Cloud Support Associate - Gurugram
Regular working days - Sunday to Thursday
Shift Timing - 9 AM to 5 PM
The database market is massive (the IDC estimates it to be $89B+ by 2024!) and MongoDB is at the head of its disruption. The MongoDB community is transforming industries and empowering developers to build amazing apps that people use every day. We are the leading modern data platform and the first database provider to IPO in over 20 years. Join our team and be at the forefront of innovation and creativity.
Building on the rapid success and adoption of MongoDB, we are delivering applications and services that make it much easier to manage and scale database deployments. These next-generation systems are a growing list but currently include products such as Atlas, Cloud Manager (cloud.mongodb.com), Compass, etc to name a few.
Our Cloud Support Associates provide their exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products. We’re looking for individuals who want to dig into the details of how “big data” and “web-scale” systems are successfully assembled and operated every day by organizations of every size and flavor.
Cloud Support Associates are a key part of our elite Technical Services organization that supports MongoDB customers worldwide, with teams in locations including New York, Austin, Palo Alto, Sydney, Delhi, Dublin and Tel Aviv.
If you’re passionate about the opportunity to get comfortable working with the cloud every single day and be part of a team that works at the frontier of SaaS services and database systems, this is the role for you.
Why MongoDB is a fantastic place to work and build your career
- Be a part of the company that’s reinventing the database, focused on innovation and speed
- Enjoy a fun, inspiring culture that is engineering focused
- Work with talented people around the globe
- Learn, contribute, and make an impact on the product and community
Responsibilities
- Investigate customer’s technical issues to find solutions, discover and report bugs
- Technical troubleshooting, log and server analysis
- Customer support by cases or over the phone
- Gather feedback from customers and redirect it to sales, engineering, product and marketing teams
What are we looking for
- A passion for solving customer problems
- Prior knowledge of AWS, or other public cloud
- General knowledge of OS (Linux, UNIX, Windows)
- A focus on customer service
Good to have
- Foreign Language
- Previous Support Experience
Disclaimer
To drive our employees' personal growth and business impact, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. https://www.mongodb.com/blog/channel/culture">Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
*MongoDB is an equal opportunity employer*
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Responsibilities
· Resolving technical support inquiries directly or indirectly through on-site and/or remote first-level support representatives.
· Performing routine assignments in the entry level to a professional job progression.
· Providing prompt recovery and problem escalation using multiple system management and problem management tools.
· Working closely with development teams, support teams and vendors to coordinate special operations, and communicate/escalate problems to meet assigned deadlines.
· Providing analytical support for the development & enhancement of system interfaces and develop/enhance those tools under technical direction from seniors.
· Assisting in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operations.
· Working closely with support groups to refine system monitoring, reporting, and to assist them in their analysis and problem recovery.
· Providing prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures.
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to the back-end
- Collaborate with other team members.
Skills And Qualifications :
- Proficient understanding of web markup, including HTML5, CSS3, Bootstrap, Flexbox.
- Proficient understanding of advanced JavaScript libraries and frameworks, such as ReactJS
- Good understanding of asynchronous request handling, partial page updates, and AJAX framework.
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of code versioning tools, such as Git, Github
1. Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
2. Develop and monitor campaign budgets.
3. Plan and manage our social media platforms.
4. Prepare accurate reports on our marketing campaign’s overall performance.
5. CRM
6. Identify the latest trends and technologies affecting our industry.
7. Evaluate important metrics that affect our website traffic, service quotas, and target audience.
8. Work with your team to brainstorm new and innovative growth strategies.
9. Oversee and manage all contests, giveaways, and other digital projects.
10. Influencer Marketing
11. Basic knowledge of on Page & off Page SEO
12. Basic knowledge of WordPress / Shopify
13. Using Canva & basic knowledge of other video editing tools for stories etc.
14. Content writing, News Letters & Blogs14. Brand Audit & Research
16. Strategy creation, Competitive analysis & Content Research for SMM
17. Google Ads & Facebook Business Ads
- 2+ years of experience as a react/react-native developer
- Must have skills: ReactJS
- Deep understanding of javascript, typescript and react
- Familiarity with multiple state management techniques
- Knowledgeable about design patterns and their utility in day to day problems
- Worked on and shipped large scale react/react-native applications
- Great product sense; you care about usability and good design
- Strong communication skills
- Bonus if you have worked on Android/iOS apps or nodejs backend.
Roles & Responsibilities
- Work collaboratively with everyone in the team to deliver best in class user experience
- Write well-crafted, well-tested, readable, maintainable code in typescript and react-native
- Implement pixel perfect designs with advanced interactions, which are a joy to use
- Implement unit and UI automation tests
- Own a feature end to end and ensure its usability
- Continuously discover, evaluate and implement new technologies to enhance user experience
- Support other developers on the team with code reviews, design feedback, and other advice and guidance
Hood is a new-age anonymous social network.
Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.
Role & Responsibilities
- Execute full lifecycle software development
- Architect and conceptualize the product from initiation
- Program well-designed, testable, efficient code Develop flowcharts, layouts, and documentation to identify requirements and solutions
- Integrate software components into a fully functional software system
Qualifications: -
- Bachelor's degree in Computer Science, Software Engineering or a related technical discipline.
- 2-4 years of experience in software design and development.
- Strong coding skills (JavaScript/Typescript, Node.js).
- Strong database design (MySQL/DynamoDB) and query writing skills with a commitment to performance and efficiency.
- Working knowledge of RESTful API paradigms.
- Experience building distributed domain-driven microservices.
- Strong understanding of database and storage fundamentals.
- Experience with AWS stack.
- Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, and complexity analysis.
- Knowledge of React.js is a plus.
- Startup experience is a plus.
What you can expect from us
1.Learning Budget: If there's a workshop, book, or event you think will help you learn, we'll cover your bill.
2.Health insurance for you and your family.
What happens after you apply?
Step 1: Within 7 days of your application our wholesome, original & expressive - our People Team will reach out to you for a quick chat.
Step 2: Within 4-6 days of chatting with the People Team, you will get a call from someone from your future team to discuss the job role.
Step 3: If all goes well, we’ll schedule a call with your future manager to deep dive into the role with you and for you to show off your skills through a small task.
Step 4: After a quick interaction with the People Team, If our vibes match, a quick call with our Founders.
If we mutually enjoy the 4 steps, we onboard you with a big smile :)
NOTE
At any step, if things don't work out, we will proactively send out an email. You are welcome to
ask for detailed feedback and re-apply in the future.
We prefer [Passion>Skills>Education]
Our client owns and operates multiple brands in the personal advice industry connecting customers to advisors through its proprietary marketplace platform. Their platform has enabled 50+ million conversations with independent experts across a number of fields including relationship advice, spiritual advice, life coaching, and career advice.
Our client is based in San Francisco, USA, and is expanding in Bangalore to bring in top talent and build out exciting new features for their customer-facing e-commerce products. They are looking for top test/quality assurance (QA) engineers to ensure their very high-quality bar is met and raised. As a Quality Assurance Engineer, you will develop and execute feature and regression test suites to ensure product quality.
Role & Responsibilities:
- Work closely with a scrum team and collaborate in all stages of the Software Development Life Cycle (SDLC)
- Key contributor for manual end-to-end functional & regression testing"
- Review feature specifications and design documents and provide timely and meaningful feedback
- Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
- Estimating, prioritizing, planning, and coordinating testing activities with the rest of the QA team along with releases
- Identify, record, document, and track bugs
- Collaborate with internal teams (e.g. developers, product managers, stakeholders) to identify requirements and communicate progress & releases
Desired Skills & Experience:
- At least 5 years of experience in Software Quality Assurance / Software Development
- Experience in agile & scrum methodologies
- Ability to write clear and comprehensive acceptance criteria, test plans, and test cases
- Hands-on experience with both white box and black box testing
- Excellent communication skills
- Knowledge of SQL scripting
- BS degree in Computer Science/Engineering or a related subject is a plus
- Automation experience within the Selenium framework (Java) is a plus
- Performance (stress/load) testing is a plus
Perks & Benefits:
- Friendly, talented, collaborative, and entrepreneurial team
- Competitive and comprehensive benefits and perks
- Generous holiday and PTO policies
- Training and development opportunities and allowance
- Fun and inclusive digital, and (in the future) in-person events
- Employee groups - DEI committee, fun committee, wellness group, and more
- Flexible remote work
The company is the industry-leading collection of online destinations (including Astrology.com, Horoscope.com, Keen, and PsychicCenter) providing spiritual guidance on love, relationships, career, health, and life overall. They are passionate about connecting people with the world's best advisors (including psychics, tarot card readers, life coaches, and more) and content to empower everyone to live happier lives.
A team of over 100 employees is powered by their diverse perspectives and company core
values:
- They are humble. They believe the best result is achieved by leveraging others perspectives
- They think like owners. They make decisions that optimize for the greater good of the organization
- They challenge limiting beliefs. They are at their best when they identify and shatter the status quo expectations
The company is an equal opportunity workplace and is an affirmative action employer. They are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
Summary of the role:
As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.
Qualification:
- Bachelor’s degree from an accredited university
- Strong technical aptitude and expertise with JavaScript, HTML,CSS
- Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions
Experience:
- 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
- Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
- Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus
Responsibilities:
- Understand client business requirements and how to map those requirements to specific digital measurement tactics
- Development of documentation, deliverables and solutions requirements for web analytics tracking
- Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
- Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives
Key Skills:
- Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
- Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
- Hands on experience in writing DTM rules and troubleshooting the existing implementations
- Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
- Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
- Knowledge of web development technologies - JavaScript, HTML, CSS etc.
- Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
- Excellent ability to read and debug HTML, JavaScript to successfully test tags
- Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
- Excellent written skills and the ability to write for both technical and non-technical users
- Willingness to travel for client discoveries and other off-site meetings
- Experience with developing analytics testing processes
- Ability to effectively communicate with clients and colleagues at all levels
At Navi, our mission is to build financial services that are simple, accessible and affordable.
Navi is founded by Sachin Bansal & Ankit Agarwal to build consumer-centric and technology-driven businesses in the BFSI (Banking, Financial Services & Insurance) space.
Responsibilities:
- Work on the development of the Android app for our first product
- Write clean, well-tested code
- Optimise app performance using real profiling data
Requirements:
- 3+ years of software development experience
- Strong computer science fundamentals
- Deep knowledge of Java and Android SDKs, familiarity with Kotlin
- Can write code that is readable, maintainable and testable
- Know the importance of tests and how to approach writing different types of tests
Bonus:
- Know how to use test driven development as a design tool
- Seek to identify key underlying ideas and use those as building blocks before reaching for shiny new tools
https://docs.google.com/document/d/18eWIOPYs0Hi8Kr4lXTtP_XMJp_4BrBzOd9Eui8v_l-c/edit?usp=sharing">favourite books