BPO Semi Voice

We are seeking a Technical Analyst (TA) to join our team. The TA is a hybrid expert in insurance processes and technical solutions, bridging the gap between business needs and technology. In this role, you will ensure that underwriting software, forms, raters, and integrations work seamlessly, providing critical support to clients in the insurtech space.

This position requires strong SQL expertise, data mapping skills, and experience with APIs, JSON, XML, and insurance-specific systems. The ideal candidate has hands-on experience working with underwriting platforms (e.g., ConceptOne) and can configure, optimize, and troubleshoot complex insurance workflows.

Key Responsibilities

1. Data Mapping for Forms & Raters

• Map backend database fields to front-end user interfaces to ensure accurate data display.
• Configure digital insurance forms (applications, dec pages, endorsements, claims, schedules of locations, coverage summaries).
• Integrate raters with underwriting systems via APIs, XML, and spreadsheet mapping.
• Ensure rating outputs (e.g., premiums) reflect correct calculations and business logic.

2. Writing SQL Reports, Quote Covers, & Validations

• Develop and optimize SQL reports (e.g., BDX reports, renewal reports, loss runs, underwriting performance, compliance audits).
• Build and automate Quote Covers, ensuring accurate data extraction, rating logic, and business rule application.
• Configure validations to enforce business rules in underwriting platforms, reducing errors and improving data accuracy.

3. Configuring & Optimizing Underwriting Platforms (C1/Other)

• Set up and configure system components (user-defined tables, corresponding templates, invoice/check documents, workflows).
• Troubleshoot and optimize system performance (e.g., speeding up slow reports, fixing data flow issues).
• Collaborate with stakeholders to align configurations with underwriting and compliance needs.

4. API, JSON, and XML Integration

• Integrate underwriting systems with external APIs (e.g., driving records, risk assessment tools, carrier services).
• Structure and transform data in JSON/XML for smooth communication between systems.
• Manage third-party integrations to ensure seamless system connectivity and data accuracy.

Tools & Technologies

• SQL & SSMS (SQL Server Management Studio) – for queries, stored procedures, validations, and reporting.
• Adobe Acrobat Pro – for form design and field alignment.
• Infomaker (PowerBuilder) – for reporting, form development, and front-end data mapping.
• Mapping Utility Tools & Excel – for spreadsheet rating mapping and integration.
• APIs (REST/SOAP) – for external integrations using JSON and XML formats.

Collaboration & Workflow

• Work with Business Analysts (BAs) to translate business requirements into technical specifications.
• Collaborate with Quality Assurance (QAs) to test and refine system outputs, resolving bugs or issues.
• Partner with Developers when deeper coding or new feature development is required.

Qualifications

• Strong proficiency in SQL, data mapping, and reporting.
• Hands-on experience with underwriting systems (ConceptOne or similar).
• Familiarity with insurance processes (policy issuance, endorsements, raters, claims, reporting).
• Experience with APIs, JSON, XML, and system integrations.
• Problem-solving mindset with ability to troubleshoot and optimize workflows.
• Strong communication skills, capable of bridging technical and business perspectives.

Why Join Us?

As a Technical Analyst, you are the engineer of clarity within complex underwriting systems. You ensure that underwriters, MGAs, and carriers get accurate data, seamless integrations, and reliable reporting. This isn’t just a support role—it’s a critical function that transforms technology into operational performance, enabling our clients to save time, reduce errors, and unlock the full potential of their platforms.

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Must Have:

* Previous experience in retail sales, preferably within the interior design industry.

* Strong interpersonal and communication skills, with the ability to engage effectively with clients and colleagues.

* Passion for interior design and a keen eye for aesthetics.

* Proven track record of meeting or exceeding sales targets.

* Ability to multitask and prioritize tasks in a fast-paced environment.

* Proficiency in using computer software and point-of-sale systems.

* Flexibility to work weekends and evenings as needed.

* Complete Sales background with 2 years experience

Education:

Bachelor’s degree in interior design, marketing, business administration, or a related field preferred.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Objective:

• To manage complete back-office operations related to insurance broking business.

• SAIBA (Insurance broking software) based transactions management.

• Business renewals and retention

Roles & Responsibilities:

• Entry / booking of new / renewal business.

• Tracking the proposal end to end from booking, issuance, endorsement, and brokerage recovery.

• Recon of broking account statements and raising of invoices with insurance companies and timely collection of commission

• Follow-up with insurance companies for brokerage recovery

• Rapport building with insurance companies.

• Follow-up with internal stakeholders for requirement closure

• Create reports and dashboards and publish to internal and external stakeholders and management on a timely basis.

• Follow-up with IT team for reporting and closure of systems bugs/ issues

• Reconciliation Management

• Data Management

Requirements:

• Graduation / Post Graduation. Insurance related qualification would be added advantage.

• 2 -3 years of relevant experience

• Strong proficiency on MS- Excel. Good working knowledge of MS Office – Word, PowerPoint, and Outlook

• Experience of working in the space of insurance broking operations

• Conversant to SAIBA software or any other insurance broking software

• Good cross functional coordination capabilities with internal stakeholders like Finance, compliance, internal audit etc.

• Excellent skills in Microsoft Excel

• Good communication skills

• Good hold on data and datacentric assignments

Role Description

This is a full-time on-site role for a Business Operations Associate at DBaaS Software Private Limited in Chennai. The Business Operations Coordinator will be responsible for day-to-day operations, providing analytical support, assisting with administrative tasks, and delivering excellent customer service.

Qualifications

Strong business operations and analytical skills

Experience in providing administrative assistance

Excellent communication skills

Customer service-oriented mindset

Ability to work collaboratively in a team environment

Attention to detail and problem-solving abilities

Proficiency in Microsoft Office Suite

Experience in the software development or digital marketing industry is a plus

Bachelor's degree in Business Administration or related field

Develop a strategy to identify and evaluate tender opportunities aligned with the company's objectives and capabilities

Coordinate with various departments to gather the necessary information and documentation for the submission of tenders

Develop and submit compelling tender responses, ensuring that deadlines and project requirements are met

Communicate with clients and respond to queries during the tendering process

Analyze the tender results and provide feedback to the management for continuous improvement

Maintain close contact with project managers to ensure smooth project initiation, execution, and closure

Contribute to the definition of the scope, objectives, and deliverables of the project

Monitor the progress of the project and provide management and stakeholders with updates

Identification and mitigation of project risks and issues, and escalation thereof as necessary

Review and negotiate contract terms and conditions to ensure alignment with company goals and policies

Monitor contract performance and ensure contractual compliance

Responsible for amending, extending, and renewing contracts

Maintain accurate and up-to-date records of all contracts and related documents.

Process Improvement:

Analyze existing business processes related to tenders and projects, identifying areas for improvement

Enhance process efficiency, productivity, and quality through the development and implementation of process enhancements

Establish and maintain standard operating procedures (SOPs) for the management of tenders and projects

Job brief

We are looking for a full stack developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

As a full-stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

If you’re also familiar with Agile methodologies, we’d like to meet you.

Responsibilities

• Work with development team to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation

Skill Set required

• Proven experience as a full-stack developer or similar role
• Experience developing desktop and mobile applications
• Familiarity with common stacks
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Knowledge of Node.js and multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks like ES6.
• Familiarity with MongoDB, web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science, Statistics or relevant field

Responsibilities:

* 3+ years of Data Engineering Experience - Design, develop, deliver and maintain data infrastructures.

* SQL Specialist – Strong knowledge and Seasoned experience with SQL Queries

* Languages: Python

* Good communicator, shows initiative, works well with stakeholders.

* Experience working closely with Data Analysts and provide the data they need and guide them on the issues.

* Solid ETL experience and Hadoop/Hive/Pyspark/Presto/ SparkSQL

* Solid communication and articulation skills

* Able to handle stakeholders independently with less interventions of reporting manager.

* Develop strategies to solve problems in logical yet creative ways.

* Create custom reports and presentations accompanied by strong data visualization and storytelling

We would be excited if you have:

* Excellent communication and interpersonal skills

* Ability to meet deadlines and manage project delivery

* Excellent report-writing and presentation skills

* Critical thinking and problem-solving capabilities