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Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
Job Description for the above position:
➢ 2 to 4 years of experience in high-speed and Mixed-signal product design and development.
➢ Hands-on experience in circuit design and circuit simulation, an excellent skill set is a must in circuit analysis.
➢ Knowledge of Product Development life cycle.
➢ Experience in High-level design, low-level design and test plan document preparation.
➢ Experience in Industrial/MIL grade environmental system design, in which processor-controlled and FPGA-controlled devices are involved.
➢ Excellent component selection and decision-making skills.
➢ Excellent knowledge of basic electronics components and its usage.
➢ Working experience with high-speed digital interfaces such as PCI Express, DDR3/4 SDRAM, 100Mbps/1000Mbps/10Gb/40Gb/100Gb and above Ethernet and USB2.0/3.0.
This is a must requirement.
➢ Familiarity and good knowledge of test equipment like Oscilloscope, Logic analyzer etc...
➢ Experience in a range of technologies including digital, analog and power electronics
➢ Familiarity with OrCAD for schematic capture, Allegro/Altium Designer for PCB artwork design and Gerber viewers.
➢ The ability to work with software engineers to design and debug systems
➢ Experience in Thermal analysis, Load analysis and Timing analysis.
➢ Knowledge of Signal integrity and power integrity.
➢ Experience in system-level design, logical design etc.
➢ Strong knowledge of EMI/EMC testing procedures and Certification standards.
➢ Guide and support all aspects of PCB layout, fabrication and assembly processes.
➢ Experience with PCB layout design tools like Allegro and Altium Designer.
➢ Strong knowledge of analog and digital video interfaces, especially HDMI, Display Port, and SMPTE video standards a plus.
➢ Strong knowledge and working experience of MS Office applications, Word, Excel, and Visio.
Qualification:
➢ BE/B. Tec or ME/M. Tech in Electronics/Electronics and communication Person Specification/Competencies
➢ Having a positive attitude.
➢ Being Coachable
➢ Self-motivated
➢ Being passionate to work in a challenging environment
What is the role?
You will be responsible for developing features on the application and integrations end to end. You will be working closely with the Technical Team to come up with high-quality, resilient, and highly performant applications.
Key Responsibilities
- Design and develop SaaS-based applications based on microservices architecture.
- Work on the core backend and ensure it meets the performance benchmarks.
- API and Integrations
- Designing and developing APIs for the front end to consume.
- Constantly improve the architecture of the application by clearing the technical backlog.
- Meeting both technical and consumer needs.
- Staying abreast of developments in web applications and programming languages.
- Work on the front end with ReactJS is a plus point.
What are we looking for?
An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.
- Education - BE/MCA or equivalent
- 5+ years of experience
- Agnostic/Polyglot with multiple tech stacks
- OAuth, API Integrations.
- Agnostic/Polyglot with multiple tech stacks.
- Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, CouchDB, DynamoDB, Clickhouse, Kafka
- Backend exposure – good knowledge of building and integrating APIs
- Efficient in building microservices in combining server & front-end.
- Knowledge of cloud architecture.
- Excellent knowledge and understanding skills on oAuth.
- Should have sound working experience with relational and columnar DB.
- Should be innovative and communicative in approach.
- Will be responsible for functional/technical track of a project.
Whom will you work with?
You will work with a top-notch tech team, working closely with the architect and engineering head.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at this company
We are
We at this company strive to make selling fun with our SaaS incentive gamification product. Company is the #1 gamification software that automates and digitizes Sales Contests and Commission Programs. With game-like elements, rewards, recognitions, and complete access to relevant information, Company turbocharges an entire salesforce. Company also empowers Sales Managers with easy-to-publish game templates, leaderboards, and analytics to help accelerate performances and sustain growth.
We are a fun and high-energy team, with people from diverse backgrounds - united under the passion of getting things done. Rest assured that you shall get complete autonomy in your tasks and ample opportunities to develop your strengths.
Way forward
If you find this role exciting and want to join us in Bangalore, India, then apply by clicking below. Provide your details and upload your resume. All received resumes will be screened, shortlisted candidates will be requested to join for a discussion and on mutual alignment and agreement, we will proceed with hiring.
Sales of Instrumentation and Control - Field Instrumentation Devices. Special Focus on Water and Gas Analyzers
Project / System Sales in Industries and Govt. Organizations.
Established in the year 1994, PRASA Infocom & Power Solutions has gained vast experience in the ever-changing environment of data centers and mission critical infrastructure. Partnering with the leading brands for indoor and outdoor equipment installed for data centers, Prasa has portrayed itself as the leading solution provider for mission critical infrastructure.
Responsibilities:
- Searching new tenders, screening tender documents and analyzing the eligibility to participate for the tender.
- Understanding tender documents, preparing synopsis and sharing it with management.
- Uploading the tender documents online & final submission of tender or bid.
- Responsible for drafting proposals for various projects in coordination with other departments.
- Preparation of pre-bid queries and regular follow up with the concerned departments.
- Making quotations, checklist for all type of tenders
- Preparing bid documents and getting it validated by the management.
- Submitting tender documents online (and physically if required).
- Maintaining records in the system
Requirements:
- Completed BE/BTech in Electrical
- 3-5 years experience
- Must be in Pune and comfortable to work from office in Kothrud
- Knowledge about datacenter industry (preferred)
- Experience with SAP system (preferred)
- 2+ years of Hands-on experience in Python, Django, Flask, Bottle, Design Patterns, Web Services (SOAP/HTTP, REST APIs)
- 2+ years of hands-on experience with Postgress, MongoDB.
- Experience with cache-store / message broker like Redis / RabbitMQ / Kafka
- Experience with AWS
- Experience in front-end development using react.js is a plus.
- Proficient understanding of code versioning tools, such as Git / Mercurial /bitBucket.
- DevOps knowledge to deploy code in production and hands-on experience with docker / Kubernetes.
- Self-motivated and a good team player.
- Good communication and interpersonal skills.
- Bachelor’s Degree in Engineering from a reputed Institute
- Onboarding clients and ensure they understand how best to use the company platform.
- Understanding client hiring requirements and suggesting suitable candidates from the talent pool
- Sourcing candidates through a combination of channels such as company’s internal candidate database, headhunting, referrals, social media etc.
- Navigating the complete recruitment cycle for clients and maximizing hires.
- Managing the candidate status and communication in our applicant tracking system
- Developing sustainable relationships by being a main point of contact between key clients and internal teams
- Negotiating offers between candidates and clients to minimize dropouts
- Managing a team of Associate Account Managers to achieve team and company-wide targets
- Working with the Co-Founders directly to define an optimal hiring process for each client
What you need to have:
- Bachelor's degree in any field
- Great English communication both written and spoken
- Experience with various sourcing strategies like headhunting, job posts, social media, referrals etc
- Ability to pitch company to potential candidates in an engaging and persuasive manner
- The skill to shortlist candidates as per the desired requirements of the client
- Conscientious. Always on top of your pipeline without a need for reminders or follow-ups
- A desire to work in a rapidly scaling startup
2. Interviewing them through calls.
3. Forward the selected ones to the manager.
4. Should have access to a good database of candidates and good communication skills.
5. Prepare recruitment materials and post jobs to appropriate job board.
6. Source and recruit candidates by using databases, social media etc.
7. Partnering with hiring managers to determine staffing needs.
8. Performing in-person and phone interviews with candidates
9. Administering appropriate company assessments
10. Performing reference and background checks
11. Following up on the interview process status
12. Maintaining relationships with both internal and external clients to ensure staffing goals are achieved
13. Communicating employer information and benefits during screening process