11+ Workflow management Jobs in Pune | Workflow management Job openings in Pune

1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements

Active Directory Admin. , M365 Identity management

Experience: 6–9 Years

Location: Pan India

Notice Period: Immediate to Short Notice Preferred

Required Skills

• Strong experience in Microsoft Active Directory Administration
• Experience in Designing and Implementing Active Directory
• M365 Identity Management
• User, Group and Computer Object Management
• Active Directory Domain Services (AD DS)
• Group Policy Management (GPO)
• Active Directory replication and troubleshooting
• Identity and Access Management (IAM)
• Microsoft Entra ID / Azure AD
• User provisioning and de-provisioning
• Authentication and authorization management
• DNS and Active Directory integration
• PowerShell scripting for AD administration and automation
• Incident, Problem and Change Management
• Experience with ServiceNow or other ITSM tools

Description:

Analytical Engineer with strong Data Analyst and Data Modelling expertise required to translate business requirements into structured, analytics-ready datasets. Must have experience in Data Vault 2.0 / dimensional modelling and advanced SQL for data transformation and analysis. Role focuses on data profiling, validation, and delivery of trusted data for reporting and analytics. Experience with Azure/Databricks and enterprise data environments preferred. Strong stakeholder engagement and ability to bridge business and technical data requirements essential.

Must Have Skills

• Data Analysis
• Data Governance
• Data Modeling tool

Nice to Have Skills

• Business writing skills
• Governance, Risk and Controls
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

🚀 We’re Hiring: Software Development Engineer (Backend) | Onsite in Pune

We’re currently hiring for our client – a high-growth fintech company backed by top global investors with $14M+ raised.

Our client is on a mission to simplify the CFO stack for fast-growing businesses. From smart corporate cards to automated vendor payments and streamlined procurement, they empower companies across industries to transform financial chaos into clarity.

Now, they are looking for a passionate Backend Engineer to join their Engineering team in Pune (onsite).

🔹 What You’ll Do

• Design, build, and maintain scalable backend systems using Kotlin, Micronaut & Spring Cloud
• Collaborate with engineers to ensure reliability, security & performance
• Write clean, test-driven code with unit tests & TDD
• Contribute to new features, integrations & backend architecture
• Work on microservices, event-driven systems, and clean architectures

🔹 What We’re Looking For

• 3+ years of experience in backend development with Kotlin, Micronaut, Spring Cloud (or similar)
• Strong grasp of unit testing & TDD
• Exposure to DDD, CQRS, Clean/Hexagonal Architecture, Microservices, Multi-tenancy, Event Sourcing is a big plus
• Problem-solving mindset with strong analytical skills
• Excellent team player with clear communication

🔹 Bonus Points

• Experience in fintech or B2B spend management
• Familiarity with Azure, Docker, Kubernetes

📍 Location: Pune, Maharashtra (Onsite)

If you’re excited about solving complex engineering challenges in fintech and want to build products that make an impact, we’d love to connect!

EXPERTISE AND QUALIFICATIONS

• 14+ years of experience in Software Engineering with at least 6+ years as a Lead Enterprise Architect preferably in a software product company
• High technical credibility - ability to lead technical brainstorming, take decisions and push for the best solution to a problem
• Experience in architecting Microservices based E2E Enterprise Applications
• Experience in UI technologies such as Angular, Node.js or Fullstack technology is desirable
• Experience with NoSQL technologies (MongoDB, Neo4j etc.)
• Elastic Search, Kibana, ELK, Logstash.
• Good understanding of Kafka, Redis, ActiveMQ, RabbitMQ, Solr etc.
• Exposure in SaaS cloud-based platform.
• Experience on Docker, Kubernetes etc.
• Experience in planning, designing, developing and delivering Enterprise Software using Agile Methodology
• Key Programming Skills: Java, J2EE with cutting edge technologies
• Hands-on technical leadership with proven ability to recruit and mentor high performance talents including Architects, Technical Leads, Developers
• Excellent team building, mentoring and coaching skills are a must-have
• A proven track record of consistently setting and achieving high standards

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company, and our products are created by using the latest technologies like ML and AI. Our UI is in Angular JS and we are developing our mobile apps using React.

2. A Market Leader: Zycus is recognized by Gartner (world’s leading market research analyst) as a Leader in Procurement Software Suites.

3. Move between Roles: We believe that change leads to growth and therefore we allow our employees to shift careers and move to different roles and functions within the organization

4. Get a Global Exposure: You get to work and deal with our global customers.

5. Create an Impact: Zycus gives you the environment to create an impact on the product and transform your ideas into reality. Even our junior engineers get the opportunity to work on different product features.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user-experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-

to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

• We are looking for a Video Editor who is creative and enthusiastic about creating high-quality, engaging content.

• Use creative video editing techniques to produce innovative content for Daily social media posting, Advertising/Marketing, Awareness campaigns etc.

• Experience in Adobe After Effects, Adobe Premiere Pro, Adobe Photoshop, Adobe Illustrator & Audacity is a must.

• Post-production and editing of all photography and videography.
• Develop graphical animations, GIFs, videos, Typography, and integrate voice-overs.

• Ability to think up creative ideas to promote a brand's products in innovative ways.

• Excellent creative skills and a great eye for detail.

• Develop and execute influencer marketing strategies and creative

campaigns

• Identify and build relationships with prominent influencers
• Building an influencer ecosystem for e-commerce/start-ups.
• Research relevant influencers and contact them.
• Build good relationships with influencers.
• Negotiating with influencers
• Monitor influencer activity, analyse their performance, identify areas

of improvement, and recommend

• Research relevant industry experts, competitors.
• Brainstorm new, creative approaches to influencer/ affiliate/

collaboration campaigns.

• Liaising with the marketing team to create and coordinate

marketing strateg