Project Manager

JOB DESCRIPTION

Customer Support - Patient Calling (US Healthcare) Responsibilities: •

Patient calling representatives address patients' concerns about their accounts • Help with billing issues and negotiate to collect unpaid debt • Their duties include creating payment plans and taking patients' payments • When a patient's account has an overdue balance, the patient account representative calls the patient to discuss recovering the payment • Good phone communication skills help working with patients and clearly explaining policies and details. Desired Candidate Profile: • Experience in AR calling is an added advantage • Excellent verbal and written communication skills • Good knowledge in MS Excel and word • Flexible with Night shift timings • Adaptability and willingness to go the extra mile when needed.

EXPERTISE AND QUALIFICATIONS

Competencies required • Basic Computers • Analytical • Excellent Written and Verbal communication •

Domain Venue: Starmark Software Pvt Ltd. Starmark Camelot, No. 6, 1st Main Road, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru/Bangalore - 560066, Karnataka, India

• Proficient knowledge of Django and Django REST framework 
• Experience and good understanding of Redis
• Good knowledge and understanding of PostgreSQL or other relational databases 
• Proficient in NoSQL document databases especially MongoDB. 
• Understanding of threading and multiprocessing in Python, and multi-process architecture 
• Good-enough understanding of version control systems like Git or Mercurial 
• Strong unit-test and debugging skills 
• Knowledge of container technologies (specially Docker) and orchestration systems is a plus 
• Strong understanding of various Python Libraries, APIs, and toolkits
• Excellent understanding of MVC and OOP
• Rapid prototyping skills for getting product feedback 
• Experience with Agile and SCRUM methodology

● 5+ years of experience as a Data engineer or related role.

● 5+ years of experience in application development using Python

● Strong experience with SQL and good to have NoSQL.

● Experience with Agile engineering practices.

● Preferred experience in writing queries for RDBMS, cloud-based data warehousing solutions like

Snowflake.

● Ability to work independently or as part of a team.

● Experience with cloud platforms, preferably AWS, is good to have

● Experience with ETL/LT tools and methodologies.

● Experience working on real-time Data Streaming and Data Streaming platforms

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.
• Self motivated.
• Zeal to learn new things.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX
• Should have experience with WordPress.
• Knowledge of PHP web frameworks like CodeIgnit.

• Payment process management
• Update client account details

Key Performance Areas:

• Understanding and staying informed of the changes with procedures, billing guidelines, and laws for specific
• insurance carries or payers.
• Supervising teams of charge entry and collections personnel.
• Claims submission and tracking.
• Payment posting.
• Actively follow up and collect on all electronic claims, including resolution of any billing errors assigned
• following established procedures.
• Respond to correspondence from insurance carriers.
• Responsible for handling customer service issues in a timely manner per provider request.
• Perform other duties as required.
• Post insurance and patient payments for physician and hospital services
• Payment Posting- apply cash, check, credit card, Explanation of Benefits, EOB, EFT, and lockbox payments
• Manage accounts receivable and accounts payable
• Update patient accounts with billing data
• Provide patient customer service with updated data and billing information

Skills required:

• Typing speed- at least 40 wpm
• MS office skills- MS excel proficiency is preferred
• Eye for details- error-free work
• Fair skills of English language knowledge and understanding
• Domain knowledge on medical billing- payment processing is preferred but not mandatory

Educational Qualification & Work Experience

• Graduation in any stream
• Additional certification in typing, a medical prescription will be preferred
• Minimum 3 years experience in payment posting

Individual abilities:

• Willing to work in night shift
• Self- driven/ self-starter
• Problem-solving ability- proactive approach to finding solutions
• Good Interpersonal Ability
• Career Oriented

• Strong in problem solving, algorithms and data structures
• Proficient in Python
• Hands on experience in technologies and tools related to any of NLP, Deep learning, Machine learning, Conversational AI
• Experience with knowledge Graph or any graph based system is plus
• Able to train and deploy models
• Broad knowledge of machine learning algorithms and principles
• Performance profiling and Tuning
• Communicate and propose solutions to business challenges
• Familiarity with at least one of the cloud computing infrastructure - GCP/AWS
• Keep abreast with the latest technological advances
• Team mentoring and leadership skills.

About Alore

Alore brings revenue velocity to businesses by being their dependable growth operating system.

For further information on what Alore can do for growing businesses, please visit http://alore.io">alore.io

Alore is based out of Singapore with an office at Bangalore.

Who should not apply for this job

• If you are looking for a 100% hike in your salary but can't commit to what value you will bring on the table
• If you never read books
• If you jump companies every 11-12 months
• If you are not comfortable working on Saturdays
• If you have less than 2 years of experience
• If you have more than 4 years of experience
• If you have never worked in a product-led company

CTC:

8.5-10.5 LPA based on experience and on performance in the interview round (70% Fixed - 30% Variable Incentive based on delivery schedule) (We do ZERO deductions since the salary will be paid from Singapore)

At this position you will:

• Get solid experience with high-load distributed architecture using REST and Kafka services.
• Work with automated CI/CD processes, AWS cloud, and VoIP.
• Implement and support microservices based on Spring MVC, Camel, MySQL, Mongo, and Kafka.

Requirement

• At least 1 year of experience with Java Core, Java EE, Spring Core, Spring Boot.
• Not more than 3 years of experience in Java Core, Java EE, Spring Core, Spring Boot.
• Deep understanding of SQL database technologies.
• Experience with Scrum / Agile methodology.
• Willingness to learn and explore new technologies.
• Git: merge, rebase, cherry-pick should be fluent.
• Good level of English B1 or higher.

It would be a nice bonus to have:

• Experience with distributed architecture.

• Hands-on experience with Kafka, MongoDB, and Apache Camel.

• Experience with cloud infrastructure (AWS, Google Cloud, Azure, Heroku, etc.).

• Experience with client-side development (we use Angular8 for website).

• A degree in computer science.