
Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

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· Collect, compile, and analyze data from various sources to create comprehensive reports.
· Develop and maintain efficient databases, ensuring data accuracy and integrity.
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· Implement data validation and cleansing processes to ensure data accuracy.
· Collaborate with different departments to understand their data requirements and provide support in extracting relevant information.
· Identify and implement process improvements to enhance data quality and reporting efficiency.
· Conduct regular audits of data to identify and rectify discrepancies.
· Stay updated on industry trends and best data management and reporting practices.
Qualifications/Requirements:
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· Bachelor's degree in any field.
Experience:
· Minimum 2 years of proven experience in an MIS Executive role.
· Jewelry industry experience is good to have
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· Skilled in product cost analysis, order management, invoicing knowledge, and comprehensive inventory oversight.
· Strong analytical and problem-solving skills.
· Proficient in data analysis tools and Microsoft Excel.
· Database management systems and SQL.
· Excellent communication and interpersonal skills.
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• Experience with Three.js, WebGL and Canvas/CSS animation
• Knowledge about browser-based 3D rendering
• Expertise in 3D graphics
• Working understanding of level of detail when visualizing large data sets
• Understanding fundamental design principles behind a scalable application
• Ability to learn new technologies quickly
• Proficient understanding of code versioning tools, such as Git
Please refer to this link for more details; https://www.senseicrm.com/" target="_blank">https://www.senseicrm.com/
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- Experience integrating Third Party SDKs and APIs.
- Should have 3+ Years of Angular Js Work Experience or 3+ Years of Experience Developing the Angular 8/10/12/14/16 Web Applications.
- It's advantageous to be familiar with Angular Application Deployment.
- Working knowledge with Microsoft SQL.
- Understanding of HTML and CSS.a working knowledge of agile approaches.
- Good familiarity with version control tools like TFS and GIT.
- sms integration, image storage
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Egregore Labs (www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology.
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Implement responsive and performant UIs with a user-centered approach with frontend technologies including React Js, Javascript(ES 6), Typescript, SCSS, etc
Build backend REST APIs on Python 3 based server frameworks for deployment and scaling of our product(s)
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Expertise in programming using Python/Javascript or similar scripting languages
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Sound understanding of Postgres and NoSQL databases such as MongoDB
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Azure
ELK
Object Relational Models (SQLAlchemy, etc)
Google APIs
Microservices Architecture Pattern
NodeJS / ExpressJS
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- Ability to work in an existing codebase and collaborate with a diverse team
- Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
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- Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
- A mindset towards building systems for the cloud and DevOps fundamentals
- Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
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About us:
Nimbly is a mobile solution that transforms the manual operational process into one that is digital and much more efficient. Nimbly allows organisations to manage their operation anytime, anywhere. With Nimbly companies can validate visitations, attach live photos and videos, also discover issues and monitor resolution in real-time. In the management level, you have access to data-driven business insights at your fingertips.
We have a very cool tech stack!
Tech Stack: Google Cloud Platform, Front end: Javascript React Typescript, Backend: Javascript node js, Mongo DB, Firebase, Analytics: Google Big query, Sisense. Java and Python are plus.
Come Join us!
Designation: Head of Human Resource
Location: Indore (M. P.)
Role: Full time WFO
Job Summary:
The Head of Human Resource will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the Human Resource (HR) department, ensuring legal compliance and implementation of the organizations mission and talent strategy.
Responsibilities:
- Recruits, interviews, hires, and trains new staff in the department.
- Oversees the daily workflow of the department.
- Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
- Provides constructive and timely performance evaluations.
- Handles discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
- Collaborates with senior leadership to understand the organizations goals and strategy related to staffing, recruiting, and retention.
- Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organizations human resource compliance and strategy needs.
- Administers or oversees the administration of human resource programs including, but not limited to, compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
- Identifies staffing and recruiting needs; develops and executes best practices for hiring and talent management.
- Conducts research and analysis of organizational trends including review of reports and metrics from the organizations human resource information system (HRIS) or talent management system.
- Monitors and ensures the organizations compliance with federal, state, and local employment laws and regulations, and recommended best practices; reviews and modifies policies and practices to maintain compliance.
- Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law; applies this knowledge to communicate changes in policy, practice, and resources to upper management.
- Develops and implements departmental budget.
- Facilitates professional development, training, and certification activities for HR staff.
- Performs other duties as required.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and negotiation skills.
- Must have great connection with the TPO’s, college campus’s department and ability to conduct the campus drive smoothly.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Ability to adapt to the needs of the organization and employees.
- Ability to prioritize tasks and to delegate them when appropriate
- Thorough knowledge of employment-related laws and regulations.
- Proficient with Microsoft Office Suite or related software.
- Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
Education and Experience:
- Bachelors degree in Human Resources, Business Administration, or related field required; Masters degree preferred.
- At least five years of human resource management experience required.
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