Customer Support Executive

Technical Content Writer & Strategist – CRM & Digital Transformation

Location:

Hybrid – Noida

Department:

Marketing & Growth

Reports To:

Manager – Marketing

Experience Required:

3–5 years in technical content writing, preferably in CRM, SaaS, or B2B tech.

🚀 The Role

We’re seeking a Technical Content Writer & Strategist who can simplify the complex and craft compelling, tech-driven stories. This role is made for you if you have a knack for turning CRM workflows, Salesforce use cases, or digital strategy frameworks into impactful blogs, whitepapers, and email sequences.

You’ll write for decision-makers, tech leaders, and digital stakeholders—delivering content that’s clear, authoritative, and conversion-ready.

💼 What You’ll Do

• Write long-form technical content: Deep-dive blogs, implementation guides, whitepapers, how-tos, product overviews, and explainers.
• Simplify technical concepts: Translate complex CRM, API, or integration language into accessible content for B2B audiences.
• Create SEO-first content: Use tools like SEMrush to drive search performance.
• Collaborate with SMEs: Work closely with developers, architects, and consultants to ensure technical accuracy.
• Craft LinkedIn content: Ghostwrite strategic posts for founders, CXOs, and tech leaders.
• Support marketing campaigns: Develop content for email drips, landing pages, lead magnets, and product launches.
• Leverage AI tools: Use Claude AI, ChatGPT, Grammarly, etc., to enhance writing speed and tone alignment.
• Maintain documentation standards: Build and refine internal and external docs with clarity and consistency.

🎯 What You Bring

• 3–5 years of technical content writing experience for B2B or SaaS audiences.
• Deep understanding of CRM platforms (Salesforce preferred), digital transformation, and enterprise tech.
• Proven ability to translate complex technical ideas into business-readable content.
• Solid research and interviewing skills to collaborate with product and solution teams.
• Familiarity with SEO, analytics tools, and performance tracking.
• Excellent storytelling skills—both long-form and short-form.

🌟 Bonus Points If You Have

• Experience working with Salesforce partners or CRM consultants
• Published thought leadership in CRM, AI, digital transformation, or SaaS
• Familiarity with tools like Notion, WordPress, or other content management platforms

What you need to have:

• Masters in Marketing/ Business Administration or related field
• Strong experience in Growth Hacking, Social Media/ Viral Marketing, managing demand generation, customer acquisition funnel and performance marketing
• Good knowledge of Campaign Management Tools (e.g., Active Campaign), and Web Analytics Tools (e.g., Google Analytics)
• Strong analytical skills
• Knowledge of SEO and PPC advertising methods
• Excellent communication and interpersonal skills
• Ability to liaise with multiple stakeholders and thrive in matrix environments

Role Description

The SDE 2/3 will be part of the engineering/development team in Games24x7 Pvt. Ltd. and will be responsible for taking ownership of the core products of the company. The applicant must have good communication, interpersonal, technical and analytical skills in order to take part in the collaborative and cooperative development process that delivers the high quality software we use to provide the best possible playing experience to our players. He/she must be an expert in the Java programming language and needs to be familiar with popular IDEs, tools and scripting languages on the Linux operating system. Familiarity with an RDBMS, preferably PostgreSQL, is essential to succeed in this position.

General Accountabilities/Job Responsibilities:

• Participate in the requirements analysis, design, development and testing of applications.
• Write clean and efficient code and stay hands-on with it.
• Write high level code, code review, unit testing and deployment.
• Ensure practical application of design principles with a focus on the user experience, usability, template designs, cross browser issues and client server concepts.
• Contribute to the development of project estimates, scheduling, and deliverables.
• Work closely with QA team to determine testing requirements to ensure full coverage and best quality of product.
• Take up the opportunities to mentor and guide junior team members in excelling their jobs.

Requirements:

• B.E. /B.Tech. in Computer Science or MCA from a reputed university.
• 3-12 years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
• Hands on experience in core Java, multithreading, RMI, socket programing, JDBC, NIO, webservices and design patterns.
• Knowledge of distributed system, distributed caching, messaging frameworks, ESB etc.
• Experience in Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database
• Additionally, knowledge of HBase, Hadoop and Hive is desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Experience as a participant in agile methodologies.
• Excellent written and verbal communication skills and presentation skills.
• This is not a fullstack requirement, we are looking for a purely backend expert.

Responsibilities

• Managing small to medium teams with a focus on performance and talent retention
• Participate in creation and execution of product and technology roadmap with stakeholders.
• Collaborate with product managers and other leads/architects for building and delivering projects
• Ownership of front-end and back-end development work carried out with reusability, scalability, and testability of the projects
• Hire and mentor junior team members and coordinate their training
• Coordinate with external stakeholders for new integrations and tools
• Review and update policies relevant to internal systems and equipment and stay compliant with security regulations
• Monitor reliability and performance of all customer-facing and internal projects
• Manage software development projects by setting requirements, goals, and timelines

Requirements

• Work experience as an engineering manager or in a similar senior-level position at an engineering department
• Experience in the Fintech space
• Extensive experience with cloud technologies (AWS preferred) and server-side technologies (Java preferred)
• Hands-on experience in back-end and front-end development
• Good understanding of SDLC using agile methodologies (SCRUM / Kanban / SAFe)
• Leadership abilities with a strategic mind
• Excellent project management skills
• BSc/MSc in Engineering, Computer Science or relevant field

Job Description:
-Experience in -Develop product capabilities using Force.com, APEX, Visualforce, Lightninig Components .

- Knowledge of Perform unit testing, integration testing, and performance testing of new product functionality.

-Good understanding of the work, solution, and potential blockers in order to meet project goals.

-Ability to gather data migration requirements, define a data migration plan and perform complex data migrations requiring transformation using a database, and potentially containing very large data sets.

- Experience in Analyse data quality requirements, define data quality plan and execute.

-Knowledge of conduct technical process reviews, technical UAT's and work in part

About our organization background: http://sportsit.net/" target="_blank">http://sportsit.net/ 

SportsIT A London headquartered global technology firm specializing in working with technology firms and IT organizations in the emerging technologies such as Web 2.0, SaaS, Cloud, Open-source, BI/DW, Mobility, Automation, DevOps and Big Data. 

We work only on the Sports, Games, Betting and Gambling industry.   

Job Description: React.JS Developer role

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.

Thorough understanding of React.js and its core principles.

Experience with popular React.js workflows (such as Flux or Redux)

Familiarity with newer specifications of ECMAScript.

Experience with data structure libraries (e.g., Immutable.js)

Knowledge of isomorphic React is a plus.

Familiarity with RESTful APIs.

Knowledge of modern authorization mechanisms, such as JSON Web Token.

Familiarity with modern front-end build pipelines and tools.

Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

Ability to understand business requirements and translate them into technical requirements.

A knack for benchmarking and optimization.

Familiarity with code versioning tools.

At Qsignage, we are looking for a person who is highly passionate about building innovative solutions for the rural market with a focus on value-driven deliverables, wants to work, learn and expand their capability into the start-up domain.

This role is a great fit for someone who enjoys project management, process improvement, and fast pace environment. 

Apply to the link below and get in touch with us now!

SKILLS REQUIRED (Market Research and Product Development)

• A passionate researcher who leverages opportunities and deliver actionable insights for driving innovation 
• Intellectually curious about learning new skills and challenging self to be better in every move made towards the company's growth
• Ability to build and manage the diversified team and show a sense of direction towards achieving the vision
• Able to champion customers and market insights to drive product, market, and business strategies
• Should be able to identify and address critical business issues through collaboration, analytics, and market intelligence
• Ability to liaising with the clients to negotiate on the research projects

ROLES AND RESPONSIBILITIES

• Communicate and collaborate with internal and external stakeholders to understand the business need
• Understand the business objectives and design a research methodology to dig out the primary as well as secondary information
• Should be able to collect data on Customers, Market place and competitors
• Should have validated experience of setting direction for large scale products keeping delightful user experience as the end goal
• Create products that empower rural advertising in the market or allow clients to remain competitive in the market
• Determine all the environmental factors and design product specifications
• Should be obsessed with Users and continuously ask What, How & Why to identify gaps in the critical systems and create products keeping deadlines in mind
• Perform validation at every stage through continuous research and evaluation

BENEFITS

Remote Work | Flexibility | Flat Structure | Entrepreneurial Culture

The high degree of value on Autonomy, Flexibility, Empathy, and Mobility

An awesome work culture that has an agile team with a growth mindset