IT Support Engineer

About the firm:

Sustainability lies at the core of Stantech AI, our vision is to empower organisations to derive actionable insights: effectuating a smarter way of working. We operate on the premise that each firm is unique and as such requires its own idiosyncratic solutions. Putting this principle into practice, we deliver tailor made solutions to digitalise, optimise, and strategise fundamental processes underpinning the client organisations. For more information, please refer to our website: www.stantech.ai.

Position Overview

We are seeking a skilled React Native Mobile Developer with a minimum of 3 years of professional experience to join our dynamic team. The ideal candidate will have a strong design sense and proven expertise in developing scalable, high-performance mobile applications—especially in the enterprise domain (e.g., sales team apps, sales CRM, purchase modules, and similar solutions). You will work closely with our cross-functional teams to translate requirements into compelling features and ensure seamless user experiences.

Key Responsibilities:

· Design & Development: Build and maintain robust, efficient, and scalable mobile applications using React Native for both iOS and Android platforms.

· Collaboration: Work with cross-functional teams (Product, Design, QA, etc.) to identify user needs and incorporate feedback effectively.

· Code Quality: Write clean, maintainable, and well-documented code. Follow best coding practices and maintain compliance with organizational guidelines.

· Performance Optimization: Optimize app performance for speed and responsiveness; troubleshoot and debug to maintain smooth user experiences.

· Integration: Collaborate with backend teams to integrate RESTful APIs and other third-party services into mobile applications.

· Continuous Improvement: Stay updated with the latest industry trends and best practices in mobile development, ensuring the continuous improvement of apps.

Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proven experience as a React Native Developer with a strong portfolio of released applications on the App store or the Android market.

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

• Knowledge of mobile app development life cycle, and experience with performance and memory tuning tools.

• Strong understanding of handling various mobile device capabilities such as GPS, battery optimization, and data connectivity toggles (e.g., airplane mode).

• Familiarity with cloud message APIs and push notifications.

Financial Package:

• Rs. 10-20 Lakhs per annum, contingent on work experience.

Industry

Company Profile:

Livello India Private Limited is a start up company with its parent company based in Germany in the city of Dusseldorf. We started in the year 2016 with a vision to create revolution in the domain of retail technology to automate and simplify the shopping experience of our customers. We have started our R&D division in India with a vision to strengthen and expand our R&D team to come up with the products that will make the shopping experience of our customers fast and hassle free. Our expertise consists of fullstack, IoT,cloud, data science, computer vision, embedded systems, test automation, electronics and mechanical engineering.

For more information, please visit our website https://www.livello.com/technologies?lang=en

Tasks:

· You will take part in the design of the architecture and the development of modern software-based applications in the back-end (Node.JS &TypeScript)

· You support the technological conception, programming and implementation of new features

· You help manage IoT-to-Cloud services, Microservices and GCP

· Experience of working with MongoDB

Mandatory Requirements:

· Bachelor or Master student in an IT-related field of study

· 3-4 Years of Experience in Backend along with Software Deployment

· Ability to holistically conceive applications in multiple technologies in the backend

· Experience with Node.JS, TypeScript and Mongo DB.

· Hands on exposure to cloud infrastructure (GCP/AWS/Azure)

Nice to Have:

· Experience with GraphQL, Nest.JS, Docker and Kubernetes

· Understanding of IoT device management and message brokers like AMQP or MQTT

· Good to have DevOps experience

· Exposure to Agile Scrum Framework

Benefits:

· A responsible position in a fast-growing and highly innovative start-up

· An agile and diverse team with colleagues from all over the world

· English speaking open work environment, with flat hierarchies and short decision-making paths

· Advanced technology stack leveraging cutting-edge IoT hardware and software

· Creative freedom for own ideas, projects and personal development

· Team building, learning and start-up events

· Opportunity for diversifying your technical learning.

A Desktop Support Engineer is responsible for providing technical assistance to end users, troubleshooting hardware and software issues, and ensuring smooth IT operations. The role involves installing, configuring, and maintaining computer systems, peripherals, and network connections while providing excellent customer service.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, and peripherals.
• Provide first-level support for software, hardware, and network-related issues.
• Assist users with operating system, application, and connectivity problems.
• Perform system updates, patch installations, and regular maintenance.
• Maintain and manage IT assets, ensuring proper documentation.
• Troubleshoot and resolve printer, scanner, and other peripheral issues.
• Support remote users through phone, email, or remote desktop tools.
• Collaborate with IT teams to escalate and resolve complex technical issues.
• Ensure security protocols and best practices are followed for system safety.
• Document solutions, processes, and user issues for future reference.

Required Skills:

• Strong knowledge of Windows, macOS, and basic Linux troubleshooting.
• Experience with Microsoft Office, email configurations, and software installations.
• Basic networking knowledge (IP addressing, DNS, DHCP, VPN, Wi-Fi).
• Hands-on experience in troubleshooting hardware components.
• Familiarity with Active Directory, user account management, and system policies.
• Good problem-solving and communication skills.
• Ability to work independently and handle multiple tasks efficiently.

Experience & Qualifications:

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 1-2 years of experience in desktop support or IT helpdesk roles.
• Certifications like CompTIA A+, ITIL, or Microsoft Certified are a plus.

About us:

WebEngage is a customer data platform and marketing automation suite that makes user engagement and retention simplified. One of the hottest global SaaS companies, weʼve been recognized by G2 as a Marketing Automation Leader in Asia 2021.

We work with thousands of brands worldwide, across industries like E-Commerce, Edtech, Fintech, Foodtech, Media & Publications, Gaming, BFSI, Healthcare, and Online Retail. We are headquartered in Mumbai, India, and have offices in Delhi, Bangalore, São Paulo, and Dubai. Learn more about us at webengage.com

WebEngage deals with humongous data volumes. The platform ingests 4 billion data points on a daily basis and sends out more than a billion hyper-personalized communications across 10 communication channels. The scale keeps engineering challenging and exciting at the same time. We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. You would be working with the latest technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale. Product engineering team works in functional pods. You will be working on building certain aspects of the product. For executing the product vision, you will work closely with other developers, QA, product engineers, and customer support team.

Responsibilities:

• Oversee and manage the facility management and housekeeping staff to ensure tasks are completed efficiently and to a high standard.
• Review and manage admin-related reports and checklists for accuracy and completion.
• Oversee and ensure effective administrative functions within the assigned department, such as analysis, reconciliation, reports & presentations preparation, budget and purchasing research, and account monitoring.
• Assist with accounts payable and receivable processes, including processing invoices, preparing checks, and reconciling statements.
• Assist in preparing budgets by coordinating and compiling data, researching past expenditures, and making projections for the following year.
• Manage databases and other information systems to ensure data is updated and accessible.
• Coordinate and support various administrative projects and initiatives.
• Oversee the procurement process, including sourcing, vendor management, and negotiations, to ensure efficient and cost-effective acquisition of goods and services.
• Oversee and maintain contracts with related vendors and purchase supplies and equipment as authorized.
• Monitor fixed assets and equipment, maintaining records for all IT and non-IT equipment.
• Record disbursement of petty cash, perform timely replenishment of funds, and conduct monthly reconciliations of the account.

Requirements:

• Bachelorʼs degree in any discipline
• Minimum 3 years of proven experience in a similar role
• Excellent communication and interpersonal skills
• Proficiency in MS Office & G Suite is a must
• Excellent organizational and time-management skills
• Quick-thinking, planning, coordinating, and executing skills

Life at WebEngage:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative and productive environment. • Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance • Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)

Perks & Benefits:

• Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship
• Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and aContemporary Leave Policy (beyond sick leaves)

Explore more here: https://youtu.be/Y0HjfyMjUpg https://www.linkedin.com/company/webengage https://twitter.com/WebEngage?s=09

Think you fit the bill? Come along, letʼs redefine the future of Marketing Automation!

WebEngage aims to be an equal opportunity employer. We strongly believe that when people feel respected and included they can be more creative, innovative, and successful. We believe that change is the only constant and are in the process and will continue to be in process with changing times to adapt and advance diversity and inclusion. We take affirmative action to ensure equal opportunity and complete non-disclosure of all applicants without any regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other characteristics not mentioned hereinabove which are protected under the law of the soil.

Job Responsibility:

• Ability to effectively pitch Company's offerings in AdTech space among Brands / Advertisers (app companies) and Digital Media Agencies at multiple levels.
• Build and maintain client relationships with both new and existing clients and provide solutions with effective customer satisfaction & business upsell
• Identify and build active sales pipeline to work upon and convert them to achieve a quarterly / half yearly sales target.
• Meet & Exceed Sales / Revenue Target (Quarterly and Half-Yearly)
• Work closely with cross functional teams and use collaborative problem-solving skills.

Job Requirements:

• Minimum 4 years of relevant Sales experience in Digital Ad / AdTech space in US/RU/CA/UK/UAE/SA/JP/KR markets.
• Self-starter with ability to develop/suggest on the spot customized solutions and bag orders.
• Prior earned strong network / contacts among Advertisers (app companies) / Digital Media Agencies
• Knowledge of Mobile App Campaigns Ecosystem (CPI /CPR/ CPT/ CPL/CPC etc)        
• Excellent English Communications skills – written & verbal.

Summary: - As a Product Manager, you will act as a conduit between Surgeons and our R&D team. You’ll work with Surgeons to understand their needs & desires and have the technical skills to work with engineers to deliver those requirements. The result of your work is a commercial product that enterprise users (Hospitals and Surgeons) love and value. You’ll explore & develop product ideas through scheduled conversations with customers, assess competitor's offerings & investigate open-source technologies. You will collaborate with UX, engineering, and leadership teams to assess and prioritize the best for product development. Your key role will be translating user requirements into executable work items that the development team can implement in the product. You will have the necessary detailed technical knowledge to explain feature requirements to developers and work with them to deliver these improvements for users. This role is suitable for someone who enjoys working with users, and technology, and delivering software products that end customers would love to use in their respective fields of work.

Core Competencies: -

▪ Excellent Communication – Oral and Written

▪ Collaborative Mindset ▪ Adaptability to dynamic business scenarios

▪ Analytical Thinking

▪ Trusted Partnership

▪ Execution Excellence

▪ Problem-Solving

▪ Networking and Relationship Building

Job Responsibilities: -

# Product Exploring:-

▪ Understanding the overall market and competitors

▪ Work closely with stakeholders (customers, business development, and the open-source community) to understand needs and priorities

▪ Translate market and stakeholder needs into product requirements and definitions

▪ Collaborate with UX and Eng. on feature ideas and prototypes to bring potential solutions to life.

#Product Development:-

▪ Collaborate with stakeholders to guide feature development and prioritization

▪ Translate user requirements into executable feature work items with engineering.

▪ Be the "voice of the customer" during the specification and development stages.

▪ Influencing and collaborating in open source while balancing commercial product development.

#Product Success:-

▪ Able to communicate the business value of product capabilities to sales.

▪ Act as a product champion externally and internally in support of sales channels.

▪ Develop, track, and report key metrics to drive future product development.

Skills and Experience Requirements:-

▪ Any Engineering Degree/MBA.

▪ Aptitude for technology and familiarity with basic SDLC.

▪ Excellent communication skills, both verbal and written.

▪ 4 - 8 years of software product management experience.

▪ Enthusiastic about new technology and its transformational abilities.

▪ Prior experience in the field of Ortho / Navigation is preferable.

▪ Exposure of New Product Launch. 

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

Commercial Lending provides a key ingredient in determining a Bank’s / FI’s profitability. The business is quite dynamic and posed with many challenges around Automation, Decisioning, Workflows and disconnected Processes to name a few. Solving these real-world problems with best of the breed technology stack, the team is quite dynamic, versatile and self-equipped with a variety of skills. The Job might be the right fit for you if:

You enjoy solving problems and create solutions

If you don’t know the answer, you will dig until you find it

You love learning about processes and ideating them

What you will be doing 

• Configure, test and implement workflows supporting configuration and business features in FIS Loan Origination System.
• Coordinate with business experts (Business Analysts, Product Owners, Product Managers) to gather functional specifications and accordingly get them designed and build in product using native workflow tool and by harvesting CMMN and BPMN
• Formulate and define system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements.
• Build the executable processes with limited requirement to showcase business.
• Work with architects and team leads to design & implement appropriate technical solutions.
• Collaborate with testers to analyze defects, verify behavior, and resolve issues.
• Identify, re-engineer and document business processes and metrics and identify improvement opportunities where existing processes / workflows may be streamlined or improved to deliver greater effectiveness and efficiency.
• Develop, maintain and distribute business process workflows documentation to stakeholders.
• Assess and project the impact of system changes on users and internal and external clients or stakeholders.
• Be a SPOC for managing and maintenance of these Processes, Workflows while building and contributing to these within Product in an Agile manner. Attend all the relevant scrum ceremonies.
• Tailors user screens for each process activity to enable end users to interact with Application.
• Work as an independent team member, capable of applying judgment to plan and execute your tasks.
• Isolate and resolve complex configuration issues.
• Train internal employees or external clients on processes, BPMN and CMMN principles or practices. Conduct one-on-one or classroom training depending upon the size or desire of the audience.

What you bring: 

Skills

• Good database skills with excellent query writing skills.
• Deep Understanding of case life cycle management, business process management (BPM).
• Exposure to form design including Java, HTML, CCS, XML, JSON and Angular.
• Knowledge of APIs (REST & SOAP).
• Excellent analytical, decision-making, problem-solving, and time management skills.
• First-rate verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g. executive, management, individual contributors).
• Ability to meet deadlines and communicate status appropriately and timely.
• Ability to travel.
• Desirable to have exposure towards to prominent workflow tools like

Qualifications

• Degree or equivalent

Competencies

• Fluent in English
• Excellent communicator – ability to discuss technical and commercial solutions to internal and external parties and adapt depending on the technical or business focus of the discussion

• Able to create clear technical specifications from business requirements

• Organized approach – manage and adapt priorities according to client and internal requirements

• Excellent co-ordination and management skills
• Enthusiastic, highly motivated and detailed oriented with "can do" attitude

• Innovative Contributor – able to identify & suggest & drive improvements with team (locally & globally)
• Must be able to perform under pressure
• Willing to work in Flexible schedule, as the role is part of a global team

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

Design, build and Maintain advanced applications for the Android/iOS platform using Angular 6+

Strong Exp with  Angular 6+

Demonstrated expertise with HTML5, CSS3 & Responsive Web Design, jQuery or jQueryMobile and consuming REST APIs.

Highly skilled Javascript developer using backbone, angular or similar frameworks

Exp with node js, NoSql databases.

Published atleast 2 apps in Google play store and Apple app store.

Functional Area:IT Software - Application Programming , Maintenance

Location : Andheri West, Mumbai