Customer Support Executive

RESPONSIBILITIES:

• You will be involved in directly driving application of machine learning and AI to solve various product and business problems including ML model lifecycle management with ideation, experimentation, implementation, and maintenance.

• Your responsibilities will include enabling the team in moving forward with ML/AI solutions to optimise various components across our music streaming platforms.

• Your work would be impacting millions of users the way they consume music and podcasts, it would involve solving cold start problems, understanding user personas, optimising ranking and improving recommendations for serving relevant content to users.

• We are looking for a seasoned engineer to orchestrate our recommendations and discovery projects and also be involved in tech management within the team.

• The team of talented, passionate people in which you’ll work will include ML engineers and data scientists.

• You’ll be reporting directly to the head of the engineering and will be

instrumental in discussing and explaining the progress to top management and other stake holders.

• You’ll be expected to have regular conversations with product leads and other engineering leads to understand the requirements, and also similar and more frequent conversation with your own team.

REQUIREMENTS:

• A machine learning software engineer with a passion for working on exciting, user impacting product and business problems

• Stay updated with latest research in machine learning esp. recommender systems and audio signals

• Have taken scalable ML services to production, maintained and managed their lifecycle

• Good understanding of foundational mathematics associated with machine learning such as statistics, linear algebra, optimization, probabilistic models

Minimum Qualifications

• 13+ years of industry experience doing applied machine learning

• 5+ years of experience in tech team management

• Fluent in one or more object oriented languages like Python, C++, Java

• Knowledgeable about core CS concepts such as common data structures an algorithms

• Comfortable conducting design and code reviews

• Comfortable in formalising a product or business problem as a ML problem

• Master’s or PhD degree in Computer Science, Mathematics or related field

• Industry experience with large scale recommendation and ranking systems

• Experience in managing team of 10-15 engineers

• Hands on experience with Spark, Hive, Flask, Tensorflow, XGBoost, Airflow

Location: Mumbai

Experience: 10 Yrs. Exp. (Preferably in MEP/HVAC Industry)

Salary: 50000 INR

Opening: 1

Key Responsibilities:

 Develop and implement effective recruitment strategies to attract top talent in the

HVAC/MEP industry, including sourcing candidates through various channels such as

job boards, social media, professional networks, Consultancies, and industry

associations.

 Collaborate with Department HOD’s to understand staffing needs and develop job

descriptions and requirements for open positions.

 Proactively source and identify qualified candidates for a variety of roles within the

HVAC/MEP field, including engineers, sale engineers, project managers, and several

other positions.

 experience and screening and assessment of candidates to evaluate their skills,

experience, and fit for specific roles.

 Coordinate and schedule interviews with HOD’s.

 Conduct thorough interviews with candidates to assess their technical competence,

cultural fit, and alignment with company values.

 Communicate effectively with candidates regarding the status of their applications,

next steps, and job offers.

 Promote the company's employer brand to attract and retain top talent in the

HVAC/MEP industry.

 Maintain accurate and up-to-date records of recruitment activities, including candidate

profiles, interview notes, and hiring metrics.

Qualifications:

 Bachelor’s degree in human resources, Business Administration, or related field.

 Proven experience as a Talent Acquisition Specialist or Recruiter, with a focus on the

HVAC/MEP industry or related sectors.

 In-depth knowledge of recruitment best practices, sourcing techniques, and candidate

assessment methods.

 Strong understanding of HVAC and MEP disciplines, including technical skills and

qualifications required for various roles.

 Excellent communication, interpersonal, and negotiation skills.

 Ability to build relationships with candidates, hiring managers, and external partners.

 Highly organized with the ability to manage multiple priorities and deadlines

effectively.

Answering customer queries

● Maintaining and analyze the customer database

● Tracking all the complaints,feedback, requirements

raised by customers and prepare reports

● Planning and delivering CRM strategies across the

organization with a view to retaining existing

customers, increasing brand loyalty and expanding the

company brand.

● Deciding on a final CRM structure and architecture

that will work seamlessly across the business and

capture crucial information along the sales funnel.

● Making sure the customer database is correctly

segmented for targeted marketing activities.

● Collaborating with other departments ensures the

CRM strategy works well for every aspect of the

business.

● Development of testing strategies to guarantee the

most efficient approach for the organization and its

customers.

● Handle all CRM platforms - Call and chat

● Running customer loyalty programs for repeat

customers

Location : Chennai

Experience : 1 - 3 Years

Job type : Permanent

What you must have:

• Experience in iOS Development and / or apps on Apple store and must have handled atleast 2 projects.
• Software Development experience in Java, MVC / MVVM pattern, Objective C, Swift development.
• Familiarity with SDK Integrations, APNS, Cocoapods, Carthage, Networking, JSON structuring and working with REST APIs.
• Experience in collaborating on software projects using Git based Version Control Systems (FYI, we use Bitbucket).
• Bonus Points if you have:
• Have a basic knowledge of how Android Development works (for collaborating with the Android team and developing programming patterns which works for both Android & iOS)
• Have experience working in an E-Commerce project
• Have worked with graphic & memory optimization in apps
• Have a Github account with some cool projects in it.
• Have scary but amazing debugging skills.

Expectations:

• Passion to be a part of the Startup who are building something bigger than themselves.
• Ability to take responsibility and ownership of their roles and work through the challenges in a startup team.
• Your typical week:
• iOS Development of our Core product
• Keeping up with product release cycle

Skills:

• iOS Development, Version Control, CocoaPods, Storyboard, iOS Mobile Automation, Mobile Application Testing - Android iOS