Associate - Customer Experience

ROLE OVERVIEW The Head of Technical Delivery – India will be the senior-most technical delivery authority at Tech Transient, responsible for the overall delivery strategy, architecture, engineering execution, and technical team leadership across Tech Transient’s projects and internal platforms. This is a hands-on leadership role that blends strategic delivery direction with active involvement in architecture decisions, code quality, and delivery oversight. The ideal candidate is equally comfortable setting technical direction, mentoring engineers, and getting into the details when needed. KEY RESPONSIBILITIES – Own the overall technology strategy, architecture, and engineering roadmap for Tech Transient, aligned with business and client goals. – Lead, mentor, and grow the engineering team, including hiring, performance management, and technical career development. – Drive technical decision-making across AI/ML, web, mobile, and backend engineering projects, ensuring scalable and maintainable architecture. – Oversee end-to-end project delivery quality across client engagements, balancing timelines, technical debt, and longterm platform health. – Establish and enforce engineering best practices — code review standards, CI/CD, testing, documentation, and security protocols. – Evaluate, select, and implement technology stacks, tools, and third-party platforms suited to client and internal needs. – Act as the primary technical point of contact for key clients, translating business requirements into robust technical solutions. – Manage technology infrastructure, cloud environments, and data security/compliance practices (including DPDP Act and related regulations). – Collaborate closely with leadership on budgeting, resourcing, and technology investment decisions. – Stay current with emerging AI/ML and digital transformation trends, and drive their responsible adoption within Tech Transient’s offerings. – Set up and continuously improve internal engineering processes, tooling, and knowledge-sharing practices as the team scales. REQUIRED QUALIFICATIONS & EXPERIENCE – Bachelor's or Master's degree in Computer Science, Engineering, or a related field. – 10+ years of overall software engineering experience, with at least 5 years in a technical leadership, architecture, or engineering management role. – Proven track record of leading engineering teams and delivering complex, production-grade software systems. – Strong hands-on experience across modern web/mobile technology stacks, cloud platforms (AWS/Azure/GCP), and DevOps practices. – Working knowledge of AI/ML concepts and their practical application in enterprise or consulting settings is highly preferred. – Experience managing multiple concurrent projects or client engagements in a consulting or product environment. – Strong understanding of system design, scalability, security, and data privacy best practices. – Excellent communication skills, with the ability to engage both technical teams and business stakeholders/clients. PREFERRED ATTRIBUTES – Prior experience in an IT consulting, digital transformation, or AI services company. – Experience building or scaling an engineering function from an early stage. – Familiarity with Indian regulatory and compliance frameworks relevant to technology and data (DPDP Act 2023, IT Act 2000). – A pragmatic, ownership-driven mindset with the ability to balance strategic thinking and hands-on execution. WHAT WE OFFER – A leadership seat at the table, with direct influence over Tech Transient’s technology direction and growth. – The opportunity to build and shape the engineering function and culture from a foundational stage. – Exposure to diverse AI consulting and digital transformation projects across industries. – A collaborative, growth-oriented work environment based in Coimbatore. 

Role & Responsibilities

About the Role:

We are seeking a highly skilled Senior Data Engineer with 5-7 years of experience to join our dynamic team. The ideal candidate will have a strong background in data engineering, with expertise in data warehouse architecture, data modeling, ETL processes, and building both batch and streaming pipelines. The candidate should also possess advanced proficiency in Spark, Databricks, Kafka, Python, SQL, and Change Data Capture (CDC) methodologies.

Key responsibilities:

Design, develop, and maintain robust data warehouse solutions to support the organization's analytical and reporting needs.

Implement efficient data modeling techniques to optimize performance and scalability of data systems.

Build and manage data lakehouse infrastructure, ensuring reliability, availability, and security of data assets.

Develop and maintain ETL pipelines to ingest, transform, and load data from various sources into the data warehouse and data lakehouse.

Utilize Spark and Databricks to process large-scale datasets efficiently and in real-time.

Implement Kafka for building real-time streaming pipelines and ensure data consistency and reliability.

Design and develop batch pipelines for scheduled data processing tasks.

Collaborate with cross-functional teams to gather requirements, understand data needs, and deliver effective data solutions.

Perform data analysis and troubleshooting to identify and resolve data quality issues and performance bottlenecks.

Stay updated with the latest technologies and industry trends in data engineering and contribute to continuous improvement initiatives.

As a Program Manager, you will drive strategic, cross-functional initiatives that improve how we plan, operate, and scale. You’ll lead high-impact programs that bring structure, clarity, and momentum to complex business problems, with a strong focus on data-driven, scalable execution.

You will collaborate closely with teams across Growth, Marketing, Operations, and Tech to align priorities, streamline processes, and ensure our systems evolve with the pace of the business.

Key Responsibilities

• Own and drive high-impact strategic programs from ideation to execution, ensuring each initiative contributes to business growth.
• Break down complex, ambiguous problems into structured, actionable plans and lead execution across teams.
• Collaborate with Product, Marketing, Sales, and Operations to align goals, remove bottlenecks, and deliver scalable outcomes.
• Lead cross-functional project planning, development, and execution, translating strategy into measurable results.
• Partner with Analytics and Business Intelligence teams to ensure data-backed decision-making.
• Identify new business improvement opportunities and co-create strategies with leadership.
• Track key performance metrics, identify trends, and drive course-correction using real data.
• Bring clarity to chaos by defining processes, streamlining operations, and ensuring team alignment.
• Create structured documentation, frameworks, and playbooks to make initiatives repeatable and scalable.

What We Are Looking For

• Graduation from a Tier 1 college (IITs, IIMs, NITs, ISB, or equivalent).
• 3–5 years of experience in Program Management, Strategic Planning, Business Operations, or Demand Planning, preferably in high-growth environments.
• Strong business acumen and understanding of how demand planning impacts growth, revenue, and customer experience.
• A structured problem-solver who can simplify complex challenges into scalable solutions.
• Exceptional stakeholder management and cross-functional collaboration skills.
• Solid understanding of forecasting processes, planning tools, and operational levers.
• Ability to thrive in fast-paced, ambiguous startup environments.

What We Offer

• Opportunity to shape how we scale and operate at the next level.
• A chance to be at the forefront of driving change in a fast-growing startup.
• A collaborative, dynamic work environment.
• Competitive compensation and benefits.

Mandatory Criteria :

Experience in Program Management / Strategic Planning / Demand Planning.

● Must be from Tier-1 academic background (IIT, , NIT, NSU preferred).

● Need candidate from Ecommerce and Startup only.

● Strong demand-planning and business acumen with the ability to identify growth and whitespace opportunities.

● Candidate should have proven ability to build programs from 0–1 (Scratch - End) and drive initiative execution.

● Excellent stakeholder management & presentation skills, with strong proficiency in MS Excel.

● Experience in forecasting & planning tools, and the ability to thrive in fast-paced, ambiguous environments.

● Candidate must have Leadership ability to execute cross-functional projects, turning strategy into clear, measurable results.

● Candidate having Founder's Office Experience will be an added advantage.

● Candidate having OTA Channel's (Online Travel Agency) working experience will be considered a strong plus.

Responsible for maintaining all SEO activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks, manage and supervise all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.

Developing creative digital marketing strategies to meet the decided target.

Administer search engine programs (XML sitemaps, shopping feeds, webmaster tools) for purposes of diagnostic reporting on client projects.

Experience with SEO marketing and related tools.

Strong SEO/SEM capabilities (imperative).

Established capabilities in Google Analytics.

Optimize copy and landing pages for search engine marketing.

Create a report of competitor advertising links.

Sound knowledge of Wordpress, MySQL, XHTML, CSS, Jquery and JavaScript.

Improving the usability, design, content and conversion of the company website.

Review and suggest new technologies and keep the company at the forefront of developments in digital marketing.

Good experience in creating content and copy for the online mediums including blogs, websites, infographics, online videos, competitions, and social media campaigns. Impeccable spelling and grammar.

Keep pace with SEO, search engine, social media and internet marketing industry trends and developments.

Experience in managing and guiding a team and bringing out the best results.

Job Types: Full-time, Part-time, Fresher, Freelance

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Fixed shift
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• SEO: 1 year (Preferred)
• PPC Campaign Management: 1 year (Preferred)
• total work: 1 year (Preferred)

Ability to Commute:

• Hyderabad, Telangana (Required)

Ability to Relocate:

• Hyderabad, Telangana: Relocate before starting work (Required)

- To analysis business requirements, prepare design and implementation recommendations and estimate development effort

-  Collaborate with cross-functional teams to define, design, and ship new features
- Lead or participate in design reviews, code reviews and architecture evolution discussions
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Skills Required :

- Experienced with front end programming language with React JS.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
- Thorough understanding of React.js and its core principles.
- Experience with popular React.JS workflows (such as Flux or Redux).
- Knowledge of modern authorization mechanisms, such as JSON Web Token.
- Familiarity with modern front-end build pipelines and tools.
- Familiarity with code versioning tools (such as Git, SVN, ).
- Candidates with Good communication Skills.

We are urgently looking for a Zoho Creator developer to create business application. Must be an expert in Zoho Creator, Workflows and Deluge Scripting.  Must be able to work on projects without supervision. Must understand business process flow and business requirements to be implemented in Zoho Creator. Be able to create custom tools and scripts to automate manual business processes. Experience with 3^rd party integration.

Must have solid Zoho Creator experience and have developed large business applications. Will need to see proof of your work.

No chancers and do not waste time applying if you do not have the requisite experience and knowledge!

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.

Major Responsibility/ Job Responsibility:    

Strong knowledge with Java frameworks (Spring, Hibernate, Mybatis)

Strong core Java 7 or Java 8 skills (with good understanding of multithreading and performance tuning)

Strong understanding of object-oriented design patterns.

Strong experience in Architecture & Designing, Web services (Rest or SOAP)

Good knowledge on Jasper Reports, iReports & XML

Strong understanding and experience on JavaScript (object oriented), AJAX, JQuery, Anuglar 2 or 4, Primefaces

Good knowledge on SQL and PL/SQL for Postgres, Oracle database

Good understanding of application and web servers – JBOSS, TOMCAT, JETTY

Hands- on experience for Eclipse IDE

Self-learner willing to experiment with latest features

Team player, willing to take responsibility and contribute

Experience in Waterfall/Agile development

Good communication skills both written and oral.

Hands on Experience with Unit Testing of Application using Junit Framework.

Key Result Areas:

Requirement analysis, design, Coding & unit testing

Technical documentation

Timely delivery of module with good quality

Sound knowledge on OOAD

Sound knowledge on n-tier, MVC architecture

Necessary Qualification/ Technical Skills:

2-5 years of total IT experience

Strong knowledge with Java frameworks (Spring, Hibernate, mybatis,)

Strong core Java 7 or Java 8 skills (with good understanding of multithreading and performance tuning)

Strong understanding and experience on JavaScript (object oriented), AJAX, JQuery, Anuglar 2 or 4,Primefaces

Good knowledge on Jasper Reports, iReports & XML

Good knowledge on SQL or PL/SQL for Postgres, MySQL, Oracle database.

Good understanding of application and web servers – JBOSS,TOMCAT,JETTY

Desirable:

Experience in short release cycles & full software life cycle.

Entire SDLC knowledge

Demonstrated problem solving, analytic and troubleshooting skills.

Basic/Advanced Java Certification

Special Skills (If Any):

Experience in Performance Tuning and creation of secured applications

Experience with high volume and highly scalable application is a plus.

Experience in Transport, Logistics & Finance domain