Customer Support

We are looking for Receptionist/ Customer care cum Business Development Executive for our E commerce business. This is remote job which can be done from home.

Position Summary

We are seeking highly motivated and customer-oriented professionals for the role of Customer Support Executive for an International Voice and Non-Voice Process. The ideal candidate will have excellent communication skills, a problem-solving mindset, and a passion for delivering a top-tier customer experience.

Key Responsibilities

• Manage customer interactions via phone, email, or chat in a professional and timely manner.
• Resolve customer queries, issues, or complaints with accuracy and empathy.
• Maintain detailed records of customer interactions in the system.
• Collaborate with internal teams for escalations and resolution follow-ups.
• Uphold service quality standards and contribute to continuous improvement.

Qualifications & Requirements

• Education: 12th Pass, Diploma, Graduate, or Postgraduate
• Experience: Freshers and experienced professionals (up to 3 years) are encouraged to apply

Skills:

• Excellent verbal and written communication in English
• Strong interpersonal and problem-solving skills
• Basic computer proficiency (MS Office, typing skills)
• Ability to work in a fast-paced, team-oriented environment
• Willingness to work in rotational shifts (including night shifts)

Perks & Benefits

• Competitive salary with performance-based incentives
• Night shift allowances and cab facility
• One-time complimentary meal during shifts
• Opportunities for internal growth and role advancement
• Exposure to international client processes and professional development

About the Role

We are seeking a detail-oriented, proactive, and reliable Trainee Executive to join our operations team(for Australian client). This role is critical in ensuring the smooth delivery of our services through effective client communication, resource scheduling, and administrative excellence.

 Key Responsibilities

- Client Communication: Manage all client interactions via email and phone calls. Respond promptly to inquiries, provide regular updates, resolve issues professionally, and maintain strong client relationships.

- Roster Management: Develop, update, and maintain security officer rosters and schedules. Coordinate shift allocations, handle changes/swaps, and ensure adequate staffing coverage at all client sites.

- CRM Management: Maintain accurate and up-to-date client and operational records in the CRM system. Generate reports, track service delivery, and support data-driven decision making.

- Compliance Management: Ensure all operations comply with Australian security industry regulations, licensing requirements, company policies, and client-specific standards. Assist with audits, documentation, and corrective actions.

- Timesheet Management: Process, review, and approve employee timesheets. Verify accuracy, resolve discrepancies, and support timely payroll processing.

- Additional responsibilities may include operational reporting, identifying process improvements, and collaborating with field teams, management, and other departments.

 Requirement

- Experience: 0 months–1 years of experience.

 Skills :

- Excellent verbal and written communication skills.

- Strong organisational and multitasking abilities with high attention to detail.

- Proficiency in Microsoft, Google Workspace, and CRM systems.