Customer Service Trainee

The Senior Finance Analyst / Accounts Supervisor delivers transactional excellence with growing independence, supporting core processes amid routine compliance demands. This foundational role builds operational tempo while developing advanced skills.

Business Leadership

•    Handle routine tasks with increasing autonomy, prioritizing effectively and resolving basic issues.

•    Support team coordination and escalate complex matters per established protocols.

•    Track basic financial KPIs and prepare standard performance reports.

Compliance Leadership

•    Apply data privacy protocols, track basic statutory compliance deadlines, and adhere to routine contractual requirements.

•    Document transactions and maintain compliance checklists accurately.

•    Support vendor invoice compliance verification processes.

Technical Leadership

•    Process high-volume invoices, vendor payments, bank reconciliations, and intercompany transactions using accounting software (Tally/QuickBooks).

•    Maintain general ledger postings, fixed asset registers, and expense allocations with 100% accuracy.

•    Prepare daily/weekly cash position reports, payment forecasts, and collections aging analysis.

•    Support month-end close activities including accruals, prepaid amortization, and variance explanations.

•    Generate standard financial reports (trial balances, AP/AR aging, expense trackers) and assist in budget data compilation.

•    Perform data validation, duplicate payment checks, and basic financial analytics using Excel pivot tables and VLOOKUPs.

•    Assist with GST/TDS computations, input tax credit tracking, and statutory return preparations under guidance.

•    Independently support budgets and monthly rolling forecasts tied to program/project pipelines and historical trends.

•    Perform basic variance analysis explaining key drivers.

•    Build bottom-up project budgets incorporating vendor inputs and contingency buffers.

•    Create scenario analyses for routine volume changes using Excel models.•   

Qualifications -

Bachelor's or Master's degree in Commerce, Accounting, or related disciplines.

•    Minimum 3-5 years of hands-on experience in accounts processing, AP/AR operations, or financial analysis roles.

•    Foundational knowledge of data privacy basics, statutory compliance deadlines (GST/TDS), and routine contractual documentation.

•    Practical experience with accounting software (Tally/QuickBooks), invoice processing systems, Excel functions, and basic reporting tools.

•    Demonstrated accuracy in transaction handling, reconciliations, and deadline management in high-volume environments.

•    Solid organizational skills, attention to detail, and ability to collaborate within finance teams.

•    Consistent performance supporting period-end activities, collections processes, and compliance documentation.

🔹 Customer Communication

• Make outbound calls to potential or existing customers
• Handle inbound calls and respond to customer inquiries
• Explain products/services clearly and professionally

🔹 Sales & Lead Generation

• Generate leads and identify new sales opportunities
• Convert prospects into customers
• Follow up on previous conversations and interested leads

🔹 Customer Support

• Resolve customer queries and complaints
• Provide accurate information about products, pricing, and offers
• Maintain a positive and helpful attitude

🔹 Data Management

• Maintain call records and update customer details in CRM
• Track call outcomes and report daily performance
• Ensure data accuracy and proper documentation

🔹 Target & Performance

• Achieve daily/weekly/monthly call targets
• Meet sales or conversion goals
• Improve call quality and communication skills

🔹 Coordination

• Work with sales/marketing team for campaigns
• Share customer feedback with management
• Assist in improving scripts and processes

The ideal candidate will oversee the online marketing strategy for the organization by planning and executing digital marketing campaigns. This Candidate will launch advertisements and create content to increase brand awareness. This candidate will have previous marketing experience and able to monitor the company's social media presence.

Responsibilities-

• As a key stakeholder, actively contribute to the devising of the overall company’s digital strategy and steer best practices
• Should have indepth experience into Social and google paid ads
• Explore the utilization of market-leading, multi-channel paid/ un-paid communication developments and technologies to keep all our audiences engaged, and connected
• Devise strategies to drive brand campaigns & online traffic/followers to the website and social media pages.
• Able to Manage and develop core digital marketing team – SEO, Content writer, social media executive, etc
• Great experience in using Marketing automation tools for tracking productivity of marketing activities & the team KPIs
• Having an in-depth idea of how to drive Marketing operations with automation like lead management, CRM, mail automation, what's app automation etc

Qualifications-

• Bachelor's/ Master's degree in marketing or related field
• Excellent understanding of digital marketing concepts
• Experience with business to customer social media and content generation
• strong creative and analytical skills

Interested Candidates can apply for the same

• Strong grasp of computer science fundamentals and excellent problem solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking