Director - Product Management

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

To be the right fit you will need:

• Min 6+ years of experience in ReactNative (including React-Redux)
• Should have some experience on Responsive UI development.
• Should have some experience on Typescript.
• Should have some experience of Bluetooth connections via mobile app
• Good to have experience of Firebase API’s
• Good to have frontend and backend experience
• Should have good verbal communication, as developers will directly interact with Client on calls and chat.
• Good to have Agile/Scrum based project experience.
• Good to have JIRA and BitBucket experience

JOB PURPOSE   

A Senior Associate Java WCS Technologist is considered as a senior contributor for complex modules of work by bringing deep core technology expertise and relevant business subject matter expertise to the table.  

JOB RESPONSIBILITIES   

• Sr. Associate, Technology plays a significant role during the design and implementation of the technological solution for our clients.   
• A Sr. Associate, Technology is involved in ensuring a quality technical design that satisfies the business requirements of the client.   

• A Sr. Associate, Technology is often involved in package evaluations and recommendations, communicating the technological details of the project to the business users and workshops with the clients. Sr. Associate, Technology also participates in gathering business requirements and assessing existing architectures and resources.  
• Sr. Associate, Technology provides leadership to the team by taking responsibility for a specific component or track of the project architecture.  By taking on this level of responsibility, a Sr. Associate, Technology spends more time overseeing the tasks required to implement a solution rather than performing the tasks directly.  This includes planning, estimation, resource management, issue resolution and quality assurance.  A Sr. Associate, Technology is also responsible for coordinating and communicating with the other tracks and disciplines involved in the project.   
• In performing the essential functions of this role, the work is fast-paced, moderately noisy and team-based.  Additionally, frequent overnight travel is required.  
• Prepares the technical design of the more complex technology components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)  
• Participates in and in some cases drives design reviews of other modules and provides insightful comments to improve the design quality and design conformance to standards  

• Assists the architect in articulating the pros and cons of using a certain technology stack/package or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture  
• Implements slice of application (EAR) and proofs of concept (spike solution) to prove any new technologies or integration scenarios in the module  
• For package implementations, aids the Architect of the project to perform the gap analysis between business requirements and the package features and design the configuration, customizations, extensions, interfaces required to meet the requirements  
• Provides innovative solutions to project level technical issues  
• Critiques a design created by another designer and helps identify design and performance improvements  

• Interacts with a set of clients (client senior developers and architects) to create technology specifications from business requirements for one of the modules within the project  
• In some scenarios, collaborates with client developers to design, build, test and deploy the module components and integrate with the rest of the modules  
• Raises and drives to closure with the client any technical design and implementation issues in the module and also in the interfaces and interactions with other modules  
• Estimates the implementation and deployment of the module based on design architecture, testing strategy and overall project plan  
• Assists the architect in coming up with the overall estimates for the project along with any key risks and issues and their mitigation  

• Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on quality or the ability to deliver to timescales or estimates  
• Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery  
• Mentors the team on the best techniques to debug and troubleshoot design and implementation defects and issues  
• Shares point of view on technology stack, package and latest technology and business trends in one or more relevant areas (e.g. eCommerce, Content Management).  
• Documents the technical design using UML, suitable design patterns in the form of technical design narrative, object models, sequence diagrams, collaboration diagrams  

SKILL REQUIREMENTS  

Experience in: J2EE - Application Servers, Java - ORM, Java - Spring Framework, Core  

Java, SQL Development Languages, Java - Web, Presentation Frameworks, Java - Messaging  

Implementation, Java Web Services, Planning/ Execution & Tracking, Scoping and  

Estimating, Data Modeling, High Availability and Failover Applications, High Throughput / Transaction Application, Logical Architecture Design, OOAD and UML, Package / Vendor Selection, Performance / Capacity Planning, Application, Security.  

Ability to abstract detail into larger (repeatable) patterns, familiarity with user centered analysis and evaluation techniques   

Understanding of the project life cycle process to effectively be able to manage a sub- 

Business Knowledge:  Domain experience on Enterprise data warehouse would be a plus.  

Personal Attributes: a. Strong and innovative approach to problem solving and finding solutions b. Excellent communicator (written and verbal, formal and informal) c. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution d. Ability to multi-task under pressure and work independently with minimal supervision. e. Ability to prioritize when under pressure  

EXPERIENCE   

2-8 years  

EDUCATION  

Full Time Bachelor’s / Master’s degree (Science or Engineering preferred)  

Mandatory skills:

SAP HANA Database 1.0 & 2.0.

HANA Database Tools.

Monitoring, Tuning, and Troubleshooting of SAP HANA systems.

Job description

• Having experience on Implementation, Upgrade and Maintenance & Support Projects.

• Planning all the upcoming activities with the client and with the team and making sure it is

executed on time.

• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed

the system refresh activities

• Installation of SAP Hana Database 1.0 and 2.0

• Starting and stopping of SAP HANA systems

• Monitoring SAP HANA system landscape

• Create and configure connection SLT to ECC

• Initial configuration of SLT Replication Server

• Experienced in using various HANA database tools like HANA studio

• Scheduling regular backups of HANA system

• SAP Hana system Refresh and performed the Revision upgrades

• Upgrades the Hana Database from 1.0 and 2.0

• Performed the Client Copies, Movement of Transports, configured the Printers and Applied

the support packages in ABAP and Java systems using SPAM and SUM

• Having experience on Implementation, Upgrade and Maintenance & Support Projects.

• Planning all the upcoming activities with the client and with the team and making sure it is

executed on time.

• Experience in monitoring, tuning, and troubleshooting of SAP HANA systems and performed

the system refresh activities

• Installation of SAP Hana Database 1.0 and 2.0

• Starting and stopping of SAP HANA systems

• Monitoring SAP HANA system landscape

• Create and configure connection SLT to ECC

• Initial configuration of SLT Replication Server

• Experienced in using various HANA database tools like HANA studio

• Scheduling regular backups of HANA system

• SAP Hana system Refresh and performed the Revision upgrades

• Upgrades the Hana Database from 1.0 and 2.0

• Performed the Client Copies, Movement of Transports, configured the Printers and Applied

the support packages in ABAP and Java systems using SPAM and SUM

We are looking for a Fullstack Developer experienced with Fullstack JavaScript, Cloud and IoT solutions. For the agile development of our web, mobile, and cloud applications and IoT products, building efficient, reliable and scalable solutions. A hands-on coding role, where you will build and manage your own team.

Tasks:

• Development of modern JavaScript-based applications in the back-end
• Development, implementation and optimisation of innovative IoT products, web apps and new features
• Technical product design, solution architecture, specifications and implementation of Livello solutions
• Work with a cross-functional team to define, build, test, and deploy universal applications
• Version control with Git is part of your daily work and continuous integration
• Ensure the implementation of technical standards, quality assurance and best practices.

Requirements:

• Bachelor's degree in Computer Science or comparable field of study
• 3-4 years experience in agile software development.
• Proficiency in Javascript, Node.js, TypeScript, Reactjs, Reactnative and Nest.js, MongoDB.
• Experience with GraphQL and docker as well as state management solutions (Redux, Saga)
• Experience with test and deployment automation (Gitlab, Fastlane, Jest).
• Experience with MongoDB or any equivalent Database.
• Ability to work cooperatively and independently, analytical thinking, willingness to lead and take on responsibility
• Fluent in English.

Nice to have:

• Experienced in IoT-to-Cloud managed services, Microservices, Kubernetes and Docker on GCP / AWS
• Knowledge of IoT device management and message brokers like AMQP or MQTT.

Benefits

• A responsible position in a fast-growing and highly innovative start-up
• An agile and diverse team with colleagues from all over the world, working with our main office in Germany
• English speaking open work environment, with flat hierarchies and short decision-making paths
• Advanced technology stack leveraging cutting-edge IoT hardware and software
• Creative freedom for own ideas, projects and personal development.

Our client is the fastest growing company in the space of student mobility in Asia Pacific as per Financial times.

More about them

- Long-term accommodation booking platform for students (think booking.com for student housing).

- Helps 80M students worldwide, find and book full-time accommodations near their universities, without the hassle of negotiation, nonstandardized and cumbersome paperwork, and broken payment process.

- Leading student housing platform globally, with 1M+ student housing units listed in 6 countries and across 80 cities.

- Growing rapidly and targeting $400M in annual gross bookings value by 2022.

Key Skill

• Ensure that all activities are carried out in a timely and cost-effective manner.
• Application management procedures, systems, and best practices.
• Materials are purchased, inventory is planned, and warehouse efficiency is monitored.
• Assist the organization's processes in remaining lawful.
• Develop strategic and operational goals.
• Examine financial information and apply it to boost profits.
• Budgets and predictions must be managed.
• Perform quality checks and keep track of production KPIs.
• Train and oversee employees 
• Look for methods to improve customer service quality.

About Meatigo

We’re transforming the way in which Indians Eat Meat!

 Meatigo is the leader in the online gourmet meat and delicatessen grocery space and we are proud to be one of the most innovative companies in the food retail space. Since 2016, we’ve worked towards transforming the way Indians eat meat by offering fresher, safer, responsibly sourced, sustainable and more nutritious meat products.

Backed by a team of people, with over 35 years of experience in meat processing & meat products, Meatigo boasts of an unrivalled expertise in cold-chain management, sourcing, manpower training and quality control. We follow an end-to-end business based on the hub and spoke model that starts from procuring the fresh produce to processing, storage and delivery. We currently deliver orders within 120 minutes across 8 Cities (and counting!)

For more details, do check out  http://www.meatigo.com">www.meatigo.com

About The Role

At Meatigo, we're redefining the future of on-demand meat delivery. We're building a small team of incredibly talented programmers and developers to enable us to achieve our vision of connecting customers to better meat from Meatigo.

 We are looking for a leader to launch and grow our Meatigo Tech Team. 

 You will be responsible for building the next version of the Meatigo Consumer Website, Consumer App, Internal Apps as well as integration into other platforms. As we gear up for the next level of growth at Meatigo, you'll lead star engineers, designers, and operators in a fastgrowing dynamic environment. This role will be based out of Gurgaon, but you will speak with customers, stakeholders and teams all across India to understand their unique needs. The role demands a mix of entrepreneurship, cross-functional collaboration, and well-honed product judgement.

Job Description: (Junior TL Lead)

This role is for a person to lead a team which forms a part of the development project for an ecommerce application. The person should have a total work experience of 6-8years in the IT industry. 

Educational Requirements:

∙ Bachelor's / Master's Degree in the Computer Engg/Computer Science from reputed engineering college.

Project Management experience:

∙ Has lead a team of upto 3 developers or more over 2 full cycle development projects.

-Used Project Management tool Jira or Slack.

∙ Knowledge of testing and Software quality.

∙ Some experience on container set up and cloud deployments.

∙ A leader who inspires confidence and works as a team player.

∙ Hungry for learning.

Technology Skills and Experience

∙ Knowledge and use of CentOS and Tomcat.

∙ Knowledge and use of React.Js, Node.JS

∙ Knowledge and use of Bash, server side scripting

∙ Knowledge and use of Java Springboot

∙ Hands-on high level and detailed design knowledge and experience. ∙ Hands on development in Java using Java SDK 

∙ Experience with a UI framework like Bootstrap/Material design etc. ∙ Experienced in developing componentized UIs.

∙ Working knowledge of HTML5/java script/CSS/Typescript is must. ∙ Working experience of NodeJs

∙ Developed web services APIs and consumption [REST/SOAP]. ∙ Good knowledge of the use of MVC/MVVM patterns

∙ Working with Caching layers like Redis.

∙ Knowledge and use of ERMs/ORMs preferable.

∙ TDD & BDD, the use of tools like Karma/Mocha/Jasmine is required. ∙ Application performance and scalability enhancement.

∙ Knowledge of loosely coupled design.

∙ Security aspects in design and development of applications.

Database

∙ At least 5 years’ experience with RDMS like MySQL Database, table design,  normalization, and database performance.

Cloud

∙ Hands on knowledge of AWS cloud based development, deployment and  support preferable.

∙ Hands on experience of using Docker containers on the AWS platform. Knowledge of Kubernetes preferable.

∙ Hands on experience in Server Management and AWS instances preferable.

Tools Knowledge and Skills

∙ Used Gitlab

∙ Used Selenium or UFT/Silk or other testing tool.

∙ Used Jira, Slack or Trello

∙ Used Nagios (optional)

Salary:

∙ INR 10-20 Lakhs inclusive of all allowances.

Location:

∙ Gurgaon, Haryana

Joining:

∙ Preferably by 15 June 2021 but latest by 01 July 2021

• You will be proficient in Agile methodologies of Software Development especially SCRUM.
• You will be able to successfully maintain discipline as informed by your seniors.
• You will regularly attend stand-ups and project discussions.
• You will be proficient in full stack dot net development especially web technologies.
• You will have an intermediate level skill set in web development using .net technology.
• You will have a fair understanding of the testing cycle to improve the quality of the software being developed.
• You will assist in writing software requirements documentation.
• You will assist your seniors in doing business analysis on live projects.
• You will assist in doing software testing as and when required.
• You will attend regular training sessions conducted by your seniors.
• You will strive towards writing better code which is more efficient and is also maintainable. 
• You will be proficient in team communication via the official channels such as email, project tracking tools, slack etc.