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Who We Are:

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 20,000 agencies and 220,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations. 

Who You Are: 

We are seeking a talented and experienced Business Analyst with a deep expertise in utilizing Google Sheets to extract insights, optimize processes, and facilitate data-driven decision-making.

As a Senior Business Analyst specializing in Google Sheets, you will play a pivotal role in driving the success of our products by leveraging your advanced analytical skills and in-depth knowledge of Google Sheets functionalities. You will collaborate closely with cross-functional teams to gather, analyze, and interpret data, translating it into actionable insights that inform strategic decisions and enhance our product offerings.

What You Will Do: 

• Google Sheets Expertise: Serve as the go-to expert in Google Sheets, showcasing proficiency in advanced functions, data manipulation, visualization, and automation to enhance reporting and analysis capabilities.
• Reporting and Dashboards: Develop and maintain dynamic reports, interactive dashboards, and KPI tracking mechanisms using Google Sheets. Ensure that key stakeholders have access to real-time insights that drive actionable outcomes.
• Data Analysis: Collect, interpret, and analyze complex data sets to identify trends, patterns, and opportunities. Present findings to stakeholders in a clear and concise manner that supports data-driven decision-making.
• Process Optimization: Collaborate with teams across the organization to identify inefficiencies and areas for improvement in existing processes. Utilize Google Sheets to design and implement streamlined workflows, automations, and data validation mechanisms.
• Strategic Insights: Provide strategic recommendations based on data analysis to support business growth, enhance customer experiences, and optimize product offerings.
• Cross-functional Collaboration: Partner with Customer Success, Product Managers, Marketing, and Sales, teams to understand their data needs, align on objectives, and deliver valuable insights to support their initiatives.
• Data Integrity and Governance: Maintain data accuracy, consistency, and security within Google Sheets documents. Establish best practices for data organization, naming conventions, and version control.

What You Bring: 

• Bachelor's degree in Business Administration, Economics, Statistics, Computer Science, or a related field. Master's degree is a plus.
• Proven experience (5+ years) as a Business Analyst, Data Analyst, or similar role within a SaaS environment.
• Exceptional proficiency in Google Sheets, including advanced functions (e.g., VLOOKUP, PivotTables, array formulas), data visualization, and scripting (Google Apps Script).
• Strong analytical thinking and problem-solving skills, with the ability to translate data into actionable insights.
• Experience in process optimization and automation using Google Sheets.
• Excellent communication and presentation skills, with the ability to convey complex findings to both technical and non-technical stakeholders.
• Solid project management skills with the ability to handle multiple tasks and priorities simultaneously.
• Familiarity with other data analysis and visualization tools (e.g., Excel, Tableau) is a plus.
• Experience in the SaaS industry is preferred but not required.
• Relevant certifications in data analysis, Google Workspace, or related fields are advantageous.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

We are hiring a Technical Business Analyst who wants to advance their knowledge and experience in Privacy & Security. The ideal candidate will have interest and experience in data privacy and application & data security. We will be providing training resources to ramp up on privacy & security, but candidates with technical background, and interest in privacy & security are preferred.

As the successful candidate, you will be required to: 

• Gathering and documenting needs and use of data from internal and external stakeholders, including privacy requirements based on laws & regulations, document security best practices and requirements.
• Research, analyze, and document business requirements. Prepare high quality analysis such as summarizing security best practices, privacy laws, business requirements specifications, functional and technical specifications, traceability matrices, etc.
• Create user stories based on functional requirements gathered from business teams.
• Work with developers and support teams to resolve defects and environment issues
• Creating data and process workflows.
• Good communication and problem-solving skills.
• Engage and work closely with development team and stakeholders, including attending scrum meetings.

To be eligible for this role, you should possess the following: 

• Bachelor’s or Engineering Degree in Computer Science or a related field.
• 4+ years of relevant experience as a Business Analyst.
• 2+ years of experience using JIRA and Confluence.
• Should have good communication and presentation skills with the ability to adapt to a range of audiences
• Must be self-driven, self-motivated with good soft skills.
• Must have good software engineering skills, thorough knowledge of SDLC, STLC.
• Excellent organizational and time management skills
• Quick learner and attention to detail
• Portray strong analytical and problem-solving skills and the ability to work within a collaborative team environment; Ability to multi-task and manage multiple projects
• Open for new challenges and learning and flexible to work and support the team as per the business need
• Understand and analyze Business, Functional, and technical requirements of the project
• Knowledge in using any of the bug tracking tool like Bugzilla/Jira

Mandatory skills 

1. CSG Singleview (even a little exposure with any component is good enough).
2. At least One telecom project experience, i.e., billing /charging or rating modules. 
3. Broad understanding of UNIX operating environment
4. Hands-on experience in developing and executing test plans and scripts

Secondary exp:

1. Experience with multi-user, complex software applications
2. Mix platforms such as Windows/ Linux
3. Able to gain a basic understanding of client requirements.
4. Agile methodology experience and knowledge of testing methodology.

• Reviewing analytics reports and making recommendations for improving website performance
• Collecting data about website visitors’ interests and surfing patterns using web analytics software
• Providing customer service and support to clients via email or phone
• Learning about new technologies related to the field of digital marketing
• Monitoring social media platforms for brand mentions or negative comments about a company’s products or services
• Consulting with clients to determine their needs and goals in regard to digital marketing campaigns
• Creating and managing email newsletters and other electronic correspondence
• Developing relationships with potential clients to secure business opportunities

 2+ years experience as a developer with a proven track record in on-time and successful deliveries.

- Must be highly proficient in NodeJS, Javascript and MySQL with Microservices (REST web services )

- Work end to end on micro-services and SPAs built on cutting-edge technologies like Nodejs (Strong practical experience preferred)

- Strong knowledge of database & web applications.

- Preferred : grunt, wagner, npm, passport, redix, chai

- Excellent problem solving and communication skills, so that you are able to articulate technical concepts to the team, also excellent development, and debugging skills

- Ability to learn, act, and thrive in a fast-paced environment with a distributed team

Duties & Responsibilities :

- Should be taking requirements to design and building reusable modules.

- Building, scaling and performance tuning.

- Advance understanding of front-end technologies, such as HTML5 and CSS3.

- Advance understanding in AWS, NPM (Node JS Package Manager), GIT and Unit testing.

- Strong work experience in Design Patterns and Algorithms.

- Experience with debugging, troubleshooting and problem-solving issues.

- Must have strong communication skills.

Job Description – Sr. Magento Developer

We are looking to hire an experienced Magento Developer to build and maintain E-commerce websites for our clients. As a Sr. Magento Developer, you will be responsible for liaising with the design team, setting up Magento 2.x sites, building modules and customizing extensions, testing the performance of each site, and maintaining security and feature updates after the installation is complete.

Role Responsibilities:

• Architect and propose Magento solutions as per client requirements
• Review business requirements working with other team members
• Perform a technical analysis of requirements
• Produce a solid, detailed technical design
• Write clean, modular, robust code to implement the desired requirements with little or no supervision
• Work with the QA and Customer Support teams to triage and fix bugs with rapid turnaround
• Contribute ideas for making the application better and easier to use
• Train the subordinate team of developers
• Create reusable components, which can be configured for different projects
• Create test plans and perform thorough quality analysis on the code before go live
• Research on new integration and plug-in capabilities
• Be actively involved in the pre-sales activities by demonstrating technical capabilities through POCs

Technical & Professional Requirements:

• Bachelor’s degree in Computer Science or related field
• Experienced in Magento (E-commerce CMS) 3-6 years (Familiar with Zend Framework)
• Strong experience with the LAMP stack, MVC or Zend framework
• Strong HTML, JavaScript/jQuery, CSS, Ajax skills
• Strong experience with various API technologies including REST, SOAP
• Knowledge of Agile development methodology
• Excellent communication skills, both written and verbal
• Strong attention to detail
• Ability to manage and work under strict deadlines
• Ability to work in a team environment

Service Line/Domain: Information Technology