Voip Engineer

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

• Work towards improving the following 4 verticals - scalability, availability, security, and cost, for company's workflows and products.
• Help in provisioning, managing, optimizing cloud infrastructure in AWS (IAM, EC2, RDS, CloudFront, S3, ECS, Lambda, ELK etc.)
• Work with the development teams to design scalable, robust systems using cloud architecture for both 0-to-1 and 1-to-100 products.
• Drive technical initiatives and architectural service improvements.
• Be able to predict problems and implement solutions that detect and prevent outages.
• Mentor/manage a team of engineers.
• Design solutions with failure scenarios in mind to ensure reliability.
• Document rigorously to keep track of all changes/upgrades to the infrastructure and as well share knowledge with the rest of the team
• Identify vulnerabilities during development with actionable information to empower developers to remediate vulnerabilities
• Automate the build and testing processes to consistently integrate code
• Manage changes to documents, software, images, large web sites, and other collections of code, configuration, and metadata among disparate teams

Position                       Software Developer/Sr.Software Developer
Department                Technology

Company                     Expedient Healthcare Marketing Pvt. Ltd

Compensation             Salary as per industry

Benefits                       Group Medical Insurance + Term Insurance

Greetings from Healthians!

https://www.healthians.com/">Healthians is India's leading health test at home service offering a wide range of health packages. It also has the fastest growing network of state-of-the-art fully automated diagnostic laboratories and a large team of highly skilled phlebotomists who specialize in sample collection from homes.

Technological innovation has been the foundation of the brand in the industry. The Company has completely turned a customer's diagnostic experience on its head, by focusing on delivering the best service experience fulfilled through technology.

Combining the use of Algorithms, Big Data, and Artificial Intelligence, Healthians has been at the forefront in terms of adopting technology to reimagine and redefine things in the diagnostic industry.

Healthians believes in adopting technology to drive more effectiveness, accessibility and innovation to be able to radically enhance the service experience for consumers.

With the philosophy of continuous improvement at its heart, Healthians aims to adopt IoT and AI to potentially leapfrog into the future and be the flag-bearer of digitization in the healthcare industry.

What we are looking for

• Graduate/Post Graduate in Engineering or related stream of IT/Software
• Individual contributor with the ability to work as a strong team player to execute tasks assigned to the development team based on pre-defined deadlines
• Energetic, innovative, self-motivated, with critical thinking ability
• Keen to work in a fast-paced environment and willing to put in additional efforts to complete challenging tasks

• Strong coding skills in PHP, Code Ignitor, Laravel, MySQL, SVN/Git, AJAX, JQuery
• Excellent RDBMS (MySQL) and NoSQL (MongoDB, Couchbase) database skills
• API based development knowledge is must
• Working experience of Agile and JIRA
• Exposure to AWS, Memcached, Redis, Ngnix, Elastic Search, and Solar is desired
• Good understanding of OOPs
• Experience in writing technical specifications

Team Human Resources

1.Atleast 1.5 - 3 yr Experience in Mongodb

2.Overall 4-10 yrs Experience  in PHP/MERN Stack Development

3.Strong Experience in large data set

4.Strong Knowledge in anyone of PHP ( Yii2, Larvel,Codeigniter)

5.Good understanding of Code optimization.

6.Excellent in Designing & Architecture, handle AWS(Amazon Web Services) for our product in Financial domain.

7.Expert in working on core PHP,Oops,MySQL,Javascript,Ajax,HTML5,CSS3,& JQuery technologies

8.Proficient Understanding of Code Version Tools Such as Git ,Bit Bucket

9.The candidate should be well versed with problem solving skills,task breakdown  & code reviewing.

Required:
1) WebFOCUS BI Reporting
2) WebFOCUS Adminstration
3) Sybase or Oracle or SQL Server or Snowflake
4) DWH Skills

Nice to have:
1) Experience in SAP BO / Crystal report / SSRS / Power BI
2) Experience in Informix
3) Experience in ETL

Responsibilities:

• Technical knowledge regarding best practices of BI development / integration.
• Candidate must understand business processes, be a detailed-oriented person and quickly grasp new concepts.
• Additionally the candidate will have strong presentation, interpersonal, software development and work management skills.
• Strong Advanced SQL programming skills are required
• Proficient in MS Word, Excel, Access, and PowerPoint
• Experience working with one or more BI Reporting tools as Analyst/Developer.
• Knowledge of data mining techniques and procedures and knowing when their use is appropriate
• Ability to present complex information in an understandable and compelling manner.
• Experience converting reports from one reporting tool to another

As a full stack engineer, you will build new features for our internal tools, including https://medium.com/@Smartcow_ai/tlt-lightning-ff47659f7804">lightning. Architect, develop, test, and deliver independently.

Responsibilities

• Design, test, build and deploy web applications for internal and external use
• Design and implement scalable APIs and backend services
• Convert high-level requirements into detailed, usable and intuitive UI
• Involved in the execution of project from design stage

Skills: 

• 3+ years full-stack python developer with exposure to web frameworks like Django or Flask
• Experience building APIs for rapidly iterating product and restful APIs and development of service layer using python's flask framework
• Proficient in writing unit test cases using Pytest package
• Proficient on Reactjs, Angular, & VueJs (GTH),
• Knowledge of DB and API schema designing
• Knowledge with OpenCV and ML workflow is added advantage
• HTML/CSS/JavaScript and JavaScript framework
• Database level programming using both SQL (MySQL, PostgreSQL) and No SQL (MongoDB/Casandra) and designing the database level stored procedures and persistence logic.
• Knowledge with Nvidia libraries is an added advantage
• Experience working with Web Application development, docker, Unix/Linux environments
• Understanding of machine learning, information retrieval, neural networks, networking, developing large software systems (stands out from crowd)

• Mobile App development using react native framework
• Expert in creating smooth UIs across both iOS & Android mobile platforms
• Leverage native APIs for deep integrations with both platforms.
• Should be able to solve complex technical, scalability or performance challenges
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Follow coding standards, unit testing, code reviews etc.

• Create regional sales plans and quotas in alignment with business objectives
• Self-driven individual with revenue closing experience and pipeline building
• Identify and qualify high ticket deals and opportunities.
• Must have knowledge on leading cloud services like AWS/Azure/Digital Ocean
• Support sales with day-to-day sales operation
• Evaluate individual performances
• Report on regional sales results
• Forecast weekly/Monthly/quarterly with Sales pipeline and closures
• Identify hiring needs, select and train new salespeople
• Prepare and review the annual budget for the area of responsibility
• Analyze regional market trends and discover new opportunities for growth
• Address potential problems and suggest prompt solutions
• Participate in decisions for expansion
•