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Job description

Ensure effective Design, Development, Validation and Support activities in line with client needs and architectural requirements

Design, develop and implement new templates, components, and responsive web pages/sites in Sitecore to support the expansion of the core Sitecore platform

Carry out the development of the assigned project adhering to the engineering standards/best practices, committing to the agreed timeline, and ensures quality metrics are met

Diagnose and solve common problems related to Sitecore implementation

Provide consulting and technical guidance to the Digital Production Team including System Integrators/Service Providers on the Sitecore CMS platform

Responsiblity-

4+ years of industry experience in developing web based applications using ASP.NET/C#, MVC

Bachelors of Computer Science or a related field is required

Extensive experience with Web Services (SOAP/REST) architecture

Knowledge of Sitecore Templates, Layouts, Components, Dynamic Bindings, Sitecore API, Rendering

Experience with serialization tools such as TDS (Team Development for Sitecore) or Unicorn

Proficient in JavaScript, XML, XSL, XSLT, XHTML

Proficient in integration patterns with a Lucene, Search, Commerce package, Payment Gateways or other platforms

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Application link - https://forms.gle/qervwtax5eesv3DG7

Job Description

Position: Strategy Insights & Planning Analyst

Experience: Experience 2+ years of relevant experience

Location :  WFO (3 days working) Gurgaon

Employment Type:  contract for 5 months-Can be extended basis performance and future requirements

Skills and responsibilities:

• Help support successful assessment of organization strategy & ways of working for a Pharma client and help define their future operating model. 
• Assist in developing discovery interviews questionnaire to assess and synthesize the current landscape
• Collaborate with cross-functional teams to ensure effective communication to relevant stakeholders. 
• Assist in conducting discovery interviews with relevant stakeholders. 
• Conduct thorough research and analysis of the interview synthesis to analyze the gaps/pain points in the current landscape and ways of working.
• Support the development and execution of high-quality deliverables, communications throughout the project. 
• comfortable with various communication tools (Microsoft Office – PowerPoint, Excel, Outlook) 
• Strong written and verbal communication skills to effectively design communications for diverse audiences and participate in client discussions
• Ability to develop and maintain relationships with key client stakeholders.
• Strong problem-solving skills and analytical mindset to assess current landscape and ways of working
• Experience in org design, strategy-based projects in the past
• Experience of working in Pharma industry is a plus
• Flexible and adaptability to work in a fast-paced and dynamic environment, while possessing a high level of comfort with ambiguity

Job Responsibilities Include:

• Generating business through online freelancing portals like UpWork, GURU, Freelancer, etc.
• Candidates should know how to generate business through Social Networking sites like Facebook, LinkedIn etc.
• Must have experience with bidding sites like Upwork, Guru, Lead generator, Calling, Drafting of proposals, Client interaction, Negotiation, also coordinate with technical team.
• Must be able to make proposals and replies to the leads.
• Must understand the running website /application development and must be able to explain those to the clients.
• Must have good Marketing skills, Expert in Social Media, Work individually & within the team.
• Must be able to conduct in depth market research about the clients in the targeted geography.

Skill-Set & Experience:

• Must have Experience with UPWORK, GURU, PPH, FIVER bidding portals.
• Must have expertise on LinkedIn.
• Strong Communication, Presentation Skills.
• Convincing, Negotiation skills.
• Must have knowledge of Lead Generation and closure.
• Must have experience with Client Communication and Team handling.
• Expertise in writing Business Proposals will be a plus point.
• Project Management Skills.

Job Location: Noida (Night Shift)

Education Qualification : BE / B Tech / BCA / MCA / MBA

At least: 2+ years experience Candidate should have prior Sales / BDE / BDM experience in the Software Development Company (Ecommerce & Web)

Responsibilities 
- Develop new user-facing features 
- Ensure the technical feasibility of UI/UX designs 
- Optimize application for maximum speed

Skills And Qualifications 
- 2+ years of experience in ReactJS and Redux 
- 1+ completed project of reasonable size using server-side rendering 
- Knowledge of Preact is a plus 
- Proficient understanding of web markup, including HTML5, CSS3 
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS 
- Good understanding of asynchronous request handling, partial page updates, and AJAX 
- Proficient understanding of cross-browser compatibility issues and ways to work around them. 
- Proficient understanding of Git

What you need to have:

Strong expertise in AWS architecture, deployment and coding using Python and AWS Lambda functions. She/ he should also have experience with NOSQL database like MongoDB/ DynamoDB and exposure to Machine Learning. She/ he should be familiar with Ajax calls, interaction with API using JSON files and xml.

Knowledge of testing tools like JMeter and Selenium and programming languages like Javascript and Dot Net will be a big advantage.
The person should be able to guide junior resources, perform code reviews and solve performance issues as required.

• Drive the execution of all product lifecycle processes for the growth of Factory Acquisition product, including product research, market research, competitive analysis, planning,
• positioning, roadmap development, requirements development, and product launch
• Identify, Plan and execute side Product Hacks to speedup Factory Acquisitions
• Assess current competitor offerings, seeking opportunities for differentiation
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI
• Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams
• Build product flows for seamless factory onboarding at scale
• Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization
• Drive the Factory CAC Metric
• Implement, and maintain production timelines across multiple departments
• Appraise new product ideas and strategize appropriate to-market plans
•  

• Engineering or an MBA graduate from a reputed university
• 4+ years of product management experience, preferably with consumer and/or b2b startups that have attained scale
• Experience identifying business opportunities, building a product strategy, and influencing deliver against a multi-year roadmap
• Understands core technologies utilised in their product domain and is fluent in pros and cons of technical alternatives
• Good understanding of acquisition and retention funnels
• Demonstrated ability to achieve goals in a fast paced and an unstructured environment. Thrives in ambiguity and rapidly changing environment
• Hands-on experience of both qualitative and quantitative research methods such as AB testing, data analytics, and user research
• Robust understanding of complex and scalable technical architecture for web and mobile applications
• Problem solver with strong analytical skills and comfort with data
• Excellent verbal and written communication skills

We are looking for programmers with a keen eye for design for the position of Front End Developer. Front end Developers are responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web pages, among other duties.

Front End Developers are required to work in teams alongside Back end Developers, Graphic Designers, and User Experience Designers to ensure all elements of web creation are consistent. This requires excellent communication and interpersonal skills.

• Determining the structure and design of web pages.
• Ensuring user experience determines design choices.
• Developing features to enhance the user experience.
• Striking a balance between functional and aesthetic design.
• Ensuring web design is optimized for smartphones.
• Building reusable code for future use.
• Optimizing web pages for maximum speed and scalability.
• Utilizing a variety of markup languages to write web pages.
• Maintaining brand consistency throughout the design.

• Degree in Computer Science or related field.
• Understanding of key design principles.
• Proficiency with HTML, CSS, JavaScript and jQuery.
• Understanding of server-side CSS.
• Experience with graphic design applications such as Adobe Illustrator.
• Experience with responsive and adaptive design.
• Understanding of SEO principles.
• Good problem-solving skills.
• Excellent verbal communication skills.
• Good interpersonal skills.