Customer Support

Title : Scrum Master

Locations: Gachibowli, Hyderabad, Chennai, Bangalore and Delhi (Remote).

Job Type: Fulltime

Job description:

• Ownership and accountability of establishing agile values, methods, principles, and practices for the delivery of projects and products.
• A building of a self-organized team and Facilitate agile ceremonies, e.g., product backlog refinement, preplanning, planning, daily standups, sprint reviews, retrospectives.
• Conflict’s resolution.
• Facilitates daily stand-up, iteration planning, sprint review, and iteration retrospective
• Manage the engineering development projects and facilitates sprint releases
• Create or analyze business requirements documents and project timelines
• Guides team in time estimating practices and facilitates team estimates
• Drive team iteration execution, communicates with management and stakeholders, protects
• the team from uncontrolled injection of work (changes are evaluated/intentional)
• Manage project conflicts, challenges and dynamic business requirements to keep operations
• running at a high performance
• Work with the team leads to resolve people problems and project roadblocks
• Able to do post mortem and root cause analysis to help teams continuously improve their
• practices to ensure maximum productivity
• Leads team effort in relentless improvement, define and implement improvement stories to
• increase the velocity and quality of the program
• Implement and support principles, rules and processes
• Enables the exploration of different agile approaches and Configure and maintain an agile project management tool (Scrum Desk, JIRA, etc.).
• Manage stakeholders and vendors interfaces as required for the product.
• Maintain team data in project management software (i.e. JIRA, Manuscript, etc.) to support estimates and execution
• Challenging and improving the operation of the team, improving their performance and capabilities.
• Collaborate closely with Product Owner to prepare and clarify the product backlog.

• BS level technical degree or equivalent professional
• Skills to represent AWS ProServe well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
• Demonstrated ability to think strategically about business, product, and technical challenges
• ·Highly technical and analytical, possessing 15 or more years of IT implementation experience
• ·Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
• Hands on experience in infrastructure implementation
• Automation skills python, powershell knowledgeand cloud formation template
•  
• Strong experience in Architecture, designing and migrating applications on the AWS platform
• Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
• Experience working with customers, partners or third-party developers
• Strong verbal and written communications skills and ability to lead effectively across organizations

• Building relationships with key stakeholders, regularly engaging them, pitching, selling and creating projects and revenue growth as per targets.
• Taking complete ownership of the annual, quarterly and monthly sales targets in the social sector and then driving the action plan to achieve it
• Planning and achieving revenue targets on every product line, always sensing the market response for products and accordingly sharing inputs for product enhancement
• Searching, pitching and closing immediate sales opportunities in CSR, NGOs, Govt Projects and Schools
• Identifying key personnel in CSR, Foundations, NGOs, State Government Department, building leads, connecting with them, building relationships, understanding their vision and needs, and finding the right connection to share about the company's work, solutions, how it aligns with their vision
• Tracking government tenders, reaching out to all the State Education Department and building an active presence of the company and the products.
• Understanding tender requirements, discussing with the management team on how the company can participate, preparing documents and driving the next steps
• Sustaining relationships with the existing partners and new partners and planning ways to regularly engage them
• Creating project proposals, concept notes and sales collaterals where required
• Working with the company's Digital Sales person to follow up on relevant leads and closing them and integrating/managing/drafting the efforts being made towards inbound lead generation.
• Setting up the best suited approach for sales conversion for each product line
• Working with the company's marketing team to share thoughts and ideas around brand building, which will enable the company to attract more relevant leads
• Active and regular lead building on linkedin, facebook, and other relevant digital channels.
• Planning, executing and following up on email campaigns, newsletters and mailing/ communication strategies to connect with key stakeholders, building relationships and achieving sales.
• Working closely with the rest of the team to ensure that the team is delivering overall superior products and solutions to users/ customers.

• An undistracted mind, an aspiration for continued learning and holistic growth in life, humility to learn and self confidence to learn and do anything
• Minimum 2 years of proven & relevant sales experience in the social sector, CSR or Government (2 to 4 years). Candidates with experience of Govt tenders, Project Sales, fundraising and business development specifically in Education, technology, or related fields will be preferred
• Achieved proven annual revenue targets at least between 1 to 4 Crores
• Aggressively growth oriented - both professional and personal. Must be entrepreneurial & dynamic in sales approach but rooted in principles & trust (minimal lies or half truth based trust building strategies, only when needed to handle situations)
• Excellent communication and storytelling skills in English - both written and oral, Excellent email, video chat and video demo capabilities for best of sales over digital means.
• Should have a sincere urge to solve large scale learning problems in Govt Schools and NGOs and empower them with best suited and easy to use digital solutions. This is crucial and non negotiable if you do not have this urge in you then you cannot do justice to this role and won’t enjoy it
• Should be dynamic in trying every possible sales strategy to gain the trust of the customer, partner, NGO, govt officials and users. 
• Should have a track record of engaging with and establishing long term relationships with multiple stakeholders as mentioned above.
• Should have very high credibility, trustworthiness, consultative skills and ability to articulate and pitch best value solutions to genuinely solve long pending problems and issues of digital learning reach to last mile rural students and govt schools
• Should have a deep research and creative thinking mindset, to try smart ways of selling and also ensuring that our solutions reach every corner of rural India

Job Qualifications and Requirements