Associate - Customer Experience

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Description

SRE Engineer

Role Overview 

As a Site Reliability Engineer, you will play a critical role in ensuring the availability and performance of our customer-facing platform. You will work closely with DevOps, DBA, and Development teams to provision and maintain infrastructure, deploy and monitor our applications, and automate workflows. Your contributions will have a direct impact on customer satisfaction and overall experience.

Responsibilities and Deliverables

• Manage, monitor, and maintain highly available systems (Windows and Linux)

• Analyze metrics and trends to ensure rapid scalability.

• Address routine service requests while identifying ways to automate and simplify.

• Create infrastructure as code using Terraform, ARM Templates, Cloud Formation.

• Maintain data backups and disaster recovery plans.

• Design and deploy CI/CD pipelines using GitHub Actions, Octopus, Ansible, Jenkins, Azure DevOps.

• Adhere to security best practices through all stages of the software development lifecycle

• Follow and champion ITIL best practices and standards.

• Become a resource for emerging and existing cloud technologies with a focus on AWS.

Organizational Alignment

• Reports to the Senior SRE Manager

• This role involves close collaboration with DevOps, DBA, and security teams.

Technical Proficiencies

• Hands-on experience with AWS is a must-have.

• Proficiency analyzing application, IIS, system, security logs and CloudTrail events

• Practical experience with CI/CD tools such as GitHub Actions, Jenkins, Octopus

• Experience with observability tools such as New Relic, Application Insights, AppDynamics, or DataDog.

• Experience maintaining and administering Windows, Linux, and Kubernetes.

• Experience in automation using scripting languages such as Bash, PowerShell, or Python.

• Configuration management experience using Ansible, Terraform, Azure Automation Run book or similar.

• Experience with SQL Server database maintenance and administration is preferred.

• Good Understanding of networking (VNET, subnet, private link, VNET peering).

• Familiarity with cloud concepts including certificates, Oauth, AzureAD, ASE, ASP, AKS, Azure Apps, 

Load Balancers, Application Gateway, Firewall, Load Balancer, API Management, SQL Server, Databases on Azure

Experience

• 7+ years of experience in SRE or System Administration role

• Demonstrated ability building and supporting high availability Windows/Linux servers, with emphasis on the WISA stack (Windows/IIS/SQL Server/ASP.net)

• 3+ years of experience working with cloud technologies including AWS, Azure.

• 1+ years of experience working with container technology including Docker and Kubernetes.

• Comfortable using Scrum, Kanban, or Lean methodologies.

Education

• Bachelor’s Degree or College Diploma in Computer Science, Information Systems, or equivalent 

experience.

Additional Job Details:

• Working hours: 2:00 PM / 3:00 PM to 11:30 PM IST

• Interview process: 3 technical rounds

• Work model: 3 days’ work from office

Job Title : Junior ELK Data Engineer

Experience Required : 3+ Years

Location : Bangalore (Work From Office / Hybrid as per project requirement)

Job Type : Full-Time

Joining : Immediate Joiners only

Job Summary :

We are seeking a Junior ELK Data Engineer with over 3 years of hands-on experience in the Elastic Stack (Elasticsearch, Logstash, Kibana, and Beats).

The ideal candidate will help design, develop, and optimize scalable data ingestion, indexing, and visualization solutions, contributing to the development of high-performance observability and analytics platforms for real-time monitoring and analysis.

Mandatory Skills :

Elastic Stack (Elasticsearch, Logstash, Kibana, Beats), real-time data ingestion, dashboard development, log processing, search optimization, system observability.

Key Responsibilities :

• Build and maintain data pipelines using Logstash, Beats, and Elasticsearch for real-time log ingestion and processing.
• Design and develop Kibana dashboards for effective visualization and alerting across various data sources.
• Optimize indexing strategies for large-scale distributed systems to ensure high search performance and reliability.
• Collaborate with DevOps and SRE teams to enable effective observability and monitoring solutions.
• Analyze system performance and troubleshoot issues related to logging and monitoring pipelines.
• Assist in configuring and maintaining ELK stack components in production and development environments.

Preferred Qualifications:

• Experience in handling distributed systems logs and metrics at scale.
• Familiarity with scripting (Python/Shell) for data manipulation or automation.
• Exposure to cloud platforms (AWS, Azure, or GCP) is a plus.
• Understanding of containerized environments like Docker/Kubernetes.

Company Overview:

OLOID is a leading provider of physical identity and access technology committed to enabling converged cyber and physical security for the modern workplace. Dedicated to ensuring secure and privacy-forward authentication, OLOID’s objective is to establish a framework that connects and manages workplace security by integrating with HR, IT, and various records systems, unifying cyber and physical identities across the organization.

Job Summary

We are seeking a highly skilled and experienced Senior Node.js Developer to join our development team. The ideal candidate will have a strong background in software engineering with a focus on JavaScript, Node.js, and modern web technologies. You will play a key role in building scalable backend services, integrating APIs, and contributing to full-stack development using frameworks like ReactJS.

Key Responsibilities

·         Design, develop, and maintain robust backend services using Node.js

·         Collaborate with front-end developers to integrate user-facing elements with server-side logic

·         Develop and consume RESTful APIs for various services

·         Write clean, maintainable, and secure code following best practices

·         Troubleshoot, debug, and optimize application performance

·         Implement authentication and authorization mechanisms where needed

·         Contribute to code reviews and technical discussions

·         Maintain and monitor applications on Linux-based environments

Required Qualifications

·         Bachelor’s or Master’s degree in Computer Science or a related field

·         Minimum 8 years of professional programming experience

·         At least 3 years of hands-on experience with Node.js development

·         Strong knowledge of JavaScript, particularly in browser-based frameworks such as ReactJS and Redux

·         Experience with Node.js frameworks such as Express or Hapi (preferred)

·         Solid understanding of asynchronous programming and its patterns

·         Skilled in troubleshooting and debugging complex applications

·         Familiarity with Linux environments

·         Proficiency in working with RESTful APIs and API integration

What You will do

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location

Remote - work from anywhere

We’re looking for an experienced software Tester (Manual and Automation) to work with Quoality- A Modern Operating Infrastructure for Hospitality Businesses to help them improve the guest experience and generate additional revenue.

Founded in 2021, Quoality is a Hospitality Tech company backed by a US-based Newchip Accelerator. Our mission is to equip businesses with the tools they need to grow. 

By providing tools, insights, and education with minimal effort on the business's part, the barrier to making actionable business decisions is lowered dramatically. Everything we do is driven by this mission. Everything we do needs to positively answer the question, "Does this help businesses grow?"

Product Demo: https://www.youtube.com/watch?v=gKklkRYKkC4&;t" target="_blank">https://www.youtube.com/watch?v=gKklkRYKkC4

Quoality Blogosphere: https://medium.com/quoality" target="_blank">https://medium.com/quoality

Oh, this is our favorite part. We’ve seen companies that write 'templatized' BS for this section; stuff that’s never followed in reality.

Not us. Here are some of our core values to give you a sense of who we are as a team:

• First and foremost, we’re super transparent. We all know what everyone’s working on, how’s the company doing, and the whole shebang.
• We’re all super chill. 
• Work time ain’t playtime. We take our work very seriously. We’re a small bunch on a mission to change the guest experience in the hospitality industry, once and for all.
• Deadlines are a thing for us. We are super punctual.
• We know what we are working on and aren’t clueless.
• We’re more friends than colleagues.
• Monthly 1:1s with the founders where you can directly share & receive feedback.

Not convinced yet? Okay, here’s the fun stuff:

• Flexible leave policy. Yeah, it’s truly flexible. We trust you.
• We have a flexible remote work policy in India.  Work from the beautiful beaches of Goa or the stunning mountains of Manali, we’re all good.
• Annual workstations at exotic destinations. Subject to change and hitting milestones.
• Allowances to choose your coworking space (if you want), courses & any tool that you think is beneficial to succeed in this role.

📄 The role & what we are looking for:

🧑‍💻 Responsibilities:

• Reviewing software requirements and preparing test scenarios.
• Executing tests on software usability.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Take full ownership of the module starting from architectural and design decisions to shipping.
• Like the work you do, enjoy collaborating with your coworkers, communicate as much as you can, and have fun. 

What are you going to do?

• Understand business use cases/user stores and develop test cases/scripts
• Perform manual QA testing including functional testing, regression testing, system testing, white box testing, and black box testing
• Participate in the review and analysis of business requirements, functional specifications and design documents
• Collaborate with project team members on development and customer needs
• Solid knowledge of QA testing methodologies, concepts, processes, and documentation
• Ability to automate at UI/API/Database level and apply the same in their testing
• Required knowledge of DB testing and  API testing with tools like Postman etc, along with performance testing.
• Solid experience working with web-based user interfaces, and mobile applications.
• Dedication to product excellence and software testing best practices
• Flexibility and adaptability to a rapidly changing environment
• Creatively think outside the box to identify potential problems, and increase coverage for testing framework

You Need To Have

• 3+ years of relevant software testing experience
• Good in Test Plan, Estimation techniques and testing methodologies.
• Good in Requirement understanding and preparing requirement traceability matrix
• API testing with Postman and other similar tools
• Good in Selenium Scripts and framework designing 
• Knowledge of scripting with any programming language is a plus.
• User interfaces testing, mobile applications testing of Android and iOS
• Load testing and performance testing with different tools like JMETER 
• Knowledge of API documentation tools like Swagger etc.
• Should have experience using ReAssured with Debugging skills
• Basic Security testing tools knowledge is an add-on.

❕Bonus:

• Entrepreneurial spirit, Product Thinker, and ‘Can-Do' attitude.
• Passionate about leveraging technology for supporting product delivery in the Hospitality space.
• Operating style suited to working in a startup environment, where teamwork and resourcefulness are highly valued.
• Excellent leadership skills, including the ability to manage multiple assignments at a time.

Position description:

As a Sourcer, you will be responsible for sourcing active candidates from on-line databases, contact lists, and internal databases as well as sourcing passive candidates through networking, cold calling, complex internet searches, and research. This is a great opportunity for anyone in Staffing to become a part of a truly global sourcing effort. 

Responsibilities:
1. Proactively conduct research and investigate new ideas to create innovative sourcing strategies. Strong focus on sourcing passive candidates through networking, cold calling, complex internet searches, and research.

2. Source active candidates from on-line databases, contact lists, internal databases, and employee referrals.

3. Act as a search expert for a functional area(s) by understanding functional hiring needs, position specifications, and search requirements.

4. Partner with recruiters to generate ideas, leverage resources, and share information that facilitates an effective search process.

5. BA/BS degree preferred or equivalent experience

6. 3-5 years of recruitment experience in an agency

7. Be a market intel expert for the respective skill sets you hire for and drive insightful discussions around talent availability, forecasting, competitor landscape with recruiters and clients

• CI/CD
• Using tools like Git, Bitbucket, Jenkins, SonarCube, etc.  
• Understand Agile Values & Principles
• Knowledge of the DevOps methodology / should have worked on projects in a DevOps environment

• Experience in QA processes, Test Strategy, Test Design, Test execution analysis & reporting
• Design, develop, document, and maintain manual test cases and automated test scripts.
• Actively contribute in the day-to-day planning, design, execution, and reporting of manual test cases and automated test scripts
• Follows software engineering principals in development of automation, manual test cases, software tools, and SQL
• Understand and apply test-driven design concepts to test and debug automated solutions or manual test executions and software utilities developed by self and others
• Deliver accurate and maintainable code for test automation and software utilities
• Experience and desire to work in a Global delivery environment
• Proficient in Speaking, Reading and Writing English
• Should be able to take ownership of meetings, communicate thoughts clearly/concisely and push back whenever required
• Should be able to instruct and guide teams