11+ Workforce management Jobs in India

Job Title: Plant Head – Solapur Manufacturing Facility

Location: Solapur, Maharashtra

Department: Operations / Manufacturing

Reporting To: Operations Head

Education: B.E. / B.Tech in Mechanical/Electrical/Production or related field; MBA/PGDM preferred.

Experience: 11–15 years, with at least 5 years in a senior leadership role in plant/factory operations.

Brief Job Description:

The Plant Head will be responsible for leading end-to-end factory operations at Thermax’s Solapur plant, with a focus on achieving operational efficiency , Monthly outputs , ensuring statutory and regulatory compliance, fostering a culture of safety and quality, and driving continuous improvement.

The role demands strong leadership in production, maintenance, HR/ER, supply chain coordination, quality assurance, and administration.

Key Roles & Responsibilities: 

A. Plant Operations Management

• Oversee daily manufacturing activities to ensure Monthly outputs in line with the Business planning ,timely delivery, quality output, and cost control.
• Lead production planning, execution, stores & inventory management and monitoring in alignment with sales forecasts and customer orders.
• Ensure machine uptime, process reliability, and throughput maximization through effective maintenance coordination.

B. Administration & Compliance 

• Implement company policies, SOPs, and statutory rules across all functional areas.
• Handle factory licensing, labor laws, EHS regulations, and other government compliances.
• Conduct periodic audits (internal & external) for process and statutory adherence.

C. Industrial Relations & Workforce Management

• Lead harmonious industrial relations (IR) with union and non-union workforce.
• Address grievances, disciplinary matters, and ensure workforce motivation and productivity.
• Coordinate with HR for recruitment, training, performance evaluation, and legal compliance.

D. Health, Safety & Environment (HSE) 

• Drive a zero-accident culture; ensure compliance with ISO 14001, ISO 45001, and safety norms.
• Conduct safety drills, toolbox talks, and enforce use of PPE and safe work practices.

E. Continuous Improvement & Digitization 

• Drive lean initiatives, Kaizens, TQM, TCM, TPM, and 5S to improve productivity and efficiency.
• Support digitization of plant operations, asset tracking, energy monitoring, and data-driven decisions.

F. Stakeholder Coordination 

• Liaison with supply chain, sales, project management, quality, commercial and finance teams for smooth plant operations.
• Host customer visits, audits, and ensure factory readiness to meet client-specific requirements.

G. Asset & Inventory Management

• Manage assets, maintenance schedules, spares planning, and disposal as per company guidelines.
• Ensure accurate stock levels and efficient utilization of materials and consumables.
• Responsible for overall inventory management including raw materials, WIP, finished goods, consumables, and spares, ensuring optimal stock levels, minimum working capital, and alignment with production schedules.
• Should be able to operate ERP-based material control and support SCM in improving inventory turnover ratio

H. Reporting & Documentation

• Prepare and present daily/weekly/monthly MIS reports to management.
• Maintain accurate documentation of production, maintenance, safety incidents, and legal compliances.
•  

Desired Profile & Skills:

• Knowledge Areas: 
• Factory Act, Labour Laws, and Environmental Regulations
• ISO, TPM, TCM, TQM, Lean Manufacturing
• Budgeting, Cost Control, and CAPEX Planning
• Technical Skills: Knowledge of manufacturing and plant maintenance; Proficiency in MS Office, ERP/SAP, CMMS tools.
• Leadership Attributes: 
• Strong decision-making and problem-solving skills
• Excellent communication and interpersonal abilities
• Ability to build teams and drive performance
• Crisis management and conflict resolution capability

As a Customer Support Executive, you will be responsible for managing inbound calls through a dedicated support line and assisting with system-related queries. Your role involves documenting queries accurately, providing first-level support, and coordinating with the internal team for resolutions. This is a customer-facing role that requires strong communication skills, basic computer knowledge, and a service-oriented approach.

Key Responsibilities

Call Handling & Query Management

• Answer inbound calls on the dedicated support line with professionalism.

• Log and document customer/system queries accurately.

• Maintain structured records for tracking and reporting.

Basic System Support

• Provide timely and accurate first-level responses to customer queries, ensuring issues are resolved effectively.

• Guide the users through basic troubleshooting steps.

• Escalate unresolved or technical issues to the internal team.

Collaboration & Escalation

• Work closely with the internal support team to ensure timely resolutions.

• Communicate escalated issues with complete details for faster problem-solving.

• Follow up to ensure query closure and customer satisfaction.

Documentation & Reporting

• Maintain logs of queries and call outcomes for reference.

• Prepare simple reports on recurring issues and support trends.

• Share daily, weekly and monthly updates with the internal team.

Professional Communication

• Ensure clear, polite, and professional communication with customers. • Handle customer queries with patience and empathy.

• Represent SmartWinnr’s brand values in every interaction.

Desktop Support Engineer

Job Location - Kharadi, Pune

(Work from Office Only)

We are looking to hire a skilled desktop support engineer to assist our clients with computer

hardware and software issues. You will be required to work on-site and software upgrades,

systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of

home and office systems, good problem-solving skills, and high-level interpersonal skills. A

top-class desktop support engineer provides fast and effective support for clients

experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities:

• Responding to client support requests.

• Contacting clients to find out the nature of the problem.

• Troubleshooting hardware and software issues.

• Installing and maintaining hardware and computer peripherals.

• Installing and upgrading operating systems and computer software.

• Troubleshooting networking and connection issues.

• Advising on software or hardware upgrades.

• Configure and maintain routers, switches, firewalls, and other network devices

• Implement network solutions to support business needs and growth.

• Stay up-to-date with the latest trends and best practices in network and cloud technologies.

• Monitor network and cloud performance and identify and resolve issues promptly..

• Document network and cloud configurations, processes, and procedures.

Desktop Support Engineer Requirements:

• Bachelor’s degree in computer science or information technology.

• Proven work experience as a desktop support engineer or support technician.

• Advanced knowledge of computer hardware systems, chipsets, memory modules, and

peripherals.

• Knowledge of popular operating systems, software applications, and remote connection

systems.

• Working technical knowledge of current network hardware, protocols, and Internet standards.

• Able to effectively prioritize tasks in a high-pressure environment.

• Ability to present ideas in user-friendly language.

• Ability to solve complex hardware and software issues.

GemsCap Global Analyst Pvt. Ltd.

14th Floor B Wing ITPP- International Tech Park, Kharadi, Pune - 411014, INDIA.

• Ability to travel and work after hours when necessary.

• Excellent interpersonal skills, problem solving skills & good analytical skills.

• Good written and verbal communication skills.

Experience:- Overall 10 to 12 years of experience of which atleast 5 to 7 years’ experience should be in Information Security. Mandatory is 5 to 7 years’ experience in Information security and with one full end to end implementation experience.

Base location: - Bengaluru - Must

Joining requirement: - Not later than second week of June 2023.

Requirements: -

1.      Mandatory - ISO 27001:2013 lead implementor certified

2.      Mandatory - ISO 27001:2013 lead auditor certified (but if it is a good candidate, we can still consider)

3.      Good to have – CISA, CISM, Risk management certification, Privacy certifications.

4.      Mandatory - Atleast one end to end implementation experience of ISO 27001 standard. The candidate should have a good implementation knowledge of ISO 27001, ISO 27002 standards and is required to implement the ISO requirements and run the ISMS program for multiple countries.

5.      This immediate requirement is for implementing the ISMS program for our Canadian office location. The candidate should be willing to work from Bengaluru in EST time zone during this implementation phase whenever required.

6.      Good documentation skills.

7.      Develop, implement, maintain, review and continually improve Information Security policies.

8.      Good understanding and knowledge of applicable legal and regulatory requirements as relevant to information security.

9.      Manage and maintain a risk register / risk database along with risk treatment plans.

10.  Good understanding of physical and environmental security.

11.  Conduct Internal Audits based ISO 27001 standards and Personal Data Protection policies. A good experience in independently conducting Internal and supplier audit with respect to information security.

12.  Provide training to the employees on Privacy & Information Security Management System on regular intervals.

13.  The greater part of the job involves interacting with people, interviewing them / auditing, Preparing audit reports, discussing / persuading / influencing.

14.  Mandatory: Good verbal and written communication skills. Eye for details.

15.  Good presentation skills.

16.  Since this is a trusted role, candidates must be willing to undergo extensive background checks to verify their identity, character, qualifications, skills and experience.