Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka

About eShipz
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
Connect with the team
Similar jobs
At Shipthis, we work to build a better future and make meaningful changes in the freight forwarding industry. Our team members aren't just employees. We are comprised of bright, skilled professionals with a single straightforward goal - Evolve Freight forwarders towards Digitalized operations and help them become more efficient.
As a company, we're just the right size for every person to take initiative and make things happen. Join us on this journey to make a difference in how Digitalization evolves the Freight Forwarding industry.
Learn more at www.shipthis.co
Job Role
The position requires strong problems solving skills, excellent communication skills, and a customer-focused approach, the software support engineer will work closely with the developing team to resolve technical issues and bugs reported by customers
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Desired qualifications include
- Proven working experience in enterprise technical support, IT support, or as a technical engineer
- Basic knowledge of JavaScript, HTML and JSON
- Deep knowledge of the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
- familiarity with API calls
We welcome candidates
- Who is Immediate Joining
- Female candidates returning to work after a career break are strongly encouraged to apply
- Whether you're seasoned or just starting out, if you have the skills and passion, we invite you to apply.
We are an equal-opportunity employer and are committed to fostering diversity and inclusivity. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or disability status.
Additional Details
- Location: Bangalore
- Job Type: Full-time
- Role: Software Support Engineer
- Industry Type: Software Product
- Functional Area: Support
Position Name: Implementation Consultant
Work Shifts: 6 pm- 3am IST
Work Location: Remote, India
Required Experience : 10 + Years
Position Overview :
Replicon the world's first knowledge workforce management solution provides a modern and unified solution designed for your business. We help align your people with projects, skills and time to build a high-performing organization. Replicon has 25+ years experience building world class SaaS products with an R&D budget of 41%. We are a 700+ strong team across multiple geographies and have 7800+ customers in 80+ countries.
As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and provide recommendations on how to get the most out of Replicon’s solutions to facilitate our customers business need. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.
Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have proven history of exemplary consultative skills, client servicing skills and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in in a fast-paced environment with competing priorities
Open to work in Global working hours
We have:
- An innovative, market-leading enterprise solution with a growing customer base
- An exciting, nurturing culture that rewards a determined attitude of getting things done and problems solved
- Clear goals with an opportunity to learn new things and explore a variety of avenues
- Smart, well-connected global teams that work like a family with the sole aim to delight customers
- An open-minded approach to continuous improvement of people, product and processes
You have:
- Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 10+ years of experience with 8+ years of strong consulting, customer delivery, Implementation experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C level executives and HR/Payroll heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at enterprise level
- Expertise in business processes, knowledge on system development, process improvements
- Expertise in gathering business requirements, process flows and use cases
- Expertise with modelling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal and written communication skills
What you’ll do:
- Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensure it meets the client’s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer


Greetings from Mazenet!
Hope you are doing well !!
We are hiring Python Full Stack Developer for one of our clients.
JD:
1. In Pune, should be working full time from Pune office
2. 4-5 years experience full stack developer
3. Backend : Python , Pandas , APIs , Webserver Ngnix, Data Pipelines
4. Cloud : AWS, AWS API Gateway, AWS Lambda functions, S3 buckets, EC2 instances
5. Frontend : Javascript, React
6. Database : MySQL, Postgres, any document DB
- Kindly let me know if you are interested to proceed further.
- Please share with your friends so that it will reach the interested people.
We have urgent requirement for Area Sales Manager for our client
Location: Gandhidham
Exp:1-5yrs
Cpmpany delivering the best quality products and services to the customers by hiring diligent and kosher white collars so that the company becomes a productive entity and caters customer satisfaction to the last straw.
Should have interaction with Architect /Interior designer /Consultant
➢ Knowledge to deal with builders would be added advantage
➢ Good Communication skills is a must
➢ Knowledge of computers (excel/word/PowerPoint)
Required Qualification: Mechanical engineer/MBA, Marketing
Responsibilities:
- Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models
- Determine Project Scope, Objectives and Dependencies
- Develop and manage a detailed project schedule, work plan and key milestones
- Determine and Define Project Resource Allocations
- Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
- Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work
- Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
- Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team
- Develop and manage a detailed project schedule and work plan
- Collaborate with Client on requirement changes and initiate change management process
- Identify, document and update the project scope for changes
- Initiate appropriate review and approvals on the changes
- Evaluate and analyze the impact of changes and communicate with stakeholders
- Seek approvals and commitments on the scope, cost and schedule
- Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies
- Review/prepare Project Plans for implementation projects and monitor resource allocation
- Identify Stakeholder Communication Requirements on project performance metrics
- Collaborate with Product Teams on Product enhancements
- Document impact and prioritize changes to Product Backlog and timelines
- Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions
- Track Project Closure / Handover activities to downstream teams.
General Requirements:
- B. Tech or an equivalent degree
- MBA or an equivalent degree is preferred but not mandatory
- Excellent written and verbal communication skills
- Ability to work under pressure and adaptable to change
- Excellent time management and problem-solving skills
- Proficiency in MS Office tool.
- Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage
- Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory
- 8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.
GST:
- Verification of Books of accounts, Revenue Data and Computation of GST liability on a monthly basis
- Verification and Computation of RCM Liability on monthly basis,
- Filing of GSTR 1, GSTR 3B & Monthly returns.
- GSTR - 2A/2B reconciliation with books of accounts.
- Filling GSTR 9 – Annual return and GST audit
TDS:
- Working closely with the Tax consultants for advisory and foreign tax-related matters
Handling the assessments and queries if any
- Computation of TDS & Equalisation Levy liability on monthly basis,
- Filing of TDS returns verification of PAN etc for Payroll and Vendor related payouts.,
- Filing of Equalisation Leavy returns,
- Interacting with other functions/departments within the company
- Knowledge of WHT on International Transactions
Transfer Pricing:
- Knowledge of Transfer Pricing transactions and compliance
- Foreign subsidiaries tax compliance and structuring transactions working with foreign consultants
- Monthly/quarterly local compliances relating to International subsidiaries (US, Middle east etc)
- Other matters related to taxation


Description
Title
Senior Full Stack Software Developer
Job Function
Full Stack Software Developer - Laravel
Company industry
Publishing, E-Learning, Education
Role overview
We are currently developing a centralised, job scheduling solution in Laravel framework, utilising queue management through Horizon and Laravel’s job runners. Experience of both technologies within Laravel are a must as this will enable you to further enhance the capabilities of the solution.
Whilst this is a technical role, we would still expect you to be able to communicate clearly and effectively at all levels including with key stakeholders. Packt prides itself on being a global, remote company and its successes are heavily reliant upon communication skills and as such would expect you to uphold this requirement too.
About Packt
Packt is a leading publisher of technical learning content with the ability to publish books on new and emerging tech faster than any other publisher in the world. We believe that software has a deep impact on the world, and that software runs on knowledge. Our mission is to increase the shared value of deep tech knowledge. We are tech content engineers, and we work with some of the most interesting technical minds and ground-breaking creators on the planet. For more details, see http://www.packt.com/" target="_blank">www.packt.com
About the Team
You will become a pivotal member of the Platforms team who are responsible for developing and maintaining internal and external solutions to assist in the exposure of data across the Packt domain.
We are a delivery-focused team who enjoy actively developing our own skills through the use of newer technologies and methodologies from front-end to back-end.
The team is one that is always evolving and delivering but equally we like to enjoy what we do as well, laughter, humor and a desire to achieve will serve you well as part of the Platforms team for sure.
What you’ll do?
We expect you to have at least 6 years full-time experience in building software solutions in PHP with demonstratable experience of utilizing the Laravel framework. who can develop complex solutions around business requirements and driving innovation forward? We would expect you to drive the adoption of Laravel across the squad and business and to help peers to understand the benefits and wider eco-system of Laravel.
Who you are?
To provide a summary, we are looking for someone with the following skills, although not exhaustive:
* An expert level knowledge of PHP around OOP principles and understands the need for design patterns and code structure
* Not only has utilized Laravel but has worked on production Laravel systems. You will be aware of the latest trends within the Laravel Eco-system and the tool offerings it provides
* Some experience of JavaScript frameworks such as Angular or React is a must, given your exposure to Laravel this would usually develop naturally.
* Any knowledge of SharePoint, it is API’s and the way it works would be highly beneficial as we have recently adopted SharePoint in order to facilitate several business processes
* You will understand and be able to demonstrate your understanding of Docker and Docker-Compose. Given your experience you should be able to discuss potential Docker architectures to help support our business systems and assist with implementation.
* You will be a great communicator, being able to converse with your peers and stakeholders in both technical & non-technical situations.
* A deep understanding of the use of a git-based workflow system and git-flow
* Experience on below skills is mandatory:
PHP, Laravel (4+ years), Horizon, MySQL, HTML, CSS, (Angular or React Js), REST API
* Experience on Docker, Tailwind CSS, SuiteCRM (any) is an advantage
Do not worry, we are not expecting you to be an expert in all the above skills but having exposure to them would certainly assist in your application.
Why work at Packt?
We recognize how important our people are and acknowledge and support the things that are important to them. We focus on the full employee experience. We aim to create a positive working environment that supports personal and collective development – where our people can not only grow their skill sets, continuously challenge themselves, and develop their careers, but also work together as a team and with our customers.
We try to achieve this by:
- Ensuring a positive working environment for all employees, supportive of flexible and remote work.
- Supporting individual development through growth opportunities and internal mobility.
- Encouraging social collaboration within teams and communities and knowledge-sharing.
- Fostering a culture that supports a healthy work-life balance.
We seek to achieve this by:
- Providing a broad range of benefits and initiatives.
- Advocating a healthy lifestyle where wellbeing is seen as an essential responsibility.
- Celebrating success stories and encouraging peer-to-peer recognition.
- Fostering a culture of self-development.
- Providing a work environment where the best idea wins, and challenge is encouraged.
Benefits
You will also have access to a range of flexible benefits that are designed to help you make the most of your time with us.
- Bonus scheme
- 21 days’ holiday (plus bank holidays)
- Pension contribution
- Insurance
- Flexible hours: choose how, when and where you work.
Employment type
Full-time
Seniority level
Senior level
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.

