Customer Support Executive

We are looking for a motivated Technical Support Engineer (0–3 years experience) to provide technical assistance for software, hardware, and network-related issues. The candidate will troubleshoot problems, assist users, and ensure smooth system operations.

Key Responsibilities:

• Provide technical support via phone, email, or remote tools.
• Troubleshoot hardware, software, and networking issues.
• Install, configure, and maintain systems and applications.
• Diagnose technical problems and provide timely solutions.
• Document issues and resolutions in the support system.
• Escalate complex issues to senior technical teams when required.
• Assist users with system setup, updates, and configurations.
• Ensure high levels of customer satisfaction and service quality.

Required Skills:

• Basic knowledge of Windows/Linux operating systems.
• Understanding of computer hardware and software troubleshooting.
• Basic networking knowledge (TCP/IP, DNS, LAN).
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to learn quickly and work in a team environment.

Education:

• Bachelor’s degree in Computer Science, Information Technology, Electronics, or related field (B.E / B.Tech / B.Sc / BCA / MCA).

Eligibility:

• 0–3 years of experience in Technical Support / IT Support / Helpdesk.
• Freshers with strong technical knowledge can also apply.

Apply here: https://connectsblue.com/jobs/743/technical-support-engineer-at-bluepms-software-solutions-pvt-ltd

Job Title: Sales Trainer – Corporate Training Programs

Location: JP Nagar, Bangalore (Onsite)

Work Type: Full-Time, 5 Days a Week (Monday to Friday)

Company: Edstellar

Industry: Learning & Development / EdTech / Corporate Training

About Edstellar:

Edstellar is a leading Learning and Development platform delivering high-impact corporate training programs globally. We empower organizations by enhancing their workforce capabilities through customized training interventions across technical, soft skills, leadership, and compliance domains.

Position Overview:

We are seeking a dynamic and experienced Sales Trainer to lead the hiring, onboarding, training, and continuous development of our growing sales teams. This role plays a critical part in building a high-performance culture for Inside Sales Representatives, Business Development Executives, Sales Team Leads, and other client-facing roles.

Key Responsibilities:

🔹 Sales Training & Development:

• Design, develop, and deliver sales training programs (product, process, soft skills, objection handling, etc.)
• Facilitate new hire onboarding and role-specific learning pathways
• Conduct regular refresher trainings and upskilling initiatives

🔹 Performance Coaching:

• Work closely with individual sales reps and team leads for skill enhancement
• Provide actionable feedback through call monitoring, role-plays, and coaching sessions
• Foster a growth-oriented and feedback-driven culture

🔹 Content & Curriculum Design:

• Build sales training content, scripts, case studies, sales playbooks, and LMS modules
• Continuously improve training material based on business goals and market evolution

🔹 Evaluation & Reporting:

• Implement pre- and post-training assessments and measure training effectiveness
• Track sales KPIs and correlate training impact with business results
• Report insights to leadership for performance alignment

🔹 Collaboration:

• Coordinate with Sales, Marketing, L&D, and HR teams to align training with goals
• Support hiring and onboarding of new sales talent
• Stay updated with industry trends, tools, and best practices in L&D and sales enablement

Key Skills & Requirements:

• 8+ years of experience in sales training or sales enablement (preferably in L&D, EdTech, or IT services)
• Strong understanding of B2B/B2C sales processes and CRM tools
• Exceptional communication, presentation, and facilitation skills
• Hands-on experience with instructional design, LMS, and training evaluation tools
• Proven coaching ability with a passion for talent development
• Bachelor's degree required (Master’s in HR, Business, or Education is a plus)

Why Join Edstellar?

• Opportunity to build and shape the sales training function from the ground up
• High-growth environment with global exposure
• Dynamic team culture and learning-friendly workplace

• Design and develop a framework, internal tools, and scripts for testing large-scale data systems, machine learning algorithms, and responsive User Interfaces.
• Create repeatability in testing through automation
• Participate in code reviews, design reviews, architecture discussions.
• Performance testing and benchmarking of Bidgely product suites
• Driving the adoption of these best practices around coding, design, quality, performance in your team.
• Lead the team on all technical aspects and own the quality of your teams’ deliverables
• Understand requirements, design exhaustive test scenarios, execute manual and automated test cases, dig deeper into issues, identify root causes, and articulate defects clearly.
• Strive for excellence in quality by looking beyond obvious scenarios and stated requirements and by keeping end-user needs in mind.
• Debug automation, product, deployment, and production issues and work with stakeholders/team on quick resolution
• Deliver a high-quality robust product in a fast-paced start-up environment.
• Collaborate with the engineering team and product management to elicit & understand their requirements and develop potential solutions.
• Stay current with the latest technology, tools, and methodologies; share knowledge by clearly articulating results and ideas to key decision-makers.

•  BS/MS in Computer Science, Electrical or equivalent
• 6+ years of experience in designing automation frameworks, tools
• Strong object-oriented design skills, knowledge of design patterns, and an uncanny ability to
  design intuitive module and class-level interfaces
• Deep understanding of design patterns, optimizations
• Experience leading multi-engineer projects and mentoring junior engineers
• Good understanding of data structures and algorithms and their space and time complexities. Strong technical aptitude and a good knowledge of CS fundamentals
• Experience in non-functional testing and performance benchmarking
• Knowledge of Test-Driven Development &  implementing CD/CD
• Strong hands-on and practical working experience with at least one programming language: Java/Python/C++
• Strong analytical, problem solving, and debugging skills.
• Strong experience in API automation using Jersey/Rest Assured.
• Fluency in automation tools, frameworks such as Selenium, TestNG, Jmeter, JUnit, Jersey, etc...
• Exposure to distributed systems or web applications
• Good in RDBMS or any of the large data systems such as Hadoop, Cassandra, etc.
• Hands-on experience with build tools like Maven/Gradle &  Jenkins
• Experience in testing on various browsers and devices.
• Strong communication and collaboration skills.

Responsibility

To assist the BPO Human Resource and Development team in the recruitment process, they provide support to various companies across different industries including digital marketing, sales and operations, distribution, online entertainment, and more.

Developing and implementing effective recruitment and screening systems and procedures to attract the most qualified Candidate Customer Support for position vacancies for online entertainment industry.

Coordinating with requisitioning departments to follow established standards, policies, and procedures for employee recruitment and orientation.

Drafting job advertisements and managing online job portals to reach a wider pool of potential candidates.

Carefully screening candidates and arranging interview appointments for respective Business development unit and Sales and Operation departments.

Notifying all unsuccessful interviewees either by letter or verbally to maintain a positive company image.

Monitoring confirmation dates of new staff to ensure a smooth onboarding process.

Updating internal databases with new hire information

Take meeting minute notes.

Handle all employee queries, written or verbal with the utmost confidentiality.

Keep up to date on current issues and matters related to the HR department.

Work Experience Requirements

● Bachelor’s degree in human resources or related field from a reputable institution.

● At least 5 years of working experience preferably in a fast-paced manufacturing/servicing/construction environment.

● Experience in hiring applicants for entertainment and gaming 

● Possesses own transport.

● Good communication skills.

● Willing to start work from home and relocated to Cambodia once confirmation.

salary : 11,700,000 IDR - 12,700,000 IDR 

Bahasa

Tanggung jawab

Untuk membantu tim Sumber Daya Manusia dan Pengembangan BPO dalam proses rekrutmen, mereka memberikan dukungan kepada berbagai perusahaan di berbagai industri termasuk pemasaran digital, penjualan dan operasi, distribusi, hiburan online, dan banyak lagi.

Mengembangkan dan menerapkan sistem dan prosedur rekrutmen dan penyaringan yang efektif untuk menarik Kandidat Dukungan Pelanggan yang paling memenuhi syarat untuk lowongan posisi di industri hiburan online.

Berkoordinasi dengan departemen permintaan untuk mengikuti standar, kebijakan, dan prosedur yang ditetapkan untuk perekrutan dan orientasi karyawan.

Menyusun iklan pekerjaan dan mengelola portal pekerjaan online untuk menjangkau lebih banyak kandidat potensial.

Menyaring kandidat dengan hati-hati dan mengatur janji wawancara untuk masing-masing unit pengembangan bisnis dan departemen Penjualan dan Operasi.

Memberi tahu semua orang yang diwawancarai yang tidak berhasil baik melalui surat atau lisan untuk menjaga citra positif perusahaan.

Memantau tanggal konfirmasi staf baru untuk memastikan kelancaran proses orientasi.

Memperbarui database internal dengan informasi karyawan baru

Buat catatan notulen rapat.

Tangani semua pertanyaan karyawan, tertulis atau lisan dengan kerahasiaan maksimal.

Tetap up to date pada isu-isu terkini dan hal-hal yang berkaitan dengan departemen HR.

Persyaratan Pengalaman Kerja

● Gelar sarjana di bidang sumber daya manusia atau bidang terkait dari institusi terkemuka.

● Setidaknya 5 tahun pengalaman kerja, lebih disukai di lingkungan manufaktur/servis/konstruksi yang bergerak cepat.

● Pengalaman merekrut pelamar untuk hiburan dan permainan

● Memiliki transportasi sendiri.

● Keterampilan komunikasi yang baik.

● Bersedia untuk mulai bekerja dari rumah dan pindah ke Kamboja setelah konfirmasi.

salary : 11,700,000 IDR - 12,700,000 IDR 

Role: OFSAA

Title: Managing Consultant

Client is an exciting and dynamic company to work for. In our first year entering the Top Employer Institute we ranked as a “Top Employer” and we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning and Development, Wellbeing and Diversity and Inclusion. This is accompanied by exciting business growth where Client has posted continued growth in for the last 7 consecutive quarters.

Imagine working at an organization where people come together to create leading edge solutions for the largest, most prestigious global companies. Then imagine saying "I was a part of making that happen."

Objective

• Lead the OFSAA ERM and EPM team
• Experience of leading large projects with multiple teams, applications and stakeholders
• Expected to lead work-steams and also lead the Client OFSAA CoE
• Should have the pre-sales expertise to handle large and complicated RFPs

Responsibilities

• Own the revenue target for the OFSAA CoE
• Own all the OFSAA related deliveries across different region
• Be responsible for responding to the RFPs and growth of the Client’s OFSAA footprint across different regions
• Work closely with developers/development teams to ensure that they understand the specifications and Deliver IT solutions for them
• Work with other business analysts (e.g., Operations, change management team) on firm wide initiatives and participate in the Front to Back User testing / regression testing
• Ensure a continuous learning and growth curve for the team members on various domain / technology related subjects
• Grow the team by following a continuous training cycle. Upgrade the training agenda and curriculum to reflect the latest OFSAA versions

Essential competencies

• Prior experience of working with global financial institution in Regulatory/ Risk functions
• Basic understanding of Basel regulations, Finance and Accounting, Investment banking, Retail Banking
• Proficiency with Oracle SQL
• SDLC and IT BA experience is mandatory

Qualifications and relevant experience

• Relevant experience of 12-18 Years
• Preferred Educational Qualification –MBA
• Preferred professional certification like FRM (GARP), PRM (PRMIA), CFA etc.

Behavioral Competencies

• Should be able to handle a large team of OFSAA BA and TA
• Structured, methodical thinker with strong analytical capability
• Should show traits of following the 5 habits of Client
• Demonstrated ability to multi-task, time/priority management skills
• Candidate must be diligent and proactive
• Good interpersonal skills
• Team player and empathetic towards the team
• Ability to deal with people at various levels of technical and business expertise

5-Habits for Success at Client

• Being Respectful, this requires that you treat others how you want to be treated
• Being Responsive, this requires that you always acknowledge, commit and respond within reasonable timeframes
• Always Communicating, this requires that you ensure information flows (including difficult news) in a timely, proactive and consistent manner
• Demonstrate Stewardship, this requires that you put the interest of Client ahead of everything else (business unit / team / self)
• Building Trust, this require that you demonstrate a high say-do ratio in everything you do without externalizing failures

If you only meet some of the requirements for this role, that's okay! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you.

We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else.

• Develop creative solutions and write technical design based on the requirements.
• Work closely with peer teams to ensure that applications are written to allow for overall system performance.
• Assist in tuning and optimization.
• Develop and execute unit tests for product components.
• Perform peer code reviews and provide feedback.
• Promote high quality, scalability, and timely completion of projects.
• Apply agile approach to coordinate development and determine project scope and limitations.
• Bachelor degree in Engineering, CS or equivalent experience
• Development in Core Java, J2EE, Struts, spring, Client-Side scripting, Hibernate, Database
• Development of scalable core-java applications, Web Applications and Web Services
• OOP concepts 
• Data Structures, algorithms and their applications
• Strong problem-solving skills
• Experience in building microservices
• Strong experience with Spring Boot stack (spring cloud, spring-data)
• Extensive experience in developing and consuming REST APIs
• Experience in Kafka distributed messaging
• Hands-on experience in Redis, Apache Ignite, Hazelcast
• Strong experience in RDMS and NoSQL databases Mongo
• Experience in using Elastic Search
• Experience in profiling applications
• Strong analytical skills and general logical reasoning
• Excellent written and verbal communication skills.
• Good understanding of Software development life cycle (SDLC)
• Basic SQL queries

Company Summary

Quantsapp is India's first Option Trading Analytics platform on mobile. With ever-growing users, it makes us one of the fastest growing platforms for options trading in India. Quantsapp was to accelerate its growth even more and capture new country which requires the development team to grow.

- At Qauntsapp we are looking for a dynamic team mate to take up a role of Angular Developer.

Responsibilities and Duties:

1. To develop & maintain dynamic Web App, used by thousands of traders on a daily basis
2. Integration of Data representation with Dynamic Charts.
3. Integration of Rest API’s & Sockets for real-time data feeds.
4. Mobile optimized UI.

Required Experience and Qualifications:

1. Experience in latest versions of Angular with minimum 3 years and have deployed active websites. (Preferably Angular 9 & 10)
2. Strong understanding of Website development and should be able to take complete ownership of it.
3. Strong UI/UX sense.
4. Knowledge of AWS would be an added advantage.