Provide 24X7X365 NOC Support for Voice related issues
· SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience
· Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)
· Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting
· New clients interconnect and interconnection testing
· Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes
· Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time
· Capacity management and reporting in case of possible breach of capacity
· Answer customer emails/calls and provide timely & high level of service
· Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients
· Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately
Skills
● Telecom industry experience will be an added advantage.
● Understanding of all selection methods and techniques
● Average communicator
● Well-organized
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About globe teleservices
Similar jobs
- Coding Complex Modules
- Code review and enforcing best practices
- Improve application architecture
- Constantly improve his/her own skill set
- Customisation to existing open souce and custom built applications
- Building a knowledge base of the latest programming trends, best practices and methodologies.
Education & Experience:
- B.Tech/BCA/MCA or M.Tech
- Experience into Javascript (Node.js, Angular.js/React.js)
- Experience representing work to a broader product team and other leaders, clearly and succintly articulating the goals and concepts
Responsibilities
· Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
· Set up and optimize company pages within each platform to increase the visibility of company’s social content
· Develop, implement and manage the company’s social media strategy
· Manage and oversee social media content
· Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players and coordinate actions.
· Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
· Suggest and implement new features to develop brand awareness, like promotions and competitions.
· Stay up-to-date with current technologies and trends in social media, design tools and applications.
· Monitor and evaluate performance across the company's social channels in order to improve engagement.
· Execute quarterly marketing plans to meet overall business targets.
Education & Knowledge Desired
· 2 years of experience in online marketing, advertising or communication
· Experience with social media platforms, including but not limited to Facebook, LinkedIn, Twitter, Instagram, and YouTube
· Bachelor’s Degree or Master’s in Marketing, Advertising or Communications required
· Excellent creative writing skills
CI/CD tools Jenkins/Bamboo/Teamcity/CircleCI, DevSecOps Pipeline, Cloud Services (AWS/Azure/GCP), Ansible, Terraform, Docker, Helm, Cloud formation template, Webserver deployment & config, Databases(SQL/NoSQL) deployment & config, Git, Artifactory, Monitoring tools (Nagios, Grafana, Prometheus etc), Application logs (ELK/EFK, Splunk etc.), API Gateways, Security tools, Vault. |
What we are looking for?
A React JS Developer to manage a project for one of our biggest clients in the banking domain. The Individual should be passionate about technology, and experienced in developing and managing cutting-edge technology applications.
Technical Skills:
- 4 - 8 years experience in various software development/maintenance roles and proven experience working on React projects under an Agile /Scrum methodology and extensively used
React JS (Must Have)
C#, .Net Core (Good to have)
Web API
JQuery
HTML5
Version control systems like GIT.
- Experience in doing peer reviews and code reviews.
- Unit Testing Frameworks like Jest and karma
- Exposure to Source control like TFS, GIT
- Understanding of Agile methodologies
- Experience with Real Estate IT systems would be an advantage.
- Understanding of Enterprise Frameworks, Release procedures, understanding of development environments.
- Demonstrated ability in communicating with business users and assessing their needs.
- Demonstrated ability in providing solutions and working through the full development life cycle.
- Experience in progress reporting to management.
- Time Management Skills.
- Analytical and problem-solving skills.
- Excellent troubleshooting and communication skills.
- Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal.
- Other duties as required.
- Participate in requirements analysis
- Write clean, scalable code using React
- Test and deploy applications and systems
- Refactor and debug code.
- Develop documentation throughout the software development life cycle (SDLC).
- Expert in applications and provide technical support.
- Work closely with Solution Architect in designing applications.
- Write unit tests/functional tests/integration tests as per the definition of done for the Scrum team.
- Write and verifies code that adheres to the acceptance criteria
- Development according to best practices as per industry standards.
- Post Implementation Support and production support.
- Work closely with Architects and Scrum Masters to ensure the team attains continuous improvement
- Have the ability to provide constructive criticism in an inoffensive manner and be willing to help the team achieve the sprint goal.
- Ability to meet with clients as and when needed to discuss technical issues
Behavioral Skills:
- Resolve technical issues of projects and Explore alternate designs
- Participates as a team member and fosters teamwork through inter-group coordination within the modules of the project.
- Effectively collaborates and communicates with the stakeholders and ensures client satisfaction
- Train and coach members of project groups to ensure effective knowledge management activity.
Certification:
- Any relevant certification would be added advantage
- Driving and overseeing a team of Customer Service Associate's via outsourced partners to ensure they are providing an exceptional customer experience
- Mastermind creative ways to deliver an exceptional customer experience
- Developing and overseeing the implementation of customer service protocols
- Resolving complex customer problems or disputes in a professional manner
- Coaching and supporting team members to help them meet departmental goals
- Maintaining and documenting records of customer interactions for training purposes
- Preparing monthly and quarterly departmental reports to determine whether KPIs are being met and adopting methods for improvement wherever necessary
What you need to have:
- Graduation degree or equivalent would be mandatory, BE/BTech/Post Graduation degree would be desirable.
- 5+ years prior experience in customer-facing roles
- Proven experience in a leadership role is required
- Excellent communication skills and the ability to anticipate the needs of customers
- Must demonstrate strong analytical thinking skills
- Should possess strong problem-solving skills and the ability to make sound judgement calls
- Superior organizational and time management skills
- Innovative, creative thinking skills to ensure the organization is providing a cutting-edge customer experience
- Expertise in MS Excel, Word and PowerPoint
- Customer Handling Experience in Fintech Setup Mandatory
- Bias for action: Run pilots and then evaluate/course-correct to scale or reject.
- Highly analytical: Trust data to take decisions; have the ability to slice and dice data
- Extreme ownership: Take responsibility for all the good and bad campaigns with a focus on improvement
- Radical candor: Ability to speak your mind respectfully with fearless conviction
- Self-driven: Demonstrate a positive, can-do attitude.
- Excellent problem-solving skills with deep attention to detail.
- gathering and analyzing user/business system requirements, Participate in design meetings and consult with clients to refine, test and debug programs to meet business.
- Develop, test and implement new software programs
- Identifying areas for modification in existing programs and subsequently developing these modifications
- Clearly and regularly communicate with management and technical support colleagues
- Design and Applications, Web Sites, Data Communication Processes and User Interfaces
- Writing and implementing efficient code
- Determining operational practicality
- Test, maintain and recommend software improvements to ensure strong functionality and optimization
- Working closely with other developers, UX designers, business and systems analysts
- Analyze user requirements , Make good technical decisions that provide solutions to business challenges
- achieve resolution to outstanding problems or issues
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Possess strong problem solving and decision making skills while using good judgment
Job Qualifications and Requirements
As a front end product engineer, you will work with product engineers & designers to improve the overall user experience, performance, reliability and scalability of our systems. From handling millions of messages/ payments a minute to extract buyer intent and priority for processing these transactions to building tools to trace and visualize payments made across a business you'll be involved in projects that span all aspects of the business. Our goals includes scaling and architecting systems to support advanced product features that may not be currently viable because of hard technical considerations. You'll collaborate with our small, but effective, framework team with a track record of highly impactful work for Finly.
WITHIN 1 MONTH, YOU'LL
- Complete Finly's new-hire training week, and learn Accounts Payable Processes & the various partners we work with to make Finly happen.
- Investigate, solve and release a bug fix to production. In order to do this you will ramp up on Finly's engineering stack by pair-programming with your teammates and attending engineering training sessions designed and presented by the team.
- Meet with cross-functional peers around the company to learn how the product functions.
- Complete your engineering starter project and deploy your first changes to production.
WITHIN 3 MONTHs, YOU'LL
- Learn Finly's technical stack and apply development patterns through your work.
- Engage in your first on-call rotation in Support Engineering to help diagnose and resolve production problems and customer issues
- Individually contribute reliably ship full features to customers.
- Estimate technical scope and time to complete major features and initiatives.
WITHIN 6 MONTHS, YOU'LL
- Move to new product vertical & initiative and start designing scalable frontend systems.
- Have made a visible impact on the product for all the users of Finly.
- Work closely with your team to remove roadblocks, educate on best practices and improve how we work.
- Be comfortable navigating most of frontend stack and infrastructure
- Be responsible for the planning, scoping, design, and implementation of new features
- Participate in interviewing and hiring, as a way to influence team growth and how our values inform our culture
WITHIN 12 MONTHS, YOU'LL
- Individually contribute and lead teams to reliably ship full improvements to our frontend services
- Define tools and standards for product engineering to measure performance impact of releases
- Drive service reliability by developing tooling that enables metric visibility using SLIs, SLOs, and SLAs
- Developing Production Readiness standards to ensure service reliability
- Help grow other engineers technically by mentoring, pairing and developing other learning opportunities
- Collaborate with engineering and product leadership to define priorities and set delivery goals
Your understanding of front-end technologies, web application dev, system design, will be put to the test. You will take up a project for a team and then move to another project.
Join us & have the authority and responsibility to make things happen!
Responsibilities:
- Development and maintenance of existing codebases.
- Updates job knowledge by studying state-of-the-art development tools, programming techniques.
- You will be working on different technologies and domains as needed.
Requirements:
- Strong logical thinking.
- Good knowledge of Algorithms and Data Structures.
- Strong Knowledge of any one programming language.
- Knowledge of web frameworks (i. e. Django, spring, express)
- Flexible to learn new languages and technologies as needed.
Good to have:
- Knowledge of AWS and GCP
- Earlier experience in SailsJS
At BACQ, our mission is to build financial services that are simple, accessible and affordable.
BACQ is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.
Responsibilities:
- Work on the development backend systems for our first product
- Build reliable, secure and performant backend systems
- Drive test coverage and continuous delivery automation within the team
- Mentor and provide feedback to teammates
Requirements:
- 2+ years of software development experience
- Strong computer science fundamentals
- Good knowledge of Java ecosystem
- Can write code that is readable, maintainable and performant
- Know the importance of tests and how to approach writing different types of tests
- Good understanding of relational databases, transactions, entity-relationship modeling
- Comfortable writing multi-threaded programs
Bonus:
- Understanding of domain-driven design concepts like ubiquitous language, bounded contexts, aggregates and domain events
- Know how to use test driven development as a design tool
- Good intuition for the principles underlying object-orientation, particularly encapsulation
- Understand the importance of immutability and of reducing the state-space of objects
- Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools
- Have read some of our https://docs.google.com/document/d/18eWIOPYs0Hi8Kr4lXTtP_XMJp_4BrBzOd9Eui8v_l-c/edit?usp=sharing">favourite books