Professional Service Consultant

• Must have 6+ years of experience in C/C++ programming language.
• Knowledge of Go programming language and Python programming language is a big plus.
• Strong background in L4-L7 Internet Protocols TCP, HTTP, HTTP2, GRPC and HTTPS/SSL/TLS.
• Background in Internet security related products such as Web Application Firewalls, API Security Gateways, Reverse Proxies and Forward Proxies
• Proven knowledge of Linux kernel internals (process scheduler, memory management, etc.)
• Experience with eBPF is a plus.
• Hands-on experience in cloud architectures (SaaS, PaaS, IaaS, distributed systems) with continuous delivery
• Familiar with containerization solutions like Docker/Kubernetes etc.
• Familiar with serverless technologies such as AWS Lambda.
• Exposure to machine learning technologies and distributed systems is a plus
• B.E/B.Tech/MS degree in Computer Science, or equivalent

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

Position description:

• Manage Network admin operations
• Responsible for Configuration and installation of various network devices and services (e.g. routers, switches, load balancers (Radware), firewalls (Juniper, Fortinet, Cyberoam), network access control
• Ensure network maintenance and system upgrades
• Accountable for – Network Performance and ensure system availability and reliability
• Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the network infrastructure
• Proactive forecasting of Network capacity and utilization.
• Would handle issues like Production outages.
• Would handle incident and projects
• Good problem-solving skills
• Team mentoring and timely project delivery.

Primary Responsibilities:

• To ensure availability and uptime of On-premise and cloud network

Reporting Team

• Reporting Designation: Head - Site Reliability Engineering (ABL_SS_362)
• Reporting Department: Site Reliability Engineering (24777)

Required Skills:

• Well versed with network architecture and complex network design
• Well versed with firewalls, UTM features, IDS/IPS, WAF (Web Application Firewall), SSL Offloading
• Good hands-on with Layer 2 and Layer 3 topologies
• The key focus in Enforcing policy and regulatory compliance by maintaining the organization firewall infrastructure

Senior Netskope Technology Stack Expert (SWG/CASB/ZTNA)

Duties and Responsibilities:

• Hands on experience configuring rules and policies across the SWG/CASB/ZTNA platforms.
• Lead the Deployment and Operationalization of the Netskope Technology stack
• Defining and implementing procedures and policies to ensure proper maintenance of the environment
• Implement the process, systems, and technology required to fully maximize the platforms security capabilities
• Develop strategy, execution roadmap, priorities, and investment plans
• Partner with the leadership team to define strategic objectives
• Work closely with IT, Engineering and Security teams to ensure appropriate protections are in place while maintaining a continuity of service
• Engage Netskope’s technical teams in troubleshooting issues with current or new integrations

Required Experience and Skills:

• 5 - 7 years of leadership experience leading a team
• 3 - 5 years of experience hands-on technical design, implementation, and leadership of enterprise deployments
• Excellent knowledge and prior experience supporting network security technologies including but not limited to Proxies, NG Firewalls, SSL/IPSec, VPN’s, SSO, DLP and Encryption gateways
• Strategic capability to lead and innovate while thriving in a fast-moving environment
• A bias for action, results and delivery, with a high quality bar
• Proven track record of developing people, leading and managing high-performing teams
• An innate ability to create a sense of loyalty, trust, and positive culture. Ability to energize people and teams and establish cross functional cooperation
• Forward-thinking and problem-solving mindset; drawn to building off ambiguous and unsolved problems and “making it happen”
• Demonstrated ability to interface and maintain effective relationships with all levels of employees in a team-oriented environment

We are seeking a Security Program Manager to effectively drive Privacy & Security Programs in collaboration with cross functional teams. You will partner with engineering leadership, product management and development teams to deliver more secure products.

Roles & Responsibilities:

• Work with multiple stakeholders across various departments such as IT, Engineering, Business, Legal, Finance etc to implement controls defined in policies and processes.
• Manage projects with security and audit requirements with internal and external teams and serve as a liaison among all stakeholders.
• Managing penetration tests and security reviews for core applications and APIs.
• Identify, create and guide on privacy and security requirements considering applicable Data Protection Laws and implement them across software modules developed at Netmeds.
• Brainstorm with engineering teams to figure out how privacy and security controls can be applied to Netmeds tech stack.
• Coordination with Infra Teams and Dev Teams on DB and application hardening, standardization of server images / containerization.
• Assess vendors' security posture before onboarding them and after they qualify, review their security posture at a set frequency.
• Manage auditors and ensure compliance for ISO 27001 and other data privacy audits.
• Answer questions or resolve issues reported by the external security researchers & bug bounty hunters.
• Investigate privacy breaches.
• Educate employees on data privacy & security.
• Prioritize security requirements based on their severity of impact and product roadmap.
• Maintain a balance of security and business values across the organisation.

 Required Skills:

• Web Application Security, Mobile Application Security, Web Application Firewall, DAST, SAST, Cloud Security (AWS), Docker Security, Manual Penetration Testing.
• Good hands-on experience in handling tools such as vulnerability scanners, Burp suite, patch management, web filtering & WAF.

• Familiar with cloud hosting technologies (ex. AWS, Azure). Understanding of IAM, RBAC, NACLs, and KMS.

• Experience in Log Management, Security Event Correlation, SIEM.
• Must have strong interpersonal skills and should be able to communicate complex ideas seamlessly in written and verbal communication.

Good to Have Skills:

• Online Fraud Prevention.
• Bug Bounty experience.
• Security Operations Center (SOC) management.
• Experience with Amazon AWS services (EC2, S3, VPC, RDS, Cloud watch).
• Experience / Knowledge on tools like Fortify and Nessus.
• Experience in handling logging tools on docker container images (ex. Fluentd).

• Design and Build cloud architecture/infrastructure
• Provision, maintain and administer MS Azure Cloud Environment
• Windows server administration.
• Implement and maintain cloud monitoring, auditing and network management functions.
• Optimize the processes for cloud-based data storage, backups and restores.
• Implement cloud security to protect data, applications, and infrastructure.
• Develop, maintain, and execute Configuration Management scripts.

• Experience in server hardening best practices
• Knowledge of special security arrangements like Network security, DoS Protection, OS firewall, etc
• Ability to work with software firewalls and web application firewalls
• Log management and replication to a central server
• Ability to architect a secure deployment in Azure/Aws cloud using the native abstractions and services provided by respective cloud service providers.
• Ability to conduct a self VAPT of the network and servers, so that the environments are better prepared for external audits by customers' info sec teams and/or auditors.
• Ability to use DevOps automation to setup environments from scratch and also patch them from time to time to handle the changes resulting out of various factors e.g. VAPT audits, customer requests
• Experience building solutions using MS Azure DevOps.
• Knowledge of general networking concepts (e.g., DNS, TCP/IP, and firewalls).
• Experience development & maintenance of a CI/CD system.
• In-depth knowledge of build and deployment automation technologies.
• An attitude and ability to take ownership and deliver a high-quality product, on time.
• Experience of implementing DevOps
• Experience in DevOps Architectural decisions, tools selection, best practices.
• Constant research and learning on new tools and technologies in DevOps space.

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

Experience Required:

• LAN/Wireless LAN based skills(over 3 years experiences)
• Firewall based skill (over 3 years experiences)
• Server based skill (over 3 years experiences)
• WAN/Internet based skills (over 3 years experiences)

*

• Required General Skills:

• Fluent in Japanese(both written & verbal) and English(reading & written)

Job role :

• · WAN, LAN, Wireless LAN, Firewall, ServerWork Contents;
• · Support Design and Implementation
• · Create documentation or basic design and detail design
• · Join required meeting(Internal, External)
• · Management Change(Create and close change record)
• · Test(Unit, Integrated) in on-site
• · Create the result of test document
• · Create change procedure
• · Installation equipment in on- site
• · Support soft MACD from remote site
• · Create operation manual
• · Support problem management
• · Support inventory management
• · Support configuration hencmanagement
• · Support reporting
• · Cisco Router/Switch/FW (MPLS, BGP, OSPF, STP, VLAN, QoS, VRF)
• · Juniper Router/Switch(SRX/EX/QFX)
• · Server (Linux,)
• · Wireless (CAPWAN)

• Education - BS or BA. English, Computer Science or Engineering
• Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
• Tools
• Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
• Source/version control - Git/Gerrit, GitHub, or Bitbucket.
• Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
• Collaboration and Process Management - Confluence, Wiki
• Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
• Communication and writing - Excellent written and verbal communication skills in English.