IT Support Engineer

Disruptive Digital Healthcare Platform

IT Support Engineer

IT Support Engineer at Disruptive Digital Healthcare Platform · Bengaluru (Bangalore) · 3 - 5 years · ₹10L - ₹12L / yr · Posted 27 May 2022

IT Support Engineer

at Disruptive Digital Healthcare Platform

Agency job

via Unnati

3 - 5 yrs

₹10L - ₹12L / yr

Bengaluru (Bangalore)

Skills

Technical Writing

Tech Support

IT support

Ubuntu

Unix administration

Computer Networking

VLOOKUP

Pivot table

Escalation management

gsuite

peripheral management

Are you a high-performing, collaborative, results oriented and technologically savvy person who is keen on sales in the digital industry? Then this highly visible role is for you!

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment to maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.

As an IT Support Engineer, you will be configuring Firewall / network rules on Unix endpoints (Ubuntu preferred).

What you will do:

Handling escalations from employees in an efficient and friendly manner
Ensuring Policy creation and management for IT operations and Network management
Firewall handling – Sophos preferred – Master/ Slave configuration, setting up from scratch
Setting up wifi access network (Ruckus ZoneDirector preferred)
Managing Servers, PCs and Laptops (setup, configuration, maintenance) running Microsoft Windows, MacOS and Ubuntu Unix
Setting up and configuring peripherals like Printers and Scanners
Basic troubleshooting of computers and peripherals
Google Suite / Workplace - Managing an organization in GSuite
Managing internet connections including DSL and Leased Lines.
Setting up downtime alerts, backup configurations
Managing network infrastructure like cabling, connection points, adding routers and/ or switches as needed
Creating OS images

Desired Candidate Profile

What you need to have:

A Bachelor’s Degree with relevant experience is a must
You should have 3 - 5 years professional work experience in managing IT infrastructure
Well versed with setting up and maintaining cloud based solutions for following

Data Loss Prevention (McAfee preferred)
End Point Protection (McAfee preferred)
End point management (Intune preferred)
Active Directory (Azure AD preferred)
Unix based anti-virus software (Sophos preferred)

Good understanding of image creation of Windows, Mac and Unix machines with pre-configured software
Experience with PAM (Privileged Access Management) tools
Well versed with audits and compliance (ISO 27001 or similar)
Good experience of Asset Management
Hands on experience on creating reports using excel sheets (Google Sheet/ Microsoft Excel), pivot tables, vlookups
Familiarity with Shell Scripting/ Windows Automation via task scheduler etc.

As an IT Support Engineer, you will be configuring Firewall / network rules on Unix endpoints (Ubuntu preferred).

What you will do:

Handling escalations from employees in an efficient and friendly manner
Ensuring Policy creation and management for IT operations and Network management
Firewall handling – Sophos preferred – Master/ Slave configuration, setting up from scratch
Setting up wifi access network (Ruckus ZoneDirector preferred)
Managing Servers, PCs and Laptops (setup, configuration, maintenance) running Microsoft Windows, MacOS and Ubuntu Unix
Setting up and configuring peripherals like Printers and Scanners
Basic troubleshooting of computers and peripherals
Google Suite / Workplace - Managing an organization in GSuite
Managing internet connections including DSL and Leased Lines.
Setting up downtime alerts, backup configurations
Managing network infrastructure like cabling, connection points, adding routers and/ or switches as needed
Creating OS images

Desired Candidate Profile

What you need to have:

A Bachelor’s Degree with relevant experience is a must
You should have 3 - 5 years professional work experience in managing IT infrastructure
Well versed with setting up and maintaining cloud based solutions for following

Data Loss Prevention (McAfee preferred)
End Point Protection (McAfee preferred)
End point management (Intune preferred)
Active Directory (Azure AD preferred)
Unix based anti-virus software (Sophos preferred)

Good understanding of image creation of Windows, Mac and Unix machines with pre-configured software
Experience with PAM (Privileged Access Management) tools
Well versed with audits and compliance (ISO 27001 or similar)
Good experience of Asset Management
Hands on experience on creating reports using excel sheets (Google Sheet/ Microsoft Excel), pivot tables, vlookups
Familiarity with Shell Scripting/ Windows Automation via task scheduler etc.

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