Customer Support Executive

Review Criteria

* Strong Technical Project Manager / Program Manager / Implementation manager profile

* 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

* Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

* Strong communication, stakeholder management, and executive-level reporting capability

* (Company) -B2B SaaS

* Not looking for implementation engineer but someone who handles the implementation projects

Role & Responsibilities

We are seeking a dynamic and detail-oriented Technical Project Manager. This is a high-impact opportunity to manage and monitor software projects across teams while also driving delivery excellence, Agile coaching, and process improvements. The ideal candidate brings experience in project management within a product or technology-driven environment, a strong understanding of Agile methodologies, and a keen interest in process governance and continuous improvement.

Project Management & Delivery Oversight:

* Plan and manage multiple concurrent technology projects across multiple teams.

* Collaborate with teams to define project plans, timelines, and resource allocations.

* Track progress using Agile tools (Jira, Confluence) and ensure timely delivery.

* Generate reports and maintain dashboards on project status, risks, and timelines.

* Facilitate daily stand-ups, sprint planning, and retrospectives.

Process Definition & Governance:

* Design and implement processes for Agile delivery, ticket management, and support workflows.

* Conduct audits, spot checks, and process reviews to ensure compliance.

* Identify delivery bottlenecks and drive continuous improvement.

Stakeholder Communication:

* Serve as the bridge between Engineering, QA, Support, and Product teams

* Regularly update leadership on delivery progress, risks, and process gaps

* Simplify technical progress and status for executive-level reporting

Ideal Candidate

* 3+ years of experience in Project Management / program management / Delivery Excellence roles within technology or SaaS organizations.

* Strong understanding of Agile/Scrum practices and tools like Jira, Confluence.

* Hands-on experience in any technical function (QA, development, testing, or project coordination).

* Ability to lead process governance, including documentation, audits, and stakeholder alignment.

* Excellent communication, analytical thinking, and stakeholder management skills.

* Self-driven, highly organized, and outcome-focused.

Desirable Qualifications:

* Certifications such as PMP, CSM, or CMMI-related are a plus.

* Exposure to process maturity models or experience contributing to CMMI audits is preferred.

We are looking for back end engineering experts with the passion to take on new challenges in a high growth startup environment. If you love finding creative solutions to coding challenges using the latest tech stack such as Java 18+, Spring Boot 3+, then we would like to speak with you.

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Roles & Responsibilities

• You will be part of a team that focuses on building a world-class data science platform
• Work closely with both product owners and architects to fully understand business requirements and the design philosophy
• Optimize web and data applications for performance and scalability
• Collaborate with automation engineering team to deliver high-quality deliverables within a challenging time frame
• Produce quality code, raising the bar for team performance and speed
• Recommend systems solutions by comparing advantages and disadvantages of custom development and purchased alternatives
• Follow emerging technologies

Key Skills Required

• Bachelor’s degree (or equivalent) in computer science
• At least 6 years of experience in software development using Java / Python, SpringBoot, REST API and scalable microservice frameworks.
• Strong foundation in computer science, algorithms, and web design
• Experience in writing highly secure web applications
• Knowledge of container/orchestration tools (Kubernetes, Docker, etc.) and UI frameworks (NodeJS, React)
• Good development habits, including unit testing, CI, and automated testing
• High growth mindset that challenges the status quo and focuses on unique ideas and solutions
• Experience on working with dynamic startups / high intensity environment would be a Plus
• Experience working with shell scripting, Github Actions, Unix and prominent cloud providers like GCP, Azure, S3 is a plus

‍Why Join Us

• Drive measurable impact for Fortune 500 customers across the globe, helping them turn AI vision into operational value.
• Be part of a category-defining AI company, pioneering a hybrid model that bridges agents and experts.
• Own strategic accounts end-to-end and shape what modern AI success looks like.
• Work with a cross-functional, high-performance team that values execution, clarity, and outcomes.
• Globally competitive compensation and benefits tailored to your local market.
• Recognized as a Top 5 Data Science and Machine Learning platform on G2 for customer satisfaction.

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Software Engineer - Frontend

Experiencing the world we live in is fundamental to our collective happiness and progress as a society. Headout’s mission is, and will always be, to unlock this happier world by connecting amazing in-person experiences with people all over the globe, giving them the opportunity to be entertained, educated and inspired. We are evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. By combining delightful product experience, data-driven decisions, sophisticated supply side logistics network, and world-class operations, our single minded focus is on solving a huge basic human problem: how do we have a good time? On this mission, we've already served 7M+ guests from 190 countries who have headed out to an experience with us. While building scale that drives $200M+ in annualised sales, we hit profitability that is such a rarity on the back of our superior model.

As travel and in-person experiences recover, Headout is playing a critical role in our return to our way-of-life. With pent-up demand, generation and digitisation of experiences having been pushed forward by a decade, there is no better time to build than NOW.

We at Headout, like to solve real-world problems in the simplest & most elegant manner possible. We're seeking Frontend Engineers with the ability and passion for building solutions to people-centered problems that are created at the intersection of human behavior and technology. We also love folks who have a sense of humor and know how to have fun. ;-)

👩‍💻 The Role

• Craft the front-end architecture, develop our core features, and collaborate with our Product & Design teams to build something useful and beautiful.
• Build slick UI interfaces to provide the best user experience.
• Get your hands dirty with cross-platform architectural challenges, new frameworks, design patterns, and technologies.
• Build and contribute to open-source libraries and components.

🌟 Our Dream Engineer

• A penchant for learning and building with new technologies and frameworks.
• A knack for writing the most performance optimized code along with it being modular and scalable.
• No challenge is too big to solve; love thinking product and excited to ideate & build stuff all by yourself.
• You're interested in being an early employee at a growing company, with the influence and responsibility that entails.
• You have broad and deep knowledge across a variety of contemporary technologies.

💝 We like

• 2+ years of experience developing front-end platforms preferably in a high-growth startup.
• Solid hands-on experience with Javascript ES5 and ES6.
• Experience with NodeJS, Typescript, browser dev-tools etc.
• An opinion and preferably hands-on experience of CSS in JS vs old school style of writing CSS.
• Experience developing responsive designs using open source frameworks or even better, an attempt at your own framework.
• Solid understanding of how the web works and it's underlying communication protocols.
• People who give up anything to optimize that animation that they just created.
• Nice to Haves: An interest in UX, travel, local experiences & hospitality.

Responsibilities

• Operational tasks
• Should be able to work in the US East Time zone idenpendtly 
• Ensure the day-to-day functioning of team members operating hybrid is seamless.
• Ensure all team members are provided with all the necessary software, applications, assets, etc.
• Make co-working arrangements when the need arises
• Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
• Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
• IT Support
• Maintain IT software, tools, and applications repository.
• User management with regards to all the required software, tools, and applications generic and project-specific.
• Purchase, renewal, and cancellation of the software, tools, and applications.
• Ensure all the software, tools and applications have the least possible downtime.
• Logistics
• Take ownership of the logistical arrangements for company initiatives, programs or events. 
• Vendor management
• Team Member Engagement
• Initiate, support, or coordinate events that play a role in team member engagement.
• Collaborate with other support teams, technology teams, and other stakeholders in their initiatives. 
• Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
• Other 
• Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
• Achieve and maintain quality and efficiency in all tasks assigned.
• Align with the company's core values, respect, and adhere to all company guidelines.
• Operate with utmost integrity, behave ethically, and maintain respect for all.  
• Event management

Qualifications

• Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
• Good communication skills
• Any prior experience is good to have
• People-oriented and results-driven
• Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
• Working knowledge of system and data security tools.
• Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
• The ability to work as part of a team.
• Resourceful, self-motivated, and proactive.
• Strong analytical and problem-solving skills.
• Excellent administrative and organizational skills.

Core Competency:

• Extensiveexperiencewith C# and ASP.net/.NETCore 2.0 / .NET WebAPI core framework framework • concept's and fundamentals/ MVC and EF. • REST Web services&API Experience • Strong architectural knowledge with two or more of - MicroServices, 12 FactorApplications and • EventDriven architectures • Messaging knowledge(Topics, Queues & Publish Subscribe) • Knowledge of AWS, Docker and Kubernetes • Experience with database development including relational database design, SQL, and ORM • Agile Delivery experience • Deploying .Net Core web application/API in Windows and Linux • Experience with web developmenttechnologiesincludingASP.NET, MVC3, EF, HTML, JavaScript, • JQuery, AJAX and CSS, LINQ. • Experience with core Microsoft.Net technologies including WCF, LINQ, and EF • Experience designing and developing enterprise-grade software • Experience with source control management systems and deployment environment • Experience with debugging, performance profiling and optimization. • Comprehensive understanding of object-oriented and service-oriented applicationdevelopment,techniques and theories • Internally motivated, able to work proficiently both independently and in a team environment • Strong communication skills with both internal team members and external business stakeholders • Experience with user interface design and prototyping

Responsibilities:

• Understanding requirements from the product manager and translating to technical specifications
• DB schema development
• API development (structuring REST endpoints + real-time endpoints like socket.io integration)
• Integrating 3rd party services for payments, email, whatsapp, and other such services
• Optimizing our current architecture & processes for scale (we expect usage to go up)
• Guiding junior developers on best coding practices

Requirements:

• Experience in at least one Python-based Web Framework like Flask or Django
• Experience in SQL databases & API design
• Experience with Docker
• Hands on experience in full lifecycle development and deployment of a platform/system
• Being a self-starter with the ability to thrive in ambiguous and high pressure scenarios working towards a common goal with other teams

Responsibilities

• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Requirements and skills

• 1-3 Years of Proven experience as a Backend Developer
• Tech Stack:

• AWS- Lambda, ECS, RDS Arora, RDS PostgreSQL, DynamoDB, S3, SQS, APIG, Cloud Front
• NodeJS
• Typescript(optional)

• Familiarity with Agile development methodologies
• Experience with software design and development in a test-driven environment
• Ability to learn new languages and technologies
• Excellent communication skills
• Resourcefulness and troubleshooting aptitude
• Attention to detail

Looking Data Enginner for our OWn organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise 

1. Expertise in Python programming.
2. Proficient in Pandas/Numpy Libraries. 
3. Experience with Django framework and API Development.
4. Proficient in writing complex queries using SQL
5. Hands on experience with Apache Airflow.
6. Experience with source code versioning tools such as GIT, Bitbucket etc.

 Good to have Skills:

1. Create and maintain Optimal Data Pipeline Architecture
2. Experienced in handling large structured data.
3. Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
4. Experience with any cloud platform (GCP is a plus)
5. Experience with JQuery, HTML, Javascript, CSS is a plus.