Academic Counselor

Job Role: Customer Support Executive

Location: Gurugram, Haryana

Salary: Up to ₹20,000 per month (based on interview performance)

About the Role

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Support Executivess. The role involves assisting customers, resolving queries, and ensuring a smooth and positive customer experience through multiple communication channels.

Key Responsibilities

• Handle customer queries through calls, chat, and email in a professional manner
• Provide accurate information, guidance, and solutions to customers
• Maintain high levels of customer satisfaction and service quality
• Understand customer concerns and ensure timely resolution
• Maintain proper records and follow company processes

Eligibility Criteria

• 12th Pass or Graduate from any stream
• Good communication and interpersonal skills
• Confident personality with a customer-focused approach
• Basic computer knowledge and ability to handle multiple tasks

About the Internship

Monsoonfish is opening its doors to talented, curious, and ambitious final-year design students who are ready for a reality check of the world. Real design, real clients, and real impact. If you’re looking for a killer graduation project experience, this is it. 

What You Will Experience

At Monsoonfish, you won’t just see design happen; you will be part of it. Interns work closely with our design team and gain first-hand exposure to real client projects across diverse industries. This is the place where your ideas matter, your design voice develops, and you grow. 

What You Will Learn

During your internship, you will have the opportunity to:

• Work directly on live projects with real clients and real constraints

• Participate in user research and usability studies

• Learn how to translate insights into thoughtful UX flows

• Develop design systems and visual languages

• Build high-fidelity UI screens across web and mobile

• Collaborate with cross-functional teams including UX strategists, developers, and project managers

• Understand end-to-end product thinking from concept to delivery

• Present your work, defend your decisions, and refine your storytelling

• Experience the pace, excitement, and responsibility of a professional design studio.

Who Should Apply

Are you the kind of design student who enjoys finding patterns in chaos?

Who can’t resist asking “why would a user do that?”

Who loves solving problems that don’t have just one right answer?

If you nodded, we’d love to chat with you. This internship is for final-year design students who are:

• Passionate about UI/UX and want to learn how real products take shape
• Curious and observant — not just about design, but about people
• Comfortable with tools like Figma, Adobe XD, or anything that helps ideas come alive
• Eager to make their graduation project meaningful — something you’ll actually want to show off
• Excited to collaborate, debate, learn, and design in an environment where creativity truly flows

What We’re Looking For

We’re not searching for perfection. We’re searching for perspective. You might fit right in if you:

• Enjoy thinking through problems before jumping to solutions
• Can explain your design decisions (and question your own)
• Appreciate feedback and know how to build with it, not defend against it
• Care about craft and consistency, but also about purpose and people
• Bring your own spark, be it quiet insight, curiosity, or courage to challenge a norm

We value clarity, curiosity, and character just as much as your design skills.

Why Monsoonfish

You’ll work on real projects that impact real users—not just academic assignments. You’ll collaborate with designers who think critically, experiment confidently, and push creative boundaries. You’ll learn through hands-on work, thoughtful discussions, and guidance from people who genuinely care about your growth. You’ll join an energetic, collaborative culture where your graduation project carries purpose and relevance. And while the work will challenge you, it will also be engaging—because the environment and the experience matter.

How to Apply

Share your portfolio and resume with us, along with a brief note on why you’d like to do your graduation project with Monsoonfish. Show us your perspective, your process, and your passion.

Customer Experience Executive

Location: Santacruz, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Note - Candidates must be flexible for 6 days and rotational shifts

● Pan India internal recruitment.

● Responsible for all interview processes.

● Manage recruitment cycle.

● Conduct all interviews virtual/Face-to-face and coordinate with the sales & operations team.

● Source candidates using a variety of search methods to build a robust candidate pipeline

● Screen candidates by reviewing resumes and job applications, and performing phone screenings.

● Manage onboarding and new hire process.

● Stay abreast of recruiting trends and best practices.

● Manage the overall interview, selection, and closing process to ensure all screening, hiring, and selection are done according to employment laws and regulations

● Coordinating with the Hiring Manager. 

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

-  Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required :

- Experienced with front end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux).
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Familiarity with code versioning tools (such as Git, SVN, ).
- Candidates with Good communication Skills.

Learn from the best: Learn from leaders who have built Comm100 from ground up. Work under other engineers who handle different layers of the infrastructure.

Work in a data-driven team: Understand the importance of validating assumptions about user behaviour. Use various types of testing to ensure we're right (or discover where did we go wrong). Utilize data collection, enrichment, analytics, and visualizations to improve our systems.

WHO YOU ARE

To be successful in this role, you'll need to have the following skills:

Love for coding: A fanatic about writing beautiful and scalable code.

Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative, and inventive.

Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail and are comfortable learning new technologies and systems.

Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.

Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.

KEY SKILLS

• Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript,
• Rich experience with ReactJS, Redux, React Native, or similar library/tools.
• Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
• Familiar with web security, SEO, accessibility, and internationalization.
• Experience with W3C standards, HTTP protocol and web browsers.
• Experience with common tools such as front-end compilation, construction, testing, etc. (Babel, Rollup, Webpack, Jasmine, etc.)

Java Developer
Joining Location: Bangalore

Experience -  4 to 6 Yrs

Notice Period: Immediate (15-30 Days max)

Salary (Per Annum) :
min Sal:8
max Sal:12L
Description:

• Work experience as a Senior Java Developer or similar role
• Experience designing, building and testing Java EE applications
• In-depth knowledge of popular Java frameworks like Spring and Hibernate
• Minimum of 4+ experience with Spring
• Minimum 2 years’ experience with Hibernate
• Sound knowledge of core java and collections
• Hands on experience building ReST based web services
• Spring Boot experience a plus
• Experience with Object-Oriented Design (OOD) and design patterns
• Hands on experience working with databases
• Good delegation and time management skills
• Problem-solving abilities

Responsibilities:

• Identify and analyze user requirements
• Prioritize, assign and execute tasks throughout the software development life cycle
• Develop Java EE applications
• Write well-designed, efficient code
• Review, test and debug team members’ code
• Design database architecture
• Schedule product releases with internal teams
• Document development phases
• Ensure our applications are secure and up-to-date

Soft Skills

• Good written and oral communication skill
• Team player
• Mentoring and leadership capability