Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Responsibilities:
• Assist in developing and implementing employee engagement programs.
• Support Senior HR Operations Manager with HR tasks, including managing employee records.
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• Help prepare HR reports and presentations using Ms Offices and other tools.
• Communicate HR policies, benefits, and initiatives to employees.
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Must Have:
• Graduate of an MBA in HR or a related field.
• Strong verbal and written communication skills.
• Proficient in Microsoft Excel (formulas, data analysis).
• Detail-oriented with good organizational skills.
• Ability to work independently and in a team.
• Proactive, enthusiastic, and eager to learn.
• Prior HR or operations internship experience is a plus.
Job Description
- Payments: Monitoring processing of payments in a timely
manner by the Accounts Executive that you will be supervising
directly.
- Receivables: Monitoring collection of receivables in time. In
addition, oversee that pro-forma and tax invoices are raised
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- Recording: Overseeing the accounting function in ensuring
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of our accounts.
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- Reporting: You will play a critical role in preparing monthly
management reports on metrics / sales /budgeting to various
process owners to enhance their decision making.
- Standard Operating Procedures (SOPs): You (along with the
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the Finance and Accounts function and the
functions/businesses it interacts with, will adhere. This
includes shifting towards more technology-driven processes in
order to streamline Finance and Accounting operations.
- Banking and Third-party Partners: Liaising and coordinating
with our banking partners and other third-party partners
related to Finance and Compliance work.
What we are looking for
- 1-3 years of experience working in a Finance/Accounting
department of a company or for a Finance/Accounting
services firm.
- Master’s degree relevant to Finance/Accounting
- Excellent knowledge of financial statements and its
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Post Title - Customer Care Executive
Process - Australian
Location - Kolkata , Salt lake Sector V
Shift Time - 6:30am to 3:30pm
Working Days - Monday to Saturday
Requirements - Strong active listening skill and verbal communication
Good English.
Job Type: Full-time
Job Role - We are looking for tele-callers with eagerness to work in the early morning shift and earn handsome incentives. The campaign is pretty simple, we just need to book appointments with Australian customers for free home appliances to be given to them.
There are few specific home appliances that the customers will be getting for free, so we just need to book the time and date of their availability.
Salary: ₹10,000.00 - ₹22,000.00 per month
Benefits: Provident Fund
Schedule: Morning shift - 6:30am to 3:30pm.
Supplemental pay types:
Performance bonus.
Yearly bonus.
Note - No hard core sales
No Targets
High Incentives
No pick/drop - (Travelling Allowances will be paid)
No rotational shifts
Exp 1 to 8 yrs. Ctc 4 to 20 lpa
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PHP
React.js
Javascript
Python
Ruby on Rails (ROR)PHP
MySQL
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Full Stack Developer - Averlon