- Education - BS or BA. English, Computer Science or Engineering
- Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
- Tools
- Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
- Source/version control - Git/Gerrit, GitHub, or Bitbucket.
- Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
- Collaboration and Process Management - Confluence, Wiki
- Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
- Communication and writing - Excellent written and verbal communication skills in English.
About Cohesity
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Job title - Technical Content Writer
Job Description
HeadSpin has a commitment for businesses to prioritize digital user experience through our platform and grow into an industry leader. The driving force behind our success is our unwavering belief in clear and effective communication. We’re searching for an experienced technical writer to join our team and help take our client-focused services and marketing efforts to new heights. As an ideal candidate, you have proven experience in a highly technical field, such as software development, computer science, or engineering. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.
Objectives of this Role
- Develop comprehensive documentation that meets organizational standards
- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content
- Write user-friendly content that meets the needs of the target audience
- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Daily and Monthly Responsibilities
- Research, outline, write and edit new and existing content, working closely with various departments to understand project requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation
Skills and Qualifications
- Bachelor’s degree in a relevant technical field
- 2-4 years’ industry experience as an effective technical writer
- Proven ability to quickly learn and understand complex topics
- Previous experience writing documentation and procedural materials for multiple audiences
- Superior written and verbal communication skills, with a keen eye for detail
- Experience working with engineering to improve the user experience: design, UI, and help refine content and create visuals and diagrams for technical support content
Preferred Qualifications
- Proven ability to handle multiple projects simultaneously, with an eye for prioritization
- Firm understanding of the systems development life cycle (SDLC)
- Previous software development experience
- Certification through the Society for Technical Communicators
Job Description
Dyte provides developer friendly live video SDKs that allows you to easily add 1:1 calls, group calls and webinars right within your platform. Our low code approach and user friendly documentation means you are ready to go live with less lines of code. Dyte also offers plugins that allow developers to add real time applications like whiteboard, youtube player and AI applications such as background changer and live audio transcription with a couple of lines of code.
About the role:
Would you like to write technical documentation that helps people understand the technology that empowers Dyte’s SDKs? We are currently looking to expand our docs team with tech writers who can learn API skills and synthesise that understanding into resources that help our incredible community succeed with Dyte.
We are growing rapidly and need a tech writer who can help create a foundation of reference and learning material that will scale up with our broad user base. Dyte is used by Developers to add live video in their products. If supporting these developers sounds like the kind of challenge you’d like to tackle, apply to join us!
What You'll Do :
- Structure and write technical blogs relevant to Dyte and our customers.
- Work closely with our customers to create case studies.
- Work with the engineering team and write the content for our product release notes and monthly newsletter.
- Work with design team and create and review the content on product features for our website.
- Create product guides and manuals as necessary.
- Own the docs for your dedicated feature set—you’ll be responsible for documenting a specific area of Dyte's product and will drive all docs efforts around it.
- Plan documentation in conjunction with product release cycles—you’ll work with engineers and product managers to learn about a feature from specifications, user research, and most importantly through your own hands experimentation with the product.
- Carry out editorial reviews on your docs teammates’ drafts—you’ll be providing constructive feedback that helps your colleagues to grow, as well as receiving it.
- Deliver high-quality, accurate documentation that acts as an effective learning resource, aligns with content strategy guidelines, and represents Dyte’s product to community and customers.
- Liaise with stakeholders across the company to establish and address docs needs.
Who you are:
- 3+ years of experience working with B2B Saas, Dev tools, API first companies or open source projects as a technical writer.
- Problem solver—you take a broad view of the role your docs work plays within the organisation and are comfortable with shifting priorities.
- User empathy—maybe you’ve been involved in tech support, in a community or customer facing role, you’ve helped people learn tech skills, or you’ve sought user feedback on docs in the past.
- Strong communicator—you’ve written technical material before, whether official documentation or just your own tutorials on tech skills you wanted to share, and your communication skills carry over into the way you engage with teammates.
- Self-directed learner—you can pick up tech skills with minimum support and have a curiosity about learning development workflows and practices.
- Experience using and documenting SaaS products.
- Nice skills to have: Experience with the Docs as Code/Docs like Code approach to documentation, writing Markdown- based content, working in an Agile environment, and using source control systems, especially Git.
Our Perks:
- Competitive Salary
- ESOPs
- Medical Insurances
- Friendly leaves policy
- 100% Remote Option
Roles & Responsibilities :
- Responsible to cross check and vet facts on the fundraiser
- Responsible to check the content quality of sponsored campaigns
- Responsible to cross check and vet creative assets
- Collaborating with multiple teams, understanding the process and seamlessly delivering results
- Communication & Coordinate with patients for health updates through series of actions (either via phone calls, emails or chats)
- Follow SOPs and adapt new processes
- Multitask with several tasks
Basic Qualification :
- Bachelor’s Degree or Post Graduate Degree in Literature/ English.
- 1 or 2 years of experience in sales executive ,customer service executive ,or operations associate
- Experience in handling customer calls
- Experience working on CRM’s
Desired Skills
- Impeccable written & oral communication skills in English & Local Language
- Target oriented & hunger for personal growth and overall development
- Strong Organizational and interpersonal skills
- Should have worked in a team environment
- Ability to communicate to customers convincingly
- Ability to multitask
- Excellent time management skills
- Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)
- Extreme level of flexibility and adaptability to new tasks & environments
- Responsible, Capable & has ability to work independently
- Logical Thinker and look to solve problems in strategic way
- Basic Analytical skill will be added bonus
- Basic Understanding of what we do at Impact Guru
- Develop and lead a world-class content team that will develop content for
online courses on Management related courses. This job
will equip the candidate with highly sought-after skills including leadership
and instructional designing
- Collaborate with business development & project management team to
meet content production deliverables
- Define & structure content development process, work with educational
content across all levels
Saas Experience is good to have.