Analytics, Data Analytics

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

We are looking for an HR Generalist to manage our company’s recruiting, learning and development and employee performance programs.

HR Generalist responsibilities include creating referral programs, updating HR policies and overseeing our hiring processes. To be successful in this role, you should have an extensive background in Human Resources departments.

Title:    HR Generalist 

Location:  Chennai 

Experience: 2 - 5 Years

What will you work on?

• Oversee daily operations of the HR department
• Plan and execute team building and employee engagement activities
• Plan and execute Annual company trip (Budget, Location, Travel, Stay, Food, Activities etc)
• Vendor Management - Working with our vendor partners for travel, laptops, mobiles, gifts and goodies, food, accommodation etc
• Design compensation and benefits packages
• Implement performance review procedures (e.g. quarterly/annual and 360° evaluations)
• Develop fair HR policies and ensure employees understand and comply with them
• Implement effective sourcing, screening and interviewing techniques
• Assess training needs and coordinate learning and development initiatives for all employees
• Plan and Monitor HR department’s budget
• Manage employees’ grievances
• Handling payroll processing on monthly basis
• Conduct exit interviews to identify reasons for employee’s termination

Do you fit in?

• Proven work experience as an HR Executive, HR Manager or similar role
• Familiarity with Zoho, Google Sheets or similar HRMS and ATS
• Experience with end to end recruiting
• Demonstrable leadership abilities
• Solid communication skills

What can you expect?

• Flexible work timings
• Better than market compensation
• Supercharged Learning Culture
• Rapid career growth
• Work with interesting and fun colleagues
• Learn from the best in the industry

PlanetSpark is Hiring !!

Title of the Job : Data Analyst ( FULL TIME)

Location : Gurgaon

Roles and Responsibilities/Mission Statement:

We are seeking an experienced Data Analyst to join our dynamic team. The ideal candidate will possess a strong analytical mindset, excellent problem-solving skills, and a passion for uncovering actionable insights from data. As a Data Analyst, you will be responsible for collecting, processing, and analyzing large datasets to help inform business decisions and strategies and will be the source of company wide intelligence

The responsibilities would include :

1) Creating a robust Sales MIS

2) Tracking key metrics of the company

3) Reporting key metrics on a daily basis

4) Sales incentive and teacher payout calculation

5) Tracking and analyzing large volume of consumer data related to customers and teachers

6) Developing intelligence from data from various sources

Ideal Candidate Profile -

- 1-4 years of experience in a data-intensive position at a consumer business or a Big 4 firm

- Excellent ability in advanced excel

- Knowledge of other data analytics tools and software such as SQL, Python, R, Excel, and data visualization tools will be good to have.

- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

- Exceptional analytical ability

- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.

Eligibility Criteria:

- Willing to work 5 Days a week from office and Saturday - work from home

- Willing to work in an early-stage startup .

- Must have 1-3 years of prior experience in a data focused role at a consumer internet or a Big 4

- Must have excellent analytical abilities

- Available to Relocate to Gurgaon

- Candidate Should his own laptop

- Gurgaon based candidate will be given more preference

Join us and leverage your analytical expertise to drive data-driven decisions and contribute to our success. Apply today!

Responsibilities:

-Manage and oversee the day-to-day operations of a WORKIE location or multiple locations.

- Ensure the smooth functioning of facilities, services, and amenities provided to members.

- Handle member inquiries and resolve operational issues promptly.

- Collaborate with the community team to create a positive and productive workspace environment.

- Oversee facility maintenance and coordinate with vendors.

- Assist in budget management and cost control.

- Implement operational policies and procedures.

- Maintain high levels of member satisfaction through exceptional service delivery.

- Support and contribute to community-building efforts within the WORKIE space.

Tariff Analyst

Experience: 2-6 Years 

Location: Pune

Type: Full-time

About Digit88

Digit88 empowers digital transformation for innovative and high growth B2B and B2C SaaS companies as their trusted offshore software product engineering partner!

We are a lean mid-stage software company, with a team of 75+ fantastic technologists, backed by executives with deep understanding of and extensive experience in consumer and enterprise product development across large corporations and startups. We build highly efficient and effective engineering teams that solve real and complex problems for our partners.

With more than 50+ years of collective experience in areas ranging from B2B and B2C SaaS, web and mobile apps, e-commerce platforms and solutions, custom enterprise SaaS platforms and domains spread across Conversational AI, Chatbots, IoT, Health-tech, ESG/Energy Analytics, Data Engineering, the founding team thrives in a fast paced and challenging environment that allows us to showcase our best.

The Vision: To be the most trusted technology partner to innovative software product companies world-wide

The Opportunity

Digit88 is expanding the extended software product engineering team for its partner, a US-based Energy Analytics SaaS platform company. Our partner is building a suite of cloud-based business operation support platforms in the Utilities Rate Lifecycle space in the Energy sector/domain. This is a bleeding edge AI and Big Data platform that helps large energy utility companies in the US plan, manage, review and optimize their new product and rate design, billing, rate analysis, forecasting, and CRM. The candidate would be joining an existing team of product engineers in the US, China and Pune/India and help us establish an extended product engineering team at Digit88.

Job Profile

Digit88 is looking for a hands-on Data Analyst with expertise in advanced Excel and experience in SQL. They must be detail-focused, and have excellent problem solving skills, and quickly learn new tools & knowledge.

The role requires a knowledge of database concepts and provides an opportunity to drive positive energy consumption habits and catalyze a clean energy future. You must enjoy learning and building rapidly evolving products/platforms.

To be successful in this role, you should possess

• Overall Industry experience 2-4 years
• Bachelor’s Degree in analytical subject area. E.g., Engineering, Statistics.... etc.
• Proficient in advanced Excel functions and macros, involving complex calculations and pivots
• Exceptional Analytical, problem solving & Logical skills.
• Understanding of relational database concepts and familiar with SQL
• Demonstrable aptitude for Innovation & Problem solving.
• Good communication skills & ability to work across Cross-functional teams.
• Understands complex utility tariffs, rates and programs and converts these into a model.
• Participates in sprint planning & other ceremonies, passionately works towards fulfilling the committed sprint goals.
• Knowledge of and ability to automate routine tasks using Python is a PLUS

Preferred Qualifications:

• Experience in Energy Industry & familiar with basic concepts of Utility (electrical/gas...) tariffs
• Experience & Knowledge with tools like; Microsoft Excel macros, 
• Familiarity with writing programs using Python or Shell scripts.
• Passionate about working with data and data analyses.
• 1+ year experience in Agile methodology.

Roles and responsibilities

• Understands complex utility tariffs, rates and programs and converts these into a model.
• Responsible for analysis of the energy utilization data for cost and usage patterns and derive meaningful patterns
• Responsible for Maintaining the tariff models with timely updates for price, logic or other enhancements as per client requirement.
• Assist delivery team in validating the input data received from client for modelling work.
• Responsible for Communicating & Co-ordinating with Delivery team
• Work with Cross functional teams to resolve issues in the Modelling tool.
• Build and deliver compelling demonstrations/visualizations of products
• Be a lifelong learner and develop your skills continuously
• Contribute to the success of a rapidly growing and evolving organization

Additional Project/Soft Skills:

• Should be able to work independently with India & US based team members.
• Strong verbal and written communication with ability to articulate problems and solutions over phone and emails.
• Strong sense of urgency, with a passion for accuracy and timeliness.
• Ability to work calmly in high pressure situations and manage multiple projects/tasks.
• Ability to work independently and possess superior skills in issue resolution.

Benefits/Culture @ Digit88:

• Comprehensive Insurance (Life, Health, Accident)
• Flexible Work Model
• Accelerated learning & non-linear growth
• Flat organization structure driven by ownership and accountability.
• Global Peers - Working with some of the best engineers/professionals globally from the likes of Apple, Amazon, IBM Research, Adobe and other innovative product companies
• Ability to make a global impact with your work, leading innovations in Conversational AI, Tele-Medicine, Healthcare and more.

You will work with a founding team of serial entrepreneurs with multiple successful exits to their credit. The learning will be immense just as will the challenges.

This is the right time to join us and partner in our growth!

Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Chat Support to support our team in India.
With your professional expertise you will be able to set accents and give the brand an authentic voice

Your mission

• Replying customer support tickets from our regional cities
• Handling inbound and outbound calls
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Assist customer with issues face to face and able to work in shift if required
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Participate in ad hoc projects as and when required

Your profile

• 1-2 years of customer service & support experience
• Must have an Apple iPad to use our tools and software.(If you don’t have one contact us we will help.)
• Have a Team Player mentality as well as being able to work independently
• Have a very good command of spoken and written English and Hindi
• Proficient working with computers and software programs

Why us?

We offer you:

• An attractive fixed salary and an annual bonus
• 28 days annual leave
• An intensive training
• Personal development through individual training, workshops and webinars

We are Gadget World. An international start-up founded in 2019.
We have developed the Platform, a unique and innovative Gadget Rental Service.
Our mission is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.