Business Intelligence Lead

Qualifications

Freight Brokerage and Brokerage skills

Customer Service and logistics Management skills

Excellent communication and negotiation skills

Ability to work in a fast-paced environment

detail-oriented and organized

Strong problem-solving skills

Experience in the logistics and transportation industry is a plus

Generating leads, attracting new prospects, and developing a sales pipeline.

Identifying and selecting reputable and safe freight carriers.

Providing shipping quotes to customers.

Booking orders with carriers.

Assisting in the preparation of carriers for loads.

Monitoring the status of loads.

Working with shippers, carriers, and dispatchers to coordinate.

Scheduled pickups and drop-offs.

Maintaining accurate records of pertinent activities.

Informing customers about shipment status and assisting with other inquiries

About Us:

YMGrad is a leading study-abroad consultancy dedicated to helping students achieve their dreams of pursuing higher education overseas. We provide comprehensive services, including application support, university shortlisting, and expert guidance throughout the admissions process.

This is an On-Site role with office hours from 9 AM to 6 PM, Monday through Saturday.

Job Summary:

We are seeking a dynamic and results-driven Social Media Marketer with expertise in email marketing, video editing, and search engine optimization (SEO) to join our team. This position is ideal for a creative professional who can strategize, execute, and optimize multi-channel campaigns to drive engagement, brand awareness, and conversions.

Key Responsibilities:

• Social Media Marketing:
• Develop, implement, and manage innovative social media strategies across various platforms, including Facebook, Instagram, LinkedIn, and others.
• Create engaging content, including posts, stories, and reels, tailored to each platform.
• Monitor social media trends and competitor activity to remain competitive in the industry.
• Email Marketing:
• Design and execute email marketing campaigns to engage and nurture leads.
• Video Editing:
• Produce and edit high-quality videos for social media, ads, and other marketing channels.
• Add graphics, animations, and subtitles to enhance the appeal of videos.
• Ensure video content aligns with the brand’s voice and objectives.
• Search Engine Optimization (SEO):
• Optimize your website content for search engines to boost organic traffic and improve rankings.
• Conduct keyword research and implement SEO best practices in all digital content.
• Collaborate with the web development team to improve site structure and page performance.
• Analytics and Reporting:
• Track the performance of campaigns across social media, email, and search engines.
• Prepare detailed reports and use insights to refine strategies.
• Set measurable goals and key performance indicators (KPIs) for all campaigns.

Requirements:

• Proven experience in social media marketing and content creation.
• Hands-on experience with video editing tools (Adobe Premiere, Canva, Capcut).
• Proficient in email marketing platforms like Mailer Lite.
• Strong understanding of SEO techniques and tools.
• Creativity, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Good understanding of programming language
• Concepts of Java, Maven
• Source Control
• Logically Strong in coding practices
• Data structure Understanding.
• Security encryption and decryption
• Data encoding decoding

Requirements:

• Strong core Java development skills.
• Exposure to security tools.
• Experience in working with customers, understanding business requirements
• Good analytical and troubleshooting skills.
• Working knowledge of Jenkins/Maven
• Key requirements: Core Java, CI/CD, Docker, Maven, Jenkins, REST API, Kafka, Redis, cache, elastic cache

Job Description

SquareShift is a fast-growing cloud consulting company, solving cloud challenges through excellence in technology, thought leadership, and quality in execution. We are based in Singapore, with a world-class engineering team in India. 

Founded by serial entrepreneurs, we are a team of tech-enthusiasts who have strong expertise in enterprise product development and cloud technologies.

Requirements

• 5+ years of professional experience in building and designing SaaS based web applications.
• Proven backend development skills with experience in a language like Ruby
• Knowledge of open-source technologies such as Apache, Solr, Lucene, Elastic Search, Memcached.
• Experience working with Product Management to build and release products in an agile environment.
• You are familiar with SDLC tools like Ant, Maven, Git, SVN, Jenkins, Travis, Puppet, Ansible, Docker.
• You have some knowledge around how AWS services and deployments work.
• You have excellent interpersonal skills and can explain complex problems to technical

Benefits

Why SquareShift?

We firmly believe that our growth, long term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Website - squareshift.co

Job Responsibilities:

* Design, build, and maintain efficient, reusable, and reliable Java code

* Ensure the best possible performance, quality, and responsiveness of the applications

* Identify bottlenecks and bugs, and devise solutions to these problems

* Help maintain code quality, organization, and automatization

* Prepare the technical design of complex technology components

Mandatory Skills:

* Proficient in Java (JDK 1.7) or above JDK 8 preferable, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of concurrency patterns in Java

* Solid understanding of object-oriented programming along with various design and architectural patterns

* Hands on experience with Spring, Spring Boot, JUnit

* Familiarity with concepts of MVC, Microservices, RESTful

Job description

Roles and Responsibilities

• Must have experience in generating leads for IT services like Mobile App, Software Development, Web Application ( For International Market )
• Lead generation of new leads for regular sales cycles for IT Industry.
• Good Knowledge of lead generation and market research through Linkedin and Email.
• Who can build the tie-ups with the IT companies from USA,UK and Europe.
• Develop and maintain relationships with key stakeholders to ensure that all lead sources are properly identified, tracked and optimized in order to maximize revenue.
• Oversee client relationship management through direct contact and other channels as needed.
• Provide support on marketing initiatives.
• Work closely with sales managers/representatives to develop strategies to drive conversion rates across multiple channels.

Desired Candidate Profile

• Bachelor's degree in business, marketing or related field
• Minimum of 5 years of experience as a lead generation specialist with an emphasis on lead generation and/or sales automation
• Experience working within the marketing industry is preferred
• Must have strong communication skills
• Strong analytical abilities

Office Timing : 12 PM to 9 PM

Regards

Experience:
Min 3 year experience

Job Function – Quality Director

Specialization – Quality

Industry - BPO

Salary Increment - As per company policy

Experience - Minimum 2 years as Sr. Manager – Quality / Preferred  director role

Level – L 5

Location - Gurgaon

Key Skills

• Ability to motivate and inspire new & existing Team mates
• Must have a strong eye for detail and a thorough understanding of client expectations
• Must display positive energy, service oriented attitude towards all teammates.
• Strong managerial, organizational, prioritization and leadership skills
• Solid language fluency required (enunciation, clarity and professionalism)

Job Description:

This role is responsible for:

• Client interactions
• Manage and develop improvement plans in liaison with other department(s)
• Effective resource utilization
• Meeting & exceeding defined KPIs
• Able to motivate team members.
• Manage Quality Team member and help them in performance improvement
  • Effective resource utilization
  • Meeting & exceeding defined KPIs
  • Able to motivate team members
  • Initiate KPI projects, Automation project, CJMs

• Initiate metric improvement activities/projects
• Has lead & mentored process improvement projects and demonstrated significant benefits (Tangible/Non Tangible)
• Assures effective process and policy mechanisms are in place
• Develops and assures compliance with the Service Level Agreements between internal and external customers
• Assures confidentiality and integrity of data
• Assures implementation of compliance with the Information Technology Standards (System checks, whitelist)
• To oversee risk management activities across the Program
• Developing, establishing, and maintaining an effective system-wide compliance and ethics program designed to prevent, monitor, detect, and respond to non-compliance and recommend corrective actions to fully meet regulatory requirements.  This includes a system of education and training to promote compliance awareness.
• Identify and address compliance gaps (issues or processes where compliance risk exposure exists or accountability is not clear), particularly where such issues involve more than one functional unit.
• Create and manage all reporting requirement for the program for both internal and external requirements
• Coach Technical Support Executives on the evaluations done
• Run analysis on contact evaluations and highlight trends
• Coach agents based on evaluation trends to improve their technical capabilities
• Use trends to identify training needs and developing action plans
• Help technical support executive to understand appropriate troubleshooting approach
• Participate in calibration sessions with Quality/Operations
• Maintain current understanding of program strategies
• Support management focus on review of key drivers, metrics and operational processes that drive KPI results
• Demonstrate commitment to program internal customer satisfaction

Desired Candidate Profile:

• Graduate or post graduate degree/diploma (10+2+3) in a any stream
• Excellent command over English (Verbal & Written)
• Min 2 years as Quality Sr. Manager / or director role with domain expertise
• Min 6 - 8 years of overall experience in Quality function
• Minimum 8 - 10 Years of total Experience in handling BPO business
• Basic Computer skills required
• Working knowledge of Excel, Power point, Excel Understanding of Ops Reports and MIS
• Should have basis knowledge on statistical knowledge