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Job Title: Customer Support Executive

Location: On-site – Lower Parel, Mumbai (10 Mins Walking From Station)

Company: OneSpider Technologies LLP

Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview:

We are hiring for Customer Support Executive role to assist clients using our software. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities:

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements:

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

Apply Now !

Key Responsibilities

Pipeline Building & Prospecting

Identify, qualify, and maintain a healthy list of potential accounts in our key sectors

Outreach Strategy

Build and execute BD funnels - targeted outreach, messaging, follow-ups

Content & Communication

Craft thoughtful, relevant messaging for outreach and LinkedIn/email campaigns

Market & Account Research

Stay updated with hiring trends, leadership movements, and trigger events using job

boards, consulting groups, newsletters, etc.

Relationship Building

Cultivate early-stage relationships, and gradually grow into leading conversations with

senior stakeholders

Consultative Discovery

Be a great listener - identify pain points and potential opportunities within target accounts

Collaboration with Founders

Work directly with leadership to co-develop strategy, iterate on what’s working, and

evolve positioning 

🔹 Skills Required:

✔️ Strong communication & persuasion skills 🗣️

✔️ Basic IT product knowledge ⚡

✔️ Target-driven & proactive mindset 🎯

🔹 Key Responsibilities:

✅ Generate leads & cold calling 🎯

✅ Explain IT products & solutions (Laptops, Servers, Cloud, etc.) 💻☁️

✅ Follow up & close deals 📈

✅ Maintain CRM & sales records 📝

1. IT recruiters work on attracting may applicants passively, or may actively reach out to prospective employees individually (through networking social media sites such as LinkedIn
2. Helping companies hire people for open IT positions. As a recruiter, you'll seek out candidates who have the specific skills an employee wants, such as programming skills or technical expertise.
3. Decent Knowledge on IT skills.
4. Should have good communication skills.
5. Hiring technical candidates for Technical role.
6. Screening and short listing the profile.
7. Should have the ability to deliver results under pressure.
8. Taking decision very proactively.
9. Passionate in exploring the opportunities into International Arena.
10. Working in very aggressive style.
11. Excellent Team skills Down to Earth attitude

Job Description:

You will be responsible for end to end process of recruitment with our clients.  Some of the key activities that you will be doing are

• Understanding client requirements and accordingly execute a search plan for identifying potential candidates to fit the client requirement

• Source candidates using multiple sourcing channels including internal databases, job boards , head-hunting and networking  

• Engage candidates for strategically positioning job opportunities and client organizations    

• Counsel candidates to assist them in taking the right decision

• Understanding candidates’ profile to evaluate role fitment ( Screening & Shortlisting )

• Build and strengthen candidate relationships to be able to network and headhunt passive job seekers  

• Manage scheduling and coordination related activities in the entire recruitment process

• Build and strengthen client relationships to be able to streamline and improve service delivery

• Take ownership for the end-to-end recruitment lifecycle

• Conduct market mapping exercises regularly to assess the talent availability

Experience:

• Should have 1-5 years of experience in recruitment in consulting firms.

Skills Required:

• Excellent knowledge of the Recruitment industry

• Excellent ability to connect and interface with professionals

• Ability to interface with clients and manage transactions  

• Good presentation, communication & interpersonal skills.

• Highly energetic  and motivated individual
  
  
  Other Details:

  Shift: 9:30 AM to 6:30 PM

  Education : UG or MBA or any equivalent qualification

  Salary: As per experience and fitment.