewals, pricing models, or basic account financials
• Exposure to digital services, SaaS platforms
• Fluency in speaking Hindi or other regional languages of India.

What We Offer

• Flexible remote work setup
• Competitive salary and performance-based incentives
• Opportunity to work with a dynamic, growth-focused team
• Learning and development opportunities

Responsible for disposal of trash, waste, and other disposable material. Monitoring the use of equipment and supplies within the office. Dealing with queries or requests from the visitors and employees. Coordinating the maintenance and repair of office equipment.

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.