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Job Title:                                        Microsoft Dynamics Developer

Employment Type:                   Full Time, Permanent

Position Location:                      Hyderabad

Reports to:                                    Delivery Head

Qualifications:                             BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field

Total Experience                         5+ years

Working Model                           Hybrid

Organization Brief:

CapTech (www.captechconsulting.com) is a U.S.-based technology and management consulting firm and part of the Markel Group (NYSE: MKL), a Fortune 500 family of companies. We help leading organizations design, build, and modernize digital products, data platforms, and customer experiences that create measurable business impact.

Our Global Capability Center (GCC) in Noida/Hyderabad, operated by RDSolutions India (also a Markel Group company), extends CapTech’ s consulting excellence through world-class engineering, analytics, and innovation capabilities delivered from India.

About The Role:

The Microsoft Dynamics 365 Developer is responsible for delivering end-to-end technical support, configuration, and development within the Dynamics 365 ecosystem. This role ensures stability, performance, and continuous improvement of the application environment.

You will collaborate closely with business analysts, functional consultants, and other developers to deliver scalable and efficient solutions across CRM and ERP modules.

Primary Responsibilities:

·      Develop and customize Dynamics 365 applications (Customer service, contact center) to meet business requirements.

·      Implement custom plugins, workflows, Power Automate flows, and business rules.

·      Build and maintain PowerApps, Power BI dashboards, etc. and integration within the Power Platform and external system.

·      Develop and maintain custom APIs, web services, and data integrations with external systems using C#, .NET, and Azure services.

·      Support Microsoft Dynamics 365 applications

·      Collaborate with functional and technical teams to gather requirements

·      Troubleshoot, debug, and optimize existing Dynamics 365 solutions for performance and scalability.

·      Ensure compliance with Microsoft best practices, coding standards, and data security guidelines.

·      Stay updated on the latest Dynamics 365, Power Platform, and Azure features to recommend enhancements and innovations.

Knowledge and Skills Requirement:

·      Dynamics 365 CE/CRM configuration, customization, and environment management.

·      Deep knowledge of Power Platform (Power Apps, Power Automate, Dataverse etc).

·      Experience using DevOps tools (Azure DevOps, Git, CI/CD pipelines)

·      Hands-on experience with .NET, JavaScript, Plugins, APIs, Dataverse SDK.

·      Experience of Azure services, logic apps, Azure functions, and security best practices.

·      Experience with performance tuning, system monitoring, and telemetry tools.

·      Familiarity with ServiceNow or similar ITSM tools.

Qualification:

·      Bachelor’s degree in computer science, Information Technology, or related field.

·      4+ years of experience with Microsoft Dynamics 365 CE/CRM technical support or development.

·      Microsoft certifications in Dynamics 365, Power Platform, or Azure.

·      Experience with enterprise-grade integrations and middleware platforms.

·      Exposure to ITIL processes, SLA-based support, and change management.

Why Join US:

·      Be part of a Fortune 500 global enterprise known for innovation, integrity, and long-term growth.

·      Join a Global Capability Center that combines the energy of a startup with the stability of a global brand.

·      Collaborate with U.S. based consulting teams on cutting-edge, enterprise-scale projects.

·      Work in a hybrid environment that promotes learning, craftsmanship, and career growth.

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.