Client Relationship Manager

Job Description: Teacher

Position: Teacher (Pre-Primary / Primary / Secondary – Subject Specific)

Location: Chennai (i2Global Schools – All Campuses)

Employment Type: Full-time

Role Overview

The Teacher at i2Global Schools is responsible for delivering high-quality, student-centered education aligned with the school’s academic philosophy. The role focuses on fostering curiosity, critical thinking, and holistic development while maintaining strong academic standards.

Key Responsibilities

1. Teaching & Learning

• Plan, prepare, and deliver engaging lessons aligned with curriculum guidelines and learning outcomes.
• Use inquiry-based, experiential, and interactive teaching methodologies.
• Differentiate instruction to meet diverse learning needs of students.
• Integrate technology and innovative practices into classroom instruction.

2. Curriculum Implementation

• Implement the prescribed curriculum effectively across grades.
• Align lesson plans, assessments, and activities with academic benchmarks.
• Collaborate with academic leaders to ensure curriculum consistency.

3. Classroom Management

• Create a safe, inclusive, and disciplined classroom environment.
• Encourage positive behavior and student participation.
• Maintain effective classroom routines and procedures.

4. Student Assessment & Reporting

• Conduct regular assessments to monitor student progress.
• Maintain accurate academic records and student documentation.
• Prepare and share student progress reports with parents in a timely manner.

5. Student Development

• Support students’ academic, social, and emotional development.
• Identify learning gaps and provide remedial or enrichment support when required.
• Encourage creativity, critical thinking, and independent learning.

6. Parent Engagement

• Communicate effectively with parents regarding student progress and concerns.
• Participate in parent-teacher meetings, orientations, and school events.
• Build positive school-home partnerships.

7. Professional Development

• Participate in training programs, workshops, and academic meetings.
• Engage in continuous professional growth and reflective teaching practices.
• Collaborate with peers to share best practices and innovative ideas.

8. School Culture & Compliance

• Uphold the school’s mission, vision, and values.
• Follow institutional policies, procedures, and regulatory standards.
• Contribute positively to the overall school culture and team environment.

Qualifications & Skills

• Bachelor’s or Master’s degree in Education or relevant subject area.
• B.Ed / D.El.Ed / relevant teaching certification preferred.
• Strong subject knowledge and communication skills.
• Passion for teaching and student development.
• Ability to work collaboratively in a team-oriented environment.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Position: MEAN / MERN Stack Developer

Location: Pune, India

Experience Required: 0+ Years

We are looking for a DevSecOps engineer to contribute to product development, mentor team members, and devise creative solutions for customer needs. We value effective communication in person, in documentation, and in code. Ideal candidates thrive in small, collaborative teams, love making an impact, and take pride in their work with a product-focused, self-driven approach. If you're passionate about integrating security and deployment seamlessly into the development process, we want you on our team.

About FlytBase

FlytBase is a global leader in enterprise drone software automation. FlytBase platform is enabling drone-in-a-box deployments all across the globe and has the largest network of partners in 50+ countries.

The team comprises young engineers and designers from top-tier universities such as IIT-B, IIT-KGP, University of Maryland, Georgia Tech, COEP, SRM, KIIT and with deep expertise in drone technology, computer science, electronics, aerospace, and robotics.

The company is headquartered in Silicon Valley, California, USA, and has R&D offices in Pune, India. Widely recognized as a pioneer in the commercial drone ecosystem, FlytBase continues to win awards globally - FlytBase was the Global Grand Champion at the ‘NTT Data Open Innovation Contest’ held in Tokyo, Japan, and was the recipient of ‘ TiE50 Award’ at TiE Silicon Valley.

Role and Responsibilities:

• Collaborate with Designers, Product Managers for carving out the right front-end architecture.
• Develop web applications that are secure, reusable, modular, and scalable.
• Develop robust, modular, and testable code
• Optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
• Work directly with UI/UX, Product, and Customer Success to help create impacting customer features as the product face of FlytBase.

Experience/Skills:

• Experience in building scalable and component-based UI architecture for the enterprise using Angular and/or any modern front-end framework.
• Strong coding experience in TypeScript, JavaScript, HTML, and CSS
• Implementing micro-frontends patterns using technology like NgRX, NgXS, and Web Components.
• Experience working in a complete Software Development life cycle involving analysis, technical design, development, testing, troubleshooting, maintenance, documentation and Agile Methodology
• Good understanding of REST APIs and Microservices. 
• Should have an understanding of how resources are organized and how applications should align based on the same.

Good to have:

• Hands-on experience working with server-side JavaScript frameworks like Express, etc. (based on Node.js) for building APIs.
• Building Micro-Frontend component-based architecture for standardized UI elements across a suite of products will be a plus.
• Experience in CI/CD, Testing, Security, and Code Quality processes for UI applications.

Compensation:

This role comes with an annual CTC that is market competitive and depends on the quality of your work experience, degree of professionalism, culture fit, and alignment with FlytBase’s long-term business strategy.

Perks:

• Fast-paced Startup culture
• Enthusiastic and approachable team
• Professional autonomy
• Company-wide sense of purpose
• Flexible work hours

About Merida Tech Minds:

Merida Tech Minds is a leading provider of training services for both individuals and corporates. Our dedication to excellence and our commitment to providing top quality training programs have made us a trusted partner for organizations looking to enhance their workforce's skills and capabilities.

About the Role:

We are seeking a driven and results-oriented Business Development Manager to join our dynamic team. In this role, you will be responsible for generating revenue by signing up new clients for a variety of services, including: Complete Digital Marketing Brand Building Web Development Graphic Design Startup Setup & Sick Unit Business Consultation You will work closely with potential clients to understand their needs, develop customized solutions, and close deals.

Key Responsibilities:

• Prospect and qualify potential clients, identifying their needs and challenges.
• Develop and deliver compelling presentations and proposals that showcase the value proposition of our services.
• Negotiate and close deals, exceeding sales targets every month.
• Build strong relationships with clients, ensuring their satisfaction and achieving long-term partnerships.
• Maintain accurate records and reports, adhering to company processes and deadlines.
• Continuously learn about the latest trends and technologies in digital marketing and software development.

Qualifications:

• Minimum 3 to 5 years of experience in business development or sales, preferably within the technology or marketing industry.
• Strong understanding of digital marketing concepts and software development methodologies.
• Proven track record of exceeding sales targets and achieving revenue goals.
• Excellent communication, presentation, and negotiation skills.
• Ability to build strong relationships and trust with clients.
• Highly organized and detail-oriented, with the ability to multitask and prioritize effectively.
• Proficient in MS Office Suite and CRM software.
• Two-wheeler driving license and bike ownership are mandatory.
• Fluency in English and other local languages is a plus.

What We Offer:

• Opportunity to work with cutting-edge technology and a passionate team.
• Chance to make a real impact on the growth and success of our business.
• Professional development opportunities and a supportive work environment.

Job Overview:

As a Product Manager at Dhwani Rural Information Systems, you will play a critical role in the development and delivery of IT software products that support the social and development sector. You will be responsible for defining the product vision and strategy, leading the cross-functional development team, conducting market research and competitive analysis, gathering and prioritizing product and customer requirements, and working with stakeholders to ensure the success of our products.

In this role, you will have the opportunity to use your expertise in product management and passion for leveraging technology for social good to make a meaningful impact in the lives of people and communities. You will work with a team of experienced professionals and have the opportunity to learn and grow in your career.

Key Responsibilities:

• Building, implementing and managing software.

• Responsible for managing the product development process from concept to end life.

• Analyse user needs and market trends to define a roadmap for existing and new products.

• Identify and implement new technologies to gain a competitive advantage.

• Set the long-term vision and strategy for the company's products.

• Communicate and evangelize product vision and roadmap to internal teams and external stakeholders.

• Define and communicate product goals and own the results.

• Oversee the product line’s life cycle and anticipate any problems.

• Identify user and stakeholder needs and develop a product plan to address them.

• Conduct customer research and analysis to understand customer behaviour and needs.

• Implement quality assurance and data protection processes.

• Prioritize features and tasks using internal tools and regularly track and review the product direction.

• Gather product requirements and document them for development projects.

• Manage collaboration with internal and external teams to ensure efficient work.

• Participate in product-level discussions, ideation, and documentation.

• Provide solutions in existing projects to the respective teams.

• Filter first-level field issues.

• Participate in feasibility discussions.

• Stay in sync with the product/project team members.

• Gather requirements and write use cases or user stories.

• Ensure test cases are in place with the QA team before the next sprint.

• Participate in sprint planning on a weekly or fortnightly basis.

• Contribute to new feature development and maintenance work.

Essential Requirements:

• Strong experience in software development and management.

• Understanding of user needs and market trends.

• Ability to identify and implement new technologies.

• Strategic thinking and strong business acumen.

• Excellent communication and collaboration skills.

• Ability to prioritize tasks and manage a product line's life cycle.

• Strong problem-solving skills.

• Experience in customer research and analysis.

• Knowledge of quality assurance and data protection processes.

• Ability to manage projects and lead a team.

• Strong sense of purpose to work in the tech for good, ICT4D, or social impact space.

Do you love React / Javascript / Frontend?

Like solving different problems, up for learning new stuff every day? Do you Like frontend but also like full stack? Like JavaScript but also like other languages? We are looking for the constantly curious and willing-to-try-new things type of people! 

We are mostly React but not only, but we do also push into all types of strange and common.

Typical tools in our toolbox are:

React
Typescript
Redux (RTK toolkit)
Recoil
Create React App
React-Router
CSS / Sass
a lot of vanilla JS
Figma
Git

Great, if you are familiar with:

Job Brief

We are looking for a Full Stack Developer to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment.

Responsibilities:

• Work with development teams and product managers to ideate scalable software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Design, develop and manage well-functioning databases and applications
• Develop web applications implementing MVT architecture using Django web application frameworks
• Write effective APIs
• Manage the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Should be able to visualize a proposed system and be able to build it
• Experience with Django, Flask, rest frameworks

• Work with server-side technologies including databases and MVC and MVT patterns
• Maintain version control system such as GIT
• Should know all the phases of SDLC from requirement gathering to support and maintenance.
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Requirements:

• 3-5 years proven experience as a Full Stack Developer
• Familiarity with common stacks
• Strong understanding of algorithms, data structures and system design
• Knowledge of LAMP and MEAN solution stacks
• Ability to develop front end website architecture and back-end website applications
• Knowledge of multiple front-end languages and libraries (HTML/ CSS, JavaScript, React, Angular, Vue, XML, jQuery and LESS)
• Knowledge of multiple back-end languages (C#, Java, Python) and JavaScript framework like Node.js
• Familiarity with databases (MySQL, SQL, MongoDB), web servers (Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science or relevant field