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Customer Onboarding Specialist
Customer Onboarding Specialist
eShipz 's logo

Customer Onboarding Specialist

HR eShipz's profile picture
Posted by HR eShipz
0 - 2 yrs
₹2L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Onboarding
Account Management
Key account management
Customer Success
Communication Skills

Job description

Customer Onboarding Specialist

You Should be good at: -

· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)

· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.

· Co-ordinate with the Product Management / Engineering team for customer reported queries.

· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.

· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.

· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)

What it takes: -

· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).

· Excellent Analytical & Technical Troubleshooting skills.

· Interpersonal skill.

· Presentation skill.

· Great Team Player

Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.

Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.

Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.

Job location: - Bangalore, Karnataka

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About eShipz

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.



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Shubham Vishwakarma

Full Stack Developer - Averlon
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