
Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*

Similar jobs
Job Title: Digital Marketing Executive
Job Type: Full Time
Location: Indore
Summary/Objective:
We are looking for an experienced and results-driven Digital Marketing Executive to join our dynamic marketing team. The ideal candidate will be responsible for implementing effective digital marketing strategies to optimize our online presence.
Responsibilities:
• SEO: Implement and manage search engine optimization (SEO) strategies to improve search rankings and drive traffic to our website.
• Social Media Marketing (SMM): Develop and execute social media strategies across platforms such as Facebook, Instagram, Twitter, and LinkedIn.
• Pay-Per-Click (PPC) Campaigns: Create and manage PPC campaigns to generate leads and increase brand visibility.
• Facebook and Instagram Setup: Manage the setup and maintenance of our Facebook and Instagram shopping features.
• Shopping Engine Product Feed: Oversee the submission of product feeds to various shopping engines and ensure they are optimized for maximum visibility and conversion.
• Data Analysis & Reporting: Utilize Excel for data analysis and creating detailed marketing reports to track performance and inform strategy.
• Social Media Post Scheduling: Utilize social media post scheduling tools to plan and publish content efficiently.
• Email Marketing: Implement email marketing campaigns using various tools to engage with customers and prospects.
Qualifications/Requirements:
Education:
• Bachelor's degree in Marketing, Digital Media, or related field.
Experience:
• Proven experience in digital marketing.
• Strong understanding of SEO, SMM, and PPC.
• Proficient in Microsoft Excel for report creation and data analysis.
• Familiarity with social media calendar planning and posting schedule.
• Experience with email marketing tools and strategies.
• Experience in e-commerce marketing.
• Certifications in Google Analytics, Google Ads, or similar platforms.
Skills:
• Creative thinking with a focus on innovation and problem-solving.
• Excellent communication and analytical skills.
3+ years experience in SaaS/B2B product design
Proficiency in Figma for UI/UX design
Strong UX/UI and interaction design fundamentals
Experience designing complex, data-heavy interfaces
Experience building scalable design systems (components, patterns, tokens)
Position: Account Manager Sales
Location: Faridabad/Jaipur/Kolkata/Punjab
Experience required: 1- 3 years
(B2B Sales) – Field Visit for meetings
Salary Range: 3 LPA
Working Days: 5.5 days working (First 2 Saturdays and all Sundays are off)
Job Type: Full Time Requirement: Bike and Laptop
Role Description:
We are looking for a Key Sales Manager to join our team at iTech Ecommerce Pvt. Ltd. This is a full time, on-field sales role. The ideal candidate will be responsible for managing and nurturing B2B leads, as well as acquiring new clients to drive business growth.
Key Responsibilities:
- Identify, generate, and manage new B2B leads Build and maintain strong client relationships
- Conduct meetings and presentations with prospective clients
- Working efficiently on CRM
Eligibility Criteria:
- Collaborate with internal teams to ensure client satisfaction and account growth
- Meet and exceed sales targets
- Prior experience in the sales process, B2B preferred.
- Excellent lead generation, communication, and negotiation skills
- Strong interpersonal and relationship-building abilities
- Smart worker who can figure out the challenges to convert lead.
- Self-motivated person
Note: Only male candidates are preferred for this role as of now, two wheeler and a laptop (in working condition) are mandatory.
Role: Relationship Manager
- Exp: min 1 year
- Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
- Meals will be provided, as the staff will be stationed at the resorts.
- Location: Goa, Gujarat, Maharastra
Key Responsibilities of the Relationship Manager:
- Achieving stretched targets in a result-focused environment.
- To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
- To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
- To prepare sales proposals for prospective clients.
- Regular liaison sales/Pre-sales and member relations department.
- To keep abreast of new products and services and undertake training
What you’ll be doing
- Lead the development of our platform’s front end.
- Work with the product and design teams along with the founders to build new product features from start to finish: through conception, research, implementation, and maintenance.
- Work closely with founders and internal/external stakeholders to build products, tools, and services from scratch and deliver high-quality software solutions.
- You'll leverage your frontend knowledge to help improve performance and reliability, and polish existing features.
- Share your technical expertise to help the team make thoughtful and scalable design decisions and identify performance bottlenecks to troubleshoot quickly.
- Manage product development priorities, deadlines, and deliverables.
- Ensure high-performant and responsive web applications and websites.
Skills & Qualities we’re looking for
- Bachelor’s/Master’s degree in Computer Science (or equivalent experience).
- 2-4 years of experience as a frontend developer (rare exceptions for highly skilled developers) at a fast-paced, preferably early / growth stage start-up.
- You're familiar with HTML, CSS, Javascript, and a React-like UI framework.
- Knowledge of codebases and version control systems (Git).
- You have experience debugging performance issues with UI in modern browsers across multiple platforms.
- Well-versed with SQL database design & RDBMS concepts.
- Strong arithmetic reasoning, logical and analytical thinking skills.
- Strong knowledge of code quality maintenance and performance analysis.
Location : Gurgaon
About the company:
The company is changing the way cataloging is done across the Globe. Our vision is to empower the smallest of sellers, situated in the farthest of corners, to create superior product images and videos, without the need for any external professional help. Imagine 30M+ merchants shooting Product Images or Videos using their Smartphones, and then choosing Filters for Amazon, Asos, Airbnb, Doordash, etc to instantly compose High-Quality "tuned-in" product visuals, instantly. The company has built the world’s leading image editing AI software, to capture and process beautiful product images for online selling. We are also fortunate and proud to be backed by the biggest names in the investment community including the likes of Accel Partners, Angellist and prominent Founders and Internet company operators, who believe that there is an intelligent and efficient way of doing Digital Production than how the world operates currently.
Job Description :
- We are looking for a seasoned Computer Vision Engineer with AI/ML/CV and Deep Learning skills to
play a senior leadership role in our Product & Technology Research Team.
- You will be leading a team of CV researchers to build models that automatically transform millions of e
commerce, automobiles, food, real-estate ram images into processed final images.
- You will be responsible for researching the latest art of the possible in the field of computer vision,
designing the solution architecture for our offerings and lead the Computer Vision teams to build the core
algorithmic models & deploy them on Cloud Infrastructure.
- Working with the Data team to ensure your data pipelines are well set up and
models are being constantly trained and updated
- Working alongside product team to ensure that AI capabilities are built as democratized tools that
provides internal as well external stakeholders to innovate on top of it and make our customers
successful
- You will work closely with the Product & Engineering teams to convert the models into beautiful products
that will be used by thousands of Businesses everyday to transform their images and videos.
Job Requirements:
- Min 3+ years of work experience in Computer Vision with 5-10 years work experience overall
- BS/MS/ Phd degree in Computer Science, Engineering or a related subject from a ivy league institute
- Exposure on Deep Learning Techniques, TensorFlow/Pytorch
- Prior expertise on building Image processing applications using GANs, CNNs, Diffusion models
- Expertise with Image Processing Python libraries like OpenCV, etc.
- Good hands-on experience on Python, Flask or Django framework
- Authored publications at peer-reviewed AI conferences (e.g. NeurIPS, CVPR, ICML, ICLR,ICCV, ACL)
- Prior experience of managing teams and building large scale AI / CV projects is a big plus
- Great interpersonal and communication skills
- Critical thinker and problem-solving skills
Opportunity
We are looking for a Product Marketer who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects.
Product marketer responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you.
Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness.
Responsibilities
- Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative
- Prepare and manage monthly, quarterly and annual budgets for the Marketing department
- Set, monitor and report on team goals
- Design branding, positioning and pricing strategies
- Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material)
- Analyze consumer behavior and determine customer personas
- Identify opportunities to reach new market segments and expand market share
- Craft quarterly and annual hiring plans
- Monitor competition (acquisitions, pricing changes and new products and features)
- Coordinate sales and marketing efforts to boost brand awareness
- Participate in the quarterly and annual planning of company objectives
What you can expect in the next 12 months
|
Within 1 month |
|
|
Within 3 months |
|
|
Within 6 months |
|
|
Within 12 months |
|
Java
Mandatory:
- Strong expertize in Java/J2EE(4-7 years of experience)
- Strong expertize in Microservices, SpringBoot
- Java including multithreading and concurrency
Preferred skills :
- Experience in Virtualization, SDN, NFV, Yang, Netconf
- Good Knowledge on Networking
- Multithreading and concurrency









