Relationship Manager

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

Profile - SQL Database

Experience - 5 Years

Location - Bangalore (5 days working)

Mandatory skills - SQL, Stored Procedures, MySQL

Notice Period - Immediate Joiners

Job Description -

• Strong experience in SQL
• Experience in Databases - MySQL & PostgresSQL.
• Experience in writing & adjusting Stored Procedures, T-SQL.
• Experience in Query optimization Index creation, SQL Joins, Sub-Queries.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-10 years in Counselling psychology and / or mental health training

·      Qualification: Education in Counselling / Medical Psychology

·      Experience in clinical work

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

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JD for Senior Associate Technology

About Believ-In Technologies Pvt Ltd

We are a rapidly growing software services startup based out in Gurugram, India. We combine passion with the correct concept and assist you in gaining a competitive edge. We have a vision towards helping our clients create trust in the minds of their audiences. Job Description Role- Senior Associate Technology

Experience- 3-4 years

Skills Required- PHP, WordPress, HTML, CSS, JavaScript, JQuery, Ajax, API Integration Tools- JIRA, Asana and other project management tools

Senior Associate Technology Responsibilities:

● Experience in Handling a team

● Experience of taking Client calls

● Experience with custom WordPress themes.

● Designing and managing the website back-end including database and server integration.

● Generating WordPress themes and plugins.

● Conducting website performance tests.

● Ability to solve team queries

Senior Associate Technology Requirement:

● Must have experience in customized plugins and development.

● Should have knowledge of OOPS Concept.

● Experience with core PHP, JavaScript, and HTML/CSS

● Hands-on experience in Woo-Commerce and its add-ons.

● Bachelor’s degree or any similar field.

● Proven work experience as a WordPress Developer.

● Experience working with debugging tools such as Chrome Inspector and Firebug.

● Good understanding of website architecture and aesthetics.

● Ability to manage projects.

Location - Gurugram

About TechWeirdo:

Techweirdo delivers secure enterprise solutions from SaaS to On-Premise, anywhere, from Application to AI. We offer consultation, services and products to holistically address the digital transformation goals of the enterprises. 

Skills/ Role Requirements:

• Strong hands-on experience of Django REST framework
• Experience in working in a dockerized environment
• Implementation knowledge of scalable microservices architecture
• Experience in using celery
• Domain-driven design principles
• Strong SQL skills
• Ability to deploy a python backend on production in a dockerized environment with Nginx and Gunicorn
• Experience in integrating ML models in Django or Flask is a plus
• Experience with AWS services like S3, API gateway, SES, SQS, SNS, Aurora, Dynamo is plus
• Knowledge of lambda and cloudformation are plus
• Knowledge of React is plus

Working with TechWeirdo be like:

• Surrounded by curious learners: With a Growth Mindset as our core strength, we created a learning environment with curious tech learners.
• New challenges every day: There is no ordinary day at TechWeirdo, if you like solving problems, then this is the right place for you.
• Zero micro-management, limited supervision: We encourage our team to take on challenging tasks and solve complex problems by taking ownership of their tasks. We trust our team to take calculated risks.
• Great networking: You will be connected with c-suite executives of top organizations while working with our winning team.
• Building technology how you want, when you want: We welcome people who see things differently as they are the one who has ability to change the world.
• Being heard in every meeting: At TechWeirdo, suggestions are encouraged, initiatives are supported, and opinions and perspectives are valued.

Roles and Responsibilities

• Developing and implementing HR strategies and policies that support the organization's goals and objectives
• Overseeing the recruitment and selection process, including job postings, candidate screening, and interviewing
• Ensure complete attendance of employees
• Responsible for performing day-to-day HR tasks.
• Handling end-to-end executive search for Real Estate
• Handling mid-level and senior-level profiles.
• Headhunting & Mapping.
• Developing and maintaining a network of contacts to help identify and source qualified candidates.
• Using optimum Channel Mix to source the right talent within the agreed Turn Around Time
• Explore the market best practices in recruitment and implement them
• Adequate and prompt coordination of interviews
• Final Negotiations till the closure of the vacancy.

Desired Candidate Profile

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with various human resource information systems.
• Proficient with Microsoft Office Suite or related software

Perks and Benefits

• Good Working Environment
• Salary negotiable

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a lead developer responsible for the development of new software security policies and enhancements to security on existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. 

Responsibilities

• Consulting with management on the operational requirements of software solutions.
• Contributing expertise on information system options, risk, and operational impact.
• Mentoring junior software developers in gaining experience and assuming DevOps responsibilities.
• Managing the installation and configuration of solutions.
• Collaborating with developers on software requirements, as well as interpreting test stage data.
• Developing interface simulators and designing automated module deployments.
• Completing code and script updates, as well as resolving product implementation errors.
• Overseeing routine maintenance procedures and performing diagnostic tests.
• Documenting processes and monitoring performance metrics.
• Conforming to best practices in network administration and cybersecurity.

Qualifications

• Minimum of 2 years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructure such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail and other services provided by AWS.
• Experience Building a multi-region highly available auto-scaling infrastructure that optimises performance and cost. plan for future infrastructure as well as Maintain & optimise existing infrastructure.
• Conceptualise, architect and build automated deployment pipelines in a CI/CD environment like Jenkins.
• Conceptualise, architect and build a containerised infrastructure using Docker, Mesosphere or similar SaaS platforms.
• Conceptualise, architect and build a secured network utilising VPCs with inputs from the security team.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional and performance status.
• Work with developers to institute systems, policies and workflows which allow for rollback of deployments Triage release of applications to production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Assist the developers and on calls for other teams with post mortem, follow up and review of issues affecting production availability.
• Minimum 2 years’ experience in Ansible.
• Must have written playbook to automate provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have had prior experience automating deployments to production and lower environments.
• Experience with APM tools like New Relic and log management tools.
• Our entire platform is hosted on AWS, comprising of web applications, webservices, RDS, Redis and Elastic Search clusters and several other AWS resources like EC2, S3, Cloud front, Route53 and SNS.
• Essential Functions System Architecture Process Design and Implementation

• Minimum of 2 years scripting experience in Ruby/Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible)Establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Establishing and enforcing systems monitoring tools and standards
• Establishing and enforcing Risk Assessment policies and standards
• Establishing and enforcing Escalation policies and standards