Provide 24X7X365 NOC Support for Voice related issues
· SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience
· Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)
· Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
· New clients interconnect and interconnection testing
· Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes
· Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time
· Capacity management and reporting in case of possible breach of capacity
· Answer customer emails/calls and provide timely & high level of service
· Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients
· Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately
Skills
● Telecom industry experience will be an added advantage.
● Understanding of all selection methods and techniques
● Average communicator
● Well-organized
--
Shubham Vishwakarma
Full Stack Developer - Averlon
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Full Stack Developer - Averlon