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Customer Support Executive for E-Commerce customers

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Posted by sangeeta s
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Bengaluru (Bangalore)
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- yrs
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₹2L - ₹3L / yr
Skills
Communication Skills
MS-PowerPoint
MS-Outlook
MS-Excel
Customer Success
Job description
Responsibilities -  Communicates with customers by phone, chat or email.  Manages difficult or emotional customer situations.  Responds promptly to customer needs and solicits customer feedback to improve service.  Follows up on order shipment and delivery for 100% customer satisfaction.  Adjusts complaints concerning billing, shortages/overages, or service rendered, referring complaints of service failures to designated departments for investigation.  Effectively speaks, writes and presents clearly with persuasion.  Develops relationships with assigned departments/divisions/customers/vendors; understands and responds to customer needs; displays positive posture and attitude when dealing with others, regardless of their diverse background, level, or status.  Identifies problems and causes; analyzes and generates best alternative solutions; makes timely, sound and appropriate decisions even under conditions of risk and uncertainty.  Provide consistent performance in meeting deadlines; follows schedules and procedures. Is consistently at work and on time; ensures work responsibilities are covered when absent. Requirements - • Any Graduate with Excellent oral and written English communication • Good interpersonal skills and ability to gel and work well within a team • Freshers with good English communication skills may also apply. • Experience - 0 - 1 years • Working hours - 5 days per week Hiring Process : Face to Face Interview
About Catena Technologies Private Ltd
www.giskaa.com : Exclusive Online Shop for Eco-friendly, Organic and Natural products. Shipping worldwide
Founded
2015
Type
Product
Size
20-100 employees
Stage
Raised funding
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