Client Operations Associate

About Debox:

Debox is a business solutions firm that focuses on problem-solving through the use of data, logical reasoning and people-centred approach. We have a stellar record of delivering high-impact projects that have helped scale many startups, family-managed businesses and midsize corporates.

From redesigning and successful deployment of the Pan India Supply Chain process for Nippo Batteries to designing and developing InRadius - India's first true hyperlocal Job and Talent search platform, Debox has come a long way in solving business and real-life problems through their logical reasoning and innovative thinking.

Role: Client Servicing Specialist

Location: Thane (Mumbai)

Work Experience: 3-4 Years

Qualification: Masters or equivalent with a minimum of 3 years prior experience working in a Digital Media firm and having managed client communication.

Role Objective: The Client Servicing specialist will be the person responsible for driving the business objectives of the client to success through collaboration and coordination with the internal teams at Debox.

Job Description:

• Continuous benchmarking of clients competitors and industry practices
• Continuous benchmarking of media channels and keeping abreast with the latest updates, changes and modifications to various platforms that can be leveraged
• Research on industry trends, promotions, business cycles and retention rates
• Ideation for new promotions, content mix, communication channels to drive higher engagement and customer stickiness
• Monitor Google Analytics, Facebook Pixel and Sales data to derive actionable insights to course correct or drive business success
• Continuously monitor key business parameters and evaluate the success of marketing efforts, engagement rate, open rate and conversion
• Deep dive and evaluate the user flows and journeys (Google Analytics) and identify drop-off points and build strategy to improve conversions
• Collaborate with the Content and Design team to build an engaging monthly bank, campaigns and content to drive higher engagement and conversion driving monthly business targets
• Ensure timely planning and communication with clients to avoid last-minute requests or changes in the plan and campaigns
• Ensure internal checks, dummy testing and overall review is done before going live with all campaigns
• Ensure all campaign success parameters are tracked and are in line with expectations, immediately raise escalation in case of any deviation to plan vs actuals
• Create monthly reports and conduct monthly review meetings with clients to showcase key parameters and achievements for the month
• Create quarterly plans with the client and drive the finalized plans to success, create quarterly plan vs actuals reports and conduct client review meetings 

Required Skills:

• Excellent communication and presentation skills 
• Ability to manage various types of clients
• Good analytical skills and data orientation (should be good with excel and data analysis)
• Excellent in Time Management
• Ability to manage and get work done through the teams

Founders are the alumnus of IIT-D, IIM-B and Wharton. They’ve 12+ years of experience as Venture capital and corporate entrepreneurship at DFJ, Vertex, InMobi and VP at Snyder UAE, investment banking at Unitus Capital - leading the financial services practice, and institutional equities at Kotak. They’ve a team of high-quality professionals coming together for this mission to disrupt the convention.

 

What you need to have:

 

In today’s high-demand equals high-price world, our client focuses on being a universal factory that produces high-quality industrial goods at costs that are globally competitive. The services offered by them include sand casting, investment casting, sheet metal stamping, injection molding etc. and the industries served by them include railways, apparel, consumer electronics etc.

 

So far in their journey, their network includes, approx., 10K+ suppliers, 600+ customers, 2K+ projects, serving 15+ countries and 25+ industries.

 

Headquartered in Bangalore, they also have offices in the USA and Singapore. They have raised a total of approx. $649M in funding over 11 rounds.

 

As a Program Manager, you will be responsible for owning the company's vision, strategy and execution of multiple new enterprise resource planning systems and 3rd party software with the company's OS.

What you will do:

• Working with internal customers, external partners and translating business requirements into scalable solutions
• Defining the implementation roadmap and timeline to meet business objectives
• Working across engineers, business stakeholders, external stakeholders, customer ops and partnering closely with business units
• Helping us execute on long term bets to help us hyper scale our business

 

Desired Candidate Profile

What you need to have:

• Strong Program Management skills
• Experience working with business teams, consultants and implementation partners
• Experience implementing an ERP or CRM Tool at an organization- preferably Dynamics or SAP
• Proven track record of leading complex projects with multiple cross-team customers to delivery and completion
• Ability to determining business needs via consultation, business analysis, and targeted observations
• Strong oral and written communication skills
• Comfortable working alt Saturdays

 

Job Description

 

Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.

This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.

 

• MUST - SAFe Agile Certification and experience delivering in a SAFe environment
• Good knowledge in SaaS product and evolving trends
• Strong - hands on- project management experience from inception to closure phases
• Technical business analysis experience in consulting and digital transformation solution
• Hands-on technical expertise
• Appetite to learn fast in a changing environment

Job Requirements

 

Skills / Competencies

 

• 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
• 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
• 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
• Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
• Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
• Work closely with senior engineers to develop the best technical design and approach for new product development.
• Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
• Software Development experience; experience in building and leading strong engineering teams
• Solid software development background including design patterns, data structures, test driven development
• A product mindset for owning the set-up of the end to end delivery process and tools
• Leading multiple projects with revenue, quality and timeline accountability
• Proven in delivering enterprise programs and comfortable working with a remote regional team
• Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
• Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
• Should have experience of leading all Agile ceremonies
• Proficient in delivery and quality metrics, burn down charts, progress and status reporting
• Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
• Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
• Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.

Softskills

 

• Desire to work in fast paced environment along with project and time management skills
• Good attitude toward work and Strong problem solving
• Excellent verbal and written communication skills
• Ability to work independently or with a group
• Should have a clear thinking process
• Should be able to manage a team
• Should have a learning agility

 

Qualification

 

• 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
• 3 to 5 years of Agile product/project management experience
• BE / B Tech or equivalent from any recognized university
• SAFe Agilist or SAFe PO/PM Certification

This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience in the client relationship would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Responsibilities: - Provide technical support for customers to support product processes- Address all product-related queries on time- Train customers to use products effectively- Provide developers with customers- feedback to help identify potential new features or products- Report on product performance- Identify solutions to reduce support costs- Analyze customers- needs and suggest upgrades or additional features to meet their requirements- Liaise with the sales department to win new business and increase sales- Establish best practicesRequirements : - Proven work experience as a Technical account manager- Solid technical background with hands on experience in digital technologies- Familiarity with software and development lifecycle- An ability to gasp customers- needs and suggest timely solutions- Excellent verbal and written communication skills- Strong analytical and problem-solving skills- BSc degree in Computer Science or relevant field

Project Manager

Who we are?

Searce is  a niche’ Cloud Consulting business with futuristic tech DNA. We do new-age tech to realise the “Next” in the “Now” for our Clients. We specialise in Cloud Data Engineering, AI/Machine Learning and Advanced Cloud infra tech such as Anthos and Kubernetes. We are one of the top & the fastest growing partners for Google Cloud and AWS globally with over 2,500 clients successfully moved to cloud.

What we believe?

• Best practices are overrated

• Implementing best practices can only make one n .

• Honesty and Transparency

• We believe in naked truth. We do what we tell and tell what we do.

• Client Partnership

• Client - Vendor relationship: No. We partner with clients instead. 
• And our sales team comprises 100% of our clients.

How we work?

It’s all about being Happier first. And rest follows. Searce work culture is defined by HAPPIER.

• Humble: Happy people don’t carry ego around. We listen to understand; not to respond.

• Adaptable: We are comfortable with uncertainty. And we accept changes well. As that’s what life's about.

• Positive: We are super positive about work & life in general. We love to forget and forgive. We don’t hold grudges. We don’t have time or adequate space for it.

• Passionate: We are as passionate about the great street-food vendor across the street as about Tesla’s new model and so on. Passion is what drives us to work and makes us deliver the quality we deliver.

• Innovative: Innovate or Die. We love to challenge the status quo.

• Experimental: We encourage curiosity & making mistakes.

• Responsible: Driven. Self motivated. Self governing teams. We own it.

Are you the one? Quick self-discovery test:

1. Love for cloud: When was the last time your dinner entailed an act on “How would ‘Jerry Seinfeld’ pitch Cloud platform & products to this prospect” and your friend did the ‘Sheldon’ version of the same thing.
2. Passion for sales: When was the last time you went at a remote gas station while on vacation, and ended up helping the gas station owner saasify his 7 gas stations across other geographies.
3. Compassion for customers: You listen more than you speak.  When you do speak, people feel the need to listen.
4. Humor for life: When was the last time you told a concerned CEO, ‘If Elon Musk can attempt to take humanity to Mars, why can’t we take your business to run on cloud?’

Do you cloud?

1. Expertise driving infrastructure engineering projects & transform initiatives from deep-tech startups to 42,000U (1,000 42U racks) loaded enterprises.
2. Have you tandem-jumped at least 50 times taking along a trusted business having on-prem workloads to safe-land onto a public cloud with a soft touchdown?
1. Do you understand the innards of Apache web servers on Linux and Sharepoint Server Farms alike?
2. Do you speak CloudFormation? Terraform? Do you speak JSON? 
3. Do you love automating everything possible leveraging Python / Powershell / Bash?
3. Are you a voracious reader fascinated by the latest & greatest innovations on public cloud?

Introduction

We welcome *really unconventional* creative thinkers who can work in an agile, flexible environment. We are a flat organization with unlimited growth opportunities, and small team sizes – wherein flexibility is a must, mistakes are encouraged, creativity is rewarded, and excitement is required.

1. This is an entrepreneurial project management position that challenges the client status quo by helping them re-imagine the art of what is possible using consulting mindset and business strategy skills.
2. This position requires fanatic iterative improvement ability - ability to coordinate with Sales - Presales - Delivery - MS and get project delivery done. 
3. This position is for hard-core-geek-turned--engineer-turned-Tech enthusiast -turned-Project Manager.

What we are NOT looking for: Buzzword Bozos (BB) or Certification Chasers (CC).

What we seek is an AA (Awesome Attitude to Learn, Improve & Coach).

Not just a BB or CC? Quick self-discovery test:

When was the last time you thought about how GAN (Generative Adversarial Networks) can help auto-create new building designs for an architect or new jewellery designs for a designer OR passionately convinced a friend that Google Video Intelligence API or AWS Rekognition can now auto-video-screen an applicant with 90+% confidence level almost automating 75+% efforts of a recruiter, OR leverage Google Vision API to do e-KYC? If this is what you constantly get blamed for & your friends have made a strip for you on xkcd, you are probably the right-fit for what we are looking for.

Your bucket of Undertaking :

This position will be responsible to consult with the clients and propose architectural solutions to help move & improve infra from on-premise to cloud or help optimize cloud spend from one public cloud to the other.

1. Be the first one to experiment on new age cloud offerings, help define the best practise as a thought leader for cloud, automation & Dev-Ops, be a solution visionary and technology expert across multiple channels.
2. Continually augment skills and learn new tech as the technology and client needs evolve
3. Use your experience in Google cloud platform, AWS  or Microsoft Azure to build hybrid-cloud solutions for customers.
4. Provide leadership to project teams, and facilitates the definition of project deliverables around core Cloud based technology and methods.
5. Define tracking mechanisms and ensure IT standards and methodology are met; deliver quality results.
6. Participate in technical reviews of requirements, designs, code and other artifacts
7. Identify and keep abreast of new technical concepts in google cloud platform

Education, Experience, etc.

1. Is Education overrated? Yes. We believe so. However there is no way to locate you otherwise. So unfortunately we might have to look for a Bachelor's or Master's degree in engineering from a reputed institute or you should be programming from 12. And the latter is better. We will find you faster if you specify the latter in some manner. Not just degree, but we are not too thrilled by tech certifications too ... :)

1. To reiterate: Passion to tech-awesome, insatiable desire to learn the latest of the new-age cloud tech, highly analytical aptitude and a strong ‘desire to deliver’ outlives those fancy degrees!
2. 3 - 5 years of experience with at least 1 - 2 years of hands-on experience in delivering Cloud Consulting(AWS/GCP/Azure) projects in a global enterprise environment.
3. Good analytical, communication, problem solving, and learning skills.
4. Knowledge on programming against cloud platforms such as Google Cloud Platform and lean development methodologies.

A quick self-discovery test below:

1. How you treat yourself & others?
1. You listen more than you speak.  When you do speak, people feel the need to listen.
2. You have ‘one’ life - no work life or personal life. You are the same at both places.
3. You are generally happy and passionate about life. When shit does happen you know how to tell your heart ‘All is well’.
4. You are compassionate to yourself, you love your work, your company, your country, and are generally a person people like to be around.
2. How you work & live?
1. You make difficult & complex decisions in an environment filled with lack of well defined constraints and uncertainty.
2. You are able to admit to your team that you were shit scared while making those decisions.
3. You are able to juggle conflicting priorities and remain composed as the client keeps on changing requirements. :)
4. You are genuinely passionate about developing great software, learning a lot, helping others learn and  having loads of fun while doing so.
3. What you love?
1. You love things. You are passionate. You care for your self, family, country and Big Bang Theory (and this is a must!).
2. You love to organize, index, and improve things around you - Yes you are Sheldon’ish’ at times and ‘Leonard’ish’ the other times.
3. You are passionate about improving processes and you truly feel satisfied by making things better.
4. You love Google. And AWS. And Terraform. And CI - CD pipelines. And linux.

 

zillionsbuyer is among the fastest-growing E-Commerce destinations for electrical products in India. Our business growth is a

1-  Product uploading, Product Listing, Catalogue Management, Product Searching.

2- Candidate should have good knowledge of MS-Excel.

3- Candidate should have good typing speed.

4- Candidate should be proactive in approach

5- Basic knowledge of photo edit is required

testament to our work and efforts put in to provide reliable and affordable technology to our customer in just a few clicks. zillionsbuyer is known for its professionalism, integrity, transparency and our total commitment to timely deliveries.

Job Description :

 

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

 

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible

Job Description-Affiliate Network Associate COMPANY NAME - APPAMPLIFY POST- Affiliate Network Associate CATEGORY OF JOB - Digital Marketing ( FULL TIME) LOCATION - Noida EXPERIENCE REQUIRED - 0-1 year Skills which we are searching for: · Good communication skills (in English)​ · Understanding of affiliate marketing, CPI, CPM, CPC, CPA etc. · ​Focused upon learning more than on money at this point of life. · Hungry for Work, willing to work over office hours to produce results. · Knows the basics of MS Excel, · Logical mindset. · Comfortable in a start-up culture based on low hierarchy, high transparency and fast sprint work styles JOB DESCRIPTION · Handle affiliate network in mobile apps. · Setup and manage campaigns. · Tracking and managing data associated to their work and updating it. · Work with international client and publishers. · Work closely with AGM to develop annual affiliate campaign calendar & rollout plans · Devising strategies to drive traffic to the mobile apps. SALARY During (3 to 6) months training 10K to 15K Per month. After training 2-3 Lakhs per annum send me cv on [email protected]