Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka
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Bengaluru, India
Job Type
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Experience Required
4 years of experience in Java & Technologies
Company Description
Welcome to Unitalks Technologies! We are a managed services provider that helps our clients hire top-quality talent. We are hiring for one of our clients in Bengaluru, more details will be provided about the company and culture later in the process.
Role Description
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- Proficiency in Java, SQL and UNIX
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https://www.linkedin.com/feed/hashtag/?keywords=location&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7016738698557890560">#Location : Hyderabad
https://www.linkedin.com/feed/hashtag/?keywords=position&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7016738698557890560">#Position: Fulltime
https://www.linkedin.com/feed/hashtag/?keywords=skills&highlightedUpdateUrns=urn%3Ali%3Aactivity%3A7016738698557890560">#Skills:
Proficient in development of Base Software in AUTOSAR.
Experience in configuration of different AUTOSAR BSW components (Comms)
Experience of working in any of the commercial AUTOSAR stack’s (EB/Vector/KPIT/Mentor/Arccore etc.)
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Experience of working in Vector AUTOSAR Stack and related tool chain.
Experience of working in RTE and APSW layers.
Working Knowledge in IS026262.
Experience in latest uc platforms (Infineon/Renesas/TI/NXP.
Proficient in development of Base Software in AUTOSAR.
Experience in configuration of different AUTOSAR BSW components (Comms/DCM/DEM/Memory etc.)
Experience of working in any of the commercial AUTOSAR
Experience of working in Vector AUTOSAR Stack and related tool chain.
Experience of working in RTE and APSW layers.
Working Knowledge in IS026262.
Experience in latest uc platforms (Infineon/Renesas/TI/NXP)
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Mentor/Lead a team of around 2-3engineers.
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Sumani P
http://www.qcentrio.com/">www.qcentrio.com
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