8+ ServiceNow Jobs in Hyderabad | ServiceNow Job openings in Hyderabad

We are hiring an L1 IT Support Engineer with 2–3 years of experience in desktop/helpdesk support to provide first-level technical assistance across end-user systems, cloud, and enterprise IT environments.

Key Responsibilities

• Troubleshoot Windows OS and Office 365 issues (Outlook, Teams, OneDrive)
• Manage Active Directory tasks: password resets, access/user management
• Install/configure laptops, desktops, printers, and software
• Perform basic network troubleshooting (Wi-Fi, VPN, DNS, DHCP)
• Support AWS CloudWatch alerts and basic Linux troubleshooting
• Handle patching, RCA, documentation, and SOP updates
• Manage tickets in ServiceNow/Jira and meet SLA timelines
• Support onboarding/offboarding and escalate complex issues to L2

Required Skills

• 2–3 years in IT Support / Helpdesk / Desktop Support
• Strong in Windows 10/11, Office 365, Active Directory
• Basic exposure to AWS / CloudWatch and Linux/Unix
• Familiarity with ServiceNow/Jira, ITIL/SLA processes
• Knowledge of SIP/VoIP basics is a plus
• Strong communication and troubleshooting skills

Job Title: Java Application Support Engineer/ System Support Engineer

Experience: 1 – 3 Years

Location: Hyderabad

Shift: 4 PM – 1 AM (Late Evening Shift)

Academic Qualification & Experience:

 Bachelors in Computers,

Job Summary:

Detail-oriented Java Application Support Engineer with experience in production support, UAT validation, release analysis, and RCA. Skilled in troubleshooting, log analysis, and providing L2 support for Java-based applications. Collaborates with cross-functional teams to ensure system stability, smooth releases, and SLA adherence in fast-paced environments. Flexible to work in late evening shifts.

Work Distribution:

• Production Support (40%): L2 Support, Incident Management, Ticket Resolution.
• RCA (10%): Problem Management, Root Cause Analysis.
• Release Analysis (10%): Scope and Impact Analysis
• Release & UAT Validation (40%): Test Case Preparation, Execution, and Validation.

Key Responsibilities:

• Provide Production Support for Java-based applications (SaaS/Cloud), ensuring high availability, performance, and reliability.
• Assist in debugging issues, analyzing application logs, and performing initial root-cause investigations.
• Work with Business and QA Teams to support User Acceptance Testing (UAT), including preparation, execution and validation of test cases.
• Document issues, resolutions, and system behaviors using standard templates and tools.
• Collaborate with Customer Support, Development/QA Teams, and stakeholders for issue escalation & resolution and improvements.
• Monitor application health, respond to incidents, and ensure timely communication of status updates.
• Ensure adherence to SLAs, compliance requirements, and best practices for Application Support, Application Releases & UAT.
• Follow established processes for incident management, change management, and release cycles.

Skills required:

• Knowledge of Java, Linux/Unix, Oracle-SQL, MSSQL
• Basic to intermediate experience in Java Application Support or troubleshooting Java-based systems.
• Good understanding of log debugging, error analysis, and general debugging procedures and troubleshooting
• Experience with Release Cycles, UAT Testing, writing and executing test cases.
• Experience with ticketing systems (e.g., Zoho, EasyRedMine, Jira, ServiceNow) and any monitoring tools.
• Strong verbal and written communication skills, comfortable interacting with users and team members.
• Understanding of ITIL practices (nice to have).
• Good documentation skills and attention to detail.
• Ready to work in late evening shifts (4 PM to 1AM) 

We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Job Description

We are looking for a ServiceNow Developer with at least 2 years of experience in ITBM (IT Business Management) to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate should have hands-on experience in ITBM modules and ServiceNow development.

Key Responsibilities

• Develop and customize applications on the ServiceNow platform.
• Implement and support ITBM modules such as PPM, Demand Management, and Resource Management.
• Configure Workflows, Business Rules, Client Scripts, and UI Policies.
• Work with REST/SOAP integrations with third-party systems.
• Collaborate with stakeholders to gather and implement requirements.
• Maintain and enhance existing ServiceNow applications.

Required Skills

• 2+ years of experience in ServiceNow Development
• Hands-on experience with ITBM / PPM modules
• Strong knowledge of JavaScript, ServiceNow scripting
• Experience with Flow Designer, IntegrationHub
• Understanding of Agile / Project Management concepts

• 5+ years of hands-on ServiceNow development experience.
• 3+ years of dedicated, in-depth experience implementing, configuring, and customizing the ServiceNow SPM/ITBM suite.
• Technical Certifications:
• Must-Have: ServiceNow Certified Implementation Specialist – Project Portfolio Management (CIS-PPM).
• Strongly Required: ServiceNow Certified Application Developer (CAD).
• SPM Module Expertise (Hands-On):
• Demonstrated mastery of the PPM suite (Demand, Project, Portfolio, Resource Management).
• Proven experience with Application Portfolio Management (APM).
• Solid understanding and configuration experience with Agile Development 2.0 and its integration points.
• Platform Skills:
• Expert proficiency in ServiceNow scripting (both client-side and server-side).
• Strong knowledge of the ServiceNow platform architecture, including the Common Service Data Model (CSDM).
• Experience building and consuming REST/SOAP web services.
• Analytical Skills:
• Excellent problem-solving skills with the ability to analyze complex business requirements and translate them into technical designs.
• Strong communication and interpersonal skills, with the ability to effectively collaborate with both technical teams and business leaders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

Roles & Responsibilities

Roles and Responsibilities:

• SPM Module Implementation: Lead the design, configuration, development, and implementation of core SPM applications, including:
• Project Portfolio Management (PPM): Including Ideation, Demand, Project, Program, and Portfolio modules.
• Application Portfolio Management (APM): For application inventory, rationalization, and technology portfolio management.
• Agile Development 2.0: Configure and manage stories, epics, themes, and sprints, ensuring seamless integration with PPM.
• Resource Management: Develop and configure solutions for capacity planning, resource allocation, and time management.
• Financial Management: Assist in configuring cost models, budgets, and financial reporting related to projects and portfolios.
• Custom Development & Platform Expertise:
• Develop high-quality, scalable, and maintainable custom solutions using ServiceNow platform capabilities, including Business Rules, Client Scripts, UI Actions, UI Policies, and Flow Designer/Workflows.
• Utilize advanced scripting skills in JavaScript, Glide APIs (GlideRecord, GlideAjax), and HTML/CSS to deliver custom functionality.
• Serve as the technical SME for the SPM module, providing guidance on best practices and platform limitations.
• Integrations:
• Design and implement integrations between ServiceNow SPM and other enterprise systems (e.g., Jira, Azure DevOps, financial systems) using IntegrationHub, REST, and SOAP APIs.
• Stakeholder Collaboration & Support:
• Collaborate with business analysts and stakeholders to gather requirements, create technical designs, and deliver solutions that meet business needs.
• Provide advanced support for SPM applications, troubleshoot complex issues, and perform root cause analysis.
• Reporting and Analytics:
• Create sophisticated reports, Performance Analytics dashboards, and custom visualizations to provide stakeholders with actionable insights into portfolio health, project status, and resource utilization.
• Governance and Maintenance:
• Manage application upgrades, patching, and release cycles for the SPM suite.
• Ensure adherence to coding standards, development best practices, and effective use of update sets for deployments.

Skills – Jboss, DevOps, ServiceNow, Windows Server.

JD - Application Maintenance -- Must have -- Installation and configuration of Custom/Standard Software e.g., FileZilla, JDK, OpenJDK Installation and configuration of JBOSS/Tomcat Server, Configuration of HTTPS certificate in JBOSS/Tomcat, Windows Event Viewer/IIS Log/ Windows Security /Active Directory, how to set Environment variable, Registry value, etc. Nice to Have --- Basics of Monitoring Knowledge of PowerShell, MS Azure Devops, Deploy and Configure application, how to check Last installed version of any software/patch, ServiceNow , ITIL , Incident Management , Change Management

Required Qualifications:

• Prior Experience in ServiceNow development and administration in an enterprise environment.
• Ability to configure, develop, and implement functionality within ServiceNow.
• ServiceNow System Developer, Administrator Certification.
• Ability to relate to software engineering challenges and practices.

Preferred Education/Experience:

• Education: BS degree in Computer Science or Engineering or equivalent on the job, hands-on experience.
• Minimum of 4+ years of overall IT experience, with a practical understanding of various technologies and processes such as operations systems, storage, networking, monitoring, and discovery.
• Experience delivering automated solutions and impl12ementation of highly scalable, highly available services.
• Other ServiceNow Micro Certifications.