Customer Support

Full Stack Engineers 

Location: Chennai 

Experience: 3+ Years 

Required Skills: 

• Strong knowledge of C#, .NET Core, Azure DevOps 
• Working knowledge of the JS frameworks – React, Angular etc 
• Experience in container-based development, AKS, Service Fabric etc 
• Experience in messaging queue like RabbitMQ, Kafka 
• Experience in Azure Services like Azure Logic Apps, Azure Functions 
• Experience in databases like SQL Server, PostgreSQL 

Job Description: 

We are looking for experienced product development engineers/experts who could join our cloud product engineering team to build the next gen applications for our global customers. If you are a technology enthusiast and have passion to develop enterprise cloud products with quality, security, and performance, we are eager to discuss with you about the potential role. 

Responsibilities: 

• Understand the business requirements and technical constraints and architect/design/develop. 
• Participate in the complete development life cycle. 
• Review the architecture/design/code of self and others. 
• Develop enterprise application features/services using Azure cloud services, C# .NET Core, ReactJS etc, implementing DevSecOps principles. 
• Own and be accountable for the Quality, Performance, Security and Sustenance of the respective product deliverables. 
• Strive for self-excellence along with enabling success of the team/stakeholders. 

Requirements: 

• 3 to 12 years of experience in developing enterprise software products 
• Knowledge of reporting solutions like PowerBI, Apache SuperSet etc 
• Knowledge of Micro-Services and/or Micro-Frontend architecture 
• Knowledge of Code Quality, Code Monitoring, Performance Engineering, Test Automation Tools 

We are pleased to inform you that we have multiple job openings available exclusively for local candidates from Morbi or nearby areas.

If you or anyone in your network residing in Morbi is actively seeking a job opportunity, we encourage you to apply or share this information further.

Location: Morbi

The End User Support (EUS) / IT Service Desk Team Leader role is like project manager of this entire project. He/She will be responsible for managing and supervising the entire end-user support operations, ensuring high-quality service delivery in accordance with the agreed Scope of Work (SoW) and defined SLAs.

1. Team Management & Supervision

o   Manage the daily operations of the End User Support Engineers, Helpdesk Coordinator, and Network Technician.

o   Allocate tasks, monitor performance, and ensure coverage across all shifts or locations (as applicable).

o   Review ticket queues, ensure timely response/resolution, and minimize escalations.

2. Service Delivery Oversight

o   Ensure all support services (incident, request, configuration) are delivered as per agreed Service Level Agreements (SLA).

o   Monitor open tickets and proactively address delays or recurring issues.

o   Take necessary action on recurring & repeat issue to fix the permanently.

o   Conduct regular service quality reviews and corrective action planning.

3. Technical Assistance & Escalation Support

o   Provide Level 2/3 technical support to the support team on hardware, software, AD, antivirus, networking, and IT asset management.

o   Guide the team in resolving complex issues and ensure user satisfaction.

o   Coordinate with internal IT teams and vendors for issue resolution, patching, installations, or upgrades.

4. IT Asset Management Control

o   Ensure all IT assets supported by the team (laptops, desktops, printers, attendance systems, conference devices, network items, CCTV) are:

o Properly tagged, recorded, and updated in the IT Asset Management Tool.

o Compliant with asset tracking and audit policies.

5. Process Implementation & Improvement

o   Implement and maintain Incident Management, Request Fulfillment, and Change Management processes in ManageEngine (ServiceDesk Plus) in coordination with IT and vendor teams.

o   Define workflows, categories, escalation paths, SLAs, and approval hierarchies as per ITIL best practices.

6. Software Licensing & Compliance

o   Ensure awareness of software licensing policies and usage.

o   Support the team in maintaining compliance with licensing limits and software audit readiness.

7. Team Motivation & Skill Development

o   Motivate the team and maintain high morale and work discipline.

o   Identify skill gaps and coordinate internal/external training to upskill the support team.

o   Promote a culture of continuous improvement, accountability, and customer satisfaction.

8. Reporting & Communication

o   Prepare and share daily, weekly & monthly reports on ticket trends, SLA compliance, asset updates, and team performance.

o   Conduct regular review meetings with internal IT stakeholders and vendor managers.

o   Act as the first point of contact for escalations from business users and management.

What you need to have:

• 7-10 years experience in FMCG brand as a Trade Marketing Executive/ Manager
• Excellent verbal and written communication skills
• Good coordination skills    

Key Objectives/Responsibilities of this Role:

• Understand the UI needs, backend design and data design and create the backend code for the same
• Backend development in NodeJs 12 & above, ExpressJs, NestJs, RESTful web services, Docker, MongoDB, Azure AKS or Kubernetes
• Collaboration with other team members (Architect, UI, backend developers, DBA, Data analytics team) to work in coherence
• Working experience into Agile and scrum methodologies
• Manage SDEs and Interns to drive the deliverables

Mandatory Skillset & Tools: NodeJs 12 and above, ExpressJs, NestJs, Writing Unit Tests , Scheduler, Mongo DB, working knowledge in Kubernetes (AKS), GIT version control, Event driven design, Microservices, con-currency, RESTful web-services, Docker

Primary Skill: NodeJs 12 & above ExpressJs, NestJs, Microsoft development platform, Testing & Debugging skills, Postman, CI/CD pipeline, Docker, Docker hub, Writing UNIT tests

Secondary Skill: Load & performance testing, testing REST Web services, Basic shell commands, Linux, Good written, verbal and presentation skills, Soft spoken, Pro-active

• Experience with Dassault Enovia system administration in a windows environment
• Enovia 3DEXPERIENCE installations, upgrades, service pack installations and license management
• Experience in setting and maintaining TomEE and Apache Webservers
• Understanding of and familiarity with engineering product design, development, and manufacturing processes strongly preferred
• Interaction experience with Dassault on Service Requests is add advantage
• Generating and maintaining configuration management records for Enovia 3DEXPERIENCE system admin
• Strong Knowledge on MQL and TCL
• Added Advantage on Installation for new Enovia version above R2017x.
• Knowledge on Build deployments and Github repository.
• Working on Engineering and Manufacturing Central added Advantage.
• Strong interpersonal and verbal/written communication skills required.
• Demonstrate excellent communication skills including the ability to effectively communicate with internal team and external customers.
• Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
• Strong work ethic with good time management with ability to work with diverse teams and lead meetings.
• CAD integrations, Unified Product Structure, IIP Classification

Responsibilities:

• Work on customization and configuration of Engineering & Manufacturing central.
• Good experience in Core Java, J2EE, JSP, Servlets, Java Script, jQuery, MySQL/Oracle DB, HTML, XML, CSS

About Hostcode LAB Technologies: Hostcode LAB is an IT and Information Security startup, empowering the businesses to grow online with the latest cloud technologies, Web/mobile app Security Solutions, Customized web/mobile application development along with Internet marketing solutions.
As a business development executive in Hostcode LAB, you will be responsible to research client business referrals, network, and web leads; provide prospective customers/clients with all services offered and additional presentations as needed, and work with clients to create solutions for their needs and consult throughout the sales process. Must be energetic, well-spoken, and eager to close sales and increase revenue.

Responsibilities and Duties

• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
• Building business relationships with current and potential clients.
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)
• Creating and maintaining a list/database of prospect clients; maintaining a database (Hubspot, CRM, Excel, etc.) of prospective client information.
• Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.
• Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding monthly sales goals.

Requirements and Qualifications

• Experience with lead generation and prospect management.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Excellent in Bidding on freelancing platforms.
• Persuasive and goal-oriented.
• Possesses an energetic, outgoing, and friendly demeanor.
• Able to professionally and confidently communicate with C-Level Executives

• Two years of cold calling experience; s sales experience; knowledge of sales process from initiation to close.
• Excellent analytical and time-management skills
• Demonstrated and proven sales results.
• Excellent understanding of IT industry and software products and services.
• Ability to work independently or as an active member of a team

Experience :

• Client Acquisition: Min 1 year ( Preferred)
• Lead Management: Min 1 year ( Preferred )**

**

• Education: MBA ( Preferred)
• Language: English (Preferred )**

Benefits

• Incentives on reaching sales targets.

Location: Bhubaneswar.
Designation: Business Development Executive.

Job Types: Full-time, Commission

Experience:

• total work: 1 year (Required)
• business development: 1 year (Required)

Education:

• Bachelor's (Preferred)

Location:

• Bhubaneshwar, Orissa (Preferred)

Language:

• English (Preferred)

Shifts:

• Morning (Preferred)

Required Assets:

• Two-wheeler (Preferred)

Industry:

• Software Development