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Job Summary:
We are seeking an experienced Implementation Manager to join our implementation team at Kapture CX. The successful candidate will be responsible for configuring and customizing the software workflows to meet the client's specific needs. The Workflow Implementation Specialist will work closely with clients to understand their business processes and requirements and ensure that the workflows are set up correctly.
Key Responsibilities:
- Configure and customize the workflows to meet the client's specific needs and translate them onto the product.
- Work in collaboration with project managers, perform configuration activities for successful delivery of the project and handover to account management.
- Provide training to the client's users and ensure that they are comfortable using the software.
- Collaborate with the development team to troubleshoot and resolve any technical issues related to the workflows.
- Create and maintain workflow documentation and ensure that it is up-to-date.
- Facilitate user acceptance testing and sign-off by clients.
Qualifications and Skills:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- At least 8 years of experience in software implementation, with a focus on workflow design and configuration.
- Strong understanding of workflow design and implementation methodologies, tools, and techniques.
- Experience with business process mapping
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with SaaS software development and project management methodologies is a plus.
Website : www.kapturecrm.com
LinkedIn : https://www.linkedin.com/company/kapturecrm/
Codemonk is seeking an experienced Project Manager to join our team. The ideal candidate will oversee software development projects from beginning to end, serving as a crucial link between clients and technical teams.
Responsibilities:
- Ensure that the final product aligns with the client’s business needs and objectives.
- Implement industry best practices for defining project Sprints, goals, and deliverables, continuously enhancing them.
- Develop a detailed project plan to monitor progress using Jira.
- Ensure timely delivery of all projects within scope and budget.
- Collaborate with cross-functional teams, including software developers, designers, and stakeholders.
- Manage resource allocation and availability.
- Evaluate project performance using appropriate tools and methods, communicating progress to relevant stakeholders.
- Handle changes to project scope, schedule, and budget while ensuring project objectives are met.
- Create and maintain comprehensive project documentation.
- Cultivate and manage relationships with clients and stakeholders.
Requirements:
- Bachelor's degree in computer science, Information Technology, Business, or a related field.
- 4 - 6 years of experience as a project manager/business analyst in software development,
- Strong experience with project management methodologies, such as Agile, Scrum, and Waterfall.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and in a team environment.
- Experience with project management and business analysis tools like JIRA / Asana.
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
We are looking for Product Manager that will be responsible for bringing new product lines to consumers in an engaging, functional way, while opening up fresh distribution channels and collaborating with other departments. He/She will work creatively and pragmatically to conserve resources and engage the product line’s potential audience. Knowledge of key demographics and an innovative perspective on product development are important in this role.
ROLES AND RESPONSIBILITIES
• Lead the product life cycle including vision, strategy, roadmap, requirements, user experience, delivery, launch, and support.
• Lead interactions with cross-functional stakeholders in engineering, program/product management, business, and executive teams
• Executing process improvement initiatives to build scalable systems to support business growth.
• Driving optimization opportunities/initiatives and implementing new business processes.
• This role requires a self-starter with a strong background in process improvement, problem solving skills, a keen attention to detail, ability to work in a fast-paced environment with ambiguous situations, and strong program management skills.
• Write a go-to-market summary and introduce it to the rest of the department
• Create mission statement for product launch and forecast performance in individual channels.
DESIRED SKILLS & EDUCATION
• Bachelor’s Degree in Engineering or Marketing required
• 3+ years of experience managing cross-functional products and programs with tight deadlines
• Knowledge of the market and industry (SAAS Platforms, B2B products etc.)
• Excellent networking skills,especially regarding distribution channels and social media
• 3+ years of experience in process definition, having taken a product from concept to execution
• Ability to dive deep into data, existing processes, people and systems in order to invent,simplify and improve inefficient or unnecessarily complex processes
• Industry experience at a multinational organization
• Product and Program Management experience showing ability to organize tasks, prioritize competing demands, find solutions, and follow through to successful conclusions
• Advanced Excel & business modeling skills.
• Demonstrated ability to manage multiple competing priorities and drive projects to
completion.
What is the role?
Product Manager for this company will be responsible for the product features, analysis, documentation &
release execution throughout the lifecycle of the product portfolio. This includes feature specs,
listening to customers, creating business requirements, driving functional requirement, driving this
through development and successfully launching new product features. To read more about the kind
of qualities we are looking for this role, please checkthis link
Key responsibilities
• Develop business cases for each product feature to demonstrate feasibility
including target pricing and margin, addressable and realizable market,
SWOT analysis, estimated development, implementation, and support costs
etc.
• Solve customer problems and build functional, technical and design
specifications for the solution.
• Help define the value proposition of the product for the sales team and help
develop the sales tools that support the selling process of your products.
• Research and understand competitive offerings in your sector.
What are we looking for?
• An enthusiastic individual with 3+ years of experience in product
management.
• We would prefer candidates from Fintech, ecommerce, rewards, loyalty and
incentives.
• Candidates from IIT, NIT, BITS, NSIT, and other premier engineering colleges
ll be preferred.
• We'll look forward to technical skills required for a product role along with
soft skills required to manage multiple stakeholder roles. Rest we can explore
together during our interactions. If you find yourself to be someone that fits
this requirement then read on.
Whom will you work with?
You will closely work with technology, design, sales and customer care teams. You will report
to the head of product development.
What can you look for?
A wholesome opportunity in a fast-paced environment that will enable you to juggle between
concepts, yet maintain the quality of content, interact and share your ideas and have loads of
learning while at work. Work with a team of highly talented young professionals and enjoy
the comprehensive benefits that company offers.
We are
A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF,
Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls and
Compass. Company works with over 1000 global clients. We help our clients in engaging and
motivating their employees, sales teams, channel partners and consumers for better business
results.
Way forward
We look forward to connecting with you. As you may take time to review this opportunity, we
will wait for a reasonable time of around 3-5 days before we screen the collected applications
and start lining up job discussions with the hiring manager. We assure you that we will
attempt to maintain a reasonable timeframe for successfully closing this requirement. The
candidates will be kept informed and updated on the feedback and application status.
Job Description
Looking for a results-driven Agile Engineering Project Manager to join our team of innate problem solvers. As an engineering expert with an agile mindset, you plan, solve the unexpected, and always innovating new ways to exceed expectation. This role requires individual who is able to empower and motivate the teams in order to bring about successful change.
This role is an excellent opportunity for someone who would like to join an international global organization with a ‘start-up’ mentality. We highly value Openness, Collaboration, Learning Mindset, and partnering with our customers to drive Positive Outcome.
- MUST - SAFe Agile Certification and experience delivering in a SAFe environment
- Good knowledge in SaaS product and evolving trends
- Strong - hands on- project management experience from inception to closure phases
- Technical business analysis experience in consulting and digital transformation solution
- Hands-on technical expertise
- Appetite to learn fast in a changing environment
Job Requirements
Skills / Competencies
- 3+ years of Agile product/project management experience in delivering digital or technology-based solutions
- 5+ years of experience developing applications using Java, Spring Boot, REST Micro Services and Cloud Technologies
- 2 or more engagements as a lead (scrum master, product owner, Kanban lead, etc.) on delivery or consulting projects / product based on Scrum/ Kanban framework
- Work with product managers in developing a strategy and road map to provide compelling capabilities for smarten Spaces community that helps them succeed in their business goals
- Partner with Agile leadership, other delivery leads, Product Owner and other internal / external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements
- Work closely with senior engineers to develop the best technical design and approach for new product development.
- Instil best practices for software development and documentation, assure designs meet requirements, and deliver high-quality work on tight schedules.
- Software Development experience; experience in building and leading strong engineering teams
- Solid software development background including design patterns, data structures, test driven development
- A product mindset for owning the set-up of the end to end delivery process and tools
- Leading multiple projects with revenue, quality and timeline accountability
- Proven in delivering enterprise programs and comfortable working with a remote regional team
- Highly proficient in scope (requirements)/ backlog management, quality management and risks and issues management
- Experience of delivering one or more fixed time, fixed price or SLA based managed services engagements
- Should have experience of leading all Agile ceremonies
- Proficient in delivery and quality metrics, burn down charts, progress and status reporting
- Ability to challenge scope / requirements and review non-technical deliverables such as user documentation, estimates, etc
- Knowledge of 2 or more effort and cost estimation methodologies/ frameworks
- Ability to align the team on the organizational and (or) product vision and lead them to realise stated business outcomes.
Softskills
- Desire to work in fast paced environment along with project and time management skills
- Good attitude toward work and Strong problem solving
- Excellent verbal and written communication skills
- Ability to work independently or with a group
- Should have a clear thinking process
- Should be able to manage a team
- Should have a learning agility
Qualification
- 5 to 8 years of hands-on technical experience using Java, Spring Boot, REST Micro Services
- 3 to 5 years of Agile product/project management experience
- BE / B Tech or equivalent from any recognized university
- SAFe Agilist or SAFe PO/PM Certification
Senior Product Owner (Digital Transformation)
Executive Summary
Are you looking to level up? The Senior Product Owner (Digital Transformation) role at FirstPrinciples and the partner that you will be staffed with is a multi-million dollar digital transformation initiatives on web and mobile with one of the largest large Luxury Home Builders in the United States.
About FirstPrinciples & The Role
FirstPrinciples is a Tech Holding company with a Venture Studio as part of its holdings. One part of the Venture Studio business at FirstPrinciples is about working with large enterprises on long-term digital transformation initiatives within their organization. The position that we are currently hiring for involves a multi-million dollar digital transformation initiatives for one of the largest Luxury Home Builders in the United States. Our scope involves working as expert consultants to advice and execute on upgrading the IT & Tech different internal and stakeholder facing systems within their organization. We are working on both web and mobile platforms.
Who is This For
This is for an experienced Product Owner/Manager who is looking to take their career to the next stage by working on a large scale initiative that will challenge and extend their current capacities.
At FirstPrinciples, we truly act as a Tech Strategic Consultant along with having the operational capacity to implement the suggested recommendations. This role is for someone who is able to provide recommendations to the client while having the ownership of the end deliverables. While we have technical leaders also staffed within this partnership, we are looking for someone who can talk the talk with senior engineers and tech architects and understand their recommendations and its implications.
Requirements
- One of the following certifications (PRINCE2, CSP, CAPM, CBAP (BABOK), Agile, CSP, CSPO, PMPO)
- Experience in independently managing, End-to-End Business Analysis, Product Analysis, Project Management for complex IT Projects and Products / Apps
- Working with Client to understand provide Consulting or Business Solutions, Problem Solving Approach and Skills, Strong Analytical Skills, should be able to read between the lines
- Managing scope via release management and planning and creating User-Stories, Running Sprints Cycle and Experience working with a team of 15-20 resources
- Requirements Gathering, Requirements Analysis, Requirements Management, Requirements Elicitation, Requirements Matrix (RTMs)
- Experience in Developing Low-Level and High-Level Prototyping using Wireframes tools (using any of the latest wireframing tools, such as JustInMind, Adobe XD, MockFlow, etc)
- Ownership of the Product Backlog & Deliverables and developing the User Stories & Release Planning
- Experience in Writing and Maintaining Business Requirement Documents (BRD) or PRDs and Functional Specification Document (FSD), Software Requirements Specification (SRS)
- Should have experience in creating Project Budgeting, Creating Efforts Estimations (EE), Presentation Decks, and Clean Documentation
- Experience in Writing Test Cases and Managing UAT and Deployment
- Analysis: GAP, Fish-bone Analysis, RCA (Root Cause Analysis), MoSCOW
- Experience in Consulting clients on Problem Statements V/s Solution Building based on AS-IS and TO-BE
- Experience converting Business Cases to Technology case and Building Products from scratch thus Translating Business Requirements into Software Requirement Specifications
- Interacting with the Technical team to ensure Delivery and Implementation of the Software Solution/Projects
- Client Relationship Management, Excellent at English Speaking, and Written Communication
- Understanding of Change Management, Risk Management and Project Management
Management Skills
- Excellent Written and Oral Communication Skills and Etiquettes
- Excellent Presentation Skills
- Experience in working with Onshore and Offshore Teams and Experience handling Cross-Functional Projects, Resources and Clients
- Experience dealing with Pressure and Meeting strict Project Deadlines
- Leadership and Motivational Skills to ensure the Work is being done by the Resources on time and within the specified budget
- Conflict and Resolution Management
- Prior experience in operations management - good to have
- Experience working with US Clients
TechStack & Platform
- MEAN Stack (Web)
- Native iOS & Android (Mobile)
- AWS
We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.
Responsibilities:
- Create clear requirement documents for both new projects and changes on existing technical projects
- Identify business risks and points of failure in ongoing projects
- Plan and manage releases with all the system providers
- Troubleshoot any system failures on current projects
Requirements:
- Candidate must be from IIT.
- Candidate must have knowledge on Agile and Scrum.
- 4+ Years of total experience with atleast 2+ years in project management
- Understanding of data pipelines.
- Prior experience or knowledge on IT/Telephony Systems
- Excellent interpersonal and communication skills.
- Ability to multitask - excellent planning and time management skills
- Excellent leadership abilities.
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