Relationship Manager

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Responsibilities

Lead and manage a talented Engineering Team of 8+ members. Provide technical guidance and mentorship to team members and assist them in their career progression.

Set OKRs, progress checks and do performance evaluations. Manage the development pipeline to deliver features on schedule while maintaining high bar for quality.

Closely Interact with other functions such as PM, Design, UI/UX, Art, QA, and deliver planned features.

Perform Design reviews, Code reviews Create a solid Tech backlog that involves modernizing tech stack, set goals for performance improvements.

Establish Best Process and Development Practices and drive the centre of excellence for the teams. Updates with new technology trends and constantly evolve Facilitate and create problem-solving culture in the team.

Be obsessed about players and giving the best experience to our players.

Requirements

Master's or Bachelor's Degree in Computer Science, Engineering or equivalent.

Should have 8+ years of professional experience in mobile, development using C++, C#, PYTHON, GO Lang, Javascript.

Should have 2+ years of experience in managing teams, including hiring, mentoring and building strong teams.

Shown ability to motivate teams and operate effectively in a fast-paced, high-energy environment.

Exposure to using Agile and Scrum methodologies. Good communication skills, interpersonal skills with experience in building strong internal relationships.

Good Analytical, Problem-solving and Debugging skills.

Hands-on experience in Designing, Coding and release management. Desired Skills and Experience NET,C++,Golang,Java,JavaScript,Python,Quality Assurance,C#

Executive - Backend CRM / Spares / AMC

OFFICE LOCATION - Nerkundram, Chennai - 600107

A graduate (Male / Female)

• To Increase the business

• To Achieve AMC & Conversion Target

• To Participate in enquiries For AMC

• To Ensure AMC & Spares Sales Payment are Collected Timely

• Handling high-users

Inventory Planning and management, ERP Exp. working in Manufacturing or Trading Company with large SKU

ApnaComplex is one of India’s largest and fastest-growing PropTech disruptors within the Society & Apartment Management business.  The SaaS based B2C platform is headquartered out of India’s tech start-up hub, Bangalore, with branches in 6 other cities. It currently empowers 3,600 Societies, managing over 6 Lakh Households in over 80 Indian cities to effortlessly manage all aspects of running large complexes seamlessly.

ApnaComplex is part of ANAROCK Group. ANAROCK Group is India's leading specialized real estate services company having diversified interests across the real estate value chain.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, ApnaComplex is the place for you.

Key job responsibilities-

• ​Design and develop highly scalable, reliable and fault tolerant systems ​
• Understand the customer needs, design & implement
• ​Envision project goals, product architectural solutions with a high focus on detail to ensure successful implementation
• ​Articulate complex problems communicating viable architecture and design approaches in a clear and concise manner
• ​Enhance the agile SDLC within the Development Team through new learning, continued growth, and applying industry best practices and processes
• ​Keep optimizing & automating mundane tasks • ​Problem solving in accounting modules

Who You Are-

• ​You have a deep interest and passion for technology - You love writing and owning code and enjoy working with people who will keep challenging you at every stage.
• ​You have strong problem solving, analytic, decision-making and excellent communication with interpersonal skills.
• ​You are self-driven and motivated with the desire to work in a fast-paced, results driven agile environment with varied responsibilities
• ​You have a strong knowledge in accounting systems like ledger entries

Qualifications-

• ​6 years of software development experience in backend
• ​Hands on experience with PHP using CodeIgniter and Javascript (Angular/ React)
• Database technologies - SQL and/or NoSql
• Experience in developing REST APIs
• ​Knowledge of VCS using SVN/ GIT and Payment Gateways
• ​Expertise in design principles and their application
• ​Strong computer science fundamentals in data structures and algorithms ​ Fast Learner & a Team Player

Locations: Bangalore

Quick Glances:

• https://www.apnacomplex.com/why-apnacomplex">What to look for at ApnaComplex
• https://www.linkedin.com/company/1070467/admin/">Who are we A glimpse of ApnaComplex, know us better
• https://www.apnacomplex.com/media-buzz">ApnaComplex - Media – Visit our media page

ANAROCK Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them.

TrueFan is a celebrity-fan experience platform that enables fans to connect with their favorite celebrities. The business runs on a mobile application where fans compete in an online quiz contest designed on the life of their favorite celebrity (their movies, trivia, facts, etc.) and the winners get a personalized video message from them.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities

• Designing, deploying, and managing web and mobile applications that can run on multiple platforms.
• Utilizing React Native to design and develop UI components for web and mobile apps based on JavaScript.
• Writing effective, scalable, and reusable JavaScript code can help create interchangeable front-end modules.
• Improving front-end performance by diagnosing and fixing all system errors and bugs.
• Collaborating with design, development, and customer service teams to properly understand client requirements and build top-notch apps within the stipulated time and budget.
• Using other JavaScript libraries (like “Redux”) to make asynchronous API calls and enhance website/mobile app performance.
• Creating plans to transition React-based web and mobile apps to React Native.

Requirements

• Possess at least 3 years of hands-on experience in React Native.
• Should have a good working knowledge of HTML and CSS.
• You are well-versed in all aspects of JavaScript.
• Experience in leading a team is preferred.
• Should have in-depth knowledge of UI/UX designs and wireframes.
• You possess an expert-level understanding of React.js and its fundamentals. 
• You are familiar with Gradle, XCode, and other native build tools.
• You deeply understand REST APIs, offline storage, and the document request model.
• You have strong problem-solving and critical-thinking abilities.

We at Datametica Solutions Private Limited are looking for an SQL Lead / Architect who has a passion for the cloud with knowledge of different on-premises and cloud Data implementation in the field of Big Data and Analytics including and not limiting to Teradata, Netezza, Exadata, Oracle, Cloudera, Hortonworks and alike.

Ideal candidates should have technical experience in migrations and the ability to help customers get value from Datametica's tools and accelerators.

Job Description :

Experience: 6+ Years

Work Location: Pune / Hyderabad

Technical Skills :

• Good programming experience as an Oracle PL/SQL, MySQL, and SQL Server Developer
• Knowledge of database performance tuning techniques
• Rich experience in a database development
• Experience in Designing and Implementation Business Applications using the Oracle Relational Database Management System
• Experience in developing complex database objects like Stored Procedures, Functions, Packages and Triggers using SQL and PL/SQL
•  

Required Candidate Profile :

• Excellent communication, interpersonal, analytical skills and strong ability to drive teams
• Analyzes data requirements and data dictionary for moderate to complex projects • Leads data model related analysis discussions while collaborating with Application Development teams, Business Analysts, and Data Analysts during joint requirements analysis sessions
• Translate business requirements into technical specifications with an emphasis on highly available and scalable global solutions
• Stakeholder management and client engagement skills
• Strong communication skills (written and verbal)

About Us!

A global leader in the Data Warehouse Migration and Modernization to the Cloud, we empower businesses by migrating their Data/Workload/ETL/Analytics to the Cloud by leveraging Automation.

We have expertise in transforming legacy Teradata, Oracle, Hadoop, Netezza, Vertica, Greenplum along with ETLs like Informatica, Datastage, AbInitio & others, to cloud-based data warehousing with other capabilities in data engineering, advanced analytics solutions, data management, data lake and cloud optimization.

Datametica is a key partner of the major cloud service providers - Google, Microsoft, Amazon, Snowflake.

We have our own products!

Eagle Data warehouse Assessment & Migration Planning Product

Raven Automated Workload Conversion Product

Pelican Automated Data Validation Product, which helps automate and accelerate data migration to the cloud.

Why join us!

Datametica is a place to innovate, bring new ideas to live, and learn new things. We believe in building a culture of innovation, growth, and belonging. Our people and their dedication over these years are the key factors in achieving our success.

Benefits we Provide!

Working with Highly Technical and Passionate, mission-driven people

Subsidized Meals & Snacks

Flexible Schedule

Approachable leadership

Access to various learning tools and programs

Pet Friendly

Certification Reimbursement Policy

Check out more about us on our website below!

www.datametica.com