Customer Service Trainee

Job Title: L1, L2 Javascript Support Roles

Location: Bangalore. Mode: Work from Office.

Experience: Min 1+ years.

Company Description

TopGrep Tech, an ISO 27001:2022 and DPIIT-certified IT pure tech product & services company. We work with global enterprises & startups, covering SaaS, MVPs, AI, RAG, MCP, reliability engineering, DevOps, and cloud innovation.

Role Description

We are looking for engineers to join our Customer Engineering team, focused on a low-code platform. This role is tailored for engineers who love debugging, diving deep into JavaScript code, query optimization, customer-facing problem-solving and automating the regular tasks.

Key Responsibilities  

Debugging & Development  

• Investigate and resolve customer-reported issues in a JavaScript + JSON low-code environment. Identifying, fixing bugs, and implementing enhancements to improve product performance, reliability, and usability.
• Understand and trace workflow execution paths, analyze payloads, and isolate breaking logic.
• Be flexible to support customers worldwide.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.
• Implementing limited design changes or enhancements to improve performance, address obsolescence, or meet new requirements.
• Creating and maintaining documentation related to program development, logic, coding, testing, and changes.  Identifying opportunities to improve existing processes and procedures related to product sustenance.

Cross-Team Collaboration  

• Partner with customer success, and solution/engineering teams to triage and close issues faster.
• Provide feedback from field operations to improve product robustness.
• Participate in postmortems and continuous improvement cycles.

Ability to drive outcomes and meet delivery milestones while coordinating across multiple teams and managing interdependencies.

Required Skills:  

• 3+  years in Solution Development or Engineering roles.
• Strong grasp of JavaScript, JSON handling, and API interactions.
• Knowledge of SQL and ability to debug query bottlenecks.
• Familiarity with observability stacks (Grafana, Loki, Tempo)
• Knowledge of AWS is required (although not a deal breaker)
• 
  

Desirable Skills:  

Exposure to the Field Service Management domain, or working in products that have workflows, debugging algorithms related to scheduling or work done on backend systems is an added advantage.

Why Join Us  

• Unique opportunity to form a front-facing layer that not only is the front-line to customer deployments, but also has the ability to work closely with Solution Architects and others to influence Product blueprints.
• Work across the full tech stack — from debugging backend services(Java, spring boot) to exploring front-end interfaces built with React and extending into mobile UI development.
• Build internal tools, fix production issues, and contribute to engineering stability, all while learning from experienced platform, product and solution engineers.
• Be part of a high-impact team that bridges engineering and customer experience, where your work helps improve both product quality and customer trust.

Profile: 𝐍𝐨𝐝𝐞.𝐣𝐬 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫

Location: 𝐀𝐧𝐝𝐡𝐞𝐫𝐢 𝐄𝐚𝐬𝐭, 𝐌𝐮𝐦𝐛𝐚𝐢, 𝐌𝐚𝐡𝐚𝐫𝐚𝐬𝐡𝐭𝐫𝐚

Experience: 2+ 𝐘𝐞𝐚𝐫𝐬 𝐄𝐱𝐩

Work Mode: 𝐇𝐲𝐛𝐫𝐢𝐝

𝐓𝐞𝐜𝐡 𝐒𝐭𝐚𝐜𝐤:

✅ Node.js & Express.js

✅ MongoDB & Mongoose

✅ RESTful APIs & GraphQL

✅ JavaScript (ES6+) & TypeScript

✅ JWT Authentication

✅ Docker & Containerization

✅ Git Version Control

✅ Postman/Thunder Client

Key Responsibilities: 

• Rewrite existing APIs in NodeJS. 
• Remodel the APIs into Micro services-based architecture. 
• Implement a caching layer wherever possible. 
• Optimize the API for high performance and scalability. 
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds. 
• Excellent hands-on experience using MySQL or any other SQL Database. 
• Good knowledge of MongoDB or any other NoSQL Database. 
• Good knowledge of Redis, its data types, and their use cases. 
• Experience with graph-based databases like GraphQL and Neo4j. 
• Experience developing and deploying REST APIs. 
• Good knowledge of Unit Testing and available Test Frameworks. 
• Good understanding of advanced JS libraries and frameworks. 
• Experience with Web sockets, Service Workers, and Web Push Notifications. 
• Familiar with NodeJS profiling tools. 
• Proficient understanding of code versioning tools such as Git. 
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms. 
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences. 
• Experience building a large scale social or location-based app.

Proven SEO experience

Proven SEM experience managing PPC campaigns across Google, Yahoo and Bing.

Solid understanding of performance marketing, conversion, and online customer acquisition

In-depth experience with website analytics tools (e.g, Google Analytics, NetInsight, Omniture, WebTrends)

Experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

Experience with A/B and multivariate experiments

Working knowledge of HTML, CSS, and JavaScript development and constraints

Knowledge of ranking factors and search engine algorithms

Up-to-date with the latest trends and best practices in SEO and SEM

Job description:

• Selecting features, building and optimizing classifiers using machine learning techniques
• Mining data as and when required
• Enhancing data collection procedures to include information that is relevant for building analytic systems
• Processing, cleansing, and verifying the integrity of data used for analysis
• Doing ad-hoc analysis and presenting results in a clear manner
• Creating automated anomaly detection systems and constant tracking of its performance
• Efficient stakeholder management

Skills and Qualifications

• Excellent understanding of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, etc.
• Good applied statistics skills, such as distributions, statistical testing, regression, etc.
• Experience with common data science toolkits. 
• Great communication skills
• Experience with data visualisation tools
• Proficiency in using query languages such as SQL
• Good scripting and programming skills 
• Data-oriented personality
• B.Tech, M.Tech, B.S., M.S., MBA 

Requirement / Desired Skills

Data Scientist --  Data mining skills , SQL, Advanced ML Techniques, NLP (natural Language Processing)

Job Responsibilities:

• Create standard RESTful APIs
• Define API models
• Define Database models
• Communicate with other teams about breaking changes
• Maintain code quality
• Optimizing services for maximum performance

Requirements:  5+ years of work experience

• Advanced understanding of SQL ( NoSQL is a plus)
• Proficient understanding of Node.js
• Willingness to learn new ways of doing things
• Experience exposing functionality through RESTful APIs and GraphQL
• Perform performance tuning and query optimization using native SQL Server tools
• Ensure performance, security, and availability of databases
• Should be familiar with the AWS ecosystem and services
• Experience in deployment of scalable, low-latency, and highly available distributed systems
• Experience with Scrum/Agile development

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others

1. Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
2. Plan and test databases to ensure Tele Sales team has good database at all the times.
3. Setting and Meeting sales performance targets.
4. Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
5. Monitor and train the team.
6. Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.