Product Support Engineer

Vakilsearch is the leading Legal, Tax and Compliance (LTC) company in India. We are here to revolutionize the way business work with the Government. We are working on exciting and transformative products to revolutionize the LTC space. At Vakilsearch, we believe the future of legal in India lies in great products. 

If you're passionate about real change, love building products and are curious about marketing and the overall customer experience, this is for you.

The product manager (PM) will manage the direction and market delivery of existing products and identifying new products, product features, product strategy, and relevant services.

In This Job, You Will:

• Work with Senior Engineers across multiple teams and business stakeholders to design and build highly available and scalable systems
• Use Lean Software Development processes such as Agile, Scrum, and Kanban
• Drive strategic upward product communications internally and externally
• Drive alignment on product features, business metrics, and business strategies
• Work and collaborate effectively with tech teams and launch to production
• Understand business context to decisions made within and across the organization

This Role Might Be for You If:

• You have experience in owning a suite of products and defining long-term product strategy and vision
• You possess strong business acumen with strategic, analytical, and critical thinking
• You understand technical software development life cycle and have knowledge on how to drive teams towards business solutions
• You excel in owning and driving the development of technical products
• You drive strategic product communications across organizations providing clarity in decisions

Responsibilities and Accountabilities:

• Translate business strategy into product strategy.
• Understanding user needs, knowing the difference between ‘wants’ and ‘needs’ and
  converting these into Products.
• Own the product roadmap and execute product strategy.
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases.
• Write requirements – typically as user stories and epics.
• Maintain and prioritize the product backlog.
• Track releases.
• Building lean and agile Products, know how to accurately test hypotheses in the
  lightest way possible and be comfortable using lean UX techniques.
• Driving new features forward in weekly sprints.
• Balancing internal stakeholders’ requests & bugs.
• Monitor, report and improve product performance.
• Participate in scrum meetings, planning, reviews and retrospectives.
• Support the development team with any questions they may have.

• Nature of Experience:
• Experience in Agile development.
• Proven track record bringing innovation to on-demand SaaS software.
• Should be able to work and remain calm even under pressure situations, and should be able to address and resolve any relevant issues.
• Should be able to work with a diverse range of people and communicate with them effectively.
• High levels of confidence, maturity, and competence are required.

• Length of Experience: 4 - 8 years.
• 4+ years in Software or Saas Industry with 4+ years in Product Management.
• Formal Agile Training
• Programming, UI/UX, or QA experience preferred.
• Experience in Legal Industry or Legal Technologies is an added advantage.

Responsibilities

• Translate product strategy into detailed Requirement Documents and Prototypes
• Set up, gather, and analyze User data, conduct user interviews and competition studies to suggest the best ways to solve a problem.
• Articulate Customer Problems, create detailed scope documents, and groom them with the Tech team and Product Owner.
• Meet regularly with all stakeholders, including Product Managers, Account Managers, Developers, Marketing and Customer service to collate feedback on Product
• Drive adoption of Features in Beta at Client Side
• Conduct User Acceptance Testing for Product Releases
• Identify the need for new features based on customer feedback, industry trends, and business goals.
• Define the market research objectives, such as understanding customer preferences, identifying market gaps, or evaluating competitors.
• Identify the market need or customer pain point that the new module aims to address.
• Schedule meetings with clients to discuss their requirements, pain points, and desired outcomes.

You will be a good fit for this role if:

* B.E/B.Tech with a minimum of 2.5 years of overall experience with hands-on experience in a Product Role.

* Product Management Experience - min 2.5 years.

* Excellent Written & Verbal Communication & presentation skills

* Strong orientation towards data gathering, problem solving, experimenting, and iterating with the results, to arrive at the right solution

* Prior experience in a mobile/internet SaaS product startup preferred.

* User-centric and problem-solving mindset.

* Entrepreneurial mindset

Skillset Required:

* Product Management

* Problem Solving

* Google Analytics

* Product Development

* Business Analyst

About the job

As a Community Manager Intern at PedalStart, you will play a crucial role in building and nurturing our community . You will work closely with our marketing and social media teams to develop and execute strategies for community engagement, brand advocacy, and user retention.

Responsibilities:

• Monitor and engage with our community across various online platforms, including social media channels, forums, and community forums.
• Respond to comments, messages, and inquiries from community members in a timely and professional manner, fostering positive interactions and building relationships.
• Create and curate engaging content to share with our community, including blog posts, articles, videos, and social media posts.
• Organize and facilitate online events, such as webinars, Q&A sessions, and virtual meetups, to connect with our community and provide value-added experiences.
• Identify and cultivate brand advocates and influencers within our community, encouraging them to share their experiences and promote our brand.
• Collaborate with cross-functional teams to gather feedback from the community and communicate insights and trends to inform product development, marketing strategies, and customer support efforts.

Requirements:

• Currently enrolled in a Bachelor's or Master's degree program in Marketing, Communications, Business Administration, or a related field.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Passion for building and engaging with online communities, with a deep understanding of social media platforms and online community dynamics.
• Creative thinking and problem-solving skills, with the ability to generate innovative ideas to drive community engagement and growth.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities in a fast-paced environment.
• Positive attitude, willingness to learn, and eagerness to contribute to a collaborative team environment.

Duration 

This is a 6-month internship position, with the possibility of extension based on performance and company needs.

Work Arrangement:

The internship is 6 Days working onsite in in our office in Bengaluru, Karnataka

How to Apply:

Interested candidates should submit their resume to the link- 

https://forms.gle/sYjDbLAP8Yif9Kpx5

We look forward to reviewing your application and discussing how you can contribute to our team!

Location: HSR Layout, Bengaluru, Karnataka

At Egnyte we develop content governance and collaboration products that are deployed across several large companies such as Yamaha and Red bull. The Egnyte platform supports daily, business critical operations for a million-plus user base interacting with a multi-petabyte content set.

As our company grows and we work with a wider range of enterprise customers, we’re looking for a well-rounded individual for the role of Senior Product Manager. You will be responsible for a range of product management functions to help advance one of Egnyte’s core products - the Content Collaboration Platform. In particular, Web UI is the most frequently used component of Egnyte and is the primary access point for users to Egnyte’s cloud-based platform.

Your experience in customer-facing roles, strong technical background, understanding of cloud solutions, and the ability to deliver high-value solutions that are meaningful to users and organizations will make you a successful candidate for this role. You will work directly with customers, support, sales, engineering, user experience, marketing, and other product managers to define, prioritize, and deliver product enhancements and features that increase the growth of Egnyte.

What You’ll Do (but is not limited to)

· Work as part of the team of Product Managers, that defines product vision, strategy and develops Egnyte’s product roadmap

· Collaborate with 16,000 customers including Red Bull, Yamaha, BCG to define meaningful product enhancements that improve deployments, user experience, and adoption

· Based on quantitative and qualitative research, test your hypothesis by rapid prototyping, A/B testing, design sprints

· Work with engineering to oversee the KPIs deliveries and development of high-quality applications

· Run beta programs and solicit product enhancement ideas

· Author application documentation, training guides, and related materials

· Train employees on new applications and features

Your Qualifications

· Bachelor’s degree in a technical discipline

· 5+ years of Product Management experience

· Demonstrated experience in creating new SaaS/Enterprise products or advance existing ones

· Strong prioritization skills

· Strong technical background. A deep understanding of software development is required.

· Exceptional written and verbal skills

· Proven ability to influence cross-functional teams without formal authority

· Excellent teamwork skills

Bonus Skills

· Experience in the information security sector

Our Company

Tealbox Digital is a data driven performance marketing agency based out of India, servicing high growth startups with growth marketing strategy and execution. We’re a team of media buyers, data scientists, engineers, copywriters, and marketing automation experts all coming together to solve a large problem statement within the performance marketing industry.

We work with 7-8 figure businesses, and consistently deliver profitable results for them. Some of our clients have gone on and gotten acquired successfully by other startups, while others have gone on to raise funds and scale up rapidly.

Job Description

We are looking for individuals who are natural leaders and have the ability to recognise what needs to be done. We require candidates with strong written & verbal communication skills and who are analytical thinkers. The ideal candidate will need to be able to effectively understand deliverables and articulate recommended actions.

• Interacting with clients, understanding the scope of work, their business and managing timelines for deliverables.
• Understanding & prioritizing internal deliverables to manage various project timelines.
• Coordinating with internal resources and third parties or vendors for hassle-free execution of projects.
• Adhering to stipulated deadlines while maintaining scope.
• Executing detailed project plans to track progress on a regular basis and addressing bottlenecks whenever they arise.
• Maintaining comprehensive project documentation for future reference and compliance.
• Minimizing risks and errors by implementing risk management procedures.
• Ownership for quality as well as the results achieved.
• Keeping an eye on deliveries and making sure they’re on brief, meet brand guidelines, and are delivered free of errors.
• Go beyond the brief to spot opportunities and problems, and offer solutions proactively
• Understanding new trends driving user expectations and behaviors.

Requirements

• 0-2 years of experience with an aptitude to pick up new skills.
• Stellar communication skills - both written and verbal.
• Someone who welcomes feedback and criticism and enjoys working in a collaborative, iterative, and agile process.

Responsibilities 

• Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth

• Translate product strategy into detailed requirements and prototypes

• Scope and prioritize activities based on business and customer impact

• Define vision, strategy, teams and detailed roadmap for the Customer Acquisition area, maximizing monetization through marketing channels like SEO, SEM, CRM, Display Advertising,

• Drive operational product delivery: specify user stories/ product features, determine business value, priorities and MVP. Support product build. Provide acceptance for delivered product.

• Identify customers behaviours and needs through research and analysis on the upper funnel of the customer journey

• Analyse, understand and share learnings from experimentation to build a strong knowledge base of the product
  
  Skills and Experience
  
  - AARRR
  
  - Min. 4 years experience in B2C Product Management
  
  - Experience on Customer Acquisition Marketing, being able to define strategies to achieve marketing goals though product roadmap planning
  
  - Solid end-to-end understanding of internet businesses
  
  - Solid technical understanding
  
  - Experience with web analytics software such as Google analytics
  
  - Familiarity with A/B testing or other multivariate testing
  
  - Knowledge and experience in conversion optimisation, digital marketing, UX design and/or consumer psychology and research is a plus
  
  - Highly developed interpersonal and communication skills
  
  Abilities/Qualities
  
  - User focused individual who keeps the customer at the heart of everything we do, while having strong commercial awareness
  
  - Data driven. Base your decisions on facts rather than opinions
  
  - A go-getter who isn't afraid to get their hands dirty and dives into a project to achieve success by problem solving
  
  - Eager to learn and aware that valuable information can come from both positive and negative results through experimentation -Passionate about product development and constantly looking for ways to improve it
  
  - Open minded team player with excellent communication skills -Self-motivated and results driven with a take charge attitude to manage the full development cycle of a product

• Skilled at working effectively with cross functional teams in a matrix organization