Relationship Manager

Role & Responsibilities

Extract insights from large datasets to support data-driven decision-making

Develop and automate routine dashboards for daily, weekly, and monthly KPI tracking

Conduct custom analyses to optimize user onboarding, activation, conversion, and retention funnels

Cohort users and track actual and predicted Lifetime Value (LTV)

Build forecast models and create meaningful alerts for business leaders

Collaborate with cross-functional teams to define short and long-term strategic focus areas

Provide actionable insights and recommendations to relevant teams

Create, standardize and maintain documentation frameworks and taxonomy across businesses

Ideal Candidate

Expertise in data analysis tools (SQL, Excel, Python, R), dashboard creation and visualization platforms (Tableau, Power BI among others) for effective reporting at various organizational levels

Excellent communication skills with the ability to influence stakeholders at all levels with the agility to work autonomously and collaboratively within a team environment

Proven ability to translate complex analytical concepts into clear, actionable insights for non-technical stakeholders

Strong background in statistical analysis and experimental design for robust hypothesis testing

Experience with A/B testing tools and methodologies in digital product environments

Skill in creating and maintaining comprehensive documentation systems

Individual Contributor Role

• Responsible for handling the direct sale (Field Sales) at the prospects site.

• 100% on field B2C sales Area- PAN Mumbai Navi Mumbai- Western, Central and Harbor

• Generation/ souring of prospects appointments for the sales.

• End to End Sales Profile- Generation of leads through Cold calling (Open Market), Scheduling Appointments with Prospect, personally meeting them and closing the sale.

• Effective delivery of the sales presentations at the prospects at his location.

• Handling the direct meetings, exhibition sales, web leads etc.

• Handling the HFRP (Happy Family Reference Programmes)

• Capable to handle the customer issues/ escalations effectively

• Good in the B2C sale that's to say CDSO (Customer Direct Sales Officer) profile

Job description : (International Voice Process-US Region)

- Kindly go through the job description properly.

- It's a Work From Office (Salt lake Sector 5, Kolkata)

Time : 9PM-6AM (night shift) -it's a fixed shift

Workdays : Monday to Friday (only month's last Saturday is working, rest all are off)

Job description :

- Hiring Male Candidates for International Voice Process - Telecalling (Nightshift) IGLOBAL IMPACT ITES PVT. LTD. is hiring male candidates having experience in International Outbound Process for Kolkata location (US Shift).

Job Responsibilities :

- International Calling experience.

- Quick and attentive speaking with the clients.

- Convincing skills/International Sales skills.

- Transfer call to the supervisor after initial explanation.

- Achieving the monthly given targets.

- Customer Interaction

- Maintain fruitful relationships with clients and address their needs effectively.

Skills Required :

- Excellent Communication Skills in English

- Both Graduate/Undergraduate may apply.

- Should have experience in International Voice process & International Sales

- Exceptional Knowledge in Sales

- An enthusiastic and ambitious team player with an eye for detail and commitment

- Good planning and teamwork skills.

- Candidates who have experience in International BPO in outbound process are eligible.

Job Type: Full-time

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• North 24 Parganas, West Bengal: Reliably commute or planning to relocate before starting work (Required)

• Higher Secondary(12th Pass) (Preferred)

· Providing technical advice and troubleshooting for end users

 · Experience in Enterprise Apple support like ABM, VPP,ACE and MDM

· Excellent OSX desktop and server support skills

· Experiencing supporting OS X desktop and server across a range of versions

· Strong experience with using and administrating JAMF

· Package Deployment, Image upgrade. Security patches &DEP

· Hands on experience with JAMF tools like Recon , Composure , remote and Admin

· Endpoint hardening via JAMF and self service management.

· Experience using terminal commands and scripts

· Great customer relationship skills

· Good written & verbal communication skills

· Being flexible and customer solution focused

· Experience in various application outlook , AD and Teams.

· Cloud knowledge

We are looking for an outstanding ML Architect (Deployments) with expertise in deploying Machine Learning solutions/models into production and scaling them to serve millions of customers. A candidate with an adaptable and productive working style which fits in a fast-moving environment.

Skills:

- 5+ years deploying Machine Learning pipelines in large enterprise production systems.

- Experience developing end to end ML solutions from business hypothesis to deployment / understanding the entirety of the ML development life cycle.
- Expert in modern software development practices; solid experience using source control management (CI/CD).
- Proficient in designing relevant architecture / microservices to fulfil application integration, model monitoring, training / re-training, model management, model deployment, model experimentation/development, alert mechanisms.
- Experience with public cloud platforms (Azure, AWS, GCP).
- Serverless services like lambda, azure functions, and/or cloud functions.
- Orchestration services like data factory, data pipeline, and/or data flow.
- Data science workbench/managed services like azure machine learning, sagemaker, and/or AI platform.
- Data warehouse services like snowflake, redshift, bigquery, azure sql dw, AWS Redshift.
- Distributed computing services like Pyspark, EMR, Databricks.
- Data storage services like cloud storage, S3, blob, S3 Glacier.
- Data visualization tools like Power BI, Tableau, Quicksight, and/or Qlik.
- Proven experience serving up predictive algorithms and analytics through batch and real-time APIs.
- Solid working experience with software engineers, data scientists, product owners, business analysts, project managers, and business stakeholders to design the holistic solution.
- Strong technical acumen around automated testing.
- Extensive background in statistical analysis and modeling (distributions, hypothesis testing, probability theory, etc.)
- Strong hands-on experience with statistical packages and ML libraries (e.g., Python scikit learn, Spark MLlib, etc.)
- Experience in effective data exploration and visualization (e.g., Excel, Power BI, Tableau, Qlik, etc.)
- Experience in developing and debugging in one or more of the languages Java, Python.
- Ability to work in cross functional teams.
- Apply Machine Learning techniques in production including, but not limited to, neuralnets, regression, decision trees, random forests, ensembles, SVM, Bayesian models, K-Means, etc.

Roles and Responsibilities:

Deploying ML models into production, and scaling them to serve millions of customers.

Technical solutioning skills with deep understanding of technical API integrations, AI / Data Science, BigData and public cloud architectures / deployments in a SaaS environment.

Strong stakeholder relationship management skills - able to influence and manage the expectations of senior executives.
Strong networking skills with the ability to build and maintain strong relationships with both business, operations and technology teams internally and externally.

Provide software design and programming support to projects.

 Qualifications & Experience:

Engineering and post graduate candidates, preferably in Computer Science, from premier institutions with proven work experience as a Machine Learning Architect (Deployments) or a similar role for 5-7 years.

Key Job Responsibilities:

• He/She is a responsive team player who can proactively contribute for building technical

strategies for applications and systems by promoting an understanding of the technology and business roadmap.

• He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment.
• Work very closely with various business stakeholders to drive the execution of multiple

business plans and technologies.

• Work closely with Product, Design, and Marketing to conceive features, plan projects, and build roadmaps
• Prior experience with scalable Architecture managing team of minimum 5 engineers and

coaching, mentoring while maintaining a role with code development.

• Proven history of contributing to product strategy and shipping products with multi-functional teams.
• Highly involved in recruitment while building team also leading app development for both platforms.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity.

Minimum Qualification:

• Total of 10+ years experience
• Hands-on working on Java ( {Language understanding - Java 8, Lambdas, Collections,

• Worked on REST frameworks/libraries like Spring MVC, Spring Boot, Dropwizard,  REST popular frameworks & libraries}, JVM, GC tuning, performance tuning) Express etc

• Experience in Microservices architecture is a must.
• Working on public clouds such as AWS, GCP, Azure etc is preferred
• Worked on Relational data stores viz. MySQL, Oracle, or Postgres.
• Worked on Non-relational data stores viz. Cassandra, HBase, Couchbase, MongoDB, etc
• Worked on caching infra viz. Redis, Memcached, Aerospike, Riak, etc
• Worked on Queueing infra viz. Kafka, RabbitMQ, ActiveMQ etc

• Excellent in Jquery, HTML5, CSS, ReactJS or AngularJS.

• Excellent programming skills in PHP Codeigniter / Laravel Framework. (Laravel is mendatory)

• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Experience with data structure libraries
• Familiarity with RESTful APIs
• Must be well versed with software application design and development tools.
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with the whole web stack, including protocols and web server optimization techniques.
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
• Excellent written and verbal communication skills.

Duties and Responsibilities

- Guide team development efforts towards successful project delivery.

- Provide technical leadership to teammates through coaching and mentorship.

- Maintain high standards of software quality within the team by establishing good practices and habits.

- Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.

- Design, develop, and unit test applications in accordance with established standards.

- Participate in peer-reviews of solution designs and related code.

- Develop, refine, and tune integrations between applications.

- Analyze and resolve technical and application problems.

- Adhere to high-quality development principles while delivering solutions on-time and on-budget.

- Research and evaluate a variety of software products.

- Provide third-level support to business users.

- Research and evaluate a variety of software products.

Desired Skills & Experience

1. Must have 2-5 years of experience in independently creating web applications as well as in managing teams.

2. Must be familiar with all the latest technologies in both front-end as well as back-end development.

3. Must have experience with: Angular, Postgresql etc.

4. Experience with Ruby on Rails, Graphql is a bonus.