Customer Support Executive

Strong Technical Project Manager / Program Manager / Implementation manager profile

Mandatory (Experience 1) – Must have 4+ years in Project Management / Program management Implementation Engineer/ Consultant with a B2B SaaS company (preferably with enterprise client)

Mandatory (Experience 2) – Hands-on experience managing Agile delivery across multiple teams, including sprint planning, tracking, retrospectives, and release governance using Jira / Confluence

Mandatory (Core Skills) – Strong communication, stakeholder management, and executive-level reporting capability

Mandatory (Company) -B2B SaaS

Mandatory (Note): Not looking for implementation engineer but someone who handles the implementation projects

Client Details

Our Client:

is a Proprietary concern dealing in distribution of Milk & Milk Products under Multi brand having ISO certificate. The firm initiated its operations in 2019 and is providing quality and efficient service to various corporate clients majorly located at Mumbai, Thane, Lonavala, Pune, Nagpur, Chennai and Bengaluru. DGS has been awarded as ‘Best Vendor’ by Compass Group. The company is presently supplying Milk & Milk products under the Brand of ‘Amul’, ‘Gowardhan’, ‘Warana’, ‘Akshara’, ‘Govind’, ‘Heritage’.

Our product range includes fresh milk, curd, paneer, flavored milk, cream, butter, cheese, and other dairy products, sourced from the best farms and dairies in the region. We work closely with our suppliers to ensure that the products we distribute meet the highest standards of quality, freshness, and safety.

Job Profile

BCom Graduate with 3-7 years of experience in Accounts and Finance

Job opportunity in B2B Multi brand dairy products (Milk and Milk Products) startup company to large corporates, hospitals & large retail chains, 3-5 star Hotels for following role- 

Designation - Senior Manager 

Job Profile - 

1. Accounting, Taxation and MIS

2. Lead 2-3 team members

Responsibilities:

1. Daily and monthly MIS

2. Manage all accounting transactions (Purchase, Sale, Bank Reconciliation, Journal Vouchers etc.)

3. Prepare financial statements

4. Handle monthly, quarterly and annual closings

5. Reconcile accounts payable and receivable

6. Ensure timely bank payments to vendors 

7. Ensure timely bank receipts from customers

8. GST and TDS payments and monthly, quarterly and annual returns

9. ⁠PF, PT compliance 

10. Accounts basic concepts and fundamentals

11. Taxation - GSTR1 and 3B filling knowledge ( Reco with 2B) 

12. VLOOKUP and Pivot handy knowledge

13. Bank reconciliation (Invoice to invoice reco) 

14. Ledgers (Creditors / Debtors) reconciliation

Requirement-

1. Proficient in MS Excel

2. Tally Prime (Tally TDL knowledge candidate will have additional advantage)

Industry - FMCG (Dairy Products)

Working Days

6 working days

Working Timings

10-7pm

Location - Vashi, Navi Mumbai

Job description:

Job Title: Shopify Developer

We are looking for a talented and motivated Shopify Developer with 2–3 years of experience to join our growing team. The ideal candidate should have hands-on experience in Shopify theme customization, API integrations, and frontend development, with a good understanding of backend processes.

Responsibilities:-

Backend Development

• Develop and maintain server-side logic using Node.js, Vue.js, or TypeScript.
• Work with Shopify Admin & Storefront APIs (REST & GraphQL).
• Implement OAuth authentication, webhooks, and background processes.
• Integrate third-party services (CRM, ERP, and payment gateways).
• Ensure backend performance, scalability, and security.
• Manage Git-based version control and deployment processes.

Frontend Development

• Customize and maintain Shopify themes using Liquid, HTML, CSS, and JavaScript.
• Build responsive, user-friendly interfaces with React.js or Polaris.
• Collaborate with designers to implement UI/UX best practices.
• Ensure cross-browser and mobile compatibility.
• Maintain frontend performance and accessibility standards.

Skills & Qualifications

• 2–3 years of experience in Shopify development.
• Strong knowledge of Shopify APIs (REST & GraphQL).
• Hands-on experience with Shopify theme customization.
• Proficiency in Liquid, HTML, CSS, JavaScript, and React.js.
• Familiarity with Node.js, Vue.js, or TypeScript is a plus.
• Knowledge of Git, Shopify CLI, and deployment tools.
• Experience with OAuth, webhooks, and third-party API integrations.
• Strong debugging and problem-solving skills.
• Experience working in Agile/Scrum environments is an advantage.

Company Profile:

                                                                    App Innovation Technologies is leader in Mobile and Web based solutions development. With our extensive knowledge of this industry, our customers receive the edge needed to make their projects a true success. Our team of developers, analysts, designers, testers and project managers will complete projects on time to the agreed specifications with Mobile,  Social, Cloud and Analytic’s expertise.

We also provide a caravan of web-based products and Software services.  AIT is a reputed web/Software development company with its headquarters based at Coimbatore, India. We have a creative team of skilled professionals who have in depth knowledge in various technologies including open source technologies and Microsoft technologies to service our valuable clients. Please visit our website http://www.aitechindia.com">www.aitechindia.com for more details.

Job Description:

                                 We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment

What we look for:

Resourceful individuals with a creative spirit to sketch our brand image through vividly portrayed content.

Responsibilities:

• Develop persuasive SEO-optimized content for blogs, campaigns, and newsletters

• Create research-oriented industry-specific content for websites

• Proofreading content before delivery

• Identify customers’ needs and gaps in content and recommend new topics

• Generate fresh content ideas for social media

• Work with graphic designers to digitally deliver content concepts

Requirements:

• Graduate in any stream with exceptional writing skills

• Good communication and interpersonal skills

• Proficient with Microsoft Office Suite and Google Docs

• Ability to multitask, prioritize and manage time efficiently

• Lead multiple client projects in the organization. 
• Define & build technical architecture for projects. 
• Introduce & ensure right coding standards within the team and ensure that it is maintained in all the projects. 
• Ensure the quality delivery of projects. 
• Ensure applications are confirmed to security guidelines wherever required. 
• ​Assist pre-sales/sales team for converting raw requirements from potential clients to functional solutions. 
• Train fellow team members to impose the best practices available. 
• Work on improving and managing processes within the team. 
• Implement innovative ideas throughout the team to improve the overall efficiency and quality of the team. 
• Ensure proper communication & collaboration within the team 

• 5+ Years of experience in developing large scale applications. 
• Solid Domain Knowledge and experience with various Design Patterns & Data Modelling 
• Must be well-aware of the latest technological advancements for relevant platforms. 
• Should have Research Oriented Approach 
• Solid at Logical thinking and Problem solving 
• Solid understanding of Coding Standards, Code Review processes and delivery of quality products 
• Experience with various Tools used in Development, Tests & Deployments. 
• Sound knowledge of DevOps and CI/CD Pipeline Tools 
• Solid experience with Git Workflow on Enterprise projects and larger teams 
• Should be good at documentation at project level and code level 
• Should have solid experience with Agile Methodology and process 
• Should have good understanding on Software UX 
• Proficient with communication and good at making judgments 

Expected Outcomes

• Growing the team and retaining talent, thus, creating an inspiring environment for the team members. 
• Creating more leadership within the team along with mentoring and guiding new joiners and experienced developers. 
• Creating growth plans for the team and preparing training guides for other team members. 
• Refining processes in the team on a regular basis to ensure quality delivery of projects- such as coding standards, project collaboration, code review processes etc. 
• Improving overall efficiency and team productivity by introducing new methodologies and ideas in the team. 
• Working on R&D and employing innovative technologies in the company. 
• Streamlining processes which will result in saving time and cost optimization 
• Ensuring code review healthiness and shipping superior quality code 

• Unlimited learning and growth opportunities 
• A collaborative and cheerful work environment 
• Exceptional reward and recognition policy  
• Outstanding compensation  
• Flexible work hours  
• Opportunity to make an impact as your work will directly contribute to our business strategy.
  ​

At Nickelfox, you have a chance to craft a career path as unique as you are and become the best version of YOU. You will be part of a team with a ‘no limits’ mindset in an inclusive, people-focused culture. And we’re counting on your unique perspective to help Nickelfox grow even faster.  

Are you passionate about tech? Dedicated to learning? Come, join us to build an extraordinary experience for yourself and a dignified working world for all. 
 

What makes Nickelfox a great place for you?

In Nickelfox, you’ll join a team whose passion for technology and understanding of business has driven the company to serve clients across 25+ countries in just five years. We partner with our customers to fuel their growth story and enable them to make the right decisions with our customized technology services and insights. All in all, we are passionate to see our customers win the day. This is the reason why 80% of our business comes from repeat clients.  

Our mission is to provide dignified employment and an environment that recognizes the uniqueness of every individual and values their expertise, and contribution. We have a culture that encourages everyone to bring their authentic selves to work. Our people enjoy a collaborative work environment with exceptional training and career development. If you like working with a curious, youthful, high-performing team, Nickelfox is the place for you.

Job Description

Experience should have minimum 2 years.

Proficient with ReactJS/Redux

Designing and developing user interface solutions for websites, web and Mobile applications.

Design product and website layouts, assets, flows, sitemaps etc.

Create and maintain UI guidelines and templates.

Extensive knowledge of web technologies and building large scale web applications.

Expertise in JavaScript, HTML5 and CSS3 and Adoptive / Responsive web Design & Cross browser experience.

Expertise with cross-browser, cross-platform, and design constraints on the web.

Interact with other team members to incorporate innovations and vice versa.

Experience in working with Agile Methodology.

Ability to solve problems creatively and effectively.

Should possess excellent communication skills.

Endurance International Group is a technology company that powers the online presence of small and medium businesses (SMBs). Through our proprietary cloud platform, we provide solutions like web and email hosting, cloud, eCommerce and eMarketing solutions, mobile business tools, etc. We cater to approx. 4.2 million individuals and businesses across the globe to help establish and expand their online footprint. 

What you’ll do 

• Create an inspiring team environment with an open  communication culture 
• Monitor and track performance of direct reports 
• Discover training needs and provide coaching and feedback to  direct reports 
• Listen to team members’ feedback and resolve any issues or  conflicts 
• Drive team engagement. Suggest and organize team-building  activities 
• Track and maintain attendance and productivity of direct reports 
• Take ownership of escalated issues of customers 
• Work with different teams to resolve customer issues  
• Share customer feedback and feature requests with the Product  and Engineering team 
• Report Incidents to the relevant team and share regular updates with stakeholders until the issue is resolved.  
• Assist the manager in driving key metrics of the team like CSAT,  SLA, FCR, etc 
• Build reports, analyze trends, and draw inferences from it. 
• Conduct the first round of interview with candidates     

Who you are: 

• Graduate from any stream (Mandatory).  
• Engineering, BCA or BSc (IT or Computers) preferred 
• Team handling experience (Minimum 1 year). 
• Comfortable working in rotational & night shifts.
• Work Experience: 3 to 5 years experience specifically with technical support in the web hosting industry. 
• Have an understanding of different hosting products such as Shared,  Reseller, VPS, Dedicated Servers and addons like sitelock, codeguard,  SSL etc. 
• Proficient in handling a variety of web hosting related issues 
• Ability to take ownership and work independently, handle multiple  priorities, prioritize workload and meet deadlines. 
• Analytical and problem-solving skills - Ability to analyze large sets of data using advanced excel/analytics skills. 
• Ability and willingness to transfer knowledge and experience to  colleagues and team members 
• Ability to develop and lead a team with role-modeling the right behaviors. Ability to influence others and motivate people. 
• Must be customer-focused with strong customer interaction skills. 
• Outstanding written and verbal communication skills 
• Ability to solve complex problems quickly, inventively, and resourcefully 
• Self Motivated and highly dependable individual 
• High degree of flexibility and agility in thought and behavior. 

Why you’ll love us:

In this era of COVID-19, we believe in putting our employees first and keeping them safe. We were one of the first technology companies to make significant changes to our office environments and team interactions, including mandatory working from home and safety procedures to enter our office space. We are committed to not require any face-to-face interaction for our employees until the data shows it is entirely safe for our teams. Here is just a snippet of what we think you’ll love: 

• Grow together. Our exciting virtual learning & development programs never cease to amaze us. Participate in our ExpertSpeak sessions/E-learning courses to grow professionally & personally. 
• Work with creative & innovative teams. At Endurance, we believe in hiring the best of the best and are proud of being surrounded with people who think out of the box to only better our products, work & customer experiences.
• Did someone say free domain? Building a community one domain at a time, one employee at a time. All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.
• Leave your worries aside! Juggling the demands of career and personal life can be stressful and challenging but don't worry! Our employee's assistance program services provide free, confidential, short-term counseling. This benefit is also extended to immediate family members.
• We’ve got you covered. We are a family! From medical to life insurance, education sponsorship to interest-free loans & Flexi-leave policy - we've got your back!

Essential Duties:

• Work directly with clients to provide rapid and accurate analysis of production issues (including solution tracking).
• Answer customer questions, file bugs, and reproduce, troubleshoot, resolve, and escalate issues as necessary.
• Own and drive customer issues from start to finish.
• Become an expert on a given product domain from both a business and technical standpoint.
• Handle urgent escalation issues, ensuring we accurately prioritize based on severity and customer impact.

Minimum Requirements:

• BS or MS in Computer Science, Engineering, or related. We will also consider other significant technical experience.
• Minimum of 7 years of application support experience. 
• Strong Oracle SQL, PL/SQL skills required.
• Order-To-Cash (O2C) or Procure-To-Pay (P2P) cycle experience in Oracle EBS (Financials). Other ERPs can also be considered. 
• Excellent spoken and written English. All customer communications are in English.
• Strong communication skills, including the ability to adjust to the technical level of the audience and explain complex ideas clearly and concisely.
• Ability to work with a global teams and build strong cross-functional relationships.
• Positive attitude and the ability to overcome adversity; ability to stay calm under pressure.
• Strong desire and ability to continually learn new skills, processes, technologies, and product knowledge. You will learn something new every day!
• Problem-solving capabilities as well as excellent customer service skills.
• Ability to take ownership and follow through on client issues until resolution.
• Ability to effectively communicate and coordinate with peers and senior management as required.
• Strong organizational skills, attention to detail and technical judgment.