
Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

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About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that
wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,
Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than
a company.
Location: On-site – Bengaluru
Duration: 3 Months (Full-Time Internship)
Role Overview:
As a Content Creator Intern, you'll be responsible for ideating, creating, and delivering content that engages audiences across platforms—especially around tech and long-format narratives. You’ll be
featured in some on-camera content, so we are currently looking for a male candidate for role-specific requirements.
Key Responsibilities:
● Conceptualize and create engaging long-format content, particularly in the tech space.
● Script, shoot, and edit videos for social media, YouTube, and other digital platforms.
● Be comfortable appearing on camera as a presenter or host for certain video formats.
● Collaborate with designers, editors, and marketing teams to bring creative ideas to life.
● Stay updated with trends across YouTube, Instagram, and LinkedIn.
Requirements:
● Male candidate (role involves on-camera presence requiring a male host).
● Experience in creating or scripting tech-related or long-format content.
● Basic knowledge of tools like Adobe Premiere Pro, After Effects, Canva, or Figma is a plus.
● Strong storytelling and communication skills.
● Comfortable in front of the camera and presenting ideas clearly.
● Available to work full-time on-site in Bengaluru for the internship duration.
Perks & Benefits:
● Stipend of ₹15,000/month
● Hands-on experience with real brand campaigns and content creation.
● Creative mentorship and professional development.
● Certificate and letter of recommendation on successful completion.
Job Details*
1. Help the process of creating plans/strategies based on an organization's goals and the needs of the desired audience.
2. You will be assisting in the creation of consistent high-quality content that generates demand, attracts high-quality sign-ups and backlinks.
3. You will help our team perform audit of our website and social media accounts, creating and updating a shared editorial calendar. Also, researching for blog ideas and generating content for our blog.
4. Use storytelling and emotion to bring content to life and compel the reader to share. Own and execute the content and social calendar; work with our marketing, design and other cross functional teams to deliver on time.
5. Optimize content for different formats (SEO, SEM, Social, blogs, infographics, etc.) for better consumption and readership.
6. Conduct keyword research, backlink research and use SEO guidelines to increase web traffic.
7. Monitor web traffic and engagement (e.g. conversions and bounce rates) and measure content impact and report the metrics on an ongoing basis.
We would also expect the candidate to demonstrate:
1. An immense degree of critical thinking. Your content will be read by domain experts and you will not be able to write content with abstract opinions and assertions. You would need to back every opinion with either data or relevant experience.
2. The right kind of tone and energy. We like to use an informal/fun tone in our content. You would need to come in with the right attitude and the right energy to be able to match our tone/writing standards.
3. An attitude for perfection. You might have to go through several iteration cycles and would need to demonstrate wilingness to accept feedback. We need someone who accepts feedback with positivity.
Job Summary*
We're a Saas startup and we have an urgent requirement for a Content Strategist to help us with our domestic and overseas marketing processes.
• 8 - 15 years of experience building Full Stack applications with a focus on performance and low latency
• 2 - 5 years of experience building React and/or Mobile Applications. Some exposure is a plus but not
mandatory.
• 5 - 8 years working with microservices, API servers, databases, cloud-native development, observability,
alerting and monitoring
• Deep exposure to cloud services, preferably Azure
• Preferably worked in the Retail domain or other similar domains with complex business requirements
• Contributed to & actively maintained one or more open-source projects
• Blogging on performance or related topics
• Speaking engagements at Meetups or Conferences.
Core Skills:
• Strong understanding of Operating Systems, Database,s and Networking fundamentals
• Good understanding of RESTful APIs, GraphQL, and Web Sockets
• Exposure to the Frontend side of the world on Web and Mobile
• Strong understanding of Distributed Systems, Fault Tolerance, and Resiliency. Exposure to setting up and
managing Chaos is a plus
• Exposure to Domain Driven Design (DDD), SOLID principles, and Data Modelling on various RDBMS, NoSQL
databases
• Exposure to building high-performance APIs with the ability to isolate problems in different parts of the
request/response journey
• Good understanding of CNCF projects with a specific focus on Observability, Monitoring, Tracing, Sidecars,
Kubernetes
• Participate in architecture reviews to identify potential issues, and bottlenecks and provide early guidance
• Deep knowledge of at least 2 different programming languages and runtimes. Any two of JavaScript, Ruby,
Python, Swift, Go, Rust, C#, Dart, Kotlin, Java, Haskell, OCaml
• Excellent verbal and written communication
• A mindset to constantly learn new things and challenge the Status Quo
• Hands-on skills combined with leadership qualities to guide teams
This role will drive operations on focused contractual agreements while working with a team of highly motivated, technical individuals who work in a collegial, collaborative work environment. Your key role is leading and coordinating a multisite VMWare operation ensuring systems and resources remain operational. In addition, you would contribute to the analysis and formulation of strategic performance direction across all areas of responsibility.
Primary Responsibilities
- Support the full system engineering life-cycle of VMware infrastructure: requirements analysis, design, development, integration, testing and implementation
- Manage and maintain multiple vCenter, vSphere, ESXi systems to include VSAN clusters
- Ensure security patching and system hardening are maintained to meet integrity and availability requirements
- Maintain system resource optimization based on analysis of hosted systems
- Draft and review information security policies, standards, and procedures.
- Complete risk and vulnerability assessment at the network, system, and application level.
- Complete regular situational awareness reports and daily monitoring
Desired Certifications / Training:
- VMware VCP or higher
- System Admin / Data Center Admin Training
EDUCATION & EXPERIENCE:
- Requires BE
- 1.5 + – 7 years of prior relevant experience
Target Closure of Hiring
- 12th Dec 2022
Pay Range:
- 4 L to 16 L INR
Remotework
- No
Night Shift
- as per Shift on Roaster
Location
- Mumbai
- Minimum 2 years of experience as a UI/UX Designer.
- A solid understanding of the crypto landscape and web3 technology.
- Strong leadership skills and ability to collaborate with other teams.
- Professionalism and ability to deliver exceptional work within tight deadlines.
- Proficiency in composition, color theory, imagery, typography, and design principles for web and mobile platforms.
- Advanced skills in tools like FIGMA, Adobe Photoshop, Figjam, and JIRA.
- Leading customers throughout projects and drove innovative ideas for user experience, particularly for web3 crypto markets.
RESPONSIBILITY
· Determine and define project scope and objectives
· Predict resources needed to reach objectives and manage resources in an effective and efficient manner
· Prepare budget based on scope of work and resource requirements
· Track project costs in order to meet budget
· Develop and manage a detailed project schedule and work plan
· Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
· Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
· Utilize industry best practices, techniques, and standards throughout entire project execution
· Monitor progress and make adjustments as needed
· Measure project performance to identify areas for improvement
Requirements
· 4 years of Project Management and related experience
· Project Management Professional (PMP) certification preferred
· Proven ability to solve problems creatively
· Strong familiarity with project management software tools, methodologies, and best practices
· Experience seeing projects through the full life cycle
· Good analytical skills
· Strong interpersonal skills and extremely resourceful
· Proven ability to complete projects according to outlined scope, and timeline
· Managing large amounts of outbound calls in a timely manner.
· Identify customers' needs, clarify information, research every issue, and provide solutions.
· Seize opportunities to build comfort with customers and handhold them in Educating them about our product offerings and closing the sale of products.
· Build sustainable relationships and engage customers by taking the extra mile.
· Developing knowledge of customer needs and trends to improve customer satisfaction and loyalty.
· Frequently attend training sessions to improve knowledge and performance level.
· Meet personal/team qualitative and quantitative target
Technical Skills Desired:
- Must have experience in either of JavaScript frameworks: Angular (Preferred) / ReactJS/Node.
- Must have experience in either of backend software development in NODE Js or [J2EE, Spring Boot, Spring core, JPA]
- Must have experience in designing/implementing Hibernate/ORM, Restful web services, Micro Services using Java or Node Js
- Knowledge with relational/ NoSQL databases (e.g., Oracle, MySQL, MongoDB)
- Knowledge with versioning (Git or SVN) /build tools (Maven/Ant/Gradle/Junit), Unit testing & code coverage tools is desired
- Knowledge of App / Web servers (NGINX / Tomcat / Jboss Wildfly)
- Understands the process of new application development and has the ability to apply these concepts with minimal mentoring and supervision.
- Advanced knowledge experience using any of IDE (e.g., Eclipse, SonarQube, STS, VS Code)
- Knowledge on Cloud platform, technologies & deployments is an added advantage
- Resolves technical issues through debugging, research, and
- Must have experience with Agile tools
Functional Skills Desired:
- Good knowledge in product development domains
- Knowledge in Finance and Insurance domain preferred
- Maintain quality and ensure responsiveness of
- Complete application development by coordinating requirements, schedules, and activities contributing to team meetings;
- Troubleshooting development and production problems across multiple environments and operating platforms.
- Collaborate with the rest of the engineering team to design and launch new features
- Understanding and implementation of security and data
- Ensure designs are in compliance with specifications and standards and best industry
- Usage of Process tools – JIRA, TFS, HP QC or any other agile tools, also knowledge of CMM Level 3 development process.
- Self-motivated & working independently with minimal
- Maintain code integrity and
- Experience working with graphic designers and converting designs to visual
- Follow the coding standards for java/node and angular
Technical Skills Good to Have:
- Usage of troubleshooting tools like J Profiler, J Meter or application performance tuning
- Exposure to Non-web-based developments, for both mobile and
- Development experience using Docker, Kubernetes, Containerization etc in AWS or other cloud platforms
- Willing to take up proof of concepts and showcase the technical capability
- Usage of design tools Visio or draw io
Job Description
- Bachelor’s degree in software engineering, computer science or similar program.
. Need 2+ years of experience in Sales force who is technically strong and capable of providing solutions.
· Minimum 2 years into SFDC CPQ implementations.
· Strong written and spoken English language communication skills
· Deep knowledge on Salesforce configuration including objects, fields, profiles, roles, workflows, approval processes, process builders, etc.
· Strong knowledge of APEX, Visualforce and the Lightning platform development framework
· Solid understanding of data migration tools and processes with regard to Salesforce
· Solid experience and knowledge developing integrations with Salesforce using REST or SOAP for example.
· Ability to clearly answer questions on the different design options available on the Salesforce platform and the trade off’s which exist between different approaches
· Lightning Components, Rest API , Apex Best Practices, Strong enthusiasm to learn new domains and technologies.
. Should be able to lead the team and guide the juniors during the implementation.
Technical Skills
- Facilitate business process reviews to identify client requirements and processes. Able to convert client requirements into Salesforce CPQ design, leveraging Best Practices and minimizing the need for custom development. Configure Salesforce CPQ and Sales Cloud solutions
• Atleast 1+ CPQ full project end to end implementations experience
• Extensive experience in integrating 3rd party apps to salesforce CPQ
• Extensive experience in configuring QCP (Quote Calculator Plugin), Custom Actions, Custom Scripts, Advanced Grouping, Price Rules, Product Rules, Summary Variables, Designing of custom CPQ Advanced Quote templates, Product Bundles, Configuration attributes, Types of Discount Schedules, Pricing Models
• CPQ Certification is an added advantage.











