
Quality Control Manager
Role Overview
We are seeking an experienced Manager - Quality Control with 5-10 years of experience in brand jewelry
manufacturing. The ideal candidate will have a strong technical background, people management skills, and
direct experience handling customer interactions. This role demands a thorough understanding of jewelry
processes, quality control methodologies, and technical specifications.
Location: Andheri East, Chakala, SEEPZ
Compensation: ₹15 to ₹18 LPA
Day to Day-Key Responsibilities
Lead and manage the quality control department, ensuring all jewelry production meets the highest
standards.
Oversee customer interactions for the past 5 years, managing client expectations and addressing
quality concerns directly.
Apply Quality Control (QC) tools to monitor and improve the production process.
Ensure compliance with jewelry specifications, including the use of CAD models, CAM, and four-
view designs for accurate product realization.
Supervise the entire jewelry manufacturing process, including setting tools, polishing, buffing, filing,
and other related activities.
Identify and address rework and rejection areas in production and prepare Corrective and Preventive
Action (CAPA) plans.
Train and mentor team members in QC tools and methodologies.
Work collaboratively with production, design, and customer service teams to ensure all jewelry
products meet design specifications and customer requirements.
Qualifications
Engineering Graduate or equivalent qualifications in a related field.
5-10 years of experience in brand jewelry manufacturing, with a strong background in Quality Control.
Proven experience handling customer interactions in the last 5 years.
Certification or training in Quality Control tools is preferred.
Strong understanding of the mechanicals, CAD/CAM, and specifications of jewelry designs.
Expertise in all jewelry production processes, including setting, polishing, filing, and tool usage.
Excellent communication and people management skills.
Skills & Competencies:
Proficient in CAD/CAM software and able to interpret technical design specifications.
Strong problem-solving abilities with a focus on quality improvement and process optimization.
Able to lead and motivate teams effectively.
Capable of preparing and implementing CAPA plans to minimize product rework and rejection.

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In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
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Explore more here:
http://www.rezo.ai/" target="_blank">www.rezo.ai
Job Description
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Job Description
JD: Kronos Developer.
Experience: 3 to 4 Yrs only
Shifts : Rotational Shifts
A minimum of 2 to 3 years of enterprise Kronos configuration on V7 or higher Strong understanding of Kronos architecture.
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KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY
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Senior frontend lead
Description
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