Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
Shubham Vishwakarma
Full Stack Developer - Averlon
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Candidate must be based out of Mumbai Only
● Candidate should be Currently working in a sales role (not just past experience).
● Candidate should have B2B sales background, ideally dealing with brands or agencies
● Candidate should have experience in Service Sales only, not in product or other sales.
● Candidate must have Experience in Service industry sales – particularly in media, advertising, marketing, influencer, branded content, or digital solutions
● Strong track record of new business acquisition (not just account management)
● Ability to pitch, close, and grow media campaigns, IP sponsorships, or marketing retainers. ( Need someone who can actively engage with and secure brands, either for collaborations with company's marketing team or for sponsorship of the events company organize. )
● Experience at an online publisher, ad network, ad exchange, ad server, DSP, DMP, or other online advertising company is required
What you bring to the team:
User Advocacy: Champion the users throughout the design process and prioritize their needs throughout the product development cycle. You are someone who balances user needs with platform constraints while solving complex problems.
Inspire with Innovation: Brainstorm and conceptualise solutions that set new industry standards and deliver seamless, high-quality end-to-end experiences. You will be a part of a fast-paced team that works across other departments to create inclusive solutions.
Cross Functional Collaboration: You have a proven ability to work closely with product managers, engineers, marketers, and other stakeholders translating product requirements into functional, user-friendly designs. Being a part of a cross functional team, you are someone who can leverage collaboration methodologies like design workshops and thrive in fast-paced environments to build quality designs that benefits the user.
Investigator: You question assumptions and clarify requirements throughout the design process. You are a keen observer of user behaviour and can reframe problems to uncover innovative solution spaces while collaborating with your peers. You can think on your feet and come up with realistic trade-offs as the situation requires.
MERN Stack Expertise: Strong hands-on experience with MongoDB, Express.js, React.js, and Node.js.
Frontend Skills: Proficiency in React (Hooks, Redux, Context API), JavaScript (ES6+), TypeScript, HTML5, CSS3, Tailwind/Bootstrap.
Backend & APIs: Building scalable microservices, REST/GraphQL APIs, authentication & authorization flows.
Database & Cloud: Expertise in NoSQL (MongoDB) and deployment on AWS/GCP/Azure with CI/CD pipelines.
Fintech/Payments Domain:
- Payment Gateway Integrations (Razorpay, Cashfree, PayU, CCAvenue, BillDesk).
- Banking APIs (UPI, IMPS, NEFT, RTGS, NACH) for Pay-In / Payout solutions.
- Knowledge of reconciliation, settlements, fraud detection, KYC/AML, PCI-DSS compliance.
Gaming Domain Exposure (Preferred):
- In-app purchase systems, wallets, tokens/credits, reward points.
- Real-time payment flows in multiplayer or gaming platforms.
Problem Solving: Ability to design, develop, and deploy independently from Day 1 with minimal supervision.
Bootstrap
HTML/CSS
.NET
AngularJS (1.x)
Angular (2+)BootstrapJob description:-
- Strong experience with Angular 2+ and above along with other technologies like HTML5, CSS, jQuery and YUI.
- Strong knowledge of JS Fundamentals.
- Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap etc.
- Own end-to-end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
- Gather requirements by interacting directly with the end-users.
- Research on open source framework/technology required for developing the feature/application
Ruby
Ruby on Rails (ROR)
PythonAngularJS (1.x)- Building scalable and large scale web applications, and creating flexible solutions and integrations with other applications
- Independently drawing up milestones and ensuring completion as per the timelines
- Solving complex technical problems
- Researching, Learning and Implementing new functionalities and modules in other technologies (C++, Python, Javascript) and integrating them into the product in very quick cycles.
- Keeping abreast of new developments in the technology as well as understanding the feature differences.
- Comfortable working in an intensive start-up culture with tight delivery cycles
Desired Candidate Profile
What you need to have:- At least 1+ year experience in working with Ruby on Rails and minimum 4 years of experience with software development (Backend + Frontend)
- Extensive knowledge in testing frameworks like Rspec/ Cucumber/ Capybara
- Exposure to AngularJS a plus
- Worked with Frontend HTML5/ CSS development and integrating with mySQL/ PostGres Database
- Must have experience in creating flexible solutions and integrations with other applications
- A strong knowledge of web coding standards, licensing and best practices
- Must have experience in building scalable and large scale web applications
- Ability to manage the Servers and Databases
Analyze user/business requirement and formulate a design strategy
Prepare estimation with TBS
Write optimized code, abiding project/industry standards
Complete assignment on time with expected quality
Attends daily Sprint call for technical discussion with client
Understand and follow project define processes
Work with team to achieve the set goals
Communicate status, idea, suggestion with stakeholders (Team/Clients).
.NET
C#Summary:-
We are seeking a .NET developer responsible for building .NET applications using (Insert specific .NET languages and technologies here that are relevant to your project; indicate whether the focus is on front-end, back-end, or both).
His / Her primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.
Responsibilities :
- Translate application storyboards and use cases into functional applications.
- Design, build, and maintain efficient, reusable, and reliable code.
- Integrate data storage solutions (may include databases, key-value stores, blob stores, etc.).
- Ensure the best possible performance, quality, and responsiveness of applications.
- Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
- Help maintain code quality.
Skills :
- Strong knowledge of .NET web framework (May specify particular versions based on requirements).
- Proficient in (C# and/or VB.NET), with a good knowledge of their ecosystems.
- Familiarity with the Mono framework.
- Strong understanding of object-oriented programming.
- Skill for writing reusable libraries.
- Familiar with various design and architectural patterns.
- Familiarity with Microsoft SQL Server .
- Experience with popular web application frameworks.
- Familiarity with Windows Presentation Framework.
- Knack for writing clean, readable, and easily maintainable code.
- Understanding of fundamental design principles for building a scale-able application.
- Experience creating database schema that represent and support business processes.
- Basic understanding of Common Language Runtime(CLR), its limitations, weaknesses, and workarounds.
- Experience implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools.
Name
Current Company
Designation Applied For
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Current CTC & In Hand CTC
Expected salary
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Regards,
Taufique Shaikh
ANSHA SOFTWARE
HTML/CSS
Adobe IllustratorBootstrapWe are looking for someone to work closely with the Ecommerce and Marketing teams on producing beautiful, unique and engaging design executions across all brand channels including Nykaa’s social media, newsletters, affiliate and print. We are looking for someone who is ideas-led and can apply intelligent, creative thinking to a range of different mediums. The right person needs to ensure that our digital creative product remains leading edge and that the quality of our delivery is upheld.
Role and Responsibilities
- Working on a weekly basis, to design and produce the homepage, site banners, social media graphics and partner campaigns
- Ensure designs are consistent across all of our online communications
- Have an outstanding attention to detail and a keen eye for razor sharp design
- Continually maintain awareness of customer behaviour to maximise sales online
- Working on enhancements to the site as well as suggesting new editorial designs
- Offline design as and when required
- Good appreciation of Clean, simple, image rich, usable interfaces
- Broaden and enhance knowledge by keeping up to date with digital innovations and competitors
- Being a brand ambassador ensuring that all touch points are protected and are in line with the creative vision
- Be aware and have an interest in all areas of design across beauty, fashion, trends, lifestyle and brands
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon