Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Hiring for the position of Technical Manager responsible for Backend and infrastructure for mobile app and website.
Role
● Talented Leader who will be responsible for Leading a group of talented technical individuals to build scalable, and secure products
● Leads our Back-End and infrastructure
● Drives architecture and the design of enterprise mobile/web/API solutions at scale
● Work with Product, Testing and Infrastructure teams to understand product vision and requirements
● Oversee the development and execution of development plans and report on execution
● Work with Product and testing teams to understand product vision and requirements
● Has deep exposure to all aspects of engineering, modern web, desktop & mobile application architectures, data modelling, high level design, low level design, non-functional technical requirements and visual design
Requirement
● 8+ years of experience in hard core development in predominantly product development companies
● Strong troubleshooting, debugging and problem-solving skills
● Proven track record of building scalable and reliable services on Cloud
● Architecture & Design
● Solid experience of designing end-to-end architecture and design of applications using one or more platforms for large-scale high-throughput solutions
● Design and implement technical governance process as appropriate across the application development lifecycle
● coding guidelines, quality standards, best practices, code acceptance criteria, automation
● Experience in collaborating with the team in reviewing application architecture. - Node.js, Web Services REST, MySQL/MongoDB/NoSQL
Education: Engineering/MBA
About Us:
Plotch.ai is a leading provider of innovative API solutions for businesses, empowering organizations to streamline their operations, enhance connectivity, and drive growth. We are looking for an experienced B2B Tech API Sales and Marketing Manager to join our dynamic team and play a key role in driving our sales and marketing strategies to new heights.
Role Overview:
The B2B Tech API Sales and Marketing Manager will be responsible for developing and executing sales strategies, building relationships with enterprise clients, and driving marketing initiatives to promote our API products and services. The ideal candidate will have a strong background in B2B sales, an understanding of API technology, and a proven track record in driving revenue growth.
Key Responsibilities:
Sales Responsibilities:
- Develop and implement a comprehensive sales strategy for the B2B API market to achieve revenue targets.
- Identify, target, and engage potential enterprise clients, building a strong pipeline of qualified leads.
- Conduct product demos, presentations, and negotiations to showcase the value of our API solutions.
- Collaborate with the technical team to understand customer requirements and provide tailored solutions.
- Manage the entire sales cycle from prospecting to closing deals, ensuring customer satisfaction and retention.
- Stay updated on industry trends, competitor activities, and market developments to adapt sales strategies accordingly.
Marketing Responsibilities:
- Develop and execute B2B marketing campaigns to promote API products, including content marketing, email campaigns, webinars, and social media.
- Create marketing materials such as brochures, case studies, whitepapers, and presentations to support sales efforts.
- Work closely with the product and technical teams to develop messaging that communicates the value and capabilities of our API solutions.
- Analyze and measure the effectiveness of marketing campaigns using analytics tools and adjust strategies for optimal results.
- Participate in industry events, trade shows, and conferences to represent the company and generate leads.
Qualifications:
- Bachelor’s degree in Business, Marketing, Computer Science, or related field; MBA is a plus.
- 2+ years of experience in B2B sales and marketing, preferably in the tech or API industry.
- Strong understanding of API technology and how it applies to business solutions.
- Proven track record of achieving and exceeding sales targets in a B2B environment.
- Excellent communication, presentation, and negotiation skills.
- Ability to build and maintain strong relationships with enterprise clients.
- Analytical mindset with the ability to use data to drive decision-making.
Key Skills:
- B2B Sales and Account Management
- API Technology and Integration
- Marketing Strategy and Campaign Management
- Lead Generation and Pipeline Development
- Product Demonstrations and Presentations
- Negotiation and Closing Skills
- CRM and Marketing Automation Tools
- Analytical and Data-Driven Decision-Making
Why Join Us?
- Opportunity to work with cutting-edge API technology in a rapidly growing industry.
- Collaborative and innovative work environment.
- Opportunities for professional growth and advancement.
C++CC, C++ , Linux , Device Driver , Linux Internals ,
Processor knowledge like Arm , Intel , Protocol SPI , I2C . Networking experience,
L2 protocols knowledge, knowledge on Python/Perl ,
Broadcom DNX/XGS device experience is desirable,
Interested to learn New things,
C,C++, LINUX INTERNAL OR IPC, LINUX OS CONCEPTS, DEVICE DRIVERS,
PROCESSOR KNOWLEDGE
SCRIPTING KNOWLEDGE EIHER PYTHON OR PERL
Docker
Kubernetes
Amazon Web Services (AWS)Skills We Require:- Dev Ops, AWS Admin, terraform, Infrastructure as a Code
SUMMARY:-
- Implement integrations requested by customers
- Deploy updates and fixes
- Provide Level 2 technical support
- Build tools to reduce occurrences of errors and improve customer experience
- Develop software to integrate with internal back-end systems
- Perform root cause analysis for production errors
- Investigate and resolve technical issues
- Develop scripts to automate visualization
- Design procedures for system troubleshooting and maintenance
Have good hands on experience on Dev Ops, AWS Admin, terraform, Infrastructure as a Code
Have knowledge on EC2, Lambda, S3, ELB, VPC, IAM, Cloud Watch, Centos, Server Hardening
Ability to understand business requirements and translate them into technical requirements
A knack for benchmarking and optimization
We are seeking a passionate Growth Hacker Intern who thrives in a dynamic environment and loves to experiment with new strategies to drive user growth. As part of our growth team, you will have the opportunity to dive deep into the world of growth hacking, from content creation to conducting market research, and learn hands-on skills that will shape your career.
Key Responsibilities:
- Content Creation: Assist in writing compelling and SEO-optimized content across platforms to drive user engagement.
- Webinar Management: Plan, organize, and host webinars to engage with the community and deliver valuable insights.
- Video Editing: Help edit and create engaging video content for social media and marketing campaigns.
- Market Research: Conduct in-depth market research to identify growth opportunities and trends.
React.js
Javascript
Redux/FluxHello candidates,
We are excited to announce an opportunity for React.JS professionals in Chennai. We are seeking skilled developers who are passionate about building cutting-edge web applications and contributing to a dynamic team environment.
As a React.JS developer with our company, you will have the opportunity to work on a range of exciting projects, collaborating with cross-functional teams to develop high-quality software solutions. You will be responsible for developing and maintaining front-end components that meet our clients' requirements and adhere to industry standards.
To be considered for this opportunity, you must have a strong understanding of React.JS and related web technologies such as HTML, CSS, and JavaScript. Additionally, experience with Redux and Node.js will be a significant advantage.
If you are looking for a challenging role in a dynamic work environment and have the necessary skills and experience to excel in this position, we encourage you to apply for this opportunity.
More about this Customer Care Executive job
Please go through the FAQs to get all answers related to the given Customer Care Executive job
• What is the eligibility criteria to apply for this Customer Care Executive job?
Ans: The candidate should be Graduate and above and above with 0 - 2 years of experience of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of ₹10000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Lucknow.
• How many working days are there for this Customer Care Executive job?
Ans: This Customer Care Executive job will have 6 working days.
• Are there any charges applicable while applying or joining this Customer Care Executive job?
Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., The Everything Store.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Customer Care Executive role?
Ans: There is an immediate opening of 5 Customer Care Executive at The Everything Store
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Customer Care Executive job?
Ans: This Customer Care Executive job has Day Shift.
JOB Description
1. Sales
2. Client Calling And Meeting Setup
3. Attend Clients Meetings Online And Offline
4. Sales-Based Campaign Planning.
5. Responds To Requests For Information From The Media.
6. Establishes And Maintains Cooperative Relationships With Consumers, Community, Employees, And Public Interest Groups.
7. Plans Or Directs The Development Of Programs To Maintain Favourable Public And Stakeholder Views Of The Organization’s Agenda And Accomplishments.
8. Coaches Client Reps In Effective Communication With The Public And Employees.
9. Analyses The Organization’s Objectives, Promotional Policies, And Needs To Build Public Relations Strategies That Influence Public Opinion And Promote Products, Ideas, And Services.
10. Maintains The Organization’s Image And Identity.
Key Roles & Responsibilities
• Cold Calling.
• Sales Pitch.
• Understanding the Client's requirements and suggesting a possible solution.
• Set-Up and attend a face to face meetings with clients.
• Everyday Reporting through WhatsApp, Emails
• Once a week face to face meeting with the supervisor.
Salary upto 60 LPA + Esops
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon