Business Development (Sales)

Support Engineer

The Support Engineer will be responsible for providing technical support for the Risk Management System (RMS) product, ensuring that both internal and external users can resolve issues quickly and efficiently. This role involves troubleshooting technical problems, providing solutions, and collaborating with engineering and QA teams to enhance the product. Additionally, the Support Engineer will assist with user training, monitor system performance, and contribute to continuous product improvement. 

Roles and Responsibilities

• Act as the first point of contact for users experiencing issues with the RMS platform, both internally and externally. 
• Troubleshoot and resolve product-related issues, ensuring minimal disruption to users. 
• Collaborate with product and engineering teams to identify and resolve recurring technical problems and escalate more complex issues. 
• Document support tickets, ensuring detailed tracking of issues, resolutions, and feedback. 
• Provide training and guidance to users on how to effectively use the RMS system.
• Ensure customer satisfaction by providing timely and effective solutions to any issues faced by users. 
• Assist in the preparation of knowledge base articles, user documentation, and FAQs to empower users to resolve minor issues independently.
• Respond to user queries in a friendly and professional manner, ensuring clear communication. 
• Proactively follow up with customers to ensure issues are resolved to their satisfaction.

Required Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. 
• Prior experience in software support preferably in a fintech or financial services environment. 
• Experience with troubleshooting software and hardware issues in a production environment.
• Hands-on experience with common support/ticketing tools (e.g., JIRA, Bugzilla, Selenium, Postman, etc.).
• Ability to manage multiple priorities and deliverables in a fast-paced environment.
• Familiarity with databases like SQL.

Role Overview

The ideal candidate should be a problem-solver, an innovative thinker, and capable of handling both functional and technical aspects of Odoo. Engage with clients to understand business requirements and provide tailored Odoo solutions. Conduct on-site/Virtual client meetings, demonstrations, and requirement-gathering sessions

Key Responsibilities

• Work with business stakeholders to gather, analyze, and document requirements.
• Map business processes to Odoo functionalities and recommend best-fit solutions.
• Ensuring smooth deployment and minimal disruption to our clients' operations.
• Collaborate with the technical team to design custom modules and integrations.
• Work closely with the technical team to design and implement custom modules and integrations.
• Provide post-implementation support and ongoing optimization of Odoo.
• Monitor system performance and suggest improvements to maximize efficiency.
• Manage multiple projects simultaneously, prioritizing tasks and meeting deadlines.
• Share knowledge and expertise with team members, contributing to the growth and development of our Odoo community.
• Ensure high-quality deliverables, adhering to our quality standards and best practices.
• Stay up-to-date with Odoo developments, industry trends, and best practices, identifying opportunities for improvement and innovation.

Requirements

• Good Communication Skills.
• Odoo certification is an advantage.
• Strong knowledge of Odoo modules, architecture and Frameworks,
• Hands-on experience with Odoo configuration, customization, and integration.
• Ability to manage multiple projects and deliver within deadlines.
• Analytical mindset with problem-solving skills and attention to detail. 

Job Description:

As a MERN Full Stack Developer, you will be responsible for developing and maintaining web applications using the MERN (MongoDB, Postgresql, Express.js, React, Node.js) stack. You will work closely with our product and design teams to build high-quality, scalable, and efficient solutions.

Key Responsibilities:

• Develop and Maintain Web Applications: Design, develop, and deploy full-stack web applications using the MERN stack.
• API Development and Integration: Create and integrate RESTful APIs.
• Database Management: Design and manage databases using MongoDB.
• Code Quality and Testing: Write clean, maintainable, and efficient code. Implement unit tests and integration tests.
• Collaborate with Cross-functional Teams: Work closely with product managers, designers, and other developers to deliver high-quality products.
• Performance Optimization: Identify and implement performance improvements for existing applications.
• Stay Updated with Industry Trends: Keep abreast of latest trends and technologies in web development.

Required Qualifications:

• Experience: 3-4 years of professional experience as a Full Stack Developer.
• Technical Skills:
• PostgreSQL: Proficient in database design, indexing, and performance optimization.
• Express.js: Solid experience in building and managing APIs and middleware.
• React: Strong knowledge of React and related libraries (Redux, React Router, etc.).
• Node.js: Expertise in server-side development and asynchronous programming.
• HTML/CSS: Proficient in web markup and responsive design.
• JavaScript/TypeScript: Advanced proficiency in JavaScript and TypeScript.
• Version Control: Experience with Git and Git workflows.
• Soft Skills:
• Strong problem-solving abilities and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and a commitment to delivering high-quality work.

Preferred Qualifications:

• Experience with cloud services (AWS, Azure, Google Cloud).
• Familiarity with CI/CD pipelines.
• Experience with Docker and container orchestration (Kubernetes).
• Knowledge of GraphQL.
• Prior experience in Agile/Scrum development methodologies.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented and diverse team.
• Professional development opportunities.

• 4 - 5 years of system engineering experience on any programming language such as Java / .net / Python / angular
• Must have delivered 5 to 6 real time integration engagements for Archer
• Must have experience in developing Custom Objects on Archer to call deployed APIs or Archer’s internal APIs
• Must have strong expertise in developing multi-threaded, scalable applications to support heavy data transactions
• Must have strong expertise in designing applications with architectural patterns such as MVC
• Great to have exposure to DevOps or DevSecOps
• Great to have exposure to source code review or secure coding practices

Program / Senior Program Manager

Job Description

Responsibilities

• Define and develop roadmaps to deliver strategic goals
• Regularly review the annual and quarterly roadmaps and refine the scope and priorities
• Drive progress reviews with senior management and leadership
• Identify risks and develop mitigation plans
• Report plans, progress, risks regularly at different levels
• Develop release management plans, processes and drive the adoption
• Develop release calendars and release management plans to achieve the same
• Drive sprint planning, standup meetings and ensure the work being done follows the plans
• Lead the customer engagements, set up processes, tools to manage the engagements
• Lead progress reviews, discussions around new requirements and issues with customers and internal teams to ensure customer success
• Articulate customers requirements to the cross functional teams, plan to deliver them
• Organize and manage all phases of the programs to ensure on-time completion

Knowledge and Skills

• Thorough understanding of Software Development Lifecycle (SDLC)
• Experience in managing complex cross-functional large scale enterprise projects. 
• Good understanding of tools used for development, QE and Dev Ops
• Experience in setting up, configuring and driving usage of project management tools
• Experience in managing releases in both Cloud and On-Premise environments
• Demonstrated ability to partner with different functions across the organization
• Experience setting up templates and processes that are repeatable
• Passion for using data to drive reviews and decision making
• Ability to write crisp and robust stories to communicate complex issues, requirements

Education

• Bachelor’s degree in computer science from a reputed college
• PMP Certification is a plus
• ITIL Certification is a plus

Experience

• At least 2-3 years in a software development role
• At least 1-2 years in a technical lead role independently managing sub-projects / development of components
• At least 5-7 years in managing software development projects using agile methodologies
• At least 3-4 years (running in parallel to the above) managing releases to the cloud and / or on-prem environments

Total minimum experience for program manager: 12 years.

Total minimum experience for Sr. Program manager: 14 years.

 Android Developer who possesses a passion for pushing mobile technologies to the limits.  Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications for our Banking Products. Android programming works closely with other app development and technical teams.

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

• Proven software development experience and Android skills development
• Proven working experience in Android app development and
• Have published at least one original Android app
• Experience with Android SDK
• Experience working with remote data via REST and JSON
• Experience with third-party libraries and APIs
• Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
• Solid understanding of the full mobile development life cycle.

We are looking for a full stack developer having expertise in web development, with experience in React, NodeJS, Postgres. Should also have experience with API development & integration.

Key responsibilities:

- Develop back-end components that are scalable and reusable which aligns

with the existing architecture.

- Integrate user-facing elements developed by front-end developers with server-

side logic.

- Design, build, test, and document code

- Coordinate with internal teams to understand user requirements and provide

technical solutions.

- Make architecture decisions that contribute to maintainable systems.

Skill(s) required:

- HTML , JavaScript , CSS , NodeJs, ReactJs, Redux, Redux Saga, Postgres, SQL,

Git

- Computer science graduates would be preferred

- Familiarity with front-end technologies (like JavaScript, HTML, Bootstrap, CSS,

and React.js)

- Basic understanding of tech stacks - Postgres & Git

- Ability to work independently is a must.

- To add new features according to the requirements, to work on regular updates

as per the latest technological advancements.

- A solid understanding of how web applications work including security, session

management

You will be responsible for:

- Architecting and building these applications, as well as coordinating with the

teams responsible for other layers of the product infrastructure.

- Building pixel-perfect, smooth UIs across both mobile platforms.

- Maintaining code and writing automated tests to ensure the product is of the

highest quality.

- Diagnosing and fixing bugs and performance bottlenecks for performance that

feels native.

Tech Stack:

Golang, Microservices (AWS ECS, App Mesh), Ruby, Rails, MySQL, Postgres, Redis, NATS.

Required Skills:

- 5+ years of experience with Ruby on Rails OR 2+ years of experience with Golang.

- 5+ years of experience with MySQL or Postgres and relational data modelling.

- Experience consuming and writing REST APIs.

- Focus on writing clear, maintainable, tested code.

- Experience with Git, continuous integration and regular deployments.

- Experience with complex Rails projects and design principles.

- Strong willingness to learn and use Golang at work.

- Experience with CI (continuous integration).

- Strong understanding of Linux.

- Strong understanding of Docker.

- You must be a strong communicator who can explain complex ideas to anyone regardless of background.

Preferred Skills:

- 2+ years of experience with Golang.

- Experience with Microservices deployed in Kubernetes.

- Experience with AWS ECS, App Mesh and Lambda.

- Ability and interest in mentoring junior engineers a plus.

- Excellent written communication skills and diligent ability to contribute to the team by performing code reviews.

- B.S. in Computer Science, Computer Engineering, Software Engineering, or equivalent experience