Director - Product Management

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

Digit’s mission is to ‘Make Insurance, Simple’. We are backed by Fairfax- one of the largest global investment firms. We have also been ranked as 'LinkedIn’s top 5 start-ups of 2018' and 2019 and are the fastest-growing insurance company. We have also been certified as a Great Place to Work!

We are reimagining products and redesigning processes to provide simple and transparent insurance solutions that matter to consumers. We are building a technology-driven platform that can offer customized products at reduced cost and provide great customer service.

Role: SEO/SEM Executive

Location: Bangalore

Education: Any Graduate

Experience: 1-2 years of experience as a SEO, SEM, or similar Digital Marketing role

Employment type: Full-time and work from office

You will be responsible for performing all SEO/SEM activities such as content strategy, link building and keyword strategy to increase rankings on all major search networks. You will also manage all SEM campaigns on Google, Yahoo and Bing in order to maximize ROI.

Responsibilities

· Responsible for different sections of our website and growing its traffic and leads.

· Performing ongoing keyword research including discovery and expansion of keyword opportunities.

· Researching and implementing content recommendations for organic SEO success.

· Conduct simple keyword research and use SEO guidelines to increase web traffic.

· Experience with tools such as SEMrush, Google Keyword Planner, or any other.

· Optimising copy and landing pages for search engine optimization.

· Research and analyse competitor advertising links.

· Develop and implement link building strategy.

· Work with the development team to ensure SEO best practices are properly implemented on newly developed code.

· Work with editorial and marketing teams to drive SEO in content creation and content programming.

· Recommend changes to website architecture, content, linking and other factors to improve SEO positions for target keywords.

· Executing tests, collecting and analysing data, identifying trends and insights in order to achieve maximum ROI in paid search campaigns.

· Tracking, reporting and analysing website analytics, pay-per-click (PPC) initiatives and campaigns.

· Monitoring campaign expenses, staying on budget, estimating monthly costs and reconciling discrepancies.

· Optimize copy and landing pages for paid search engine marketing campaigns.

· Perform ongoing paid keyword discovery, expansion and optimisation.

· Research and analyse competitor advertising links.

Requirements and Skills

· Proven SEM experience and success managing/monitoring PPC campaigns across Google.

· Well-versed in performance marketing tactics.

· Up to date with the latest trends and best practices in search engine marketing

· In-depth experience with bid management tools (e.g., Click Equations, Marin, Kenshoo, Search Ignite)

· Experience with website analytics tools (e.g., Google Analytics, Adobe Analytics, etc.)

· Strong analytical skills and experience generating SEM reports.

· Familiarity with A/B and multivariate experiments.

· Working knowledge of HTML, CSS, and JavaScript development and constraints.

· BS/MS degree in Marketing or a quantitative, test-driven field.

· Hands-on experience with Content Management Systems (e.g., Adobe Experience Manager or WordPress) (Not mandatory).

· Ability to meet deadlines.

· Any graduate.

• Designing and building responsive and mobile-friendly websites optimised for different devices and browsers
• Writing clean, efficient, and well-documented code using languages such as HTML, CSS, XML, and JavaScript, PHP, Python,
• Implementing and maintaining website content management systems
• Troubleshooting and debugging issues to ensure websites are functioning correctly
• Staying up-to-date with the latest web technologies and industry trends to ensure the website is current and secure
• Creating and managing databases for website functionality
• Ensuring website accessibility and security to protect sensitive data and user information
• Maintaining and updating existing websites
• Testing both new and current website and correcting potential errors that may arise

Hello,

I am Prashant Mehta, Business Head at Jal Electricals

Welcome Professional Advertiser!

Our company is currently looking for a talented online advertiser to help us run a campaign to bring our new product to market.

*Job requirements:

Create creative and effective online advertising campaigns to introduce JAL smart lock products to potential customers.

Design advertising strategies, including search ads, display ads, and social media ads.

Monitor, analyze and evaluate the effectiveness of advertising campaigns to make necessary adjustments.

*Skill requirements:

Experienced in online advertising with the ability to develop effective advertising strategies.

Familiarize yourself with online advertising tools including Google Ads, Facebook Ads, Instagram Ads and other search engines.

Time management skills and the ability to achieve goals.

If you are a talented online advertiser who is passionate about advertising and has experience running online advertising campaigns, we are happy to work with you.

Here is our full project profile information for your reference:

Are you using a Windows computer there? I will send you a link containing all the information you need in a zip file, including the terms of the contract, resume, website, images, product description, company profile and goal so you can better understand us.

Project Profile:

https://www.icloud.com/iclouddrive/0527lO2RAzBUoNY_hlX5_9OFA#Project_information_%E2%80%9CJal_Electricals%E2%80%9D_GD-25

Marketing budget:

https://www.icloud.com/iclouddrive/0527lO2RAzBUoNY_hlX5_9OFA#Project_information_%E2%80%9CJal_Electricals%E2%80%9D_GD-25

If you are interested in the project and do not want to miss this work. Please review the profile carefully and give us feedback

Thank you for your review and good luck!

Best regards

Organization Name: Agami Realty

Company Website:agamirealty.com

Position Name:  Sales Executive

Job Location: Boisar 

Nature of Job: Permanent

Monthly Salary: In the range of Rs10,000/- to Rs 20,000/- 

Sales Executive job responsibilities include, but are not limited to:

• Conduct market research to identify selling opportunities and evaluate customer needs
• Generate sales through cold calling and explain project amenities and pricing
• Set up meetings with potential clients to ensure maximum site visits
• Participate on behalf of the company in exhibitions or conferences
• Explaining the customer about the EMI and loan eligibility
• Help the customer in getting ready the documentation required for loan processing

Requirements

• Excellent knowledge of MS Office
• Thorough understanding of selling and negotiating techniques
• Fast learner and passion for sales
• Self-motivated with a results-driven approach

ENGINEER / SR ENGINEER– JAVA/ JEE TECHNOLOGIES

 PUNE

EXPERIENCE –  4+ YEARS (4-12 YEARS) EXPERIENCE IN JAVA/ JEE TECHNOLOGIES.

TECHNOLOGY/SKILLS – JAVA1.9, SPRING BOOT, WEB SERVICES, ORACLE, HTTP PROTOCOL, WEB PROXY, JUNIT, XML, JSON

QUALIFICATION – B.E, BTECH, BSC, BCA, BCS OR EQUIVALENT POST-GRADUATION IN ANY BRANCH PREFERABLY IN E&TC, COMPUTERS

OTHER TOOLS USED – ECLIPSE, JIRA, CONFLUENCE, MAVEN, JENKINS, GIT/ BITBUCKET (SOURCE VERSION CONTROL).

SOFT SKILLS – SELF-MOTIVATED, FOCUSED, GOOD TEAM PLAYER, POSITIVE ATTITUDE, GOOD COMMUNICATION SKILLS – WRITTEN AND VERBAL WITH PRODUCT MANAGEMENT, INTERNAL IT AND STAKEHOLDERS.

NICE TO HAVE – KNOWLEDGE OF CRYPTOLOGY, HSM AND KEY MANAGEMENT / PKI / X509, XML SIG /SML ENC, SMART CARD OPERATING SYSTEM, TELECOMMUNICATION (GSM) AND ELECTRONIC PAYMENT SYSTEM, PROVEN KNOWLEDGE TO WORK IN PROCESSES ACCORDING TO CMMI (LEVEL 3).

DETAILS – GOOD TO HAVE ATTRIBUTES:

• KNOWLEDGE OF SOFTWARE ARCHITECTURE, UNDERSTANDING AND PREPARING SEQUENCE DIAGRAMS, ARCHITECTURE, AND PROCESS DOCUMENTATION.
• EXPERIENCE IN ENTERPRISE APPLICATIONS IN THE PAYMENT / BANKING DOMAIN PREFERRED.
• ANALYSIS, DESIGN AND IMPLEMENTATION OF SMART CARD APPLICATIONS FOR THE PAYMENTS SECTOR (MASTERCARD, VISA.)
• TELECOM/ EMBEDDED SYSTEMS OR SMART CARDS BACKGROUND.
• IDENTIFY AREAS FOR IMPROVEMENT TO ACHIEVE - OPERATIONAL EFFICIENCY, CUSTOMER SATISFACTION, AND VALUE ADDITION.
• PREFERABLY NO TRAVEL CONSTRAINTS.
• HIGH / LOW-LEVEL DESIGNING.

• Improve the look and feel of interactive computers and product software
• Create overall concepts for the user experience within a business webpage or product, ensuring all interactions are intuitive and easy for customers
• Analyze customer responses and website data to determine high traffic web pages and why some perform better than others
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts
• Build storyboards to conceptualize designs and convey project plans to clients and management
• Account for and track the human-computer interaction (HCI) element of a design
• Create surveys for research through various social media platforms to gather feedback on user's ease of use
• Conduct testing of completed applications, websites and software to Assess user experience