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AMS Support
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AMS Support

Ayushi Dwivedi's profile picture
Posted by Ayushi Dwivedi
4 - 10 yrs
₹15L - ₹23L / yr
Remote only
Skills
Risk analysis
Root cause analysis
Netsuite
concur
coupa

Role : Full-Time Individual Contributor (IC)

Shift : UK/US (flexibility required)

Experience : 5+ Years

Education : BTech/ BE / MCA / MSc Computer Science

Industry : Enterprise Software Companies


ABOUT THE ROLE:

Your primary objective is to provide AMS support for Netsuite, Coupa, Concur, Blackline and other applications as needed.

Need to work with a larger support team and be able work in different shift hours and perform the following

• Acknowledge and self-assign/assign the tickets as the case may be

• Communicate via Jira, slack and other tools

• High priority tickets are given the immediate attention

• Provide quality resolution

• For repeated issues, perform Root Cause Analysis, work with other team members as appropriate

• Work on the assigned shifts, including PST support hours

• Log product support with NetSuite, Coupa etc, if their support is required

• Create/Update the knowledge repository

• If assigned to execute project tasks, deliver them on time

• Communicate updates including status, risks, issues, and escalations


Required Skills:

• Minimum of bachelor’s degree in information technology, computer science or related discipline

• Minimum of 5 years of hands-on experience with NetSuite, Coupa, Concur, Blackline modules,

• Superb communication and interpersonal skills to collaborate with other consultants and clients.

• Ability to work effectively as part of a team while also being self-sufficient and self-starting

• Functional expertise in one process domains: record to report, order-to-cash, procure-to-pay

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CLOUDSUFI

Founded :
2019
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

We exist to eliminate the gap between “Human Intuition” and “Data-Backed Decisions”


Data is the new oxygen, and we believe no organization can live without it. We partner with our customers to get to the core of their problems, enable the data supply chain and help them monetize their data. We make enterprise data dance!


Our work elevates the quality of lives for our family, customers, partners and the community.


The human values that we display in all our interactions are of:


Passion – we are committed in heart and head

Integrity – we are real, honest and, fair

Empathy – we understand business isn’t just B2B, or B2C, it is H2H i.e. Human to Human

Boldness – we have the courage to think and do differently


The CLOUDSUFI Foundation embraces the power of legacy and wisdom of those who have helped laid the foundation for all of us, our seniors. We believe in their abilities and we pledge to equip them, to provide them jobs, and to bring them sufi joy.

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Tech stack

skill iconGo Programming (Golang)
skill iconJava
skill iconMachine Learning (ML)
skill iconData Analytics
skill iconReact.js
skill iconReact Native
Information security
Cyber Security
Data engineering
SAP

Connect with the team

Profile picture
Harmeet Singh
Profile picture
Ayushi Dwivedi
Profile picture
Lishta Jain

Company social profiles

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Shubham Vishwakarma's profile image

Shubham Vishwakarma

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