Customer Support

About the Role

We’re looking for a highly motivated and versatile individual to join the Founder’s Office. This is a high-impact role that provides a front-row seat to the inner workings of a fast-growing startup. You’ll work directly with the founder on strategic, operational, and analytical projects that drive the company’s growth.

You’ll act as a force multiplier — ensuring critical initiatives move forward, decisions are backed by data, and execution happens with precision and speed.

Key Responsibilities

• Strategic Projects: Drive high-priority cross-functional projects — from concept to execution — in areas like growth, product, operations, hiring, and fundraising.
• Business Analytics: Analyze business metrics, identify bottlenecks, and create actionable insights for leadership.
• Founder Leverage: Work closely with the founder to manage priorities, research, investor communications, and strategic partnerships.
• Operations Excellence: Streamline internal processes, define KPIs, and ensure accountability across teams.
• Communication & Coordination: Prepare executive updates, investor reports, and internal documentation.
• Special Initiatives: Own zero-to-one experiments or business verticals that need rapid iteration.

Role Overview

We are seeking a ServiceNow Product Owner with deep expertise in ServiceNow modules (CSM, ITSM, HRSD)

and strong scripting and data-handling skills.

This role focuses on translating real enterprise workflows into structured, data-driven AI training tasks, helping improve reasoning and understanding within AI systems. It is not a platform configuration or app development role — instead, it blends functional ServiceNow knowledge, prompt engineering, and data design to build the next generation of intelligent enterprise models.

Key Responsibilities

·    Define decision frameworks and realistic scenarios for AI reinforcement learning based on ServiceNow workflows.

·    Design scenario-driven tasks mirroring ServiceNow processes like case handling, SLA tracking, and IT incident management.

·    Develop and validate structured data tasks in JSON, ensuring accuracy and clarity.

·    Write natural language instructions aligned with ServiceNow’s business logic and workflows.

·    Use SQL queries for validation and quality checks of task data.

·    Apply prompt engineering techniques to guide model reasoning.

·    Collaborate with peers to expand and document cross-domain scenarios (CSM, ITSM, HRSD).

·    Create and maintain documentation of scenario patterns and best practices.

Required Experience

·    4–6 years of experience with ServiceNow (CSM, ITSM, HRSD).

·    Deep understanding of cases, incidents, requests, SLAs, and knowledge management processes.

·    Proven ability to design realistic enterprise scenarios mapping to ServiceNow operations.

·    Exposure to AI model training workflows or structured data design is a plus.

Preferred Qualifications

·    ServiceNow Certified System Administrator (CSA)

·    ServiceNow Certified Implementation Specialist (CIS-ITSM / CSM / HRSD)

·    Exposure to AI/ML workflows or model training data preparation.

·    Excellent written and verbal communication skills, with client-facing 

Mandatory Skills: Scripting (Javascript, Glide Script), JSON Handling, SQL, Service Now Modules (ITSM, CSM, HRSD) and Prompt Engineering.

Job Description:

• Good understanding of PHP and Object-oriented programming paradigm.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Having a good knowledge of JQuery.
• Framework experience would be beneficial.
• Should be comfortable to work with the team.
• Should be comfortable with work on any MVC-based framework.

Skills required:

• Sound knowledge of PHP,MySQL, Jquery, etc.
• Able to understand project requirement and handle projects independently.
• Strong learning capability.
• Contribute in all phases of the development.
• Knowledge of PHP/Codeigniter will be preferred.
• Basic Knowledge of JavaScript, Web Services.

Are you a fun loving and passionate to be a part of Global Innovator team? Are you planning to grow your career, which enhance your skills in technology? A career at SmartDocs can open many doors for you in the world of technology. If you are looking for a company that is dedicated to your ideas, recognizes you for your unique competency & contributions and provides a fun, flexible and delightful work atmosphere.

Then, we are the right place to ignite your passion. We are totally committed about our employees, our Clients & Customers, our work culture and especially our technology. We are a flat organization where opportunities are provide based on talent and we always encourage new ideas of employees through collaboration and creativity.

We are seeking for smart-driven JAVA Programmer’s to join us. The candidate will work with the global product development team and subject matter experts. An ideal candidate must possess excellent business skills with outstanding Analytical & logical skills, professionalism, Intelligent and should have the zeal to learn.

Desirable Skills & Expertise:

• Master’s or bachelor’s degree in Engineering (CSE / IT / MCA / Software) are preferred.
• Possesses intellectual humility; smart-driven, creative and able to learn things from slipups, willing to raise others up.
• Excellent Logical & Analytical skills with integrated professionalism at all levels.
• Strong Knowledge in Java, Frame-works like Spring, Spring boot; J2EE technologies like Servlets, JSP and Web Application Server.
• Good knowledge in web technologies like HTML, Java Script, XML and CSS.
• Candidates must be team players, have a thirst for knowledge, the energy to work in a fast-paced environment and a desire to grow in an entrepreneurial company.

Key Responsibilities:

• The role is responsible for designing, coding and deploying of high-performance applications.
• Excellent interpersonal, Communication and effective organizational skills with solid technical skills.
• Should be able to communicate effectively with both technical and non-technical personnel.
• Excellent trouble shootings & problem-solving skills.
• Practical Knowledge with SDLC from requirement analysis through testing and deployment is a plus.
• Devising possible solutions to anticipated problems.
• Develop and maintain strong product knowledge.
• Guide the clients through various stages of the project and transition to support organization.
• Review existing business processes and participate in the Process Improvement Program.

Required Skills

• Extensive senior level full-stack software development experience with Node.js (2 or more years) with detailed understanding of user interface frameworks, back-end software architecture interactions and node module capabilities.
• Two or more years' experience with one or more JavaScript frameworks/technologies such as Express.js, Angular.js, React.js, MobX or Flux.js.
• Strong development experience with developing RESTful Web Services using Node.js.
• Comprehensive knowledge of Scrum and Kanban Agile development process and ceremonies including scrums, planning events, backlog grooming, retrospectives and demos.
• Complex programming, program debugging, data analysis, problem analysis and resolution of issues within open source applications.
• Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development and testing.

Desired Skills

• Client development experience with HTML, DHTML, CSS, JavaScript
• Experience with other JavaScritpt frameworks such as Express, Restify, Hapi, Sails, JOI, and Kinex.
• Javascript experience with ECMAScript2015 (ES6), ECMAScript2016 (ES7) or Bable compiler.
• Operating System and Infrastructure experience with Linux, Windows 7, Unix, Solaris, JMS, OOD, CVS.
• Experience with VersionOne Application Lifecycle Management Tools
• Experience with Jenkins and Continuous Integration.
• Standards & Protocols knowledge including XML, XSLT, WSDL, JSON.
• Experience with Testing Tools including Mocha, Chai, Sinon, Supertest, Enzyme, Instanbul, Selenium, Load Runner, JSLint and Cucumber.
• Experience with source code versioning and Pull Requests with Git and Stash.
• Experience with IDEs such as Sublime and Atom.
• Knowledge of SonarCube, Phabricator, Gerritt, Karma, Jasmine
• Knowledge of projects using SAFe methodology.
• Experience with DevOps processes and implementation.
• Experience with environments utilizing Cloud Technologies such as Amazon Web Services.
• Experience with NGiNX web server.

• Dynatrace Expertise: Lead the implementation, configuration, and optimization of Dynatrace monitoring solutions across diverse environments, ensuring maximum efficiency and effectiveness.
• Cloud Integration: Utilize expertise in AWS and Azure to seamlessly integrate Dynatrace monitoring into cloud-based architectures, leveraging PaaS services and IAM roles for efficient monitoring and management.
• Application and Infrastructure Architecture: Design and architect both application and infrastructure landscapes, considering factors like Oracle, SQL Server, Shareplex, Commvault, Windows, Linux, Solaris, SNMP polling, and SNMP traps.
• Cross-Platform Integration: Integrate Dynatrace with various products such as Splunk, APIM, and VMWare to provide comprehensive monitoring and analysis capabilities.
• Inter-Account Integration: Develop and implement integration strategies for seamless communication and monitoring across multiple AWS accounts, leveraging Terraform and IAM roles.
• Experience working with On-premise Application and Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Certification

 1.Experience in proper MERN Stack

 2.In depth knowledge of Node JS, Angular JS, MongoDB 

 3.Experience in implementing applications using AngularJS.

 4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS 

 5.Javascript experience both on client as well as on server side

 6.Experience with MVC and MVVM design patterns

 7.Good experience with multiple third party API's integration

 8.Experience in MongoDB scaling and optimization

 9.Experience with cloud technologies AWS Lambda & EC2 setup

 10.Experience in creating RESTful based web services in JSON & XML

 11.PLUS to have additional experience in Angular 2+/

 12.Added experience in MySQL optimisation would be a great plus 

 13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently

Job description:

• As a Technical project manager to drive the workplace components in a project/program for a new or existing client
• Manage project team and resource allocation
• Ability to lead project teams in a highly matrix environment
• Adapts to changing circumstances, adopting different roles according where appropriate to fit with a new (customer) environment.
• Experiments with new ways of doing things and takes a positive approach to change.
• Strong experience in HTML, JavaScript, CSS, jQuery, WEB API, NET with C#
• Strong experience in angular 2 and above
• Proficient in working with Microsoft SQL Server
• Experience in developing web applications using Angular
• Strong logical, analytical and problem-solving skills
• Strong background in building web applications
• Manage the project from the initial pre-sales handover to early life support.
• Manage all aspects of the project implementations including project rollouts, resource tracking, budget management, schedule development, cost/ budget analysis, cross discipline coordination and communications
• Excellent communication skills

If you are Interested Kindly, share your updated CV with following details. So that we can have a quick Telephonic Conversation and Set up your Technical Screening or Interview ASAP.

• Looking for 1+ years of experience working in product companies, especially video interviewing.
• Very good communication, Preferably a female, in Bangalore.
• Someone who is proactive and comfortable to give presentations, demo, meet clients when needed.
• Someone who is good with technology.
• Someone who has experience in recruitng & staffing industry. any recruitmnt product sales.