IT Support Engineer

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Who are we?

Founded with the mission to radically accelerate enterprises business transformation, JIFFY.ai’s intelligent platform empowers business users to adapt to change and innovate faster. We strive to create applications with delightful user experiences backed up by automated middle and back office capabilities. The platform employs the cognitive capabilities of no-code-based software development, Intelligent Document Processing, Natural Language Processing, RPA, Machine Learning, intuitive user interfaces and AI along with an overarching human-in-the-loop approach to power the next generation of enterprise applications. Explore further on www.jiffy.ai.

Roles & Responsibilities:

• Analyse process issues and gather related user requirements
• Develop appropriate solutions, primarily using the JIFFY.ai low code platform
• Obtain feedback from users and process stakeholders and implement improvements
• Develop training materials and train users
• Recommend and Develop Common Component development, integrations, and configurations

Educational Qualification: Bachelor's Degree required Degree in Computer Science or Management Information Systems OR equivalent external work experience.

Work Experience and Skills required:

• Good hands-on 3-5 years of experience in Java or similar application development
• Experience in OOPS, Model Driven Development. Knowledge of modern UI Technologies
• Knowledge and experience in any or some of the following disciplines is a very strong plus: REST API, Java, JavaScript, Xpath, CSS, HTML, relational databases, or Kubernetes
• Create Domain Model with associations between different entities along with inheritance concept.
• Implementation of the user roles for application and established application security.

What are the benefits and perks of working at JIFFY.ai?

• Hybrid Work : We have a hybrid working environment
• Programmes tailored for our people - People Development programmes, Appreciation programmes, Leadership & Mentorship programmes, Communication Programmes, Engagement programmes (JoyofJIFFYians)
• Mental & Physical Wellbeing - Free Mental health Platform and monthly Physical fitness workshops and challenges to promote overall wellbeing.
• We appreciate the efforts in bringing in top talents -Our people receive generous monetary benefits for successful referrals as a Referral Bonus.
• Grants- Different allowances and perks are designed to support and benefit JIFFYians.
• Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

Responsibilities

• Research industry-related topics (combining online sources, interviews, and studies)
• Write clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements and skills

• Proven 2-3 Years of work experience as a Content Writer, Copywriter or similar role
• Finance Domain preferred.
• Portfolio of published articles
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines

Bachelor or Master in Marketing, English, Journalism or related field

• Conceptualizing creative ideas with clients.
• Testing and improving the design of the website.
• Establishing design guidelines, standards, and best practices.
• Maintaining the appearance of websites by enforcing content standards.
• Designing visual imagery for websites and ensuring that they are in line with branding for clients.
• Working with different content management systems.
• Communicating design ideas using user flows, process flows, site maps, and wireframes.
• Incorporating functionalities and features into websites.
• Designing sample pages including colors and fonts.
• Preparing design plans and presenting the website structure.

• A relevant diploma in a related field.
• Proficiency in graphic design software including Adobe Photoshop, Adobe Illustrator, and other visual design tools.
• Proficiency in front-end development web programming languages such as HTML and CSS, JQuery, and JavaScript.
• Good understanding of content management systems.
• Good understanding of search engine optimization principles.
• Proficient understanding of cross-browser compatibility issues.
• Excellent visual design skills.
• Up-to-date experience with international web protocols, standards, and technologies.
• Creative and open to new ideas.
• Adaptable and willing to learn new techniques.
• Excellent communication skills.

Roles and Responsibilities

The Ideal Candidate with his Bachelor's Degree in Marine Engineering, Electrical / Instrumentation Engineering, Automation, or an adjacent field with experience in Maritime Systems is also welcome. Alternatively experienced electrical officers with maritime experience/ Naval experience with exposure to the above areas are welcome

Prior work experience in the Maritime Industry preferably with strong competence in some or all of the below is desirable :

• Marine Automation, Marine Electrical Systems
• Communication Systems, NAVCOM systems
• Experience in working with PLCs, RTU, Gateway, Edge Devices/ Data Loggers
• Systems operation and maintenance
• In-Depth knowledge of maintenance, commissioning of Marine Electrical and NAVCOM Systems Ability to carry out in-depth troubleshooting and guide vessels for effective case resolutions
• Work Experience as an Electrical/ Technical Superintendent will be a Plus
• Prior experience in the review of the vessel's drawings and machinery specification a must
• Carry out vessel inspection visits as required, Supervise retrofit installations during digital automation & Smart Ship Platform implementation.

A challenging role with one of the fastest-growing maritime digital automation startup.

• The candidate will be driving global delivery, conducting ship inspection to identify vessel machinery from which data signals can be fetched.
• The candidate must have past experience in data telemetry from various machinery such as Main Engine, DG Sets, Boiler, Flowmeters, Emission, Emissions, Ballast, etc.
• Candidate must have experience of working with data signals RS485 NMEA, 4..20 mA, 0..10 V, etc.
• The candidate will work in close coordination with technology specialists, data scientists, and chief engineers with experience in vessel and voyage performance management.
• Prior experience with various control systems, especially for: data telemetry, gateway configuration, working with different PLCs such as Siemens, Alan Bradley, etc.
• Candidates with experience in only navigation & communication systems are also welcome.
• Candidates will be working on cutting edge technology & new age maritime business practices to come up with solutions for the global maritime industry.
• Any experience across electrical systems of the vessels and awareness of various machinery parameters are welcome.
• Awareness & knowledge of power generation, automation systems, reefer container monitoring

, experience in PMS is an added advantage.

Candidates will get tremendous learning experience of innovative solutions & emerging business models in the maritime vertical.

• Consulting & Advisory positions are also available in addition to full-time positions.
• Work from home also available.

Mutual Mobile is a world-leading agency in mobile and emerging technology innovation, and we are looking for an accomplished and capable engineer to join our team!

We have built our success through timely bets on emerging technology and the rapid execution of targeted marketing campaigns and skills development. This approach has resulted in a list of premier clients that come to us to build innovative experiences using emerging technology (Nike, Google, GM, Nestle, UnderArmour). We’ve seen this happen with iOS, Android, Wearables, and IoT. We continue to evolve - it’s in our DNA - we stay at the forefront of innovation. Now, in 2019, we stand at the foot of a massive transition in emerging technology with the growth of Virtual Reality, Augmented Reality, Voice, Bots, and more. We are ready to embrace these changes and to help our clients make the most of the opportunities they bring.

At Mutual Mobile, Engineers are highly-capable, experienced producers of high-quality, extensible code. They know the ins-and-outs of their field, apply that knowledge to solve the most difficult problems, and pass along that knowledge to the next generation through mentorship. They:

• Improve the structure, quality, and extensibility of code bases
• Implement tools and best practices
• Create reusable libraries and frameworks
• Discover and evaluate new tools and technology partners

We expect Engineers to:

• Be highly-capable experts in at least one technology
• Build breadth across multiple tech stacks
• Write high-quality, extensible, testable code
• Participate in planning activities and provide accurate story estimates
• Conduct code reviews and act as a role model on the team
• Proactively breakdown work, identify risks, and explore solutions

Engineers have experience:

• Expert experience with hybrid mobile application and plugin development using Cordova, PhoneGap
• Solid understanding of vanilla JavaScript independent of any framework
• Proven expertise in JavaScript tooling—debugging and build tools
• Good to have some experience with OpenCV and creating Cordova plugins. Awesome, if worked on some camera vision-related apps in the past.
• Experience with upgrading Cordova projects on iOS and Android.
• Experience with task automation frameworks like grunt in mobile app development tooling together with Xcode and Android SDK
• Experience with salesforce mobile cloud iOS and Android SDKs is a plus
• Experience with Native iOS & Android development is a plus
• Should have expert level knowledge of HTML5, CSS3
• Should have strong debugging skills on Developer Tools of the browser and working with cross-browser UI.
• Unit and UI testing frameworks like Karma, Jasmine, Mocha, Protractor, etc.
• Should have experience in Response / Adaptive Web Design for desktop, tablet, and mobile
• Good understanding of CSS preprocessors LESS/SASS.
• Must know about the complete deployment cycle (Alpha - Beta - Prod) on the App Store and Play Store.
• Provisioning DevOps tooling and continuous integration
• Driving development best practices, including unit testing, coding standards, and code reviews
• Capable of implementing industry best-practices related to mobile application development concepts, design, and architecture

Preferred experience includes:

• Familiarity with other front-end development such as Angular,  React or Vue
• Good to have task automators like Gulp and Grunt
• System monitoring and security design and implementation

Why work for Mutual Mobile? We make great products. We craft beautiful mobile interfaces and solve complex software challenges. Clients such as HEB, Google, lynda.com, Citi, Nike, and Under Armour come to us for our deep experience in mobile and emerging technology — from establishing a mobile strategy that provides impactful business value, to build those solutions from the ground up. We bring together the brightest minds in interactive & visual design, engineering, and business management to deliver solutions that actually matter.

You’ll love working here, because this isn’t a company of silos. Team members are empowered and encouraged to pursue cool ideas, think for themselves, and make mistakes. If your passion extends beyond the role, we’ll invite your views and assistance with improving our culture, systems and processes. We know you’re smart, and that you love learning new technologies--so you’ll be able to work on a variety of projects with many different types of people.