Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*
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JOB RESPONSIBILITIES
• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team
• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.
• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.
• Rechecking of Sales Invoice Made.
• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.
• Ensuring minimum freight charged to customers and our company from the transporters.
• Timely responding to all the dispatch-related calls, emails and queries.
• Maintaining accurate and complete data entry for the dispatch/logistics on the system.
• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.
• Ensuring customer satisfaction at all levels.
• Handling and assisting other dispatch team members.
• Ensuring stocks are available as per Stock Minimum Order Level.
REQUIRED SKILLS
• Prior work experience as a Logistics and Dispatch Manager.
• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.
• Record of successful distribution and logistics management.
• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.
The desired candidate is required to build and maintain scalable mobile applications.
Pre-Sales Executive
Company Name: Asset Infinity (Regd as PcsInfinity Pvt. Ltd)
Location: Noida (Hybrid)
Joining: Immediate-15 days
No of hires: 3-5
Reporting: CEO/MD
CTC: Confidential
Experience level: 0- 3 years
Profile Summary: We are looking to hire resourceful, efficient, and energetic candidates to join our Team. The candidates will have exposure to our Business & cross-functional teams along with an opportunity to work for a leading asset management solution – Asset Infinity.
Roles & Responsibilities;
- Understanding the client's requirements and then customizing the product/services as per their needs
- Reaching out to new customers and making presentations or pitches outlining the benefits of product/ services
- He/she will be responsible for payment follow up
- Build strong collaborative relationships with cross-functional product development/Onboarding/Customer Success teams
- Be a part of the demo calls and pitch our Product to the customer and explain all the features and product offerings.
- CRM Management – leads, customers, partners, affiliates.
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Work on documents- PPT, SOP, Proposal writing, BRD, FRD, SRS, etc, and other project deliverables as and when required.
Qualifications & competencies;
- Preferably an MBA/PGDM, with strong technical education background- B.Tech(IT), BCA will be preferred.
- Excellent selling, negotiation and communication - both written and verbal skills.
- Familiarity with the tools and technologies like Zoho, or any SaaS/ERP-based platforms will be value-added
- Any prior corporate experience will be highly preferable.
Role: Project Manager
Experience: 6+years
Education Qualification: Graduate/Postgraduate
Responsibilities:
• Manage technical aspects of projects, including planning, execution, and delivery
• Translate product strategy into detailed requirements for prototype construction and final product development
• Create Functional and Technical specification documents, translate application storyboards and use cases into functional applications
• Track project progress, identify and mitigate risks, and ensure project deliverables are completed on time and within budget
• Delivering new Bodhee features using AGILE delivery programs
• Ensure project quality and adherence to industry standards and best practices
• To act as a single point of contact from the team to Bodhee Stakeholders
• Identify and implement process improvements to increase efficiency and reduce costs
• Promote teamwork, motivate, mentor and develop subordinates
• Manage and take ownership of product including defining scope and developing requirements for product launch
Requirements
• Overall 6+ years’ experience with 3+ years of experience as Project Manager for any development projects and hands-on technical experience
• Proven experience as a technical project manager, with a track record of delivering projects on time and within budget
• Experience with agile software development methodologies.
• Strong experience with Java and UI design and development
• Strong experience leading development teams utilizing Java and UI technologies.
• Working experience with Data Analytics products is a plus
• Strong understanding of RDBMS and working experience with SQL
• Experience with developing Micro-services Based applications
• Excellent problem solving and analytical skills
• Excellent communication skills
Location - Navi Mumbai
Designation - Staffing Manager
Experience - 7+ yrs
Immediate joiners will be preferred
- Experience of planning and designing performance tests, creating and running the tests, and finally analyzing results to finetune.
- Experience conducting performance testing to ensure system capacity, reliability, and scalability
- Ability to understand and translate test requirements into a testable and correct design
- Ability to develop a test plan as required
- Strong hands-on experience with JMeter
- Knowledge of performance monitoring tools
- Hands-on experience analyzing reports and documenting observations to identify bottlenecks.
About The Company :
SCIGON was founded in 2008 by technology practitioners with a people-focused mindset. We continually strive to build on a track record of success, establishing new avenues for capabilities and growth. Based in Chicago, SCIGON offers a complete suite of offerings to meet enterprise and public sector customer technical, engineering and product needs. SCIGON's professionals advance client initiatives with a high degree of quality and efficiency. SCIGON has received broad recognition nationally and has been recognized through industry awards, media coverage, and several case studies Our goal is to provide fresh and effective ideas for mutual success. Our Mission: SCIGON is committed to providing an innovative approach and solutions that enable our clients and partners to succeed. While knowledge, experience and technology provide the tools with which we reach these aims, we place the most value on relationships.
We focus on understanding customer and partner needs, bring a collaborative approach to the discussion, and work hand-in-hand to identify effective strategies that intersect outcomes with the business drivers that underpin needs. Our Vision: Understanding client and partner needs, and to working as a team to meet mutual objectives. Our company culture is also centered on a commitment to sustainability, as well as social and economic responsibility
Frequently Asked Questions :
Why work for us ?
It would be a Challenging, grounds up a promising circumstance for you. You get an opportunity to chip away at great technologies alongside stunning specialists with strong financial strength.
Also, we have some Employee Value Propositions :
- An outstanding work culture :
- Remote work :
- Work life balance :
- Provident fund Professional growth through our Learning and development
Required Skill:
• Good hands-on experience with Java and JEE
• Good hands-on experience with Microservices
• Good experience in UI frameworks (HTML, Java Script, HTML5, JSP, Ajax)
• Good understanding of Spring, Spring boot, Spring Integration
• Good experience with service oriented architecture and REST, JSON, XML, SOAP
• Good experience with any Directory technology LDAP
• Good Experience with a relational database like Oracle
• Experience working with Agile Methodology
• Experience in using RTC, code quality tools, defect tracking tools
• Good experience with code reviews
• Excellent team player with good organizational, communicational, analytical and logical skills.
• Good understanding of the web browsers and web applications
Desired Skills:
• Good experience with Ping product like PingAccess and Ping Federate
• Apache Camel
- You will hold the beacon for development and user experience at a company while helping us scale from 3 million users to 50 million users
- Build performance and effective new features by participating in the overall application lifecycle
- Build modular, reusable, performant, and optimal features both in frontend and backend
- Code, debug, troubleshoot, deliver
- Help maintain and improve existing data structures while planning and implementing new model data structures for scalability
- Continuously improve stability and performance of company’s tech platform
- Be the user’s voice and help make product decisions
- Exhibits knowledge and behavior to adopt Information Security and Privacy practices at their work.
- 1 - 4 years experience as a Full-Stack Developer
- In-depth understanding of the entire web development process (design, development, and deployment)
- Proficiency with Nodejs, MongoDB, AWS.
- Proficiency with front-end languages (e.g. HTML, JavaScript, and CSS)
- Team Building & Leadership
- Want to interact with all levels of the company including senior leaders and cross-functional teams
- Love problem solving and thrive on handling multiple projects and tasks
- Foster strong professional relationships with the full organization
- Sense of ownership and pride in your performance and its impact on the company’s success
- Should be capable of applying software design patterns and object-oriented design to solve problems in front end development.
- Deep expertise in converting visual design into web application using CSS, LESS/SASS pre-processors and strong knowledge on cross-browser compatibility.
- Good knowledge of Responsive and Adaptive web designs using media queries, bootstrap and other frameworks and grid systems.
- Deep functional knowledge or hands-on design experience with Web Services (REST, SOAP, etc.) is needed to be successful in this position.
- Strong grasp of security principles and how they apply to web applications and web sites.
- Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN).
Mandatory Requirement/ Preference:
- 4 years of experience for delivering enterprise solutions or products using full SDLC
- 4 years of work experience with enterprise solutions for Microsoft platform (SQL Server, stored procedures, WCF, C#.net, Entity Framework)
- Extensive knowledge and experience with creating and maintaining stored procedure in MS SQL Server.
- Working with WEB API added advantage