Relationship manager

Role & Responsibilities

Minimum required Accountabilities for this role-

• Conduct in-depth moderated and unmoderated user interviews using psychological frameworks (e.g., Prospect Theory, Cognitive Dissonance, System 1 & 2) to uncover latent motivations, emotional drivers, and behavioral barriers.
• Design, deploy, and analyze quantitative research studies (surveys, questionnaires, experiments) grounded in validated psychological models such as Theory of Planned Behavior (TPB), Big Five Personality Traits, and Self-Determination Theory.
• Synthesize qualitative and quantitative data into actionable insights by identifying underlying cognitive and behavioral patterns (e.g., loss aversion, anchoring bias, trust erosion).
• Translate research findings into structured outputs such as personas, mental models, journey maps, and behavioral frameworks that predict user behavior.
• Test UI/UX prototypes through usability and concept validation studies using tools like Figma, Maze, and UserTesting, leveraging models such as Fogg’s Behavior Model.
• Own end-to-end research execution including study design, participant recruitment, psychometric segmentation, data analysis, and insight storytelling.

Additional Accountabilities pertaining to the role-

• Partner closely with design, product, and business teams to convert behavioral insights into bias-aware recommendations, nudges, and experience improvements.
• Monitor fintech and behavioral science trends (e.g., hyperbolic discounting, decision fatigue) through diary studies, ethnographic research, and secondary analysis.
• Support business KPIs such as conversion, engagement, retention, and trust through evidence-backed research inputs.
• Contribute to the development of internal research standards, methodologies, and best practices.

Ideal Candidate

• Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles
• Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior
• Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research
• Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements
• Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation
• Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology
• Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness
• Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams
• Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role
• Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)
• Candidates from institutes with strong behavioral research exposure are preferred
• Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms
• Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights
• Preferred (Skills): Exposure to behavioral experimentation, usability testing, journey analysis, or consumer psychology frameworks used to improve digital product experience
• Preferred (Gender) : Female candidates are highly preferred

We are looking for a skilled DevOps Engineer with strong expertise in Microsoft Azure and Pulumi to join our growing engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining scalable cloud infrastructure and CI/CD pipelines. This role requires hands-on experience with Infrastructure as Code (IaC), automation, and cloud-native DevOps practices while collaborating closely with development and platform teams. 

The candidate must be comfortable working in a U.S. time zone overlap, ensuring smooth collaboration with onshore teams. 

Key Responsibilities 

• Design, implement, and maintain cloud infrastructure on Microsoft Azure using modern DevOps practices. 
• Develop and manage Infrastructure as Code (IaC) using Pulumi to automate infrastructure provisioning and management. 
• Build, maintain, and optimize CI/CD pipelines to support reliable and frequent deployments. 
• Monitor, troubleshoot, and improve cloud infrastructure performance, availability, and security. 
• Collaborate with development teams to improve deployment processes and application reliability. 
• Implement automation and configuration management to streamline operations. 
• Manage containerized applications and orchestration platforms when applicable. 
• Ensure adherence to cloud security best practices, governance, and compliance standards. 
• Support production environments and resolve infrastructure-related issues in a timely manner. 
• Maintain documentation for infrastructure architecture, deployment pipelines, and operational procedures. 

Required Skills & Experience 

• 4–7 years of experience in DevOps, Cloud Engineering, or related roles. 
• Strong hands-on experience with Microsoft Azure cloud services. 
• Proven experience using Pulumi for Infrastructure as Code (must-have). 
• Experience building and managing CI/CD pipelines using tools like Azure DevOps, GitHub Actions, Jenkins, or similar. 
• Strong experience with containerization technologies (Docker, Kubernetes). 
• Proficiency with scripting languages such as Python, Bash, or PowerShell. 
• Experience with monitoring and logging tools. 
• Strong understanding of cloud networking, security, and identity management. 
• Experience with Git-based version control systems. 

Preferred Qualifications 

• Experience with Kubernetes in Azure (AKS). 
• Familiarity with observability tools such as Prometheus, Grafana, or similar. 
• Experience with cloud cost optimization and performance tuning. 
• Knowledge of DevSecOps practices and security automation. 
• Azure certifications such as Azure DevOps Engineer Expert or Azure Administrator.

Location: Gurugram, India

Duration: 3 Months

Job Summary:

We are seeking a highly motivated OSINT Analyst Intern with a potential Pre-Placement Offer (based on performance) to join our Cyber Intelligence Team. The role focuses on gathering, analyzing, and reporting on publicly available data to support cyber investigations, threat intelligence, and profiling tasks. Ideal for individuals passionate about intelligence gathering, social media analysis, and digital profiling.

Responsibilities:

• Perform open-source intelligence (OSINT) investigations using usernames, emails, phone numbers, and social media footprints.
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• Conduct deep-dive investigations using breach data and leaked credential sets.
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• Utilize Google Dorking techniques to extract sensitive or hidden data from public sources.
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• Perform social media intelligence (SOCMINT) to analyze behavioral patterns, networks, and digital presence.
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• Investigate mobile numbers using OSINT tools to identify user identities and digital trails.
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• Assist in email-based investigations, including tracing sources, compromise checks, and breach analysis.
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• Maintain strict operational security (OPSEC) during intelligence collection and investigations.
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• Support the generation of intelligence reports, profiling documents, and threat landscape summaries.
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• Stay updated on geopolitical issues, regional conflicts, and their cybersecurity implications (preferred).
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Required Skills:

• Strong understanding of OSINT techniques and investigation workflows
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• Google Dorking and advanced search operators
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• Email investigation tools and methodologies
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• Mobile number tracing and identification using OSINT platforms
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• Social Media Intelligence (SOCMINT) across platforms like Facebook, Twitter, LinkedIn, Telegram, and others
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• Experience in breach data investigation (HaveIBeenPwned, dehashed, breach compilation analysis)
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• Knowledge of Operational Security (OPSEC) for safe investigation practices
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• Ability to create detailed and structured intelligence reports
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• Bonus: Geopolitical awareness and understanding of how global events impact cyber threats.

Position: Java fullstack Developer

Location: Bangalore / Hyderabad

Exp.Level: 5+ Yrs

Required Skills:

• Java, Spring
• Multithreading / Microservices
• Data structures and Algorithms
• Angular 2+
• Coding

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

●    Overall 8+ Years of Experience in Web Application development.

●    5+ Years of development experience with JAVA8 , Springboot, Microservices and middleware

●    3+ Years of Designing Middleware using Node JS platform.

●    good to have 2+ Years of Experience in using NodeJS along with AWS Serverless platform.

●    Good Experience with Javascript / TypeScript, Event Loops, ExpressJS, GraphQL, SQL DB (MySQLDB), NoSQL DB(MongoDB) and YAML templates.

●    Good Experience with TDD Driven Development and Automated Unit Testing.

●    Good Experience with exposing and consuming Rest APIs in Java 8, Springboot platform and Swagger API contracts.

●    Good Experience in building NodeJS middleware performing Transformations, Routing, Aggregation, Orchestration and Authentication(JWT/OAUTH).

●    Experience supporting and working with cross-functional teams in a dynamic environment.

●    Experience working in Agile Scrum Methodology.

●    Very good Problem-Solving Skills.

●    Very good learner and passion for technology.

●     Excellent verbal and written communication skills in English

●     Ability to communicate effectively with team members and business stakeholders

Secondary Skill Requirements:

● Experience working with any of Loopback, NestJS, Hapi.JS, Sails.JS, Passport.JS

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers.

• Interact and collaborate with Head of Product, Product Managers, Product Designers, UX Designers to understand requirements, communicate your design thinking and ideas. Create product solutions as quick sketches, mockups, high-fidelity visual designs, prototypes to solve the problem at hand. Review, refine and iterate designs and validate them with our users.
• Ensure intuitive and amazing experiences for our users by transforming complex product requirements/concepts into easy-to-use & accessible features.
• Craft every detail of new product features with pixel perfect design, understand the edge cases along with the visual expressions
• Create new patterns that are intuitive, develop scalable design systems with other designers in the team. Adhere to high-quality style standards on typography and graphic design.
• Identification of UX problems in collaboration with customer support and analysts, conduct layout adjustments, iterations based on user feedback, and analysis to increase product adoption.
• Adopt highly efficient design practices to own end-to-end design process (user research, wire-framing, prototype testing, pixel-perfect design solutions).
• Clearly communicate design logic, stories, and concepts to a cross-functional team of designers, engineers, analysts,s and product managers.
• Ability to think and visualize concepts originally. Ability to perform tasks with little or no supervision and observe

• Bachelor’s degree in design or relevant field.
• 4-6 years of experience in UI/UX design for digital products (preferably mobile).
• Portfolio of professional UX design work for mobile (Android & IOS) platforms.
• Experience in building and shipping mobile/web applications independently end to end.
• Familiarity with technical constraints and limitations to design for platforms such as mobile apps(Android/iOS) desktop and responsive web.
• Proficient with industry-standard design tools (Figma, Sketch, InVision, Adobe Creative Suite, Zeplin, etc.)
• Ability to prioritize and manage multiple milestones and projects efficiently.
• Team spirit, good time-management skills, strong communication skills to collaborate with various stakeholders.
• Detail-oriented, advanced problem-solving skills with a customer-centric approach.
• Continued education and research into the latest UI/UX trends and current design strategies.