Relationship Manager at CoverYou · Gurugram · 0 - 2 years · ₹1L - ₹3L / yr · Profitable · Posted 14 Mar 2022

Responsible for establishing productive, professional relationships with key personnel of
customers.
Responsible for all operations, customer servicing and customer retention activities for
customers.
Responsible for driving business generation initiatives to achieve monthly, quarterly & yearly
targets.
Responsible for business tracking, analyzing and reporting business results at desired and
periodic intervals to reporting authority.

About CoverYou
About
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Responsibilities:
* Generate leads through cold calling, email campaigns & networking events
* Convert prospects into paying customers via B2B sales techniques
* Manage existing accounts for upselling & retention purposes
Lead Generation & Prospecting: Research and identify potential business clients.
Product Presentations: Conduct compelling online product demonstrations and presentations to showcase the value of our SaaS product.
Sales Cycle Management: Manage the end-to-end sales process from initial outreach to qualifying leads and closing deals.
Relationship Building: Develop and maintain strong, long-lasting relationships with key decision-makers.
CRM Management: Maintain accurate and up-to-date records of all sales activities and client interactions in the CRM.
Market Analysis: Stay updated on industry trends, competitor activities, and feedback from prospects to help improve product offerings.
Role Description
This is a full-time, on-site role for an Inside Sales Executive located in Noida. The Inside Sales Executive will be responsible for lead generation. The role includes identifying sales opportunities, managing client relationships, and achieving sales targets. The individual will work closely with the sales team to ensure a seamless sales process and contribute to overall business growth.
Qualifications
- Inside Sales and Lead Generation skills
- Excellent Communication and Customer Service skills
- Proven track record in Sales.
- Good experience in core sales, direct sales, ed. tech sales
- Strong organisational and time management abilities
- Ability to work in a fast-paced, on-site environment
- Experience in brokerage is a plus.
- Experience in the logistics or transportation industry is a plus
- Bachelor's degree in Business, Marketing, or a related field.
- Monitor daily sales activities, pipelines, and performance metrics of the team
- Develop and implement sales strategies to improve conversion rates and revenue.
Candidate Preference: Female candidates preferred. Candidates should have strong communication skills, a customer-focused approach, and the ability to handle consumer sales inquiries effectively.
Key Responsibilities
1. Lead Management and Sales Conversion
Contact leads generated through the company website, Meta advertisements, WhatsApp, online marketplaces, partner networks, and creator campaigns.
Respond promptly to incoming enquiries through phone calls, WhatsApp, and email.
Understand customer requirements and recommend appropriate products based on their needs and budget.
Explain product features, pricing, applications, and usage accurately.
Handle objections relating to pricing, product suitability, functionality, and installation.
Convert qualified leads into orders through website checkout, payment links, or relevant sales channels.
2. Follow-ups and Pipeline Management
Follow up consistently with interested prospects, undecided customers, and abandoned-cart leads.
Maintain accurate records of leads, customer interactions, follow-up dates, and sales outcomes.
Update the CRM or lead-tracking system regularly.
Re-engage previous enquiries during promotional campaigns and festive offers.
Ensure every assigned lead is tracked and has a clear next step.
3. Customer Relationship Management
Deliver a professional and positive customer experience throughout the sales journey.
Coordinate with the operations team on order confirmation, delivery updates, and customer requirements.
Follow up with customers after purchase to understand their experience.
Encourage satisfied customers to share reviews, testimonials, and referrals.
Escalate product or service issues to the relevant team and follow up until resolution.
4. Sales Reporting and Marketing Support
Achieve monthly sales and lead-conversion targets.
Track daily calls, connected conversations, follow-ups, conversions, and pending leads.
Prepare regular sales reports for the reporting manager.
Share customer feedback, common objections, FAQs, and lead-quality insights with the marketing team.
Support partner and creator campaigns by engaging and converting the leads they generate.
Key Performance Indicators (KPIs)
Performance will be assessed based on:
Monthly sales revenue against assigned targets.
Lead-to-order conversion rate.
Response time for new enquiries.
Number and quality of customer conversations.
Follow-up consistency and pipeline management.
Customer experience and issue resolution.
CRM accuracy and timely reporting.
Average order value and relevant product upgrades or bundles.
Candidate Requirements
Must Have
1–4 years of experience in inside sales, tele-sales, or consultative B2C sales.
Proven ability to achieve sales targets and convert enquiries into orders.
Strong verbal communication and persuasion skills in English and Hindi. Knowing Tamil / Kanada is a plus
Job Description – Sales Operations Job
Title: Sales Operations Executive
Department: Sales
Role Overview
We are looking for a Sales Operations professional to support our sales team and maintain
strong relationships with existing clients. The role will be responsible for ensuring smooth
day-to-day operations, handling client queries, and managing relationships with existing
channel partners. This is an entry-level role, and freshers are welcome to apply.
Key Responsibilities
• Manage and maintain strong relationships with existing clients.
• Handle client queries and coordinate with internal teams to resolve issues on time.
• Follow up with clients to ensure timely transactions and repayments.
• Manage and maintain relationships with existing channel partners.
• Coordinate with channel partners for regular business opportunities and follow-ups.
• Coordinate with internal teams such as Credit, Operations, Risk, and Finance to ensure
smooth execution.
• Maintain accurate records of client and partner interactions.
• Ensure timely follow-up on pending documents, transactions, and other requirements.
Key Skills & Competencies
● Strong client relationship management skills
● Excellent verbal and written communication
● Good follow-up and coordination skills
● Strong problem-solving and ownership mindset
● Ability to manage multiple clients and priorities
● Understanding of lending, working capital, fintech, or financial services is preferred
● Good analytical and reporting skills
● Proficiency in MS Excel / Google Sheets
● Ability to work effectively with cross-functional teams
Senior Inside Sales Manager | Remote (India) | Full-time
About Growpath Capital
Growpath Capital is a Canadian company based in Surrey, British Columbia. We hire directly (we are not a placement agency), and our India team works remotely with our Canada-based team.
The role
We are looking for an experienced, India-based sales professional to handle our client conversations from first contact to close, and to help build a strong, organised sales function.
What you will do
- Make and take inbound and outbound sales calls
- Sell by email: follow-ups, proposals and closing conversations
- Run client meetings on Google Meet (camera on)
- Manage your client relationships and keep accurate notes and follow-ups
- Close both B2B and B2C sales
- Meet individual sales targets and report on your pipeline
What you need
- 2 or more years of sales experience
- Strong inbound and outbound calling experience
- Email-selling and client-handling experience
- A track record of closing B2B and B2C sales
- Past experience managing or leading a team
- Excellent spoken and written English and Hindi (Punjabi is a bonus)
- Comfortable running regular client Google Meet calls with your camera on and face visible (a work requirement for client meetings)
- Comfortable with evening and night-time working hours (IST) and client meetings outside standard daytime hours when required
- Strong communication skills, professionalism and a client-facing personality
- Your own laptop, headset, reliable Wi-Fi and an inverter or UPS for power backup, plus a quiet place to work
- Able to work the full-time fixed shift below
Client-facing role
- This role involves regular client interaction via Google Meet. You must be comfortable joining client meetings with your camera on and your face visible.
- We expect professional, confident conduct and a polished, professional way of presenting to clients.
- We work extensively with international clients across time zones, so you must be comfortable with evening and night-time working hours (IST) and available for client meetings outside standard daytime hours when required.
- Strong communication skills, professionalism and a client-facing personality are essential.
Equipment and camera (required)
- You will handle clients over Zoom/Google Meet with your camera on and your face visible on screen throughout.
- You need a laptop with a good-quality camera, a noise-cancelling headset, reliable Wi-Fi, and an inverter or power backup for night-time outages. Please confirm all four when you apply.
Shift (full-time, fixed)
12:00 PM – 8:00 PM Pacific Time, Monday to Saturday
= 12:30 AM – 8:30 AM IST.
Pay
Earn a fixed monthly salary plus commission on every funded sale. Commission is paid on every deal from the start.
Growth path
After a 1–2 month assessment period, if you consistently meet your targets, you may take on training and managing the sales team. When you manage the team, you earn an incentive on all of your team's sales, plus a salary increase as you hit your targets. Moving into team management depends on your results and Growpath Capital's needs.
How to apply
1. Apply on this platform.
2. Every applicant then completes the Growpath Capital video first round. We email you your English and Hindi questions. Record one video, upload it to Google Drive (Anyone with the link) or YouTube (Unlisted), and reply to that email with the link.
3. Shortlisted candidates are invited to a Google Meet interview with Karan Verma at Growpath Capital.
We review every application against the role requirements above.
Job Opening: Banking & Loan Processes
Location: Bhandup West, Mumbai (10 minutes walking distance from Bhandup Station)
1. HDFC Loyalty Banking Process – Lead Generation
- Qualification: HSC (12th Pass) or above
- Experience: Freshers and experienced candidates can apply
- Salary: ₹14,000/month for females | ₹13,800/month for males
- Incentives: Daily performance-based incentives
- Shift: 9:30 AM – 7:00 PM
- Week Off: Rotational
2. Loan Wise Process – Sales Calling
- Qualification: HSC (12th Pass) or above
- Experience: 6 months–1 year of hardcore sales calling experience
- Salary: Up to ₹20,000/month
- Shift: General shift
Required Skills
- Good communication skills
- Customer handling and convincing skills
- Lead generation and telesales
- Ability to achieve targets
- Customer follow-up and relationship management
Freshers can apply for the HDFC Loyalty Banking process. Experienced sales callers are required for the Loan Wise process.
Interested candidates can apply now!
● Handle inbound and outbound leads and convert them into paid enrollments ● Conduct detailed counselling sessions to understand learner goals and recommend the right program ● Drive the complete sales cycle: lead qualification → demo → follow-ups → closure ● Maintain high conversion rates and meet revenue targets ● Manage CRM updates, track leads, and ensure timely follow-ups ● Coordinate with operations and support teams for the smooth onboarding of learners ● Build strong relationships with prospects to improve trust and conversion
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
We are looking for a Sales Intern - immediate Joiner.Internship Duration 6 Months - you will be paid incentives & commissions. Stipend to be paid quaterly INR 6000/- subject to performance.
Details
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Apply here - https://forms.gle/8skDXQdt3Wt65shS9














