
About Skarpsinne Infotech
About
Connect with the team
Similar jobs
JOB DETAILS:
* Job Title: Customer Success (B2B SaaS, USA)
* Industry: Technology
* Salary: Best in Industry
* Experience: 3 to 7 years
* Location: Bengaluru, Karnataka
Criteria
Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles
3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.
Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success
Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.
Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)
Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).
Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).
(Company): B2B SaaS (Technical complex)
Preferred
- Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.
Role & Responsibilities
If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.
You will work closely with the founders.
As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.
What you will be doing:
You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.
- Implementation
- Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
- Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
- Translate complex business requirements into structured company workflows and setup.
- Project Management
- Own customer delivery timelines and communication from kickoff to go-live.
- Track progress, call out blockers early, and keep customers updated without needing reminders.
- Run weekly status checkpoints and ensure every onboarding milestone lands on time.
- Internal Coordination & Escalation
- Act as the voice of the customer internally — share structured feedback with product and engineering.
- Create clear, well-scoped handoff documents when working with technical teams.
- Escalate time-sensitive issues appropriately and follow through on resolution.
- Documentation & Enablement
- Create client-specific documentation (e.g., onboarding guides, configuration references).
- Contribute to internal wikis, training material, and product documentation.
- Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.
Ideal Candidate
- 3-7 years of relevant experience
- Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
- Ability to understand and shape the product at a granular level
- Ability to empathize with the customers, and understand their pain points
- Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
- Previous experience in salesforce CRM
- -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
- Strong analytical skills and a structured problem-solving approach
- (Strongly preferred) Computer science background and basic coding experience
- Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
- Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
- Self-driven individual with high ownership and strong work ethic
- Not taking yourself too seriously.
🚀 We're Hiring! PHP Developer in CodeIgniter
📍 Location: Phase-8B, Mohali, Punjab
💼 Type: Full-Time | Permanent
🔧 Experience: 1.6 – 2️⃣ Years
💰 Salary: ₹20,000 – ₹25,000/month (₹2.4 – ₹3 LPA)
👨💻 Role Overview
Join our growing tech team and contribute to building scalable web applications using PHP & CodeIgniter (Laravel experience is a bonus!).
🛠️ Key Responsibilities
- Develop and maintain backend web applications (PHP - CodeIgniter/Laravel)
- Design and query MySQL databases
- Integrate REST APIs, third-party tools & payment gateways
- Work closely with frontend developers for seamless UI/UX
- Debug, test, and optimize application performance
🔍 Must-Have Skills
- 1.6–2 years of PHP experience (CodeIgniter or Laravel preferred)
- Strong understanding of MVC architecture & OOP concepts
- Experience with MySQL, jQuery, AJAX, Bootstrap
- Familiar with Git, REST APIs, JSON/XML
🎓 Qualifications
- UG: BCA / B.Sc / B.Tech (CS/IT)
- PG: MCA / M.Tech / M.Sc (preferred but not mandatory)
🌟 Why Join Us?
✨ Work on live, real-time projects
✨ Friendly & collaborative team culture
✨ Growth path for career & skill development
✨ Performance-based incentives
#hiring #phpdeveloper #mohali #codeigniter #laravel #webdeveloper #backenddeveloper #techjobs #jobopening #itjobs #developers #careeropportunity
- .Strong programming skills in JavaScript
- ∙Experience with ReactJS
- ∙Experience with frontend frameworks like bootstrap, Jquery
- ∙Object Oriented concepts
- ∙Good knowledge in HTML5, CSS, CSS3
- Experience in working with RESTful APIS
- ∙Experience with HTTP, HTTPS and WebSockets
- ∙Building responsive design
- ∙Knowledge in version control- Git, Subversion
- ∙Good problem-solving skills
- ∙Exposure to OWASP standards and guidelines.
Around 4 years of experience in creating and implementing Web-based products using PHP,
MySQL, Ajax, and JavaScript.
Ability to work in an Agile, fast-paced environment, and learn rapidly.
Bachelor degree in computer science, computer engineering or similar.
Expert in HTML, CSS, JavaScript, JQuery, JSON.
Experience in any PHP framework Laravel, CodeIgniter or Zend.
Writing clean, readable, and easily maintainable code.
Must have knowledge of project/task management tools like Jira,
Familiarity with Version Control Tortoise Bitbucket, Git etc.
Understanding of UI, cross-browser compatibility and web standards.
Good English communication skills, written and spoken.
Able to work with minimum supervision as well as perform under pressure and meet
Deadlines.
ABOUT US:
GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.
Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.
JOB DESCRIPTION:
Role: Author
Nature of Job: Freelancer
Location: Remote
Course name: PCB Design
Specialization: Subject Matter Expert
Skills
● Course expertise
● Hands-on experience
● Teaching skills
● Presentation skills
● Communication skills
● Time management
Responsibilities
● Providing sample videos and content plan/syllabus
● Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline
● Ensuring High - quality Video and Audio
● Ensuring excellent delivery, clarity and tech stack of the course
Process of Onboarding:
● In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:
○ A couple of sample videos of 7 to 10 minutes for evaluation
○ A complete course outline with all the respective activities for the course module
● Once we pass this stage, we can sign an MoU to start working
● As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.
Payments, deadlines and deliverables:
● Will be discussed in detail while signing the MoU
- Own the end-to-end design process of the team to drive high-quality product design.
- Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
- Find creative ways to solve UX problems(usability and findability)
- Deliver a constant focus on improvement. Leverage metrics, user testing, and innovative design thinking to guide your leading design decisions.
- Bring an in-depth understanding of design patterns across web and mobile
- Sense of ownership and pride in your performance and its impact on the company's success
- Critical thinking and problem-solving skills
- Wants to work in a fast-paced environment, good to have experience in a Product based startup.
Qualifications
2-6 years of designing B2C products for mobile & web.
- Have experience with accessibility and A/B testing.
- A track record of leading and inspiring design teams.
- Experience setting up user research programs and testing methodologies that drive
design decisions.
About us:
Aeons ago (2015 :)), in the humble abode of Abhishek’s bachelor pad, our co-founders, Abhishek Ballabh & Sushil Mundada, set out to bring innovation into the world of admissions. Today, we are trusted with the admissions of over 300 educational institutions. Our team of 60 + team members (and growing!) are on a mission to help ExtraaEdge become the globally preferred Education Marketing Technology.
The primary requirement for this role is:
- Sharp .NET & MVC framework knowledge & programming hands-on.
- Attention to Detail.
- Razor-sharp analytical & problem-solving skills.
- Experience in Agile methods & Test-Driven design.
Job Profile:
- To be a part of the development initiatives at ExtraaEdge and work in a high-performance team.
- Minimum 0 to 2 years of development experience.
- Manage the backend services and controller changes when a new module is implemented.
- Manage the development roadmap in sync with the product roadmap.
- Suggest architectural changes & optimizations while fine-tuning the application.
- Being able to step into the shoes of the user/learner and identify the best design/coding strategies & frameworks.
- Interact with operations & sales to understand expectations.
Skills Required:
- 0 to 2 years of experience working on C#, .NET Core, .NET MVC.
- Proficient in Entity Framework, LINQ to Objects.
- Experienced in SQLServer, Database design, and understanding database queries.
- Advanced Database knowledge like Indexing, Stored Procedures.
- REST API design and implementation.
- Knowledge of Azure Cloud Management, WebApps & Deployments.
- Hands-on in writing Unit Tests.
- Familiarity with architecture styles/APIs (REST, RPC).
- Understanding of Agile methodologies.
- Excellent problem solving and communication skills.
- Web application development experience in HTML5, CSS3, Javascript (including new ES features), Python
- Hands-on experience in any one of the python-based backend frameworks like Django or Flask or Pyramid along with end to end testing
- Hands-on experience in building high performant React applications
- Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript libraries and their practical uses in building complex interactive experiences
- Hands-on experience working with TDD in JS with the help of frameworks like Mocha, Chai, Jest, Enzyme, React Testing Library etc.
- In depth knowledge of SQL is a must. SQL Technologies that are desired are MySQL, PostGres, Oracle
- Experience in state management libraries like Redux and MobX
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Familiarity with various component libraries and design systems
- Proficient in using media queries and CSS frameworks like bootstrap or foundation for implementing responsive web design patterns in the applications
- Knowledge of common JavaScript design patterns
- Experience in owning Code Quality and Code Review processes
- Experience on Node.js is an advantage
- Work "in the trenches" with junior developers to implement large features that wow our clients
- Partner with Managers, Business Analysts, and test analysts to develop realistic implementation plans with a focus on quality, sustainability, and delivering value to our clients
- Stand up for coding best practices that ensure quality products: automated testing, unit testing, agile development, continuous integration, code reviews, and technical design
- Improve technical skills of self and the team
- Research industry trends and web technologies, and promote adoption of best-in-class web tools and technologies
- Understand client business issues and actively participate in designing solutions and features that meet client needs
- Take initiative to advance the quality, responsiveness, architecture, or design of our solution, if you want to make it happen you can.
- Excellent organizational and task management skills
- Strong oral and written communication skills
- Ability to work in global cross-office teams
- Fluency in English is required
Role Overview
JellyBean is looking for a Senior UX/UI designer who can help us to solution and create modern and great looking designs across all our web and mobile platforms . You will be an important member of the Jellybean studios User Experience & Design team and help guide the visual language for products that support both Jellybean and Clients . At Jellybean, you’ll have the opportunity to define how users interact and use our applications within the sharing economy and be a true innovator in the services space.
This position works closely with Developers, Brand Managers, Marketers and Visual designers to create engaging designs that reflect business requirements, support user needs, and are technically feasible. Qualified candidates will be experienced UI designers who can quickly work on to create wireframes and ideas into elegant solutions and finished mocks.
Duties & Responsibilities
>. Be a part of client calls and understand clients requirement.
>. Evaluate client requirement and develop Information Architecture, application flow diagrams, wire frames, mock-ups, user journeys, , personas to ensure the UI consistency. With the end goal of delivering user experience assets that can be used by our development and solution teams
>. Guide, maintain and communicate UX consistency of experience across all platforms.
>. Setting delivery expectations with UX team and the clients.
>. Provide project estimates for UI Design time and effort.
>. Focuses on improving creating reusable user experience assets that support UX core efforts.
>. Work with developers and client team ensure the solutions are properly implemented and efficient testing and release of designs into the product.
Skills Required
> 4-5 years of experience in a UX/UI design role
> Work with UX Team to solution the end to end logic, create IA, Wireframe and set the delivery expectation with the team.
> Good Understanding about Interaction design
> A portfolio showcasing great looking web & mobile applications that have shipped/gone live
> Good Understanding about Brand identity and style guide design and consistent ability to apply a brand’s style and interaction patterns
> Passion to solve visual design problems and the ability to show different solutions
> Proactive problem solver that is able to handle multiple complex projects and tasks.
> Great communication skills; the ability to clearly explain design decisions and process to anyone in the company
> Entrepreneurial mindset and self-starter who actively seeks ways to improve the customer experience, both visually and functionally
> Attention to Pixel perfect details.
> Excellent verbal and written communication skills
Qualification/Experience Required
The ideal candidate will be an inspiring and confident team player with:
Excellent verbal and written communication skills.
Relevant educational qualification is required.
4-5 years of experience in a UX design role











