Customer Support

Job Description

Position - HR Operation

HR Operations Executive

Overview

The company was established more than 12 years ago with the purpose of introducing the latest international aesthetic treatments to Mumbai, while keeping in mind the Indian skin and its myriad moods. The company in Mumbai aims to provide customised, state-of-the-art treatments using innovative international technologies from around the world combined with our personal holistic approach to skincare. In a short span, The company has built a loyal, notable client list that boasts 80% of Mumbai’s top celebrities, supermodels and thousands of happy, glowing faces across all ages. Recognised by Vogue Magazine as the ‘Skin Expert of the Year’—the industry’s most esteemed award—and spotlighted as the #1 Ultherapy Treatment Provider in India, Dr Harshna Bijlani is a pioneer of innovative aesthetics and clinical beauty in the country.

Roles & Responsibilities

·       Bachelor’s degree in human resources.

·       Minimum 3- 5 years of relevant experience in human resources.

·       Additional training/certification in Payroll Management – may be advantageous.

·       Full understanding of HR functions and best practices.

·       Well-versed with HRMS

·       Onboarding and Exit formalities

·       Well-versed with entire Payroll Cycle

·       HR documentation

·       Employee grievances

·       Prepare and maintain employee master (MIS) (Good with excel)

·       Good with drafting letters and policies

·       Complete Payroll and salary process.

·       HRMS software management.

·       Staff grievance management

·       Good communication and drafting skills for drafting all employee contract.

·       Staff grievance to manage

.BUSINESS DEVELOPMENT ASSOCIATE

ROLES

We're seeking a qualified sales associate to sell annual car and bike Scotty subscription products that our customers have grown to rely on. The sales associate will utilize their skills to generate high-quality leads, build strong relationships with customers, and close deals. The ideal candidate has skills and demonstrates the ability to showcase our offerings compellingly. 

Job Location: Work from home

Selection process: HR Round followed by group discussion and sales manager round.

Qualification: Any Graduate/Post Graduate

Salary offered: As per industry standards

Working days: 6 days          Sunday is off

Shifts:10:00am -7:00pm

Mandatory language: English 

Laptop/wi-fi: candidates are to use their own laptops,

Additional Compensation: If applicable, this will be decided on the basis of your designation.

Key responsibilities:

1. Creating an inspiring team environment with an open communication culture

2. Setting clear team goals

3. Oversee day-to-day operation

4. Monitor team performance and report

5. Motivate team members

6. Generate sales through customer referrals

7. Review the sales team performance and explore sales improvement initiatives to achieve the sales targets for the project

8. Conduct sales review meetings with the sales team on a periodic basis

9. To recruit good quality prospective sales candidate and ensure that they are completing probation in order to achieve the sales target set by the company

We are looking for a Lead UI Engineer to design and build multiple channels for user interaction.

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• Design/Architect and develop core features of the UI/frontend.
• Design/Architect and develop policy framework to provide rich UI for various features of the solution.

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Requirements:

• Must have 6+ years of experience in working in frontend technologies
• Must have at least 2-3 years. of experience with Angular2 or above versions.
• Must have at least 5+ years of experience with HTML/CSS/JavaScript/TypeScript.
• Experience with PrimeNG and Vega is a plus
• Strong background in developing UI for Monitoring and Management systems, dealing with topology, and different telemetry such as metrics, traces and logs
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies like AWS Lambda.
• B.E/B.Tech/MS degree in Computer Science, or equivalent

Responsibilities

This role requires a person to support business charters & accompanying products by aligning with the Analytics

Manager’s vision, understanding tactical requirements and helping in successful execution. Split would be approx.

70% management + 30% individual contributor. Responsibilities include

Project Management

- Understand business needs and objectives.

- Refine use cases and plan iterations and deliverables - able to pivot as required.

- Estimate efforts and conduct regular task updates to ensure timeline adherence.

- Set and manage stakeholder expectations as required

Quality Execution

- Help BA and SBA resources with requirement gathering and final presentations.

- Resolve blockers regarding technical challenges and decision-making.

- Check final deliverables for correctness and review codes, along with Manager.

KPIs and metrics

- Orchestrate metrics building, maintenance, and performance monitoring.

- Owns and manages data models, data sources, and data definition repo.

- Makes low-level design choices during execution.

Team Nurturing

- Help Analytics Manager during regular one-on-ones + check-ins + recruitment.

- Provide technical guidance whenever required.

- Improve benchmarking and decision-making skills at execution-level.

- Train and get new resources up-to-speed.

- Knowledge building (methodologies) to better position the team for complex problems.

Communication

- Upstream to document and discuss execution challenges, process inefficiencies, and feedback loops.

- Downstream and parallel for context-building, mentoring, stakeholder management.

Analytics Stack

- Analytics : Python / R + SQL + Excel / PPT, Colab notebooks

- Database : PostgreSQL, Amazon Redshift, DynamoDB, Aerospike

- Warehouse : Amazon Redshift

- ETL : Lots of Python + custom-made

- Business Intelligence / Visualization : Metabase + Python/R libraries (location data)

- Deployment pipeline : Docker, Git, Jenkins, AWS Lambda

• Creating RESTful services with Node.js (Express)
• React & React Native
• Mongoose & MongoDB.

• Hands-on experience with Ubuntu-based servers
• Hands on experience in deploying on Digital Ocean Droplets
• Hands on experience with google maps integration

• Work on world-class solutions to deliver industry's leading Cloud operations management
• Develop system architecture, design and build platform services for scalable, resilient, multi-tenant Cloud SaaS. Examples of work include:
• Writing microservices based distributed applications
• Designing REST APIs for backend services
• Develop user-interface for our SaaS
• Handle cross-cutting microservices concerns such as externalizing configuration, logging, health checks, metrics, distributed tracing
• Work with customers, partners, and business leaders to architect solutions for Cloud Operations

• Has significant (3+ years) experience developing and deploying Cloud services for a large scale software projects on public clouds (AWS, GCP, Azure)
• Has hands-on experience building multi-tenant SaaS solutions on public clouds (AWS)
• Strong experience with React, NodeJS, Java, GO, Python
• Has expertise with microservices, infrastructure as code (IaC), continuous integration/delivery (CI/CD), etc.
• Has experience working with containerization, cluster orchestration, or infrastructure management frameworks (such as Kubernetes, Docker, Terraform)
• Basic knowledge of AWS security (IAM, Cognito)
• Knowledge of good engineering practices and agile culture
• Takes initiative in a fast-paced environment
• 100% hands-on and loves to code

• Experience with Prometheus, Grafana, ELK, Jaeger, etc.
• AWS certification
• Experience with machine-learning (ML), MLOps
• Experience with Apache Flink, Spark, Hadoop, or other
• Experience working remotely in a distributed team
• Startup experience

Purpose:

We are looking for an analytical and perceptive Brand Manager, fluent in English & a skilled communicator. 

Role and Responsibilities:

• Conduct consumer and market research

• Identify how our brand is currently positioned in the market
• Design a research-based brand strategy
• Develop and execute marketing campaigns aimed at communicating our brand message 
• Communicate our brand personality internally and align company around foundational ideas
• Lead marketing team members through campaigns
• Measure and report on success of marketing campaigns
• Anticipate consumer trends and keep brand up to date

Qualifications and Education Requirements:

Bachelors is a must. PG Preferred.

Preferred Skills

• 1 – 2 years’ experience in Beauty and Healthcare
• Proficiency in MS Excel, PowerPoint, and Word
• Experience working with popular social media advertising platforms found in Facebook, Twitter, and LinkedIn in particular
• Experience working with popular social media monitoring tools (Google, Radian 6, Twitter Search, Social Mention, Traackr, etc) 
• Experience with website analysis using a variety of analytics tools including Google Analytics as well as internal reporting tools.
• Excellent presentation skills
• Working under pressure
• Being passionate and energetic about the brand
•  Organizational and methodical skills are also a bonus

We are building an immersive platform for creators, from India, which can be used by creators to create content and engage their audience across the world. And we are looking for smart Mobile Engineers to build with us and scale.

Who we're looking for

• 3+ years of experience in building high quality apps, and 1.5+ years of experience in Flutter end-to-end for Android and iOS.
• Solid foundation in JS, Flutter and Mobile development.
• Architectural understanding of implementation, not just UI features.
• Identify and resolve performance and device specific issues.
• Implement best practices, and build frontend system from grounds up.
• Great taste in UI and UX

• Build and deploy product features end to end. You will be responsible for breaking down high-level features into tasks.
• You will define and build the architecture for a mobile app so it scales, think patterns like composition, inheritance, renderProps, etc.
• Automate things wherever needed, think Fastlane CI/CD, automate screenshot testing across multi-resolution devices, etc.
• Setting up events for user, performance and error analytics, think GA, hotjar, Sentry, etc.
• Ensure architecture and Code quality that scales with team size
• Introduce right tools to the system when product scales, think GraphQL federation layer, etc.
• Participate in product and design ideation, collaborate with the team to implement high-quality features.
• Set the initial guidelines for tech culture in the company, as we grow.

• Fluent in Java/Kotlin or Swift.
• Experience in building interactive features, like filters, face masks, finger-drawing on canvas, etc.
• End-to-end experience in building grounds up, implementation and deployment.
• Experience in building for large scale platforms like, messaging, social media, OTT, etc.
• You like working on hobby projects, or contributing to open source projects.

We are building a team of exceptional people. We will ensure that you grow with the growth of the organisation.

• become a part of our early team
• great salary, plus generous equity
• laptop of your choice
• empowered to build an amazing startup culture with us
• full ownership and massive growth opportunities
• and more...