Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka
Shubham Vishwakarma
Full Stack Developer - Averlon
About eShipz
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
Company social profiles
Similar jobs
Swift
Objective C
iOS App DevelopmentJob Title: IOS Engineer (Remote)
Job Description
Remote Working | Engineering Team | Full-time
The Impact you will create on the Job:
Developing SDKs on IOS with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova.
Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.
You will be liaising with the cross-functional teams to get an in-depth understanding of the functional requirements and propose scalable solutions.
As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.
You will collaborate with your team and set an example by delivering high quality and innovative engineering solutions for complex use cases.
Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.
What we look for?
Bachelor’s/Master’s degree in Computer Science/IT from premier institute.
2-4 years of industry experience in iOS development, with at least one live app on App Store.
Good knowledge of Objective-C, Swift 5, data structures and algorithms.
Fair understanding of Native Frameworks, specifically concurrency handling, data persistence (User Defaults, Keychain, Core Data), and background tasks.
Good understanding of iOS Frameworks related to UI and network.
Fair understanding of Apple’s concurrency handling, Core Data, and NS Operation classes.
Familiarity with developing UI with both XIB/Storyboard and code.
Good understanding of SDK integrations, debugging, and troubleshooting.
Interested in exploring mobile app development ecosystems like React Native, Cordova and Flutter.
Comfortable with tackling ambiguous problems and unblocking yourself.
Fair understanding of Push Notification ecosystem.
AngularJS (1.x)
Angular (2+)
React.js
NodeJS (Node.js)
MongoDB1.Experience in proper MERN Stack
2.In depth knowledge of Node JS, Angular JS, MongoDB
3.Experience in implementing applications using AngularJS.
4.Experience in creating front end applications using HTML 5, Angular JS, LESS/SASS
5.Javascript experience both on client as well as on server side
6.Experience with MVC and MVVM design patterns
7.Good experience with multiple third party API's integration
8.Experience in MongoDB scaling and optimization
9.Experience with cloud technologies AWS Lambda & EC2 setup
10.Experience in creating RESTful based web services in JSON & XML
11.PLUS to have additional experience in Angular 2+/
12.Added experience in MySQL optimisation would be a great plus
13.Good communication, analytical and logical skills to understand and work with any kind of project requirements independently
Javascript
Java
Spring Boot• Experience in JSP & Servlets, Struts, Hibernate, MVC, EJB, Spring Framework, J2ME (LWUIT Lightweight user interface is added advantage),
• Android, AJAX, jQuery, Java Web services, Dynamic Reports are desirable.
• A good understanding of OOP concepts, MVC architecture, and RDBMS is desirable.
• Exposure to all phases of the Software Development Life Cycle (SDLC) is a plus. ● Web Technologies like HTML, CSS, Javascript and JQuery
Ruby on Rails (ROR)
RubyJavascriptMongoDB- Building products that impact millions
- Working on really tough problems that challenge you
- Being part of a small team where you are impactful
- 50K+ API requests/min
- 25K+ concurrent users every second
- Code, code & code
- Independently implement small to medium features
- Pick up & master new technologies
- Be a kickass developer
- A team that loves coding & building exceptional quality products
- Challenges that will push you beyond your limits
- A democratic place where everyone is heard & aware
- No hierarchy, politics, bosses, managers or anything like that
- And most importantly, Happy Vibes!
React.jsJavascript
Redux/Flux|
Firm grasp of modern web application development approaches (Full stack JavaScript)
Strong proficiency in the following JavaScript development tools: · ReactJS · UI Frameworks (Bootstrap, Material UI, Semantic UI) · ES6/ES7 · Context API, GraphQL, Redux, Payment Gateway · Familiarity with RESTful APIs · Familiarity with code versioning tools (GIT, BitBucket) · Experience with working with various data structure (JSON) · Understanding of modularized / service-oriented architecture
Competencies and Skills Required · Requires excellent analytical, problem solving, and good communications skills · Must be able to work effectively with business stakeholders · Strong passion for delivering technical solutions to business problems · Understanding and mindset of Agile software delivery (Ability to adapt to continually changing priorities) · Team player who understands the importance of teamwork and collaboration · Passion for delivering new approaches and challenging the ‘status-quo’ |
* Excellent selling, communication & negotiation skills.
* Time management and organizational skills.
* Ability to create and deliver presentations tailored to audience needs.
* Relationship management skills and openess to feedback.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon