Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*
Shubham Vishwakarma
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If interested kindly share your updated resume on 82008 31681
EXCITED ABOUT YOUR TASKS?
● Assist in sourcing, screening, and shortlisting candidates through job portals, social media, and other channels.
● Conduct initial candidate assessments, coordinate interview schedules, and facilitate communication with candidates.
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Responsibilities / Your mission, should you choose to accept🚀
- To design flows and experiences that are delightful, intuitive and elegant.
- Execute on a master level with an eagle eye for detail.
- Give feedback on product strategy and design work to continually push the level of quality on the team.
- Collaborate Product and Engineering to deliver a world class experience to our users.
- From wire-framing to designing end-to-end flows and prototypes, you will be in charge of designing products that solve problems in a simple and elegant way while taking care of every small detail.
- Evaluate current processes, identify best practices, develop plans to reach goals and implement improvements.
- Strive every day to ensure the product is more loved by customers than it was the day before
About You
- 2+ years demonstrated experience with end-to-end (hybrid UX and UI) product design in a product company.
- Strong visual design skills, ideally with experience designing iconography, illustration and creating motion graphics
- The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
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- Must have a portfolio featuring examples of design work.
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- Hugely customer-focused with a passion for great customer journeys and experiences
- To be a constant learner. You will be always growing - both personally and with the team
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Product Manager at OneCard
At Onecard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others.
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You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link.
YOU SHOULD INCLUDE THESE IN YOUR APPLICATION:
A few words on...
- Why you’re interested in being a product manager at OneCard in particular
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- Expertise in P2P domain which includes Procurement and Account Payables and Fusion
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- Obtaining agreement on business analysis deliverables and ensuring that they meet all the requirements of the business
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- Working with business to capture & clarify business requirements & support business & technology teams in data analysis, in UAT phase etc.
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- Aware of the AGILE terminologies and should have knowledge of AGILE tools like JIRA, Confluence etc.
- Basic knowledge of PL/SQL for data querying & analysis will be an added advantage.
- Exposure to MS Office products like Visio and Excel
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon