Business Intelligence Lead

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Designation - Product Manager

Experience - 4 to 6 Years

Work Location - Whitefield, Bengaluru

We’re hiring Product Managers to own product lines within our LOS platform end-to-end. You’ll work directly with credit union clients to gather requirements, write user stories, run sprints with your engineering pod, manage vendor integrations, and ship features used by real customers. You’ll also lead full client implementations — from discovery to go-live.

Beyond execution, you’ll help shape the platform roadmap by identifying patterns across clients and driving what should be configurable vs. custom to scale the product. This is a high-ownership, hands-on role — focused on real problem-solving, close collaboration with users and engineers, and making practical trade-offs to deliver impact.

A typical week looks like

• 2-3 client calls with US credit union stakeholders — CXOs, managers, underwriters,
• Act as the bridge between US team & India Engineering team
• Writing PRFAQs, stories and acceptance criteria for upcoming work
• Sprint ceremonies with your engineering pod — planning, grooming, retro
• Coordinating with 2-3 vendor integration teams — API specs, test data, certification
• Ensuring alignment across organisation for delivery for your product line & client implementation

What you'll ship in the first 6 months

• Own a product line end-to-end
• Own a client implementation from requirements through go-live
• Ship features that go live in production for real credit union users
• Manage 3-5 vendor integrations through to QA sign-off
• Run your pod's sprint cycle independently
• Contribute at least one platform-level improvement that benefits all clients

What we're looking for

• Biased for action, grounded in first principles — you ship fast, but you think before you build.
• AI-native — you use AI tools daily to multiply your output, not as a novelty. You write specs faster, research deeper, and make better decisions because AI is part of how you work.
• Comfortable working directly with clients (US business hours overlap required — expect 2-3 late evening calls per week)
• Writes clearly — PRFAQs, story documents, acceptance criteria
• Can own an engineering pod's backlog — sprint planning, grooming, prioritization
• Understands lending workflows — origination, decisioning, underwriting, funding
• Can navigate vendor integrations — read API docs, coordinate with external teams, unblock engineers
• Uses data and judgment to make scope calls fast — you won't have perfect information
• Takes feedback well and gives it directly

Qualifications

Required:

• 3-5 years total experience with at least 2 years in product management
• Lending, banking, or fintech domain experience
• Experience working with engineering teams in an agile environment
• Actively uses AI tools in daily PM work — research, writing, analysis, decision-making
• Familiar with Claude Code to leverage AI & work at 10x productivity
• BTech/BE. MBA preferred.

Preferred / Bonus:

• Familiar with Claude Code to leverage AI & work at 10x productivity
• US lending industry experience
• US indirect auto lending (dealer-lender workflows, RouteOne, DealerTrack)
• US home equity / HELOC product experience
• Credit union operations experience
• Experience with loan origination systems (any vendor)
• Familiarity with core banking integrations (Jack Henry, Fiserv, Corelation)
• Familiarity with credit bureau data (TransUnion, Equifax, Experian)
• Experience with decision engines or business rules platforms

Cyger Technolabs Pvt. Ltd. is a leading IT solutions company committed to delivering tailored, innovative, and reliable technology services that empower businesses to thrive. We are seeking a highly motivated and results-oriented Business Development Executive to join our dynamic team. As a key contributor, you will play a pivotal role in identifying and capturing new business opportunities, fostering client relationships, and driving revenue growth

Roles & Responsibilities:

·       Handling of International IT Sales & Marketing.

·       Generate qualified leads through various channels like Networking,

Upwork, LinkedIn, or any other freelance marketplace and nurture

client contacts in companies to build relationship for IT services.

·       Network with prospects through virtual conferences, forums etc.

·       Prepare the content relevant to prospective customer.

·       Prepare and deliver the company pitch, work portfolio and

proposals to the potential clients.

·       Communicate with clients from beginning to end.

·       Monitor market trends and competitor activity to stay informed and

make strategic decisions.

Required Experience: 1- 3 Year

Preferred Location: Ahmedabad

Educational Qualification:

·      Bachelor's degree in business, marketing, or a related field.

·      Master degree in business, marketing ·

·      Fluency in IT

Skills Required:

·      Excellent English Communication Skills (Verbal & Written) and negotiation skills.

·      Should know about IT Sales & Marketing and Proven experience as a Business Development Executive.

·      Strong analytical and decision-making skills.

Job Type: Full-time

• 2.5+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

Roles and Responsibilities

• Develop and revamp creative, eye-catching websites as per the client's needs.
• Work with project managers to discuss the desired website functionality and provide solutions.
• Integrate custom templates/themes into WordPress.
• Work with various WordPress third-party plugins (Like WooCommerce, Buddypress, Elementor, and others) and customize when required.
• Develop custom plugins and custom functionalities on top of Wordpress and WooCommerce.

Skills:

• Experience & Knowledge of WordPress Architecture, WooCommerce, Page Builder’s (like Elementor, Divi, Visual Composer etc), and other best practice solutions
• Experience & Knowledge of PHP, MySQL, HTML, CSS, Javascript/jQuery.
• Experience & Knowledge of child theme creation and customization as per designed based on the requirements
• Experience & Knowledge of WordPress plugin and Back-End functionality development

Responsibilities:

. Create exclusive distributors, super stockiest and business associates for the company.

.Guide them and coordinate them to achieve the target towards the entire growth of the company.

.Finding and developing new marketing ideas and improving sales.

. Observe all the stock reports, product orders, re-order etc.

Requirements:

.Bachelor's degree and experience in business, marketing or related field.

.Strong communication skills.

. Basic knowledge of Word, excel, and PowerPoint.

.Minimum age is 30 and the maximum is 60.