
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*

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- Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA.
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- Strong leadership and team management skills.
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- Strategic thinker with the ability to execute plans effectively.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
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• Design, build, and manage scalable infrastructure on cloud platforms (GCP, AWS, Azure, or OCI)
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• Develop and maintain CI/CD pipelines for multiple services and environments
• Manage infrastructure as code using tools like Terraform and/or Pulumi
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If Interested kindly share your updated resume on 82008 31681
Job Title: System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications)
Company: Telebu Communications
Location: Hitech city, Madhapur, Hyderabad
Experience: 3–5 Years
Employment Type: Full Time
Salary: Up to CTC 50,000
About Telebu Communications
Telebu is a 20+ year-old product-based technology company offering enterprise communication solutions across SMS, Chat, Voice & Video platforms. Formerly known as SMSCountry Networks, Telebu has offices across India, Bahrain, UAE, Saudi Arabia, Qatar & USA.
Objective: We are looking for a System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebu will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways.
Responsibilities:
- Install & maintain Freeswtich and other SIP servers.
- Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems.
- Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers.
Requirements:
- 3 years of hands-on industry experience in telecommunications
- Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP and audio/video codecs.
- In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), and Linux
- Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc.
- Strong understanding of implementing various network setups (Private VPNs, multi-zone secure connectivity etc)
Nice to have:
- Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes)
- Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc.
- Working knowledge in any NoSQL databases like MongoDB, Redis, Cassandra etc.
- Passionate about knowing everything about VoIP Protocol standards & related RFCs
About Estontec
Estontec Group Managing FOUR rapidly growing brands in India. All Brands are founded & executed with a vision to create a better tomorrow for everyone. Creating Jobs & means of livelihood for over 500 people globally. Management Team brings in over 100-man years of experience in Technology, Innovation, Marketing & Building Businesses.
Our Brands
Haloocom
Fastest growing brand in the Enterprise Communications Platform. Now present in 6 countries & spread across all the major cities in India, constantly innovating & upgrading its applications based on the ANI (Artificial Narrow Intelligence) tools like NLP Voice BOTS & Chat BOTS.
BrandonWheelz
India's Most Trusted Transit Media Advertising Brand. Operational in 82+ cities with over 100 impactful campaigns. BrandOnWheelz uses Technology & Transparent processes to give Real-time Status of campaigns for the Customers.
Kottanz
Popularly Known as the: GIFTS OF INDIA. Creating, Changing & Uplifting the Lives of over thousands of underprivileged Families in India. Kottanz today has become a livelihood for more than many women in need. All our products are 100% natural & handmade
ADZ
AdZ is on a mission to fuel innovation in the in-app advertising industry and it is part of more than 100 popular apps so far, and the rapid growth has made AdZ the fastest-growing advertising platform of its kind. AdZ believes in turning your dream marketing campaigns into a plan and executing the same with measurable tools to scale your business's outcomes.
The role
We are looking for a new graphic designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.
Key responsibilities
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Key skills and experience required
- Bachelor’s degree in graphic design or related field.
- Experience as a graphic designer or in related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Photoshop, Illustrator, Dreamweaver, Adobe InDesign
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
- You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions
- You are a strong team player who can collaborate effectively with different team members
- Knowledge of layouts, graphic fundamentals, typography, print, and the web
Familiarity with HTML and CSS preferred
Perks
- Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
- 30 Annual Paid Leave (18 Casual + 12 personal time off).
- Rewards and Recognitions program
- Annual Company outing to celebrate Success together
Policies, Systems, Processes & Procedures
- Review and ensure the India information security policies are aligned with group policies and practices.
- Review and provide recommendations to India policies, standards, guidelines/ processes concerning RBI (Reserve Bank of India) regulatory requirements
- Coordinate with business units to define SLA for India
- Formulate the security strategy and roadmap for India
Information Security
- Identify and ensure compliance to unique security requirements for RBI (Reserve Bank of India) related to RBI cyber security framework and RBI Guidelines on Information security.
- Establish contacts with RBI (Reserve Bank of India) regulators to receive security updates, circulars
- Coordinate for the group for various regulatory security audits at the Singapore location.
- Monitor and track all India open issues with IT and concerned international SPOCS
- Assist the GSO office and BU in attaining information security compliance objectives.
- Identify issues that could impact the bank and escalate any serious issues/ breaches/ violations; develop/monitor action plans for its closure in liaison with local, and overseas branches, and business groups.
- With the support of the Head office GSO team, perform risk assessments for locally implemented IT solutions and track open issues to closure
- Instigate and maintain contact with RBI Regulatory Authorities, Regulatory compliance department, and ensure good & healthy working relationships.
- Review new regulatory legislations; promptly communicate all regulatory notices/circulars to all concerned areas, provide interpretations if necessary; develop/monitor action plans towards its implementation.
- Assist Head office during Regulatory Examinations; ensure implementation/regularization of observations linked to compliance while meeting the deadline(s).
- Respond to queries that are sought by local Regulatory Authorities / Law Enforcement Agencies Head Office & Overseas branches, in a timely manner with complete and accurate information.
Job Context
- Security Compliance requirements at the India location.
- Highlight security status & concerns to management.
- Consult with IT and information security staff to ensure that an implementation plan is established.
- Actively participate and contribute to GSO initiatives
- Track open Audit issues on information security to closure
- Risk assessments for local implementations
- Inform HO of any new 3rd party technology vendor for vendor assessment
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We are looking for a Senior Network Engineer to be responsible for the development and support of a complex networking infrastructure critical to the operation of the Company. This position will develop technical solutions to complex problems requiring the regular use of ingenuity and creativity.
- Maintain, test, and monitor complex local area and wide area network designs encompassing multiple technologies using established procedures and tools.
- Diagnose network issues and provide problem resolution in a timely manner.
- Develop and maintain all network component and system configurations.
- Design, install, and support networking systems and operations.
- Troubleshoot network performance issues.
- Analyse system errors or failures and work to resolve issues. Escalate as necessary to maximize system availability.
- Provide technical support to peers and guidance to users.
- Evaluate new network technologies and make recommendations regarding the integration of relevant technologies into the existing network. Recommend upgrades, patches, and new applications or equipment.
- Maintain knowledge of emerging technologies and enhanced applications.
- Create and maintain network systems documentation and asset management information.
Qualifications:
- 9+ years of networking systems experience is required.
- Experience with Cisco products and support services and procedures is essential; Cisco certifications are preferred, but not required.
- Expert level experience with Cisco Nexus Switching equipment required.
- Expert level experience with Cisco /FMC/ASA Anyconnect.
- Expert level experience with Cisco ISE, posturing RADIUS, TACACS.
- Experience with F5 LTM.
- Expert level experience with routing protocols (EIGRP, OSPF, BGP, DMVPN, IPSEC VPN).
- Expert level experience with L2 technologies (VPC, VTP, port channels)
- Experience with Palo Alto firewalls, and Meraki WIFI/SD WAN.
- Experience with network related tasks with AWS.
- Must be able to work flexible hours on-site and remotely.
- Must be able to work in a complex, dynamic team environment with minimal supervision and possess good organizational skills.
- Strong interpersonal skills are needed to work well with a talented team of infrastructure support personnel and application developers.
- CCIE certification - preferred
- Ability to communicate with individuals at all levels in the Company and with various business contacts outside of the company in an articulate, professional manner.
- Ability to organize, prioritize and handle multiple assignments on a daily basis.
- Experience in developing Apex classes, triggers, Visualforce pages and Lightning components.
- Good knowledge of Salesforce recommended best practice around design and development.
- In-depth understanding of Workflow rules, and Triggers, etc.
Roles and Responsibilities:
- Interacting with the client over phone and email
- Gathering client requirements
- Managing the lead flow
- Coordinating with the client and the space partners
- Generating revenue and achieving sales targets.
- Building and maintaining client relationships.
Basic Qualifications:
- - We are looking for Graduates / MBAs with 1 to 2 years of work experience in customer engagement or sales profiles.
- - Candidates familiar with the real estate sector or coworking spaces.
- - Prior experience in enquiry or client management and lead tracking will be beneficial
- - Should have strong written and spoken communication skills. Proficiency in English is a must, knowledge of other Indian languages (preferably, Hindi, Kannada, Tamil or Telugu) will be added advantage
In addition, ideal candidate should have:
- - Good problem solving skills
- - Must have good work ethic
- - Excellent communication skills
- - Works independently
- - Detail oriented










