About AbleCredit
AbleCredit works with financial institutions and enterprise clients to deploy technology-led lending and credit workflows. We help teams digitize, configure, and scale operational journeys across customer onboarding, workflows, integrations, and decisioning processes.
About the Role
We are looking for an Implementation Manager who can bridge the gap between customers, product, engineering, and customer success. The ideal candidate is comfortable understanding APIs, integrations, workflows, product configurations, and business processes, while also being able to lead customer workshops, manage implementation timelines, coordinate go-lives, and drive product adoption.
This role is critical to ensuring smooth onboarding and successful deployment of AbleCredit’s platform for banks, NBFCs, FinTechs, and other enterprise customers.
In short: You will own implementation success - from requirement discovery and solution configuration to UAT, production rollout, training, and post go-live stabilization.
Key Responsibilities
Customer Implementation & Onboarding
- Lead end-to-end implementation and onboarding for enterprise customers.
- Understand customer workflows, business requirements, operational challenges, and success
metrics.
- Conduct requirement gathering sessions, implementation workshops, and solution walkthroughs.
- Configure product workflows, questionnaires, user journeys, roles, rules, and implementation
setups.
- Coordinate pilot launches, UAT cycles, production rollout, and post go-live support.
- Ensure implementation plans are structured, documented, and executed within agreed timelines.
Technical Coordination
- Work closely with Product, Engineering, AI, and Customer Success teams for integrations and deployment.
- Understand and discuss APIs, JSON payloads, webhooks, LOS/LMS integrations, data flows, and workflow configurations.
- Assist clients during technical discussions by translating product capabilities into implementation steps.
- Troubleshoot implementation issues, identify root causes, and coordinate resolution across internal teams.
- Track dependencies, risks, blockers, timelines, and delivery milestones across customer projects.
Customer Communication & Success
- Act as the primary implementation SPOC for customer stakeholders.
- Conduct training sessions for business, operations, and technology teams.
- Translate technical concepts into simple business language for non-technical users.
- Provide regular project updates, meeting notes, trackers, escalation updates, and implementation reports.
- Build strong relationships with customer stakeholders across business, operations, product, and technology teams.
- Drive adoption by ensuring customers understand how to use the platform effectively after go-live.
Required Skills & Qualifications
Technical Understanding
- Basic understanding of APIs, integrations, JSON, webhooks, workflows, and SaaS product configurations.
- Ability to understand technical documentation and explain technical concepts to non-technical stakeholders.
- Comfortable working with implementation documents, trackers, configuration sheets, and project management tools.
- Ability to debug issues at a functional level and coordinate with engineering teams for technical resolution.
Customer & Project Management Skills
- Strong ownership mindset with the ability to drive outcomes across multiple internal and external stakeholders.
- Excellent communication skills, including structured updates, MOMs, escalation notes, and executive summaries.
- Comfortable conducting workshops, requirement discussions, product demos, and training sessions.
- Ability to manage ambiguity and changing requirements in a fast-growing startup environment.
- Structured, process-driven approach to implementation planning and execution.
Preferred Background
- 2-6 years of experience in SaaS implementation, solution engineering, technical account management, product implementation, or customer success implementation roles.
- Experience working with BFSI, FinTech, NBFCs, banks, lending platforms, or enterprise SaaS customers is preferred.
- Prior exposure to loan origination systems, onboarding journeys, credit workflows, or financial services operations is a strong plus.
Ideal Candidate Profile
- Tech-savvy but business-oriented.
- Comfortable coordinating between customers, product, engineering, AI, and customer success teams.
- Strong sense of ownership and accountability for customer outcomes.
- Structured, detail-oriented, and process-driven.
- Clear communicator who can simplify complex technical topics.
- Comfortable with client-facing travel for workshops, launches, or go-lives if required.
- Adaptable and comfortable working in a fast-paced startup environment.
What Success Looks Like In This Role?
- Customers are onboarded smoothly with clear implementation plans and minimal ambiguity.
- Workflows, configurations, and integrations are deployed accurately and on time.- Internal teams have clear visibility on blockers, dependencies, and customer priorities.
- Go-lives are well coordinated, customers are trained, and adoption improves after deployment.
- Customer stakeholders view AbleCredit as a reliable, structured, and technically capable partner.
Shubham Vishwakarma
Full Stack Developer - Averlon
About AbleCredit
About
AI that writes Credit Reports on its own !!
AbleCredit is a friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.
Candid answers by the company
AI that writes Credit Reports on its own !!
AbleCredit is your friendly, supportive credit assistant. It generates Credit Appraisal Memos based on your policies, without any human intervention.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon