Customer Obsession Manager
at Zolve
4 - 6 yrs
₹35L - ₹50L / yr
Bengaluru (Bangalore)
Skills
Communication Skills
Customer Relationship Management (CRM)
Customer Service
ABOUT US
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
- Responsible for driving customer excellence & bringing the customer perspective to all business decisions
- Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
- Own and drive the overall NPS metric for Zolve
- Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
- Understand the competitive landscape and be an expert on our competition and how they are positioned
- Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
- Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
- Serve as a customer evangelist within the organization
REQUIREMENTS
- 1. Obsessed with improving customer experience 🙂
- 2. Obsessed with improving customer experience 🙂
- 3. Obsessed with improving customer experience 🙂
- 4-6 years of B2C product experience
- Preferably has worked or studied in the US
- A creative and quantitative thinker
- Significant attention to detail
- Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
- Excellent presentation, written, and verbal communication skills
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About Zolve
Founded :
2020
Type :
Product
Size :
100-500
Stage :
Raised funding
About
Zolve’s mission is simple: we want to make financial products accessible to everyone.
Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
- A Bank Account you can create from anywhere in the world in under five minutes
- A high-limit Credit Card that helps build a healthy credit score
- Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
Read more
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Stylumia Family Core Values:
Demonstrate PASSION for whatever you do (show that you really care)
Do MORE with LESS (be resourceful)
Make a tangible IMPACT (a dent in the universe)
EXCELLENCE at the heart of all we do (don- t settle for less)
Pursue KNOWLEDGE and GROWTH relentlessly (stay hungry, stay foolish)
Do the RIGHT THING (honesty and integrity, above all)
You can only win as a TEAM (have each other- s- back)
OWN the results (take it to the finish line)
PLAY hard, WORK harder (Rome wasn- t built on a 9 to 5 schedule)
Deliver - WOW- and 'JOY- to the customers (have a purpose)
WHO DO WE SEEK-
We Seek - A' Players Who
Have very standards for themselves and work tirelessly to achieve them
Persevere and persist in problem solving and don't have the word - quit- in their dictionary
Are passionate and driven by purpose to achieve great things in life
Are intelligent yet humble, and know the biggest challenges in life are won as a team
Website: https://www.stylumia.com/
Industry: Apparel & Fashion
Facebook Link: https://business.facebook.com/Stylumia.Official/?business_id=1273412896056425
Headquarters: No. 233, Shine on Block 2, Rahat Bagh, C V Raman NagarBangalore, Karnataka 560093 India.
Apply to us: [email protected]
Contact: +91 9535405405.
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