
About SurveyHeart:
SurveyHeart is a versatile online platform designed to facilitate the creation and management
of surveys, quizzes, forms, polls, and questionnaires. Our user-friendly interface is accessible
via web browsers and dedicated mobile applications for both Android and iOS devices. We are
committed to fostering a collaborative and growth-oriented environment where fresh talent can
thrive.
Job Summary:
The Customer Support Executive at SurveyHeart plays a critical role in assisting users and
premium customers by resolving queries and ensuring a seamless experience across our Forms
and Quizzes platform. As the first point of contact, you’ll work cross-functionally with internal
teams to improve customer satisfaction and enhance the overall user experience.
What is expected of the Candidate
This is not a “script-based” role — you’ll be expected to:
● Deep understanding of how the product works — beyond surface-level.
● Act as a power user, problem-solver, and customer advocate.
● Communicate clearly with both users and tech teams.
● Own issues from start to finish — not just respond, but resolve.
Customer Support Roles and Responsibilities
First-Level Resolution Provider
● Rapidly triage incoming queries from various channels (email, chat, social, in-app),
identify intent, urgency, and route if needed.
● Resolve 90% of incoming queries independently using knowledge of the product,
standard processes, and documented SOPs, and update the internal referral
documents.
● Use Zoho Desk efficiently to tag, assign, escalate, or resolve tickets while ensuring that
every interaction is tracked with resolution detail and customer sentiment.
● Own and manage ticket lifecycle from intake to resolution for general product-related
queries, user account issues, configuration problems, and usability questions.
● Deliver exceptional customer education by guiding users to FAQs, video walkthroughs,
or providing contextual instructions.
● Use internal tools (Admin page, Logs or notes, Internal FAQs) to validate bugs or
complaints raised by users.
● Check for known issues using release notes to avoid duplicate escalations.
Cross-Team Collaboration
● Prepare concise and structured ticket escalations, including:
○ Error logs (if available)
○ Device/browser info
○ Screenshots/screen recordings
● Have an internal discussion with the Operations Manager, and if no solutions are found,
tag the Testing POC, Product Manager or Assistant Tech Lead with clear context.
● Follow up on unresolved issues, promptly follow up on the unresolved tickets, and
update the resolution status to Operations Manager.
Post-Escalation Support
● After an issue is resolved by the Tech or Product team:
○ Translate the resolution into customer-friendly language before responding.
○ Update the relevant internal documentation, such as FAQs ,SOPs, etc..
● Identify recurring technical issues and propose improvements to Operations Manager to
reduce ticket volume.
● When needed, coordinate across multiple internal stakeholders, ensuring both speed
and quality of resolution.
Customer Satisfaction & Feedback
● Aim for high CSAT (Customer Satisfaction) scores by delivering clear, empathetic, and
timely resolutions.
● Follow up with users after res in olving issues to ensure they’re fully satisfied and
confident using the product.
● Take feedback constructively — identify areas of improvement and continuously refine
your support approach.
● Encourage users to rate their experience and leave positive feedback when expectations
are exceeded.
Requirements
● Driven by a customer-first mindset, believing customer happiness is the key to success.
● Strong communication skills (written and verbal) in English and Hind is a must and any
other language will be an added advantage.
● 3 + years of experience in customer support or related roles, only from SaaS support.
● Familiarity with customer service tools (e.g., Zoho Desk).
● Basic understanding of software applications with the ability to learn new technologies
quickly.
● Detail-oriented with a proactive approach to problem-solving.
● Willingness to learn and adapt in a fast-paced environment.
● Experience in SaaS or tech customer support.
● Familiarity with payment gateways like Razorpay.
● Expert in Google Docs, Sheets, and Slides for documentation, data analysis, and
presentations.
Other Details
● Shift: Rotational shifts
● Working days: 5 days a week(weekends working)
● Salary: 3.50 LPA to 5.00 LPA
● Experience: Min 3 + years in Customer Support from a renowned SaaS company
(100% SaaS experience and no other industry)
● Location: Hyderabad, Hi-Tech City
● Education: Any Degree

About SurveyHeart LLP
About
Company social profiles
Similar jobs
Job Summary:
We are seeking a dynamic Online Reputation Management Consultant to ensure a strong, positive online presence across key platforms including Quora, X (formerly Twitter), Facebook/Meta, LinkedIn, YouTube, GlassDoor, and Reddit. The ideal candidate will drive systematic improvements in our digital reputation, collaborate with an extensive internal team, and work with external experts to enhance our brand perception month over month.
Key Responsibilities:
- Online Reputation Enhancement:
- Monitor and manage our online presence to ensure a consistently strong and positive reputation across all major social and review platforms.
- External Audit Coordination:
- Identify and engage with an external reputation consultant to conduct comprehensive monthly online reputation audits.
- Collaborate with the consultant to develop actionable strategies for systematic improvement, similar to practices used in managing Google reviews.
- Internal Collaboration & Engagement:
- Work closely with 500+ team members and their networks to plan and execute contests, games, and other events that leverage their social influence and drive positive public sentiment.
- Develop and implement initiatives that encourage employee advocacy and active participation in promoting our brand online.
- Strategic Reporting & Analysis:
- Provide regular reports on reputation metrics and campaign performance, and adjust strategies as needed to ensure continuous improvement.
- Proactively address any negative feedback or issues that may arise, developing crisis management plans as necessary.
Qualifications:
- Proven experience in online reputation management, digital marketing, or social media strategy.
- Strong interpersonal and communication skills, with the ability to collaborate effectively with both internal teams and external consultants.
- A data-driven mindset with proficiency in reputation management tools and social media analytics.
- Excellent organizational skills and the ability to manage multiple projects simultaneously.
- Ability to creatively engage a large network of team members and mobilize them for brand advocacy.
Preferred Qualifications:
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Prior experience working in a corporate or agency setting focused on online reputation management.
- Familiarity with crisis management strategies and experience in executing large-scale employee engagement campaigns.
Analytics Job Description
We are hiring an Analytics Engineer to help drive our Business Intelligence efforts. You will
partner closely with leaders across the organization, working together to understand the how
and why of people, team and company challenges, workflows and culture. The team is
responsible for delivering data and insights that drive decision-making, execution, and
investments for our product initiatives.
You will work cross-functionally with product, marketing, sales, engineering, finance, and our
customer-facing teams enabling them with data and narratives about the customer journey.
You’ll also work closely with other data teams, such as data engineering and product analytics,
to ensure we are creating a strong data culture at Blend that enables our cross-functional partners
to be more data-informed.
Role : DataEngineer
Please find below the JD for the DataEngineer Role..
Location: Guindy,Chennai
How you’ll contribute:
• Develop objectives and metrics, ensure priorities are data-driven, and balance short-
term and long-term goals
• Develop deep analytical insights to inform and influence product roadmaps and
business decisions and help improve the consumer experience
• Work closely with GTM and supporting operations teams to author and develop core
data sets that empower analyses
• Deeply understand the business and proactively spot risks and opportunities
• Develop dashboards and define metrics that drive key business decisions
• Build and maintain scalable ETL pipelines via solutions such as Fivetran, Hightouch,
and Workato
• Design our Analytics and Business Intelligence architecture, assessing and
implementing new technologies that fitting
• Work with our engineering teams to continually make our data pipelines and tooling
more resilient
Who you are:
• Bachelor’s degree or equivalent required from an accredited institution with a
quantitative focus such as Economics, Operations Research, Statistics, Computer Science OR 1-3 Years of Experience as a Data Analyst, Data Engineer, Data Scientist
• Must have strong SQL and data modeling skills, with experience applying skills to
thoughtfully create data models in a warehouse environment.
• A proven track record of using analysis to drive key decisions and influence change
• Strong storyteller and ability to communicate effectively with managers and
executives
• Demonstrated ability to define metrics for product areas, understand the right
questions to ask and push back on stakeholders in the face of ambiguous, complex
problems, and work with diverse teams with different goals
• A passion for documentation.
• A solution-oriented growth mindset. You’ll need to be a self-starter and thrive in a
dynamic environment.
• A bias towards communication and collaboration with business and technical
stakeholders.
• Quantitative rigor and systems thinking.
• Prior startup experience is preferred, but not required.
• Interest or experience in machine learning techniques (such as clustering, decision
tree, and segmentation)
• Familiarity with a scientific computing language, such as Python, for data wrangling
and statistical analysis
• Experience with a SQL focused data transformation framework such as dbt
• Experience with a Business Intelligence Tool such as Mode/Tableau
Mandatory Skillset:
-Very Strong in SQL
-Spark OR pyspark OR Python
-Shell Scripting
📣We're Hiring:
🎯 Job title: Sr. Engineer – Wood Operations
📣We're Hiring: Sr. Engineer – Wood Operations
📍 Location: Ranipet
📅 Experience: 5+ Years
🎓 Qualification: B.E / B.Tech / Diploma
🕒 Age: Below 30
Are you passionate about wood manufacturing and experienced in CNC operations? Join our growing team!
Key Responsibilities:
•🛠️ Operate and manage CNC machinery
• 💻 Strong programming skills in wood operations
• 🌲 In-depth knowledge of various wood types and manufacturing processes
• 🎨 Supervise couring and polishing processes
• 👥 Manage manpower on the shop floor
Preferred Background:
Candidates from Toys, Furniture, or related industries are strongly encouraged to apply.
Summary of Role
Innovate to solve the world's most important challenges. We are looking for Advanced User Exp Designer with strong capabilities to design and own the product experience. The designer would be responsible for end to end interaction and visual design.
Responsibilities
- Own the design execution while working closely with key stakeholders in design, engineering and business stakeholders to solve user needs and business goals
- Demonstrate mastery of the end-end UX process, including user research for discovery and product definition, and multiple methods of formal and informal user evaluations
- Demonstrate a strong understanding of Agile / Lean UX methodologies
- Prioritize backlog effectively; communicate clear timelines and status updates at all levels
- Guide effective documentation and communication of design - via wireframes, mockups, prototypes and user stories
- Conduct research and evaluation of designs, as well as emerging technology, industry, and market trends
Must Have Background for this Role:
- Bachelor's degree preferably from tier 1/ tier 2 design school.
- Outstanding user experience design portfolio
- Bachelors degree in human factors, psychology, user experience design or related degree
- Some experience in user experience design, interaction design or human factors
- Proficient user experience design skills, e.g., customer journey map, experience diagramming, task analysis, workflow design, etc.
- Experience with observational research and usability testing
- Graduate degree in user experience design, human factors, interaction design or related discipline.
- Fluent with design sketching and prototyping tools, e.g., Axure, Balsamiq, Visio, etc.
- Experience with design trends, benchmarking, forecasting and concept creation
- Experience with project planning, scoping and execution in a phase-gate and/or agile environment
Required Skills for this Role:
- Has 5+ years of experience (e.g. interaction, graphic, visual, product, industrial), User Experience, HCI, or a related field
- Must have strong background in interaction/UX design and continue to be hands-on as an interaction designer
- Conducts user research to understand user needs, mental models and working contexts
- Synthesizes output of stakeholder research & creates visualizations that effectively summarize key insights related to user and customer needs and behaviors, product definition.
- Has real-world experience in managing projects & stakeholders
- Skilled in standard design & wireframing tools (Adobe CC, Sketch) and visual communication
· Identifying opportunities in target markets for your organization’s products and services
· Generating leads through cold calling prospective clients or networking at trade shows
· Developing and nurturing relationships with key customer accounts
· Keeping up with the latest industry developments, including market positioning of corporate competitors
· Assessing client needs and the company’s ability to meet those needs
· Following up with new leads and referrals generated from the sales team
Requirements:
- Bachelor’s degree in business, marketing or related field.
- Experience in sales, marketing or related field.
- Strong communication skills and IT fluency.
- Ability to manage complex projects and multi-task.
- Excellent organizational skills.
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

This is a remote-based role but preference will be given to candidates who are already based in Bangalore. Compensation will be a mix of cash and stock component commensurate to the experience and skill level of the candidate.
Founding team includes members with experience in consulting, venture capital and product at leading firms.
- Identify, contact and engage prospective clients.
- Online ad sales.
- Make daily sales calls/presentations and bring revenue for the company.
- Convert leads coming from the website.
- Create and implement strategies to seek out potential partners to promote our solutions.



• Help build a Data Science team which will be engaged in researching, designing,
implementing, and deploying full-stack scalable data analytics vision and machine learning
solutions to challenge various business issues.
• Modelling complex algorithms, discovering insights and identifying business
opportunities through the use of algorithmic, statistical, visualization, and mining techniques
• Translates business requirements into quick prototypes and enable the
development of big data capabilities driving business outcomes
• Responsible for data governance and defining data collection and collation
guidelines.
• Must be able to advice, guide and train other junior data engineers in their job.
Must Have:
• 4+ experience in a leadership role as a Data Scientist
• Preferably from retail, Manufacturing, Healthcare industry(not mandatory)
• Willing to work from scratch and build up a team of Data Scientists
• Open for taking up the challenges with end to end ownership
• Confident with excellent communication skills along with a good decision maker

What we offer:


