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Customer Support Executive

Customer Support Executive

Customer Support Executive

at BookWater

Posted by Akshaya Elango

0 - 2 yrs

₹1L - ₹4L / yr

Chennai

Skills

Customer Support

Customer Service

Communication Skills

Effective communication

Responsibilities:

● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

Responsibilities:

● Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

● Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

● Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

● Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

● Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

● Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

● Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

● Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

● Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

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About BookWater

Founded :

2020

Type :

Product

Size :

20-100

Stage :

Profitable

About

BookWater is the world's first IoT powered, sustainable and quality based water delivery platform delivering safe and affordable water to all.

Read more

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Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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