Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Job Title : SharePoint Developer
Location : On-site/Remote
Experience Required: 3+ Years
Job Summary:
We are looking for a skilled SharePoint Developer to design, develop, and maintain SharePoint solutions tailored to our organizational needs. The ideal candidate will have a strong understanding of SharePoint Online/On-Premises, customization, and integration with other systems.
Key Responsibilities:
- Develop, configure, and manage SharePoint sites, workflows, and applications.
- Create custom web parts, master pages, and templates using SharePoint Designer and Visual Studio.
- Design and implement solutions for content management, document management, and collaboration within SharePoint.
- Integrate SharePoint with other enterprise applications like Microsoft Teams, Power Automate, and Power BI.
- Debug and troubleshoot issues within SharePoint environments.
- Manage SharePoint permissions, security, and governance.
- Optimize SharePoint performance and provide technical support to end-users.
- Stay updated with SharePoint advancements and recommend improvements.
Required Skills & Qualifications:
- Proven experience as a SharePoint Developer in SharePoint Online and/or On-Premises.
- Proficiency in programming languages such as C#, .NET, JavaScript, HTML5, and CSS.
- Strong understanding of REST API, CAML, and CSOM/JSOM.
- Hands-on experience with Power Platform (Power Automate, Power Apps, Power BI) integration with SharePoint.
- Experience with SharePoint Framework (SPFx) for developing modern web parts and extensions.
- Familiarity with database technologies like SQL Server.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to collaborate with cross-functional teams.
Preferred Qualifications:
- Microsoft Certification in SharePoint or related technologies.
- Experience with SharePoint migration tools (e.g., ShareGate, Metalogix).
- Knowledge of Office 365 ecosystem and its integration with SharePoint.
- Understanding of Agile or Scrum methodologies.
- Research industry-related topics (combining online sources, interviews and studies)
- Write clear marketing copy to promote our products/services
- Prepare well-structured drafts using Content Management Systems
- Proofread and edit blog posts before publication
- Submit work to editors for input and approval
- Coordinate with marketing and design teams to illustrate articles
- Conduct simple keyword research and use SEO guidelines to increase web traffic
- Promote content on social media
- Identify customers’ needs and gaps in our content and recommend new topics
- Ensure all-around consistency (style, fonts, images and tone)
- Update website content as needed
This candidate will be responsible for prospecting, qualifying, and generating new sales opportunities. In order to be successful in this role and meet or exceed the quota, this candidate should feel comfortable communicating with prospects via phone and email who are discovered through a variety of avenues.
Responsibilities:
- Motivated, self-driven individual who is looking to work in a lean and dynamic team.
- Identify and reach out to new business prospects/leads based on predefined criteria.
- Ideally, have experience in the technology industry prospecting and selling solution-led deals to C-level executives.
- Preferred proven SaaS or technology sales experience, in the Indian market.
- Preferred proven ability in penetrating small and large corporations to find decision-makers through various tools & platforms.
- Pitch to Prospects/Customers via cold calling.
- Develop a robust pipeline and monitor it using the Company's CRM system.
- Demonstrate operational excellence in order to relentlessly and resourcefully meet objectives.
- Prior experience in generating leads in the Indian market is essential.
- Follow up with prospects on a regular basis.
- Route BANT qualified leads & opportunities to the appropriate VPs for further discussions and closure.
- Understanding tools & platforms like Mr E, Lusha, Apollo.io, and LinkedIn is a must.
Requirements:
- Bachelor's degree or equivalent
- 1-6 years of previous inside sales experience
- Experience with CRM systems
Python
Machine Learning (ML)Job description
Brief Description
One of our client is looking for a Lead Engineer in Bhopal with 5–10 years of experience. Candidates must have strong expertise in Python. Additional experience in AI/ML, MERN Stack, or Full Stack Development is a plus.
Job Description
We are seeking a highly skilled and experienced Lead Engineer – Python AI to join our dynamic team. The ideal candidate will have a strong background in AI technologies, MERN stack, and Python full stack development, with a passion for building scalable and intelligent systems. This role involves leading development efforts, mentoring junior engineers, and collaborating with cross-functional teams to deliver cutting-edge AI-driven solutions.
Key Responsibilities:
- Lead the design, development, and deployment of AI-powered applications using Python and MERN stack.
- Architect scalable and maintainable full-stack solutions integrating AI models and data pipelines.
- Collaborate with data scientists and product teams to integrate machine learning models into production systems.
- Ensure code quality, performance, and security across all layers of the application.
- Mentor and guide junior developers, fostering a culture of technical excellence.
- Stay updated with emerging technologies in AI, data engineering, and full-stack development.
- Participate in code reviews, sprint planning, and technical discussions.
Required Skills:
- 5+ years of experience in software development with a strong focus on Python full stack and MERN stack.
- Hands-on experience with AI technologies, machine learning frameworks (e.g., TensorFlow, PyTorch), and data processing tools.
- Proficiency in MongoDB, Express.js, React.js, Node.js.
- Strong understanding of RESTful APIs, microservices architecture, and cloud platforms (AWS, Azure, GCP).
- Experience with CI/CD pipelines, containerization (Docker), and version control (Git).
- Excellent problem-solving skills and ability to work in a fast-paced environment.
Education Qualification:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- Certifications in AI/ML or Full Stack Development are a plus.
About the Company:
Our client has created a sustainable livelihood program for urban disadvantaged youth. Fostering agency, workplace competencies, and skills in youth, unleashes social and economic transformation in the communities that the youth come from. The organization runs through a public-private partnership that empowers the Government, Corporates, NGOs, and Citizens to work together toward changing lives. The provision of location and capital expenditure for the organization is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. We are growing at a fast pace in various other cities in India.
Job Details:
Designation: Employment Engagement Manager
Reporting structure: Will be reporting to the Project Manager
Base Location: Pune, Maharashtra
Roles and responsibilities:
1. Develop, strengthen and proactively connect with new employers to increase our youth’s opportunities to secure a sustainable livelihood.
2. Maintain and strengthen current employer engagement activities including employer events, and support the Mentoring Programme and management of the vacancy portal and customer relationship management tool/platform to reflect the needs of our youth and maximize opportunities for employers to engage with our students.
3. Understand the context of youth enrolled in the program in order to inform and identify areas of action and use statistical analysis to improve employer engagement activity.
4. Establish, strengthen, and evaluate effective communication with skilling partners, trainers, mentors, and youth.
5. Working with the Program Head in partnership with central placement cells, and other programs within the organization to establish and evaluate priorities and provision.
6. Be responsible for the effective income generation of the youth above minimum wages.
7. Use expert knowledge, research, creative ideas, and activities to identify new opportunities for collaboration, within industry and across employment sectors, to enhance our delivery of activities to students to support their career planning and development.
8. Undertaking monitoring of progress via regular 1:1 meetings, positive engagement and communication with employers, and tracking the progress of our placed youth.
Eligibility:
● Any Graduate/Post Graduate with 5+ years of experience in the logistics sector, preferably from a corporate sales background.
What are we looking for:
● Excellent verbal and written communication skills and digital comfort.
● Self-motivated with a willingness to take initiative and solve complex problems.
● Ability to thrive in a fast-paced and sometimes high-pressure environment.
● Passion for social impact and belief in the impact that can be delivered by purpose-led engagement of the workforce.
● Exceptional articulation skills (written and verbal) to present - ideas, approaches, and solutions.
● Willing to travel.
● Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, & Excel) and Google Docs.
Flutter
JavascriptFlutter Developers [I/E2-JM2]
We are looking for Flutter developers responsible for the development and maintenance of applications aimed at a range of Mobile and Desktop. You will be working alongside other engineers and developers working on different layers of the infrastructure.
Responsibilities:-
Design and build advanced applications for the IOS/Android/Web and desktop platform
Maintain quality and ensure responsiveness of applications.
Collaborate with the rest of the engineering team to design and launch new features.
Collaborate with cross-functional teams to define, design.
Work with outside data sources and APIs
Unit-test code for robustness.
Work on bug fixing and improving application performance
Maintain code integrity and organization.
Help maintain code quality, organization, and automation.
Identify and correct bottlenecks and fix bugs
Requirements:-
Very good understanding of Flutter framework at-least 2+ year of experience in Flutter based application development.
Hands-on experience on Flutter APIs, Dart
Experience with offline storage, threading, and performance tuning.
Hands-on experience on iOS or Android.
Good exposure to various 3rd party Integrations(Firebase, Google Map, Payment gateways).
Thorough understanding of Flutter development tools.
Familiarity with RESTful APIs development.
Expertise with code testing best practices, including unit and integration testing to ensure quality of code.
Familiarity with code versioning tools such as Git.
Strong understanding of Flutter Apps architecture BLoC or, Provider. , Unit testing, Streames
Good understanding of Isolates
Good understanding of Method channels, Event channels
Basic understanding of C++ and python
Experience Required : 4 to 7 yr
Immediate joiner preferred
Adobe XDAdobe XD , Photoshop , Illustrator
Sketch
User persona
Wirframing
Project Prototype
Email Campaigns
UX Research/Audit
Implementation Tools( MailChimp , Kaviyo, Sendinblue )
React.js
AngularJS (1.x)
Angular (2+)
Java
Spring Boot. 4 years of software development engineering.
. Understanding of fundamental design principles (including MVC).
. Good hands on in AWS scalable environment.
. Experience with different RDBMS and No SQL databases like MySQL, mongo, etc.
. Experience in designing scalable micro-services required.
. Strong knowledge of CS fundamentals including data structures, algorithm design and complexity analysis.
. Proficiency in one language that emphasizes class abstractions (for e.g. Java) and have coded in it for at least 2 years. Python will be a plus.
. Excellent communication, analytical and problem solving skills.
. Strong organizational skills and the ability to prioritize and work with clients with great efficiency.
. Excellent written and oral communication and presentation skills and the ability to express thoughts logically
and succinctly.
. Open minded, Team builder, Good communicator and ability to lead and inspire teams.
. Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
. Experience in dealing with ambiguous/undefined problems; ability to think abstractly.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon