Join Wallero as a Azure Service Engineer

Role: Technical Support Engineer

Experience: 2 + years

Location: Visakhapatnam

Roles & Responsibilities:

• Answer incoming calls from end user, create a ticket in ITSM applications and Triage the Issue reported (or) Work on the requested service

• Triage Simple to Intermediate complexity hardware faults and software defects

• Work on Service Requests related to End-user configuration requests

• Proactively assign email tickets and make outbound calls to end customers on their Service Requests

• Work with end users on issues related to Windows Application & Software

• Troubleshooting hardware and computer peripherals such as printers and fax machines

• Perform password resets and provides required access to end users

• Diagnose and Isolate problems based on the nature of the Issue and raise Service request with vendors as needed

• Provide Complete management of Service Request from Case creation to Resolution

• Suggest improvements to process and workflow in the support center

• Identify problems related to chronic cases and work with Senior Engineering resources to identify the root cause • Support multiple different customer’s environments and ticketing systems.

Technical Skillset Requirements

• Knowledge of OSI reference model and Protocols

• Understanding of a Domain/corporate IT environment including PC & Laptop setup

• Provide technical support on Windows OS and MACOS platform

• Troubleshoot system specific issues related to PC & Laptop

• Working knowledge of Windows Active Directory and ability to add, remove users and perform password resets • Work on issues related to DNS and ability to isolate Network issues with Service Provider

• Troubleshoot issues related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Troubleshoot system specific issues around peripherals - Printer, Fax and peripherals

• Knowledge of DHCP and troubleshoot issues related to Network

• Configuration and troubleshooting skills related to Microsoft Applications (Outlook, O365, OneDrive, Teams)

• Experience with Intel Endpoint Management Assistant, Microsoft Office 365 Admin Center Management, Intune and BitLocker.

Role Qualifications and Requirements:

• The following are minimum qualifications and requirements required for this role.

• Able to work independently with limited supervision and be successful in a team environment.

• 2-3 years of relevant work experience.

• Understanding of Operating systems and Desktop hardware.

• Ability and desire to quickly learn new technologies and concepts.

• Strong Oral and Written communication skills.

• Strong Interpersonal & Analytical skills.

• Adherence to QA Program.

• Ability to work well in a team environment.

• Work a flexible work schedule including nights and weekend shifts (24/7)

The Impact you will create on the Job

Understand and handle deploying, troubleshooting issues with Compute, Networking, Storage, Database services on AWS & Azure.
IT experience in a team handling the cloud, infrastructure and Linux, Windows operating systems.
Working on  different services in AWS & Azure Cloud Platform
In depth knowledge of a wide range of AWS & Azure services in Compute, Storage, Networking, Infrastructure as a code, Serverless computing, IAM, CI/CD pipelines
Possess a thorough understanding of Internet based technologies (DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS etc.)

Technical Skills Required – Mandatory:

- Cloud Technologies – AWS OR Bigdata (Basic Level)

- Python (Highly Experience Level)

- Databases – SQL (Highly Experience Level)

- Operating Systems – Unix (Highly Experience Level)

Strong knowledge in writing complex SQL queries and Knowledge of Performance Tuning

Excellent working knowledge of production support role and Strong debug/troubleshooting skills

Provide 24×7 operational support to all production practices on holidays and weekends.

Hands-on experience in production support for data engineering processes, root cause analysis, and identifying opportunities to improve existing processes.

Roles and Responsibilities:

Set up and optimize the existing integration, monitoring and alerting processes.

Working knowledge of ETL/ELT in Hadoop, Spark and MPP databases is required.

Effectively collaborate with the partners (SMEs, DBA, and Business users) to ensure the reliability of the Data systems.

• Collaborate with different teams to implement standards.
• Lead performance improvement projects.
• Work closely and influence global teams for process improvements.
• Execute project milestones promptly & effectively communicate progress to stakeholders.

Technical skills:

• Strong SQL skills (RDBMS / SnowFlake).
• Able to program in multiple languages (SAS, JavaScript).
• Functional knowledge on Supply chain & Logistics.

Soft skills:

• Ability to translate business requirements into data solutions.
• Above average initiative.
• Adaptability to changing priorities.
• Strong customer focus and ability to work effectively with a wide variety of people.
• Has the ability to work independently as well as in a team.
• Eager to learn & improve, continuously hones their skills.
• Strong solution-oriented analytic skills and shows creativity in their problem-solving.
• Has great attention to detail without losing sight of the big picture.
• Has great communication skills – Is able to represent the architect team, address their needs & requirements in meetings with process partners (inside & outside of the greater team).
• Must be willing to work in different shifts to have enough overlap with global team.

• Experience on using Mendix Developer Studio for designing and developing Web-based
  applications
  Knowledge of web services
  Knowledge of export & importing data
  Knowledge of debugging the web services & microflows
  Understanding Data models and SQL Query Building
  Build applications using Schema Domain Entity Design, User Interface Development for
  Desktop, Tablet and Mobile devices
  Knowledge of building Microflows and Nanoflows and using Containers
  Understanding Data models and SQL Query Building
  Strong customer intrfacing and conflict resolution skills

Minimum 4 to 14 Years OTM Technical / Functional experience

• Must have functional and techno-functional experience in OTM implementation and/or have supported projects dealing with these systems, and/or have worked on OTM Cloud
• Must have strong technical and functional knowledge of the latest OTM Application
• Must have knowledge of preparing mapping document to interface OTM system with EDI, WMS, order management and finance systems, and be able to translate the functional specifications into design specifications for the Offshore Delivery Centre
• Must have ability to write SQL statements for automation agents and other technical topics
• Hands on experience on JSPX/XSL will be additional advantage.
• Experience in end-to-end OTM life cycle/implementations/up-gradation and OTM architecture will be preferred

- Writing queries used for front- end applications (websites, desktop applications)

- Designing and coding database tables to store the application data

.- Data modeling to visualize database structure.

- Reviewing query performance and optimizing code.

• 5 to 8 years of hands on experience in automating MS Office applications like Excel, Word, PPT and Outlook using VBA 
• 5 plus years of experience in the design, development, and implementation of programming code
• Experience in database development
• VBA - Should have good experience in developing efficient logic/algorithms using VBA
• Solid understanding of SDLC concepts 
• Solid experience in MS Excel (2003, 2007, 2010, 2013,2016)
• Must be good at all excel features and excel formulas 
• Well versed with complete MS Office package (Excel, Word, Outlook, PPT)
• Work both independently and as part of a team 
• Experience in requirements gathering, effort estimate, designing and implementation and creating mock-up screens 
• Experience in databases like MS SQL Server (2005 to 2012,2014), MySQL and MS Access 
• Must have strong database concepts and DB designing skills 
• SQL - must be good at writing efficient, fine-tuned queries using joins and aggregates 
• Experience in writing Stored procedures, Triggers and T-SQL
• Nice to have programming knowledge in C# 

• VBA, SQL 

• Strong analytical and problem-solving skills 
• Excellent interpersonal and communication skills 
• Should be able to take complete ownership of the project from requirements gathering to delivery and maintenance 
• Should be able to work independently 
• Must be Proactive and Self-motivated
• Must have the ability to prioritize the work, execute tasks and meet the deadline without fail 
• Effective time management skills 
• Customer Focus, Willing to learn and self- teach any new technology 
• Strong business and collaboration skills, and responsive to service needs and operational demands.