Customer Support Executive

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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• Plan and execute paid ad campaigns (Google, Facebook, LinkedIn, etc.).
• Optimize performance to maximize ROI and reduce costs.
• Analyze campaign metrics and prepare performance reports.
• Collaborate on creative ad copy and visuals.
• Stay updated on trends and implement A/B testing.

Qualifications:

• Proven experience in paid advertising (Google Ads, Facebook Ads Manager).
• Strong analytical and budget management skills.
• Certification in Google Ads or Facebook Blueprint (preferred).
• Excellent communication and teamwork abilities.

Role Description

This is a full-time on-site role for a Cloud & DevOps Engineer located in Coimbatore. The Cloud & DevOps Engineer will be responsible for managing and optimizing cloud infrastructure, implementing continuous integration and deployment processes, and ensuring the smooth operation of services. The role will involve working with Kubernetes for container orchestration and managing Linux environments.

Qualifications

• Proficiency in Software Development skills
• Experience with Continuous Integration and Deployment processes
• Skills in Kubernetes management and orchestration
• Strong understanding of Linux operating systems
• Ability to work collaboratively in a team environment
• Relevant certifications in cloud and DevOps technologies are a plus

1. FIELD JOBS
2. COMMUNICATION SKILL
3. PRODUCT KNOWLEDGE
4. FIELD JOBS
5. COMMUNICATION SKILL
6. PRODUCT KNOWLEDGE
7. FIELD JOBS
8. COMMUNICATION SKILL
9. PRODUCT KNOWLEDGE
10. FIELD JOBS
11. COMMUNICATION SKILL
12. PRODUCT KNOWLEDGE

3-5 years of experience in manual and auto testing through Selenium

Write all automation scripts for Backend and Frontend

Document Test Cases.

• Develop and maintain automation suite throughout the product life cycle.
• Develop data driven test automation scripts and execute tests.
• Utilize innovative test technologies to develop application testing strategy.
• Analyse and debug the test data to identify the root cause of failures.
• Actively communicate test progress, results and other relevant information to project

stakeholders.

• Collaborate with other team members and stakeholders

We’re looking for a Java Backend Developer with strong experience in Spring Boot, AWS, and Microservices to join our growing team. If you're passionate about scalable backend systems and love working in a fast-paced environment, we want to hear from you!

What You’ll Bring:

• 4+ years of backend development experience
• Strong hands-on expertise in Core Java and Spring Boot
• Experience designing and developing Microservices architecture
• Solid working knowledge of AWS services
• Familiarity with RESTful APIs, version control (Git), and CI/CD
• Strong problem-solving and debugging skills
• Ability to work independently and in a collaborative team environment
• Immediate joiners are highly preferred

LogiNext is looking for a technically savvy and experienced Principal Software Engineer - Client Success  to be part of the support team. Client success engineering is an important part of the LogiNext experience. You will help in quickly resolving the technical issues across the entire SaaS product suite. You will be responsible for maintaining the SLAs as defined by the organization. You will be collaborating with the client’s operations team, engineering team .

Responsibilities 

• Troubleshoot application and software related issues and determine the root cause for the issues
• Work on defined SLAs to ensure that our client receives the best of the services
• Provide minor enhancements, production, and technical support to LogiNext’s enterprise clients
• Monitor production alerts and escalate the issues for any anomalies in the system
• Ensure complete compliance of ticketing tool and report metrics on a daily basis
• Work with the existing engineering team to maintain highly scalable and secure products
• Manage and prioritize multiple work requirements to meet deadlines by working independently and leading a team 

Requirements

• Bachelor’s degree in Computer Science, Information Technology or related field
• 8 to 10 years experience in a production support role or in software development using Java, J2EE, Spring, RESTful APIs, MySQL, MongoDB
• Expertise on production support processes such as incident or change management, call triaging, critical issue procedures

• Experience in writing and maintaining scripts to monitor system activity and automate production support activities that enable efficiency and productivity of Customer Success team
• Proficiency in troubleshooting, root-cause analysis, SLA adherence and metrics reporting for large enterprises 
• Knowledge of monitoring tools, alert escalation, customer and other stakeholder management
• Familiarity and/or experience in implementing ITIL concepts in addition to technical aptitude are highly valued
• Providing support on weekends on a rotational basis
• Expereince in team management