Client Relationship Manager

Job Title: UAE Career Programme Counsellor – Working Professionals (Ed Tech)

Location: Bangalore (Onsite)

Work Model: On-site – 6 Days Working

Working Days: Monday to Saturday OR Sunday to Friday (as decided by Hiring Manager)

Industry: Ed Tech / Professional Training / Corporate Education

Experience: 1-3 years

About Us – Learners Point

Learners Point is a leading global EdTech and corporate training organization, headquartered in the UAE, with a strong footprint across the Middle East (UAE, Saudi Arabia, Qatar, Oman) and expanding operations in India and international markets.

We specialise in professional certifications, corporate upskilling programs, and career transformation solutions for working professionals and enterprises. With 500+ enterprise clients and 100,000+ learners globally, Learners Point is a trusted name in career development and professional education.

Role Overview

We are hiring UAE Career Programme Counsellors to counsel working professionals interested in career advancement, professional certifications, and international career growth opportunities.

This role involves handling high-quality inbound leads (generated by marketing), delivering consultative career counselling, and driving enrollments through ethical and solution-driven guidance.

The ideal candidate should have excellent communication skills, strong counselling expertise, high empathy, and a consultative selling mindset.

Key Responsibilities

1. Career Counselling & Student Engagement

• Provide in-depth career counselling to working professionals for UAE-focused certification and professional programs.
• Understand career goals, current profiles, experience levels, and aspirations.
• Recommend right-fit programs aligned with professional growth and international career objectives.
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2. Lead Handling & Conversion (Inbound Leads)

• Handle high-quality leads generated by marketing campaigns (No cold calling).
• Conduct structured counselling sessions via phone, video calls, and in-person meetings.
• Maintain high lead-to-enrollment conversion ratios.

3. Communication & Relationship Building

• Build strong rapport and trust with working professionals.
• Demonstrate exceptional communication, listening, and persuasion skills.
• Deliver professional presentations and career guidance sessions.

4. Program Explanation & Guidance

• Explain program features, curriculum, benefits, certification value, and career outcomes.
• Clearly articulate ROI, international recognition, and career progression benefits.
• Address queries, objections, and concerns professionally and empathetically.

5. Process Management & Follow-ups

• Ensure timely follow-ups, documentation, enrollment processing, and on boarding coordination.
• Maintain accurate CRM updates and lead tracking.

Key Skills & Competencies

• Strong Career Counselling & Student Engagement Skills
• Excellent Communication & Interpersonal Skills
• High empathy, listening, and consultative approach
• Target-driven mindset with ethical counselling standards
• CRM & Lead Management Tools exposure

Preferred Candidate Profile

• 2 – 6 years of experience as a Career Counsellor / Academic Counsellor / Programme Counsellor / Education Consultant / Inside Sales (Ed Tech).
• Experience in counselling working professionals preferred.
• Exposure to international programs / UAE market / professional certifications is a strong advantage.
• Strong English communication skills (verbal & written).

Work Conditions

• Work Location: Bangalore (Onsite)
• Work Days: 6 Days (Monday–Saturday OR Sunday–Friday) Decided by Hiring Manager
• Shift Timings: As per UAE market working hours (day shift )

Compensation & Benefits

• Attractive Fixed Salary + Performance Incentives
• Career growth in a global EdTech organisation
• International exposure to UAE & Middle East professional education markets

      Interview Process :

  1 . Virtual Discussion

  2  Face-to-face discussions ( Assignment round )

 3  HR Discussion

Thanks & Regards

HR Team

Learners Point Academy

Job Description :-

Roles and Responsibilities:

• Conducting market research to identify potential opportunities for growth, including identifying new markets for existing products or developing new products for untapped markets.
• Identifying the correct decision makers in the companies and setting up the meeting to understand their requirements and products can help them. 
• A seasoned sales professional with an innate hunter mentality who has a proven track record of over-achieving sales revenue growth targets. 
• Actively approach targeted business clients (telephone, email, social networks, events, etc.) Search for new client leads and ability to build a new sales pipeline. 
• An individual with an innate sense of ownership & successfully works towards closing deals. 
• Supervise the activities of sales representatives and team in order to meet sales targets. 
• Maintain an updated knowledge of the company's goals, vision, and values to ensure appropriate prioritizing. 
• Collaborate with sales management to plan and develop effective sales strategies and to also set goals and targets. 
• Maintain contact with clients in order to create a good working relationship that fosters increased sales and customer base. 
• Strong expertise in b2b sales pipeline management and marketing management. 
• Knowledge of reporting, efficiency, and analytic techniques.

Desired Skills and Requirement:

• Working experience as an Assistant Sales Manager or a similar role in the Sales Department.  
• Ability to work in a fast-paced working environment. 
• Knowledge and experience using effective sales strategies.
• Excellent problem-solving abilities. 
• Good oral and written communication skills. 
• Ability to demonstrate excellent leadership skills. 
• Excellent ability to make a timely decision. 
• Good sales and people skills. 
• Strong expertise in b2b sales pipeline management and marketing management.
• Knowledge of reporting, efficiency, and analytic techniques.

Location: Gurugram

• Keeping up-to-date with alterations to immigration.
• Meeting with prospective and extant clients to gauge which services they require.
• Providing clients with all pertinent documentation.
• Assisting clients with the completion of paperwork, and ensuring that this is submitted on time.
• Verifying the authenticity of paperwork and supporting documents.
• Preparing and providing invoices for your services.

ROLE REQUIREMENTS :

- Good knowledge of Teamcenter Data Model & BMIDE configuration

- Strong experience in Configuration and Administration of one or many Teamcenter modules like Access Manager, Organization, Query Builder, Workflow Designer, Structure Manager, Change Management, Preferences, Stylesheets and Classification

- Configuring CAD Managers

- Experience in SAP/ERP Integration using T4S or T4EA configuration experience preferred

- Import/Export Administration (Like PLMXML) preferred

- Good knowledge of Teamcenter & AWC Architecture. Hands-on installation experience on 4 tier, AWC & Dispatcher preferred

- Configure & Build solutions on Teamcenter to meet business process and customer requirements.

- Responsible for delivery of technical solution that spans Teamcenter and integrations with Teamcenter.

- Good understanding of Product Life Cycle Management concepts and their application in the area of Mechanical Design, Manufacturing process management, Bill of Materials, Document Management, Product change/configuration management and collaborative product development

- Experience of performing deployment in non-production & production environments preferred

- Able to prepare deployment & user document

- Provide training on Teamcenter to users

- Good Communication

- Strong Analytical capability

- Team Player

- Should be able to mentor Juniors