
Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

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Why Choose Thrillophilia?
A Culture of Excellence: We have cultivated a culture that nurtures creativity, celebrates diversity, and fosters collaboration. Our team is comprised of brilliant minds who thrive on challenges, embrace change, and consistently deliver exceptional results.
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- Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
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👨🏻💻 Role:
UI-UX Designer
http://www.nymbldigital.com/" target="_blank">http://www.nymbldigital.com
🛠 Role Type
Full-time
🗒 About:
Nymbl Digital is a content marketing and design agency based out of Bangalore catering to clients in Mumbai and Bengaluru. We are a small, young team of 6 and within 1.6 years of operations, we have catered to 20+ clients.
On the sidelines, we are working on a product, for which we are looking to add illustrators, creative artists and designers in our team. If you know someone, please do refer them to us.
⛱ Location:
Remote
🚪 Joining:
Yesterday.
(Means we're looking for someone who can possibly join us ASAP or within 1 month at max)
📆 Working Days:
Monday-Friday and alternate Saturdays. Sundays Off.
👀 Who we are looking for?
- Experience: 1-3 yrs in a UI/UX, designing or a similar role
- A prior client servicing experience will earn you brownie points!
- Strong understanding of modern mobile and website design principles.
- Strong UI/UX design portfolio - with design examples of website, landing page, emails/newsletters, banners, logo designs and other digital collaterals.
- Experience with Mobile & Web Apps is an add-on.
- Knowledge of wireframe tools (e.g. Balsamiq, http://wireframe.cc/" target="_blank">Wireframe.cc and InVision)
- Software skills - Photoshop, Figma, XD, InDesign, Sketch, Illustrator, After Effects, Origami Studio, Affinity Photo, Affinity Designer.
- Proficiency in verbal and written communications.
- Experience in handling multiple clients as a point of contact across various business verticals.
- Should be able to guide, mentor & manage a team.
- Strong in communication & client relationship building.
👀👀 Some Truth Bombs:
- We don't care for your marks - we care for what you learnt there.
- Impeccable, out of the box communication & writing skills. If wit and sarcasm runs through your blood then we're looking at the right person.
- Have you created a design interface that "you" wanted without caring if the world would need it? Then you're the kind of person who's selfish yet a charming one. ;)
- Independent, Responsible & Entrepreneurial.
We believe, these are some of the most under-rated skills in the professional world. A skill that takes a person from the associate table to the executive one.
> "An executive is the one who can think independently, figures out ways to get shit done and makes quick decisions along the way."
- Empathy + Kindness + Willingness to put in the work = Nymbl’s culture fit. If your ego writes off cheques your body can't cash - then it’s better you watch Suits at home. (Only legends will understand this)
- Dekho boss - thoda pressure toh hoga. Nahi toh heera kaise banoge? (Look bud, at times you’ll be under pressure. How else will a diamond come into being?)
🧑🏻🎨 What you’ll be working on:
- Undertaking user research, market research and competitor analysis whenever required.
- Designing of UI elements such as - websites, landing pages, emails, banners, navigation menus, search boxes, tabs, widgets and other digital assets.
- Illustrate design ideas using storyboards, process flows and sitemaps.
- Strategising and conceptualising a comprehensive UI/UX design strategy for the clients.
- Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages.
- Producing high-quality UX design solutions through wireframes (both low and high fidelity), visual-graphic designs, flow diagrams, storyboards, site maps, and prototypes.
- Collaborating with the project coordination team and fellow designers to ensure the creation and delivery of tailored experiences for the client.
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- Adhering to style standards of the brand, inclusive of their typography and graphic design.
- Identify and troubleshoot UX problems (e.g. responsiveness, flow, complexity).
- Conduct layout adjustments and create responsive designs based on user feedback.
🍫 Perks
- Competitive remuneration with yearly bonuses.
- Work from anywhere. We intend to be remote - at least for the next few months.
- Individual health insurance.
- Bi-weekly chit-chat sessions: This is where a team member picks one topic of their choice and speaks for about an hour on it. It can be anything but shouldn’t be related to digital marketing. Come on? We do that shit every day, it’s time we learnt something new!
- Personal Finance: Our team consists of finance aficionados and we kinda love to blabber about it. Just in case you need some help with planning your investments, insurance or just wish to know how to manage money - we’ll help you out.
- Courses: We know tons of free but kick-ass courses out there to help you get to the next level. In case a course is paid & you think it will add value to your learning curve, it’s on the house.
- CI/CD
- Using tools like Git, Bitbucket, Jenkins, SonarCube, etc.
- Understand Agile Values & Principles
- Knowledge of the DevOps methodology / should have worked on projects in a DevOps environment
- Experience in QA processes, Test Strategy, Test Design, Test execution analysis & reporting
- Design, develop, document, and maintain manual test cases and automated test scripts.
- Actively contribute in the day-to-day planning, design, execution, and reporting of manual test cases and automated test scripts
- Follows software engineering principals in development of automation, manual test cases, software tools, and SQL
- Understand and apply test-driven design concepts to test and debug automated solutions or manual test executions and software utilities developed by self and others
- Deliver accurate and maintainable code for test automation and software utilities
- Experience and desire to work in a Global delivery environment
- Proficient in Speaking, Reading and Writing English
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- Should be able to instruct and guide teams
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Requirements:
- Passion for building and delivering great software with a strong sense of ownership, while working closely with juniorteam members.
- 6+ years of experience in building web applications using ASP.NET MVC and .NET platform in general.
- Experience of architecting and designing web applications and services
- Experience in building applications on .NET Core, is a great plus
- Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
- Strong experience with Build and Release, Agile processes and Estimation/Planning
- Exposure to New Relic or similar tools to optimize web application performance
- Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records
- Good to have experience in building workflow engine from scratch.
- Understanding and experience of working with Product Management, Design and DevOps teams.
Must have:
- 1 to 3 years of hands-on experience building great websites! (If you are fresh out of college, you should be excellent at coding)
- Hands-on with Angular-4 Framework, Webpack
- Hands on knowledge of Javascript, HTML, CSS
- Familiarity with the latest web technologies for building responsive websites
- Good understanding of UX, ability to build good-looking user interfaces
- Good eye for pixel perfect designs
- Understands how to use a framework and doesn't go by trial and error
- Doesn't hesitate to deep dive into third-party libs being used to debug issues.









