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Integration Support Engineer – Boomi
at Oddr
Integration Support Engineer – Boomi
Oddr's logo

Integration Support Engineer – Boomi

Deepika Madgunki's profile picture
Posted by Deepika Madgunki
2 - 5 yrs
Best in industry
Remote only
Skills
BOOMI
ETL
Windows Azure
Microsoft Windows Azure
Integration
iPaaS
SQL

Job Summary


We are seeking an experienced Integration Support Engineer with 2+ years of experience in enterprise integration and production support. This role will act as the complete owner of the customer support board — managing, triaging, and resolving support tickets end to end while coordinating with engineering, product, and implementation teams. The ideal candidate has strong hands-on experience with Boomi or another iPaaS platform, deep working knowledge of databases and REST APIs, and a track record of rigorous testing and validation. Experience with Intapp Integration Builder is a plus.


Work Hours: 6:00 PM – 5:00 AM, with flexible breaks during the shift.


Key Responsibilities

• Own the customer support board end to end — triaging incoming tickets, managing priority and status, and driving each issue through to resolution.

• Serve as the frontline point of contact for customers on integration issues, providing clear, timely communication throughout the life of a ticket.

• Debug and troubleshoot integrations built on Boomi or other iPaaS platforms, performing root-cause analysis and resolving incidents within SLAs.

• Write, optimize, and troubleshoot SQL queries against production and staging databases for data validation, reconciliation, and issue investigation.

• Work extensively with REST/SOAP APIs, FTP/SFTP, and data formats such as JSON and XML to diagnose and resolve integration failures.

• Test and validate reported issues, including reproducing defects, verifying fixes, and confirming resolution before closing tickets.

• Participate in integration design and enhancement work, contributing to the build and improvement of existing integration processes.

• Take up new development and change requests, following SDLC practices — design, build, test, and deploy — to release changes safely to production.

• Work across internal teams — engineering, product, and implementation — to triage incoming issues, determine ownership, and coordinate resolution.

• Collaborate closely with engineering, product, and implementation teams to resolve both technical issues (database, integration, and server-side) and business/process issues.

• Stay flexible and continuously build cross-functional knowledge, since resolving tickets often requires learning new systems and business workflows on the fly.

• Maintain technical documentation, support guides, and troubleshooting procedures.


Qualifications:


• Bachelor's degree in Computer Science, IT, or a related field.

• 2+ years of experience in integration engineering, integration support, or a similar role.

• Hands-on experience with Boomi or another iPaaS platform.

• Strong, demonstrable skills in SQL and database troubleshooting — this role requires day-to-day, hands-on database work.

• Strong REST/SOAP API knowledge, including testing, debugging, and validating API-based integrations.

• Solid experience with structured testing and validation practices for integration issues.

• Good understanding of integration patterns, cloud technologies, and production support.

• Strong analytical, communication, and stakeholder-management skills.

• Ability to work flexibly across engineering, product, and implementation stakeholders, and to quickly learn new systems and domains.

• Willingness and ability to work the required shift: 6:00 PM – 5:00 AM.


Preferred Skills

• Boomi or relevant iPaaS certification.

• Experience with Intapp Integration Builder.

• Knowledge of Azure Functions, Logic Apps, and other Azure services.

• Experience with monitoring, logging, and integration observability.


What We Offer

Competitive salary and benefits, work-from-home flexibility, a dynamic work environment, and opportunities for professional growth while working on enterprise-grade integrations.

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Oddr

Founded :
2022
Type :
Product
Size :
20-100
Stage :
Raised funding

About

Oddr is the legal industry’s only AI-powered invoice-to-cash platform. Oddr’s AI-powered platform centralizes, streamlines and accelerates every step of billing + collections— from bill preparation and delivery to collections and reconciliation - enabling new possibilities in analytics, forecasting, and client service that eliminate revenue leakage and increase profitability in the billing and collections lifecycle.


www.oddr.com

Read more

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