Virtual Relationship Manager
at Teleperformance Global Services Private Limited
A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.
Key Responsibilities:
To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.
Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.
Customer Engagement
Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.
- Call handling as per defined standards.
- Accurate resolution for customer queries.
- Promoting Digital Banking services for a superior customer service experience.
- Profiling of customers in order to aid right cross-servicing of Bank products
- Accurate logging and resolution of complaints.
- Attrition control of customers.
- Regular interactions with the customers and proactively assessing customer needs.
- Ensure portfolio quality of relationship while racing considering eligibility.
- Monitor large amount movements and account closure from the deposit accounts.
- Ensure retention of customers
- Achievement of portfolio parameters
- Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
- Right, cross-sell of products basis profiling and engagement.
- Penetration of products across groups.
- Sales across all product segments-TPP, Assets, Cards etc.
- Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
- Ensure accurate and timely submission of financial transactions. & requests.
- Adherence to set processes of updating customer interactions in CRM next.
Requirements:
- Educational Qualifications: Graduate
- Key Skills(examples listed below)
- Basic Banking
- Communication
- Minimum experience in years - 2-3 yrs. preferable.
- Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)
Shubham Vishwakarma
Full Stack Developer - Averlon
Similar jobs
Role Overview
We’re looking for an Elixir Developer who is passionate about building scalable, high performance backend systems. You’ll work closely with our engineering team to design, develop, and maintain reliable applications that power mission-critical systems.
Key Responsibilities
• Develop and maintain backend services using Elixir and Phoenix framework.
• Build scalable, fault-tolerant, and distributed systems.
• Integrate APIs, databases, and message queues for real-time applications.
• Optimize system performance and ensure low latency and high throughput.
• Collaborate with frontend, DevOps, and product teams to deliver seamless solutions.
• Write clean, maintainable, and testable code with proper documentation.
• Participate in code reviews, architectural discussions, and deployment automation
Must-Have Qualifications
• 2–4 years of hands-on experience in Elixir (or strong functional programming background).
• Experience with Phoenix, Ecto, and RESTful API development.
• Solid understanding of OTP (Open Telecom Platform) concepts like GenServer, Supervisors, etc.
• Proficiency in PostgreSQL, Redis, or similar databases.
• Familiarity with Docker, Kubernetes, or cloud platforms (AWS/GCP/Azure).
• Understanding of CI/CD pipelines, version control (Git), and agile development.
Good-to-Have Skills
• Experience with microservices architecture or real-time data systems.
• Knowledge of GraphQL, LiveView, or PubSub.
• Exposure to performance profiling, observability, or monitoring tools.
Qualified B.E/ MCA/ MBA with good communication skills, team player, ready to travel / relocate & available at short notice with total Oracle ERP experience of 15+ yrs.
Strong track record of Project management of complex, and/or multi-pillar projects, implementation methodologies, project management tools e.g., MS Project, project estimation, project team management, client management and communications, and project and proposal leadership
Minimum 7-8 years delivering Large Projects in implementation/Upgrade /Support of Oracle ERP.
Must have worked with MS Projects, AIM/OUM methodology.
Microsoft Project planning experience a must.
Budget, commercial and Customer experience
Strong stakeholder management, negotiation and communication skills
Excellent organisation, documentation and communication skills
Flexibility in location in India. Ready to Travel.
PMP, CSM, PRINCE2, Six Sigma Will be added advantage
ability to handle complexity and ambiguity, and provide structure to complex problems
collaboration, teaming, excellent presentation and communication (written, oral) skills
integrity, maturity and dependability
Responsibilities
Lead and manage several full lifecycle implementation/upgrade projects using leading practices, methods, frameworks, standards and maturity models (e.g., Oracle AIM/CDM, Agile, RUP).
Lead large scale planning, execution of large/complex multi-million dollar projects, or subsections of multi-year large/complex programs (e.g. Custom Application Development initiatives, ERP (Oracle).
Lead organizational planning, re-engineering and transformation initiatives including business transformation endeavors
Ability to perform critical analysis of large complex programs/projects including program performance measures, controls and analytics based analysis.
Qualitative and quantitative risk analysis including sensitivity, decision tree analysis to depict key interactions and utilizing simulation models to analyze the behavior/performance and the outcomes to project plan.
Stakeholder management at CX levels
Python
Jenkins
GitSkills - MLOps Pipeline Development | CI/CD (Jenkins) | Automation Scripting | Model Deployment & Monitoring | ML Lifecycle Management | Version Control & Governance | Docker & Kubernetes | Performance Optimization | Troubleshooting | Security & Compliance
Responsibilities:
1. Design, develop, and implement MLOps pipelines for the continuous deployment and
integration of machine learning models
2. Collaborate with data scientists and engineers to understand model requirements and
optimize deployment processes
3. Automate the training, testing and deployment processes for machine learning models
4. Continuously monitor and maintain models in production, ensuring optimal
performance, accuracy and reliability
5. Implement best practices for version control, model reproducibility and governance
6. Optimize machine learning pipelines for scalability, efficiency and cost-effectiveness
7. Troubleshoot and resolve issues related to model deployment and performance
8. Ensure compliance with security and data privacy standards in all MLOps activities
9. Keep up to date with the latest MLOps tools, technologies and trends
10. Provide support and guidance to other team members on MLOps practices
Required skills and experience:
• 3-10 years of experience in MLOps, DevOps or a related field
• Bachelor’s degree in computer science, Data Science or a related field
• Strong understanding of machine learning principles and model lifecycle management
• Experience in Jenkins pipeline development
• Experience in automation scripting
Handling HR Operations project.
Coordinate with Plant HR Team for Manpower planning,
Recruitment, onboarding, joining formalities of new joiners, new
hire orientation, induction and exit interviews, documentation and
audit accuracy, factory compliances and administrative part.
Coordinate and make sure that the Safety Compliances should be
followed at Plant level.
Coordinate and in guidance of Seniors issue a various letter i.e.
Warning Letter, abscond letter, show cause notice etc. for
Misconduct.
Coordinate and in guidance of Seniors send recovery mails/legal
notices to employees also coordinate with external lawyer for
pending recovery of F & F.
Coordinate and in guidance of Seniors run a POSH Policy
Compliance.
MIS and reporting
- Develop & Maintain Dashboards: Create interactive and visually compelling dashboards and reports in Tableau, ensuring they meet business requirements and provide actionable insights.
- Data Analysis & Visualization: Design data models and build visualizations to summarize large sets of data, ensuring accuracy, consistency, and clarity in the reports.
- SQL Querying: Write complex SQL queries to extract and transform data from different data sources (databases, APIs, etc.), ensuring optimal performance.
- Data Cleansing: Clean, validate, and prepare data for analysis, ensuring data integrity and consistency.
- Collaboration: Work closely with cross-functional teams, including business analysts, data engineers, and stakeholders, to gather requirements and deliver customized reporting solutions.
- Troubleshooting & Support: Provide technical support and troubleshooting for Tableau reports, dashboards, and data integration issues.
- Performance Optimization: Optimize Tableau workbooks, dashboards, and queries for better performance and scalability.
- Best Practices: Ensure Tableau development follows best practices for data visualization, performance optimization, and user experience.
Bootstrap
HTML/CSS
FlutterPosition: Flutter Developer
Location: Remote
Employment Type: Full-time
Experience Level: Junior/Mid-level/Senior
About Us:
At Jin Technologies, we specialize in delivering customized IT consulting, services, and technology solutions to meet the unique needs of each client. Our team of seasoned experts collaborates closely with businesses to understand their challenges and goals, crafting strategies that drive efficiency, enhance security, and foster growth. From cloud computing and data analytics to software development and IT infrastructure, we offer a comprehensive suite of services to help business succeed.
Job Summary:
We are seeking a highly skilled and passionate Flutter Developer to join our dynamic team. The ideal candidate will have a strong background in mobile application development and be proficient in building high-quality, responsive, and cross-platform mobile apps using Flutter. You will be responsible for the entire application lifecycle, including designing, coding, testing, and deployment.
Key Responsibilities:
- Develop and Maintain Mobile Applications: Design, build, and maintain high-performance, reusable, and reliable Flutter code.
- Cross-Platform Development: Create mobile applications that work seamlessly across both iOS and Android platforms.
- UI/UX Implementation: Collaborate with UI/UX designers to ensure the technical feasibility of designs and a seamless user experience.
- Integration with Backend Services: Work closely with backend developers to integrate RESTful APIs and other backend services.
- Testing and Debugging: Write clean, testable, and efficient code. Identify and correct bottlenecks and fix bugs.
- Code Reviews: Participate in code reviews to maintain code quality and share knowledge with the team.
- Continuous Improvement: Stay up-to-date with the latest industry trends, technologies, and best practices to continuously improve the development process and product quality.
- Collaboration: Work closely with other developers, project managers, and stakeholders to deliver high-quality software within project timelines.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
- Technical Skills:
- Strong knowledge of Flutter and Dart programming language.
- Experience with third-party libraries and APIs.
- Familiarity with RESTful APIs, GraphQL, and other backend services.
- Understanding of the full mobile development lifecycle, including automated testing and building.
- Proficiency in using version control tools like Git.
- Knowledge of native mobile development (iOS/Android) is a plus.
- Soft Skills:
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
- Ability to work independently and in a team environment.
- Time management skills and the ability to handle multiple tasks simultaneously.
Location: Bangalore
Function: Software Engineering → Backend Development
We are looking for an extraordinary and dynamic Director of Engineering to be part of its Engineering team in Bangalore. You must have a good record of architecting scalable solutions, hiring and mentoring talented teams and working with product managers to build great products. You must be highly analytical and a good problem solver. You will be part of a highly energetic and innovative team that believes nothing is impossible with some creativity and hard work.
Responsibilities:
- Own the overall solution design and implementation for backend systems. This includes requirement analysis, scope discussion, design, architecture, implementation, delivery and resolving production issues related to engineering.
- Owner of the technology roadmap of our products from core back end engineering perspective.
- Ability to guide the team in debugging production issues and write best-of- the breed code.
- Drive engineering excellence (defects, productivity through automation, performance of products etc) through clearly defined metrics.
- Stay current with the latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.
- Hiring, mentoring, and retaining a very talented team.
Requirements:
- 12 - 20 years of strong experience in product development.
- Strong experience in building data engineering (no SQL DBs, HDFS, Kafka, cassandra, Elasticsearch, Spark etc) intensive backend.
- Excellent track record of designing and delivering System architecture, implementation and deployment of successful solutions in a custome facing role
- Strong in problem solving and analytical skills.
- Ability to influence decision making through data and be metric driven.
- Strong understanding of non-functional requirements like security, test automation etc.
- Fluency in Java, Spring, Hibernate, J2EE, REST Services.
- Ability to hire, mentor and retain best-of-the-breed engineers.
- Exposure to Agile development methodologies.
- Ability to collaborate across teams and strong interpersonal skills.
- SAAS experience a plus.
Swift
Objective CWho should Apply:.
• iOS Engineers with 2-4 years of experience in iOS app development using Swift or
objective C.
• Engineers with working experience in Swift or Objective C, iOS Frameworks, various
architecture patterns, OOPs concepts, MVVM etc.
• Experienced with iOS frameworks such as Core Data, Core Animation, UI Kitetc.
• Hands-on experience in multi-threaded programming and good knowledge of
networking concepts along with enhancing profiling apps.
• Hands-on with the tools like Git Bitbucket, JIRA, or Confluence.
• Experience of accessing data as JSON/ XML using REST APIs.
• Good to be experienced on Swift UI, Swift Package Manager, Swift Lint
• Knowledge of iOS design patterns and best practices.
Docker
KubernetesPythonJenkins
Javascript
Java
C
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon