Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment to maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Handling escalations from employees in an efficient and friendly manner
- Ensuring Policy creation and management for IT operations and Network management
- Firewall handling – Sophos preferred – Master/ Slave configuration, setting up from scratch
- Setting up wifi access network (Ruckus ZoneDirector preferred)
- Managing Servers, PCs and Laptops (setup, configuration, maintenance) running Microsoft Windows, MacOS and Ubuntu Unix
- Setting up and configuring peripherals like Printers and Scanners
- Basic troubleshooting of computers and peripherals
- Google Suite / Workplace - Managing an organization in GSuite
- Managing internet connections including DSL and Leased Lines.
- Setting up downtime alerts, backup configurations
- Managing network infrastructure like cabling, connection points, adding routers and/ or switches as needed
- Creating OS images
Desired Candidate Profile
What you need to have:- A Bachelor’s Degree with relevant experience is a must
- You should have 3 - 5 years professional work experience in managing IT infrastructure
- Well versed with setting up and maintaining cloud based solutions for following
- Data Loss Prevention (McAfee preferred)
- End Point Protection (McAfee preferred)
- End point management (Intune preferred)
- Active Directory (Azure AD preferred)
- Unix based anti-virus software (Sophos preferred)
- Good understanding of image creation of Windows, Mac and Unix machines with pre-configured software
- Experience with PAM (Privileged Access Management) tools
- Well versed with audits and compliance (ISO 27001 or similar)
- Good experience of Asset Management
- Hands on experience on creating reports using excel sheets (Google Sheet/ Microsoft Excel), pivot tables, vlookups
- Familiarity with Shell Scripting/ Windows Automation via task scheduler etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.
Responsibilities:
- Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
- Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
- Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to effectively guide clients.
- Provide comprehensive training to clients on Buildesk products and best practices.
- Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
- Identify and pursue opportunities for upselling and cross-selling within existing accounts.
- Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
- Articulate the value proposition of Buildesk products and recommend optimal solutions.
- Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
- Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
- Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
- Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
- Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
- Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.
Qualifications:
- Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
- Demonstrated ability to deliver effective product training and support software business models.
- Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
- A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
- Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
- Experience in monitoring customer health metrics and implementing strategies to minimize churn.
- Proficiency in CRM and ERP systems.
React.js
Javascript
Redux/Flux
HTML/CSSAbout Plum
We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.
Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.
Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.
Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)
About the role
Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a senior frontend engineer to help us scale Plum, and spearhead the frontend of our product.
You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides. You would analyze and build UI Pattern Libraries (Design Systems, UI Kits, etc.)
Roles and Responsibilities:
- Spec, build, test, and deliver new features while improving the performance and quality of the product.
- Run test-harness to guarantee the structure, integrity, and design of the application.
- Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
- Optimize JavaScript implementations to ensure that code remains performant.
- Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
- Ability to push things over the line, ship awesome features, and delight customers.
Experience and Qualifications:
- 2+ years of hands-on experience building web applications with JavaScript, HTML5, and CSS.
- Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
- Strong product and design sensibilities and has an obsessive attention to detail.
- Write testable, maintainable code that's easy to understand.
- Understand complex problems and break them down into smaller tasks.
- Strong sense of ownership and integrity demonstrated through clear communication and collaboration.
PHP
- Communicating with customers, making calls to potential customers, following up on leads, and completing the sales process.
- Explaining and demonstrating features of products and services.
- Understanding customers' needs and identifying sales opportunities.
Angular (2+)
AngularJS (1.x)HTML/CSSHands-on working experience and knowledge of Angular, HTML, CSS, Development experience designing object-oriented JavaScript.
Continuously evaluate and implement new technologies to maximize development efficiency.
Address and prioritize production level bugs and application performance improvements.
An adaptable attitude and understanding of the agile methodology.
Unit-test code for robustness, including edge cases, usability, and general reliability.
Collaborate with cross-functional teams to define, design, and release new features.
JavaJavascriptReact.jsAngular (2+)AngularJS (1.x)About QuestionPro:
QuestionPro is one of the leading market research platforms. We have a wide range of products in Market Research, Customer Experience, Employee Experience, Vehicle Experience. All our products are multi-tenant SAAS platforms built on the latest technologies.
Our infrastructure is spread across 6 Data Centers across the globe. The platform collects over 10Million Surveys every month. Our Customer Experience platform was named top provider in the Gartner Voice of the Customer Rankings. Ever since we launched in 2016, we have grown by over 200% YoY. All up we are on plan to hit $ 31M in 2021. We are bootstrapped and proud to get where we are without any funding or investments.
Our operations are spread across the globe with offices in the US, Mexico, Germany, UK, UAE, and Canada.
https://www.questionpro.com/blog/cx-top-provider-gartner-voc-rankings/
We are a bootstrapped company and proud to have not taken any funding or investment.
QuestionPro has a particularly exciting journey ahead, requiring a passionate individual to join our growing team. If you are a true technology craftsman and want to build cutting-edge software solutions, hit us!
We operate 100% remote. You will be working from any place you desire for this position.
Responsibilities
- Be a team player: contribute to our culture, invent new ways to address industry needs, criticize constructively, and help create a world-changing company
- Develop from the ground up a modular architecture to support a web API
- Manage all aspects of the software life cycle (Requirements gathering, Testing, Deployment, Support)
- Design and implement low-latency, high-availability, and performant applications
- Implement security and data protection
- Build exciting applications by utilizing updated technologies and architectural design patterns
- Ability to attract talent and build a team.
Skills & Requirements
Must-Have:
- Passionate about creating high-quality, flexible code
- Strong understanding of REST API principles and best practices
- Expertise in Java,
- Expertise in MySQL/Elasticsearch, Mongo or any NoSQL Database
- Proficient with Git
- Proficient with front-end technologies JavaScript, CSS3 & HTML5
- Proficient in design patterns
- Good understanding of MVC architecture
Good To Have:
- Python, R, Docker, Kubernetes, ES6+
- Proficiency in ReactJS
- Any experience in ML/ NLP
Bluespacelabs - Senior QA
Any location | 1-3 Years
Key Deliverables
- 1 to 3 years of experience in testing and automation
- Creating Testing methodologies, test strategy, test plans to evaluate the functional requirement and deliver the application with quality.
- Must have proven experience in testing and automation of web applications and mobile apps.
- Strong hands on experience in the automation framework selenium and appium.
- Experience in leading a team to perform automation testing using Selenium Java
- Product testing to validate the end-to-end functionality of the user stories.
- Functionality Testing should factor techniques to design test cases to ensure optimum test efficiency.
- API testing and automation and CI/CD
- Performed automation testing of API using automation frameworks like Restaaured, Postman.
- Creating and assisting the team to write Test Cases and Scripts
- Good understanding of the software architecture : Frontend MFE, MVC, Rest APIs
- Good leadership and communication skills
Testing Areas Coverage Expected
Unit Testing
Component Testing
- Micro-Frontend UI Components
- BFF Entities
- Biz Components
- Amazon MSK (Kafka) Configuration
- Persistent Data (read/write) Components
- Integration Testing
- System Testing
Functional Requirements
- End to End (User) Scenarios
- Browser Compatibility
- Usability
Non-Functional Requirements
- Performance
- Scalability
- Availability
- Reliability
Software and tools requirement
- Junit - Java
- JEST - Javasript/React
- JIRA - Bug Tracking
- Selenium with TestNG- UI Automation
- Appium with testing mobile apps
- RestAssured - REST API testing
- Traffic Parrot - Service virtualization
- Wiremock - API mocking
- Pact - Contract Testing
- Testcontainers - Containerized PostgreSQL/ MySQL
- Version Control - GitLab
.NET
C#Kindly Note: This job is NOT 'Work from home'.
Ruby on Rails (ROR)AngularJS (1.x)HTML/CSSJavascript
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon