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Service Now Developer
Tata Consultancy Services's logo

Service Now Developer

7 - 10 yrs
₹10L - ₹30L / yr
Bengaluru (Bangalore), Hyderabad, Pune, Mumbai, Delhi, Gurugram, Noida, Chennai
Skills
ServiceNow
ITSM
HRSD
Certified Scrum Master (CSM)

Key Responsibilities: 

  • Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase. 
  • Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives. 
  • Build trust and rapport with stakeholders to encourage open communication. 
  • Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools. 
  • Document current workflows, integrations, and pain points with the existing tools. 
  • Identify redundant tools and processes that can be streamlined with ServiceNow. 
  • Collect and analyze functional and technical requirements for the ServiceNow implementation. 
  • Prioritize requirements based on customer goals, compliance needs, and business impact. 
  • Translate business requirements into actionable technical solutions. 
  • Compare the customer’s current toolset and processes against ServiceNow’s capabilities. 
  • Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications. 
  • Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation. 
  • Propose relevant ServiceNow modules and custom solutions to address identified gaps. 
  • Ensure alignment with the customer’s enterprise architecture and long-term goals. 
  • Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans. 
  • Document key decisions, risks, and dependencies during the co-creation phase. 
  • Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution. 


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Tata Consultancy Services

Founded :
2015
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Tata Consultancy Services’ IT services, consulting and business solutions deliver real results to global businesses to help them experience certainty.
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