Customer Support

About Monsoonfish

Monsoonfish is a premier design and brand strategy consultancy specializing in UX/UI design, product strategy, and corporate branding. We build impactful digital products and brand experiences for both internal initiatives and a diverse roster of forward-thinking clients. We value high integrity, extreme ownership, and a deep-seated passion for quality over rigid corporate structures.

Role Overview

We are seeking a highly driven, strategic, and deeply creative Senior Content Writer & Marketing Manager. This is a hybrid, multi-faceted role divided into three core pillars:

1. Brand Custodian & Marketing Lead for Monsoonfish: Driving the strategic growth, brand equity, and lead generation engines for Monsoonfish itself.
2. Client-Facing Content & Strategy Consultant: Spearheading copy, UX writing, and marketing content for our clients’ websites, branding projects, and digital products.
3. AI Transition & Infrastructure: Helping Monsoonfish evolve into an AI-enabled marketing organization by establishing scalable workflows, documentation systems, content repositories, and brand frameworks that improve efficiency, consistency, and quality.

This is a self-driven, high-ownership role where micromanagement does not exist. Working hand-in-hand with our internal Design Leader, you will lead from the front, safeguarding the Monsoonfish brand archetype while executing multi-channel marketing campaigns.

Location: In-Office (Pune, MH), with performance-based, flexible WFH exceptions.

Employment Type: Full-time

Experience Level: Mid-to-Senior level (5+ years preferred in marketing, copy/content writing, or agency environments)

Key Responsibilities

Pillar 1: Monsoonfish Brand Strategy & Marketing (Internal)

Brand Custodianship:

Act as the ultimate gatekeeper for the Monsoonfish brand. Ensure every internal and external touchpoint—from social media to HR appointment letters, exit documents, proposals, case studies, and pitch decks—aligns perfectly with our brand archetype, tone of voice, and visual standards.

Lead Generation & Growth:

Design and execute short-term marketing initiatives to generate high-quality inbound B2B leads and prospective clients.

Social Media & Content Management:

• Develop and execute comprehensive content calendars and thematic content buckets.
• Script, write, and conceptualize diverse content formats: text posts, long-form articles, carousels, and video/film scripts.
• Manage and distribute content across LinkedIn, X (Twitter), Medium, Dribbble, and the corporate website/blog.
• Collaborate directly with internal graphic designers and video editors to bring visual narratives to life.

Agency Management & SEO/AIO:

Partner with the internal Marketing Design Leader to co-manage external agency partners (such as our SEO/AIO agency). Act as the content anchor, ensuring everything the agency requires—headlines, meta tags, landing pages, and web collaterals—is perfectly written, aligned with our brand, and delivered efficiently.

"Cognilense" Publication Expansion:

Cognilense is Monsoonfish's knowledge and thought-leadership initiative focused on design psychology, UX principles, cognitive biases, and decision-making frameworks.

Take ownership of our proprietary publication house (Cognilense—covering UX laws, cognitive biases, mental models, etc.).

• Manage and scale distribution across Amazon and retail formats.
• Strategize, innovate, and market Cognilense Workshops to establish Monsoonfish as a thought leader in the design ecosystem.

Employer Branding:

Naturally attract elite design and engineering talent/interns through outstanding cultural and brand marketing.

Pillar 2: Client Content & Strategy (External)

Cross-Functional Collaboration:

Partner with our internal product strategists, brand designers, and UX/UI teams to deliver comprehensive design and marketing solutions to clients.

End-to-End Copywriting:

Take full ownership of the text-based deliverables for client projects, spanning website copywriting, UX copy, brand taglines, product messaging, and go-to-market collaterals.

Adaptability:

Swiftly adapt your writing style and tone to match various client industries, personas, and unique brand voices.

Pillar 3: AI Transition & Infrastructure

AI-Led Workflow Documentation:

Lead the marketing department's transition into an AI-augmented workflow.

Repository Management:

Build, organize, and maintain digital frameworks, rules, content repositories, tone-of-voice guidelines, and brand archetype style guides that will feed into and support future internal AI-based tools.

Key Performance Indicators (KPIs)

Your success in this role will be directly measured by:

1. Inbound Lead Velocity: Growth in prospective business queries and B2B leads generated via marketing channels.
2. Brand Equity & Visibility: Measurable increase in organic reach, engagement, and authority across key platforms (LinkedIn, Medium, etc.).
3. Delivery Quality & Integrity: Consistently delivering thoughtful, high-quality, strategically sound content for both internal brand initiatives and client projects on schedule.
4. Project Pipeline for Cognilense: Expansion of retail reach and successful corporate/educational sign-ups for Cognilense workshops.
5. Vendor Efficiency: Successful collaboration with external agencies alongside the Design Leader to meet SEO and growth targets.

What We Look For (Requirements)

Technical & Creative Skills

• Proven experience as a Content Writer, Copywriter, or Marketing Manager (agency or design studio experience is a massive plus).
• Exceptional command of the English language, with the ability to pivot seamlessly between business-focused B2B positioning and human-centric UX copy.
• Familiarity with modern SEO practices and a keen interest in AI Engine Optimization (AIO).
• Collaborative Vendor Management: Prior experience working with or managing external marketing/SEO agencies to deliver business results.
• Hands-on experience creating social media content calendars and managing cross-functional creative workflows (working with designers/video editors).
• Comfortable with leveraging AI tools ethically to scale and optimize internal processes.

Behavioral Traits & Culture Fit

• Extreme Ownership: You do not wait to be told what to do. You spot gaps, build strategies, and execute them independently.
• High Integrity: Honesty, direct communication, and commitment to top-tier delivery are non-negotiable.
• Collaborative Leadership: You are a team player who can share ownership with a Design Leader, put your hand up to help others, and comfortably ask for help when a project requires collective brainpower.
• Flexibility: While we don’t watch the clock, you are willing to occasionally jump on late evening calls or extend hours when critical client deliveries demand it.

Culture & Perks

• Output-Driven Freedom: We do not track hours or micromanage your day. If you deliver world-class work with total integrity, you enjoy immense autonomy.
• Hybrid Flexibility: This is primarily an in-office position to foster deep design collaboration, but hybrid/WFH exceptions are readily granted based on performance, trust, and rapport.
• Direct Impact: Your strategic footprint will be visible daily on both our corporate brand trajectory and the products we build for clients globally.

Job Title: CRM Executive – Luxury Real Estate

Company: Everfine Buildcon

Location: South Bangalore

About Everfine Buildcon

Everfine Buildcon is a premium luxury real estate company focused on creating thoughtfully designed residences that redefine modern living. Our developments are designed with expansive spaces, refined architecture, lush landscaping, and exceptional views, catering to discerning homeowners seeking an elevated lifestyle.

We are looking for a proactive and detail-oriented CRM Executive to manage the customer journey post-sale and ensure a seamless, high-quality experience aligned with our luxury brand standards.

Role Overview

The CRM Executive will be responsible for managing customer relationships after booking, coordinating documentation, supporting customers through financial processes, and ensuring a smooth end-to-end experience. This role requires strong communication skills, attention to detail, and the ability to coordinate with multiple stakeholders.

Key Responsibilities

• Follow up with customers post-sale and maintain strong relationships

• Provide end-to-end customer support from booking to handover

• Draft, review, and edit agreements and customer documentation

• Coordinate with banks and financial institutions for loan processing

• Assist customers with documentation and registration processes

• Maintain and update CRM records and customer data

• Coordinate with internal teams for smooth execution

• Address customer queries and ensure timely resolution

• Track milestones, payments, and documentation status

Mandatory Skills

• Excellent communication and interpersonal skills

• Strong documentation and coordination skills

• Highly organized and detail-oriented

• Professional and customer-focused approach

• Strong follow-up and relationship management skills

• Ability to manage multiple customers simultaneously

• Good knowledge of Excel / Google Sheets

Preferred Qualifications

• Experience in real estate CRM or customer relationship

roles preferred

• Familiarity with agreement drafting and documentation

• Experience coordinating with banks / loan processing preferred

• Fluent in English (additional languages preferred)

What We Offer

• Opportunity to work with a luxury real estate brand

• Professional and growth-oriented environment

• Exposure to premium clientele

• Supportive and collaborative team

If you are organised, proactive, and passionate about delivering exceptional customer experiences, reach out to us.

🌟 We’re Hiring – Corporate Sales & Business Development Associate 🌟

📍 Location: Pune or Bangalore

🗓️ 6 days working

🎓 Qualification: BBA / MBA (Freshers welcome!)

📌 Department: Sales & Business Development

Are you looking to kickstart your career in Corporate Sales & Business Development?

We are seeking energetic and driven individuals who can connect with corporate stakeholders, generate leads, and promote our offerings like corporate catering, lunch box subscriptions, high tea packages, group bookings, and gift cards.

💼 Your Responsibilities:

✔️ Research & generate corporate leads across Pune / Bangalore

✔️ Reach out to HR/Admin Managers, Event Companies & decision-makers

✔️ Pitch & present customized F&B solutions

✔️ Build client pipelines, proposals, and close deals

✨ Skills We Value:

• Strong communication & negotiation abilities
• Prospecting & networking skills (cold calling, LinkedIn outreach, events)
• Presentation & proposal development
• Time management & CRM knowledge (Zoho/HubSpot/Excel)

🚀 Why Join Us?

• Hands-on exposure to B2B sales in the F&B industry
• Opportunity to build corporate networks in Pune & Bangalore
• Dynamic and growth-driven role with real impact

📩 Interested? Apply now

Requirements

• Extensive and expert programming experience in at least one general programming language (e. g. Java, C, C++) & tech stack to write maintainable, scalable, unit-tested code.
• Experience with multi-threading and concurrency programming.
• Extensive experience in object-oriented design skills, knowledge of design patterns, and a huge passion and ability to design intuitive modules and class-level interfaces.
• Excellent coding skills - should be able to convert the design into code fluently.
• Knowledge of Test Driven Development. Good understanding of databases (e. g. MySQL) and NoSQL (e. g. HBase, Elasticsearch, Aerospike etc).
• Strong desire to solve complex and interesting real-world problems.
• Experience with full life cycle development in any programming language on a Linux platform. Go-getter attitude that reflects in energy and intent behind assigned tasks.
• Worked in a startup-like environment with high levels of ownership and commitment.
• BTech, MTech or Ph. D. in Computer Science or related technical discipline (or equivalent).
• Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with huge amounts of data.
• 3+ years of experience in the art of writing code and solving problems on a large scale.
• An open communicator who shares thoughts and opinions frequently listens intently and takes constructive feedback

What you will be doing

• Building and maintaining Java micro services.
• Develop new features and improve existing features of the application.
• Coding, Implementing, Unit Testing and Documenting Java based services.
• Design, build, and maintain efficient, reusable, and reliable Java code.
• Code reviews and ensuring adherence to software development standards.
• Contribute to team and organizational improvements in process and infrastructure.
• Participating in requirements gathering and functional specification activities.
• Resolving and helping to mitigate production issues.

What you need to be successful

• Has proven himself as a solid individual contributor and has some initial management ability
• Understands the culture and upholds it
• Well respected with the team
• Looking to grow more as a manager than as an engineer
• Split time b/w hands-on technical work and people management of a small team
• Be a role model for the people in your team
• Responsible for team mentorship, technical planning, resource allocation & project delivery
• Build solid working relationships with counterparts outside engineering
• If we shortlist you for a lead role, then you'll have to mentor SDE-1 towards their SDE-2 journey.
• Progress up to manager in 2-3 years
• Strong Data Structure and Algorithms
• Experience of building micro services architectures, developing RESTful services,continuous integration, unit and integration testing.
• Proficient with SpringBoot, Hibernate, JUnit and other Java frameworks apart from RDBMS and NoSQL databases - PostgreSQL, MongoDB
• Gauge or other BDD frameworks and experience in Fintech would be preferred.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-12 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in clinical work, very good excel, analytical and writing skills

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions

Skills And Qualifications

• Strong knowledge of PHP web frameworks such as Codeigniter
• Basic understanding of front-end technologies, such as JavaScript, JQuery, HTML, and CSS
• Familiarity with MySQL databases and their declarative query languages
• Understanding of MVC design patterns
• Knowledge of object oriented PHP programming
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• Good problem-solving skills.
• Good team player that is enthusiastic about delivering results

Education Should be ME/MCS/MCA/BE

We are looking for a highly skilled Senior QA Engineer to join our team. The successful candidate will be responsible for ensuring the quality of our products through manual and automated testing. The Senior QA Engineer will work closely with the development team to identify and resolve quality issues, as well as develop and maintain automated test scripts to improve testing efficiency. The ideal candidate will have experience with both manual and automation testing methodologies and tools.

What you’ll be doing:

• Develop and execute manual test cases for new features and enhancements
• Develop and maintain automated test scripts using industry-standard automation tools
• Collaborate with developers and other QA team members to identify, reproduce, and resolve defects
• Participate in code and design reviews to provide feedback on testability and quality
• Create and maintain comprehensive test plans and test cases
• Identify, prioritize, and report defects and issues to the development team
• Analyze and interpret test results to ensure that software meets or exceeds specified standards and quality criteria
• Ensure that all testing is completed on time and within budget
• Continuously improve the testing process through the use of new testing tools, methodologies, and best practices
• Mentor and train other team members in manual and automation testing techniques

What you’ll bring:

• 5-7 years of experience in the software quality field
• At least 1 year of experience working in the eCommerce domain and familiarity with Agile methodology
• Familiarity with the entire software development life cycle and test cycles (Unit, Regression, Functional, Systems, Stress & Scale, Smoke & Sanity)
• Understanding of microservices and serverless architecture and deployment
• Understanding of existing QA best practices and methodologies to design, implement and automate processes
• Detailed and effective written communication skills for documenting the features tested and bugs found
• Highly organized, detail-oriented, extremely responsive and able to prioritize a large number of tasks
• Self-motivated, work well independently and with others

About Tecstub:

Tecstub is a renowned global provider of comprehensive digital commerce solutions for some of the world's largest enterprises. With offices in North America and Asia-Pacific, our team offers end-to-end solutions such as strategic Solution Consulting, eCommerce website and application development, and support & maintenance services that are tailored to meet our clients' unique business goals. We are dedicated to delivering excellence by working as an extended partner, providing next-generation solutions that are sustainable, scalable, and future-proof. Our passionate and driven team of professionals has over a decade of experience in the industry and is committed to helping our clients stay ahead of the competition.

We value our employees and strive to create a positive work environment that promotes work-life balance and personal growth. As part of our commitment to our team, we offer a range of benefits to ensure our employees are supported and motivated.

• A 5-day work week that promotes work-life balance and allows our employees to take care of personal responsibilities while excelling in their professional roles.
• 30 annual paid leaves that can be utilized for various personal reasons, such as regional holidays, sick leaves, or any other personal needs. We believe that taking time off is essential for overall well-being and productivity.
• Additional special leaves for birthdays, maternity and paternity events to ensure that our employees can prioritize their personal milestones without any added stress.
• Health insurance coverage of 3 lakhs sum insured for our employees, spouse, and children, to provide peace of mind and security for their health needs.
• Vouchers and gifts for important life events such as birthdays and anniversaries, to celebrate our employees' milestones and show appreciation for their contributions to the company.
• A dedicated learning and growth budget for courses and certifications, to support our employees' career aspirations and encourage professional development.
• Company outings to celebrate our successes together and promote a sense of camaraderie among our team members. We believe that celebrating achievements is an important part of building a positive work culture.

Responsibilities of the intern:

1) Research and write articles, blog posts, white papers, and other technical documents related to computer science topics, including machine learning, artificial intelligence, computer vision, data science, and software engineering.

2) Collaborate with subject matter experts and other writers to develop content that meets the needs of our target audience.

3) Stay up-to-date with the latest trends and developments in computer science and related fields, including attending conferences, reading technical papers, and following relevant news sources.

4) Conduct research and analysis to ensure accuracy and credibility of information presented in technical documents.

5) Edit and proofread technical documents for accuracy, clarity, and consistency.

6) Manage deadlines and prioritize tasks to ensure timely delivery of high-quality content.

Requirements:

• PhD in Computer Science or related field is highly preferable
• Excellent research and writing skills
• Strong understanding of computer science concepts and principles
• Experience writing technical documents, such as research papers, white papers, and technical reports
• Ability to explain complex technical concepts in a clear and concise manner
• Familiarity with the latest research and trends in computer science and related fields
• Ability to work independently and manage multiple projects simultaneously
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time-management skill

NOTE: ITS AN INTERNSHIP OF 6 MONTHS WITH 6K PER MONTH AS STIPEND