Job description
Customer Onboarding Specialist
You Should be good at: -
· Interfaces with customers at all stages of problem resolution process (including understanding issues that customers are facing, communicating action plans, explaining ongoing developments, and conveying resolution)
· Coordinate with Sales team to on-board any new customer, hand-hold them with various integrations.
· Co-ordinate with the Product Management / Engineering team for customer reported queries.
· Demonstrates good judgement to actively assess situations, engage senior resources / management (as and when needed) to resolve complex / escalated Customer issues.
· Systematically gathers relevant information and analyses a broad range of factors while investigating and resolving issues.
· Schedule, participate and where relevant lead Customer facing calls (being well prepared knowing his/her audience, their related needs and shares information accordingly)
What it takes: -
· Fantastic Customer focused service skill (Empathy-based listening, written and verbal skills).
· Excellent Analytical & Technical Troubleshooting skills.
· Interpersonal skill.
· Presentation skill.
· Great Team Player
Good to Have: -Prior work experience in SaaS product companies in domains relevant to Logistics /e- commerce’s.
Educational Qualification: - Bachelor’s (BSc IT / BE CS / IT) preferable.
Experience: - 0-2 years’ experience in customer onboarding for Logistics/ Ecommerce related products and services.
Job location: - Bangalore, Karnataka

About eShipz
About
]eShipz: Simplifying Global Shipping for Businesses: At eShipz, we are revolutionizing how businesses manage their shipping processes. Our platform is designed to offer seamless multi-carrier integration, enabling businesses of all sizes to ship effortlessly across the globe. Whether you're an e-commerce brand, a manufacturer, or a logistics provider, eShipz helps streamline your supply chain with real-time tracking, automated shipping labels, cost-effective shipping rates, and comprehensive reporting.
Our goal is to empower businesses by simplifying logistics, reducing shipping costs, and improving operational efficiency. With an easy-to-use dashboard and a dedicated support team, eShipz ensures that you focus on scaling your business while we handle your shipping needs.
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Software Test Engineer (Manual & Automation)
We are looking for a skilled Software Test Engineer to join our team. The ideal candidate should have experience in both manual and automation testing, with a strong attention to detail and the ability to work in a fast-paced environment.
Responsibilities:
1. Develop and execute test cases, scripts, plans, and procedures (manual and automated) to ensure the quality of software products
2. Identify, record, document thoroughly, and track bugs
3. Perform thorough regression testing when bugs are resolved
4. Collaborate with cross-functional teams to ensure quality throughout the software development life cycle
5. Investigate the causes of non-conforming software and provide solutions
Requirements:
1. Bachelor's degree in Computer Science, Engineering, or related field
2. 2-3 years of experience in software testing in both manual & automation
3. Strong knowledge of software QA methodologies, tools, and processes
4. Experience in writing clear, concise, and comprehensive test plans and test cases
5. Hands-on experience with both white box and black box testing
6. Experience working in an Agile/Scrum development process
7. Experience with performance and security testing is a plus
8. Strong analytical and problem-solving skills
9. Excellent communication and teamwork skills


Candidate Profile:
- Strong understanding of PHP and Laravel Framework.
- Produce high quality code and experience with security implementations Identifying application security risks and Implementing security patches procedures.
- Strong hold on MySQL and experience on other SQL/No SQL databases.
- Hands on experience in Architecture and Design with experience in UML and Work-flow diagrams.
- Good knowledge on coding standards, unit testing.
- Strong hold on Data Structures and Algorithms.
- Expertise in building scalable & reliable systems.
- Good Experience in working with technologies like AWS.
- Strong problem solving and analytical skills.
- Able to architect large software from scratch.
- Team building and resource allocation.
- Should be able to work with the management to identify and address any issues that may impact the project.
Company Overview
Engagedly Inc. is a fast-paced global software product organization. We make a difference to our clients by ensuring their workforce is meaningfully engaged. This niche space is attracting attention from candidates who love challenges and want to learn new things every day.
The Opportunity
‘Your success is our success! We’re looking for passionate, energetic and enthusiastic individuals who dream to be key drivers of success by directly impacting the organization’s sales & revenue growth. As an Associate - Business Development, you will operate to generate leads and interact closely with clients in the North American geography.
The Responsibilities - What will I be doing?
● Learn & understand our products, their purpose and our clients.
● Envisage plans and creatively chalk methodologies to reach out to prospective clients.
● Research prospective companies/leads, nurture and engage with them to build a potential sales
pipeline.
● Engage with the prospects via multiple outbound channels such as cold emails, cold calls,
LinkedIn and leveraging other social media channels.
● Build on qualified opportunities
The Requirements - What Skills do I Need?
● 0-1 year of proven experience in B2B sales, preferably at an Internet StartUp or SaaS Industry.
Freshers too can apply. As a fresher, you will be provided on-the-job training.
● Ability to challenge and chase goals and yet have fun at work.
● Entrepreneurial drive—you thrive being part of a small team, rapidly iterating on your approach
to unlocking opportunities,and getting your hands dirty to sell.
● Demonstration of intellect, drive, executive presence, sales acumen with an urge to succeed.
● A positive and energetic phone presence that inspires prospects to take the next step.
● Savvy with LinkedIn Sales Navigator and CRM tools.
● Experience working in a SaaS (Software as a Service) company would be an added advantage.
Why should I join Engagedly?
● You specialize in the domain that's fast-picking pace and becoming a need for many organizations
today.
● Work independently with your chosen methods to drive results
● Phenomenal learning experience with guaranteed self-development & growth.
● No dearth to growing within the business development track. Hence, you shape your career!
● A competitive compensation along with plentiful target-based incentives.
● Great people culture, work environment and freedom of space to set forth your fullest potential.
Shift Timings - 5.30 pm- 2.30 am IST
If this role sounds exciting, challenging and interesting, then we look forward to hearing from you.
All the best!
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
The problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status.
- Good knowledge of SaaS and IT sales.
- Collaborate with the sales team to identify and grow opportunities within the territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or a relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai


PHP Developer Responsibilities:
- Conducting analysis of website and application requirements.
- Writing back-end code and building efficient PHP modules.
- Developing back-end portals with an optimized database.
- Troubleshooting application and code issues.
- Integrating data storage solutions.
- Responding to integration requests from front-end developers.
- Finalizing back-end features and testing web applications.
- Updating and altering application features to enhance performance.
PHP Developer Requirements:
- Bachelor’s degree in computer science or a similar field.
- Knowledge of PHP web frameworks including Yii, Laravel, and CodeIgniter.
- Knowledge of front-end technologies including CSS3, JavaScript, and HTML5.
- Understanding of object-oriented PHP programming.
- Previous experience creating scalable applications.
- Proficient with code versioning tools including Git, Mercurial, CVS, and SVN.
- Familiarity with SQL/NoSQL databases.
- Ability to project manage.
- Good problem-solving skills.
Position: Supervisor - Logistics
Location: Bangalore (Jakkanahalli Cross, T Begur, Nh-4, Nelamangala)
Payroll: Randstad
Candidate Profile
-
2 to 5 years of Experience.
-
Excellent communication skills with good Knowledge of Kannada & English. Knowledge of Tamil, Telugu and Hindi will be added advantage.
-
Candidate should be from Logistics background with sound understanding of local and interstate Transportation.
-
Open to Travel to Tamil Nadu, Karnataka, AP, Telanga and Kerala for collection of material.
-
Well versed with documentation involved in domestic transportation.
-
Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).
-
Skills required – problem solving, negotiation
-
Computer Knowledge is must
Job description
-
Manage contract vehicles and hire vehicles from market for day to day operations.
-
Co-ordinate with corporate Logistics team, Customer and collection team for timely execution of orders.
-
Responsible for timely packaging and movement of material.
-
Meeting with clients/site visit to understand the requirements.
-
Prepare route plan as per business requirement.
-
Resolve day to day operational challenges.
-
SOP Implementation and adherence.
-
Maintain and share reports.
Skills Required (Mandatory):
- Automation Testing- using Selenium Java
Roles and Responsibilities:
Experienced with automation tools -Selenium or Appium
Defect management tools (ie: JIRA) Scripting knowledge with Java Programming language
Understanding of current technologies, Software Test Life Cycle (STLC), Agile and Iterative Development methodologies.
Identify and communicate test plan / cases to automate based on automation framework and approach Defect management tools (ie: JIRA).
Good to Have:
Jmeter, Saucelabs, Testfairy, Postman, Charles proxy, Logcat, etc.
Agile methodology.
- Develop and implement link building strategy
- Responsible for boosting DA, PA & Trust flow of website by building Links on authoritative websites
- Familiarity with WordPress or other content management systems must have knowledge of Plugins and Plugin management
- Link building skills required ( Guest Blogging, EDU and GOV Link Building, Article submission, etc.)
- Site Analysis - Complete technical report of the website. The report includes off-page factors of the website.
- Experience when it comes to using tools such as Google Analytics and Google Webmaster.
- Leading keyword research and optimization of content
- Experience- 0.6-3 yrs
- Salary as per the market standard
-Notice Period 1 Month
Good To Have:
- Understanding of web design and site structures.
- Experience with B2B social media, Google Adwords and email campaigns, and SEO/SEM
- Keyword research including discovery and expansion of keyword opportunities
- Researching the competitors, both on-site and off-site.
- Experience with B2B social media, Google Adwords and email campaigns, and SEO/SEM

Senior / Python Developer
We are looking for a Senior / Python Developers to join our engineering team and help us develop and maintain various software products. Your responsibilities include understanding the product very well, and lead the integration of this product into architecture.
To be successful in this role, you should have strong technical knowledge and solid experience of all steps of the software engineering process and the tools associated with those. You should be a go-getter, a clear communicator and a strong collaborator who works well in a team as well as the customer. You should want to do high quality work and produce output that you are proud of.
- Good understanding of Python especially should have used file/directory access, data persistence, compression and archiving, cryptographic services, concurrent operations, networking and IPC, developmental tools etc.
- Good understanding of key differences in Python 2 vs 3
- Knowledge of lib2to3, six, python-future libraries. Compatibility idioms provided by these libs and their limitations, issues in using them as is.
- Knowledge of Python3 changes in data types especially str, bytes in Py3 vs str, unicode in Py2. Should be able to gauge, understand impact of this on data in transit/data at rest in a large project.
- Knowledge of using C extensions in Python code, modifying to run with Python3, Python 2-3 compatibility.
- Experience working with large python codebase.
- Working knowledge of mysql, Python ORM like sqlobject.
- Working knowledge of Common third party modules like cherrypy, falcon, gunicorn, etc.
- Good experience with basic python, no django/flask needed
- Some code needs to run in Python 2, some in Python 3 and some in compatibility mode
- Issues for Druva are in ORM, marshalling, networking
- Need candidates having Understanding of basic data types, extensions of python
- Data type conversion and networking is important
- Internals of Python are important

