Business Intelligence Lead

About MyOperator

MyOperator is a Business AI Operator platform that brings together WhatsApp, Calls, and AI-powered chat & voice bots to help businesses manage customer operations such as Sales, Support, Escalations, Feedback, and Refunds. With 12,000+ businesses using our platform, we operate at meaningful scale and power mission-critical communication workflows.

About the Role

We are looking for a Senior QA Engineer (SDET) to own and scale automation across our web, backend, mobile, and AI-driven workflows.

This is a hands-on automation engineering role, not a manual testing role. You will build and maintain Playwright-based automation, strengthen mobile and API testing, integrate automation into CI/CD, and work closely with engineering teams to catch issues before they reach production.

What You'll Do

• Design, build, and maintain Playwright-based end-to-end automation for web applications.
• Build and maintain mobile test automation for Android and/or iOS using Appium, Espresso, XCUITest, or equivalent tools.
• Develop automated tests for REST/GraphQL APIs and validate backend data using SQL.
• Integrate automated test suites into CI/CD pipelines and maintain reliable test execution.
• Identify and resolve flaky tests and continuously improve automation coverage and reliability.
• Use AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar tools for test authoring, debugging, and test-data generation.
• Work closely with frontend, backend, and AI engineering teams to identify testability gaps early.
• Contribute to testing AI/LLM-driven features, where expected outputs may not always be deterministic.

Must Have

• 6–8 years of experience in QA/SDET or test automation roles.
• Strong hands-on experience with Playwright — mandatory.
• Hands-on mobile automation experience — mandatory using Appium, Espresso, XCUITest, or equivalent.
• Strong experience in API/backend automation using REST or GraphQL.
• Good knowledge of SQL for database validation.
• Strong programming and automation skills.
• Experience integrating automation into CI/CD pipelines.
• Practical experience using AI coding assistants such as Claude, GitHub Copilot, Cursor, or similar.
• Ability to independently own automation initiatives.

Good to Have

• Experience testing AI/LLM, chatbot, conversational AI, or voice bot products.
• Experience with Langfuse or similar LLM observability tools.
• Experience with Datadog or similar APM tools.
• Experience with GitHub Actions, Jenkins, or similar CI/CD tools.
• Exposure to performance/load testing tools such as k6 or JMeter.

This Role Is Not For

• Candidates whose experience is primarily in manual testing.
• Candidates with limited hands-on coding or automation experience.
• Candidates without practical Playwright experience.
• Candidates without mobile automation experience.
• Candidates who have only executed test cases on an existing framework without meaningful automation ownership.

Why MyOperator?

Work on an AI-first customer operations platform used by 12,000+ businesses, and build automation across web, backend, mobile, and AI workflows while working closely with engineering teams.

If you enjoy writing automation code, solving complex testing problems, and taking end-to-end ownership, we'd love to hear from you.

Hiring : Salesforce Senior Developer

Location : Pan India

Experience : 7+ years

Required Skills & Experience

·       7+ years in Salesforce Development

·       Strong experience with Salesforce Experience Cloud

·       Highly skilled in Apex, Visualforce, Lightning Components, and Lightning Web Components

the creation of custom solutions tailored to client needs.

·    Strong understanding of Salesforce governor limits and performance optimization principles for efficient and scalable applications for a large active user base

·    Expertise in large-scale integration using SOAP, REST, Streaming (including Lightning Events), and Metadata APIs, facilitating the seamless connection of Salesforce with other systems.

·   Excellent technical documentation skills

·  Salesforce Certification (Must: Salesforce Platform Developer II)

·   Excellent communication skills

Responsibilities

·       Design, implement, and test new functionalities and features in Salesforce to meet business needs.

·       Build of both custom/standard components on the Salesforce platform, using the most appropriate platform capability

·       Make appropriate use of Flows, Apex, LWC and other technologies to ensure solutions are built to high standards.

·       Make appropriate use of enterprise design patterns when writing custom code.

·       Refine technical user stories as required, articulate clearly the technical solution required to meet a specific requirement.

·       Support the Tech Lead with ensuring best practises are adhered to, providing mentorship and code review feedback as required.

·       Work with Tech Leads to author Technical Design Documents, ensuring adherence to design patterns.

·       Suggest improvements to the development workflow for the development team.

Desired Skills

·       Comfortable and effective in leading developer, ensuring project success and team cohesion

·       Financial Services industry experience

·       Experience implementing Experience Cloud solutions at enterprise organisation

·       Experience in working in both agile and waterfall methodologies

• Execute marketing plans (campaigns, live events such as webinars, 

seminars, networking events etc.) to help generate leads for the sales 

team 

• Build, scale, and optimize digital marketing channels including but not 

limited to SEO, SEM, Facebook, LinkedIn and more. 

• Experience in managing KPIs pertaining to (i)User Acquisition Volume 

(month on month growth) (ii)Customer Acquisition Cost (CAC) (iii)Channel Growth and Mix (iv)Traffic Conversion Rates (iv)Number of experiments 

executed on (velocity, quality, results) 

• Translate the marketing strategy into funnel-focused marketing programs 

to acquire, engage and retain customers 

• Test, analyze, and scale experiments to improve key metrics across 

channels (e.g., landing pages, ad copy, creative, etc.). 

• Design and execute complex, end-to-end marketing campaigns that 

deliver results measured in MQLs and SQLS 

• Create content and materials the showcase the value 100ms creates for 

customers 

• Develop a strategy that combines both technical and content elements, to 

drive ongoing improvements in SEO and organic search results. 

• Develop collaborative partnerships across the organization to identify, 

launch and refine demand generation strategies. 

• Measure, track, and optimize engagement from the top of the funnel 

throughout the customer journey to ensure marketing is accelerating sales efforts to close business. 

You have: 

• A growth-oriented marketer with 2 to 4 years of experience managing and 

executing marketing campaigns including creatives, email marketing, 

tracking, reporting, stakeholders coordination and performance review 

• Well versed with the latest digital techniques and tools and latest digital 

marketing trends 

• Experience in executing marketing campaigns including creatives, email 

marketing, tracking, reporting and stakeholder coordination 

• Experience in working with B2B Saas organizations in a growth-oriented 

marketing role would be highly preferred 

You'll be a great fit if you have: 

• Experience developing digital multi-channel campaigns 
• Solid understanding of LinkedIn, Facebook, Google ad platforms

• Experience using Google Analytics, Google Optimize or similar 

  • Comfortable using Google Sheets or similar for reporting, analytics 
  • Understands the campaign data growth metrics

Requirements:

• Minimum of 5 years of experience as a UI/UX Designer with a strong portfolio showcasing innovative design projects.
• High proficiency in Figma is a must. The candidate should be able to create complex design systems, use auto-layout effectively, and leverage Figma's interactive components for prototyping.
• Strong knowledge and understanding of the design process from ideation to development; including wireframing, prototyping, user testing, and final implementation.
• Experience in conducting user interviews, surveys, and usability studies. The ability to empathize with users, understand their problems, and translate their needs into effective UI/UX solutions.
• Demonstrable skills in ideation, sketching, and creating low-fidelity wireframes for early-stage idea exploration.
• It is an added advantage to have familiarity with HTML, CSS, and JavaScript for close collaboration with our development team.
• A keen understanding of mobile-first and responsive design. You should be able to create designs that work well on any device and screen size.
• Excellent visual design skills, including but not limited to, composition, layout, color theory, and typography.
• Ability to conduct user research, usability testing, A/B testing, rapid prototyping, heuristic analysis and assess user feedback to deliver world-class design solutions.
• Demonstrated experience using data, user feedback, and market analysis to inform design decisions.
• A deep understanding of user-centered design principles and best practices.
• Exceptional communication skills for articulating design decisions to team members and stakeholders.
• Experience using additional design tools such as Photoshop, Illustrator, or Sketch.
• Knowledge of prototyping tools.
• Certification in UX design from a reputable institution.
• Experience in a fast-paced startup environment.

• Solid understanding of pedagogy, instructional analysis, and experience meeting milestones.
• Significant experience in managing and facilitating learning and development programs in areas of Organisational/ Managerial and Leadership development, Performance Development, Culture & Values, Organisational design, Knowledge Management
• Copywriting and Storytelling skills are highly preferred
• Experience with curriculum development applications such as Camtasia, Articulate 360, or Captivate.
• Quick Learner with a flair to pick up skills rapidly (Self Starter)
• Proactive, well organized and a thorough planner
• Growth mindset and ability to receive feedback on content with an open mind and willingness to work out of one's comfort zone
• Ability to manage multiple simultaneous projects on different timelines

• Master’s degree or MBA in a relevant field such as business, operations, human resources, adult education, organizational development, or instructional design.
• 3+ years experience in Learning and Development (e.g., supporting or leading learning programs, story-boarding, building training content, training facilitation, bridging gaps in knowledge effectively, evaluating programs, and measuring success).
• Preference for experienced candidates having worked on projects around program, or product management with a focus on education programs, course content, instructional design, or curriculum creation.

• Package of 15-18 Lacs depending on Experience.
• Be part of the digital nomad scheme where you are eligible for month-long fully sponsored domestic and international trips(3-4 times a year).
• Mentorship sessions by our expert base and founding team.
• Amazing networking opportunity with top mentors and leaders on our platform.
• Recommendation letter
• Learn the ins and out of the startup ecosystem by working in a global Singapore-based startup
• Have a real impact on your work :)

Summary:

The embedded systems engineer designs, develops, tests, and maintains embedded systems. The engineer will identify and fix issues and work collaboratively with engineers, product managers, and others on various teams. 

Responsibilities:

• Design and build embedded systems, including embedded system firmware
• Test and debug the systems
• Monitor and maintain the system after development
• Improve system efficiency and stability after development
• Collaborate with customers to create systems based on their needs

Requirements:

• Minimum of a bachelor's degree in computer science or engineering
• Professional experience in embedded systems
• Significant programming experience in C or C++
• Experience in trouble-shooting embedded systems and microcontroller peripherals
• Experience in working in real-time operating systems
• Experience in interfaces, IP protocols, and hardware subsystems
• Proficiency in working with common embedded systems communication protocols
• Strong interpersonal and writing skills
• Ability to work as part of a team
• Exceptional analytical and problem-solving skills
• Self-motivated and passionate about your work and embedded systems
• Always eager to learn and improve

MTX Group Inc. is seeking a motivated Lead DevOps Engineer to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Be responsible for software releases, configuration, monitoring and support of production system components and infrastructure.
• Troubleshoot technical or functional issues in a complex environment to provide timely resolution, with various applications and platforms that are global.
• Bring experience on Google Cloud Platform.
• Write scripts and automation tools in languages such as Bash/Python/Ruby/Golang.
• Configure and manage data sources like PostgreSQL, MySQL, Mongo, Elasticsearch, Redis, Cassandra, Hadoop, etc
• Build automation and tooling around Google Cloud Platform using technologies such as Anthos, Kubernetes, Terraform, Google Deployment Manager, Helm, Cloud Build etc.
• Bring a passion to stay on top of DevOps trends, experiment with and learn new CI/CD technologies.
• Work with users to understand and gather their needs in our catalogue. Then participate in the required developments
• Manage several streams of work concurrently
• Understand how various systems work
• Understand how IT operations are managed

What you will bring:

• 5 years of work experience as a DevOps Engineer.
• Must possess ample knowledge and experience in system automation, deployment, and implementation.
• Must possess experience in using Linux, Jenkins, and ample experience in configuring and automating the monitoring tools.
• Experience in the software development process and tools and languages like SaaS, Python, Java, MongoDB, Shell scripting, Python, MySQL, and Git. 
• Knowledge in handling distributed data systems. Examples: Elasticsearch, Cassandra, Hadoop, and others.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

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