Growth Asscoiate

Location: Navi Mumbai

SALARY: 3-8 LPA

Buildesk is seeking a highly motivated and customer-centric Customer Success Manager to cultivate strong client relationships, drive revenue growth, and ensure exceptional customer satisfaction. The ideal candidate will be adept at understanding client needs, proficient in CRM and ERP systems, and possess a proven ability to foster customer retention and expansion.

Responsibilities:

• Client Relationship Management:Develop and maintain robust, trust-based relationships with Buildesk clients.
• Proactively understand client objectives and challenges to ensure alignment with Buildesk solutions.
• Software Proficiency & Training:Achieve mastery of CRM and ERP workflows to guide clients effectively.
• Provide comprehensive training to clients on Buildesk products and best practices.
• Revenue Growth & Account Management:Drive revenue through proactive outreach, including cold calling and consistent follow-up.
• Identify and pursue opportunities for upselling and cross-selling within existing accounts.
• Market & Product Insight:Conduct market research to understand client-specific CRM application needs.
• Articulate the value proposition of Buildesk products and recommend optimal solutions.
• Issue Resolution & Support:Efficiently address and resolve client inquiries, escalating complex issues as necessary.
• Serve as the primary point of contact for post-sales support, ensuring seamless onboarding and ongoing engagement.
• Proactive Engagement & Retention:Conduct regular client check-ins and provide proactive guidance to maximize product adoption.
• Implement and track engagement strategies to achieve target customer retention (80%) and renewal (70%) rates.
• Customer Health & Churn Mitigation:Monitor key customer health metrics within the CRM to identify and mitigate potential churn risks.
• Outbound Communication:Execute outbound calling and follow-up strategies to nurture leads and client relationships.

Requirements

• Proven experience in a Customer Success, Account Management, or related role, preferably within a software or technology company.
• Demonstrated ability to deliver effective product training and support software business models.
• Exceptional communication, interpersonal, and presentation skills, with the ability to serve as a liaison between clients and internal teams.
• A verifiable track record of increasing customer satisfaction, retention, and revenue through proactive engagement.
• Strong analytical and problem-solving skills, with the ability to address client issues promptly and effectively.
• Experience in monitoring customer health metrics and implementing strategies to minimize churn.
• Proficiency in CRM and ERP systems.

Skills We Require:- Dev Ops, AWS Admin, terraform, Infrastructure as a Code

SUMMARY:-

• Implement integrations requested by customers
• Deploy updates and fixes
• Provide Level 2 technical support
• Build tools to reduce occurrences of errors and improve customer experience
• Develop software to integrate with internal back-end systems
• Perform root cause analysis for production errors
• Investigate and resolve technical issues
• Develop scripts to automate visualization
• Design procedures for system troubleshooting and maintenance

Have good hands on experience on Dev Ops, AWS Admin, terraform, Infrastructure as a Code

Have knowledge on EC2, Lambda, S3, ELB, VPC, IAM, Cloud Watch, Centos, Server Hardening

Ability to understand business requirements and translate them into technical requirements

Main tasks

• Test preparation (test design, creation of test specifications and test cases for regression tests and tests of new and further developments)
• Sprint-accompanying testing in the Scrum team
• Test evaluation / documentation of the test results
• Further development of existing test automation processes
• Close cooperation with the SOL business unit and the test departments at other locations

Qualification profile

• Completed degree or comparable training with an IT background
• Affinity and many years of experience in systematic testing of software products
• Excellent ability to work in a team and an independent, structured way of working
• Practical knowledge of the application of test methods and quality management standards as well as test automation knowledge are advantageous
• Fluent in English

Desired Candidate Profile

SaaS-Nest is a product-based company headquartered in Jaipur, Rajasthan. We have started our journey in February 2022 with a vision to transform HealthCare by technology. We are closely associated with Synergy Health 360, a US based healthcare organization. We have a team of experienced medical professionals to provide insights and innovation ideas which in turn is implemented by a perfect blend of young and qualified IT professionals.  

About Team & Product/Project Details 

We are building a health and wellness technology platform to cater the needs of US Healthcare market. Our product is aimed to provide anywhere/anytime access to Primary Care Physician and telehealth platform to patients and simultaneously provide better management options to providers for in-person and telemedicine appointments. The product will be EMR agnostic, scalable and provide licensed access to an integrated network of specialty services and predictive modeling technology. 

 
SaaS-Nest Technologies Pvt. Ltd. is seeking an entry level Frontend Software Engineer to work as a key team member developing web-based solutions. The ideal candidate will possess a solid knowledge of frontend development.  

What you will be doing 

 
The Software Engineer will be working as part of an agile team with other passionate, driven, and talented people, creating healthcare solutions. Your primary responsibilities will include developing interactive web-based, mobile, and/or desktop applications using SaaS-Nest as well as industry best practices to deliver high value and quality to users. 

What you bring (Experience Level & Mandatory Skills in potential candidate) 

• Candidate should have strong fundamentals in modern frontend frameworks (Angular, React or others).
• Hands on experience in JavaScript, TypeScript, modern frontend frameworks.
• Good communication & presentation skills.

 
Desired Skills, Qualifications and Technical Requirements 

• Graduate in Computer Science and/or Engineering.
• Hands-on knowledge of HTML5, CSS3, JavaScript, TypeScript, NPM
• Knowledge/Experience of modern web frameworks.
• Good knowledge of Object-Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015
• Good understanding of creational and structural design patterns in JavaScript
• Knowledge/Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of the Web Components standard.
• Understanding of SEO and accessibility and making it part of the development workflow.

Bonus if you have 

• Healthcare Industry experience
• Familiarity of working with TDD in JS with the help of frameworks like Jasmine, Mocha, Karma etc is a plus

Human Resources 

SaaS-Nest Technologies Pvt. Ltd. 

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developer
• Codeigniter Preferred 
• Good knowledge of Mysql and query optimisation
• Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
• Experience with Ubuntu OS is a plus
• experience deploying softwares to cloud providers such as GCP, AWS

Responsible for the overall direction, coordination, implementation, execution, control and completion of specified projects ensuring consistency with project management governance.

• Overseeing the total project list and in particular the key critical projects
• Sharing project status with senior management on a regular basis
• Resolves complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on cross-function process or project deliverables.
• May supervise day-to-day work of junior level employees, but will not typically have formal management role.
• Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to project & monitor commitment.
• Ensures change control is executed throughout project.
• Identifies, documents, and understands project dependencies Identify key stakeholders who participate in project scope definition.
• Tracks actual project costs, identify variances, and reforecast project costs as needed.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and create project communication plan.
• Creates the project risk management plan.
• Partners with cross function peers to create, administer, track, and eventually close project contracts.
• Client conversation and onboarding experience in middle office or portfolio accounting area
• PMP certified candidate is preferable..

• Client Communication & Handling
• Providing demos to clients as required
• Lead Generation
• Conceiving and developing efficient and intuitive marketing strategies
• Coordinating with clients for time to time updating services
• This job will be purely field Marketing job.

Position : Full-stack developer

Work Experience : 2 to 6 Years

Work Location : Chennai

Skills Required: Java, HTML , CSS ,Angular,Springboot

Job Requirements:

• Experience in Core Java and J2EE
• Good hands-on experience in working with Spring, Hibernate Frameworks.
• Should have working experience on Web Services, and Database design.
• Working knowledge of HTML 5 ReactJS is needed.
• Knowledge in NOSQL databases and analytics will be an advantage.
• Analyze, Design & develop features in product
• Code review of team members/peers