
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*

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6. Attending conferences, meetings, and industry events
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Translate wireframes into functional requirements, write well-abstracted, reusable, high-performance code for UI components Work closely with design, product management and development teams to create elegant, usable, responsive and interactive interfaces Contribute to continual improvement by suggesting improvements to user interface, software architecture or new technologies Optimize web applications to maximize speed and scale. Support diverse clients from high-powered desktop computers to low-end mobile devices Understand and coach/teach others, show a high level of ethics and team-work
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Bachelor/Master’s degree in Computer Science, Information Technology or a related field 2 to 3 years of experience in developing responsive, elegant, efficient and cross-browser front-end applications using Javascript, HTML5, CSS3 Hands on experience on various MVC frameworks, UI libraries such as ReactJS, D3.js Hands on experience on Map API’s like Google Maps, Openstreetmap and other powerful information-rich maps Familiar with UX processes and design Proven ability to drive large scale projects with deep understanding of Agile SDLC, high collaboration and leadership Excellent written and oral communication skills, judgment and decision making skills


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Location: Bangalore / Hyderabad
Exp.Level: 5+ Yrs
Required Skills:
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- Multithreading / Microservices
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Leads a team of Engineers for designing and architecting next generation platform solutions for clusters/Interior monitoring systems
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Expertise in programming using C, C++ and good understanding of OOAD & UML
Capable of analyzing HW schematics to realize the SW requirements.
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Expertise in memory management (eMMC, NAND)
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Expertise in using the communication protocols (I2C, SPI & UART) in the device driver.
Expertise in handling Device Tree based configurations.
Strong C & C++ programming skills, OOPS concepts
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Strong in software development for real-time embedded systems
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Ability to create and review changes for Gerrit and participate in a continuous integration loop
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Know-how and experience of SAFe/Agile Development
Knowledge in Automotive Safety Standards and Processes (ASPICE).
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B.E/B.Tech in Computer Science with hands on with Embedded software development on RTOS
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• Integration of multiple data sources and databases into one system.
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Extra Gems for:
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Job Title: Java Developer
Department: Technology and Research
Location: Mohali, Punjab
Reports to: Technical Lead
Context
Sampana Digital (SDPL) (http://www.sampanadigital.com">www.sampanadigital.com) is a digital technology company that provides end-to-end product engineering and digital transformation services. Our engineering services includes web & mobile application development, user experience design, cloud, testing and infrastructure managed services to transform businesses digitally. We also enable enterprises with contextual and personalized two-way multi-channel mobile communications, including SMS, voice, email and PWA technology.
We believe in small teams of smart, committed, and diverse individuals coming together and form a breakthrough insight. We are a team of passionate professionals to craft an unbeatable culture and services.
Come and join us!
Role Description
The successful candidate will be a pro-active problem solver, quick learner and will provide technical leadership and solution ownership. This candidate should have a passion for technology and should be looked at as a “technical guru” who champions their design, coding and implementation strengths and prides themselves on their development expertise. The successful candidate will join a team that develops and integrates enterprise e-commence and e-transaction systems for a diverse client base.
Job Responsibilities
- The successful applicant will be responsible for the technical delivery of all development assignments allocated to him in a timely fashion, while meeting rigorous quality targets.
- FSLC (Full Systems Life Cycle) programming in Java of scalable, maintainable, and well documented solutions based on Java
- Unit testing of code - Working with very large and complex SQL databases
- Troubleshooting through resolution of technical issues and system errors
- Performing testing, documentation, and mentoring/grooming/coaching less technical staff where applicable
- Work with Architects, Project Managers, and other Developers to estimate the level of effort necessary to implement assigned work packages.
- Write efficient, clean, tested code that follows high standards and quality requirements
Skills
Specific skillset required
- 1-2 years of enterprise application development experience with at least 1 year experience with Java/J2EE Technologies.
- Proficient in Java 8, with a good knowledge of java ecosystems
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Good to have:
- Have knowledge of design pattern, which includes java, j2ee design pattern.
- Web development experience using HTML5, CSS and AJAX/JQuery and Angular preferred.
- Demonstrable working knowledge of CI/Build tools like Maven, Ant and Jenkins
- Proficient understanding of code versioning tools, such as Git/Bitbucket.
- Familiarity with mainstream application servers like Apache Tomcat, WebSphere 8.0.
- Have working knowledge of LINUX commands and scripting.
- Experience developing and deploying solutions/applications across various environments (on premises and cloud (AWS ,Azure, Alibaba, GCP etc.)

