Relationship Manager

Job Title: Hotel Operations Executive

Location - Gurgaon ( Sec 32 )

Shift - General ( 10 am - 7 pm ) ( For female )

Rotational shift for Male Candidate

Job Summary:

We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.

Key Responsibilities:

• Manage post-booking queries, modifications, and cancellations.
• Coordinate with hotels for confirmations and issue resolution.
• Provide customer support via calls, emails, and chats.
• Handle escalations, refunds, and payment discrepancies.
• Maintain booking records and improve processes.
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Requirements:

• Experience: 1+ years in hotel reservations, operations, or customer service.
• Skills: Strong communication, problem-solving, and coordination.
• Technical: Familiarity with OTA booking systems is a plus.

About Us

 - Bootstrapped itself till IPO

- 2nd Largest OTA

Easy Trip Planners Limited commenced operations in 2008. We have a certificate of accreditation from the International Air Transport Association, approval as a travel agent from the Ministry of Tourism, Government of India, and are an allied member of the Indian Association of Tour Operators. We operate across three distinct distribution channels of B2B2C (business to business to customer), B2C (business to customer), and B2E (business to enterprise) providing us access to a diversified customer base. We have offices across Delhi, Mumbai, Noida and Bengaluru in India and USA, Philippines, Singapore, Dubai, Thailand and UK. Our shares are listed on the National Stock Exchange and the BSE. We provide end-to-end travel solutions for all travel needs such as Airline Tickets, Taxi & Private, Cab Booking, Travel Insurance, Rail and Bus Tickets, Activities and Attraction Tickets, Hotel Booking, Customized Holiday Packages, and Visa Processing Services, under one roof with a click of a button. Read more at: https://www.easemytrip.com/about-us.htm.

Role: BDE

Exp: 0-4 Years

CTC: 3-5 LPA

Key Responsibilities:

1. Inquiring students to select the right course

2. Responsible for selling courses through outbound, inbound and online process.

3. Achieving weekly and monthly sales target.

4. Self-momtivated and organised capable of managing a high volume of customer interactions.

5. Counsel the working professionals related to the suitable courses as per their domain

6. Familiriaty with CRM software for effective lead management and reporting wilL be an added advantage.

7. Identifying opportunities for new business development through lead generation

8. Co-ordinate pre-sales and post-sales follow up.

9. Creating and maintaining a database of prospect clients

Job brief: 

• We are a company in the business of evolving people and have developed Excellence Installation Technology which is a Trillion Dollar Industry and has been validated by Forbes too. 
• We are looking for an enthusiastic person to contribute in converting the enquiries to customers for our company. 
• Candidates will be responsible for closing sales deals over the phone and maintaining good customer relationships. 
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. 

Responsibilities: 

• Contact potential or existing customers to inform them about our product/service. Answer questions about products or the company. 
• Ask questions to understand customer requirements and close sales. 
• Enter and update customer information in the database.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet business requirements and facilitate future sales. 

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & Responsibilities:

• Managing HR service delivery and ensuring alignment with business and HR strategic objectives.

• Partnering with business on end-to-end employee life cycle management.

• Building talent pipelines for current and future job openings

• Ensuring speed and quality of hiring as per the Manpower plan.

• Developing and enhancing our external partnerships with colleges, job boards and HR vendors.

• Contributing towards building systems & processes and initiatives with an aim to enhance productivity and retention of talent and reduce attrition.

• Deploying key initiatives to build engagement & driving communication to bring alive the EVP for employees.

• Designing & execution of Performance Management process that drives high performance.

• Conceptualization & implementation of business-relevant Talent Management practices.

• Driving training and development that will identify and meet the behavioral/ leadership/ managerial training needs of employees.

• Driving key actions to build a high performing and engaged workforce aligned with outcomes from the Employee Opinion Survey.

Requirements:

• Graduate in any discipline + MBA from a reputed institute, majoring in HR.

• Min 3-5 years of experience as HR generalist / HR Business partner in BFSI domain (preference to Financial Services/Investment Banking sector)

• Working knowledge of industry standards and practices and applicable Indian Employment laws

• Excellent communication, interviewing skills & analytical skills.

• Positive attitude, quick learner, proactive and able to work independently with limited supervision.

• Excellent relationship management skills - ability to quickly build relationships with internal & senior stake holders.

• Work under pressure and tight deadlines

• Proficient in Microsoft Office.

Job description:

• Selecting features, building and optimizing classifiers using machine learning techniques
• Mining data as and when required
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance
• Efficient stakeholder management

Skills and Qualifications

• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Experience with common data science toolkits. 
• Great communication skills
• Experience with data visualisation tools
• Proficiency in using query languages such as SQL
• Good scripting and programming skills 
• Data-oriented personality
• B.Tech, M.Tech, B.S., M.S., MBA 

Requirement / Desired Skills

Data Scientist --  Data mining skills , SQL, Advanced ML Techniques, NLP (natural Language Processing)

Responsibilities :

• Provide Support Services to our Gold & Enterprise customers using our flagship product suits. This may include assistance provided during the engineering and operations of distributed systems as well as responses for mission-critical systems and production customers.
• Lead end-to-end delivery and customer success of next-generation features related to scalability, reliability, robustness, usability, security, and performance of the product
• Lead and mentor others about concurrency, parallelization to deliver scalability, performance, and resource optimization in a multithreaded and distributed environment
• Demonstrate the ability to actively listen to customers and show empathy to the customer’s business impact when they experience issues with our products

Requires Skills :

• 10+ years of Experience with a highly scalable, distributed, multi-node environment (100+ nodes)
• Hadoop operation including Zookeeper, HDFS, YARN, Hive, and related components like the Hive metastore, Cloudera Manager/Ambari, etc
• Authentication and security configuration and tuning (KNOX, LDAP, Kerberos, SSL/TLS, second priority: SSO/OAuth/OIDC, Ranger/Sentry)
• Java troubleshooting, e.g., collection and evaluation of jstacks, heap dumps
• Linux, NFS, Windows, including application installation, scripting, basic command line
• Docker and Kubernetes configuration and troubleshooting, including Helm charts, storage options, logging, and basic kubectl CLI
• Experience working with scripting languages (Bash, PowerShell, Python)
• Working knowledge of application, server, and network security management concepts
• Familiarity with virtual machine technologies
• Knowledge of databases like MySQL and PostgreSQL,
• Certification on any of the leading Cloud providers (AWS, Azure, GCP ) and/or Kubernetes is a big plus

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to end
• Work very closely with various business stakeholders to drive the execution of multiple business plans and technologies
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of engineers
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product decisions

Apply If You have:

• Graduation/Post Graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 6-10 years of strong experience in JAVA(Spring/Hibernate/JPA/REST), JavaScript, NodeJS with good exposure to MySQL
• Experience with AWS, Microservices, Caching, Performance Optimization, Nginx, Solr, Redis, Redshift
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environment
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills
• Strong communication skills
• High motivation to work in a fast paced, dynamic, collaborative team environment

We are looking for a qualified WordPress Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.

• WordPress front-end development using HTML, CSS, JavaScript, jQuery to create user-friendly web pages

• Experience or in-depth knowledge about the theme customization

• Experience in implementing basic security for websites & plugin understanding

• Maintain and improve website

• Optimize applications for maximum speed

• Design mobile-based features

• Collaborate with back-end developers and web designers to improve the usability

• Get feedback from, and build solutions for, users and customers

• Write functional requirement documents and guides

• Create quality mockups and prototypes

• Help back-end developers with coding and troubleshooting

• Ensure high-quality graphic standards and brand consistency

• Stay up-to-date on emerging technologies
  
  

• Proven work experience as a Front-end developer

• Hands-on experience with markup languages

• Experience with WordPress, JavaScript, CSS, SASS, and jQuery

• Familiarity with browser testing and debugging

• Experience with responsive and adaptive design.

• In-depth understanding of the entire web development process (design, development, and deployment)

• Understanding of layout aesthetics

• Knowledge of SEO principles would be the cherry on the cake!