Sr Architect

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.

As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.

Responsibilities:

Deploying, automating, maintaining AWS / Azure-based cloud resources

Evaluate new technology options and vendor products

Develop and maintain custom SharePoint Online pages

Complete certifications and training on the latest technologies

Perform SharePoint Online administrative functions

Develop and maintain PowerShell scripts for regular task automation

Monitor systems, networks, and functions

Identify and document common recovery procedures for service impacting incidents 

Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group

Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy

Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure

Manage customer interaction with the utmost professionalism, courtesy, and responsiveness

Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation

Candidate Profile:

Male Candidates Only

B.E./ B. Tech. in Computer Science /Information Technology or MCA  from a reputed university with a minimum 60% aggregate throughout their education

Skills and Abilities:

Excellent communication skills (spoken and written English)

Ability to work in rotational shifts

High-level technical troubleshooting ability Customer orientation

Ability to multitask and work 6 days a week (54 hours per week at a minimum)

Excellent problem resolution, judgment, and decision-making skills

Knowledge about Azure

Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate

Experience: 1-3 years of proven work experience as a Technical Support Engineer

Essential Duties & Responsibilities included but are not limited to:

• Handle Level 1 and Level 2 Telephony, some Network support, and

escalations from Level

• Technical support for phone systems (PBX on-prem and Cloud based), network issues (Internal and ISP), SIP issues etc.

• Understanding of Network Support for Switching, Wireless and routers

• Log tickets and assist end users with technical queries, or escalate to the appropriate team

• Deployment, implementation, and ongoing support of telephony

solutions/systems with assistance of onsite tech team

• Ability to trouble-shoot and partner with other teams remotely for

resolution

• Follow up on outstanding requests and ensure timely resolution

• Involvement in scoping replacement or implementation options for client proposals

Required Qualifications

• 3-5+ years working in a Help Desk or IT support environment

• 2-3+ years of phone system/PBX experience

• 2-3+ years of SIP experience

• 2-3+ years of Network troubleshooting experience for LAN/WAN

• Some desirable telephony qualifications or experience in any of the

following: Ericsson-LG Aria iPECS, 3CX, Avaya, Cisco Webex, Asterisk

(Training will be provided on major solutions that we use)

• Understanding of networking along with experience in any of the following: HPE Aruba, HPE, Cisco,, Meraki, Juniper, Cambium, Fortinet

• Excellent verbal and written skills to both customers and internal staff

• Proactively identify and resolve problems, using documented or

researched answers and providing resources to other IT staff and users

• Organizational and prioritization skills

• Demonstrated ability to quickly learn new job-related tasks

• Ability to work effectively in a team atmosphere as well as alone

depending on shift placement.

What do you need for this Role?

• We are seeking a mix of technical and competent help desk technicians who enjoy the technical challenges but can also provide the highest levels of customer service.

• This role would suit candidates who have a strong networking or telecom background and are looking to move their careers forward with a fast-growing company.

•You will be exposed to and trained in many new technologies that we and our customers use in their environments, which will help grow and develop your skills along with a supportive team around you.

Requirements:

• Installing and configuring software, hardware and networks. •Administrate infrastructure, including firewalls, databases, malware protection software and other processes

•Provide technical support for hardware/software issues and resolve help desk requests

•Monitor the system daily and respond immediately to security or usability concerns.

•Upgrade systems with new releases and models and ensuring security and efficiency of IT infrastructure.

•Constant finetuning of the OS for improving the performance of the system.

•Coordinating with OEM support teams in case of any dockets raised and ensure the issues are resolved.

•Provisioning Operational support and troubleshooting the issues related to system administration.

•Perform in 24 x 7 environment in shift roaster and attend calls whenever assigned

•Must be Red Hat certified professional.

Skills Required:

•Red Hat (Primary)

•Debian

•Ubuntu

•SUSE

Monitor, analyze and fix issues for consumer and business VoIP services and endpoints.

Roles and Responsibilities:

• As a senior engineer, take complete ownership of supporting customer VoIP deployments by debugging issues and providing fixes.
• Document existing call flows
• Build customer confidence to grow/lead local team
• Support customer during PST timezone during critical releases

Required Skills:

• 5+ yrs of supporting VoIP services/applications on Linux platform
• Strong scripting skills with bash/python/perl
• Expertise in SIP call flow analysis and debugging using Wireshark
• Experience in debugging Kamailio and Freeswitch/asterisk based applications is a must
• Good problem solving/analytical skills
• Excellent written and verbal communication

Preferred Skills:

• Experience working with open source projects
• Exposure to Level 3-Carrier Integration
• Knowledge of networking protocols

JOB DESCRIPTION

• Lead of IT team must guide & manage dev-ops, cloud system administrators, desktop support analysts and also assist in procure & manage assets.
• Design and develop a scalable IT infrastructure that benefits the organization.
• Take part in IT strategic planning activities that reflect the future vision of the organization.
• Introduce cost-effective best practices related to the needs of the business needs of the organization.
• Research and recommend solutions that circumvent potential technical issues.
• Provide high levels of customer service as it pertains to enterprise infrastructure.
• Review and document key performance metrics and indicators to ensure high performance of IT service delivery systems.
• Take charge of available client databases, networks, storage, servers, directories, and other technology services.
• Collaborate with the network engineer to design infrastructure improvements and changes and to troubleshoot any issues that arise.
• Plan, design, and manage infrastructure technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Execute, test and roll out innovative solutions to keep up with the growing competition technologies that can support complex and heterogeneous corporate data and voice infrastructure.
• Create and document proper installation and configuration procedures.
• Assist in handling software distributions and software updates and patches.
• Oversee deployment of systems and network integration in association with partner clients, business partners, suppliers and subsidiaries.
• Create, update, and manage IT policies.
• Manage, & drive assigned vendors. Perform cost benefit analysis and provide recommendations to management

* Bachelor’s or Master’s degree in computer science, information technology, electronics, telecommunications or any related field.

* Minimum 10 years of experience in the above mentioned fields.

Desired Candidate Profile

• Provide L1 support including desktops, laptops and printers and other IT related accessories
• Carry out initial troubleshooting and resolve the issue; if not escalate to L2 support or corresponding OEM
• Raise ticket within supplied ticketing system and update and close with end user confirmation
• Install and configure Windows Operating Systems and application software Like MS-Office, Outlook, Antivirus etc
• Install, configure and upgrade security software (e.g. Antivirus programs) like McAfee or Kaspersky software
• Install, configure and troubleshoot various PC Hardware Components
• Configure and troubleshoot of LAN and Wi-Fi setup
• Install and troubleshoot Printer, Scanner and Projector

About you:

• 1-2 years of experience as a Desktop Engineer from any industry

• Hands on experience in troubleshooting in Desktop, Laptop and PC Hardware

• Strong experience in Anti-Virus software installation and Management

• Good experience in configuration and troubleshooting of Network Devices

• Basic knowledge of Server administration and Server hardware

• Good working knowledge on MS-Office

• Good communication and problem-solving skill

• Any bachelor’s degree with IT background would be a plus

Cloud Support Associate - Gurugram

Regular working days - Sunday to Thursday

Shift Timing - 9 AM to 5 PM

The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.

Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.

Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.

Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.

If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.

Why MongoDB is a fantastic place to work and build your career

• Be a part of the company that’s reinventing the database, focused on innovation and speed
• Enjoy a fun, inspiring culture that is engineering focused
• Work with talented people around the globe
• Learn, contribute, and make an impact on the product and community

• Investigate customer’s technical issues to find solutions, discover and report bugs
• Technical troubleshooting, log and server analysis
• Customer support by cases or over the phone
• Gather feedback from customers and redirect it to sales, engineering, product and marketing teams

• A passion for solving customer problems
• Prior knowledge of AWS, or other public cloud
• General knowledge of OS (Linux, UNIX, Windows)
• A focus on customer service

• Foreign Language
• Previous Support Experience

To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

*MongoDB is an equal opportunity employer*

• Education - BS or BA. English, Computer Science or Engineering
• Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
• Tools
• Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
• Source/version control - Git/Gerrit, GitHub, or Bitbucket.
• Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
• Collaboration and Process Management - Confluence, Wiki
• Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
• Communication and writing - Excellent written and verbal communication skills in English.