Quality Control Trainee- Opening for Freshers

Job Title: Team Leader – Outbound Sales

Process: IDFC First Bank

Openings: 10

Location: Thane

Job Description:

We are hiring experienced Team Leaders for the IDFC First Bank outbound sales process. The candidate will be responsible for managing a team of telecallers, driving sales performance, and ensuring daily targets are met.

Key Responsibilities:

Handle and manage an outbound sales team

Guide and motivate agents to achieve targets

Monitor daily performance and call quality

Ensure productivity and target achievement

Report daily MIS and team performance

Requirements:

Minimum 6 months to 1 year experience as a Team Leader

Experience in outbound sales process (any sales background acceptable)

Strong team-handling and leadership skills

Good communication and coordination skills

Immediate joiners preferred

Salary:

₹25,000 to ₹28,000 in-hand per month

·        5+ years of experience in QA engineering, with significant focus on mobile application testing (iOS + Android).

·        Strong command of test automation frameworks such as Selenium, Appium, Playwright, or similar.

·        Solid understanding of CI/CD pipelines, build systems, and QA integration with DevOps.

·        Hands-on experience with creating test plans, test cases, and test data for end-to-end mobile applications.

·        Strong analytical, debugging, and problem-solving skills.

·        Experience working in fast-paced startup or high-growth environments.

·        Excellent communication and cross-functional collaboration skills.

·        Availability to work on-site in Ahmedabad.

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job description

We are looking to expand our existing Python team across our offices in Surat. This position is for SDE-1 - Junior Software Engineer.

The requirements are as follows:

1) Familiar with the the Django REST API Framework.

2) Experience with the FAST API framework will be a plus

3) Strong grasp of basic python programming concepts ( We do ask a lot of questions on this on our interviews :) )

4) Experience with databases like MongoDB , Postgres , Elasticsearch , REDIS will be a plus

5) Experience with any ML library will be a plus.

6) Familiarity with using git , writing unit test cases for all code written and CI/CD concepts will be a plus as well.

7) Familiar with basic code patterns like MVC.

8) Grasp on basic data structures.

1. Curriculum Development: Collaborate with Academic Advisory Committee and Marketing team members to design and develop comprehensive curriculum for data science programs at undergraduate and graduate levels. Ensure alignment with industry trends, emerging technologies, and best practices in data science education.
2. Faculty Recruitment and Development: Lead the recruitment, selection, and development of faculty members with expertise in data science. Provide mentorship, support, and professional development opportunities to faculty to enhance teaching effectiveness and academic performance.
3. Quality Assurance: Establish and maintain robust mechanisms for quality assurance and academic oversight. Implement assessment strategies, evaluation criteria, and continuous improvement processes to ensure the delivery of high-quality education and student outcomes.
4. Student Engagement: Foster a culture of student engagement, innovation, and success. Develop initiatives to support student learning, retention, and career readiness in the field of data science. Provide academic counselling and support services to students as needed.
5. Industry Collaboration: Collaborate with industry partners, employers, and professional organizations to enhance experiential learning opportunities, internships, and job placement prospects for students. Organize industry events, guest lectures, and networking opportunities to facilitate knowledge exchange and industry engagement.
6. Research and Innovation: Encourage research and innovation in data science education. Facilitate faculty research projects, interdisciplinary collaborations, and scholarly activities to advance knowledge and contribute to the academic community.

Budget Management: Develop and manage the academic budget in collaboration with the finance department. Ensure efficient allocation of resources to support academic programs, faculty development, and student services.

Required Skills

• Extensive senior level full-stack software development experience with Node.js (2 or more years) with detailed understanding of user interface frameworks, back-end software architecture interactions and node module capabilities.
• Two or more years' experience with one or more JavaScript frameworks/technologies such as Express.js, Angular.js, React.js, MobX or Flux.js.
• Strong development experience with developing RESTful Web Services using Node.js.
• Comprehensive knowledge of Scrum and Kanban Agile development process and ceremonies including scrums, planning events, backlog grooming, retrospectives and demos.
• Complex programming, program debugging, data analysis, problem analysis and resolution of issues within open source applications.
• Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development and testing.

Desired Skills

• Client development experience with HTML, DHTML, CSS, JavaScript
• Experience with other JavaScritpt frameworks such as Express, Restify, Hapi, Sails, JOI, and Kinex.
• Javascript experience with ECMAScript2015 (ES6), ECMAScript2016 (ES7) or Bable compiler.
• Operating System and Infrastructure experience with Linux, Windows 7, Unix, Solaris, JMS, OOD, CVS.
• Experience with VersionOne Application Lifecycle Management Tools
• Experience with Jenkins and Continuous Integration.
• Standards & Protocols knowledge including XML, XSLT, WSDL, JSON.
• Experience with Testing Tools including Mocha, Chai, Sinon, Supertest, Enzyme, Instanbul, Selenium, Load Runner, JSLint and Cucumber.
• Experience with source code versioning and Pull Requests with Git and Stash.
• Experience with IDEs such as Sublime and Atom.
• Knowledge of SonarCube, Phabricator, Gerritt, Karma, Jasmine
• Knowledge of projects using SAFe methodology.
• Experience with DevOps processes and implementation.
• Experience with environments utilizing Cloud Technologies such as Amazon Web Services.
• Experience with NGiNX web server.

Company Profile:

We are a product-based Medical Devices company focused on providing State of the art Surgical Navigation Systems. Only a handful of companies across the world develop computer-assisted surgery solutions. We are proudly The First Indian Company in this domain and strive to make India Self-reliant in this highly specialized domain. We operate in the complex areas of Neuro& Ortho surgeries with our teams and systems closely assisting surgeons in the live OT environment.

We provide our clients with World class accuracy and we provide our employees with the best benefits. HRS Navigation is currently in the growth stage and is clocking exponential growth year after year.

What we are looking for:

Do you get a kick out of watching software unfold before your eyes? If so, we’d love to talk to you about it. We’re looking for a top “Senior Software Engineer” who always sweats the small stuff and cares about impeccable code. If you see glitches as an enjoyable challenge

rather than a hardship and if you are willing to put in hours to code where your codes can positively impact how surgeries are done, get in touch with us today

Qualifications: Bachelor’s or Master’s degree in computer engineering or computer science or any equivalent degree

Experience : 3–6-year experience.

Skills Required :

• 3 years of experience on QT development & C++
• Proficiency in coding with best practices while developing code in QT and C++
• Proficiency in programming user interfaces and data visualization with the QT Framework
• Must have experience on object-oriented analysis and design OOPs, Design patterns, Data structures,algorithms, etc.

• Experience with QT, VTK, OpenCV, etc preferred.

•Experience in Windows/Desktop applications is preferred.

•Experience working with Waterfall / Agile development technologies.

•Experience creating and maintaining databases.

•Knowledge of system frameworks including .NET, Git, and GitHub.

•Knowledge of the software development life-cycle.

•Must have excellent analytical and problem-solving skills

•Good interpersonal skills.

•The desire to work in a fast-paced environment.

About Plum

We are making health insurance - simple, accessible and affordable. Hundreds of businesses of all sizes from startups to large corporates trust Plum for their employee's health protection.

Healthcare in India is seeing a phenomenal shift. Healthcare cost is seeing an inflation that is three times the general inflation. Treatments of diseases including Covid-19 can wipe out entire household savings. Majority of Indians won't be able to afford a health insurance on their own. As many as 600mn Indians would depend on employer-sponsored insurance.

Enter Plum. Plum is re-imagining the health insurance stack, and accelerating the penetration of health insurance in India to 100%. Plum has forged new underwriting and fraud detection algorithms to enable companies as small as 2 to benefit from a group insurance. The platform enables realtime insurance design & pricing to enable companies to buy insurance in 3-clicks. And offers employees a hassle-free claims experience through an integrated digital process.

Plum is backed by leading global investors including Tiger Global, Sequoia Capital, Tanglin Ventures and Incubate Fund (read more https://www.plumhq.com/blog/plum-series-a-funding">here)

About the role

Having found exceptional product/market fit, we’re in the midst of transitioning from 'start-up' to ‘scale-up’, and looking for a full stack engineer to help us scale Plum.

You will have a direct impact on the customer experience through the design and implementation of new features and functionalities in our product. You'll work as part of a small but rapidly growing high-energy team delivering incredible, creative improvements to our product. You'll be in charge of reviewing the implementation of applications following code standards and style guides.

• Spec, build, test, and deliver new features while improving the performance and quality of the product.
• Run test-harness to guarantee the structure, integrity, and design of the application.
• Solve complex CSS, HTML, and User Interface compatibility issues across browsers.
• Optimize JavaScript implementations to ensure that code remains performant.
• Implement front-end development workflows: build systems, dependency management, quality checkers (linting), etc.
• Push things over the line, ship awesome features, and delight customers.

• 4+ years of hands-on experience building web applications with Nodejs, React.
• Comfortable with Responsive Web Design and Development and weave out beautiful code in React.
• Strong product and design sensibilities and has an obsessive attention to detail.
• Write testable, maintainable code that's easy to understand.
• Understand complex problems and break them down into smaller tasks.
• Strong sense of ownership and integrity demonstrated through clear communication and collaboration.

Your Roles and Responsibilities: Business Development is a critical aspect of our platform business. 1. Actively seeking out new sales opportunities through cold calling, networking and social media. 2. Calling 65-70 leads everyday 3. Setting up meetings with potential clients (parents) 4. Generating Trial Classes - Pitch Parents to take PlanetSpark trial Classes 5. Negotiate/close deals and handle complaints or objections 6. Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis (3L revenue per month) 7. “Go the extra mile” to drive sale

About the role:

Associate Product Manager - Growth

As an Associate Product Manager at ForeignAdmits, you'll be responsible for driving the growth of one of the flagship products, owning the product's end-to-end acquisition/ activation/ conversion/ retention funnels. You'll identify users' needs and turn those insights into products that users love. You’ll be closely working with the PMs and CEO in driving the product vision.

Responsibilities:

• Working closely with the Backend Engineering & Front-end Engineering, Design, Operations, and Customer Experience teams to deliver world-class customer-obsessed products and features.
• Be the voice of the customer. Develop a deep understanding of our customers and build the best product user experiences on their behalf through market research, experimentation, user testing, and data analysis.
• Research and translate industry problems into solutions through the use of technology and data. Your solutions should create a measurable "impact" on the lives of consumers.
• Create detailed product requirement documents and user stories with an ability to imagine the user journeys - happy paths, unhappy paths, and edge cases
• Empathize with dozens of personas and use cases, and think user-first.
• Have a data-oriented approach and an eye for numbers, insights, and metrics.
• Define and analyze metrics that inform the success of products.
• Build user insights and recommendations from the data. Create user cohorts and funnels to understand user behavior.
• Ability to think creatively, deal with ambiguity, and manage fast-paced environments and changing priorities.
• And most essentially, a founder's mindset: is to own initiatives & deliver results.

Requirements:

• 0-1 year of relevant product management experience in consumer product organizations
• High energy and high ownership individual with a keen interest in building 0 to 1 systems that have large-scale real-world impact
• Good understanding of UX Design practices in the consumer internet space
• Ability to think granularly and are hungry to learn and evolve in all things.
• Bias for action and experience making things happen in a fast-paced, dynamic environment.
• Strong written and verbal communication skills with a knack for articulating customer challenges clearly.
• Analyze and synthesize data, including writing SQL
• Proficient with data analytics tools like Google Analytics, Mixpanel, Adobe Omniture, etc., or the equivalents.

Good to have:

• Bachelor's degree in Computer Science or related fields, or equivalent practical experience with a deep understanding of technology platforms

What do we value?

• High energy and high ownership
• Data-driven decision making
• Ability to constantly experiment.
• Hungry for learning and a bias for action.
• Clearly articulate the user needs and insights & translate them into recommendations.

What does ForeignAdmits bring to the table:

Apart from monetary benefits, we offer

• An informal and self-managed work culture.
• Freedom to experiment with new ideas and technologies.
• A highly motivating work environment where you learn exponentially and grow with the organization.
• An opportunity to create an impact at scale.
• Opportunity to be a part of team to see our next series of funding