Customer Service Trainee

Your Impact:

•                 Interact clearly with clients and the on-shore and off-shore project teams

•                 Regular involvement in thought leadership Best Practices development

•                 Facilitate end to end project design & development while working closely with global client

Your Skills & Experience:

•                 4 to 14 years of development experience in SFDC

•                 Excellent hands-on experience in Salesforce application development including VF, Apex Triggers, Asynchronous Apex

•                 Deep knowledge of Lightning framework

•                 Expertise in Business Requirement gathering, Analysis & conceptualizing high-level architectural framework & design

•                 Experience working with Sales or Service cloud, Community Cloud, Marketing Cloud

•                 Conceptualize end to end integration projects & knowledge of authentication mechanism

•                 Experience in REST & SOAP APIs, knowledge of Governor limits involved during Integration

•                 Working knowledge on continuous integration, working with repositories (e.g. Git)

•                 Should have experience to design the data flow and work with any ETL or dataloader

•                 Excellent experience in designing and architecting large scale applications

•                 Thorough understanding of Solution architecting & Estimation process

•                 Excellent consulting skills, oral and written communication, presentation, and analytical skills 

Set Yourself Apart With:

•                 Salesforce Certifications

•                 Knowledge of Heroku, Angular.js and Salesforce Einstein, Salesforce CPQ, CloudCraze B2B

•                 Incident and problem management skills

•                 Ability to provide necessary coaching to bring juniors up to speed on the technology

•                 Exceptional written skill for solution documentation creation for both technical and non-technical material

•                 Background in force.com platform and deployment experience in an outsourced service environment

•                 Articulation skills & Good team player

•                 Self-starter and self-learner with keen interest to grow

•                 Process orientation and the ability to define and setup processes

•                 Mentoring team members

Benefits of Working:

•                 Gender Neutral Policy

•                 18 paid holidays throughout the year for NCR/BLR (22 For Mumbai)

•                 Generous parental leave and new parent transition program

•                 Flexible work arrangements

•                 Employee Assistance Programs to help you in wellness and well being  

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Roles & Responsibilities:

• Create wireframes, user flows, prototypes, and high-fidelity UI designs
• Design intuitive user experiences for web and mobile platforms
• Collaborate with product managers, developers, and stakeholders
• Conduct user research and usability testing to improve designs
• Develop and maintain design systems, UI components, and style guides
• Ensure design consistency across all products and platforms
• Incorporate feedback and iterate designs efficiently

Required Skills & Qualifications:

• Proven experience as a UI/UX Designer or similar role
• Strong proficiency in Figma
• Solid understanding of UX principles and design thinking
• Experience in responsive and mobile-first design
• Knowledge of wireframing, prototyping, and usability testing
• Ability to present design ideas clearly to stakeholders

Job Description: Data Engineer

Location: Ahmedabad

Experience: 5 to 6 years

Employment Type: Full-Time

We are looking for a highly motivated and experienced Data Engineer to join our  team. As a Data Engineer, you will play a critical role in designing, building, and optimizing data pipelines that ensure the availability, reliability, and performance of our data infrastructure. You will collaborate closely with data scientists, analysts, and cross-functional teams to provide timely and efficient data solutions.

Responsibilities

● Design and optimize data pipelines for various data sources

● Design and implement efficient data storage and retrieval mechanisms

● Develop data modelling solutions and data validation mechanisms

● Troubleshoot data-related issues and recommend process improvements

● Collaborate with data scientists and stakeholders to provide data-driven insights and solutions

● Coach and mentor junior data engineers in the team

Skills Required: 

● Minimum 4 years of experience in data engineering or related field

● Proficient in designing and optimizing data pipelines and data modeling

● Strong programming expertise in Python

● Hands-on experience with big data technologies such as Hadoop, Spark, and Hive

● Extensive experience with cloud data services such as AWS, Azure, and GCP

● Advanced knowledge of database technologies like SQL, NoSQL, and data warehousing

● Knowledge of distributed computing and storage systems

● Familiarity with DevOps practices and power automate and Microsoft Fabric will be an added advantage

● Strong analytical and problem-solving skills with outstanding communication and collaboration abilities

Qualifications

• Bachelor's degree in Computer Science, Data Science, or a Computer related field

You will be responsible for architecting and developing features on the application end to end. You will be working closely with the Product Managers and the Technical architect to come up with high-quality, resilient, and highly performant applications.‍

• Design and develop SaaS-based applications based on microservices architecture.
• Work on the core backend and ensure it meets the performance benchmarks.
• Work on the front end with ReactJS.
• Design and develop APIs for the frontend to consume.
• Constantly improve the application architecture by clearing the technical backlog.
• Meet both technical and consumer needs.
• Stay abreast of developments in web applications and programming languages.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent.
• Overall 4+ years of experience.
• Agnostic/Polyglot with multiple tech stacks.
• Worked on open source technologies – NodeJS, ReactJS, MySQL, NoSQL, MongoDB, DynamoDB.
• Good experience with Front-end technologies like JavaScript frameworks, ReactJS, AngularJS.
• Backend exposure – good knowledge of building API.
• Worked on serverless technologies.
• Efficient in building microservices to combine server and frontend.
• Knowledge of cloud architecture.
• Should have working experience with relational and columnar DB.
• Should be innovative and communicative in your approach.
• Were responsible for the functional/technical track of a project.

You will closely work with the Engineering team and support the Product Team of Empuls.

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits.

We are

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners and consumers for better business results.

Experience : 10+ years

We are looking for a Product Lead who will work in collaboration with the Global team and take responsibility for growing the product. Our product team will be the guiding force for all our products, working towards the birth and growth of each element of BLITZPOKER on a daily basis.

You will be responsible to plan, manage & implement schedules to ensure deadlines are met and maintaining a high-quality standard of product, live-ops & delivery. You will be working closely with our design, business, engineering, and operations team, to comprehend user-faced hurdles, brainstorm and curate beautiful solutions and also ensure that BLITZ Brand grows manifolds. This role would provide you with an opportunity to join a small team with big ambitions and grow products from scratch to the hockey stick trajectory.

Responsibilities

• Manage products with supervision and run live operations for the games/other products.
• Plan daily operations.
• Responsible for the growth of a critical business line for the company.
• Identify key features based on customer and market feedback.
• Responsible to look into product analytics and finding insights for the growth of the business.
• Coordinates activities that affect operational decisions and business requirements.
• Communicates with all relevant departments to ensure delivery times are met.
• Manage the product life cycle of the assigned product module and ensure all product enhancements are thought through and implemented.
• Work with Marketing leads from Acquisition, Brand, Consumer Research, Corporate Development, and others to develop and execute integrated marketing plans through all phases of product development.
• Responsible for finding hacks to grow in product and also in new game ventures.
• Responsible for making data-driven decisions for all the experiments across the products

Requirements

• 7-9 years of experience is preferred but if you don’t and can substitute experience with passion then let’s talk.
• Good communication skills.
• Attention to detail.
• Data-driven - solid understanding of data/analytics tools, and the ability to deep dive into data to make decisions.
• Advance knowledge of MS Office & MS-Excel.
• Love for games and creating a fun, compelling, and addictive user experience.
• Must have the passion to self-motivate, the guide to selling your ideas to other stakeholders, and the drive to execute those ideas cross-functionally.

About Company:

About Job:
As a MEAN stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility.

We want a team member who strives to develop a first-class codebase using Angular best practices.

• Write effective, scalable code
• Develop front-end and back-end components to improve responsiveness and overall performance
• Integrate user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical solutions

• BSc/BE/BTech/ME/MTech/MCA/MCS in Computer Science, Engineering or a related field
• Must have work experience on MongoDB, Expressjs, AngularJs, NodeJS.
• Must have work experience as a React or Angular (Front-end) and Node JS (Back-end) developer. Good to have a working knowledge of NestJS,
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Good understanding of AJAX and JavaScript DOM manipulation Techniques
• Experience with RESTful services
• Hands-on and implements complex Angular modules
• Able to implement automated testing platforms and unit tests
• Understanding of fundamental design principles behind a scalable application
• Proficient understanding of code versioning tools (Git)
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills