Leadership
Subodh Popalwar
Software Engineer, Memorres
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Customer Support Manager
Location: Gachibowli, Hyderabad
About Kitaabh
Kitaabh is redefining accounting software with a fast, keyboard-driven platform designed for Indian SMEs. With features that include customizable dashboards, seamless GST and TDS integration, and comprehensive reporting, Kitaabh provides entrepreneurs, accountants, and auditors with instant insights and easy data access. As a Customer Support Manager, you’ll be at the forefront of delivering a delightful, reliable support experience, ensuring our customers get the most out of Kitaabh.
Role Overview
We are looking for an experienced and customer-focused Customer Support Manager to lead our support team, manage escalations, and help create a top-notch experience for our users. You’ll play a vital role in building customer trust, fostering positive relationships, and ensuring that customer issues are resolved quickly and effectively. As the Customer Support Manager, you will also gather insights from customer interactions to drive improvements in our product and support process.
Key Responsibilities
• Lead and Manage Support Team: Recruit, train, and mentor a team of customer support agents. Set clear goals, conduct regular performance reviews, and provide ongoing training to enhance their skills.
• Customer Interaction and Escalation Management: Act as the point of contact for complex customer issues, ensuring timely and effective resolution.
• Process Improvement: Develop and optimize support processes and workflows to enhance efficiency and customer satisfaction.
• Product Expertise: Become a subject matter expert on Kitaabh, providing guidance on accounting and compliance functionalities (GST, TDS, etc.) and helping customers navigate the platform.
• Customer Insights and Feedback: Analyze customer interactions to identify common issues, pain points, and potential improvements. Communicate these insights to the Product and Engineering teams.
• Reporting and KPIs: Track and report on key support metrics (response times, resolution rates, customer satisfaction scores), using data to improve overall support performance.
• Knowledge Base Management: Oversee the creation and maintenance of support documentation, FAQs, and other resources to empower customers with self-service options.
Qualifications
• Experience: 5+ years of experience in customer support, with at least 2 years in a management or supervisory role, ideally within a SaaS or tech-driven company.
• Customer-Centric Approach: Passionate about delivering a great customer experience, with a focus on empathy, patience, and clear communication.
• Accounting Knowledge: Experience or familiarity with accounting software and knowledge of GST, TDS, or other statutory compliance in India is a strong plus.
• Leadership Skills: Proven ability to lead, motivate, and develop a team, with strong problem-solving skills and a proactive attitude.
• Data-Driven: Comfortable using support software and analytics tools to track performance metrics and identify improvement opportunities.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Technical Proficiency: Proficient with support software, CRMs, and project management tools. Knowledge of keyboard-driven platforms is a plus.
• Flexibility: Willingness to adapt and be available for urgent customer support issues as they arise.
Java
Spring BootRoles and Responsibilities:
- Provide technical leadership across SDLC: system analysis, design, development, testing, and deployment.
- Promote architectural and development best practices, including API and DB design.
- Understand and configure platform business requirements.
- Lead design reviews and implement best design principles.
- Implement technology strategies for customer and partner organizations.
- Lead and manage the development team.
- Stay updated with emerging technologies and make tech building block choices.
- Bring fresh perspectives and imaginative ideas.
- Conduct regular change management sessions in collaboration with Project/Program Manager.
- Oversee DevOps processes for platform development and deployment.
- Mentor top tech talent within the organization.
- Collaborate with teams from other technology partners.
Required Skills & Experience:
- Hands-on experience with multiple technology streams (Java/J2EE, dynamic languages, Springboot, Junit, Web Services, Design Patterns).
- In-depth knowledge of GIT, Maven, Jenkins, YAML/JSON, Open API Contract (Swagger), and Postman.
- Expertise in Microservice architecture, Docker, Kafka, Kubernetes, and REST concepts.
- Knowledge of Python and Analytics.
- Hands-on experience with Oracle, Postgres/PSQL, or other SQL databases.
- Familiarity with Elasticsearch, NodeJS, and ReactJS.
- Understanding of authentication applications like KeyCloak.
- Excellent OO design abilities and proven design skills.
- Ability to compare options, make decisions, and consolidate abstractions from different teams.
- Experience leading teams in end-to-end development and implementation.
for a smart marketing professional to build this community leveraging a range of digital channels. In parallel, Flexing It is also focused on providing a community to its consultants and this role would involve
driving our engagement initiatives as well. This individual would work closely with the founder and senior team to set up a strong growth acquisition channel via content and building strong narratives via
the community.
The key responsibilities for this role include:
Crafting and driving campaigns to scale Flexing It’s community of consultants
o Identifying the target skills (e.g., new technology areas, analytics)and geographies (e.g., Singapore, Vietnam)
o Thinking through channels and planning campaigns - both paid and non paid Overseeing implementation of the campaigns and tweaking as needed
o Coordinating with the Tech and product team to ensure SEO and organic search is
optimised
Developing and driving a content marketing strategy with our community at the centre
o Working with the senior team to develop the focus content themes for the year and planning out formats (e.g., blogs, case studies, stories)/channels (social media, others)
o Developing a strategy for engaging with our consultant community on a regular basis to – help them build their brands better and exhibit thought leadership, get a pipeline of user generated content that will be helpful for other members of the community
Coordinating the marketing and amplification for Flexing It’s branded research and data-backed publications
o Building relationships and managing the interaction with press and media
Tracking overall marketing performance on a regular basis and working with the senior team to refine the strategies from time to time
Skills needed
Given that we expect Content Marketing - to both consultants and clients/enterprises – to be an integral strategy, the candidate must have excellent writing and communication skills.
We are also looking for a team member who is creative and identifies new ideas using basic principle thinking. Given that we are targeting accelerated growth especially over the next couple of years, urgency, ownership for results, and collaboration are must haves.
This role will own several key business goals for Flexing It and hence the thinking, implementation of campaigns/strategies and analysis and results will be critical. You will be required to work with a variety of internal and external stakeholders and strong communication and interpersonal skills is a must.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptHi All,
We are looking for a Senior Full Stack Java Developer for Chennai and Coimbatore location.
Responsible for building full stack Spring applications using Angular / Bootstrap / JavaScript / Java / SpringBoot / JPA / SpringJDBC/ Hibernate / MySQL / SQL Server.
The primary responsibilities will be to understand the requirements, design and development of applications using industry standard best practices.
Skills & Qualification:
An engineering degree in computer science or electronics or others
Strong Design and Analytical Skills with good understanding of Design Patterns
Must have 4+ years of Java/Spring/JPA
Must have 3+ years of experience with Web API
Must have 3+ years of experience with Angular 12, Bootstrap , JQuery , JavaScript
Strong working Experience in application development using client-side technologies like Bootstrap/HTML/Java Script/CSS/AJAX/JQuery Strong understanding of Microservices architectures
Must have 4+ years of experience working with Spring, Springboot, REST API, JPA and Hibernate
Must have 4+ years of experience working with SQL Server, MySQL and other Databases
At least 3+ years of working with Tomcat / Jboss or other application server
Experience working with SOAP Web Service with WS-Security
Strong knowledge of HTTP/HTTPS, XML, XML Schemas, XSLT, JSON, RESTful Web Services
Strong Knowledge of WS-Security, OAuth, JWT is required
Agile development experience is preferred
Good Communication and presentation skill
Amazon Web Services (AWS)Mactores is a trusted leader among businesses in providing modern data platform solutions. Since 2008, Mactores have been enabling businesses to accelerate their value through automation by providing End-to-End Data Solutions that are automated, agile, and secure. We collaborate with customers to strategize, navigate, and accelerate an ideal path forward with a digital transformation via assessments, migration, or modernization.
We are looking for a DataOps Engineer with expertise while operating a data lake. Amazon S3, Amazon EMR, and Apache Airflow for workflow management are used to build the data lake.
You have experience of building and running data lake platforms on AWS. You have exposure to operating PySpark-based ETL Jobs in Apache Airflow and Amazon EMR. Expertise in monitoring services like Amazon CloudWatch.
If you love solving problems using yo, professional services background, usual and fun office environment that actively steers clear of rigid "corporate" culture, focuses on productivity and creativity, and allows you to be part of a world-class team while still being yourself.
What you will do?
- Operate the current data lake deployed on AWS with Amazon S3, Amazon EMR, and Apache Airflow
- Debug and fix production issues in PySpark.
- Determine the RCA (Root cause analysis) for production issues.
- Collaborate with product teams for L3/L4 production issues in PySpark.
- Contribute to enhancing the ETL efficiency
- Build CloudWatch dashboards for optimizing the operational efficiencies
- Handle escalation tickets from L1 Monitoring engineers
- Assign the tickets to L1 engineers based on their expertise
What are we looking for?
- AWS data Ops engineer.
- Overall 5+ years of exp in the software industry Exp in developing architecture data applications using python or scala, Airflow, and Kafka on AWS Data platform Experience and expertise.
- Must have set up or led the project to enable Data Ops on AWS or any other cloud data platform.
- Strong data engineering experience on Cloud platform, preferably AWS.
- Experience with data pipelines designed for reuse and use parameterization.
- Experience of pipelines was designed to solve common ETL problems.
- Understanding or experience on various AWS services can be codified for enabling DataOps like Amazon EMR, Apache Airflow.
- Experience in building data pipelines using CI/CD infrastructure.
- Understanding of Infrastructure as code for DataOps ennoblement.
- Ability to work with ambiguity and create quick PoCs.
You will be preferred if
- Expertise in Amazon EMR, Apache Airflow, Terraform, CloudWatch
- Exposure to MLOps using Amazon Sagemaker is a plus.
- AWS Solutions Architect Professional or Associate Level Certificate
- AWS DevOps Professional Certificate
Life at Mactores
We care about creating a culture that makes a real difference in the lives of every Mactorian. Our 10 Core Leadership Principles that honor Decision-making, Leadership, Collaboration, and Curiosity drive how we work.
1. Be one step ahead
2. Deliver the best
3. Be bold
4. Pay attention to the detail
5. Enjoy the challenge
6. Be curious and take action
7. Take leadership
8. Own it
9. Deliver value
10. Be collaborative
We would like you to read more details about the work culture on https://mactores.com/careers
The Path to Joining the Mactores Team
At Mactores, our recruitment process is structured around three distinct stages:
Pre-Employment Assessment:
You will be invited to participate in a series of pre-employment evaluations to assess your technical proficiency and suitability for the role.
Managerial Interview: The hiring manager will engage with you in multiple discussions, lasting anywhere from 30 minutes to an hour, to assess your technical skills, hands-on experience, leadership potential, and communication abilities.
HR Discussion: During this 30-minute session, you'll have the opportunity to discuss the offer and next steps with a member of the HR team.
At Mactores, we are committed to providing equal opportunities in all of our employment practices, and we do not discriminate based on race, religion, gender, national origin, age, disability, marital status, military status, genetic information, or any other category protected by federal, state, and local laws. This policy extends to all aspects of the employment relationship, including recruitment, compensation, promotions, transfers, disciplinary action, layoff, training, and social and recreational programs. All employment decisions will be made in compliance with these principles.
Customer Success Executive Responsibilities:
- Visit & Manage client site.
- Sustain business growth and profitability by maximizing value.
- Provide assistance for using our product properly.
- Hold product demonstrations for customers.
- Verify whether the process is functioning properly.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
Customer Success Executive Requirements:
- Communications or marketing degree.
- Highly organized and able to multi-task.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Demonstrate leadership qualities.
- High computer literacy and ability to learn new software.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
Why work for Flowace?
- Opportunity to grow the product 100x as the product is of world-class standards
- Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
- Very healthy work environment and work-life balance
- Extremely collaborative and helpful team members to work with
- Employee engagement programs such as Fun Fridays, Wellness, and Community Building
- 5 days of hungry hustling and 2 days of absolute rejuvenation every week
- Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace
Company Website - https://flowace.in/" target="_blank">https://flowace.in/
Assettrust Services, is one of the most reputed and trusted names in the field of real estate, mainly focus on the fundamentals of trust, transparency, and expertise. We provide the best quality service to our clients across an India. We as Assettrust services successfully ensure a brand name by offering world-class services at our clients who have trusted us throughout the process of finding their dream homes, and fix down the deed. Our team expert gives an extraordinary service for customer by the concept that purchasing or selling of a house is something other than a transaction, hence we influence progressive, innovation, and smart solution by analyzing the client needs and make them happy from pursuit till possession.
Educational & Skill-Set Qualifiers:
Education - Graduation/HSC qualified.
Excellent verbal and written communication skills.
Good Interpersonal skills, numerical and analytical ability.
Decision making skills.
Languages - English & Hindi/ Kannada/Tamil/Marathi preferred,
Shift Timing : 10 AM - 7 PM
Comfortable with working 6 days a week and the week off will be on weekdays.
Job Title: Relationship Manager / Senior Relationship Manager
Specific Responsibilities:
* Managing customers and fulfillment of clients requirements as per the JD.
* Candidate should be Accountable for his day - day goals and capable of handling his task
smartly.
* Should be a great leader and should set the pace on the work field to motivate others.
* Do daily basis updating and keep track of all active leads and ensuring towards closure as per the manager’s guidance.
* Communicating with target audiences and managing customer relationships.
* Be a great Leader & Team player when your presence is required.
Skill Required :
* Excellent communication & Negotiation skills.
* Critical thinking & Decision-making skills on required field of work.
* Passion For Organizational and Self growth.
-------------------------------------Looking for Immediate Joiners-----------------------------------------------
Responsibilities
- Own the messaging, style and tone of voice for TraceX
- Own the content strategy and calendar for different forms of content published by TraceX across its channels
- Custodian of the TraceX content guidelines and playbook, to be followed by employees across the organization when creating content for public consumption
- Develop editorial guidelines including for style and tone, creating enablement and training resources for stakeholders
- Work with a cross-departmental team, maintain the master content calendar for all web platforms including social media, website, and blogs
- Identify key segment pain points & communicate product value proposition across various channels
- Develop product messaging that differentiates new products and services from others in the market
- Communicate and develop content that show the value of new products and services for prospects and customers across different buying stages
- Own + Support in creating product content such as case studies, videos, website content, and blog posts
- Editorial responsibilities - Ensure stringent quality control for all external content being published on TraceX’s channels – social media, email newsletters, Press Releases, External articles etc.
-
Collaborating with stakeholders such as freelance writers, editors, social media and brand marketers, and SEO specialists to create and refresh content to capture crucial SERP real estate
Qualifications:
- 5+ years experience in B2B SaaS or relevant fields
- Tools Expertise: Experience on tools like WordPress, AHREF, Google Analytics, SEMRush, Ubersuggest, or their equivalent
- Mastery of spoken & written word with excellent communication skills
- Strong SEO knowledge and experience of search engine optimization practices, including ON Page and OFF Page Optimization
- Sound judgment and decision-making ability in complex, ambiguous situations
- Efficient project management and stakeholder management skills to scale content marketing programs
Follow CutshortSubodh Popalwar
Software Engineer, Memorres