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Customer Obsession Manager
Customer Obsession Manager
Zolve's logo

Customer Obsession Manager

Varun Kashyap's profile picture
Posted by Varun Kashyap
4 - 6 yrs
₹35L - ₹50L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Customer Relationship Management (CRM)
Customer Service

ABOUT US

 

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.

 

RESPONSIBILITIES

 

  • Responsible for driving customer excellence & bringing the customer perspective to all business decisions
  • Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
  • Own and drive the overall NPS metric for Zolve
  • Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
  • Understand the competitive landscape and be an expert on our competition and how they are positioned
  • Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
  • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
  • Serve as a customer evangelist within the organization

 

REQUIREMENTS

 

  • 1. Obsessed with improving customer experience 🙂
  • 2. Obsessed with improving customer experience 🙂
  • 3. Obsessed with improving customer experience 🙂
  • 4-6 years of B2C product experience
  • Preferably has worked or studied in the US
  • A creative and quantitative thinker
  • Significant attention to detail
  • Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
  • Excellent presentation, written, and verbal communication skills
Read more
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Zolve

Founded :
2020
Type :
Product
Size :
100-500
Stage :
Raised funding

About

Zolve’s mission is simple: we want to make financial products accessible to everyone.


Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

  • A Bank Account you can create from anywhere in the world in under five minutes
  • A high-limit Credit Card that helps build a healthy credit score
  • Easy, lightning-fast, cross-border money transfers with the best rates in the market


Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.

We believe: that if space tourism is real, so is reaching for the stars.

Read more

Connect with the team

Profile picture
Varun Kashyap
Profile picture
Ashok Raavi

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