Cutshort logo
eShipz  logo
Customer Onboarding Specialist
Customer Onboarding Specialist
eShipz 's logo

Customer Onboarding Specialist

HR eShipz's profile picture
Posted by HR eShipz
0 - 2 yrs
₹2L - ₹4L / yr
Bengaluru (Bangalore)
Skills
Onboarding
Account Management
Key account management
Customer Success
Communication Skills

Job description

Customer Onboarding Specialist

You Should be good at: -

· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)

· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.

· Co-ordinate with the Product Management / Engineering team for customer reported queries.

· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.

· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.

· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)

What it takes: -

· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).

· Excellent Analytical & Technical Troubleshooting skills.

· Interpersonal skill.

· Presentation skill.

· Great Team Player

Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.

Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.

Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.

Job location: - Bangalore, Karnataka

Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About eShipz

Founded :
2019
Type :
Services
Size :
20-100
Stage :
Raised funding

About

]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.


Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.



Read more

Connect with the team

Profile picture
HR eShipz
Profile picture
Shwetha K

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

A D2C eCommerce company based out of Mumbai
A D2C eCommerce company based out of Mumbai
Agency job
via Merito by Jinita Sumaria
Mumbai
3 - 5 yrs
₹18L - ₹25L / yr
Category Management
Marketing Strategy
Profit and loss
Performance management
Campaigns

About Company:

In a world where digital-first (D2C) brands are thriving, our client is rewriting the rules of retail. Their mission is clear - democratize prime retail to empower digital-first brands with plug and play tools to seamlessly transition into the physical world. In the heart of innovation, brand emerges as a revolutionary retail space, an avant-garde fusion of shared economy, digital prowess, and tangible experiences


About the Role:

We are currently seeking a highly skilled and experienced Category Manager to join our dynamic team. The ideal candidate will have proven experience in category management roles within the e-commerce sector, with a focus on categories such as fashion, personal care, beauty, and health and wellness.


What You’ll Be Doing:

• Plan and implement effective marketing campaigns to promote category growth. Monitor and analyze campaign performance, making data-driven adjustments as needed.

• Curate and manage the product assortment within assigned categories. Work closely with vendors and internal teams to ensure a diverse and appealing product mix.

• Take ownership of the category's (P&L) statement. Develop and execute strategies to maximize revenue and profitability. Monitor and manage pricing, promotions, and discounts within the 

category.

• Cultivate and maintain strong relationships with both new and existing brands within the assigned categories. Negotiate terms, agreements, and promotional opportunities with brand partners.

• Utilize data analysis tools to gather insights into category performance. Make informed decisions based on data, identifying trends and opportunities & provide regular reports.

• Collaborate with various teams, including business, marketing, customer support, and data teams and ensure effective communication and alignment on category objectives and initiatives.


Requirements:

1. Bachelor's or Master’s degree in engineering, Business, Marketing, or a related field from a tier-1 institute.

2. 3-5 years of proven experience in e-commerce category management, preferably in fashion, personal care, beauty, or health and wellness.

3. Analytical mindset with proficiency in data analysis tools.

4. Strong understanding of retail trends, consumer behavior, and brand marketing.

5. Excellent negotiation and communication skills.

6. Experience in managing a team would be a plus.

7. Ability to work collaboratively in a fast-paced, dynamic environment.

8. Experience in a VC-funded start-up is a plus.


If you are a strategic thinker with a passion for e-commerce and a proven track record in category management, we invite you to apply.

Read more
ALEKAS SOLUTIONS PVT LTD
Yamini Chandra
Posted by Yamini Chandra
Hyderabad
2 - 3 yrs
₹2L - ₹3L / yr
skill iconLaravel
skill iconPHP
Microservices
RESTful APIs
  • Discussing the project aims with the company requirement and development team.
  • Designing and building web applications using Laravel.
  • Troubleshooting issues in the implementation and debug builds.
  • Working with front-end and back-end developers on projects.
  • Testing functionality for users and the backend.
  • Ensuring that integrations run smoothly.
  • Scaling projects based on Company feedback.
  • Recording and reporting on work done in Laravel.
  • Maintaining web-based applications.
  • Presenting work in meetings with clients and management.
Read more
Chillar Payment Solutions Pvt Ltd
RajasreeRKartha HR
Posted by RajasreeRKartha HR
Kochi (Cochin)
8 - 10 yrs
₹15L - ₹15L / yr
skill iconHTML/CSS
skill iconJavascript

Join our team at Chillar Payment Solutions Pvt Ltd as a Full Stack Developer! If you have 8+ years of web development experience and a passion for innovative web applications, we want you on board.


Responsibilities:


  • Collaborate with cross-functional teams to design and develop cutting-edge web applications.
  • Lead the development of scalable software solutions from concept to deployment.
  • Create user-friendly interfaces using front-end and back-end technologies.
  • Mentor junior developers and stay updated on industry trends.


Qualifications:


  • Bachelor's degree in Computer Science or related field.
  • 8+ years of proven Full Stack Developer experience.
  • Proficiency in HTML5, CSS3, JavaScript, and modern frameworks.
  • Server-side expertise in Node.js, Python, Ruby, or Java.
  • Strong database and RESTful API knowledge.
  • Familiarity with Git and CI/CD pipelines.


Package:


Annual Salary: ₹18,00,000 (18 LPA)


Benefits:


  • Exciting and challenging projects.
  • Professional development opportunities.
  • Flexible work hours.
  • Collaborative work environment.


How to Apply:


If you're a Full Stack Developer looking to make an impact and grow with a forward-thinking company, we'd love to hear from you.

Read more
Attribute
at Attribute
2 recruiters
Jackson Doyle
Posted by Jackson Doyle
Remote only
3 - 15 yrs
$31K - $41K / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
TypeScript
+2 more
Backend:
  • BackEnd Technologies:
Typescript, NodeJS applications (specifically NestJS framework), MongoDB, mongoose, Docker, docker-compose,
Github Actions (CI/CD), AWS services (Lambda, event bridge, SNS, App Runner, EC2, Cloud Watch)
  • Technical knowledge:
Design APIs (REST and GraphQL)
OAuth2.0
Non-Relational Databases
  • It is important to adapt to changing requirements
  • Have the ability to integrate external systems

How many hours are they expected to work? 

  • - Full time position ( 40+ hours a week) 
  •  

What hours should they work?

  •  - Prefer 9-5 EST but there is wiggle room
  •  

Will there be nights and weekends? 

  • - Nights and weekends are not scheduled, however we are looking for someone that takes pride in their work and will lean in to hit a deadline or to fix a bug if it has a significant impact on the platform.
  •  

Should they be expected to lead?

  • - Yes, you should be expected to lead and to communicate/ cooperate with other devs as a team. Some coding might be alone but the hope of the app is that it all works seamlessly together and to ensure that there needs to be communication among all devs front end and back end. 
  •  

Who will they report to?

  • - They will report to Product OwnerRob and Product ManagerJulietta daily for standups and well as pushing tasks through the appropriate structure of review, QA, and production. 
  • They will also report and check in with Client SuccessCourtney as we look to make the app have a seamless customer experience and customer value. The goal of Attribute should be to try and give as much value as quickly and easily as possible.

 

Will they work alone or in a team?

  • In some spots they might be expected to work alone and on a separate sprint from others, however, everything needs to tie in and work together, because of that the developer must be team oriented in both development and problem solving.
  • Additionally, there will be times that they should expect to work with people who are not particularly tech savvy ( ie. sales, marketing, customer success etc.) to collaborate on a specific feature to produce the best thing for the product.

 

Accountability

  • The developer is both accountable for their code and the code of the team. They should take care and responsibility in the work that is done and if there are problems with the code in QA or production work as diligently as possible to fix that problem ( whether it is their code directly or not).
  • As part of this all code will be attached from Github to Jira for developers to constantly upload their commits to Jira tasks
  • A mistake is completely fine and expected, bugs are to be expected. What is asked is that you report it as soon as possible and are honest about it so that we can move forward in resolving it as soon as possible.

 

 

Customer, Usability, and Value Focused

  • The end user of our product will be marketing professionals/head of marketing. At all times the developers need to take this into account and spend time thinking of the ease and the use cases that people will utilize their code or features in real life versus what is a way to make something work but in a vacuum. 

 

Quality focused

  • Pushing out code is awesome, but if the code has a ton of bugs and does not do the required action that is practical for the user then it does not matter. We want a developer who is Quality focused and also hold their other developers accountable.

 

Focused on the whole 

  • When producing a feature it is easy to sometime get sucked into how that features works in a vacuum. The developers need to be able to work together and understand the software architecture as a whole in order to make whatever feature they are working on be able to work with the other features that are built within the app ( and will be built or are on the roadmap for the future).

 

Creativity and Experimentation

  • Developers are expected to work within structures, however, they are always encouraged to take time to think of creative solutions and to collaborate on new features or ways of making the product better.

 

Unfeathered, Honest, Respectful Communication

  • Every developer should feel free to speak their mind in a respectful manner to other developers as well as anyone else in the entirety of the company. Any opinion, thought, or perspective will be listened to and valued. 

 

Next Man or Woman Up Mentality

  • Never should anyone on the team defer a problem and say “ thats not my fault or problem”. We are one unit and one company. One problem is everyone's problem and should lean in to the “next man up philosophy” if you have the time and can help to fix the problem and bring it to a solution you should be willing to.

 

 

 

 

Upward Mobility and Vesting Opportunity

  • This position will allow for upward mobility, increased responsibility, and for people who constantly go above and beyond an opportunity to vest into and own equity in the company

 

Read more
CR Properties Technology Private Limited
Ashumati Salunke
Posted by Ashumati Salunke
Pune
2 - 4 yrs
₹3L - ₹10L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)

Job Description: 

3+ years of experience as a JAVA/J2EE technologies developer in delivering highly available and scalable applications in a cloud operating environment. - Expertise in Spring framework and equivalent. 

  • Experience in developing Java Microservices using spring boot, docker, Kubernetes etc. 
  • Programming expertise in Java, JavaScript; and familiarity with other languages.
  • Experience building, testing, and consuming REST APIs is a must have experience. 
  • Experience with high-throughput messaging technologies and patterns; Kafka and/or related technologies a plus. 
  • Exposure to databases of any types relational, analytical, columnar, etc; including MySql. 
  • Experience with Git source control and building/maintaining Continuous Integration and Delivery pipelines; Jenkins experience a plus. 
  • Expertise in Object-Oriented Development. 
  • Experience working in an Agile/Scrum-inspired delivery methodology. - Expertise with database programming, transaction management. Expertise with build tools – MAVEN, Gradle. 
  • Expertise in design patterns and data structures. 
  • Good understanding of Unit test tools. 
  • Good analytical skills to break down requirements and solve complex problems. 
  • Good understanding of Source control toolsets. 
  • Well-developed verbal and written communication skills. 
  • Proven track record to meet aggressive timelines.

Required Skills:

Good to have

  • Understanding CI tools like Jenkins, Bamboo. 
  • Experience with Google Cloud Platform or equivalent. 
  • Experience with Microservices and/or Monolith to Microservice migration.
  • Experience with frontend technologies like to react, angular is a plus
  • Good Linux experience
Read more
Uber
at Uber
1 video
10 recruiters
Suvidha Chib
Posted by Suvidha Chib
Bengaluru (Bangalore)
7 - 15 yrs
₹0L / yr
skill iconJava
skill iconPython
skill iconGo Programming (Golang)
skill iconScala
Distributed Systems

Data Platform engineering at Uber is looking for a strong Technical Lead (Level 5a Engineer) who has built high quality platforms and services that can operate at scale. 5a Engineer at Uber exhibits following qualities: 

 

  • Demonstrate tech expertise Demonstrate technical skills to go very deep or broad in solving classes of problems or creating broadly leverageable solutions. 
  • Execute large scale projects Define, plan and execute complex and impactful projects. You communicate the vision to peers and stakeholders.
  • Collaborate across teams Domain resource to engineers outside your team and help them leverage the right solutions. Facilitate technical discussions and drive to a consensus.
  • Coach engineers Coach and mentor less experienced engineers and deeply invest in their learning and success. You give and solicit feedback, both positive and negative, to others you work with to help improve the entire team.
  • Tech leadership Lead the effort to define the best practices in your immediate team, and help the broader organization establish better technical or business processes.

What You’ll Do

  • Build a scalable, reliable, operable and performant data analytics platform for Uber’s engineers, data scientists, products and operations teams.
  • Work alongside the pioneers of big data systems such as Hive, Yarn, Spark, Presto, Kafka, Flink to build out a highly reliable, performant, easy to use software system for Uber’s planet scale of data. 
  • Become proficient of multi-tenancy, resource isolation, abuse prevention, self-serve debuggability aspects of a high performant, large scale, service while building these capabilities for Uber's engineers and operation folks.

 

What You’ll Need

  • 7+ years experience in building large scale products, distributed systems in a high caliber environment.
  • Architecture: Identify and solve major architectural problems by going deep in your field or broad across different teams. Extend, improve, or, when needed, build solutions to address architectural gaps or technical debt.
  • Software Engineering/Programming: Create frameworks and abstractions that are reliable and reusable. advanced knowledge of at least one programming language, and are happy to learn more. Our core languages are Java, Python, Go, and Scala.
  • Platform Engineering: Solid understanding of distributed systems and operating systems fundamentals such as concurrency, multithreading, file systems, locking etc.
  • Execution & Results: You tackle large technical projects/problems that are not clearly defined. You anticipate roadblocks and have strategies to de-risk timelines. You orchestrate work that spans multiple teams and keep your stakeholders informed.
  • A team player: You believe that you can achieve more on a team that the whole is greater than the sum of its parts. You rely on others’ candid feedback for continuous improvement.
  • Business acumen: You understand requirements beyond the written word. Whether you’re working on an API used by other developers, an internal tool consumed by our operation teams, or a feature used by millions of customers, your attention to details leads to a delightful user experience.
Read more
Hurix Systems
at Hurix Systems
3 recruiters
Mohit Yadav
Posted by Mohit Yadav
Mumbai
5 - 10 yrs
₹4L - ₹10L / yr
Content Management System (CMS)
Content Writing
Content Strategy
B2B
Content Management
+3 more
• Manage our editorial calendar to ensure timely publication • Assign blog posts to writers and external resources • Identify gaps in our content and recommend new topics • Proofread and edit written pieces before publication • Schedule social media posts and track engagement on the channels • Conduct keyword and SEO research to understand customers’ needs • Monitor web traffic and engagement (e.g. conversions and bounce rates) • Coordinate with the graphic designer to create layouts • Follow industry-related news and generate ideas around trending topics • Review and optimise published content as needed • Manage LinkedIn campaigns organic and sponsored content
Read more
Kaleyra
at Kaleyra
1 video
3 recruiters
Gunjan Agarwal
Posted by Gunjan Agarwal
Bengaluru (Bangalore)
4 - 7 yrs
₹6L - ₹14L / yr
skill iconPHP
skill iconCodeIgniter
skill iconCakePHP
skill iconLaravel
SQL Server Integration Services (SSIS)
+6 more
We are looking for a Senior Software Engineer to implement functional software solutions. The goal will be to develop high-quality software/s that is aligned with user needs and business goals.Roles & Responsibilities :- Will own a complete platform from initial architecture, design of components, quality and deployment planning- Will act as an evangelist for the product platform. Identify right technologies for the business use cases. Will be involved in creation of user manuals, internal documents and customer API documentations.- Will understand requirements by studying information needs, discussing with the stakeholders, understanding workflow processes, data flows. Create design and architecture documents to explain, justify and evaluate design approaches.- Should be strong in design principles and have implemented them in existing projects.- Involved in troubleshooting existing applications in production. Identify and build tools for troubleshooting.- Will be involved in creating flowcharts and data flow diagrams. Will be involved in code review for peers. Should be able to identify and implement best practises.- Should be an advocate of automating daily tasks. Should have a high inclination towards building self managed systems.- Should be aware of the latest technology trends. Should participate in professional publications, conferences and events.- Will be involved in mentoring junior team members and aligning them towards company goals.- Identify and implement metrics for measuring platform stability and end user feedback.Requirements :- BS/MS degree in Computer Science/Information Science, Engineering or related field from reputed institute.- Experience of 4-7 Yrs- He/She has built distributed systems. Has the capacity to identify a problem and provide a solution- Has experience with scalable applications. Should identify probable bottlenecks and come up with approaches to mitigate them.- Has experience in working in cloud infrastructure. Should have exhibited capability in identifying and working with IaaS and PaaS providers.- Has a good understanding of OOPs and Functional programming concepts.- Has hands on working experience in one or more of the technologies like PHP (laravel, YII, Code Ignitor ), NodeJs (hapi.js express.js, socket.io), Golang, Java.- Have a working knowledge of web technologies like HTML, CSS and Javascript.- Has experience in identifying database solutions for a given problem. Should have experience working with one of RDBMS and NoSQL databases.- Has a good knowledge about API fundamentals.- Should have worked with third party APIs integrations.- Good written and verbal communication skills.- Should be a highly motivated and a quick learner.
Read more
Aroopa Technologies Pvt. Ltd
Dhamodharan J
Posted by Dhamodharan J
Chennai
0 - 1 yrs
₹1L - ₹2L / yr
skill iconC#
ASP.NET
SQL server
ADO.NET
skill icon.NET
Exposure and Hands on experience in Asp.net, C# & SQL. Dot Net certification would be an added advantage. Project experience would be an added advantage
Read more
Bonzai Digital Pvt. Ltd.
at Bonzai Digital Pvt. Ltd.
2 recruiters
Neha Vyas
Posted by Neha Vyas
Pune
3 - 9 yrs
₹6L - ₹15L / yr
skill iconAmazon Web Services (AWS)
ETL
Linux/Unix
Bonzai is a cloud based enterprise software platform that helps brands to create, traffic, measure and optimize their HTML5 ads. The self-serve drag and drop tool allows brands to build dynamic and responsive ad units for all screens, without a single line of code.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos