
About Company:
Our client is the industry-leading provider of CRM messaging solutions. As a forward-thinking global company, it continues to innovate and develop cutting-edge solutions that redefine how businesses digitally communicate with their customers. It works with 2500 customers across 190 countries with customers ranging from SMBs to large global enterprises.
About the role:
The Director of Product Management is responsible for overseeing and implementing product development policies, objectives, and initiatives as well as leading research for new products, product enhancements, and product design.
Roles & responsibilities:
- Become a product expert on all company's solutions
- Build and own the product roadmap and timeline.
- Develop and execute a go-to-market strategy that addresses product, pricing, messaging, competitive positioning, product launch and promotion.
- Work with Development leaders to oversee development resources, including managing ROI, timelines, and deliverables.
- Work with the leadership team on driving product strategy, in both new and existing products, to increase overall market share, revenue and customer loyalty.
- Implement and communicate the strategic and technical direction for the department.
- Engage directly with customers to understand market needs and product requirements.
- Develop/implement a suite of Key Performance Indicators (KPI's) to measure product performance including profitability, customer satisfaction metrics, compliance, and delivery efficiency.
- Define and measure value of software solutions to establish and quantify customer ROI.
- Represent the company by visiting customers to solicit feedback on company products and services.
- Monitors and reports progress of projects within agreed upon timeframes.
- Write very high quality BRD, PRDs, Epics and User Stories
- Creates functional strategies and specific objectives as well as develops budgets, policies, and procedures.
- Creates and analyzes financial proposals related to product development and provides supporting content showing allocation of funds to execute these plans.
- Write status updates, iteration delivery and release notes as necessary
- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.
- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.
- Monitor internal processes for efficiency and validity pre & post product launch/changes.
Requirements:
- Excellent communication skills, both verbal and in writing.
- Strong customer focus paired with exceptional presentation skills.
- Skilled at data analytics focused on identifying opportunities, driving insights, and measuring value.
- Strong problem-solving skills.
- Ability to work effectively in a diverse team environment.
- Proven strategic and tactical leadership, motivation, and decision-making skills
Required Education & Experience:
- Bachelor's Degree in Technology related field.
- Experience in working with a geographically diverse development team.
- Strong technical background with the ability to understand and discuss technical concepts.
- Proven experience in Software Development and Product Management.
- 12+ years of experience leading product teams in a fast-paced business environment as Product Leader on Software Platform or SaaS solution.
- Proven ability to lead and influence cross-functional teams.
- Demonstrated success in delivering high-impact products.
Preferred Qualifications
- Transition from software development role to product management.
- Experience building messaging solutions or marketing or support solutions.
- Experience with agile development methodologies.
- Familiarity with design thinking principles.
- Knowledge of relevant technologies and industry trends.
- Strong project management skills.

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● Experience using technologies Cypress, Cucumber, Appium, Maven, Log4J2, TestNG,
Junit.
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- Reporting to the Customer Experience Manager
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You write high-quality, maintainable, and robust code, often in Java/C#/Python/C++/Go/Ruby on Rails.
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You solve problems at their root, stepping back to understand the broader context.
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You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
You recognize and use design patterns to solve business problems.
You understand how operating systems work, perform and scale.
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You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
You communicate clearly with your team and with other groups and listen effectively.
Skills & Experience:
Bachelors or Masters in Computer Science or relevant technical field with 3+ years of experience in Design and Development
Experience in software development and full product life-cycle.
Excellent programming skills in any object-oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
Proficiency in SQL and data modeling.
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About BRIDGEi2i
BRIDGEi2i is a trusted partner to enterprises globally for driving actions for digital transformation outcomes. Our clients choose us for our ability to provide contextual AI-powered analytics solutions to solve complex business problems and deliver digital transformation outcomes.
We specialize in asset-based consulting, a structured approach to solving complex business problems that deploy contextual solutions powered by our proprietary AI accelerators (Watchtower, Recommender, Optimizer and Converser). This helps enterprises drive wider consumption of insights and faster and more accurate decisions across
the board, thereby enabling faster time to value.
We are headquartered in Bangalore, India and also have offices in Fremont, Dallas, Chicago, Seattle and Boston.
About the team
BRIDGEi2i centralized design team is responsible for enabling design thinking across the organization and setting the standards for designing our products, solutions and projects. Speed, excellence, and collaboration are our core values.
Your Key Responsibilities
- Collaborate with business units, PMs, software engineers and leaders to help prioritize and guide design decisions.
- Facilitate design thinking workshops to navigate ambiguity.
- Deliver world-class designs to internal and external stakeholders.
- Iterate designs and documentation based on continued user testing and feedback.
- Work in a fast-paced environment.
- Contribute to our design system.
The Ideal Candidate
- 4-6 years of experience in UX/UI
- B2B product design experience
- Shipped products
- Data-driven
- Open to receiving feedback from unexpected sources
- Passionate about all things design
- Exceptional interpersonal, collaborative, and creative problem-solving skills
- Strong understanding of design processes









